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description: Page 15 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 15 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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Next: [Next page](https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=16)

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## Products

1. [Zowie](https://www.softwareadvice.com.au/software/351746/zowie) (0 reviews) — Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox an...
2. [SmartInbox](https://www.softwareadvice.com.au/software/337224/smartinbox) (0 reviews) — SmartInbox is an online conversation app for e-commerce businesses. It is designed to streamline customer communicati...
3. [Luma Virtual Agent](https://www.softwareadvice.com.au/software/348765/luma-virtual-agent) (0 reviews) — Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inboun...
4. [Ubots](https://www.softwareadvice.com.au/software/343845/ubots) (0 reviews) — Ubots is an online platform designed to help businesses centralize multiple customer service channels and automate co...
5. [Decode](https://www.softwareadvice.com.au/software/369096/decode) (0 reviews) — Decode 2.0 is Entropik’s unified research platform designed for teams who want to go beyond surface-level feedback an...
6. [CommBox](https://www.softwareadvice.com.au/software/183703/commbox) (0 reviews) — CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between custome...
7. [Smart Integrity Platform](https://www.softwareadvice.com.au/software/371622/smart-integrity-platform) (0 reviews) — The Smart Integrity Platform by DISS-CO is a blockchain-based, secure and easy-to-implement software that meets the r...
8. [HGS Agent X](https://www.softwareadvice.com.au/software/361203/hgs-agent-x) (0 reviews) — Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact ce...
9. [OmniOmni](https://www.softwareadvice.com.au/software/376839/omniomni) (0 reviews) — OmniOmni is a service for customer support in WhatsApp Business API, Telegram, Facebook Messenger, Instagram, Viber a...
10. [Sirius](https://www.softwareadvice.com.au/software/369935/sirius) (0 reviews) — We believe that customer service should be available 24/7, which is why we offer our AI-powered virtual assistants an...
11. [Mobile Service Cloud](https://www.softwareadvice.com.au/software/260391/mobile-service-cloud) (0 reviews) — Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps custo...
12. [Pexip Secure collaboration](https://www.softwareadvice.com.au/software/396881/pexip-secure-collaboration) (0 reviews) — Pexip secure collaboration is a cloud-based and on-premise tool that is a private, secure, and easy-to-use video, aud...
13. [Proto AICX Chat](https://www.softwareadvice.com.au/software/410693/proto-aicx) (0 reviews) — Proto AICX enables businesses to automate customer support across multiple channels and languages. Proto makes it eas...
14. [CINNOX](https://www.softwareadvice.com.au/software/205177/maaiiconnect) (0 reviews) — CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel e...
15. [Nexa Virtual Receptionist](https://www.softwareadvice.com.au/software/387420/virtual-receptionist) (0 reviews) — Nexa's Call Answering services are here to help your business better handle its inbound calls and take the pressure o...
16. [Ivy](https://www.softwareadvice.com.au/software/350243/ivy) (0 reviews) — Ivy.ai's conversational AI capabilities are powered by a combination of advanced NLP algorithms and deep learning mod...
17. [Crescochat](https://www.softwareadvice.com.au/software/400373/crescochat) (0 reviews) — CrescoChat is an all-in-one live chat solution that provides chat software and industry-trained agents to monitor you...
18. [YOKOT.AI](https://www.softwareadvice.com.au/software/430962/yokot-ai) (0 reviews) — YOKOT.AI is a cutting-edge AI solution designed to empower small and medium-sized enterprises with its user-friendly ...
19. [chatarmin.com](https://www.softwareadvice.com.au/software/428009/armin) (0 reviews) — Chatarmin is a WhatsApp marketing tool designed to help businesses across various industries, including eCommerce, re...
20. [DashCX](https://www.softwareadvice.com.au/software/389624/whatcx-free) (0 reviews) — DashCX is a cloud-based sales chat and automation software designed to streamline the performance of sales teams. The...
21. [etrack1](https://www.softwareadvice.com.au/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
22. [AskHandle](https://www.softwareadvice.com.au/software/385161/handle) (0 reviews) — AskHandle is a cutting-edge AI support system that uses advanced AI and natural language processing (NLP) to provide ...
23. [Charla](https://www.softwareadvice.com.au/software/440976/charla) (0 reviews) — Charla is a versatile live chat solution that helps businesses enhance customer engagement and deliver exceptional su...
24. [VoiceOwl](https://www.softwareadvice.com.au/software/380427/genietalk) (0 reviews) — Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart co...
