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description: Page 11 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 11 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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Page: 11 / 17\
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Next: [Next page](https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=12)

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## Products

1. [Digital Clienteling](https://www.softwareadvice.com.au/software/520208/Digital-Clienteling) — 5.0/5 (5 reviews) — Digital Clienteling, offered by Immerss, is a software solution designed for brands seeking to enhance their online s...
2. [Biocoded](https://www.softwareadvice.com.au/software/452896/Biocoded) — 5.0/5 (5 reviews) — Biocoded is a communication platform designed to help individuals and businesses securely manage communication and co...
3. [VisitLead](https://www.softwareadvice.com.au/software/162118/visitlead) — 4.8/5 (4 reviews) — Visitlead is a cloud-based live chat solution that allows businesses to contact their website visitors. Key features ...
4. [ChatSupport](https://www.softwareadvice.com.au/software/257491/chatsupport) — 4.0/5 (4 reviews) — Powerful free live chat app for all businesses. Set up unlimited widgets that help you deliver world-class live chat ...
5. [Qualified](https://www.softwareadvice.com.au/software/259839/qualified) — 5.0/5 (4 reviews) — Qualified is a live chat, conversational AI, and chatbot solution that helps businesses with capturing and qualifying...
6. [Botcopy](https://www.softwareadvice.com.au/software/324866/botcopy) — 4.8/5 (4 reviews) — The bot front end you're looking for\! Botcopy is a SaaS company that helps enterprises connect Google Dialogflow CX o...
7. [Centribal](https://www.softwareadvice.com.au/software/360850/centribal) — 4.3/5 (4 reviews) — Centribal is the Platform for the management and creation of hybrid chatbots that has positioned itself as one of the...
8. [OneHash Chat](https://www.softwareadvice.com.au/software/351159/onechat) — 5.0/5 (4 reviews) — OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with...
9. [Vergic](https://www.softwareadvice.com.au/software/321324/vergic) — 4.5/5 (4 reviews) — Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers ...
10. [Sugester](https://www.softwareadvice.com.au/software/265933/sugester) — 4.0/5 (4 reviews) — Sugester is a knowledge management software designed to help businesses manage service tickets and interact with pros...
11. [Botco.ai](https://www.softwareadvice.com.au/software/344070/botco-ai) — 4.8/5 (4 reviews) — Botco.ai is a conversational platform that allows businesses to automate interactions with customers over web platfor...
12. [Gallabox](https://www.softwareadvice.com.au/software/434075/gallabox) — 4.5/5 (4 reviews) — Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their custo...
13. [User Copilot](https://www.softwareadvice.com.au/software/293470/siteglue-ai) — 4.8/5 (4 reviews) — SiteGlue AI is a generative AI solution that allows businesses to create a virtual SmartChat Agent powered by ChatGPT...
14. [Quidget](https://www.softwareadvice.com.au/software/449752/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient...
15. [NFON Contact Center](https://www.softwareadvice.com.au/software/524615/Contact-Center-Hub) — 4.3/5 (4 reviews) — NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels suc...
16. [Inagent](https://www.softwareadvice.com.au/software/526729/Inagent) — 4.8/5 (4 reviews) — Inagent is an all-in-one solution that allows users to quickly implement autonomous AI agents on all text and voice c...
17. [ActivEngage](https://www.softwareadvice.com.au/software/98966/activengage) — 5.0/5 (3 reviews) — ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying ex...
18. [Live Support](https://www.softwareadvice.com.au/software/99008/live-support) — 5.0/5 (3 reviews) — Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes vi...
19. [AlphaChat](https://www.softwareadvice.com.au/software/190594/alphachat) — 5.0/5 (3 reviews) — AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eC...
20. [LEX Reception](https://www.softwareadvice.com.au/software/254456/lex-reception) — 5.0/5 (3 reviews) — LEX Reception is a boutique legal reception service that fits every business. It focuses on aligning its tone along w...
21. [TruChat](https://www.softwareadvice.com.au/software/265765/truchat) — 5.0/5 (3 reviews) — TruChat is a versatile, intelligent chatbot and live chat solution that enables marketers to build multichannel conve...
22. [Kipsu](https://www.softwareadvice.com.au/software/187000/kipsu) — 4.7/5 (3 reviews) — Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in ...
