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description: Page 10 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 10 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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## Products

1. [LiveOps](https://www.softwareadvice.com.au/software/49337/liveops) — 3.7/5 (6 reviews) — LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction reco...
2. [WebsiteAlive](https://www.softwareadvice.com.au/software/59234/websitealive) — 4.8/5 (6 reviews) — WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat....
3. [Rasa](https://www.softwareadvice.com.au/software/204982/rasa-stack) — 4.7/5 (6 reviews) — Rasa is the leading conversational AI platform, which allows individual developers across large enterprises to create...
4. [Instabot](https://www.softwareadvice.com.au/software/249178/instabot) — 5.0/5 (6 reviews) — Instabot is a chatbot that uses natural language processing and other AI to understand users. It can answer questions...
5. [SnapCall](https://www.softwareadvice.com.au/software/312074/snapcall) — 4.8/5 (6 reviews) — SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought ...
6. [Twilio Flex](https://www.softwareadvice.com.au/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
7. [texti.fi](https://www.softwareadvice.com.au/software/349822/textifi) — 4.5/5 (6 reviews) — Textifi’s Traffic platform is an easy-to-use yet powerful and functionally rich SMS messaging tool that has served bu...
8. [Umnico](https://www.softwareadvice.com.au/software/396404/umnico) — 4.7/5 (6 reviews) — Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops th...
9. [Whautomate](https://www.softwareadvice.com.au/software/411030/whautomate) — 5.0/5 (6 reviews) — Whautomate is an automation and customer engagement platform that operates through WhatsApp and has a variety of usef...
10. [PerfectBot](https://www.softwareadvice.com.au/software/426097/perfectbot) — 4.8/5 (6 reviews) — PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Ba...
11. [Howazit](https://www.softwareadvice.com.au/software/299613/howazit) — 4.5/5 (6 reviews) — Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journ...
12. [BotPenguin](https://www.softwareadvice.com.au/software/463719/BotPenguin) — 4.8/5 (6 reviews) — BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like Whats...
13. [Quest](https://www.softwareadvice.com.au/software/518926/Quest) — 5.0/5 (6 reviews) — Quest is a customer engagement platform that uses AI-based agents to automate and manage interactions across various ...
14. [VeriShow](https://www.softwareadvice.com.au/software/17964/verishow) — 5.0/5 (5 reviews) — VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video...
15. [Interakt](https://www.softwareadvice.com.au/software/22158/interakt) — 5.0/5 (5 reviews) — Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes acro...
16. [WotNot](https://www.softwareadvice.com.au/software/194971/wotnot) — 4.6/5 (5 reviews) — WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp....
17. [WideBot](https://www.softwareadvice.com.au/software/224800/widebot) — 3.4/5 (5 reviews) — Today, WideBot leads the chatbot market, with 10,000+ chatbots serving companies, enterprises, SMEs, scale-ups and go...
18. [Melibo](https://www.softwareadvice.com.au/software/362018/melibo) — 5.0/5 (5 reviews) — The melibo cloud-based live chat solution that helps customer service, marketing and sales teams create their own cha...
19. [NinjaChat](https://www.softwareadvice.com.au/software/346930/ninjachat) — 4.6/5 (5 reviews) — NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support vi...
20. [Broadcaster BOT](https://www.softwareadvice.com.au/software/392350/broadcaster-bot) — 4.4/5 (5 reviews) — Broadcaster Bot is a Concepto Móvil product that offers an innovative solution for serving customers through conversa...
21. [Engagely](https://www.softwareadvice.com.au/software/245154/engagely) — 4.2/5 (5 reviews) — engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, ...
22. [20 Bananas](https://www.softwareadvice.com.au/software/317805/20-bananas) — 4.6/5 (5 reviews) — App to manage order taking operations for distribution companies. Your sales representatives and B2B clients such as ...
23. [Confer With](https://www.softwareadvice.com.au/software/352503/confer-with) — 4.6/5 (5 reviews) — Confer With is a video shopping platform that replicates the in-store shopping experience on the retailer’s websites....
