---
description: Page 3 - Discover the best Issue Tracking Software for your organisation. Compare top Issue Tracking Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Issue Tracking Software - 2026 Reviews, Pricing & Demos
---

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# Issue Tracking Software

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## Products

1. [Groove](https://www.softwareadvice.com.au/software/110166/groove) — 4.5/5 (87 reviews) — Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their custome...
2. [osTicket](https://www.softwareadvice.com.au/software/27500/osticket) — 4.3/5 (75 reviews) — osTicket is an open-source help desk management solution that offers ticket management and IT asset management within...
3. [Userback](https://www.softwareadvice.com.au/software/331026/userback) — 4.8/5 (71 reviews) — Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and a...
4. [Volley](https://www.softwareadvice.com.au/software/258412/volley) — 4.7/5 (69 reviews) — Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and...
5. [Sentry](https://www.softwareadvice.com.au/software/189631/sentry) — 4.7/5 (69 reviews) — Sentry is an application monitoring platform that helps developers monitor and fix crashes in real time. Sentry cater...
6. [Tracker](https://www.softwareadvice.com.au/software/27032/phaseware-tracker) — 4.4/5 (66 reviews) — PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients repo...
7. [Bugasura](https://www.softwareadvice.com.au/software/242622/bugasura) — 4.6/5 (65 reviews) — Modern teams don’t want a tool that slows them down — they want something that just works. That’s exactly what Bugasu...
8. [Alloy Navigator](https://www.softwareadvice.com.au/software/57082/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage thei...
9. [Intelex EHS Software](https://www.softwareadvice.com.au/software/22602/intelex) — 4.2/5 (62 reviews) — Intelex EHS provides a cloud-based interface for environmental, health and safety, quality and business performance m...
10. [Giva](https://www.softwareadvice.com.au/software/61303/giva) — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
11. [Marker](https://www.softwareadvice.com.au/software/327392/marker) — 4.8/5 (55 reviews) — Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to ca...
12. [ChangeGear](https://www.softwareadvice.com.au/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
13. [DoneDone](https://www.softwareadvice.com.au/software/112146/donedone) — 4.6/5 (50 reviews) — DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and cre...
14. [Bird Eats Bug](https://www.softwareadvice.com.au/software/192862/bird-eats-bug) — 4.7/5 (49 reviews) — Bird Eats Bug Chrome extension captures bugs with screen recording and auto-recorded technical logs. This allows engi...
15. [Usersnap](https://www.softwareadvice.com.au/software/160057/usersnap) — 4.8/5 (48 reviews) — Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing...
16. [Vision Helpdesk](https://www.softwareadvice.com.au/software/27632/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segm...
17. [CivicPlus SeeClickFix 311 CRM](https://www.softwareadvice.com.au/software/428411/seeclickfix) — 4.4/5 (46 reviews) — The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by...
18. [Axosoft](https://www.softwareadvice.com.au/software/126472/axosoft-project-management) — 4.2/5 (40 reviews) — Axosoft Agile Project Management Software is a collaborative platform suitable for businesses of varying sizes and in...
19. [NABD System](https://www.softwareadvice.com.au/software/142438/nabd) — 4.6/5 (38 reviews) — NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industr...
20. [EcholoN](https://www.softwareadvice.com.au/software/108411/echolon) — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
21. [ZenHub](https://www.softwareadvice.com.au/software/228652/zenhub) — 4.3/5 (34 reviews) — Zenhub is an industry-leading project management and productivity platform best suited for software-led startups and ...
22. [ZilicusPM](https://www.softwareadvice.com.au/software/62469/zilicuspm) — 4.6/5 (31 reviews) — ZilicusPM is a cloud-based project management solution that helps small to midsize businesses manage tasks, expenses,...
