---
description: Discover the best Incident Management Software for your organisation. Compare top Incident Management Software tools with customer reviews, pricing and free demos.
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title: Best Incident Management Software - 2026 Reviews, Pricing & Demos
---

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# Incident Management Software

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## Products

1. [Noggin](https://www.softwareadvice.com.au/software/344697/noggin) — 4.7/5 (6 reviews) — Noggin is a cloud-based incident management platform designed to help organizations manage disruptions through tools ...
2. [VelocityEHS](https://www.softwareadvice.com.au/software/160087/velocityehs) — 4.4/5 (85 reviews) — VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify co...
3. [WHS Monitor](https://www.softwareadvice.com.au/software/194812/whs-monitor) — 4.6/5 (11 reviews) — WHS Monitor provides an interactive and fully scalable WHS solution and integrates all aspects of incident reporting,...
4. [Safety Champion](https://www.softwareadvice.com.au/software/372564/safety-champion) — 4.8/5 (28 reviews) — Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes acr...
5. [ecoPortal](https://www.softwareadvice.com.au/software/132448/ecoportal) — 4.6/5 (53 reviews) — ecoPortal is your long-term partner in building safer, healthier workplaces. Our health and safety management platfor...
6. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.6/5 (792 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
7. [Site24x7](https://www.softwareadvice.com.au/software/360425/site24x7) — 4.7/5 (376 reviews) — Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor we...
8. [HSI Donesafe](https://www.softwareadvice.com.au/software/87530/donesafe) — 4.8/5 (96 reviews) — HSI Donesafe is a cloud-based environmental, health, and safety (EHS) management software that helps organizations ce...
9. [myosh Safety Management Software](https://www.softwareadvice.com.au/software/449618/myosh-Safety-Management-Software) — 4.4/5 (5 reviews) — myosh is a workplace safety management software that is designed to protect teams and ensure compliance with health a...
10. [Workday HCM](https://www.softwareadvice.com.au/software/390210/workday-hcm) — 4.5/5 (1766 reviews) — Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analys...
11. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (828 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
12. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (775 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
13. [SolarWinds Service Desk](https://www.softwareadvice.com.au/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
14. [Datadog](https://www.softwareadvice.com.au/software/101405/datadog) — 4.6/5 (367 reviews) — Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers an...
15. [Mitti (by SafetyCulture)](https://www.softwareadvice.com.au/software/113670/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisa...
16. [Splunk Enterprise](https://www.softwareadvice.com.au/software/234262/splunk-enterprise) — 4.6/5 (264 reviews) — The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includ...
17. [SiteDocs](https://www.softwareadvice.com.au/software/29525/sitedocs) — 4.8/5 (255 reviews) — SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes ...
18. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
19. [PagerDuty](https://www.softwareadvice.com.au/software/143953/pagerduty) — 4.6/5 (220 reviews) — PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monit...
20. [Pirani](https://www.softwareadvice.com.au/software/122791/pirani-riskment-suite) — 4.5/5 (219 reviews) — Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure ...
21. [New Relic](https://www.softwareadvice.com.au/software/142684/new-relic-one) — 4.5/5 (198 reviews) — New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimiz...
22. [Vivantio](https://www.softwareadvice.com.au/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond ...
23. [Zoho Creator](https://www.softwareadvice.com.au/software/392416/zoho-creator) — 4.3/5 (170 reviews) — Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage da...
24. [OpsGenie](https://www.softwareadvice.com.au/software/438957/opsgenie) — 4.6/5 (155 reviews) — Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategi...
25. [AlertMedia](https://www.softwareadvice.com.au/software/357409/alert-media) — 4.8/5 (151 reviews) — All-in-One Platform to Detect, Understand, and Respond to Risk AlertMedia is purpose-built to enable fast, confident ...

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## Related Categories

- [Audit Software](https://www.softwareadvice.com.au/directory/4188/audit/software)
- [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software)
- [EHS Management Software](https://www.softwareadvice.com.au/directory/4673/ehs/software)
- [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software)
- [Inspection Software](https://www.softwareadvice.com.au/directory/4573/inspection/software)

