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description: Page 7 - Discover the best Live Chat Software for your organisation. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Live Chat Software - 2026 Reviews, Pricing & Demos
---

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# Live Chat Software

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## Products

1. [Officetree](https://www.softwareadvice.com.au/software/193582/officetree) — 4.3/5 (20 reviews) — Officetree is a multifunctional business management platform that combines CRM, accounting, invoicing, helpdesk, phon...
2. [Chatwee Social Chat Widget](https://www.softwareadvice.com.au/software/19759/chatwee) — 4.3/5 (20 reviews) — Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of ment...
3. [InteliWISE Live Chat](https://www.softwareadvice.com.au/software/459607/Live-Chat) — 4.2/5 (20 reviews) — InteliWISE Live Chat is an AI-powered live chat solution that allows businesses to connect with customers through var...
4. [HappyFox Chat](https://www.softwareadvice.com.au/software/137029/happyfox1) — 4.5/5 (19 reviews) — HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across...
5. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
6. [Eloquant](https://www.softwareadvice.com.au/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
7. [Atom](https://www.softwareadvice.com.au/software/246216/atom) — 4.3/5 (19 reviews) — Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understan...
8. [BirdSeed](https://www.softwareadvice.com.au/software/34142/responcierge) — 4.7/5 (18 reviews) — Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service represe...
9. [Applozic](https://www.softwareadvice.com.au/software/210595/applozic) — 3.9/5 (18 reviews) — Applozic allows businesses to manage and facilitate real-time engagement through various communication tools, such as...
10. [Re:plain](https://www.softwareadvice.com.au/software/176290/replain) — 4.9/5 (18 reviews) — Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their webs...
11. [Heyday](https://www.softwareadvice.com.au/software/88001/heyday) — 4.6/5 (17 reviews) — Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and mark...
12. [Amio](https://www.softwareadvice.com.au/software/117006/amio) — 4.9/5 (17 reviews) — Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries. Amio's chatbot can answe...
13. [ZoomInfo Chat](https://www.softwareadvice.com.au/software/190183/insent) — 4.9/5 (17 reviews) — Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your mo...
14. [ZyraTalk](https://www.softwareadvice.com.au/software/250420/zyratalk) — 4.7/5 (17 reviews) — ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnes...
15. [Korra](https://www.softwareadvice.com.au/software/331223/korra) — 4.8/5 (17 reviews) — Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Ko...
16. [REVE Chat](https://www.softwareadvice.com.au/software/32021/reve-chat) — 4.2/5 (16 reviews) — The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it ...
17. [ICE Click-to-Chat](https://www.softwareadvice.com.au/software/18648/ice) — 4.8/5 (16 reviews) — ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology...
18. [Sparkcentral](https://www.softwareadvice.com.au/software/74949/sparkcentral) — 4.2/5 (15 reviews) — Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operat...
19. [Magic](https://www.softwareadvice.com.au/software/385160/magic) — 4.9/5 (15 reviews) — Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and commu...
20. [Clickatell](https://www.softwareadvice.com.au/software/231757/clickatell-touch) — 4.3/5 (15 reviews) — We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers c...
21. [Simplify360](https://www.softwareadvice.com.au/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
22. [Watermelon](https://www.softwareadvice.com.au/software/465024/Watermelon) — 4.6/5 (15 reviews) — Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated ...
23. [Cyara](https://www.softwareadvice.com.au/software/331025/cyara) — 4.5/5 (14 reviews) — Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort,...
