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description: Page 7 - Discover the best Customer Experience Software for your organisation. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Customer Experience Software - 2026 Reviews, Pricing & Demos
---

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# Customer Experience Software

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## Products

1. [Locobuzz](https://www.softwareadvice.com.au/software/239507/locobuzz) — 4.3/5 (44 reviews) — Locobuzz's competition benchmarking abilities offer businesses detailed insights into how competing brands operate, h...
2. [Scorebuddy](https://www.softwareadvice.com.au/software/154795/scorebuddy) — 4.5/5 (43 reviews) — Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monit...
3. [Collect.chat](https://www.softwareadvice.com.au/software/476752/Collect-chat) — 4.6/5 (43 reviews) — Collect.chat is a conversational form tool designed to turn traditional data collection into interactive chatbot expe...
4. [Heap](https://www.softwareadvice.com.au/software/240492/heap) — 4.5/5 (42 reviews) — Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys,...
5. [Screeb](https://www.softwareadvice.com.au/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
6. [GatherUp](https://www.softwareadvice.com.au/software/333590/gatherup) — 4.6/5 (41 reviews) — GatherUp is one platform that scales all aspects of your reputation management from listening to customers to underst...
7. [Conversational Cloud](https://www.softwareadvice.com.au/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
8. [Kapture CX](https://www.softwareadvice.com.au/software/23771/Kapture) — 4.2/5 (40 reviews) — Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every oper...
9. [Key Survey](https://www.softwareadvice.com.au/software/139339/key-survey) — 4.6/5 (40 reviews) — Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offli...
10. [SendX](https://www.softwareadvice.com.au/software/46465/sendx) — 4.6/5 (39 reviews) — We’re not here to police what you send to your list. We're here for the good guys building legitimate subscriber base...
11. [InputKit](https://www.softwareadvice.com.au/software/356350/inputkit) — 4.9/5 (38 reviews) — InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their ...
12. [ThriveDesk](https://www.softwareadvice.com.au/software/333563/thrivedesk) — 4.7/5 (37 reviews) — ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to strea...
13. [SmartKarrot](https://www.softwareadvice.com.au/software/88639/smartkarrot) — 4.4/5 (37 reviews) — SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Ret...
14. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) — AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes...
15. [Uberall](https://www.softwareadvice.com.au/software/177190/uberall-corex) — 4.6/5 (37 reviews) — Uberall is a multi-location marketing platform that helps businesses get found, be chosen, and drive engagement. Our ...
16. [Desku](https://www.softwareadvice.com.au/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
17. [Process360 Live](https://www.softwareadvice.com.au/software/177319/igrafx) — 4.7/5 (36 reviews) — iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a co...
18. [Feedbackly](https://www.softwareadvice.com.au/software/270255/tapin-feedback) — 4.2/5 (36 reviews) — Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey....
19. [Verified Reviews](https://www.softwareadvice.com.au/software/436322/verified-reviews) — 4.0/5 (35 reviews) — Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail in...
20. [SmileBack](https://www.softwareadvice.com.au/software/145171/smileback) — 4.9/5 (35 reviews) — SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engag...
21. [ReviewInc](https://www.softwareadvice.com.au/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
22. [Gupshup](https://www.softwareadvice.com.au/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...
23. [Totango](https://www.softwareadvice.com.au/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
24. [Medallia Experience Cloud](https://www.softwareadvice.com.au/software/140518/medallia) — 4.5/5 (33 reviews) — Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee an...
25. [Localyser](https://www.softwareadvice.com.au/software/420263/localyser) — 4.8/5 (33 reviews) — Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Links

