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description: Discover the best SMS Survey Software for your organisation. Compare top SMS Survey Software tools with customer reviews, pricing and free demos.
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title: Best SMS Survey Software - 2026 Reviews, Pricing & Demos
---

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# SMS Survey Software

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## Products

1. [SurveySparrow](https://www.softwareadvice.com.au/software/116049/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experienc...
2. [ClickSend](https://www.softwareadvice.com.au/software/180988/clicksend) — 4.3/5 (93 reviews) — ClickSend: A simple, battle-tested SMS API built for developers. Ship messaging features in minutes with a clean API,...
3. [Sinch Engage](https://www.softwareadvice.com.au/software/149509/sinch-engage) — 4.4/5 (44 reviews) — Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With sup...
4. [Textmagic](https://www.softwareadvice.com.au/software/156769/textmagic) — 4.6/5 (260 reviews) — Textmagic is a platform designed for business text messaging and email communication. It enables companies to send SM...
5. [QuestionPro](https://www.softwareadvice.com.au/software/153082/questionpro) — 4.8/5 (522 reviews) — QuestionPro is a cloud-based survey and research platform that enables users to create, distribute and analyze survey...
6. [Alchemer](https://www.softwareadvice.com.au/software/90244/surveygizmo) — 4.5/5 (319 reviews) — Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used...
7. [SlickText](https://www.softwareadvice.com.au/software/167722/slicktext) — 4.8/5 (268 reviews) — SlickText is an SMS marketing platform designed to help businesses create and manage text message campaigns. It is us...
8. [TXT180](https://www.softwareadvice.com.au/software/48821/txt180) — 4.7/5 (263 reviews) — TXT180 is a cloud-based SMS marketing solution designed for businesses of all sizes. It offers messaging templates, m...
9. [SimpleTexting](https://www.softwareadvice.com.au/software/48857/simpletexting) — 4.7/5 (248 reviews) — SimpleTexting is an SMS marketing and business texting platform designed for teams that want an easy, reliable way to...
10. [EZ Texting](https://www.softwareadvice.com.au/software/175675/ez-texting) — 4.4/5 (245 reviews) — EZ Texting is an SMS marketing software designed for businesses to send mass text messages and MMS messages to their ...
11. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
12. [Avochato](https://www.softwareadvice.com.au/software/167383/avochato) — 4.7/5 (135 reviews) — Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer re...
13. [TextP2P](https://www.softwareadvice.com.au/software/90076/textp2p) — 5.0/5 (124 reviews) — TextP2P is the ultimate text messaging platform for sending bulk campaigns, automated messages, and having 2-way conv...
14. [Trumpia](https://www.softwareadvice.com.au/software/241604/trumpia) — 4.5/5 (115 reviews) — Trumpia is a mobile messaging platform designed to help organizations send targeted messages through various communic...
15. [Mobile Text Alerts](https://www.softwareadvice.com.au/software/350391/mobile-text-alert) — 4.5/5 (85 reviews) — Mobile Text Alerts is an online SMS marketing platform that helps businesses of all sizes send bulk text messages to ...
16. [Zonka Feedback](https://www.softwareadvice.com.au/software/165274/zonka-feedback) — 4.8/5 (68 reviews) — Zonka Feedback is an AI-powered Customer Feedback \& Intelligence Platform that helps businesses capture, analyze,...
17. [Delighted](https://www.softwareadvice.com.au/software/166708/delighted) — 4.8/5 (57 reviews) — Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises g...
18. [GetFeedback](https://www.softwareadvice.com.au/software/266521/getfeedback) — 4.6/5 (53 reviews) — With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the cu...
19. [Pony Express HQ](https://www.softwareadvice.com.au/software/78492/pony-express-hq) — 4.7/5 (53 reviews) — Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and...
20. [Sinch MessageMedia](https://www.softwareadvice.com.au/software/141259/messagemedia) — 4.6/5 (51 reviews) — Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their custome...
21. [DialMyCalls](https://www.softwareadvice.com.au/software/86228/dialmycalls) — 4.8/5 (51 reviews) — DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text ...
