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description: Page 5 - Discover the best Customer Experience Software for your organisation. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Customer Experience Software - 2026 Reviews, Pricing & Demos
---

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# Customer Experience Software

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## Products

1. [CxEngage](https://www.softwareadvice.com.au/software/341598/lifesize) — 4.4/5 (91 reviews) — Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and externa...
2. [Experience.com](https://www.softwareadvice.com.au/software/113604/xmp) — 4.7/5 (89 reviews) — Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the m...
3. [Groove](https://www.softwareadvice.com.au/software/110166/groove) — 4.5/5 (87 reviews) — Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their custome...
4. [Chekkit](https://www.softwareadvice.com.au/software/178834/chekkit) — 4.8/5 (82 reviews) — Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, ...
5. [Thought Industries](https://www.softwareadvice.com.au/software/25991/thought-industries) — 4.5/5 (80 reviews) — Thought Industries is a cloud-based customer training platform designed to suit the needs of business across multiple...
6. [UXPressia](https://www.softwareadvice.com.au/software/54637/uxpressia) — 4.8/5 (80 reviews) — Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design ...
7. [Unifocus](https://www.softwareadvice.com.au/software/240204/unifocus) — 4.5/5 (80 reviews) — If you're a hotel manager juggling spreadsheets, outdated systems, and last-minute shift changes, Unifocus was built ...
8. [Kustomer](https://www.softwareadvice.com.au/software/169723/kustomer) — 4.6/5 (79 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
9. [Whatfix](https://www.softwareadvice.com.au/software/83106/whatfix) — 4.6/5 (77 reviews) — Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify p...
10. [Canny](https://www.softwareadvice.com.au/software/117543/canny) — 4.6/5 (77 reviews) — Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and a...
11. [Centercode](https://www.softwareadvice.com.au/software/82674/centercode) — 4.2/5 (77 reviews) — The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing syste...
12. [AiTrillion](https://www.softwareadvice.com.au/software/345172/aitrillion) — 4.9/5 (77 reviews) — AiTrillion is an all-in-one marketing automation platform to boost the impact of eCommerce marketing across the entir...
13. [Zipteams](https://www.softwareadvice.com.au/software/364454/zipteams1) — 4.7/5 (73 reviews) — Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make sm...
14. [LoopedIn](https://www.softwareadvice.com.au/software/232315/productstash) — 4.6/5 (72 reviews) — LoopedIn is a product management software designed to help eCommerce businesses, bloggers and marketing teams collect...
15. [Userback](https://www.softwareadvice.com.au/software/331026/userback) — 4.8/5 (71 reviews) — Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and a...
16. [Vonage Contact Center](https://www.softwareadvice.com.au/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
17. [UserVoice](https://www.softwareadvice.com.au/software/147022/uservoice) — 4.3/5 (70 reviews) — UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to pro...
18. [Engageware](https://www.softwareadvice.com.au/software/417127/timetrade) — 4.2/5 (70 reviews) — Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organiza...
19. [VideoAsk](https://www.softwareadvice.com.au/software/334412/videoask) — 4.8/5 (70 reviews) — Nothing builds trust like a face-to-face interaction. VideoAsk lets you do just that, at scale, with short, cloud-bas...
20. [Qwary](https://www.softwareadvice.com.au/software/261606/qwary) — 4.8/5 (69 reviews) — Qwary is a market research software designed to help businesses in the healthcare, education, hospitality, retail and...
21. [Zonka Feedback](https://www.softwareadvice.com.au/software/165274/zonka-feedback) — 4.8/5 (68 reviews) — Zonka Feedback is an AI-powered Customer Feedback \& Intelligence Platform that helps businesses capture, analyze,...
22. [Fullstory](https://www.softwareadvice.com.au/software/75267/fullstory) — 4.6/5 (67 reviews) — Fullstory emerges as a distinguished platform strategically engineered to dissect and illuminate user sentiment throu...
23. [Smile.io](https://www.softwareadvice.com.au/software/329197/smile-io) — 4.9/5 (67 reviews) — Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering p...