23. [Square Messages](https://www.softwareadvice.com.au/software/389038/square-messages) — 4.0/5 (3 reviews) — Through web, email, and text messaging Square Messages makes it easy for businesses to communicate with customers and...
24. [USAN Contact Suite for Amazon Connect](https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Con...
25. [NestDesk](https://www.softwareadvice.com.au/software/360591/nestdesk) — 5.0/5 (3 reviews) — NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

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-----

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It includes a secure gallery that provides easy access to all shared media files and links.\n\nAnother key feature is the confidential E2E encrypted live streaming with video on-demand replay capability. This allows users to securely stream content and access recorded sessions. Biocoded also includes a tamper-proof E2E encrypted IoT access feature, location services, and a threat dashboard to help users understand the cyber landscape and connected risks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c851baf1-e9e5-40dc-87ee-cb98d43563bd.png","url":"https://www.softwareadvice.com.au/software/452896/Biocoded","@type":"ListItem"},{"name":"VisitLead","position":3,"description":"Visitlead is a cloud-based live chat solution that allows businesses to contact their website visitors. Key features include text chat, voice chat, video chat, screen share, routing and chat history. The solution also enables users to view the location of their visitors and interact with them on the mobile devices as well.\n\n\nVisitlead offers real-time monitoring of website visitors, co-browsing, interactive widgets and other features such as scroll heat maps that show on which sections of a webpage customers spend the most time. It allows companies to dynamically update the content on webpages, tailoring it to specific individuals based on their browsing activity and history.\n\n\nOther features of the solution include pre-chat surveys, chat ratings, transcripts, multilanguage spellchecker and analytics support. Users can also customize the chatbox as per their business requirements. Services are offered on a per-user, per-month subscription model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a39c0c10-cb47-4a49-868e-7f368ae6835b.png","url":"https://www.softwareadvice.com.au/software/162118/visitlead","@type":"ListItem"},{"name":"ChatSupport","position":4,"description":"Powerful free live chat app for all businesses. Set up unlimited widgets that help you deliver world-class live chat support, drive on-spot lead conversion, and help push your sales numbers from your own website. Seamless video calling, reporting, and many more features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a01d676-a5d9-4e41-af69-7be8bbf471ef.png","url":"https://www.softwareadvice.com.au/software/257491/chatsupport","@type":"ListItem"},{"name":"Qualified","position":5,"description":"Qualified is a live chat, conversational AI, and chatbot solution that helps businesses with capturing and qualifying leads. The main features of Qualified include automated responses, query suggestions, automated routing, lead qualification, customizable branding, and proactive chat.\n\nBusinesses can benefit from Qualified’s website intelligence feature, which shows users who is visiting their site, what the status of the lead is, and any relevant notes. The platform also helps with building a customized chatbot with scripts and rules for the chatbot to follow in conversations.\n\nQualified subscriptions are offered on a monthly basis and support is provided via chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfce18c6-8c33-47ce-b37f-d31233640c88.png","url":"https://www.softwareadvice.com.au/software/259839/qualified","@type":"ListItem"},{"name":"Botcopy","position":6,"description":"The bot front end you're looking for! Botcopy is a SaaS company that helps enterprises connect Google Dialogflow CX or ES to websites and apps, letting government, educational and other organizations run sophisticated conversational AI on their websites. \n\nYou can create a rich, custom web chat UI for Dialogflow. It is stable and secure and can connect with various third-party live chat or help desk services. \n.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44529b98-662c-4b9e-80c9-24931ae36667.jpeg","url":"https://www.softwareadvice.com.au/software/324866/botcopy","@type":"ListItem"},{"name":"Centribal","position":7,"description":"Centribal is the Platform for the management and creation of hybrid chatbots that has positioned itself as one of the best chatbots on the market thanks to its options for automating messages both on the web and on different channels such as WhatsApp or Instagram thanks to AI.\n\nIn addition, it has tools such as a module for push campaigns from WhatsApp, or a Conversational APP to have a controlled corporate environment in the conversations of agents and commercials from their cell phones.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d80cbb1b-7632-4f5f-ad62-dba557a2c9cb.png","url":"https://www.softwareadvice.com.au/software/360850/centribal","@type":"ListItem"},{"name":"OneHash Chat","position":8,"description":"OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are listed below.