25. [BOTNATION AI](https://www.softwareadvice.com.au/software/339028/botnation-ai) (0 reviews) — BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled ch...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
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-----

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With a low-code to no-code environment and integration with the leading service management solutions and communication channels, there is no long wait to get started.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c79f56-2be2-41b8-81f1-784d450b6f22.png","url":"https://www.softwareadvice.com.au/software/348765/luma-virtual-agent","@type":"ListItem"},{"name":"Ubots","position":4,"description":"Ubots is an online platform designed to help businesses centralize multiple customer service channels and automate corporate communication. It offers various modules including - \n\n- Ubots Desk - Created to centralize the management of all interactions carried out in any service channel that your company uses to be in touch with customers.\n\n- Ubots Chatbot Builder - In this module you have full autonomy to create intelligent bots, or if you prefer, you can count on our team of experts to create your chatbot.\n\n- Ubots Analytics - A real-time dashboard that facilitates the visualization and analysis of customer service and your team's performance.\n\n- Call to Message - With this module, it is possible to divert call flows directly to digital channels, freeing up service queues and making your customers more satisfied.\n\n- Ubots Tickets - With this feature it is possible to create and manage your company's service tickets in a centralized and multichannel way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/923643c1-a94c-4dc0-a8e1-fe9552be5aa4.png","url":"https://www.softwareadvice.com.au/software/343845/ubots","@type":"ListItem"},{"name":"Decode","position":5,"description":"Decode 2.0 is Entropik’s unified research platform designed for teams who want to go beyond surface-level feedback and truly understand their customers. Ideal for product managers, UX researchers, marketers, and insight teams, Decode combines four powerful products in one:\n\n1. Insights Hub – Centralise all your research data, trends, and findings for easy access and analysis.\n\n2. User Research – Run moderated and unmoderated studies to test and refine user experiences.\n\n3. Consumer Insights – Understand purchase drivers, sentiment, and preferences at scale.\n\n4. AI Creative Insights – Test ad creatives with predictive and Emotion AI to identify what resonates most.\n\nBy leveraging facial coding, voice sentiment analysis, eye tracking, and attention measurement, Decode captures authentic emotional and behavioural responses that traditional surveys often miss. \n\nThe platform supports everything from concept testing to live website optimisation, delivering real-time AI analysis, collaboration tools, and 24/7 assistance.\n\nWho it’s for:\n\nDecode 2.0 is built for growing brands and global enterprises alike, anyone who needs faster, deeper insights to guide product, creative, and marketing decisions.\n\nIntended Users:\n\nUser Experience Designers, \nUX Researchers, \nConsultants, \nResearch Analysts, \nMarketers, \nProduct Owners, \nConsumer Insights Executives, and \nCustomer Experience Managers.\n\nSupport:\n\nEntropik offers onboarding assistance, dedicated customer success managers, live chat, email support, and a knowledge base to help your team maximise the benefits of Decode.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8df8b5ff-0671-4539-8daa-129004e47590.png","url":"https://www.softwareadvice.com.au/software/369096/decode","@type":"ListItem"},{"name":"CommBox","position":6,"description":"CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue management, a self-service portal, support ticketing, surveys/feedback and social media integration. \n\n\nTeams using CommBox can assign customer inquiries to relevant agents via Smart Inbox, enabling customer engagement across multiple communication channels. It allows users to allocate conversations to agents based on various factors such as service-level agreement (SLA), channel synchronization, agent skills and more. Additionally, it comes with an internal messenger, which allows company experts to collaborate with agents and manage responses for streamlining workflows.\n\n\nCommBox helps create knowledge bases based on responses to customer inquiries across various communication channels, which can be stored in a unified database for future reference. The product extends support via documentation, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30c011df-892f-45a4-a6cb-3df3f7fbb354.png","url":"https://www.softwareadvice.com.au/software/183703/commbox","@type":"ListItem"},{"name":"Smart Integrity Platform","position":7,"description":"The Smart Integrity Platform by DISS-CO is a blockchain-based, secure and easy-to-implement software that meets the requirements of the EU Whistleblowing Directive and whistleblower protection laws in Europe. The platform is customizable and can be used as a complaint management system to meet supply chain act requirements or for patient complaints in healthcare. 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With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.