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description: Page 24 - Discover the best Customer Experience Software for your organisation. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 24 - Best Customer Experience Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) > [Page 24](https://www.softwareadvice.com.au/directory/4574/customer-experience/software?page=24)

# Customer Experience Software

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## Products

1. [SmartReviews](https://www.softwareadvice.com.au/software/477253/SmartReviews) (0 reviews) — SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, ...
2. [EverAfter](https://www.softwareadvice.com.au/software/449672/EverAfter) (0 reviews) — EverAfter is a B2B Customer Interface Platform designed designed to transform engagement with partners, prospects, an...
3. [Customer Lobby](https://www.softwareadvice.com.au/software/427126/customerlobby) (0 reviews) — Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current c...
4. [SuccessBoard](https://www.softwareadvice.com.au/software/434272/successboard) (0 reviews) — SuccessBoard offers a customer 360 view feature that helps businesses streamline customer satisfaction operations by ...
5. [Metacommerce](https://www.softwareadvice.com.au/software/440180/metacommerce) (0 reviews) — Metacommerce is a modern consumer engagement and loyalty solution. We help brands, agencies, sports leagues, and even...
6. [Lyriko](https://www.softwareadvice.com.au/software/505344/Lyriko) (0 reviews) — Lyriko is a cloud-based and on-premise solution that helps businesses streamline customer engagement using artificial...
7. [Wyapy](https://www.softwareadvice.com.au/software/532990/Wyapy) (0 reviews) — Wyapy is a feedback management platform designed to collect, analyze, and transform customer responses into actionabl...
8. [GetWelcom](https://www.softwareadvice.com.au/software/537838/GetWelcom) (0 reviews) — GetWelcom is a digital platform designed to improve guest experiences in hotels by streamlining communication and ser...
9. [FeedMetrics](https://www.softwareadvice.com.au/software/538490/FeedMetrics) (0 reviews) — FeedMetrics is an artificial intelligence-powered platform designed for managing feedback and complaints. It automate...
10. [AdamX](https://www.softwareadvice.com.au/software/543530/AdamX) (0 reviews) — AdamX is an AI-powered platform designed to consolidate organizational knowledge into a centralized system and deploy...
11. [Axialys](https://www.softwareadvice.com.au/software/482004/Centrex) (0 reviews) — Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operatio...
12. [Quackback](https://www.softwareadvice.com.au/software/543784/Quackback) (0 reviews) — Quackback is an open-source platform designed for managing user feedback. It centralizes the collection, organization...
13. [Mapster](https://www.softwareadvice.com.au/software/547280/Mapster) (0 reviews) — Mapster is a customer feedback survey tool designed to collect Net Promoter Score, Customer Satisfaction, Customer Ef...
14. [Kinetic](https://www.softwareadvice.com.au/software/547340/Kinetic) (0 reviews) — Kinetic is a no-code form builder designed for direct-to-consumer brands to collect zero-party data through interacti...
15. [iRoom](https://www.softwareadvice.com.au/software/548861/iRoom) (0 reviews) — iRoom is a digital guest service platform designed to help hotels manage guest communications and service requests th...
