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description: Page 4 - Discover the best VoIP Software for your organisation. Compare top VoIP Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best VoIP Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) > [Page 4](https://www.softwareadvice.com.au/directory/4508/voip/software?page=4)

# VoIP Software

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## Products

1. [Vonage Contact Center](https://www.softwareadvice.com.au/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
2. [Kavkom](https://www.softwareadvice.com.au/software/195772/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents ...
3. [RingByName](https://www.softwareadvice.com.au/software/44284/ringbyname) — 4.6/5 (69 reviews) — RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, ...
4. [Sideline](https://www.softwareadvice.com.au/software/155605/sideline) — 3.8/5 (64 reviews) — With Sideline, you'll get a reliable 2nd number on the phone you already have.
5. [Zadarma](https://www.softwareadvice.com.au/software/173719/zadarma) — 3.7/5 (64 reviews) — Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more tha...
6. [Unitel Voice](https://www.softwareadvice.com.au/software/52665/unitel-voice) — 4.5/5 (62 reviews) — Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Ea...
7. [Pexip Connect](https://www.softwareadvice.com.au/software/119500/pexip) — 4.8/5 (62 reviews) — Pexip Connect simplifies video collaboration for any meeting room \& modernizes your existing hardware infrastruct...
8. [Quo](https://www.softwareadvice.com.au/software/371599/openphone) — 4.2/5 (61 reviews) — Never lose a customer with Quo. The phone system that helps businesses build personal customer relationships at scale...
9. [AVOXI](https://www.softwareadvice.com.au/software/156511/smart-queue) — 4.8/5 (59 reviews) — AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Th...
10. [CommPeak VoIP Service](https://www.softwareadvice.com.au/software/250379/commpeak-voip-service) — 4.7/5 (59 reviews) — CommPeak’s VoIP service supports global businesses and contact centers that manage high call volumes and need consist...
11. [Spoke Phone](https://www.softwareadvice.com.au/software/264816/spoke-phone) — 4.7/5 (56 reviews) — Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and...
12. [VoIPstudio](https://www.softwareadvice.com.au/software/44757/voipstudio) — 4.7/5 (55 reviews) — VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features ...
13. [Business VoiceEdge](https://www.softwareadvice.com.au/software/5528/business-voiceedge) — 2.8/5 (52 reviews) — Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking servic...
14. [TextFree](https://www.softwareadvice.com.au/software/246995/textfree) — 4.1/5 (50 reviews) — Text Free is a texting app with a long legacy of making communication free and accessible to all. Users can send unli...
15. [Unified Communications as a Service (UCaaS)](https://www.softwareadvice.com.au/software/138574/ip-phone-system) — 4.4/5 (49 reviews) — Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It cat...
16. [3CLogic](https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center) — 4.3/5 (49 reviews) — 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers....
17. [8x8 Contact Center](https://www.softwareadvice.com.au/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
18. [Call Center Studio](https://www.softwareadvice.com.au/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
19. [Zoho Voice](https://www.softwareadvice.com.au/software/401932/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced...
20. [Avaya Cloud Office](https://www.softwareadvice.com.au/software/3958/ip-office) — 4.2/5 (45 reviews) — Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesse...
21. [Monster VoIP](https://www.softwareadvice.com.au/software/93352/monster-voip) — 4.7/5 (44 reviews) — Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP)...
22. [SparkTG VCC](https://www.softwareadvice.com.au/software/217354/ivr-service) — 4.7/5 (42 reviews) — SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer ...
23. [Ultatel Cloud Business Phone System](https://www.softwareadvice.com.au/software/227125/clarity-business-phone-system) — 4.7/5 (41 reviews) — ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. O...
24. [CloudCall](https://www.softwareadvice.com.au/software/130069/cloudcall-enterprise) — 4.0/5 (40 reviews) — CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale ...