24. [Involve.me](https://www.softwareadvice.com.au/software/175327/involve-me) — 4.4/5 (67 reviews) — involve.me is the AI quiz funnel builder with built-in email automation, best for businesses where every qualified le...
25. [GUIDEcx](https://www.softwareadvice.com.au/software/349977/guidecx) — 4.7/5 (64 reviews) — GUIDEcx is a customer onboarding solution that simplifies complex implementation workflows. Unlike other project mana...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Links

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-----

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With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f7fd1d9-fe50-42d0-a306-75dcafffc6a9.png","url":"https://www.softwareadvice.com.au/software/113604/xmp","@type":"ListItem"},{"name":"Groove","position":3,"description":"Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.\n\n\nGroove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.\n\n\nUsers can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.softwareadvice.com.au/software/110166/groove","@type":"ListItem"},{"name":"Chekkit","position":4,"description":"Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis.\n\n\nChekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries.\n\n\nAdditionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices.\n\n\nServices to users are offered on a monthly subscription basis that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01812df6-482c-4300-9715-fef1e521694b.png","url":"https://www.softwareadvice.com.au/software/178834/chekkit","@type":"ListItem"},{"name":"Thought Industries","position":5,"description":"Thought Industries is a cloud-based customer training platform designed to suit the needs of business across multiple industries including IT, manufacturing, professional training, continued education, continued medical education, associations, and customer onboarding.\n\nKey functionalities of the platform include drag-and-drop course authoring, a custom microsite and page builder, learner management capabilities, eCommerce capabilities, certification management, social learning and communities, ILT and vILT, gamification, mobile learning, in-depth reporting and analytics, xAPI, in-app play, AI recommendation engine, and both xAPI and SCORM compliance, within one integrated suite.\n\nThe Thought Industries platform is a browser-agnostic system. It is compatible with both desktops and mobile devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85b12ba7-85db-4b5a-91a4-f9248aaec43e.png","url":"https://www.softwareadvice.com.au/software/25991/thought-industries","@type":"ListItem"},{"name":"UXPressia","position":6,"description":"Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.\n\n\nKey features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.\n\n\nUxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a70f63d-2a58-4fa9-851e-97a2ea9edbcf.png","url":"https://www.softwareadvice.com.au/software/54637/uxpressia","@type":"ListItem"},{"name":"Unifocus","position":7,"description":"If you're a hotel manager juggling spreadsheets, outdated systems, and last-minute shift changes, Unifocus was built for you. Whether you run a boutique resort, a multi-property chain, or oversee departments like housekeeping, F&B, and events—Unifocus offers a smarter, simpler way to manage your people and daily operations.\n\nWho It’s For\nUnifocus is built for hospitality leaders who wear many hats. From general managers and department heads to HR and regional ops, it helps streamline scheduling, labor tracking, compliance, and task execution. If you manage teams across multiple sites or regions with complex labor laws and multilingual needs, Unifocus is flexible enough to handle it.\n\nWhy Unifocus Stands Out\n1. Built for Hospitality\nUnifocus isn't retrofitted HR software—it's purpose-built for hotels. It understands variable demand, tipping structures, and the unique service dynamics of hospitality environments.\n\n2. All-in-One Platform\nLabor management and task operations live in one place. From forecasting and mobile punching to room inspections and service recovery, Unifocus replaces multiple disconnected systems.\n\n3. Demand-Based Scheduling\nUsing AI and real-time PMS/POS data, Unifocus forecasts staffing needs down to 15-minute increments, helping you schedule with accuracy—reducing costs while maintaining service levels.\n\n4. Empowered Mobile Experience\nTeam members use the app to check schedules, swap shifts, clock in/out, and request time off. Managers fill shifts, approve requests, and track attendance—all from their phone.\n\n5. Real-Time Dashboards & Insights\nMonitor labor cost trends, compliance violations, and department performance across one or many properties. Use filters to make decisions with clarity and speed.\n\nSupport That Stays With You\nQuick Onboarding & Flexible Rollout\nChoose self-installation or guided implementation. Training tools, webinars, and in-app resources help your team hit the ground running.