\n\nHGS Agent X Solves Critical Contact Center Challenges by:\n1. Improving agent productivity\n- Ramping up response time and reduce multiple screens with unified tool\n- Reducing agent training and onboarding time\n- Fostering collaboration and knowledge sharing among agents\n\n2. Enhancing customer experience\n- Responding to customer queries quickly with updated knowledge base\n- Providing customers with AI-driven value-add information\n\n3. Leveraging deeper insights\n- Seamlessly accessing full visibility of operational metrics and insights\n- Understanding customer sentiment in real time\n\nHGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:\n\nAgent Level -\n1. Average handling time (AHT)\n2. Improvement in recruitment speed\n3. Reduction in learning curve\n4. Assisting in quickly finding the right answers\n\nCustomer Level -\n1. Net promoter score (NPS) and customer satisfaction (CSAT)\n2. Proactive anticipation of customer’s needs\n3. Effectiveness in providing correct solutions\n4. Delivering a seamless experience\n\nBusiness Level -\n1. Turn-around time (TAT)\n2. Re-allocation of agents\n3. Operating margins\n4. Positive brand sentiment\n\nResolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e467520-34cd-42ee-9604-7bb3f3c8f300.jpeg","url":"https://www.softwareadvice.com.au/software/361203/hgs-agent-x","@type":"ListItem"},{"name":"OmniOmni","position":9,"description":"OmniOmni is a service for customer support in WhatsApp Business API, Telegram, Facebook Messenger, Instagram, Viber and other popular messengers, as well as in social networks. We will help you to increase the processing rate of your requests. Keep customer cards with their statuses labeled, creating a chain of messages for the auto funnel. Set up a chatbot with menus and response templates. Provide aggregated statistics where you can track all metrics for messages sent, requests and operators. We're available 24/7 and always ready to help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe088271-cd16-4862-960a-f313ce17f17f.jpeg","url":"https://www.softwareadvice.com.au/software/376839/omniomni","@type":"ListItem"},{"name":"Sirius","position":10,"description":"We believe that customer service should be available 24/7, which is why we offer our AI-powered virtual assistants and chatbot services. Our AI-powered chatbots are able to provide engaging and professional conversations to your customers, along with sentiment detection, ensuring that we are able to provide the best possible customer support. Quick deployment of our services means that you can be up and running in no time, ensuring that your customers always have a positive experience while interacting with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ae417a1-60ac-4af7-9eba-45c8d15168fb.jpeg","url":"https://www.softwareadvice.com.au/software/369935/sirius","@type":"ListItem"},{"name":"Mobile Service Cloud","position":11,"description":"Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps customer service teams to work together via one Agent Inbox. In this inbox, you receive messages from all channels. Engage with your customer through conversations and provide excellent customer service to attain higher customer satisfaction. Use data insights and customer profiles to enrich your conversations and personalize the customer journey to engage with your customers. It is easy to implement with your own CRM, CPD or other important data sources that you use. \n\nFor your customers, Mobile Service Clouds makes it easy to get in touch with you. Frictionless, fast, personal service - via any channel. \n\nProvide 24/7 service everywhere and answer questions fast without losing quality or personal touch. It is also possible to hand over the chatbot conversation to a human agent on live chat. With the Scripted Chatbot integrated into Mobile Service Cloud you will create a personal experience that is efficient for you and valuable for your customer. The drag-and-drop interface is user-friendly, which means you do not need any coding skills to start building your chatbot.\n\nMobile Service Cloud helps your customer service team to get the most out of customer contact with personalized customer journeys. Your customer data will be directly next to your conversation. These insights help you deliver the right answers, and frictionless customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/577c640c-1dff-4fbf-bf9e-3c9b2cce9a66.png","url":"https://www.softwareadvice.com.au/software/260391/mobile-service-cloud","@type":"ListItem"},{"name":"Pexip Secure collaboration","position":12,"description":"Pexip secure collaboration is a cloud-based and on-premise tool that is a private, secure, and easy-to-use video, audio, and web conferencing solution that allows you to communicate with anyone over the Internet. With native interoperability with the wider Matrix network and certified by the strictest security standards, Pexip is a solution that provides real-time secure collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1108cd4-240e-4ce5-8b83-81ef0683e396.jpeg","url":"https://www.softwareadvice.com.au/software/396881/pexip-secure-collaboration","@type":"ListItem"},{"name":"Proto AICX Chat","position":13,"description":"Proto AICX enables businesses to automate customer support across multiple channels and languages. Proto makes it easy to get started with CX automation with a simple five-step onboarding process, tutorial videos, and support from our AICX team. Assist your support agents with chatbots that provide multilingual answers to repetitive queries, with leading accuracy for local and mixed languages such as Tagalog, Kinyarwanda, and Twi. Automate chats across multiple channels including Africa's Talking, WhatsApp, LINE and more, and manage them in one place. \n\nLet customers offer instant feedback with surveys conducted directly in the chat window, and automate chat handover to live agents with permissions that match agent availability and your organisational structure. Respondents can include external organisations for consumer protection resolution, or internal departments for more coordinated support. Connect the Proto platform to external databases for compliance with data privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ca05211-4fbb-4129-997a-f52149a6b60d.jpeg","url":"https://www.softwareadvice.com.au/software/410693/proto-aicx","@type":"ListItem"},{"name":"CINNOX","position":14,"description":"CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. CINNOX helps businesses to connect, orchestrate, and securely evaluate all of their customers’ conversational interactions to deliver seamless humanized customer engagement that delights and exceeds expectations.