\n\nCommunication in Real Time\nCustomer inquiries can be responded to as rapidly as feasible. By utilizing OneChat, you'll be able to stay in touch with your website's visitors and facilitate them with timely assistance. \n\nIncrease Interaction\nOnboard new customers while re-engaging with current ones with customized communications and email campaigns. Enhance consumer interaction and engagement by sending relevant messages to new customers. \n\nOne-Stop Shop for All Your Customer Information\nAssemble and store all customer information in a central location for quick and easy access. You can keep track of the progress of queries and follow-ups with prospective leads  with proper segmentation.\n\nThe Use of Chatbots\nChatbots can automate the process of interacting with new potential customers across a variety of platforms. Using chatbots, you can preemptively attain new leads in order to increase conversions.  A chatbot with a clean, easy-to-use UI that makes it easy for businesses to get started right away\n\nStreamline the Work of Your Agents\nRather than switching between apps, stay in touch with your entire customer base via multiple channels. Preset responses to frequently asked questions allow you to respond to conversations more quickly. Your team can communicate with each other internally using shared inboxes.\n\nAccess to a common email inbox\nMake it easier to communicate with your clients and colleagues by centralizing communications. Respond to customer inquiries and maintain control of internal debates in an effortless manner.\n\nOmni-channel communication\nSupport customers across multiple channels, including email, website live chat, social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp and Slack, by providing consistent service across all of these mediums.\n\nIntegrations with Third-Party Apps\nExtending your feature set by consolidating with third-party applications such as Slack, Shopify, Woo Commerce, Calendly, Stripe, and a host of others will broaden your horizons of features available to you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b0379d-7cb4-4e25-80d0-929d392dabcd.png","url":"https://www.softwareadvice.com.au/software/351159/onechat","@type":"ListItem"},{"name":"Vergic","position":9,"description":"Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-browsing and screen/file sharing and an analytic engine, which tailors dialogue and choice of channel to personalize the customer experience.\n\nVergics API can be easily integrated with external CRMs such as Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef443d0-f70f-422a-b61f-a6403b92c417.jpeg","url":"https://www.softwareadvice.com.au/software/321324/vergic","@type":"ListItem"},{"name":"Sugester","position":10,"description":"Sugester is a knowledge management software designed to help businesses manage service tickets and interact with prospects. The platform enables administrators to maintain detailed call logs and set up a voice-over-IP telephony system to conduct chats.\n\nAdditionally, managers can utilize the Customer relationship management (CRM) module to create client profiles through the collected information.\n\nSugester lets businesses integrate the system with several third-party applications including BigCommerce, GitHub, PrestaShop, Volusion, WordPress and Plivo. Pricing is based on monthly subscriptions and support is extended via phone, email, chat, knowledge base, forum and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8b7c70b-7532-4c8c-af59-7337e46a535d.png","url":"https://www.softwareadvice.com.au/software/265933/sugester","@type":"ListItem"},{"name":"Botco.ai","position":11,"description":"Botco.ai is a conversational platform that allows businesses to automate interactions with customers over web platforms, including Facebook Messenger, WeChat, Kik, Skype and Slack.\n\nIntelligent chat platforms like Botco.ai enhance digital interactions, while also aiming to transform question-and-answer exchanges into actual sales conversations. \n\nNo matter what your prospective customers are looking for, a virtual assistant works to engage them in conversation and redirect them to the next stage of the sales funnel. With so many brands vying for the same leads, businesses should use every tool available to rise above the competition and secure the sale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9dde5bc-9073-4904-9173-dc2e6f769107.png","url":"https://www.softwareadvice.com.au/software/344070/botco-ai","@type":"ListItem"},{"name":"Gallabox","position":12,"description":"Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their customer conversations into business-oriented actions. A conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members to access. With the help of WhatsApp Chatbots, Gallabox helps provide your business with the necessary 24x7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37a00-33c8-4390-a3b7-844eb4a1ec61.jpeg","url":"https://www.softwareadvice.com.au/software/434075/gallabox","@type":"ListItem"},{"name":"User Copilot","position":13,"description":"SiteGlue AI is a generative AI solution that allows businesses to create a virtual SmartChat Agent powered by ChatGPT. The SmartChat agenct provides support and engages with websites visitors based on the data available on the website, customer support documents, and FAQs. SmartChat Agent can be added to the website facilitating visitor engagement, customer query resolution and new leads routing to the phone, email or other third-party applications.