\n\n24/7 Global Support\nWith service centers in the U.S., U.K., India, and Singapore, you’re never without help. Our experts are hospitality-focused and understand your operational realities.\n\nDedicated Success Team\nYou’ll be paired with a Customer Success Manager who knows your goals and helps you get ongoing value from the platform.\n\nKey Features\nAI-Powered Labor Forecasting\n\nAutomated Scheduling with Work Rule Compliance\n\nTime & Attendance via Mobile, Biometric & Web\n\nMulti-property & Multi-department Planning\n\nTask Management for Housekeeping, Maintenance & More\n\nService Recovery & Room Inspection Tools\n\nConfigurable Alerts (OT, no-shows, shift gaps)\n\nIntegrations with PMS, POS, HRIS, Payroll (e.g., Oracle, Agilysys)\n\nSecure SSO Access, Role-Based Controls\n\nSOC 1 & SOC 2 Certification\n\nGDPR-Compliant Data Handling\n\nMultilingual Mobile Interface\n\nWhy Hotels Choose Unifocus\nTime Saved: Hours reclaimed every week from streamlined scheduling and operations.\n\nLower Labor Costs: Eliminate unnecessary OT and overstaffing.\n\nHappier Teams: Mobile empowerment reduces friction and improves retention.\n\nBetter Guest Service: Right-size staffing improves response times and guest satisfaction.\n\nUnifocus gives hospitality leaders clarity, control, and confidence. If you’re ready to modernize your hotel operations and take care of your people like never before, explore Unifocus today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c569b789-f79a-48bb-abe1-937b621b1ad0.jpeg","url":"https://www.softwareadvice.com.au/software/240204/unifocus","@type":"ListItem"},{"name":"Kustomer","position":8,"description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.softwareadvice.com.au/software/169723/kustomer","@type":"ListItem"},{"name":"Whatfix","position":9,"description":"Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.softwareadvice.com.au/software/83106/whatfix","@type":"ListItem"},{"name":"Canny","position":10,"description":"Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. \n\n\nFeatures of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. \n\n\nCanny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.softwareadvice.com.au/software/117543/canny","@type":"ListItem"},{"name":"Centercode","position":11,"description":"The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology like plug-and-play project planning, engagement automation, and smart reporting to produce rapid results with minimal time investment. Imagine continuous, up-to-the-minute customer insights ahead of every release.\n\nFeedback scoring module of Centercode enables enterprises to automatically display reviews with the highest impact and prioritize as well as categorize them for improving product quality. Its dashboard helps management and executive teams to display information in a centralized platform and keep all stakeholders informed about the latest updates across pipelines. Additionally, users can generate custom reports based on relevant data using engaging visualizations and automate scheduled reports for sharing them with team members. \n\nCentercode comes with an application programming interface (API), which allows integration with various third-party applications and existing systems, ensuring workflow automation and customer satisfaction. Pricing is available on request and support is extended via documentation, phone, email, and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfbd196f-ed84-4d26-9b0e-eb9908366309.png","url":"https://www.softwareadvice.com.au/software/82674/centercode","@type":"ListItem"},{"name":"AiTrillion","position":12,"description":"AiTrillion is an all-in-one marketing automation platform to boost the impact of eCommerce marketing across the entire customer lifecycle by leveraging user data, automation, AI/ML, and personalized techniques. This platform is designed for Shopify store owners, eCommerce Shopify sellers, and online Shopify stores.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5187be14-67fd-49da-9f43-08f391f1d8be.png","url":"https://www.softwareadvice.com.au/software/345172/aitrillion","@type":"ListItem"},{"name":"Zipteams","position":13,"description":"Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make smarter decisions and complete transactions quickly. Real-time support nudges and allows managers to effortlessly teach and onboard new reps with relative ease.