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description: Page 12 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 12 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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Next: [Next page](https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=13)

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## Products

1. [Gnatta](https://www.softwareadvice.com.au/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster...
2. [ViaSay](https://www.softwareadvice.com.au/software/228469/mindsay) — 5.0/5 (3 reviews) — ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automat...
3. [elastic](https://www.softwareadvice.com.au/software/389384/elastic) — 5.0/5 (3 reviews) — Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to depl...
4. [Watchers](https://www.softwareadvice.com.au/software/520995/Watchers) — 5.0/5 (3 reviews) — Watchers is a cloud-based live chat platform that helps businesses add public and private chats on websites or apps, ...
5. [TEAMSource](https://www.softwareadvice.com.au/software/450744/TEAMSource) — 5.0/5 (3 reviews) — TEAMSource: Empower Your Business with AI-Powered Expertise Ideal Users TEAMSource is perfect for business owners, ma...
6. [PolyAI](https://www.softwareadvice.com.au/software/482855/PolyAI) — 5.0/5 (3 reviews) — PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is buil...
7. [Intaker](https://www.softwareadvice.com.au/software/508139/Intaker) — 4.7/5 (3 reviews) — Intaker is an AI-enabled conversational platform designed to help law firms improve their marketing and client acquis...
8. [Hoory](https://www.softwareadvice.com.au/software/506001/Hoorycom) — 5.0/5 (3 reviews) — Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and m...
9. [BoltChatAI](https://www.softwareadvice.com.au/software/511330/Bolt-Chat) — 4.7/5 (3 reviews) — BoltChatAI provides a fully automated qualitative research tool. The system's advanced targeting allows firms to refi...
10. [Synthetix](https://www.softwareadvice.com.au/software/148378/synthetix-faqtagent) — 4.0/5 (2 reviews) — faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. S...
11. [Generative Studio X](https://www.softwareadvice.com.au/software/144568/onereach) — 4.0/5 (2 reviews) — Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top an...
12. [Talkative](https://www.softwareadvice.com.au/software/99035/talkative) — 5.0/5 (2 reviews) — Talkative is a live chat solution that enables businesses and organizations worldwide to manage communication with cu...
13. [DeepConverse](https://www.softwareadvice.com.au/software/330974/deepconverse) — 4.5/5 (2 reviews) — DeepConverse helps businesses automate up to 80% of their support queries. DeepConverse offers a chatbot, conversatio...
14. [BotsDekho](https://www.softwareadvice.com.au/software/341420/botsdekho) — 4.0/5 (2 reviews) — BotsDekho is a chatbot development company that can give solutions to complex problems and at the same time execute t...
15. [Chative](https://www.softwareadvice.com.au/software/350930/chative) — 4.5/5 (2 reviews) — Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through soci...
16. [Botgate](https://www.softwareadvice.com.au/software/256483/botgate) — 5.0/5 (2 reviews) — Botgate AI is an AI-based conversational marketing platform that helps businesses to increase their sales. It offers ...
17. [Zendesk Sunshine](https://www.softwareadvice.com.au/software/340846/sunshine-conversations) — 3.0/5 (2 reviews) — Zendesk Sunshine allows you to create a modern digital space where your customers can interact with your employees an...
18. [Hybrid.Chat](https://www.softwareadvice.com.au/software/68794/hybrid-chat) — 5.0/5 (2 reviews) — Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates ...
19. [Membit](https://www.softwareadvice.com.au/software/367828/membit) — 4.5/5 (2 reviews) — For compliant, monitored employee WhatsApp. Membit Compliant Conversation Platform makes employee’s personal communic...
20. [Aimylogic](https://www.softwareadvice.com.au/software/269972/aimylogic) — 4.0/5 (2 reviews) — A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants tha...
21. [insmartbot](https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot) — 3.0/5 (2 reviews) — inConcert Conversational Bot: Chat \& Voicebot. Support your customers through AI on any communication channel Sca...
22. [Omnicus](https://www.softwareadvice.com.au/software/230152/omnicus) — 4.5/5 (2 reviews) — Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help des...
23. [Futr](https://www.softwareadvice.com.au/software/337519/live-chat) — 4.5/5 (2 reviews) — Live Chat allows businesses to collect feedback, tackle client complaints, and learn more about regular grievances. T...
24. [Pega Customer Service](https://www.softwareadvice.com.au/software/300039/pega-customer-service) — 4.0/5 (2 reviews) — Pega Customer Service tracks and analyzes the performance of customer service teams, making it easy to identify oppor...