\n\nThe human handoff functionality allows businesses to automatically transfer critical support issues, pricing inquiries, appointment requests, and more, to the email, phone, CRM or Help Desk system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8f86733-c9a3-47ac-8c29-7b9a72b44725.png","url":"https://www.softwareadvice.com.au/software/293470/siteglue-ai","@type":"ListItem"},{"name":"Quidget","position":14,"description":"Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient way to provide support without extra resources. With Quidget, you can set up an AI assistant in minutes. Your AI assistant will quickly learn from your own data, FAQs, or website, so it’s ready to provide accurate, on-brand answers 24/7.\n\nQuidget offers powerful support for both customer service and sales teams. With the AI Sales Agent, you can capture leads and even schedule meetings via Calendly, turning inquiries into opportunities.\n\nIntegrations with platforms like Zendesk and Euphoric.ai help streamline customer service, allowing the AI to hand off complex issues to a human when needed. Plus, Quidget’s multi-language support makes it easy to connect with a global audience—your AI will automatically respond in the language your customer uses.\n\nWhy Quidget?\n1. Quick, No-Code Setup: Deploy in minutes without coding.\n\n2. Personalized Answers: Delivers responses based on your real data for accurate, reliable support.\n\n3. Seamless Handover: Sends complex requests to human agents through Zendesk or Euphoric.ai.\n\n4. Global Reach: Multi-language support adapts to each user’s language.\n\n5. Sales-Friendly: Integrates with Calendly to help capture leads and schedule meetings.\n\n6. 24/7 Availability: Supports customers anytime with consistent, instant responses.\n\n7. Secure & Compliant: GDPR and PSI DSS standards ensure data safety.\n\n8. With Quidget, you can simplify customer support, save time, and increase efficiency—all with a customized AI that fits your brand. \n\n9. From small businesses to large teams, Quidget gives you the tools to boost service, streamline sales, and scale effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e671d6e-798c-42de-be2b-7c47ffc003ca.png","url":"https://www.softwareadvice.com.au/software/449752/Quidget","@type":"ListItem"},{"name":"NFON Contact Center","position":15,"description":"NFON Contact Center Hub is a cloud-based customer support solution. It integrates multiple communication channels such as voice, email, chat and social media into a single platform. The solution is designed for businesses of all sizes.\n\nNFON Contact Center Hub uses artificial intelligence to streamline workflows and enhance customer interactions. Its AI-driven features automate repetitive tasks, allowing agents to focus on improving customer service. Additionally, the platform provides a centralized customer history, giving agents complete visibility into past interactions, enabling them to offer personalized support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7c93ce-587a-4799-b83f-15d80bc16de2.png","url":"https://www.softwareadvice.com.au/software/524615/Contact-Center-Hub","@type":"ListItem"},{"name":"Inagent","position":16,"description":"Inagent is an all-in-one solution that allows users to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in several languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. \n\nThe Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing users to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. \n\nCapabilities unique to Inagent \nEasy activation: Quick, no-code configuration: the only programming language you need to know is your own language. \nConnected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. \nOmnichannel: A single configuration for all voice and text channels.  \nEmpathetic, multilingual communication: >200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. \nEnhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. \nScalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2868a3a0-0c96-4123-bd42-a45dbf89a0df.png","url":"https://www.softwareadvice.com.au/software/526729/Inagent","@type":"ListItem"},{"name":"ActivEngage","position":17,"description":"ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying experience of customers through guided assistance. Features include lead routing, real-time escalations, automated form fill, reporting and analytics.\n\n\nActiveEngage comes with a PreRead feature, which enables sellers to create responses for customer queries before the message is received. It allows agents to manage chat queues, share media files with buyers and provide information through SMS, pay-per-click ads, social media and more. Moreover, supervisors can handle issues such as overbooking, time conflicts or missed appointments. \n\n\nActivEngage offers integration with various third-party applications such as Facebook Messenger, Carfax, Lotlinx, XTime, DealerSocket and more. It comes with mobile applications for iOS and Android. Pricing is available on request and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56111f7b-cdaa-443c-a608-5441e3f8eac4.png","url":"https://www.softwareadvice.com.au/software/98966/activengage","@type":"ListItem"},{"name":"Live Support","position":18,"description":"Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes via live chat and texts. Professionals can embed customizable chat widgets into business websites and handle clients' inquiries in real-time.\n\n\nOrganizations can use Live Support to create proactive campaigns, minimizing cart abandonment and improving overall conversion rates. Managers can monitor website traffic to access live statistics and automatically route incoming requests to available agents based on skill level. Additionally, executives can quickly resolve clients' queries by retrieving canned responses from the system, enhancing customer experience with the brand.