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-----

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It supports automated data collection, meeting scheduling, and lead generation to help maintain visitor interaction. Deployment options include website widgets, dedicated chatbot pages, and embedded forms. Pre-designed templates are available to simplify chatbot creation.\n\nThe system uses a conversational interface, presenting questions one at a time in a chat format instead of displaying all fields simultaneously. The format helps create a more interactive experience while collecting data. 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It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.\n\nGet full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. 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Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.\n\n\nKey Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. 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SendX also provides 24x7 Live Support, a free migration service from any ESP, a bundle of responsive email templates and half a million stock free images for your email campaigns.\n\n\nYearly and monthly pricing plans are available. Support is offered via email, online chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd9171f3-d117-4587-ae7f-b275083aa43a.jpeg","url":"https://www.softwareadvice.com.au/software/46465/sendx","@type":"ListItem"},{"name":"InputKit","position":11,"description":"InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their online reputation. Through the utilization of InputKit, organizations have the ability to create an extraordinary impact that resonates with both their customers and employees.\n\nAt the core of business triumph lies the people who constitute it. 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Pricing is available on monthly and annual subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.softwareadvice.com.au/software/333563/thrivedesk","@type":"ListItem"},{"name":"SmartKarrot","position":13,"description":"SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).\n\n1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.\n2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.\n3. Our New Age Design with a PLG mindset allows for a great experience for users.\n4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ed8502d-f981-435a-9761-25d4afcf9872.png","url":"https://www.softwareadvice.com.au/software/88639/smartkarrot","@type":"ListItem"},{"name":"Quiq","position":14,"description":"AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed.\n\nDigital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context.\n\nAI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences.\n\nAI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems.\n\nAI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications).\n\nAI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include:\n- AI-powered data restructuring (no need to manually prep content)\n- Process Guides for training AI (like agent manuals, written in natural language)\n- Guardrails and claim verification for safety\n- Conversation Simulator for testing at scale\n- Step-by-step observability and debugging\n- Custom analytics and reporting","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa8a6822-3e3d-49d3-93d9-688699d88427.png","url":"https://www.softwareadvice.com.au/software/173542/quiq","@type":"ListItem"},{"name":"Uberall","position":15,"description":"Uberall is a multi-location marketing platform that helps businesses get found, be chosen, and drive engagement. Our customers drive 140% more branded search and are twice as likely to be chosen by their target customers after partnering with us. The Uberall platform brings together location data, listing and review management, store locator and local pages, messages, local social and social ads all in one intuitive platform. With Uberall, you can manage data across multiple locations and customer interactions through various online channels all from one platform, saving you precious time.\n\nuberall offers an application programming interface (API), which lets businesses integrate the system with several third-party applications. Pricing is available on request and support is extended via phone, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75d847fa-37f2-4b4c-b71b-188c36554baa.png","url":"https://www.softwareadvice.com.au/software/177190/uberall-corex","@type":"ListItem"},{"name":"Desku","position":16,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.com.au/software/371788/desku","@type":"ListItem"},{"name":"Process360 Live","position":17,"description":"iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. \n\nWith iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/49257b47-ed47-4526-b8c2-7262877004b9.jpeg","url":"https://www.softwareadvice.com.au/software/177319/igrafx","@type":"ListItem"},{"name":"Feedbackly","position":18,"description":"Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the a CXM provider enabling Emotional Experience measurement. Furthermore,  it shows which emotions drive sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/038e731d-57e4-47bc-a283-27df9436944c.png","url":"https://www.softwareadvice.com.au/software/270255/tapin-feedback","@type":"ListItem"},{"name":"Verified Reviews","position":19,"description":"Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry collect, publish and moderate customer reviews. Key features include product reviews, photo reviews, website reviews, rich snippets, social sharing, email customization, on-site widgets and review monitoring. \n\nTeams using Verified Reviews can have promoters relay their opinions online through GMB, Facebook and other channels and send review requests to customers to be posted on the sites the business is visible. The platform enables organizations to reach out to consumers to create relevant video content, which is automatically optimized and adapted to increase engagement. Additionally, requests for reviews can be made via SMS or emails to collect reviews from customers and improve the overall satisfaction of clients.\n\nVerified Reviews allows managers to add new and dynamic content on their websites to boost SEO performance and visibility on search engines. It is available on monthly subscriptions and support is extended via phone, email and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc0ab081-5c17-4d3a-878a-33cd0a053bc9.jpeg","url":"https://www.softwareadvice.com.au/software/436322/verified-reviews","@type":"ListItem"},{"name":"SmileBack","position":20,"description":"SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk, Freshdesk and Autotask.\n\n\nSmileBack allows organizations to receive push alerts for customer testimonials or negative reviews, send emails to marketing teams and re-open tickets to resolve customer queries. It offers a host of features including review management, website widget, white-glove onboarding, automatic notifications and more. Marketers can filter reviews by ticket status, agent or customer and cross-reference data to analyze the performance of agents and customer satisfaction rate.\n\n\nSmileBack allows managers to view recent reviews, comments, monthly trend and other metrics via a dashboard. It also supports integration with various third-party applications including Slack, Dropbox, Zapier and more. Pricing includes annual/monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b16b6b5-ca85-4409-bb3b-6ebc5abc08ee.png","url":"https://www.softwareadvice.com.au/software/145171/smileback","@type":"ListItem"},{"name":"ReviewInc","position":21,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.com.au/software/337190/reviewinc","@type":"ListItem"},{"name":"Gupshup","position":22,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.com.au/software/323217/gupshup","@type":"ListItem"},{"name":"Totango","position":23,"description":"Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.\n\n\nTotango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.\n\n\nTotango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d7d2162-76f3-4042-b88a-f1d7dd6f1b2c.png","url":"https://www.softwareadvice.com.au/software/240462/totango","@type":"ListItem"},{"name":"Medallia Experience Cloud","position":24,"description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f5ec68-c078-4e3d-b644-699cbbe8e804.png","url":"https://www.softwareadvice.com.au/software/140518/medallia","@type":"ListItem"},{"name":"Localyser","position":25,"description":"Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use Localyser turn every customer interaction into an opportunity to learn and grow revenue across every location. \n\nSay goodbye to logging in and out of review sites. We've built Localyser to make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, DoorDash, GlassDoor, Indeed, App Stores & more. So, breathe easy and leverage response templates, or ChatGPT, to reply to reviews in any language.\n\nYou can also manage  your social media DMs, collect feedback and generate more positive reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af7d5d63-f2f8-4cdb-857a-5b1dfb568a96.png","url":"https://www.softwareadvice.com.au/software/420263/localyser","@type":"ListItem"}],"numberOfItems":25}
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