25. [WeKall](https://www.softwareadvice.com.au/software/439280/wekall) — 4.5/5 (39 reviews) — Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns ...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software)

## Links

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It provides a host of features such as an activity dashboard, user management, call recording, analytics, reporting, and more. Additionally, managers can use the application to run campaigns, view the availability of agents and track their performance.\n\nKavkom Predictive Dialer comes with an application programming interface (API), which facilitates integration with various third-party applications such as Salesforce, Dropbox, Click2Call and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4926ef8c-c02a-4dae-86a9-085eb1a2484b.png","url":"https://www.softwareadvice.com.au/software/195772/predictive-dialer-pbx","@type":"ListItem"},{"name":"RingByName","position":3,"description":"RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.\n\n\nInteractive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.\n\n\nOther features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps.\n\n\nPricing is per user per month. Support is offered via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/718ebe2a-a548-4854-84d7-4ebce3a8272b.png","url":"https://www.softwareadvice.com.au/software/44284/ringbyname","@type":"ListItem"},{"name":"Sideline","position":4,"description":"With Sideline, you'll get a reliable 2nd number on the phone you already have.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8d55992-85dc-4272-b630-b33c699439a4.png","url":"https://www.softwareadvice.com.au/software/155605/sideline","@type":"ListItem"},{"name":"Zadarma","position":5,"description":"Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform.\n\nFrom flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits.\n\nWhat You Get with Zadarma:\n\nGlobal Virtual Numbers\nInstantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required.\n\nCloud PBX with Visual Editor\nBuild your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes.\n\nAI Voice Agents\nHandle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data.\n\nIntegrated CRM or Seamless Sync with Popular Platforms\nUse Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context.\n\nCall Analytics and Performance Monitoring\nTrack call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports.\n\nHigh-Quality VoIP Calls\nEnterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are.\n\nRecordings and Transcripts\nAutomatically record calls and generate transcriptions — perfect for compliance, training, or quality control.\n\nFree Cross-Platform Softphones\nMake and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows.\n\nFlexible Billing\nChoose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees.\n\nDeveloper-Friendly API\nAdd telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations.\n\nWhy Choose Zadarma:\n\n18 years of proven expertise in VoIP and cloud telephony\n\nOver 2 million users worldwide\n\nFully GDPR-compliant and secure\n\nLocalized service and multilingual support\n\nTrusted by businesses, startups, and developers across the globe\n\nWhether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience.\n\nGet started today and join thousands of companies that rely on Zadarma for smarter communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/88ddc86a-d6f7-4699-8a6e-42739cd22839.png","url":"https://www.softwareadvice.com.au/software/173719/zadarma","@type":"ListItem"},{"name":"Unitel Voice","position":6,"description":"Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. \n\n- Built for Business Builders\n- Run your business from anywhere\n- Not overcomplicated or overpriced \n- Amazing USA-Based Support\n\nUnitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone.\n\nUnitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. \n\nKey features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddd8de41-7553-4d90-92db-d20b5c23f033.png","url":"https://www.softwareadvice.com.au/software/52665/unitel-voice","@type":"ListItem"},{"name":"Pexip Connect","position":7,"description":"Pexip Connect simplifies video collaboration for any meeting room & modernizes your existing hardware infrastructure.\nTo help alleviate user complexity, and expand the possibilities of your current video conference meeting rooms, Pexip has put together a device-based licensing bundle called Pexip Connect which encompasses everything you need to connect your video conferencing rooms and make hosting and joining video meetings a pain-free experience.\n \nModern workspaces are filled with video-capable meeting and digital collaboration platforms. Pexip bridges the gaps between these platforms.\n \nWith Pexip's interop solutions you can seamlessly join Microsoft Teams or Google Meet meetings with third-party video conferencing systems and integrate with your existing video hardware, workflows, and platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4266de0-fe58-4ed2-9aa6-b2a0d5f3d165.png","url":"https://www.softwareadvice.com.au/software/119500/pexip","@type":"ListItem"},{"name":"Quo","position":8,"description":"Never lose a customer with Quo. The phone system that helps businesses build personal customer relationships at scale.