22. [Heymarket](https://www.softwareadvice.com.au/software/261595/heymarket) — 4.5/5 (47 reviews) — Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a t...
23. [websms](https://www.softwareadvice.com.au/software/389651/link-messaging) — 4.9/5 (37 reviews) — LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and m...
24. [ROUTEE](https://www.softwareadvice.com.au/software/369184/routee) — 4.0/5 (23 reviews) — Routee is a cloud-based platform designed to help businesses of all sizes manage the entire workflow of SMS marketing...
25. [TrueDialog](https://www.softwareadvice.com.au/software/172696/TrueDialog) — 4.8/5 (21 reviews) — TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as b...

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## Related Categories

- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Links

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4444/sms-survey/software> |
| en | <https://www.softwareadvice.com/sms-survey/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4444/sms-survey/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4444/sms-survey/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4444/sms-survey/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4444/sms-survey/software> |
| fr | <https://www.softwareadvice.fr/directory/4444/sms-survey/software> |

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The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels.\n\nSurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback.\n\nSurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b9df90a-8a8b-4d57-b659-64e51c71ebc6.png","url":"https://www.softwareadvice.com.au/software/116049/surveysparrow","@type":"ListItem"},{"name":"ClickSend","position":2,"description":"ClickSend: A simple, battle-tested SMS API built for developers.\nShip messaging features in minutes with a clean API, reliable infrastructure and zero lock-ins.\n\nWhy devs and sysadmins trust us:\n- Direct carrier routes to 190+ countries — no middleman \n- 99.95%+ uptime, low latency, high throughput\n- Billions of messages delivered globally\n- Pay-as-you-go pricing — no contracts\n- 24/7 support from people who actually understand APIs \n\nWorks the way you code: Integrate via REST API, use pre-built SDKs (PHP, Python, Ruby, Node.js, C#), or trigger via webhooks. Already using Zapier, Make, or Power Automate? We've got you covered with pre-built integrations ready to go.\n\nIt works straight out of the box — and keeps working when you scale from 100 to 100 million messages.\n\nNo lock-ins. No fuss. Just reliable SMS infrastructure you can trust.\n\nPerfect for: 2FA, alerts, monitoring notifications, transactional messaging, user onboarding flows and anything else that needs to reach people fast.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30384504-2dda-4022-aeed-7f4a4bb153f1.png","url":"https://www.softwareadvice.com.au/software/180988/clicksend","@type":"ListItem"},{"name":"Sinch Engage","position":3,"description":"Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.  \n\n

Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:  \n- Simple, visual campaign builder \n- Bulk SMS \n- Automated texts \n- Two-way chat \n- Email-to-text  \n- Unified team inbox \n- Templates \n- AI writing assistant \n- Analytics & delivery reports \n- Industry-leading deliverability  \n\nWe also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c165b27-f956-4a73-99c0-1a784ae02403.png","url":"https://www.softwareadvice.com.au/software/149509/sinch-engage","@type":"ListItem"},{"name":"Textmagic","position":4,"description":"Textmagic is a platform designed for business text messaging and email communication. It enables companies to send SMS and email campaigns while managing conversations across various channels. The platform supports tasks such as marketing, customer support, notifications, and internal communication.\n\nFeatures include mass texting with scheduling, two-way SMS chat, and email campaign management with tracking for message opens and clicks. It offers options for toll-free and 10DLC numbers, as well as the ability to use existing CPaaS provider numbers. A unified inbox allows teams to manage conversations across SMS, email, live chat, and social media channels such as WhatsApp, Facebook, and Instagram.\n\nThe platform includes tools to help businesses comply with carrier regulations and anti-spam laws, along with automatic opt-out management. Additional features include voice call functionality with custom greetings and call forwarding, as well as contact management tools with dynamic fields for personalization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8939418a-2ba8-4434-99bc-35fb54413807.png","url":"https://www.softwareadvice.com.au/software/156769/textmagic","@type":"ListItem"},{"name":"QuestionPro","position":5,"description":"QuestionPro is a cloud-based survey and research platform that enables users to create, distribute and analyze surveys, polls, forms and quizzes. It helps organizations gather actionable insights, optimize customer experiences, measure employee engagement and manage online communities.