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description: Page 5 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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## Products

1. [Chaty](https://www.softwareadvice.com.au/software/383930/chaty) — 5.0/5 (41 reviews) — Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, T...
2. [Conversational Cloud](https://www.softwareadvice.com.au/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
3. [B2Chat](https://www.softwareadvice.com.au/software/341155/b2chat) — 4.8/5 (39 reviews) — B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to ...
4. [CRM Messaging](https://www.softwareadvice.com.au/software/363438/crm-messaging) — 4.6/5 (39 reviews) — CRM Messaging – Streamline Customer Conversations with AI-Powered Automation Customers today expect fast, seamless, a...
5. [NABD System](https://www.softwareadvice.com.au/software/142438/nabd) — 4.6/5 (38 reviews) — NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industr...
6. [Deskpro](https://www.softwareadvice.com.au/software/130528/deskpro) — 4.6/5 (38 reviews) — Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as infor...
7. [LiveAdmins](https://www.softwareadvice.com.au/software/72267/webgreeter) — 4.8/5 (37 reviews) — LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratin...
8. [ThriveDesk](https://www.softwareadvice.com.au/software/333563/thrivedesk) — 4.7/5 (37 reviews) — ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to strea...
9. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) — Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on b...
10. [yellow.ai](https://www.softwareadvice.com.au/software/102266/yellowmessenger) — 4.5/5 (37 reviews) — Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how e...
11. [Relatient](https://www.softwareadvice.com.au/software/74142/relatient) — 4.3/5 (36 reviews) — Relatient is a web-based solution designed to help healthcare centers and hospitals schedule appointments and streaml...
12. [User.com](https://www.softwareadvice.com.au/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
13. [Desku](https://www.softwareadvice.com.au/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
14. [ClearTouch Operator](https://www.softwareadvice.com.au/software/344033/cleartouch-operator) — 4.6/5 (36 reviews) — ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless an...
15. [UseResponse](https://www.softwareadvice.com.au/software/3685/useresponse) — 4.6/5 (36 reviews) — UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tool...
16. [Fleep](https://www.softwareadvice.com.au/software/135376/fleep) — 4.7/5 (34 reviews) — From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-shari...
17. [SMS API](https://www.softwareadvice.com.au/software/156970/cdyne) — 4.7/5 (34 reviews) — If you're looking for an easy way to begin sending text message campaigns, but you still want the custom integration ...
18. [WikiPro](https://www.softwareadvice.com.au/software/148069/wikipro) — 4.6/5 (33 reviews) — Wikipro is an all-in-one texting platform for small to midsize businesses in various industries. It enables businesse...
19. [Lark](https://www.softwareadvice.com.au/software/147634/lark) — 4.4/5 (33 reviews) — As a single interconnected platform, Lark facilitates collaboration and internal communication between teams using an...
20. [Acobot](https://www.softwareadvice.com.au/software/124165/acobot) — 4.9/5 (31 reviews) — Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retaile...
21. [Denser AI](https://www.softwareadvice.com.au/software/442914/denser-ai) — 5.0/5 (31 reviews) — Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on web...
22. [Sendbird](https://www.softwareadvice.com.au/software/76668/sendbird) — 4.2/5 (31 reviews) — Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI...
23. [elevio](https://www.softwareadvice.com.au/software/43908/elevio) — 4.6/5 (30 reviews) — Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base....
24. [Serviceform](https://www.softwareadvice.com.au/software/359342/serviceform) — 4.6/5 (30 reviews) — Serviceform is a website conversion and customer communication platform designed to help businesses turn website visi...