16. [Insurance customer portal](https://www.softwareadvice.com.au/software/535330/Insurance-customer-portal) (0 reviews) — The Insurance Customer Portal is a web-based platform designed to help policyholders manage their insurance policies ...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Links

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- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. \n\nBuild better relationships and connect customers with your brand by reaching the right customers at the right time with the right message.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a24259-0d40-494d-924a-0c79aff9dce7.png","url":"https://www.softwareadvice.com.au/software/427126/customerlobby","@type":"ListItem"},{"name":"SuccessBoard","position":4,"description":"SuccessBoard offers a customer 360 view feature that helps businesses streamline customer satisfaction operations by providing proactive risk identification and resolution capabilities. With real-time insights and an understanding of customers, businesses can cultivate enduring relationships and enhance loyalty. \n\nJourney Designer streamlines customer communication by automating repetitive tasks and enabling data-driven messaging. The Wizard, powered by Generative AI, facilitates personalized customer communications by generating tailored emails and surveys in real-time, leading to increased engagement and communication. Custom metrics enable businesses to track various aspects of customer health, ensuring data-driven decisions and proactive issue resolution. 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The platform provides insights to help sales representatives manage content across various channels. It covers commercial operations, marketing and customer relationship management needs globally. Lyriko also includes various features such as engagement suggestions, multimedia tagging, customer segmentation, monitoring and natural language processing (NLP). Additionally, it offers third-party integration with applications such as Salesforce, Google Cloud and AWS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ee0aa4-9266-488e-8b77-696527517420.png","url":"https://www.softwareadvice.com.au/software/505344/Lyriko","@type":"ListItem"},{"name":"Wyapy","position":7,"description":"Wyapy is a feedback management platform designed to collect, analyze, and transform customer responses into actionable insights. It helps businesses and organizations understand customer satisfaction, identify improvement opportunities, and make data-driven decisions through comprehensive feedback analysis. The platform is useful for customer experience teams, product managers, and business leaders who track sentiment trends and prioritize initiatives based on customer input.\n\nThe platform includes AI-powered reporting capabilities that analyze scores and comments to identify wins, risks, and suggested next steps. Wyapy provides theme clustering and sentiment analysis to organize feedback into meaningful categories. The analytics dashboard displays daily trends and distribution charts for deeper understanding. The survey experience is customizable with a mobile-first design that supports QR code access and various methodologies such as CSAT, NPS, and CES measurements.\n\nWyapy operates on a serverless architecture that scales automatically to handle varying response volumes without performance issues. It uses global edge delivery to ensure surveys load quickly for respondents worldwide. Security is maintained through default encryption, protecting sensitive feedback data during collection and analysis. Weekly auto-generated reports offer regular insights, allowing teams to focus on implementing improvements rather than processing data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5da7a20-37e5-4634-b481-7073b3d78862.png","url":"https://www.softwareadvice.com.au/software/532990/Wyapy","@type":"ListItem"},{"name":"GetWelcom","position":8,"description":"GetWelcom is a digital platform designed to improve guest experiences in hotels by streamlining communication and service management. It is suitable for independent hotels, hotel chains, and hotel groups aiming to modernize operations and enhance guest satisfaction throughout their stay.\n\nThe platform includes tools such as digital check-in to reduce administrative tasks, a digital room directory to centralize guest information, and VOIP telephony to replace in-room phones. It also provides features for tracking customer satisfaction, managing online reviews, and organizing marketing campaigns to maintain direct communication with guests.\n\nGetWelcom supports multi-property management for hotel groups and helps optimize operational efficiency. It is designed to be user-friendly while assisting hotels in improving services and overall guest experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee83c42f-03c4-4f9f-a6cb-b52851f376c5.jpeg","url":"https://www.softwareadvice.com.au/software/537838/GetWelcom","@type":"ListItem"},{"name":"FeedMetrics","position":9,"description":"FeedMetrics is an artificial intelligence-powered platform designed for managing feedback and complaints. It automates the collection, analysis, and resolution of feedback from customers and employees. The platform is used by organizations across industries such as retail, financial services, education, professional services, and software companies. Teams in areas such as product development, customer experience, human resources, and leadership use it to address issues that could lead to customer or employee turnover.