\n\nTrusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction. Quo brings calls, texts, and customer information together in one platform. \n\nWith an AI-powered voice agent, automations, and mini CRM, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac3438b2-79ff-4f7d-834e-1ef3911962b3.png","url":"https://www.softwareadvice.com.au/software/371599/openphone","@type":"ListItem"},{"name":"AVOXI","position":9,"description":"AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc09efe-f32c-419e-b450-84df0c45f237.png","url":"https://www.softwareadvice.com.au/software/156511/smart-queue","@type":"ListItem"},{"name":"CommPeak VoIP Service","position":10,"description":"CommPeak’s VoIP service supports global businesses and contact centers that manage high call volumes and need consistent call quality. Combining Tier 1 global routing, flexible cost controls, and detailed performance tracking, CommPeak’s SIP trunking delivers high-quality voice connectivity. CommPeak gives organizations full control of routing, spending, and call activity to ensure strong voice performance in every market.\n\nWhy Choose CommPeak’s VoIP\nCommPeak’s SIP trunking gives businesses control, visibility, and flexibility to manage call routing, access permissions, and performance across their voice operations. Backed by Tier 1 global connectivity and 10 strategic PoPs, CommPeak’s SIP trunking delivers low latency, high uptime, and strong call quality for high-volume operations.\n\nOptimize Call Routing and Global Reach\nCommPeak’s global PoP network delivers high call quality and low latency by routing calls through optimal paths. Businesses can adjust routing to match their calling strategy or rely on CommPeak’s automatic PoP selection for strong call quality across operations. \n\nControl Access and Strengthen Call Security\n Contact centers can define who can make calls, when they can make them, and how outbound numbers are displayed. Caller ID management, authentication options, and call blocking rules give full control over call flow and security.\n\nManage Voice Costs and Support High Call Quality\nCommPeak includes proactive cost controls alongside competitive rates. Users can cap call rates, receive low-balance notifications, and get payment alerts to avoid overspending or interruptions.\n\nCatch Call Issues Before They Affect Performance\nCommPeak provides visibility into call quality through dashboards, SIP and error logs, and connection monitoring tools. These insights help identify and resolve performance issues early, preventing disruptions that can impact productivity or customer experience.\n\nExpand Voice Capacity When You Need It\nAdding new channels, adjusting routing, or connecting new systems takes only a few steps, allowing businesses to expand capacity as demand grows. The setup adjusts easily to new workloads, preserving call quality and operational control as capacity grows.\n\nSecure Communications with Ongoing Support\nCommPeak protects voice data through encryption and secure authentication, including JWT authentication. Around-the-clock support provides guidance and issue resolution whenever needed.\n\nBest For:\n* Contact centers with international operations\n* Businesses managing large call volumes and high-demand operations\n* Companies prioritizing cost visibility and call quality\n* Organizations seeking scalable, flexible voice capacity\n\nKey Features:\n*PoP Coverage – Choose your routing point based on geography or let CommPeak assign the optimal PoP for each call.\n*Channel Limits – Adjust concurrent call capacity to match operational demand and manage costs.\n*Multi-System Compatibility – Use the same SIP trunks across multiple systems and locations.\n*Localized Call Optimization -   Route calls through in-country carriers to improve connection quality and call delivery.\n*Emergency Call Routing – Support compliant emergency routing at scale without affecting performance.\n*Call Blocking – Set rules to prevent unauthorized calls and unexpected costs.\n*Dynamic Caller ID – control how outbound numbers display to improve connection rates and match your strategy.\n*Competitive Call Rates\n*Rate Capping – Limit per-minute rates to manage costs.\n*Low Balance Notifications – Receive alerts before credit depletion to prevent service interruptions.\n*Audio Balance Alerts\n*Usage Analytics\n*SIP Call Analysis – Investigate failed or low-quality calls to pinpoint and resolve performance issues.\n*Call Detail Records (CDRs) – Review call history with cost, rate, and duration details for tracking usage and spend.\n*Network Monitor (Pinger) - Continuously test connection quality to detect latency, jitter, or packet loss.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95c0900a-b24c-49a2-a424-5c491ec6ea27.png","url":"https://www.softwareadvice.com.au/software/250379/commpeak-voip-service","@type":"ListItem"},{"name":"Spoke Phone","position":11,"description":"Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.\n\nThe Problem\n\nToday, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. \n\nThe Solution\n\nSpoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.\n\nTo achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.