25. [Helpshift](https://www.softwareadvice.com.au/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

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-----

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Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60b0f0a9-7d7a-4895-a187-8b88c1efe2b1.jpeg","url":"https://www.softwareadvice.com.au/software/13840/liveengage","@type":"ListItem"},{"name":"B2Chat","position":3,"description":"B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to a variety of channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat. The platform enables organizations to respond to customers on a unified site and analyze details of interactions. \n\nB2Chat includes automatization bots, which lets companies reply to every single message instantly and measure client satisfaction. It allows users to analyze conversations in real-time and stats such as response time rates. Additionally, agents can use tags to label customer profiles and group themselves in teams called \"departments\". \n\nB2Chat simplifies sales and customer service via instant messaging. It is available for monthly subscriptions and offers support via email and an online support center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2dc33aad-3228-4e86-8928-3d6763184545.jpeg","url":"https://www.softwareadvice.com.au/software/341155/b2chat","@type":"ListItem"},{"name":"CRM Messaging","position":4,"description":"CRM Messaging – Streamline Customer Conversations with AI-Powered Automation\nCustomers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.\n\nCRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.\n\n🌟 Key Features & Benefits\n1. Multi-Channel Messaging – One Unified Platform\nStop switching between tools—CRM Messaging centralizes all customer interactions.\n✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages.\n✔ Email Campaigns – Automate newsletters and notifications.\n✔ Voice Calls – Connect instantly for sales and support.\n✔ Live Chat – Engage website visitors in real-time.\n\nWith a shared inbox for all conversations, your team stays organized and responsive.\n\n2. AI-Powered Automation – Save Time & Improve Engagement\nRepetitive tasks slow down businesses. CRM Messaging automates conversations so you can focus on growth.\n✔ Auto-replies for FAQs and lead inquiries.\n✔ Trigger messages based on customer actions.\n✔ Schedule bulk campaigns across SMS, WhatsApp, and email.\n✔ Drip campaigns to nurture leads and increase conversions.\n\nAutomation ensures faster responses and better engagement without extra effort.\n\n3. Team Collaboration with a Shared Inbox\nJuggling multiple customer inquiries? Our shared inbox keeps teams aligned.\n✔ Assign messages to the right team members.\n✔ Tag, prioritize, and track customer interactions.\n✔ Monitor response times and improve efficiency.\n✔ Use quick replies and saved templates for consistency.\n\nWith real-time visibility, your team provides better support and sales follow-ups.\n\n4. Advanced Reporting & Analytics\nOptimize messaging with data-driven insights.\n📊 Monitor message delivery, open rates, and engagement.\n📊 Track response times and agent performance.\n📊 Improve campaigns with customer behavior analysis.\n\nWith real-time analytics, you make informed decisions to enhance communication.\n\n5. Easy Integration with Your Business Tools\nCRM Messaging works with your existing tools, so workflows stay smooth.\n✔ Import customer contacts effortlessly.\n✔ Trigger messages based on CRM activities.\n✔ Sync interactions across platforms.\n\nNo more manual work—just seamless communication.\n\n6. Secure, Compliant & Scalable\n🔐 GDPR-compliant data handling.\n🔐 End-to-end encryption for customer privacy.\n🔐 Built to handle high-volume messaging.\n\nWith CRM Messaging, your data stays secure, compliant, and scalable as your business grows.\n\nWho is CRM Messaging For?\n✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution.\n✅ Sales & Marketing Teams looking to engage and convert leads faster.\n✅ Customer Support Teams handling high message volumes efficiently.\n✅ E-commerce & Service Businesses automating updates, offers, and reminders.\n\nIf you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you.\n\nWhy Software Advice Users Choose CRM Messaging\n✔ Easy to use – No complex setup, start instantly.\n✔ Feature-rich – From automation to analytics, all in one place.\n✔ Scalable – Grows with your business.\n✔ Affordable – Premium features at a budget-friendly price.\n✔ Reliable – Secure, compliant, and optimized for high-volume messaging.\n\n📈 How CRM Messaging Helps Your Business Grow\n✅ Eliminate scattered messaging tools – manage everything in one place.\n✅ Save time with automation – streamline conversations.\n✅ Improve customer experience – respond faster and engage better.\n✅ Gain insights – track and optimize campaigns.\n✅ Boost revenue – drive more sales through better communication.\n\n💡 Try CRM Messaging now and take your business communication to the next level!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29079f62-5d66-43a1-b246-270ace7fe23b.png","url":"https://www.softwareadvice.com.au/software/363438/crm-messaging","@type":"ListItem"},{"name":"NABD System","position":5,"description":"NABD is a cloud-based help desk solution that caters to businesses of all sizes. 