24. [SAP Conversational AI](https://www.softwareadvice.com.au/software/247996/sap-conversational-ai) — 4.6/5 (5 reviews) — SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer m...
25. [Thrio](https://www.softwareadvice.com.au/software/336512/thrio) — 5.0/5 (5 reviews) — CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines,...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

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-----

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With Rasa, all teams can create automated, personalized interactions with customers, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3cfae0a-441f-4871-a2e3-42d11a189964.png","url":"https://www.softwareadvice.com.au/software/204982/rasa-stack","@type":"ListItem"},{"name":"Instabot","position":4,"description":"Instabot is a chatbot that uses natural language processing and other AI to understand users. It can answer questions, capture contacts, and book meetings instantly, using natural language processing (NLP) and AI to increase your conversions and reduce costs.\n\nIt's effortless to build, integrate, and launch Instabot either on your website or as a landing page, in just 20 minutes or less. Or, have the Instabot team create the first custom conversion chatbot for you. Once deployed, users can see and export a wide range of informative analytics, explore suggestions for optimization, and even edit your bot on the fly.\n\nBecause Instabot is a smart chatbot, it's able to gain knowledge quickly and answer hundreds of questions over time using cutting-edge AI and NLP technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3581cef5-a480-4398-921b-5e1d36b43cdc.png","url":"https://www.softwareadvice.com.au/software/249178/instabot","@type":"ListItem"},{"name":"SnapCall","position":5,"description":"SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers.\n\nIt's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. \n\n----------------------------------------------------------------------------------\nConversion using Chat: 5% \nConversion by Video Chat: 20%\nOffline conversion: 25-35%\n----------------------------------------------------------------------------------\nSnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. \n\n- Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer:\n- Connect hot leads with your salespeople in seconds! Offer online consultations with the customer during a video chat; \n- Extend omnichannel experiences beyond traditional stores by providing Live Video Shopping: merge online and in-store customer experience;\n- Transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling.\n\nBook a consultation with us to learn more about transforming your online customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9927381e-9f94-4d4c-acd9-b4fef997eae4.png","url":"https://www.softwareadvice.com.au/software/312074/snapcall","@type":"ListItem"},{"name":"Twilio Flex","position":6,"description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.com.au/software/390119/twilio-flex","@type":"ListItem"},{"name":"texti.fi","position":7,"description":"Textifi’s Traffic platform is an easy-to-use yet powerful and functionally rich SMS messaging tool that has served businesses of all sizes for 15 years. Focusing on the quality of our service, the platform provides a clean and intuitive user interface as well as a messaging API.\n\nIn order to guarantee the expected results for your business’s personalized SMS campaigns, two-way messaging, user authentication, reminders, and more we offer an option to activate a demo account where new users can get a hands-on experience with our Traffic platform. Personalize your message content, use custom domains for link shortening, get notified for invalid numbers, manage your account with ease, including alphanumerical sender IDs, team member permissions, and enjoy visualized data on previous messages with in-depth delivery reports on one or more messages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a72dd842-ebaf-4551-8352-151e0da903fd.png","url":"https://www.softwareadvice.com.au/software/349822/textifi","@type":"ListItem"},{"name":"Umnico","position":8,"description":"Umnico is a powerful omnichannel communication tool for enhancing customer service and boosting sales. It develops the greatest chat rooms and IM services for customer support. Without adding more personnel, it sells more with the same amount of traffic. The programme responds to all incoming messages more quickly and effectively. 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By using Whautomate, you can save time, money, and resources by streamlining all of your business operations in one place.