23. [HelpSpace](https://www.softwareadvice.com.au/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
24. [Cayzu](https://www.softwareadvice.com.au/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
25. [Perforce ALM](https://www.softwareadvice.com.au/software/44941/helix-alm) — 4.1/5 (29 reviews) — Perforce ALM (formerly Helix ALM) is an application lifecycle management suite that enables organizations to scope, d...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.com.au/directory/4310/cafm/software)
- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Reporting Tools](https://www.softwareadvice.com.au/directory/4284/reporting-tools/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

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This makes it easier for teams to understand and address user needs, leading to more user-centric product development.\n\nUserback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently.\n\nWhether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center of your development process, Userback empowers you to build products that your customers truly love.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.softwareadvice.com.au/software/331026/userback","@type":"ListItem"},{"name":"Volley","position":4,"description":"Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and improve design QA processes for websites. Using the administrative dashboard, professionals can view all ongoing projects on a centralized platform and sort them based on latest activity or other filters.\n\nVolley allows organizations to add multiple members on the platform, configure role-based permissions and utilize the search functionality to retrieve project information from the database. Development teams can receive automated email notifications about new comments, responses or notes. Additionally, managers can highlight issues using annotation tools, add comments and request feedback from specific users through @mentions.\n\nVolley facilitates integration with several third-party applications, such as Jira and Trello. Pricing is available on annual subscriptions and support is extended via live chat, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4f11ecf-b3ee-44fd-8d1f-91cf31d4739c.png","url":"https://www.softwareadvice.com.au/software/258412/volley","@type":"ListItem"},{"name":"Sentry","position":5,"description":"Sentry is an application monitoring platform that helps developers monitor and fix crashes in real time. Sentry caters to engineering teams across various industries, including e-commerce, gaming, and mobile applications.\n\nSentry offers several key features for monitoring application health. Error monitoring provides real-time error reporting to detect and diagnose crashes. Session replay reconstructs and replays failed sessions to understand the full context around an error. Performance monitoring tracks metrics like load times, error rates, and throughput to optimize performance. Code coverage sees which parts of the code are being executed to ensure all code paths are tested. Custom queries allow creating saved searches and alerts for targeted monitoring.  \n\nSentry is deployed as a hosted service with multiple subscription plans available based on features and scale. Sentry also offers enterprise support options and a self-hosted version for customers with specific data compliance needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5dc917e0-5229-440c-9b19-a373e0bcc6b5.png","url":"https://www.softwareadvice.com.au/software/189631/sentry","@type":"ListItem"},{"name":"Tracker","position":6,"description":"PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.\n\n\nApplications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.\n\n\nThe client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. \n\n\nUsers can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. \n\n\nTracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.\n\n\nThe solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.\n\n\nPricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.softwareadvice.com.au/software/27032/phaseware-tracker","@type":"ListItem"},{"name":"Bugasura","position":7,"description":"Modern teams don’t want a tool that slows them down — they want something that just works. That’s exactly what Bugasura is built for.\n\nBugasura is a fast, collaborative, and modern AI-powered bug and test management platform for product, QA, and engineering teams who care about shipping quality software quickly.\n\nIt’s not another bulky enterprise tool with a steep learning curve. Bugasura is beautifully simple - built by testers, for testers - to help teams capture, track, and close bugs faster than ever before.\n\nWith Bugasura, reporting a bug is no longer a chore. You can log bugs straight from your browser or mobile app using the Chrome Reporter and Web Widget, complete with screenshots, console logs, and session replays. Your developers can now see exactly what went wrong — no more endless Slack threads or “can you reproduce this?” moments.\n\nBugasura’s AI-powered insights bring speed and intelligence to every test cycle. From identifying duplicate bugs to predicting issue impact and suggesting fixes, the platform learns as your team grows.