25. [SAP Service Cloud](https://www.softwareadvice.com.au/software/184678/sap-service-cloud) — 4.5/5 (2 reviews) — SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

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-----

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There is also a visual, no-code bot builder to create flows and deploy bots easily. \n\nElastic provides pre-built, customizable solutions for different industries to accelerate adoption. Users can integrate Elastic with existing CRM, analytics and marketing tools using APIs for greater value. The platform supports multilingual bots to serve global audiences and advanced capabilities like video chat and ChatGPT integration help boost customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70d02adf-7bb8-4d1f-b7db-7a42eacee337.png","url":"https://www.softwareadvice.com.au/software/389384/elastic","@type":"ListItem"},{"name":"Watchers","position":4,"description":"Watchers is a cloud-based live chat platform that helps businesses add public and private chats on websites or apps, enabling users to engage with each other and the platform's content. The solution offers various features including text communication, editorial public rooms, advanced moderation tools, user-generated rooms for synchronized content viewing, voice communication and copy-betting/copy-trading capabilities. Additionally, Watchers also provides leaderboards, engagement widgets, and an AI chatbot. Additionally, the solution supports mobile apps, desktop and second-screen solutions, allowing users to watch content and interact seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1214d0fa-dda6-44e2-9855-d958844a2a55.jpeg","url":"https://www.softwareadvice.com.au/software/520995/Watchers","@type":"ListItem"},{"name":"TEAMSource","position":5,"description":"TEAMSource: Empower Your Business with AI-Powered Expertise\nIdeal Users\nTEAMSource is perfect for business owners, managers, and team leaders seeking to optimize their workforce with cutting-edge AI technology. Whether you're in finance, marketing, education, or cybersecurity, our platform caters to diverse industry needs.\n\nUnique Benefits\nElite Expertise: Gain access to top-tier professionals across various fields, driven by AI.\n24/7 Availability: Our AI-powered experts are available around the clock, ensuring you have support whenever you need it.\nSeamless Integration: Easily upload documents and receive insightful AI analysis to enhance decision-making.\nAdvanced Tools: Utilize state-of-the-art tools to streamline processes, eliminate manual tasks, and boost productivity.\nProduct Support\nOur dedicated support team is here to assist you with any questions or issues you may encounter. We offer personalized consultations to ensure you maximize the benefits of TEAMSource. Reach out to us via email, phone, or live chat for prompt and reliable assistance.\n\nLong Description\nTEAMSource revolutionizes how businesses approach workforce management. 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Join us today and transform your business with AI-driven innovation.\n\nWhy Choose TEAMSource?\n😎 Elite Expertise at Your Service\n⏱️ Round-the-Clock Availability\n📄 Seamless Document Upload & AI Insights\n🚀 Cutting-Edge Advanced Tools\n\nWhat Can You Achieve with TEAMSource?\n✅ Hire the Perfect Employees, Powered by AI\n✅ Receive Superhuman Training\n✅ Eliminate Tedious Manual Work\n✅ Build the Ultimate Workforce\n✅ Brainstorm with AI Experts\n✅ Collaborate on Complex Tasks\n\nFind AI Experts Across a Wide Range of Industries:\n✅ Financial\n✅ Sales\n✅ Marketing\n✅ Coaching\n✅ Education\n✅ Cyber Security\n✅ SEO\n✅ Management\n✅ Business\n✅ Web Development\n✅ Software Engineering\n...and more!\n\nUnlock your potential with TEAMSource and transform your business with AI-powered expertise. 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As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value.\n\nThe platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d35450f-d05d-46ce-814e-922c19b5581a.jpeg","url":"https://www.softwareadvice.com.au/software/482855/PolyAI","@type":"ListItem"},{"name":"Intaker","position":7,"description":"Intaker is an AI-enabled conversational platform designed to help law firms improve their marketing and client acquisition processes. It offers a range of automation tools to streamline various aspects of the client intake workflow.\n\nIntaker includes a website chat function with various pre-built chat scripts for different legal practice areas. This allows firms to personalize the chat experience for potential clients. Intaker features an interactive video component to make a positive first impression. Additionally, to enhance inbound call volume, the platform includes a live call connect and click-to-call widget that can turn website chat leads into phone calls.\n\nIntaker's workflow sequences and automation tools are intended to help law firms maximize revenue. The product's follow-up automation sends personalized email and text reminders to leads, encouraging them to take action. It automates internal workflows, such as reminding team members to attempt an intake call or request a document. Additionally, reporting features allow firms to monitor performance and optimize their automated processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd1d26da-3e46-42a7-8a11-17e525d9222b.png","url":"https://www.softwareadvice.com.au/software/508139/Intaker","@type":"ListItem"},{"name":"Hoory","position":8,"description":"Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and manage customer requests at scale. The platform serves a wide range of industries that require efficient customer support, such as e-commerce, software-as-a-service, and customer service-oriented businesses.