\n\nThe platform gathers structured and unstructured feedback through surveys, campaigns, and a centralized complaint hub. Automated sentiment analysis identifies recurring themes and potential risks, while a prioritization system highlights critical issues. Automated workflows route feedback, send notifications, and assign tasks based on priority and risk. Real-time analytics and artificial intelligence provide insights to help teams focus on urgent matters.\n\nFeedMetrics supports customer and employee experience management within a single platform. Its resolution system helps teams address issues, recognize patterns, and improve organizational experiences. Multi-channel campaign management enables targeted surveys and ongoing feedback collection without overwhelming respondents. 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AdamX Copilots provides AI assistants for channels such as voice, chat, WhatsApp, web, email, IVR, and mobile, offering real-time guidance for employees and automated support for customers. AdamX Connect facilitates customer engagement through secure WhatsApp delivery, campaign management, and visual workflow tools that do not require coding. AdamX Learning uses AI simulations to train teams, incorporating facial emotion recognition and voice tone analysis to assess factors such as empathy, engagement, stress, and communication pace. AdamX Forecast delivers predictive insights by identifying knowledge gaps and readiness levels for both human agents and AI systems.\n\nThe platform addresses inconsistencies in customer responses across different channels, ensuring that inquiries receive accurate answers regardless of whether they are handled by chatbots, phone agents, or email support teams. It prevents AI-generated errors by grounding automated responses in verified organizational knowledge. AdamX supports multiple languages, including English and Arabic, allowing organizations to maintain consistent knowledge standards across diverse markets and communication methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ca21267-97df-4913-9c7e-da125ac86007.png","url":"https://www.softwareadvice.com.au/software/543530/AdamX","@type":"ListItem"},{"name":"Axialys","position":11,"description":"Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operations in contact centers and support teams. It is used by businesses in sectors such as insurance, tourism, retail, transportation, logistics, and energy. The platform provides a unified communication system for managing customer interactions.\n\nFeatures include tools for real-time call supervision, automated call handling with AI voice agents, and access to knowledge base information during calls. It offers automatic call transcription, AI-powered tagging, and sentiment analysis to assess customer interactions. The system includes VoIP cloud telephony accessible through web browsers, customizable interactive voice response systems for call routing, and computer telephony integration with customer relationship management tools.\n\nThe platform operates under French data sovereignty, hosting data in France and adhering to GDPR requirements. It is designed for quick deployment and supports remote work capabilities. Supervisors can monitor operations through real-time dashboards to track performance metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e123122-bb4e-4953-adf2-d6d2903865b3.png","url":"https://www.softwareadvice.com.au/software/482004/Centrex","@type":"ListItem"},{"name":"Quackback","position":12,"description":"Quackback is an open-source platform designed for managing user feedback. It centralizes the collection, organization, and prioritization of feedback, making it suitable for startups, growing businesses, and enterprises. Teams use it to gather feature requests, analyze user sentiment, and communicate updates on product development.\n\nThe platform includes feedback boards where users can submit and upvote feature requests. AI-powered tools help with sentiment analysis, duplicate detection, and extracting feedback signals from channels such as Slack, email, and support tickets. An embeddable widget allows feedback collection directly within applications. A public roadmap updates automatically as items move through workflow stages. An admin inbox provides filtering and bulk actions for managing submissions, while an automated changelog publishes release announcements and notifies users about completed requests. A REST API with webhooks supports custom workflows.\n\nOrganizations can self-host the platform on their infrastructure to keep data within their network. Enterprise features include single sign-on using SAML, audit logs, and role-based permissions for access control. Feedback can be segmented by attributes such as plan type, company, or revenue to prioritize input from specific user groups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46673c5-8c1f-4491-8632-8460e439a444.png","url":"https://www.softwareadvice.com.au/software/543784/Quackback","@type":"ListItem"},{"name":"Mapster","position":13,"description":"Mapster is a customer feedback survey tool designed to collect Net Promoter Score, Customer Satisfaction, Customer Effort Score, and Product-Market Fit surveys. Each response is linked to an individual user, allowing organizations to understand feedback within specific user segments. It is used by startups, small businesses, and SaaS companies to analyze customer insights.\n\nThe platform includes segmentation features that filter survey responses based on plan type, user role, company size, geographic location, or custom attributes. Geo analytics with visual mapping helps identify regional feedback trends. Surveys can be customized to align with existing product designs and support various question types, such as rating scales, emoji scales, and open-ended text responses. Word clouds are generated from text feedback, and individual responses are tracked alongside aggregated analytics dashboards.