24. [BeInContact](https://www.softwareadvice.com.au/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
25. [TocToc](https://www.softwareadvice.com.au/software/239326/toctoc) — 4.8/5 (14 reviews) — TocToc is an all-in-one platform to manage the entire customer journey, from client onboarding to customer engagement...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Links

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-----

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InteliWISE Live Chat also offers advanced reporting and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4411ce0-fc1f-4561-9943-501598b8a910.jpeg","url":"https://www.softwareadvice.com.au/software/459607/Live-Chat","@type":"ListItem"},{"name":"HappyFox Chat","position":4,"description":"HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand.\n\n\nHappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. 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It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Eloquant","position":6,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.com.au/software/417304/eloquant","@type":"ListItem"},{"name":"Atom","position":7,"description":"Atom is a conversational chatbot that automates responses and answers customer questions within seconds. It understands intent, provides information, and completes transactions automatically. \n\nWith Atom's automation flows, companies can provide 24/7 service. The solution leverages automation that understands customers' needs, ensuring faster response times, proactive follow-ups, and streamlined workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8903556-bb6d-407b-bf9e-9c233bfbc65d.png","url":"https://www.softwareadvice.com.au/software/246216/atom","@type":"ListItem"},{"name":"BirdSeed","position":8,"description":"Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.\n\n\nResponcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.\n\n\nAll video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.\n\n\nSupport is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3ef7a7b-f6d4-4ae7-b6f7-94b5e5f48fa5.png","url":"https://www.softwareadvice.com.au/software/34142/responcierge","@type":"ListItem"},{"name":"Applozic","position":9,"description":"Applozic allows businesses to manage and facilitate real-time engagement through various communication tools, such as video, chat, and voice to your mobile, web and conversational applications. The solution provides powerful chat APIs, which help application product teams facilitate and enhance the overall user engagement.\n\nApplozic serves customers from various industries, including online marketplaces, eCommerce, technology, health, education, gaming, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d23cbceb-5924-47bd-b168-08d4240f1a16.png","url":"https://www.softwareadvice.com.au/software/210595/applozic","@type":"ListItem"},{"name":"Re:plain","position":10,"description":"Re:plain is an online live chat solution that helps businesses to communicate and manage interactions with their website visitors in real-time. It supports integration with Telegram instant messaging, which allows users to access messages from the website directly from Telegram's mobile application\n\n\nRe:plain can support live chat on multiple websites and includes configurable built-in response templates, as well as custom stickers. The solution displays messages to multiple users at once, which can help with distributing questions among chat agents. Administrators can use the control menu to modify the look and feel of the chat window. Re:plain also features multi-lingual capabilities.\n\n\nRe:plain also supports integration with various third-party applications such as WordPress, Squarespace, Tilda, Shopify, Wix, Blogspot and more.\n\n\nSupport is offered via email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29618d2d-8b95-4ed2-9f3b-b2ec101b1d20.png","url":"https://www.softwareadvice.com.au/software/176290/replain","@type":"ListItem"},{"name":"Heyday","position":11,"description":"Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. \n\n\nWith this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. \n\n\nSome of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. \n\n\nWith the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc.\n\n\nHeyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. \n\nBrands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5fcd9a3-2156-4182-a1a7-4f667a2821cd.png","url":"https://www.softwareadvice.com.au/software/88001/heyday","@type":"ListItem"},{"name":"Amio","position":12,"description":"Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.\n\nAmio's chatbot can answer any after-sales query but it can also help with purchasing by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them, your e-commerce store can increase conversion by over 20%.\n\nAmio will use your product feeds to keep you up-to-date on stock, price changes, and new products.\n\nAdding Amio to your online store is simple and doesn't require much time:\n\n1. AI training - add product feeds and other e-shop information\n2. Change static answers - order status, complaints, etc.\n3. Connect it to the helpdesk - allow customers to connect with your live agents.