\n\n\nLive Support enables businesses to conduct surveys for agents and access the transcript history of previous chats. Pricing is available on monthly subscriptions and support is extended via live chat and an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56cd9457-0913-4a12-ace5-d3d49a3e7ca4.png","url":"https://www.softwareadvice.com.au/software/99008/live-support","@type":"ListItem"},{"name":"AlphaChat","position":19,"description":"AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.\n\nUsing AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.\n\nAlphaChat's pricing is based on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.softwareadvice.com.au/software/190594/alphachat","@type":"ListItem"},{"name":"LEX Reception","position":20,"description":"LEX Reception is a boutique legal reception service that fits every business. It focuses on aligning its tone along with procedure, terminology, and scripts with users' brands. And focus on customers.\nAs a legal reception service, it is passionate about hearing those in need. That's why it donates 1% every month to support those without a voice endangered species across the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31ae06a8-2dd2-481c-9643-21646c260c98.png","url":"https://www.softwareadvice.com.au/software/254456/lex-reception","@type":"ListItem"},{"name":"TruChat","position":21,"description":"TruChat is a versatile, intelligent chatbot and live chat solution that enables marketers to build multichannel conversational experiences without any coding. \n\nTruChat's AI-powered chatbot builder empowers business of all sizes to build, configure and manage their own intelligent customer services via natural language processing. It enables users to create their own branded virtual agents capable of human-like conversations, who are capable of connecting with customers across all major messaging platforms, websites and mobile apps. From a single dashboard, TruChat enables businesses to scale their support operations from one employee to thousands of agents and bots working together.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c3e2622-3c40-4f17-bfb3-a547966ba278.png","url":"https://www.softwareadvice.com.au/software/265765/truchat","@type":"ListItem"},{"name":"Kipsu","position":22,"description":"Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard.\n\n\nKey features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feedback, accessibility requests and more.\n\n\nKipsu offers mobile applications for Android and iOS devices, which help professionals send messages and receive alerts about overdue responses or assigned conversations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dbb0588b-b971-445c-9382-8beeea488e22.png","url":"https://www.softwareadvice.com.au/software/187000/kipsu","@type":"ListItem"},{"name":"Square Messages","position":23,"description":"Through web, email, and text messaging Square Messages makes it easy for businesses to communicate with customers and colleagues. Square Messages is a communications platform designed to keep your customer communication in one place to rack conversations, and provide a receipt system to communicate with your customers. Square Messages is free and can integrate with other Square products such as Square Point of Sale (POS) and Square Marketing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/733ed7ca-a6db-4f1e-bfb0-f50f703b0b5e.png","url":"https://www.softwareadvice.com.au/software/389038/square-messages","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":24,"description":"USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc0ce3c-7603-4238-ab71-c6f22f9a6608.png","url":"https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"NestDesk","position":25,"description":"NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service into a profitable sales channel with NestDesk. \nIt centralizes customer messages from multiple channels, including Facebook Messenger, Live Chat, etc. into one inbox. Rather than switching tabs, merchants can keep track of all conversations and view customer profiles shown next to each conversation. Especially, NestDesk enables support agents to create or edit orders on behalf of customers just from the chat dashboard. It shortens the customer buying process and makes them happier.\nWhat's more, NestDesk empowers customers by offering self-service widgets. The 24/7 help desk provides well-organized and customizable topics, whereas the pre-made chatbot allows them to resolve repetitive queries immediately. Customers will be informed of their order status right away by filling in the order tracking form that is integrated into the chat widget.\nAlso, managing conversations has never been so simple with NestDesk. Your team members can use private notes to summarize long conversations and pass information within the team better. NestDesk lets agents create pre-defined responses for queries to communicate quickly with customers. Administrators are also able to access the insightful report of conversations metrics, converted conversation, sales per agent etc.\nNestDesk is easy to use and totally free. You can view app documentation and video tutorials or reach out to the app support team via live chat or email if you have any questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd11dc66-4cb9-440c-8c8d-aeb0171bb6d8.png","url":"https://www.softwareadvice.com.au/software/360591/nestdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=11#itemlist","numberOfItems":25}
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