\n\nBy integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a3bb340-3bdc-4e1a-84fc-761a71b779db.png","url":"https://www.softwareadvice.com.au/software/264816/spoke-phone","@type":"ListItem"},{"name":"VoIPstudio","position":12,"description":"VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.\n\nThe solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.\n\n\nThe pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.\n\nLearn about our review policy: voipstudio.com/review-transparency-policy/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d27fa623-4636-4888-bb15-924967bfaf57.png","url":"https://www.softwareadvice.com.au/software/44757/voipstudio","@type":"ListItem"},{"name":"Business VoiceEdge","position":13,"description":"Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.\n\n\nBusiness VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18e47bfe-f186-4745-beea-944656ec3f99.png","url":"https://www.softwareadvice.com.au/software/5528/business-voiceedge","@type":"ListItem"},{"name":"TextFree","position":14,"description":"Text Free is a texting app with a long legacy of making communication free and accessible to all. Users can send unlimited text and picture messages. Protect your privacy by using your TextFree number for dating, craigslist, online forms and more. Users can also create groups, add participants and let everyone be part of the conversation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4806b24-fcf9-49e7-9c50-f159ec3fcd59.png","url":"https://www.softwareadvice.com.au/software/246995/textfree","@type":"ListItem"},{"name":"Unified Communications as a Service (UCaaS)","position":15,"description":"Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.\n\n\nPrimary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.\n\n\nIt is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e71ea4d-acb8-43b9-aa38-b4289403b2e3.jpeg","url":"https://www.softwareadvice.com.au/software/138574/ip-phone-system","@type":"ListItem"},{"name":"3CLogic","position":16,"description":"3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center","@type":"ListItem"},{"name":"8x8 Contact Center","position":17,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5160c6b7-7830-4d8e-924a-a86c7dcd90e3.png","url":"https://www.softwareadvice.com.au/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"Call Center Studio","position":18,"description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.softwareadvice.com.au/software/70301/call-center-studio","@type":"ListItem"},{"name":"Zoho Voice","position":19,"description":"Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency.\n\nWith advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. \n\nDiscover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.\n\nSeamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.softwareadvice.com.au/software/401932/zoho-voice","@type":"ListItem"},{"name":"Avaya Cloud Office","position":20,"description":"Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses.\n\nIt features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.\n\nThe Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.\n\nIt integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software.\n\nSupport is available via phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41fdde43-9be9-4630-8910-9e12e9a316e4.png","url":"https://www.softwareadvice.com.au/software/3958/ip-office","@type":"ListItem"},{"name":"Monster VoIP","position":21,"description":"Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.\n\n\nMonster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. \n\n\nKey features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.softwareadvice.com.au/software/93352/monster-voip","@type":"ListItem"},{"name":"SparkTG VCC","position":22,"description":"SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.\n\nManagers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.softwareadvice.com.au/software/217354/ivr-service","@type":"ListItem"},{"name":"Ultatel Cloud Business Phone System","position":23,"description":"ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are.\n\nOur cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device.\n\nWe  are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12e63107-bc37-41ff-818d-ae2dfd5b94e4.jpeg","url":"https://www.softwareadvice.com.au/software/227125/clarity-business-phone-system","@type":"ListItem"},{"name":"CloudCall","position":24,"description":"CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.softwareadvice.com.au/software/130069/cloudcall-enterprise","@type":"ListItem"},{"name":"WeKall","position":25,"description":"Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns and manage internal team communications on a unified platform. The software allows users to access call recording data, generate productivity reports, and more.\n\nThe tool lets executives manage multiple calls through scripts, typings, smart waiting, and an automatic dialer. WeKall facilitates integration with third-party applications such as Freshdesk, Zendesk, Hubspot, Zoho, Microsoft Teams, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/291a49b3-8449-492b-86e0-abf0fc82f2cc.png","url":"https://www.softwareadvice.com.au/software/439280/wekall","@type":"ListItem"}],"numberOfItems":25}
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