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53385ceb-99c9-45d4-909e-a9578de37d27.jpeg","url":"https://www.softwareadvice.com.au/software/364454/zipteams1","@type":"ListItem"},{"name":"LoopedIn","position":14,"description":"LoopedIn is a product management software designed to help eCommerce businesses, bloggers and marketing teams collect customers’ feedback, plan roadmaps and announce updates. The platform enables administrators to receive votes on different product-related ideas, evaluate demands and prioritize responses on a drag-and-drop interface. \n\nManagers can add custom tags and categories to filter feedback and track progress across public roadmaps in real-time. LoopedIn allows teams to announce product-related news, updates and announcements via email, news feeds and embeddable widgets across websites. Additionally, operators can set up objectives, display release dates, control visibility of different columns and receive comments on white-labeled roadmaps. \n\nLoopedIn offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Slack, Jira and Zapier. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledge base, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ab212ca-2697-4ec6-b41d-c5d7317a3a76.png","url":"https://www.softwareadvice.com.au/software/232315/productstash","@type":"ListItem"},{"name":"Userback","position":15,"description":"Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster.\n\nWhether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features.\n\nThe platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development.\n\nUserback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently.\n\nWhether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center of your development process, Userback empowers you to build products that your customers truly love.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.softwareadvice.com.au/software/331026/userback","@type":"ListItem"},{"name":"Vonage Contact Center","position":16,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.com.au/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"UserVoice","position":17,"description":"UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. \n\n\nWith a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.\n\n\nThe UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.\n\n\nProduct managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f58da8-9fef-45a4-a999-aa2004c64f3f.png","url":"https://www.softwareadvice.com.au/software/147022/uservoice","@type":"ListItem"},{"name":"Engageware","position":18,"description":"Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. \n\nOrganizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0cff374-5c87-468b-a727-afe9ef1548d2.jpeg","url":"https://www.softwareadvice.com.au/software/417127/timetrade","@type":"ListItem"},{"name":"VideoAsk","position":19,"description":"Nothing builds trust like a face-to-face interaction. VideoAsk lets you do just that, at scale, with short, cloud-based video chats that make conversation with your audience more personal. It couldn't be easier: just record your message, then share the link or embed the VideoAsk on your website (no coding needed), and watch the responses roll in. \n\nVideoAsk can help your business: \n-Add a human touch to your funnel and convert more leads\n-Speed up recruitment by screening applicants with short video intros, rather than endless calls\n-Easily collect authentic customer testimonials to use in your promotional materials\n-Increase audience engagement \n\nCamera-shy? No worries! You can use text or audio to interact with VideoAsk, and collect responses in multiple formats, including file uploads and multiple choice. You can also take calendar bookings, payments, and even NPS scores. \n\nAll video and audio responses are automatically transcribed to text for you, with multiple languages supported, so you can easily find key words.\n\nBest of all, VideoAsk is a no-code, easy-to-use tool that can be set up in minutes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af930547-6f83-4876-a6cb-e6ceaa693f11.jpeg","url":"https://www.softwareadvice.com.au/software/334412/videoask","@type":"ListItem"},{"name":"Qwary","position":20,"description":"Qwary is a market research software designed to help businesses in the healthcare, education, hospitality, retail and other sectors share surveys to collect feedback. The platform enables managers to utilize built-in templates and preview mode to create and view multilingual surveys.\n\nAdministrators can capture real-time visual user feedback via the website and gain insights into net promoter score (NPS) on a unified interface. Qwary allows teams to analyze sentiments and measure employee satisfaction levels using text analytic tools. Additionally, supervisors can sort survey comments based on keywords, categorical tags and entities.\n\nQwary offers an application programming interface (API), which lets stakeholders integrate the system with several third-party applications including Zapier, Square, Google Analytics and Hubspot. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base, FAQs, training videos, chat and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/babefc39-c4fd-47de-83e1-373728005514.png","url":"https://www.softwareadvice.com.au/software/261606/qwary","@type":"ListItem"},{"name":"Zonka Feedback","position":21,"description":"Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd01c8c-36d1-4161-8d81-6030227da30e.png","url":"https://www.softwareadvice.com.au/software/165274/zonka-feedback","@type":"ListItem"},{"name":"Fullstory","position":22,"description":"Fullstory emerges as a distinguished platform strategically engineered to dissect and illuminate user sentiment through a prism of behavioral data. This venture aims to transcend conventional analytics, offering a deep dive into the nuances of user interaction and experience across digital landscapes. The essence of Fullstory lies in its meticulous attention to user behaviors, capturing a granular view of how users navigate, interact with, and respond to a variety of online environments. It positions itself as an indispensable asset for teams across data analysis, product development, and engineering spectra, by providing a comprehensive suite of tools designed to refine and enhance digital experiences.\n\nThe cornerstone of Fullstory's offering is its robust platform that serves as an integrated hub for data-driven insight generation. A distinguishing feature, Data Direct, ensures users can access precisely the data they require, eliminating the noise often associated with vast data sets. The platform's prowess extends into product and mobile analytics, empowering businesses to analyze customer experiences with a precision that respects user privacy. These analytical capabilities are augmented by behavioral insights, which afford real-time visibility into user actions, enabling a nuanced understanding that drives informed decision-making.\n\nFor diverse teams within an organization, Fullstory delineates tailored solutions. Data teams, product units, and engineering departments leverage the platform's capabilities to drive innovation, troubleshooting, and product optimization. Further, its industry-specific applications, spanning e-commerce, retail, travel, hospitality, finance, insurance, SaaS, gaming, and food and beverage sectors, underscore the platform's versatility. This wide applicability demonstrates Fullstory's capability to deliver value across a broad spectrum of digital experiences, ensuring businesses can not only meet but exceed the evolving expectations of their users.\n\nA plethora of resources, including a resource center, blog, video library, guides, and learning courses, underpin Fullstory's dedication to empowering users with the knowledge to leverage behavioral data to its fullest potential. This commitment extends to comprehensive support structures, including a help center, community forums, and API resources, ensuring users can seamlessly integrate Fullstory's insights into their operations.\n\nAt its core, Fullstory is rooted in the conviction that understanding user behavior is the key to crafting digital experiences that captivate and retain. The platform transforms behavioral data into a strategic asset, enabling businesses to build AI-ready models, analyze user data with depth and precision, and watch real-time session replays to gain a holistic view of customer interactions. As a result, businesses equipped with Fullstory are positioned to unlock superior customer insights, fostering personalization that resonates, cultivates loyalty, and amplifies return on investment.\n\nIn summary, Fullstory encapsulates a comprehensive behavioral data analytics solution, meticulously designed to surface user sentiment and enable a deeper understanding of digital interactions. Its broad array of features and industry-specific solutions render it a versatile tool for businesses keen on navigating the complexities of user experience with intelligence, empathy, and foresight.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef8b6a9-d242-4ec2-b930-b77e48ad6c5e.png","url":"https://www.softwareadvice.com.au/software/75267/fullstory","@type":"ListItem"},{"name":"Smile.io","position":23,"description":"Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards.\n\nAs the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale.\n\nKey capabilities include:\n- Embedded loyalty experiences across product pages, checkout, and customer accounts to drive visibility and redemption.\n- Flexible program design with points, VIP tiers, referrals, promotional multipliers, and fully branded loyalty pages.\n- Advanced analytics and performance insights including repeat purchase rate, customer lifetime value, and benchmarking against top-performing brands.\n- Enterprise-ready integrations with Klaviyo, Gorgias, Judge.me, and 30+ ecommerce tools to activate loyalty across every channel.\n- Smile Plus for high-volume brands, offering expanded customization, loyalty landing page builders, and enhanced reporting for complex program strategies.\n\nTrusted by leading Shopify brands like Polaroid, Liquid Death, Monos, and Hush Puppies, Smile helps mid-market and enterprise merchants increase repeat revenue, strengthen customer relationships, and reduce reliance on paid acquisition.