\n\nThe platform supports several question types, ready-made templates and advanced survey logic including skip logic, branching and question piping. Users can fully customize surveys with logos, colors and layouts and deploy them via email, social media, website pop-ups, or mobile devices. Offline survey collection is also available to capture responses anywhere.\n\nQuestionPro includes AI-powered survey creation, allowing users to automatically generate relevant survey questions to save time and improve data quality. It also features AI-driven sentiment analysis, helping organizations understand open-ended feedback and identify key trends.\n\nThe platform provides real-time dashboards, robust analytics and reporting tools to turn survey data into actionable insights. It integrates with popular tools such as Salesforce, Google Workspace, HubSpot, Tableau and Zapier, making it easy to manage data across the QuestionPro ecosystem or other business platforms.\n\nQuestionPro is suitable for individual researchers, small teams, medium businesses and large enterprises. Its versatile suite supports market research, customer experience management, employee experience programs and online community engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a63c18f5-f595-4bc9-8aa8-67b6e0bc3733.png","url":"https://www.softwareadvice.com.au/software/153082/questionpro","@type":"ListItem"},{"name":"Alchemer","position":6,"description":"Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across various industries such as government, education, non-profit, financial services, food and beverage, retail, software, and hospitality. The platform supports efforts in areas such as customer experience, market research, and employee engagement.\n\nThe software includes tools for creating surveys and collecting feedback through channels such as websites, apps, and third-party platforms. It incorporates AI technology to analyze text-based feedback and provides dashboards tailored to specific roles within an organization. Workflow automation features are included to streamline responses to customer needs.\n\nAlchemer supports business functions such as customer experience management, digital experience optimization, market research, product management, and employee experience programs. It is designed to help organizations create surveys, reach diverse audiences, and analyze feedback efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/536d7b1c-f614-4e51-a757-88cb5e4ff27f.png","url":"https://www.softwareadvice.com.au/software/90244/surveygizmo","@type":"ListItem"},{"name":"SlickText","position":7,"description":"SlickText is an SMS marketing platform designed to help businesses create and manage text message campaigns. It is used by organizations across industries such as retail, e-commerce, healthcare, education, hospitality, nonprofits, and religious institutions. The platform supports subscriber list building, targeted messaging, and automated customer communications through text messaging.\n\nIt includes mass texting features with segmentation tools that enable personalized messaging based on contact data and behavior. A drag-and-drop workflow builder allows users to design automated customer journeys without coding. These workflows can support tasks such as cart recovery, review collection, and lead nurturing. A conversational inbox feature supports one-on-one customer interactions with tools for team collaboration, message routing, and customizable rules. List growth tools include website popups, web forms, landing pages, QR codes, and keyword-based opt-ins to help acquire subscribers. Analytics and reporting features provide customizable dashboards to track campaign performance, workflows, and inbox activity.\n\nThe platform follows a compliance-focused approach with an opt-in service model and offers HIPAA-compliant texting options for healthcare organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50a2170f-8072-4f04-8f66-1bea4ed62a65.png","url":"https://www.softwareadvice.com.au/software/167722/slicktext","@type":"ListItem"},{"name":"TXT180","position":8,"description":"TXT180 is a cloud-based SMS marketing solution designed for businesses of all sizes. It offers messaging templates, mobile send management, a web widget, contact management and message forwarding functionalities within a suite.\n\nTXT180 features an autoresponder, which sends text messages to the customers once they have signed up for a campaign. Users can also create alternate messages for customers who sign up again after opting out of a service. The product also features a text message scheduler, which allows users to schedule text messages on a daily, weekly, monthly and quarterly basis.\n\nTXT180 also features Text2Vote, which allows users to create a voting campaign and request votes using SMS replies. The product also features live graph reporting, where users can track the the number of opt-ins with the help of custom URLs. This also enables users to track voting statistics for their Text2Vote campaigns.