\n\nWe guarantee 10X productivity with our software, which will give you a competitive edge in the market. With Whautomate, you can automate your marketing, improve customer retention, and measure customer satisfaction without lifting a finger. Our software prioritizes delivering the best customer experience possible, and we believe in affordable marketing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1845cdcb-4a75-4b4d-aa81-f27f26a87dfe.jpeg","url":"https://www.softwareadvice.com.au/software/411030/whautomate","@type":"ListItem"},{"name":"PerfectBot","position":10,"description":"PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Based on the GPT engine, the chatbot provides instant and accurate responses to customer questions, 24/7. \n \nPerfectBot enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. \n\nPerfectBot is an add-on, so users can easily plug it into Gorgias. Native integration to Gorgias utilizes the power of generative AI and all other help desk features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1127795a-08e1-455f-b1dc-171e872ec202.jpeg","url":"https://www.softwareadvice.com.au/software/426097/perfectbot","@type":"ListItem"},{"name":"Howazit","position":11,"description":"Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journey, by enabling simple, smart and relevant communication. Howazit enable companies to collect feedback from customers at relevant touchpoints, measure their satisfaction, and act accordingly in a personal, tailored manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfa242e4-1d1e-4066-b264-31f2c690d254.png","url":"https://www.softwareadvice.com.au/software/299613/howazit","@type":"ListItem"},{"name":"BotPenguin","position":12,"description":"BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.\n\nIt offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.\n\nWith 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.\n\nBotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide.\nSocially responsible, every subscription supports global animal welfare.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31280775-9ba7-4c04-b48b-5fec357f0282.png","url":"https://www.softwareadvice.com.au/software/463719/BotPenguin","@type":"ListItem"},{"name":"Quest","position":13,"description":"Quest is a customer engagement platform that uses AI-based agents to automate and manage interactions across various channels. It is designed to help businesses enhance customer activation, retention, and lifetime value while addressing churn through real-time engagement strategies.\n\nThe platform includes pre-configured AI agents for tasks such as lifecycle email marketing, user segmentation, omni-channel journey management, and retargeting campaigns. It enables teams to analyze real-time user signals to determine the effective next steps for customer interactions. Users can also create custom AI agents through a process involving avatar customization, instruction setting, ability selection, and deployment with real-time feedback.\n\nQuest features a user-friendly interface that does not require coding expertise, allowing teams to implement and manage campaigns. It allows managers to consolidate data from multiple sources, offer analytics visualization, and centralize audience management. The platform adheres to enterprise-grade security standards, including SOC 2 Type II certification, an AI security framework, and encryption protocols.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cda8b454-7f83-41ff-8c71-d10b01313516.jpeg","url":"https://www.softwareadvice.com.au/software/518926/Quest","@type":"ListItem"},{"name":"VeriShow","position":14,"description":"VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and monitor sales, and is designed for a range of online businesses looking to manage two-way communication with their customers.\n\n\nVeriShow Sales Enablement Platform assists sales personnel to manage customer interactions and offers document sharing as well as form filling capabilities. VeriShow supports newer engagement technologies based on the HTML5 protocol. One of these is co-browsing, which lets agents assist online customers by browsing the website along with them.\n\n\nVeriShow is sold on a per-agent basis and is deployed as cloud-based software. It runs in standard Internet browsers and is compatible with all major operating systems. Native mobile apps are also available for Android and iOS devices.\n\n\nCustomer support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22990b03-1af9-4674-b32f-3549a18fd83d.png","url":"https://www.softwareadvice.com.au/software/17964/verishow","@type":"ListItem"},{"name":"Interakt","position":15,"description":"Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.\n\n\nInterakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.\n\n\nA live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.\n\n\nInterakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/139cb7e7-3095-4e19-a2d2-f317c0793937.png","url":"https://www.softwareadvice.com.au/software/22158/interakt","@type":"ListItem"},{"name":"WotNot","position":16,"description":"WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp. With WotNot, you can turn your anonymous website visitors into qualified leads and ensure higher customer satisfaction through multiple platforms. Create enticing automated conversational flow using templates to generate leads, provide 24/7 customer support, and enhance your sales. Include rich media format in the bot builder like images and GIFs and leverage human handover feature for complex customer queries.  