\n\nIn the post-pandemic world, customer experience is the battleground and businesses need a partner not just to help them navigate the new normal, but to lead the way. So we built CINNOX – by putting the “INNO” in “CX” to help our partners compete and stay on top.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1945f696-4bbb-483d-9a57-9e0e015440a2.png","url":"https://www.softwareadvice.com.au/software/205177/maaiiconnect","@type":"ListItem"},{"name":"Nexa Virtual Receptionist","position":15,"description":"Nexa's Call Answering services are here to help your business better handle its inbound calls and take the pressure off your staff so you can focus on growing your business.\n\nOur various packages provide answering services for every size business. From Nexa 100 to Nexa 500 and more, we have services to meet your every need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/821f398b-88c1-4964-a1cc-e31209585b3c.png","url":"https://www.softwareadvice.com.au/software/387420/virtual-receptionist","@type":"ListItem"},{"name":"Ivy","position":16,"description":"Ivy.ai's conversational AI capabilities are powered by a combination of advanced NLP algorithms and deep learning models. These technologies allow Ivy.ai to understand and interpret the meaning behind user inquiries and to generate intelligent responses in natural, conversational language.\n\nFor example, Ivy.ai can track user engagement with chatbots and voice assistants, allowing businesses to identify areas for improvement and optimize conversational flows accordingly. Additionally, Ivy.ai's A/B testing tools allow businesses to test different conversational flows and identify the ones that drive the best results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58a17105-2ddb-4353-8e87-520d776056b4.jpeg","url":"https://www.softwareadvice.com.au/software/350243/ivy","@type":"ListItem"},{"name":"Crescochat","position":17,"description":"CrescoChat is an all-in-one live chat solution that provides chat software and industry-trained agents to monitor your website. When a visitor lands on your website, it engages with them and converts them into qualified leads. With a variety of features, including live phone transfer, appointment scheduling, Facebook and Instagram chat, SMS chat, Google Business Messages and more, CrescoChat is designed to maximize lead generation via chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fcfd1f2b-8cd5-4508-ac77-88028a3364a4.png","url":"https://www.softwareadvice.com.au/software/400373/crescochat","@type":"ListItem"},{"name":"YOKOT.AI","position":18,"description":"YOKOT.AI is a cutting-edge AI solution designed to empower small and medium-sized enterprises with its user-friendly interface and unique benefits. It simplifies your daily work processes and enhances efficiency when it comes to corporate knowledge insights.\n\nWith YOKOT.AI you can effortlessly boost workplace productivity, automate routine tasks, and effectively manage your organisational knowledge. Seamless integration with your existing data sources ensures the utmost privacy and security of sensitive information.\n\nOne of the standout features of YOKOT.AI is its ability to provide valuable insights derived from your data. By easily uploading documents or linking URLs, you can gain meaningful information from the data relevant to your specific use case. This enables informed decision-making and boosts workplace productivity.\n\nYOKOT.AI surpasses traditional AI chatbot experiences by offering a comprehensive range of actions and workflows that can be automated. This eliminates repetitive tasks, freeing up valuable time for strategic initiatives.\n\nRest assured, YOKOT.AI is designed with data security in mind. At the same time providing ready to use and  hassle-free solution, which can be delivered to you within 24 hours.\n\nExperience the convenience and efficiency of YOKOT.AI and unlock your corporate knowledge today! Simplify work processes, gain valuable insights, and take full control of your business operations with ease.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfc0c40d-ce2e-46c4-bcdf-42b700d7c17e.png","url":"https://www.softwareadvice.com.au/software/430962/yokot-ai","@type":"ListItem"},{"name":"chatarmin.com","position":19,"description":"Chatarmin is a WhatsApp marketing tool designed to help businesses across various industries, including eCommerce, retail, finance, and more connect with customers, boost engagement, and increase sales through real-time conversations.\n\nOne of the standout features of chatarmin.com is its seamless integration with the WhatsApp platform. With chatarmin.com, users can send out WhatsApp newsletters, build chatbot automation, and support customers in real time. chatarmin.com allows users to provide instant checkout links and direct calls-to-action to drive conversions.\n\nchatarmin also offers the ability to validate products before launching, collect valuable feedback via WhatsApp, and gain insights on business performance. With chatarmin.com, businesses can directly engage with audiences, ask for opinions, and ensure a successful product launch.