\n\nBut Bugasura doesn’t stop at issue tracking. It’s also a Test Management platform that combines Human + Automation + AI in one clean flow. Create, run, and manage test cases with zero friction. Connect your test suites, view coverage, track results, and get real-time execution insights — all inside the same workspace.\n\nYour workflows stay clean, your team stays aligned, and your releases stay on track.\n\nBugasura integrates seamlessly with the tools you already use — Jira, Slack, GitHub, Notion, Asana, Linear, Trello, and more. It fits right into your product and engineering stack without forcing you to change how you work.\n\nAnd here’s the best part — it’s free. Forever.\nNo paywalls. No trials. No credit cards. Just sign up and start tracking smarter.\n\nBugasura is already loved by QA engineers, developers, designers, and product managers from fast-moving startups to global enterprises. The reason is simple:\n\nIt’s fast.\n\nIt’s visual.\n\nIt’s built for real collaboration, not checkbox management.\n\nWhether you’re running a sprint review, debugging a production issue, or validating a release, Bugasura helps your entire team stay on the same page — with context, clarity, and speed.\n\nWith built-in dashboards, powerful filters, and custom workflows, you’ll always know what’s blocking progress and what’s ready to ship. And thanks to AI-powered test management, you can focus more on strategy and less on spreadsheets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e5c7478-1c6d-4f75-bca6-9d82946c65de.jpeg","url":"https://www.softwareadvice.com.au/software/242622/bugasura","@type":"ListItem"},{"name":"Alloy Navigator","position":8,"description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.softwareadvice.com.au/software/57082/alloy-navigator","@type":"ListItem"},{"name":"Intelex EHS Software","position":9,"description":"Intelex EHS provides a cloud-based interface for environmental, health and safety, quality and business performance management. This solution helps customers report essential business information, ensure compliance requirements, manage risks and improve operational performance. Intelex offers key environmental management features, such as water quality management, waste management, permit management and reporting on environmental aspects and impacts.\n\nThe product also offers health and safety related features, such as occupational injury and illness management, audits management, inspection management and document control. Additionally, the product offers features such as quality management, regulatory compliances and operational risk management. Intelex caters to the needs of a wide variety of industries, including the automotive, construction, education, health care and manufacturing industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8c04ade-10dd-4827-a0ba-36e116390dc1.png","url":"https://www.softwareadvice.com.au/software/22602/intelex","@type":"ListItem"},{"name":"Giva","position":10,"description":"Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. \n\n\nGiva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. \n\n\nGiva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5946bb59-c37b-4fc7-9074-bd8eb7d67d6f.png","url":"https://www.softwareadvice.com.au/software/61303/giva","@type":"ListItem"},{"name":"Marker","position":11,"description":"Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to capture and share visual feedback. \n\nMarker allows users to take screenshots and annotate them with comments, suggestions or bug reports. Annotations can include text, arrows, highlights and more. Teams can use Marker to get feedback on designs, identify bugs, or make change requests.\n\nMarker integrates with popular project management tools like Jira, Trello and Asana. This allows teams to turn visual feedback into actionable tasks and bugs, keeping all collaboration in one place. Support and deployment are simple since Marker is a web app that works on any modern browser. Teams can get started quickly without any software to install.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ad3b461-555c-490d-8005-b73aff481ddc.png","url":"https://www.softwareadvice.com.au/software/327392/marker","@type":"ListItem"},{"name":"ChangeGear","position":12,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. \n\nChangeGear is available in both on-premise and cloud deployment for users’ convenience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.softwareadvice.com.au/software/128878/changegear","@type":"ListItem"},{"name":"DoneDone","position":13,"description":"DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking. \n\n\nThe application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers.  \n\n\nDoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Slack, Hall, Glip, BigBoard and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8746a88b-f4ef-4bc2-b3c5-a94e6aae2d90.png","url":"https://www.softwareadvice.com.au/software/112146/donedone","@type":"ListItem"},{"name":"Bird Eats Bug","position":14,"description":"Bird Eats Bug Chrome extension captures bugs with screen recording and auto-recorded technical logs. This allows engineers to identify the issue a lot faster and cut unnecessary back-and-forth. For less than $15/user/month Bird saves QA testers on average 2-4 hours/day on reporting bugs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd9e86-d612-4d26-9d8e-bfa3884ce427.png","url":"https://www.softwareadvice.com.au/software/192862/bird-eats-bug","@type":"ListItem"},{"name":"Usersnap","position":15,"description":"Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. \n\nCompanies such as Red Hat, Erste Bank, Lego, Harvard University partner with Usersnap to excel in their enterprise growth and operations.\n\nUsersnap is right for you if want to:\n\n✅ Create a user-centered and welcoming feedback culture\n✅ Streamline all product feedback to identify top roadmap contenders\n✅ Save time on communicating technical and design improvements\n✅ Conduct more in-product user research and unleash UX insights\n✅ Have a constant stream of new user feedback to stay on top of the voice of customers.\n\nProduct teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.\n\nhttps://usersnap.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22f88605-19b6-4c2f-ad06-f4e9dbad7499.png","url":"https://www.softwareadvice.com.au/software/160057/usersnap","@type":"ListItem"},{"name":"Vision Helpdesk","position":16,"description":"Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.\n\n\nThis software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.\n\n\nBusinesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.\n\n\nUsers can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.\n\n\nVision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.\n\n\nThe solution also comes with a mobile app available for Android, iOS and Windows Phone devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.softwareadvice.com.au/software/27632/vision-helpdesk","@type":"ListItem"},{"name":"CivicPlus SeeClickFix 311 CRM","position":17,"description":"The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.\n\nBy automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.\n\nActive communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8cda93c-1064-4bda-85ef-c838d11c170d.png","url":"https://www.softwareadvice.com.au/software/428411/seeclickfix","@type":"ListItem"},{"name":"Axosoft","position":18,"description":"Axosoft Agile Project Management Software is a collaborative platform suitable for businesses of varying sizes and industries seeking a synergistic tool to track projects from start to finish.\n\n\nKey features of Axosoft include standalone project management, as well as project scheduling, document management, issue management, project collaboration, reporting, resource management, task management, and time tracking offered within an integrated suite. A release planner module is available to facilitate the project manager to distribute tasks and plan releases. Users also have access to a workflow dashboard that allows associates to share notes and comments on tasks. Each step of the project, and the hours logged on it, can be closely tracked through a daily organizer. A customer service portal and analytical reporting is also included in the package.\n\n\nAxosoft is browser agnostic and can be accessed via mobile devices and desktops. The system may also be downloaded onto an in-house server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cccc3a04-7210-45ed-bcf5-fa3cf4f24537.png","url":"https://www.softwareadvice.com.au/software/126472/axosoft-project-management","@type":"ListItem"},{"name":"NABD System","position":19,"description":"NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.\n\n\nNABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.\n\n\nThe software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.    \n\n\nNABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.softwareadvice.com.au/software/142438/nabd","@type":"ListItem"},{"name":"EcholoN","position":20,"description":"EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and service level management on a centralized platform. Administrators can configure access permissions for specific employees and gain insights into trends, key performance indicators (KPI), customer service transactions and other metrics.\n\n\nKey features of EcholoN include activity dashboard, compliance management, time tracking, resource planning and real-time communication. Managers can assess potential risks, collect feedback from employees, suppliers or customers and track inventory across service vehicles. Additionally, professionals can utilize templates to create business documents and export reports in multiple file formats.\n\n\nEcholoN facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, SAP, Infor, Navision and more. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.softwareadvice.com.au/software/108411/echolon","@type":"ListItem"},{"name":"ZenHub","position":21,"description":"Zenhub is an industry-leading project management and productivity platform best suited for software-led startups and scaleups with agile software development teams. Open-source projects and high-growth companies who manage code in GitHub leverage Zenhub to build and ship better code faster. Zenhub connects the dots across all teams with automated agile features, real-time roadmap visibility, and team productivity insights by providing an extra layer of organization, transparency, and collaboration beyond what GitHub offers. \n\nZenhub facilitates agile ceremonies (sprints, epics, estimates) and processes within GitHub and helps teams manage projects with less overhead and interruptions that lead to context-switching. Zenhub’s unified workflows, visualization tools, and roadmaps improve communication and alignment between developers and business stakeholders, enabling asynchronous work and reducing the need for meetings. Software-centric organizations use Zenhub’s unified view of a project’s progress to stay aligned and work towards a common goal.\n\nZenhub’s workflow automation includes automated sprint planning and hand-offs and asynchronous and effortless estimations through Planning Poker. Zenhub helps development teams maintain focus, improve velocity, and ship projects in scope and on time by automating mundane, repetitive tasks.\n\nZenhub’s comprehensive suite of reports includes velocity reports, burndown charts, control charts, cumulative flow, release reports, and others. Using a team’s historical data and productivity metrics benchmarks, Zenhub derives insights on the average cycle time, anomalies, sprint progress, and development team’s velocity. When used in tandem with pre-configured reports, productivity insights can be a powerful tool for organizations to see their software development team’s productivity metrics at a glance.\n\nZenhub is flexible and competitively priced to help teams stay within scope and budget. With a choice of interfaces — web app and browser extension — and zero-config, Zenhub simplifies the onboarding process for development teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3e81858-fcc1-4189-b6a5-3db7b01d4b15.png","url":"https://www.softwareadvice.com.au/software/228652/zenhub","@type":"ListItem"},{"name":"ZilicusPM","position":22,"description":"ZilicusPM is a cloud-based project management solution that helps small to midsize businesses manage tasks, expenses, resources and more. It enables users to create work breakdown structures (WBS) using project deliverables and schedule tasks with details including dates, duration and estimated efforts.\n\n\nFeatures of ZilicusPM include resource allocation, reporting, collaboration, billing, absence requests, stakeholder management, risk register, commenting, minutes of the meeting (MoM) and more. It allows organizations to maintain logs of working hours via timesheets and change the status of entries to approved, rejected or reopened. Additionally, team members can utilize the project calendar to track the status of ongoing tasks and view upcoming projects on a centralized platform.\n\n\nZilicusPM facilitates integration with various third-party applications such as Google Apps, Google Calendar and more. Pricing is available on monthly and annual subscriptions. Support is extended via email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07f04263-5570-4133-996a-a5f567e9fad5.png","url":"https://www.softwareadvice.com.au/software/62469/zilicuspm","@type":"ListItem"},{"name":"HelpSpace","position":23,"description":"HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.\n\nFeatures of HelpSpace include:\n\nTICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.\n\nTASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.\n\nDOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.\n\nWIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.\n\nINTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.\n\nImprove your customer support with HelpSpace. Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.com.au/software/408819/helpspace","@type":"ListItem"},{"name":"Cayzu","position":24,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.com.au/software/25119/cayzu","@type":"ListItem"},{"name":"Perforce ALM","position":25,"description":"Perforce ALM (formerly Helix ALM) is an application lifecycle management suite that enables organizations to scope, design, execute and track the application development process. Modules and key features include issue management, project collaboration, resource management, process automation, dashboard creation, and reporting.\n\n\nPerforce ALM suite includes Requirements Management, Issue Management, and Test Case Management. It also integrates with Perforce's Surround SCM solution to provide users source code management functionalities. Perforce ALM’s item list feature enables project managers to assign projects, track progress, and manage project timelines.\n\n\nPerforce ALM’s dashboard helps team leaders track performance metrics, create data summaries, visualize data and create reports. Its issues management module lets users track bugs, assign testing tasks, prioritize tasks, and collaborate with team members.\n\n\nSupport is provided through an online portal, email, training, a knowledge base, forums, and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f525c373-c134-4f14-8bd1-c9931e248329.jpeg","url":"https://www.softwareadvice.com.au/software/44941/helix-alm","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4318/issue-tracking/software?page=3#itemlist","numberOfItems":25}
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