Get started with conversational marketing using WotNot’s integrations like Airtable, Google Calendar, Dialogflow, Shopify, and Salesforce and provide a personalized experience through multilingual conversational experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/00107030-26ab-4d69-8c3a-2797818a4378.png","url":"https://www.softwareadvice.com.au/software/194971/wotnot","@type":"ListItem"},{"name":"WideBot","position":17,"description":"Today, WideBot leads the chatbot market, with 10,000+ chatbots serving companies, enterprises, SMEs, scale-ups and governments in over 42 countries in the MENA region. The cloud-based live chat solution helps businesses manage customer service via sentiment analysis, language detection, dialect identification and intent classification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1db1b199-b1e7-40e9-832c-7156c3bca1d5.jpeg","url":"https://www.softwareadvice.com.au/software/224800/widebot","@type":"ListItem"},{"name":"Melibo","position":18,"description":"The melibo cloud-based live chat solution that helps customer service, marketing and sales teams create their own chatbot without needing any coding skills. The AI-enabled interface takes care of the initial set up so that you can resolve customer inquiries automatically. With access to pre-built templates, analytics tools and real-time communication with customers, it's easy to train your chatbot quickly and effectively.\n\nThe automated setup of the chatbot is designed to be as user-friendly as possible. melibo will crawl your FAQ website, automatically generate intents and add advanced small talk skills to the chatbot so that it can communicate effectively with users. Owners of an online store can also upload a file containing all their product information so that the chatbot can answer questions about any products and help users find what they're looking for.\n\nAt melibo, we believe that high-quality chatbots need a human touch in order to provide users with the best possible experience. There are certain questions that chatbots may not be able to answer, and a live chat agent would be better equipped to handle such inquiries. By offering seamless transitions between chatbot and live chat, we provide users with a quick and easy way to get the information or assistance they need. Alternatively, the user request can be forwarded to the customer service team via e-mail.\n\nUnlike other chatbot integrations, melibo's integrated live chat solution perfectly complements the chatbot. The AI helps out in live chat by giving agents suitable answer suggestions. At the same time, the chatbot can be trained so that over time it can answer more and more questions, relieving agents of the need to answer them.\n\nThe Bot Gym is a great place to go to help your chatbot learn more. You can teach the bot new queries by simply adding them to existing chats or creating new chats. For each question, you'll see a recognition rate that tells you how accurately the chatbot recognized the question.\n\nAt melibo, we understand how important it is to track your customer requests and optimize your chatbot accordingly. That's why we offer a comprehensive Insights section, where you can find essential KPIs like total chats, most popular chats, and not understood questions. This way, you can get a more in-depth understanding of your chatbot's performance and make the necessary improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e754dc0-32c5-4fa3-9312-4296fff8af6d.png","url":"https://www.softwareadvice.com.au/software/362018/melibo","@type":"ListItem"},{"name":"NinjaChat","position":19,"description":"NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. \n\nManage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.\n\nIntegrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.\n\nProduct features\nMulti-Channel Support : Single bot for all your social media platforms\nUnlimited Department : Create different department to manage \nUI Theming:Customize your text, colors, themes, and designs\nAgent Dashboard: Manage your agent status, information, and set up\nApp Integration: Automate your CRM process, reduce issues, manage tasks\nConversation History: Keep track of all the customer chat details\nAdvance Reports: Monitor your support agents' performance and export detailed chat reports\nVideo Conferencing:Create custom video conference interactions with built-in features\nChatbot Software:Manage customer support, improve marketing efforts instantly.\n\n\n\n\n500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.\n\nOur Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. \n\nMarketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities.\n\nOur HR & Ops suite helps HR professionals along the entire employee life cycle -  Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance.\n\nOur Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. \n\nOur Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. \n\nCollaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat.\n\nOur Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more.\n\nWe’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. \n\nCome, Join the 500apps now.\n\nThank you for your time!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2d283f-437f-483b-a7ee-50f82a711b5f.png","url":"https://www.softwareadvice.com.au/software/346930/ninjachat","@type":"ListItem"},{"name":"Broadcaster BOT","position":20,"description":"Broadcaster Bot is a Concepto Móvil product that offers an innovative solution for serving customers through conversations on WhatsApp, Facebook Messenger, Google Business Chat, and RCS.