\n\nTXT180 offers phone and email support to customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6ef5712-1953-4360-8fd4-ad636a64401f.png","url":"https://www.softwareadvice.com.au/software/48821/txt180","@type":"ListItem"},{"name":"SimpleTexting","position":9,"description":"SimpleTexting is an SMS marketing and business texting platform designed for teams that want an easy, reliable way to communicate by text—without needing technical expertise or complex setup. It’s a strong fit for small businesses, growing teams, and larger organizations that rely on texting to reach customers, employees, or members quickly.\n\nSimpleTexting makes it easy to send mass SMS and MMS messages, manage two-way conversations, and stay responsive in real time. From marketing promotions and event updates to appointment reminders, alerts, and internal notifications, teams can handle everyday communication from one simple dashboard. Features like scheduled messages, autoresponders, contact segmentation, and message personalization help reduce manual work while keeping outreach relevant and timely.\n\nFor teams with more advanced needs, SimpleTexting also offers API access and integrations that allow texting to fit into existing workflows. Built-in opt-in and unsubscribe management supports responsible messaging practices, giving teams peace of mind as they scale their programs.\n\nSimpleTexting is accessible via a web-based platform and mobile app for iOS and Android, so conversations can continue even when teams are away from their desks. Users also benefit from helpful templates, messaging resources, and hands-on customer support available seven days a week by phone, chat, and email.\n\nOverall, SimpleTexting is ideal for organizations that want a practical, flexible texting solution that’s easy to adopt, dependable at scale, and backed by real human support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30975915-f53b-4966-8866-bab2b80ee2da.jpeg","url":"https://www.softwareadvice.com.au/software/48857/simpletexting","@type":"ListItem"},{"name":"EZ Texting","position":10,"description":"EZ Texting is an SMS marketing software designed for businesses to send mass text messages and MMS messages to their audiences. It supports organizations across industries such as retail, healthcare, education, nonprofits, real estate, and eCommerce that use text messaging to communicate with customers, employees, or supporters.\n\nThe platform includes features such as bulk SMS capabilities for sending messages to large groups, MMS messaging with an integrated editor, and two-way conversational texting. Text automation and workflows allow users to create personalized customer journeys with follow-ups based on recipient engagement. Built-in compliance tools help capture opt-in consent, provide STOP links, and align with industry regulations for safe message delivery.\n\nEZ Texting offers tools for growing subscriber lists, including unlimited contacts and opt-in options. Visual campaign planning features enable users to schedule texts and organize marketing efforts. Reporting and analytics provide insights into performance metrics to refine text marketing strategies. High deliverability standards are maintained through registration and monitoring to ensure messages reach recipients effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cdf342c7-5c4a-4ec6-9d36-3b2d39de9e21.png","url":"https://www.softwareadvice.com.au/software/175675/ez-texting","@type":"ListItem"},{"name":"JustCall","position":11,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.com.au/software/75453/justcall","@type":"ListItem"},{"name":"Avochato","position":12,"description":"Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.\n\nAvochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.\n\nAvochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.softwareadvice.com.au/software/167383/avochato","@type":"ListItem"},{"name":"TextP2P","position":13,"description":"TextP2P is the ultimate text messaging platform for sending bulk campaigns, automated messages, and having 2-way conversations with your customers. Use Text messaging, email, and ringless voicemail all in one easy to use and affordable platform.\n\nTextP2P Helps thousands of small to mid-sized businesses in the US & Canada use text messaging services to communicate with their customers, getting a 98% open rate in under 3 minutes! Our user friendly platform is extremely affordable and easy to use, and we offer a 14 day free trial with a valid credit card.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56414f30-1b7d-4d7d-ac9c-64eb7da2bb9d.png","url":"https://www.softwareadvice.com.au/software/90076/textp2p","@type":"ListItem"},{"name":"Trumpia","position":14,"description":"Trumpia is a mobile messaging platform designed to help organizations send targeted messages through various communication channels. It supports departments such as human resources, customer service, marketing, sales, and IT across different industries.