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Support is offered through an online help desk and FAQ section, live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.softwareadvice.com.au/software/142438/nabd","@type":"ListItem"},{"name":"Deskpro","position":6,"description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.softwareadvice.com.au/software/130528/deskpro","@type":"ListItem"},{"name":"LiveAdmins","position":7,"description":"LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.\n\n\nTeams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.     \n\n\nLiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5cffb45-57ab-42db-94fd-99a45387f043.png","url":"https://www.softwareadvice.com.au/software/72267/webgreeter","@type":"ListItem"},{"name":"ThriveDesk","position":8,"description":"ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard.\n\nKey features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more. \n\nBusinesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.softwareadvice.com.au/software/333563/thrivedesk","@type":"ListItem"},{"name":"Quiq","position":9,"description":"Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.\n\n\nAgents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.\n\n\nQuiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a0810494-df67-459a-ab3b-d9e74e24002d.png","url":"https://www.softwareadvice.com.au/software/173542/quiq","@type":"ListItem"},{"name":"yellow.ai","position":10,"description":"Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.\n\nHeadquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.\n\nWhat sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction.\n\nFounded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities.\n\nOur generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service.\n\nOne of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs.\n\nAt Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations.\n\nIn summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2067b06-547b-4078-8965-4163e71cba34.png","url":"https://www.softwareadvice.com.au/software/102266/yellowmessenger","@type":"ListItem"},{"name":"Relatient","position":11,"description":"Relatient is a web-based solution designed to help healthcare centers and hospitals schedule appointments and streamline communication with patients via emails, text and voice messages. Key features include online registration, data capture, customizable branding, survey collection and targeted campaigns. \n\n\nThe HIPAA-compliant application enables staff members to book appointments, send notifications for missed visits and record patients’ acknowledgment/cancellation. Users can create custom reminders based on factors such as location, practitioner and appointment type for patients. The solution comes with a messenger feature, which lets doctors converse with patients as well as view upcoming appointments and unpaid balances. \n\n\nRelatient integrates with multiple third-party platforms such as AdvancedMD, AllMeds, AntWorks, Aprima, Athenahealth, Cerner, eClinicalWorks, Epic, Lytec, MacPractice, SOAPware and more. Pricing is available on request and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e47fb3c-690c-4fbf-bbb7-17b981f8816a.png","url":"https://www.softwareadvice.com.au/software/74142/relatient","@type":"ListItem"},{"name":"User.com","position":12,"description":"User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.\n\n\nSet up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.\n\n\nThe product is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.softwareadvice.com.au/software/99203/user-com","@type":"ListItem"},{"name":"Desku","position":13,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.com.au/software/371788/desku","@type":"ListItem"},{"name":"ClearTouch Operator","position":14,"description":"ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction.\n\nWith real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. \n\nThe platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption.\n\nWe serve diverse industries including BFSI, BPO & Call Centers, Healthcare, Retail & E-commerce, Telecom, Debt Collection, and Travel & Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94c29f8-3b1a-40da-a32f-9aa09cc07435.png","url":"https://www.softwareadvice.com.au/software/344033/cleartouch-operator","@type":"ListItem"},{"name":"UseResponse","position":15,"description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.softwareadvice.com.au/software/3685/useresponse","@type":"ListItem"},{"name":"Fleep","position":16,"description":"From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools. With Fleep, teams can stay connected and discuss ideas on any specific topic, project, or plan, while creating tasks in conversations. Features include 1:1 or group messaging, message and file history, file-sharing, screen-sharing, virtual pinboards, task management, and much more.