\n\nThe platform integrates multiple communication channels so that businesses can converse with their customers, coordinate with their internal team and business partners, efficiently and in one place.\n\nThe solution allows for sending bulk messages through WhatsApp Business, using templates that can be customized for different types of messages, such as notifications, promotions, appointment reminders, among others.\n\nIn addition, Broadcaster Bot offers the option to configure chatbots and virtual agents that can respond to frequently asked customer questions, automating the customer service process and reducing operating costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b14812dd-441c-4ca9-85d9-d6d6b6e47c69.png","url":"https://www.softwareadvice.com.au/software/392350/broadcaster-bot","@type":"ListItem"},{"name":"Engagely","position":21,"description":"engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time. \n\nThe powerful Omnichannel conversational AI platform helps businesses connect & engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, & WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US. \n\nEngagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages & respond to the customers in seconds, with high accuracy. \n\nEngagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6bdd669-63a0-4861-bcb1-0fa13038c326.png","url":"https://www.softwareadvice.com.au/software/245154/engagely","@type":"ListItem"},{"name":"20 Bananas","position":22,"description":"App to manage order taking operations for distribution companies. Your sales representatives and B2B clients such as Bars, Pharmacies, Restaurants and Shops can send orders directly to your distribution company. Good for frequent orders with several lines in each order and plenty of messages regarding the order, the delivery, the payments and incidences. It allows you to manage your professional orders both from sales reps and professional clients and record charges from sellers. Businesses can offer an online POS for customer payments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3041750a-803e-49a0-ad6b-05056d7d2b69.png","url":"https://www.softwareadvice.com.au/software/317805/20-bananas","@type":"ListItem"},{"name":"Confer With","position":23,"description":"Confer With is a video shopping platform that replicates the in-store shopping experience on the retailer’s websites. It connects online shoppers with retail experts in a live shopping video call and immerses the customer in a real-time shopping experience that allows them to purchase products within the call. \n\nConfer With integrates into the retailer’s website to remove any barriers to purchase. All product images, videos, and descriptions are accessible and shoppable within the video call. This allows a retail expert to help customers select the right products just for them. This allows both the retail sales associate and the customer to view products at the same.\n\nConfer With’s recommendation engine allows brands to show the next best products, created specifically for each retailer. Should the customer want a selection of products that offer the same function as their initial inquiry, the sales expert can recommend alternatives to upsell or downsell. This improves conversion and customer satisfaction. The expert can add additional products to the basket that are suited to the customer’s initial inquiry, curated by the retailer’s own recommendation engine. This improves Average order Value and customer satisfaction. Sales associates and customers can add and/or remove products to the virtual shared basket which is synchronized directly with the retailer’s online basket. This improves Conversion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68be0c3e-3051-4c8f-ae33-0834202ac951.png","url":"https://www.softwareadvice.com.au/software/352503/confer-with","@type":"ListItem"},{"name":"SAP Conversational AI","position":24,"description":"SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer more personalized service to customers. It includes functionalities for handling natural language processing, machine learning algorithms for predictive analytics and text analytics tools for sentiment analysis.\n\nThe software can be used in customer service portals, sales engagement platforms, chatbots for e-commerce sites, or internal applications like employee onboarding processes or knowledge management systems. SAP Conversational AI uses analytics tools that allow users to monitor customer interaction history and make adjustments as necessary.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03d01716-cc6c-4550-a021-46b069111958.png","url":"https://www.softwareadvice.com.au/software/247996/sap-conversational-ai","@type":"ListItem"},{"name":"Thrio","position":25,"description":"CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. \n\nThrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ca1ceda-a416-4a3e-83c7-9466df330366.jpeg","url":"https://www.softwareadvice.com.au/software/336512/thrio","@type":"ListItem"}],"numberOfItems":25}
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