\n\nThe platform includes features for mass SMS and MMS messaging, automated messaging using filters and rules, and user management by roles, departments, and locations. It offers two-way texting, text-to-join keyword functionality, and tools for lead collection. The system complies with TCPA and CTIA regulations and provides API options for custom integrations.\n\nEnterprise features include sub-account management, custom templates, centralized reporting, and a branded interface displaying an organization's logo and name. The platform supports communication through SMS, email, and social media. Additional features include SMS two-factor authentication and tools for business continuity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/92694527-aeff-4b75-b3b8-2173441a4a42.png","url":"https://www.softwareadvice.com.au/software/241604/trumpia","@type":"ListItem"},{"name":"Mobile Text Alerts","position":15,"description":"Mobile Text Alerts is an online SMS marketing platform that helps businesses of all sizes send bulk text messages to customers. The platform comes with a centralized inbox, which lets users view subscribers' replies on campaigns, engage with clients in two-way conversations and respond to questions.\n\n\nFeatures of Mobile Text Alerts include picture messaging, drip campaigns, group creation, automated replies, mobile surveys and more. Businesses can utilize reply-forwarding capabilities, which lets representatives send customers' responses to mobile devices and engage in conversation with subscribers using phones. Additionally, it provides text-in to subscriber module for customers to receive updates on business services by sending a single word text.\n\n\nMobile Text Alerts comes with an application programming interface, which lets businesses integrate the system with Zapier, Mailchimp, ActiveCampaign, ClickFunnels and more. Pricing is available on monthly subscriptions and support is extended via","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2a1aa6cf-efdd-457d-8421-f955680bfd69.jpeg","url":"https://www.softwareadvice.com.au/software/350391/mobile-text-alert","@type":"ListItem"},{"name":"Zonka Feedback","position":16,"description":"Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd01c8c-36d1-4161-8d81-6030227da30e.png","url":"https://www.softwareadvice.com.au/software/165274/zonka-feedback","@type":"ListItem"},{"name":"Delighted","position":17,"description":"Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.\n\nEnable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.\n\nCustomers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.\n\nDelighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ec7acc3-8287-4db3-a093-dfec534158c2.png","url":"https://www.softwareadvice.com.au/software/166708/delighted","@type":"ListItem"},{"name":"GetFeedback","position":18,"description":"With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc968c99-21e4-4ff3-b402-08433c48ab3c.png","url":"https://www.softwareadvice.com.au/software/266521/getfeedback","@type":"ListItem"},{"name":"Pony Express HQ","position":19,"description":"Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.\n\nPrimary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. \n\nPony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc4eb54-3004-446a-a9f7-1b21e6a49e3e.jpeg","url":"https://www.softwareadvice.com.au/software/78492/pony-express-hq","@type":"ListItem"},{"name":"Sinch MessageMedia","position":20,"description":"Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use. \n\nJoin over 70,000 global customers in healthcare, education, retail, and other industries that have scaled their business via our easy-to-use messaging platform.\n\nSend, reply, and forward text messages straight from your browser. Customize your own messages with ready-to-use templates and broadcast to your contacts. Learn what works and what doesn't with reporting and analytics. Join today for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f6be7dd-1953-49bf-9f2f-7df727bb893b.png","url":"https://www.softwareadvice.com.au/software/141259/messagemedia","@type":"ListItem"},{"name":"DialMyCalls","position":21,"description":"DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to them. Its reporting module lets enterprises gain insights into delivered/undelivered text messages and call answered status for voice broadcasts.\n\n\nDialMyCalls includes a contact management system, which lets organizations add, modify or delete contacts or create groups for sending targeted messages. Its contact labels feature allows users to add multiple phone numbers/emails to a single contact and create tags such as mobile, work and secondary. Additionally, its mass notification portal offers a self-managed system, which enables members to sign-up for alerts.\n\n\nDialMyCalls integrates with various third-party applications such as Eventbrite, Google Calendar, HubSpot, iContact, MailChimp and Salesforce. The product is available on monthly subscriptions or usage-based pricing and support is extended via phone, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea12582c-096d-4d9a-af42-6a68608a1d5a.png","url":"https://www.softwareadvice.com.au/software/86228/dialmycalls","@type":"ListItem"},{"name":"Heymarket","position":22,"description":"Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.