\n\nchatarmin.com helps organizations develop automated strategies, launch extensive promotional campaigns, and devise integration solutions that heighten the eCommerce brand's presence and connection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a78b6bcf-8edb-4c14-892a-389efed82d95.png","url":"https://www.softwareadvice.com.au/software/428009/armin","@type":"ListItem"},{"name":"DashCX","position":20,"description":"DashCX is a cloud-based sales chat and automation software designed to streamline the performance of sales teams. The platform allows businesses to manage B2B sales operations over WhatsApp through custom forms, multi-agent support, CTA buttons and more.\n\nDashCX allows users to create chatbots that automatically answer customer questions, share content, and send notifications related to orders, payments, and shipping. Users can also customize conversation flows, map user journeys and create custom bots for specific needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7447a0c-49dc-4cff-b5cd-02eeafce70bd.png","url":"https://www.softwareadvice.com.au/software/389624/whatcx-free","@type":"ListItem"},{"name":"etrack1","position":21,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.com.au/software/439232/etrack1","@type":"ListItem"},{"name":"AskHandle","position":22,"description":"AskHandle is a cutting-edge AI support system that uses advanced AI and natural language processing (NLP) to provide a straightforward, code-free way for businesses to automate their customer support. This platform lets users easily create their own AI chatbots without needing to know how to code. Users can upload different types of documents—like text files, Word, Excel, PDFs, CSVs, Markdown files, and URLs—which the system then uses to refine the chatbots. These chatbots can quickly access a vast amount of data and start working in minutes.\n\nOnce active, AskHandle's chatbots provide instant information and resolve inquiries on their own, reducing the need for human customer service agents. The system supports over 90 languages, allowing users to interact in their preferred language on various platforms, including web messenger, WhatsApp, and internal support UX.\n\nAskHandle is ideal for businesses looking to expand their customer service without adding more staff, significantly reducing labor costs and common issues such as long wait times and service variability, thus offering a powerful solution for today's customer support challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d4737293-8b2c-4d17-a4c9-01628750bf12.png","url":"https://www.softwareadvice.com.au/software/385161/handle","@type":"ListItem"},{"name":"Charla","position":23,"description":"Charla is a versatile live chat solution that helps businesses enhance customer engagement and deliver exceptional support experiences. Charla offers instant connection with customers through live chat functionality, allowing companies to capture leads and provide real-time assistance. With an intuitive agent dashboard, agents can effectively manage chats, access customer profiles, and utilize pre-defined responses and knowledge bases for personalized support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c3adc7-5f16-4d8d-806c-1cdb6ff0ddd8.png","url":"https://www.softwareadvice.com.au/software/440976/charla","@type":"ListItem"},{"name":"VoiceOwl","position":24,"description":"Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support). \n\nOur AI Voice Assistants are backed by Gen-AI + Pre-trained LLM which lets it drive smart context-aware conversations with customers in diverse use cases. This includes bringing automation in contact verification and qualification for faster conversions, promising best-in-class ROI. \n\nWhile we do that, our tech stack ensures data security and compliance by leveraging an intelligent middleware layer. It safeguards your valuable customer data by keeping it confined within the system while the communication between our systems and the LLMs takes place.\n\n1. 1000x efficiency, 5X better revenue with 60% cost savings on operations.\n2. Real-time lifelike conversations made better with NLU.\n3. Sentiment + context-driven responses across channels.\n4. 100% secure and compliant with GDPR, HIPAA, and other data protection laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90c86b9c-e732-43e6-9477-5519d1c0b6a7.jpeg","url":"https://www.softwareadvice.com.au/software/380427/genietalk","@type":"ListItem"},{"name":"BOTNATION AI","position":25,"description":"BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled chatbots to improve customer service operations. It comes with an application programming interface (API), which enables professionals to integrate the solution with several third-party systems.\n\n\nKey features of BOTNATION AI include A/B testing, natural language processing (NLP), data import/export and push notifications. It allows businesses to create chatbots using in-built templates and add text, images or buttons to customize bots as per requirements. Additionally, it provides plugins for Wordpress, Wix, Prestashop, Shopify and other platforms.\n\n\nBOTNATION AI helps enterprises add, delete or search keywords for improving communication across chatbots and manage spelling errors using algorithms. The solution is available on monthly subscriptions and support is extended via FAQs, documentation, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/303829c0-8885-45cb-82f9-ce5e0d90b40b.png","url":"https://www.softwareadvice.com.au/software/339028/botnation-ai","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=15#itemlist","numberOfItems":25}
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