\n\nThe platform offers several key features to enhance customer support operations. It provides an omni-channel inbox that centralizes user interactions across multiple channels, enabling businesses to reach more customers. Hoory also features automation capabilities, allowing users to define rules and execute automated tasks to improve workflow. Additionally, the platform includes a macro feature that enables users to build personalized action sequences and execute them with a single click.\n\nHoory's knowledge-based AI assistant can handle high-volume queries and ensure quick resolutions, leveraging AI-powered responses. The rule-based AI assistant is designed to guide users through personalized interactions by following a structured approach using dynamic flow charts. These AI-driven capabilities empower businesses to deliver efficient and personalized customer support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1376a2ef-b1b2-4486-9e33-bc62e30c874f.png","url":"https://www.softwareadvice.com.au/software/506001/Hoorycom","@type":"ListItem"},{"name":"BoltChatAI","position":9,"description":"BoltChatAI provides a fully automated qualitative research tool. The system's advanced targeting allows firms to refine audience selection, whilst stimulus upload features empower the testing of advertising concepts. Post-interview, the AI moderator not only collates the data but also synthesizes it into an actionable report. This includes summarized findings and specific consumer sentiments that address the research objectives. Through this technology, businesses can swiftly identify market validations, explore growth spaces, and enhance quantitative data with qualitative depth, ultimately supporting more informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/049b505d-342a-4697-aabc-d8c7b70bf5df.jpeg","url":"https://www.softwareadvice.com.au/software/511330/Bolt-Chat","@type":"ListItem"},{"name":"Synthetix","position":10,"description":"faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answer questions themselves.\n\n\nfaqtAgent’s FAQ search works by using natural language processing (NLP) for quality matches to customer queries. Its learning algorithms automatically reorganize its structure of knowledge base after each customer interaction to present relevant results.\n\n\nThe solution can be integrated with the vendor's live chat customer service solution, which enables escalation to live Web chat with call center agents without major interface change. The online editing feature enables security measures, such as editorial permissions, approval processes and granular logging.\n\n\nfaqtAgent also has a built-in management analytics to access reports on the usage of an organization’s FAQ knowledge base by date ranges and automatic summary email on daily, weekly and monthly basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bead42ae-1576-4006-aa6b-5cc2cd914022.png","url":"https://www.softwareadvice.com.au/software/148378/synthetix-faqtagent","@type":"ListItem"},{"name":"Generative Studio X","position":11,"description":"Generative Studio X from OneReach.ai is the only conversational AI platform to be named a leader by all of the top analyst groups—including Gartner, Forrester, and IDC. GSX powers over 1 billion conversations per year and is trusted by leading brands like Deloitte, athenahealth, Pepsico, and McGraw Hill. Our CEO and co-founder Robb Wilson also wrote the first bestselling book about conversational AI for business, Age of Invisible Machines (Wiley) and hosts the Invisible Machines podcast.\n\nOneReach.ai was founded more than a decade ago as a research and development project focused on the idea that conversational AI would change every job at every organization. Our team identified the key requirements for hyperautomation and created a platform specifically to support these unique needs. Using GSX global organizations are creating digital workforces composed of AI agents, or Intelligent Digital Workers (IDWs), that standardize communications and orchestrate existing software to automate real work. OneReach.ai offers new tools and architecture for a new era in software development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/820eaf05-860a-4062-a255-4a5c0ff63089.png","url":"https://www.softwareadvice.com.au/software/144568/onereach","@type":"ListItem"},{"name":"Talkative","position":12,"description":"Talkative is a live chat solution that enables businesses and organizations worldwide to manage communication with customers by embedding audio/video calling, chat and cobrowsing capabilities into business websites. Agents can utilize the platform to handle multiple chats, instantly translate messages into over 100 languages in real time and more as the customer browses through the website.\n\n\nTalkative allows businesses to interact with customers and move conversations from chats to audio to video calls during a session as per requirements. It lets professionals guide customers through customer-facing websites using the cobrowsing functionality and customize user interface as per brand image to improve customer engagement. Additionally, it helps supervisors gain visibility into agent activities or queues, call/chat logs and other workflows on a centralized dashboard.\n\n\nTalkative integrates with various third-party systems including Mitel and Salesforce Service Cloud, allowing businesses to streamline customer relationship and contact centre processes. It is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.