\n\nSurvey templates are available for common use cases, including exit surveys, product feedback forms, and Product-Market Fit assessments. Analytics tools provide trend visualization, rating distributions, and the ability to view responses at both individual and aggregate levels. Data export options are included, and the dashboard allows teams to monitor survey statistics, response rates, and engagement metrics over adjustable time periods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28db4ab8-2e69-4189-8689-79a7c2a313ce.png","url":"https://www.softwareadvice.com.au/software/547280/Mapster","@type":"ListItem"},{"name":"Kinetic","position":14,"description":"Kinetic is a no-code form builder designed for direct-to-consumer brands to collect zero-party data through interactive forms embedded directly within email messages. It allows recipients to complete forms without leaving their inbox, making it suitable for email marketing teams in eCommerce and D2C companies. The platform helps gather customer preferences, interests, and behavioral data to support email personalization and targeting.\n\nThe tool includes a drag-and-drop builder that does not require technical expertise or developer resources to create interactive email forms. It ensures compatibility across major email clients, allowing forms to function properly for all recipients. The platform supports various form types such as quizzes, surveys, preference centers, product finders, NPS surveys, and progressive profiling forms. Features include the ability to track partial responses and remove platform branding, depending on the plan.\n\nKinetic addresses challenges associated with low response rates from traditional web-based forms by keeping the entire form experience within the email environment. This approach reduces drop-offs caused by redirects to external landing pages. The data collected can be used to segment audiences and personalize future email communications. Forms can be embedded into existing email workflows, supporting use cases such as welcome journeys, post-purchase sequences, abandonment campaigns, and winback efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e58aeb3-1ee9-4211-a76f-1fd2187dac48.png","url":"https://www.softwareadvice.com.au/software/547340/Kinetic","@type":"ListItem"},{"name":"iRoom","position":15,"description":"iRoom is a digital guest service platform designed to help hotels manage guest communications and service requests through a QR code-based system. It is used by a variety of properties, including boutique hotels, city business hotels, resort complexes, and hotel chains of different sizes.\n\nThe platform includes real-time AI translation that supports over one hundred languages, enabling seamless communication between guests and staff in their native languages. Guests can scan QR codes placed in their rooms to access services through their phone browsers without downloading additional applications. Available features include chatting with reception, ordering food and beverages from digital menus, setting alarm clocks, booking taxis, and managing Do Not Disturb settings. An AI reception assistant handles routine inquiries such as Wi-Fi details and breakfast times. Staff can manage all requests through a browser dashboard, desktop applications for Windows and Mac, or Telegram notifications, with real-time room monitoring and status tracking.\n\nThe platform operates independently of existing property management systems and does not require integration with hotel infrastructure. Implementation involves QR code printing and Telegram bot setup. Features include analytics and statistics tracking, guest review collection, customizable service catalogs, and security measures such as HTTPS encryption and encrypted AI request processing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1a4bd13-26d1-40e4-8b7f-cc4380696b06.png","url":"https://www.softwareadvice.com.au/software/548861/iRoom","@type":"ListItem"},{"name":"Insurance customer portal","position":16,"description":"The Insurance Customer Portal is a web-based platform designed to help policyholders manage their insurance policies and related tasks through a centralized interface. It supports activities such as policy management, claim filing, quote generation, and payment processing. The portal is suitable for organizations in various insurance sectors, including health, life, property and casualty, and group insurance.\n\nThe platform includes a dashboard that provides an overview of active policies, claims in progress, and upcoming renewal dates. Features include tools for generating quotes, managing policies with auto-renewal options, and processing claims with document storage capabilities. Users can update personal information, manage payment methods through a secure digital wallet, and access broker contact details. Notifications about policy expirations and profile updates are provided through a built-in assistant. Transaction management tools allow users to view payment history, upcoming payments, and overdue balances.\n\nThe portal is built with an API-first architecture, supporting integration with core systems, customer relationship management platforms, data warehouses, and enterprise resource planning software. It accommodates multi-line and multi-product insurance portfolios and offers customization options for branding, workflows, and compliance needs. The platform also connects with other digital tools such as mobile applications and chatbots, providing continuous access to insurance services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9f5ec85-c0cd-4fb5-9eb7-4a6033354db9.png","url":"https://www.softwareadvice.com.au/software/535330/Insurance-customer-portal","@type":"ListItem"}],"numberOfItems":16}
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