\n4. Deployment - use Google Tag Manager (GTM) or JavaScript.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64fba5d3-b28c-4348-ba21-ca831aa2be28.png","url":"https://www.softwareadvice.com.au/software/117006/amio","@type":"ListItem"},{"name":"ZoomInfo Chat","position":13,"description":"Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77902f0f-41d9-4279-8236-9322640a1d8a.png","url":"https://www.softwareadvice.com.au/software/190183/insent","@type":"ListItem"},{"name":"ZyraTalk","position":14,"description":"ZyraTalk is an AI customer service solution that transforms the way businesses engage with their customers. By harnessing the power of AI automation, ZyraTalk empowers businessesany questions.  Whether it's new customer leads, resolving support inquiries, or even streamlining the hiring process, ZyraTalk's cutting-edge AI technology is designed to automate conversations for every scenario. This innovative platform enables businesses to deliver instant answers and unparalleled support to their customers.\n\nAt the heart of ZyraTalk lies the Playground, an immersive feature that allows users to experience mind-blowing AI capabilities firsthand. By selecting various categories such as Plumbing/HVAC, Marketing Agency, Medical, Legal, or even building custom AI, users can witness the true potential of ZyraTalk's AI technology in action. The Playground serves as a dynamic showcase, demonstrating how ZyraTalk seamlessly automates complex tasks and opens up a world of possibilities.\n\nZyraTalk caters to a wide range of use cases, making it a versatile solution for diverse business needs. By automating customer support, businesses can provide instant responses and resolutions to customer inquiries, ensuring an efficient support experience. Leveraging ZyraTalk's AI automation for lead capture has shown to increase online leads by up to 20%, empowering businesses to expand their customer base and drive growth. Furthermore, ZyraTalk streamlines the hiring process by automating specific aspects, allowing companies to efficiently qualify candidates and optimize their hiring workflows.\n\nThe exceptional quality of ZyraTalk's service has earned it high praise from both partners and customers. With its quick and efficient customer support, ZyraTalk is a trusted partner for businesses, promptly addressing their needs and ensuring a smooth user experience. Danielle Rao, VP of Operation & Marketing at GP Voice, testifies to the value of ZyraTalk's AI chat service, highlighting its worth as an investment and the outstanding support it delivers.\n\nBecoming a partner of ZyraTalk opens up a world of opportunities for businesses. The Partner Program offers an enticing 20% lifetime revenue share on all accounts, ensuring ongoing success and rewards for partners and their clients. By joining forces with ZyraTalk, businesses can entrust the management of marketing collateral, onboarding, customer support, and billing to the platform, allowing them to focus on their core expertise. Exclusive access to the partner portal provides valuable insights into clients' performance, enabling partners to make data-driven decisions. Additionally, ZyraTalk offers co-marketing opportunities, showcasing partners on its blog, LinkedIn posts, webinars, and other channels to amplify brand exposure and drive growth.\n\nIn conclusion, ZyraTalk stands as the ultimate AI customer service solution, revolutionizing conversations and elevating customer experiences. With its capabilities, diverse use cases, and partner benefits, ZyraTalk is the go-to platform for businesses seeking to harness the power of AI automation and deliver great customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c35fca-f504-4b13-9fb8-f09c3e45ebf9.png","url":"https://www.softwareadvice.com.au/software/250420/zyratalk","@type":"ListItem"},{"name":"Korra","position":15,"description":"Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural language processing engine. The AI chatbot can handle common customer queries and requests. The content analysis feature scans all customer communications to gain insights. \n\nThe natural language processing (NLP) engine understands complex customer messages. Korra continuously learns from every interaction to improve over time. Korra has flexible deployment options to suit different needs. It is available as a widget, portal, or software development kit. Additionally, the SDK allows integration into other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c70c0434-81cb-4fbd-b226-e4e1ac3c8ea8.jpeg","url":"https://www.softwareadvice.com.au/software/331223/korra","@type":"ListItem"},{"name":"REVE Chat","position":16,"description":"The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. \n\nIt comes with Live Chat, Chatbot, Video Chat, Screen Sharing, and Multi-channel features that allow the customer to get support in real-time. It enhances customer experience and makes it more convenient for the customers to interact with a brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.softwareadvice.com.au/software/32021/reve-chat","@type":"ListItem"},{"name":"ICE Click-to-Chat","position":17,"description":"ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring.\n\n\nICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.\n\n\nAll communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents.\n\n\nICE is available on a monthly subscription basis that offers support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d0ad292-55b2-45da-ac40-421fbad95546.png","url":"https://www.softwareadvice.com.au/software/18648/ice","@type":"ListItem"},{"name":"Sparkcentral","position":18,"description":"Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail industries, it helps businesses manage large volumes of data across WhatsApp, Messenger, SMS and asynchronous in-app or in-web chats.\n\n\nKey features of Sparkcentral by Hootsuite include omnichannel messaging, agent operations, enterprise-scale routing, advanced reporting, customer prioritization and team performance measurement. Additionally, it provides application programming interfaces (APIs) to improve real-time reporting, customer relationships and satisfaction. It further allows users to incorporate messaging-based interactions into business modules and facilitate back-end operations.\n\n\nSparkcentral by Hootsuite integrates with third-party customer service applications to streamline information exchange across all channels. The pricing is based on the needs and requirements of businesses. The product extends support through online chat, helpdesk and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5878c21c-907e-4bb4-8027-7d7319e1a0b5.png","url":"https://www.softwareadvice.com.au/software/74949/sparkcentral","@type":"ListItem"},{"name":"Magic","position":19,"description":"Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location.\n\nA range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships.\n\nImagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action.\n\nBut it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb105408-755c-4219-ada0-90c6391c5d96.jpeg","url":"https://www.softwareadvice.com.au/software/385160/magic","@type":"ListItem"},{"name":"Clickatell","position":20,"description":"We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. \n\nClickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. \n\nAt work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2959dddf-ef0f-4f95-85fe-39f95fe9f865.png","url":"https://www.softwareadvice.com.au/software/231757/clickatell-touch","@type":"ListItem"},{"name":"Simplify360","position":21,"description":"Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.\n\nSimplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.com.au/software/344684/simplify360","@type":"ListItem"},{"name":"Watermelon","position":22,"description":"Watermelon is an AI platform designed to help businesses create custom AI agents trained on their data for automated customer service. It supports industries such as e-commerce, education, healthcare, finance and government organizations to enhance customer communication processes while maintaining service quality.\n\nThe platform includes an AI Agent Builder for creating and deploying AI agents across multiple channels. Its Omnichannel Inbox consolidates customer conversations, allowing collaboration between AI and human agents. A website widget enables quick deployment of AI support on company websites. Detailed analytics are available to evaluate AI agent performance and improve customer service operations.\n\nWatermelon uses enterprise-grade security protocols, including ISO 27001 certification and EU-based data hosting to ensure GDPR compliance. The system can access real-time customer data through connections with third-party applications such as CRMs and webshops. GPT-5 powered AI agents retrieve information from sources such as websites, documents and customer databases to deliver accurate responses in multiple languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.softwareadvice.com.au/software/465024/Watermelon","@type":"ListItem"},{"name":"Cyara","position":23,"description":"Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort, and risk. Cyara supports the complete CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, enabling enterprises to design, build, and maintain optimal customer journeys at scale, across voice and digital channels, all while reducing the risk of customer-facing defects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c566012b-95d2-4e5a-b5ab-78943ece83a9.png","url":"https://www.softwareadvice.com.au/software/331025/cyara","@type":"ListItem"},{"name":"BeInContact","position":24,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.com.au/software/330047/beincontact","@type":"ListItem"},{"name":"TocToc","position":25,"description":"TocToc is an all-in-one platform to manage the entire customer journey, from client onboarding to customer engagement. It simplifies and digitalizes procedures to improve performance and customer relations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b45e0aa-7fd0-47a1-93c3-8b7690da1068.png","url":"https://www.softwareadvice.com.au/software/239326/toctoc","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4569/live-chat/software?page=7#itemlist","numberOfItems":25}
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