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd881be9-593b-4447-b1e1-f9f0fce454f9.png","url":"https://www.softwareadvice.com.au/software/329197/smile-io","@type":"ListItem"},{"name":"Involve.me","position":24,"description":"involve.me is the AI quiz funnel builder with built-in email automation, best for businesses where every qualified lead is worth hundreds or thousands of dollars. Use it to create quizzes, assessments, calculators, product recommendation flows, landing pages, and forms that capture leads, qualify them with scores and logic, segment them by fit or intent, and automatically send personalized email sequences based on each respondent's answers, outcome, score, variables, and contact data, all inside one subscription, without stitching together a separate quiz builder and email automation tool.\n\nWhat makes involve.me different:\n\n* AI Agent: A conversational AI Agent generates and edits complete funnels through chat. From a single prompt or an ongoing conversation, it builds flow structure, routing logic, copy, design, scoring rules, formulas, recommendation logic, and full page layouts using pre-built components for secure customer data collection. The Agent can also tweak existing funnels on request: rebuild a single page, adjust scoring, redesign the look, rewrite copy, or change calculator logic. Personalized AI Text writes unique outcome copy for every respondent, so each lead reads a result tailored to their answers.\n\n* Advanced lead qualification: Logic jumps and answer piping personalize each respondent's path through the funnel based on their answers. For complex logic, a formula builder with VLOOKUP, nested conditionals, and multi-variable scoring handles sophisticated qualification rules and powers custom calculators. Lead scoring then routes every respondent toward the right next step, from a consultation booking to a product recommendation. Results come to life on outcome pages, where scores and assessments display as personalized visualizations like charts, gauges, and graphs tailored to each respondent's answers. And to keep the funnel clean, OTP verification on email and SMS blocks junk submissions before they enter any workflow.\n\n* Built-in email automation: Unlike quiz builders that only capture a lead and hand it off, involve.me connects the quiz funnel directly to the follow-up journey. Leads become contacts with mapped properties and segments, then enter email sequence workflows that branch based on answers, scores, outcomes, variables, contact data, segments, opens, and clicks. A visual workflow builder handles delays, branching, and personalization using any funnel data in the email body. AI generates entire email sequences and individual email copy. Open and click tracking feeds back into workflow conditions, so a lead who clicks the booking link gets a different email sequence than one who does not. Per-funnel property mapping lets each quiz write data into the contact record on its own schema.\n\n* Integrations: 50+ native data integrations, including HubSpot, Salesforce, ActiveCampaign, Brevo, Mailchimp, Klaviyo, Pipedrive, Google Sheets, and most major CRMs and marketing tools. 3 native payment integrations and 5 native tracking integrations. Zapier and webhooks connect qualified lead data, payment events, and funnel activity to the rest of the marketing stack.\n\nWho is involve.me best for: High-ticket service businesses (financial advisors, insurance brokers, legal services, real estate, mortgage, solar, med spas, education providers),  expert-led businesses (coaches, consultants, advisors, course creators, assessment-based experts), and high-consideration product businesses (skincare, wellness, furniture, mattresses, B2B software, custom products)\n\nFree plan available. Paid plans from $19/month. \n\nSOC 2 audited, GDPR-compliant. Trusted by 4,500+ businesses globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.softwareadvice.com.au/software/175327/involve-me","@type":"ListItem"},{"name":"GUIDEcx","position":25,"description":"GUIDEcx is a customer onboarding solution that simplifies complex implementation workflows. Unlike other project management tools, GUIDEcx is built to engage internal teams and customers or third parties.\n\nWith over 300,000 projects successfully completed, GUIDEcx helps teams shorten time to value, reduce churn, and increase team capacity through intelligent automation and customer engagement. \n\nTask automation, role-based project views, intelligently forecasted end dates, and engagement through the portal, email, or mobile app make it easy to guide users through onboarding projects. \n\nPlus, with the GUIDEcx Recipe Builder (native iPaaS solution), you can streamline your tech stack with custom-built integrations to any software solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e684d417-5542-4da8-9cd4-a9a73b89aefc.jpeg","url":"https://www.softwareadvice.com.au/software/349977/guidecx","@type":"ListItem"}],"numberOfItems":25}
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