\n\n\nMultiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.\n\n\nA series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.\n\n\nPricing is per user per month. Support is offered through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd65184c-e038-49b6-bfc0-bc47a9c9708a.png","url":"https://www.softwareadvice.com.au/software/261595/heymarket","@type":"ListItem"},{"name":"websms","position":23,"description":"LINK Mobility is known as a competence centre for mobile customer communication via SMS, WhatsApp, RCS, chatbot and more.\n\nThe Messaging Portal is designed to cater to the unique needs of any business, big or small.\nOur solutions make it possible to reach recipients in an easy, fast, personalised and automated way on the smartphone – which is the most popular touchpoint of our time.\n\nMobile channels often perform outstandingly in this context and mostly surpass broadcasts via email. The extensive automatisation options also make our solutions more resource-friendly compared to traditional call centres. What’s more, today’s consumers want to communicate and interact with companies and brands the same way they interact with their private contacts. This increases the demand for mobile channels like WhatsApp and other messenger services as contact points and makes them almost indispensable in modern customer service settings.\n\nThis is why mobile communication solutions are relevant for companies in all sectors. Ranging from high-performance marketing broadcasts to time- and security-sensitive alerts on the one hand and automated cross-channel customer service on the other hand, our portfolio offers solutions for a large number of use cases. For example, the Messaging Portal enable automated SMS messages such as access codes, alarms, or appointment updates as well as mobile customer care dialogues via messenger or webchat.\n\nOne of the key benefits of the Messaging Portal is its user-friendly interface. The portal is easy to navigate and allows you to send messages to multiple recipients with just a few clicks. Additionally, the Messaging Portal is equipped with features such as email-to-sms, API connectors and automation, which allows to send messages at the most optimal time for the customers.\n\nThe Messaging Portal is an all-in-one communication solution that allows businesses to connect with their customers in a seamless and efficient manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d0b6290-439a-4a33-b4b9-8865f3c3b1e0.png","url":"https://www.softwareadvice.com.au/software/389651/link-messaging","@type":"ListItem"},{"name":"ROUTEE","position":24,"description":"Routee is a cloud-based platform designed to help businesses of all sizes manage the entire workflow of SMS marketing, from creating campaigns to generating leads. Key features include bulk messaging, two-factor authentication, push notifications, real-time reporting and analytics.\n\n\nRoutee allows businesses to send personalized messages in bulk to customers by including information such as customers’ names, purchase number, ticket number and more. Its marketing automation tool enables users to create campaigns, track interactions, generate subscription forms, target and segment leads across multiple channels. Additionally, it lets retailers track customers’ preferences to send custom emails with promotions, offers and discounts.\n\n\nRoutee comes with an API, which allows businesses to modify the system and integrate it with various third-party applications such as Salesforce, Zoho CRM, WooCommerce and more. Pricing is available on monthly subscriptions and support is extended via live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f73e49d0-2245-4914-a0a9-a226bccd98d3.png","url":"https://www.softwareadvice.com.au/software/369184/routee","@type":"ListItem"},{"name":"TrueDialog","position":25,"description":"TrueDialog is a cloud-based SMS texting platform that helps businesses of all sizes send both one-to-one as well as bulk messages to customers. It provides special administrative controls for educational institutions to track and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their student database.\n\nTrueDialog also allows users to deliver automated reminders and mass alerts in case of emergency situations via live updates, SMS texts, email and social media. It comes with a scheduling engine, which lets users send campaigns at specific times.\n\nIt also offers a mobile app for both iPhones and Android devices, which allows agents to communicate with customers and prospects using their smartphones. The product integrates with different customer relationship management systems, such as HubSpot, Microsoft Dynamics and Salesforce. TrueDialog offers support via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3727f2a5-f0b7-4bae-9967-e77599ac0257.png","url":"https://www.softwareadvice.com.au/software/172696/TrueDialog","@type":"ListItem"}],"numberOfItems":25}
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