\n\n\nFleep allows teams to stay connected, make clear action plans, and coordinate the execution of any task. In conversations, team managers can highlight action plans for day-to-day operations by pinning all action items on the conversation pinboard. Every conversation also has a taskboard, which allows users to proactively create, assign, and track tasks that are associated with a project. Additionally, Fleep stores and organizes all shared documents and photos in a shared document manager, next to the conversation.\n\n\nFleep is able to integrate with third-party solutions such as Slack, Jira, Whereby, DropBox, and many more. For more advanced integrations, Fleep offers an open API that allows developers to integrate with different solutions to extend Fleep functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9b7fe6cd-0e3c-4027-b95d-1dbf91a12450.png","url":"https://www.softwareadvice.com.au/software/135376/fleep","@type":"ListItem"},{"name":"SMS API","position":17,"description":"If you're looking for an easy way to begin sending text message campaigns, but you still want the custom integration of an API, Esendex's SMS API is the perfect fit. It's a fast, customizable program designed to meet your company's communication needs by reliably sending and receiving text messages from around the world.\n\nWorried about implementation? Our API is quick and easy to integrate, leveraging developer guides that will help your team breeze through implementation so you can start sending your first texting campaigns quickly.\n\nWe're also ISO27001 certified and leverage the most secure communication protocols as part of our commitment to protecting our customers' privacy. \n\nAnd you'll never be without support  - we offer local support with all the benefits of a global provider, so our solutions grow and scale with your company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e325e631-2c91-41d4-90a4-5e6c417dcbb1.png","url":"https://www.softwareadvice.com.au/software/156970/cdyne","@type":"ListItem"},{"name":"WikiPro","position":18,"description":"Wikipro is an all-in-one texting platform for small to midsize businesses in various industries. It enables businesses to request online reviews, payments, e-signatures, and more via text. It is designed to streamline customer communication and team collaboration. Texting features can be used on a desktop using existing business phone numbers as well as on mobile devices. The Wikipro mobile app is compatible with iOS and Android devices. This solution can integrate with Zapier.\n\n\nThe platform offers various communication features including text-to-pay, voice and video calls, file sharing, appointment reminders, shared inbox, auto-replies, chat widgets, messaging templates, plus more. Wikipro’s text-to-review feature can request reviews from customers for both Google and Facebook. Additionally, teams can track all business reviews and submit direct replies using Wikipro’s dashboard.  \n\n\nPricing is on a monthly or yearly subscription basis and depends on the number of users. Support is provided via phone, email, live chat, and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/297e281d-3101-483d-803d-a47f9598a017.png","url":"https://www.softwareadvice.com.au/software/148069/wikipro","@type":"ListItem"},{"name":"Lark","position":19,"description":"As a single interconnected platform, Lark facilitates collaboration and internal communication between teams using an integrated messenger, a connected calendar, and an in-app document creation tool. Built for enterprises, Lark provides the tools to help teams expand and communicate in a rapidly-evolving workspace. Key features include 1-1 and group messaging, file-sharing, video conferencing, task management, document creation with permissions and version control, an integrated calendar, and more. \n\n\nLark allows users to communicate across teams, departments, and companies using an integrated chat messenger with voice/video conferencing capabilities. Users can send emojis, create message threads, vote on specific choices, send document and media files, and review chat history. With an integrated calendar, users can quickly arrange meetings by utilizing a calendar assistant and keep track of all events across multiple calendars. Users can also create, write, and edit documents and sheets using an built-in document builder. All docs and sheets are stored and can be accessed with Lark's cloud storage.\n\n\nLark is available for mobile devices via iOS and Android apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a53fcd54-0e8b-49b8-ad34-7c9a411a558b.png","url":"https://www.softwareadvice.com.au/software/147634/lark","@type":"ListItem"},{"name":"Acobot","position":20,"description":"Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience. Main features include a virtual shop assistant with upselling and cross-selling capabilities, lead capture,\n\n\nWith Acobot, businesses can improve online sales by using Acobot's intelligent bot, Aco, to gently nudge customers throughout the shopping experience. Aco is simple to set up with any online store and is ready within a matter of minutes. Acobot allows users to customize the appearance of the chat widget along with any tasks. Aco can promote items, increase checkouts and reduce cart abandonment by reminding customers about sales prices, offering discounts when necessary, and up-selling/cross-selling items to increase the quality of the buyer experience.