\n\n\nTalkative offers a fully homeworking solution. The browser-based console allows supervisors and agents to work remotely, without the need for desktop apps or downloads. With lightweight deployment and regional AWS data centres, Talkative is fast and easy to set up within a matter of days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c61dca1-c635-4b5a-882d-eb6271cae500.png","url":"https://www.softwareadvice.com.au/software/99035/talkative","@type":"ListItem"},{"name":"DeepConverse","position":13,"description":"DeepConverse helps businesses automate up to 80% of their support queries.\n\nDeepConverse offers a chatbot, conversational search and interactive guides to provide pleasing support experiences to your users. \n\nBacked with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, self-support for troubleshooting and more and deliver seamless customer support.\n\nDeepConverse AI gets trained in less than 30 minutes, enabling you to scale your percentage deflection month-over-month without having to increase your support efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7535d647-41fb-4f78-af02-da73356165d8.png","url":"https://www.softwareadvice.com.au/software/330974/deepconverse","@type":"ListItem"},{"name":"BotsDekho","position":14,"description":"BotsDekho is a chatbot development company that can give solutions to complex problems and at the same time execute the search request through automated chatbot services. BotsDekho's forte lies with creating a conversational system that automates communication for human-centric experiences. BotsDekho's dedicated chatbot development team can deploy chatbots all across multiple verticals and diversified channels like WhatsApp, website, applications, Facebook, Messenger, and many others.\n\nWith chatbots, BotsDekho makes businesses reach a vast audience without any additional hassle and let users answer multiple questions at the same time. Yes, you can stay connected with your customers 24x7, 365 days a year. \n\nBotsdekho's team works hard in improving your lead generation process through engaging customers with personalized messages, guiding them to make quick decisions. Botsdekho is on a mission to help startups and enterprises market their product widely and differently through chatbots development services by presenting customer insights and analyzing their purchasing pattern.\n\nTogether with all their full fledged chatbots development solutions, BotsDekho drives more and more real-time customer interactions helping buyers to move through the sales funnel. Their chatbots are equally imperative from a business perspective and customer point of view holding a problem-solving purpose with additive benefits for the market as well. Interact with customers intelligently and automate human touch in all discussions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/166f4a21-4ff5-47a8-9bac-635c4594aeb5.png","url":"https://www.softwareadvice.com.au/software/341420/botsdekho","@type":"ListItem"},{"name":"Chative","position":15,"description":"Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation.\n\nWhat does Chative.IO do for you?\n\n1. Unify all conversations, customers, orders, and product catalogues to accelerate growth through happier customers.\n2. Access complete customer context, order history, and activity details, empowering tailored support for loyalty and repeat purchases.\n3. Enable direct sales via everyday messaging apps, converting visitors into potential customers.\n4. Ensure timely, personalized customer service and increase productivity thanks to AI and automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731c1b00-fafb-49c3-a67d-d9c954932939.jpeg","url":"https://www.softwareadvice.com.au/software/350930/chative","@type":"ListItem"},{"name":"Botgate","position":16,"description":"Botgate AI is an AI-based conversational marketing platform that helps businesses to increase their sales. It offers a hybrid model that combines humans with bots, which helps to qualify leads faster and shorten their sales cycle. Botgate AI is GDPR and CCPA compliant so that businesses can continue to make use of automated messaging in the European Union.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a85649cb-a9fc-4c75-8db5-a5314b7fedb0.png","url":"https://www.softwareadvice.com.au/software/256483/botgate","@type":"ListItem"},{"name":"Zendesk Sunshine","position":17,"description":"Zendesk Sunshine allows you to create a modern digital space where your customers can interact with your employees and learn more about your products and services. Part of the Zendesk for service suite, Sunshine enables teams to have real-time conversations with customers across any channel, in any language, about any issue that could impact their experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3358ba72-f27a-43c8-a461-76ef446e8fb6.png","url":"https://www.softwareadvice.com.au/software/340846/sunshine-conversations","@type":"ListItem"},{"name":"Hybrid.Chat","position":18,"description":"Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates for chatbots with a range of purposes, such as lead capture, hotel booking and appointment booking.\n\n\nThe chatbots can be created using pre-built templates which can then be connected to a variety of messengers. Hybrid.Chat supports integrations with services such as Slack, MatterMost, HipChat, Telegram, WhatsApp and WeChat.\n\n\nHybrid.Chat automates conversations by routing chats to suitable departments. The solution offers multiple in-chat widgets, and users can monitor chat logs and automate answers for frequently asked questions. Chatbots with pre-built natural language processing can assist in routing questions to appropriate staff members. Additionally, Hybrid.Chat lets users create common channels through which anyone on the team can take up the chat with customers.