\n\n\nAcobot offers a group of dedicated specialists to help implement and ensure the success of Aco.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/620788a1-fabc-4399-ae2e-f4ee72f1dde0.png","url":"https://www.softwareadvice.com.au/software/124165/acobot","@type":"ListItem"},{"name":"Denser AI","position":21,"description":"Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interactions. By providing precise answers and citations, Denser AI minimizes the occurrence of hallucinations commonly found in other AI systems.\n\nKey features of Denser AI include its ability to power semantic search and chat functions across entire websites. The system delivers accurate answers by citing source pages and documents, and offers both document search results and AI-generated responses. Denser AI provides continuous assistance, resulting in significant cost reductions compared to employing human agents.\n\nIn terms of use cases, Denser AI can transform visitor interactions through website chat, facilitating lead generation by collecting customer data. The tool can also assist in the creation of knowledge bases by explaining complex technical documents. Additionally, Denser AI analyzes documents to provide in-depth technical support, and offers compatibility with site scripts, REST, and GraphQL APIs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39bcf278-507f-4f74-b48b-32234d2627e8.png","url":"https://www.softwareadvice.com.au/software/442914/denser-ai","@type":"ListItem"},{"name":"Sendbird","position":22,"description":"Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences.\n\n\nTrusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/437b761b-e03e-40d2-ae79-f910c5c1d5a5.png","url":"https://www.softwareadvice.com.au/software/76668/sendbird","@type":"ListItem"},{"name":"elevio","position":23,"description":"Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.\n\n\nThe software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.\n\n\nElevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an \"advisor\" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.\n\n\nPricing is per month. Support is provided through an online knowledge base, video tutorials and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.softwareadvice.com.au/software/43908/elevio","@type":"ListItem"},{"name":"Serviceform","position":24,"description":"Serviceform is a website conversion and customer communication platform designed to help businesses turn website visitors into leads and customers through real-time conversations and automation. It brings together AI-powered agents, chatbots, live chat, forms, and a unified inbox into a single system that supports both sales and customer support teams.\n\nAt the core of Serviceform is its conversational approach. Instead of relying only on static forms or delayed responses, Serviceform enables businesses to engage visitors at the right moment while they browse a website. AI Agents and chatbots can answer common questions, guide visitors to relevant content or products, and collect contact information automatically. When needed, conversations can be transferred to human agents through live chat, ensuring visitors always receive timely and relevant support.\n\nServiceform supports a wide range of use cases across the customer journey. Sales teams can qualify leads, book meetings, and follow up with prospects, while support teams can handle frequently asked questions and reduce repetitive workload. Forms can be used independently or as part of conversations to capture detailed information without disrupting the user experience.\n\nThe platform is designed to be easy to implement and manage. Businesses can customize conversation flows, messages, and forms without technical expertise. A centralized inbox allows teams to manage conversations from the website and other supported channels in one place, helping improve response times and collaboration. Built-in analytics provide visibility into visitor behavior, conversation performance, and lead generation results.\n\nServiceform is used by small and mid-sized businesses across industries such as ecommerce, real estate, automotive, and education. Ecommerce businesses use Serviceform to assist shoppers during product discovery and checkout, while real estate and automotive teams use it to qualify inquiries and respond faster to leads. Educational organizations use Serviceform to guide prospective students and manage inquiries more efficiently.\n\nBy combining automation with human support, Serviceform helps businesses improve conversion rates, reduce missed opportunities, and deliver more consistent website experiences. It is well suited for teams looking to modernize website communication, streamline customer interactions, and scale engagement without adding manual workload.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8a062fe-77b9-4ea5-b56b-d0e1bd215354.png","url":"https://www.softwareadvice.com.au/software/359342/serviceform","@type":"ListItem"},{"name":"Helpshift","position":25,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.com.au/software/136453/helpshift","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=5#itemlist","numberOfItems":25}
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