\n\n\nHybrid.Chat offers services on a monthly subscription basis and support is provided via live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b677703-619a-4ecf-bf72-7e80dbc86c3f.png","url":"https://www.softwareadvice.com.au/software/68794/hybrid-chat","@type":"ListItem"},{"name":"Membit","position":19,"description":"For compliant, monitored employee WhatsApp.\n\nMembit Compliant Conversation Platform makes employee’s personal communication channels like WhatsApps compliant and efficient. \n\nCustomers expect personal and immediate service but businesses require stricter regulatory oversight. This tension causes bottlenecks and creates compliance risks. \nOrganizations can’t afford to ignore speed or compliance: They need a technological bridge to harness the power of digital  channels, with organizational oversight. One that is flexible to the ever-expanding customer needs while providing full visibility to regulators and the organization. \n\nMembit’s Compliant Conversation Platform ensures customer conversations are compliant and efficient. It automatically captures, integrates and empowers customer-conversations from employee's personal WhatsApps and chats. Customer conversations are synced to corporate CRMs and employees save time with capabilities like request routing, automation and tagging. \n\nIt provides a flexible way to leverage employees personal messaging and provide the compliance, visibility and efficiencies organizations demand. The platform is: \nEasy -Customers and employees keep using their same WhatsApp \nVisible - All customer conversations synced to your CRM \nFaster - Automatic workflows and routing speedup sales and service \n\nCustomer-facing teams in banking, insurance, automotive and telco rely on Membit for \n-100% compliance,\n-saving admin work by 80% and \n-delivering 100% corporate visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7b507ef-7019-4cba-ac18-43f5bfc00d1f.png","url":"https://www.softwareadvice.com.au/software/367828/membit","@type":"ListItem"},{"name":"Aimylogic","position":20,"description":"A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants that understand intents. Over 60,000 customers use Aimylogic. Build 4 types of AI bots with Aimylogic including chatbots,\nskills and actions for voice assistants, smart IVR, and outbound call bots","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ff120cf-1526-449a-9a05-12d6a383946d.png","url":"https://www.softwareadvice.com.au/software/269972/aimylogic","@type":"ListItem"},{"name":"insmartbot","position":21,"description":"inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel \n\n\nScale your customer service during peak times with inConcert Conversational Bot. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query.\n\nIn addition, our bot is easy to integrate with CRM systems or backoffice applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utilities industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient.\n\nUpselling and cross-selling\nOffer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when an empty cart is detected.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8ff6aa5-4b14-4320-8480-768ae196f804.png","url":"https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot","@type":"ListItem"},{"name":"Omnicus","position":22,"description":"Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99d2a12c-23e5-4380-8c30-e424f3c2e509.png","url":"https://www.softwareadvice.com.au/software/230152/omnicus","@type":"ListItem"},{"name":"Futr","position":23,"description":"Live Chat allows businesses to collect feedback, tackle client complaints, and learn more about regular grievances. The software offers government-grade security architecture with end-to-end data encryption during transit and at rest. The conversational forms function allows customers to complete forms on any channel, enabling organizations to augment their completion rates and data quality. Organizations can also validate data in real-time and provide contextual help within the conversation.\n\nThe software lets enterprises deploy chatbots that interact with clients using natural language and create a more engaging customer experience. Live Chat AI chatbots learn from previous conversations and adapt to new questions to provide human-like responses. Companies can create their surveys from scratch or choose from the available templates, such as Net Promoter Score (NPS), diversity, environment, volunteer feedback, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7055bc8-7702-4ff5-8c1d-8398616e01b5.jpeg","url":"https://www.softwareadvice.com.au/software/337519/live-chat","@type":"ListItem"},{"name":"Pega Customer Service","position":24,"description":"Pega Customer Service tracks and analyzes the performance of customer service teams, making it easy to identify opportunities for improvement. The platform allows users to automate various processes like service ticket creation and status resolution. \n\nPega Customer Service provides users with a comprehensive view of customer service operations, including the ability to monitor performance metrics and identify issues across multiple channels. It features an analytics engine that enables organizations to gain insights into customer experience analytics via a unified portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f49b2a6a-773e-4e81-87ae-3b5bc4ac1e9d.png","url":"https://www.softwareadvice.com.au/software/300039/pega-customer-service","@type":"ListItem"},{"name":"SAP Service Cloud","position":25,"description":"SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.softwareadvice.com.au/software/184678/sap-service-cloud","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=12#itemlist","numberOfItems":25}
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