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In addition, Velocity offers world-class applications for Contractor Safety & Permit to Work, Environmental Compliance, and ESG. \n\nThe VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any other EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2025 Green Quadrant Analysis, VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba38214-4091-48b2-89ba-62fd3a0d2845.png","url":"https://www.softwareadvice.com.au/software/160087/velocityehs","@type":"ListItem"},{"name":"WHS Monitor","position":3,"description":"WHS Monitor provides an interactive and fully scalable WHS solution and integrates all aspects of incident reporting, risk management, contractor compliance, asset maintenance and chemical management into a complete workplace health and safety management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c7c8d3d-437f-4dbd-9ac3-034daecc2d59.jpeg","url":"https://www.softwareadvice.com.au/software/194812/whs-monitor","@type":"ListItem"},{"name":"Safety Champion","position":4,"description":"Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes across the organization. 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Support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2993c952-7a2b-4d5b-a43a-2b526a775476.png","url":"https://www.softwareadvice.com.au/software/372564/safety-champion","@type":"ListItem"},{"name":"ecoPortal","position":5,"description":"ecoPortal is your long-term partner in building safer, healthier workplaces. Our health and safety management platform encourages worker engagement, making it easy for everyone in your organisation to actively participate in creating a proactive safety culture. \n\nStreamline your health & safety with ecoPortal's comprehensive solution. Choose from over 30 modules, including Incident Management, Hazard & Risk Assessment, Audits & Inspections, Visitor & Contractor Management, and much more. Leverage our industry-leading, best-practice templates for an effortless implementation. Additionally, configure workflows to fit your unique organisational needs, and turn your data into meaningful reports to uncover valuable insights.\n\nOur integrated, native mobile app comes at no additional cost and ensures your teams are engaged on the go. ecoPortal Connect is optimised for mobile and designed with frontline workers in mind. It facilitates fast and accurate information capture with multimedia uploads, and voice-to-text functionality even when offline.\n\nOur solutions include: \n- Health & Safety Management: easily record and report incidents—from injury and illness claims to incidents and near-misses—from any device. Stay on top of needed health checks and any follow up actions.\n- Risk Management: store hazard and risk information so your teams can easily access it. Implement, record, track and review controls over time, fostering continuous improvement. \n- Quality Management: maintain quality control by centralising and streamlining processes, such as non-conformance, audits & inspections. Ensure transparency and visibility from supplier to customer, engaging stakeholders with continuous feedback loops.\n- Environmental Management: automate reminders for timely task completion and ensure transparent environmental data, translating into effective compliance of any environmental management system (EMS) standard, including ISO 14001.\n- Third-party safety: Ensure complete on-site safety of contractors and visitors with ecoPortal's end-to-end lifecycle management. Streamline prequalification, inductions, on-site access control, and performance monitoring for both contractors and visitors.\n- Emergency Management: ensure worker safety during emergencies with timely and accurate communication from the ecoPortal mobile App.\n\necoPortal’s mission is to create engaged safety cultures and healthier environments for all. Your organisation will be assigned dedicated teams that will provide ongoing support to help you succeed, partnering with you every step of the way. 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The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks.\n\n\nPrime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more.\n\n\nSite24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone, email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.softwareadvice.com.au/software/360425/site24x7","@type":"ListItem"},{"name":"HSI Donesafe","position":8,"description":"HSI Donesafe is a cloud-based environmental, health, and safety (EHS) management software that helps organizations centralize compliance and reporting. The platform allows organizations to build customized solutions for their specific needs. It provides a comprehensive suite of tools to manage EHS requirements including incident management, audit tracking, contractor onboarding and chemical management. The adaptive resilience platform unifies and futureproofs an organization's worksites, workforces and environments. Additionally, HSI Donesafe's integration capabilities allow organizations to connect the platform with various third-party systems such as HR, workforce management, business intelligence, CRM and payroll.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dcfe7d26-aa11-4f17-846b-f15873af641e.jpeg","url":"https://www.softwareadvice.com.au/software/87530/donesafe","@type":"ListItem"},{"name":"myosh Safety Management Software","position":9,"description":"myosh is a workplace safety management software that is designed to protect teams and ensure compliance with health and safety standards. The software caters to organizations across various industries that prioritize the well-being of their workforce and the effective management of occupational health and safety.\n\nThe software features a flexible, cloud-based platform that has multiple configurable modules that can be easily integrated and customized to suit the unique requirements of each organization. The synchronized mobile app provides improved visibility on all risk mitigation measures. This empowers users to stay informed and make data-driven decisions. The software is focused on exceeding customer expectations through reliable service and continuous platform improvements based on user feedback.\n\nThe platform provides end-to-end processes to ensure compliance with health and safety legislation. This can lead to improvements in productivity, reduced insurance costs, and potential business advantages. Organizations can confidently manage their workplace safety, reduce occupational health and safety risks, and achieve significant time savings with myosh.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3de28cb0-102c-47d3-a412-ab9dbbf464f6.png","url":"https://www.softwareadvice.com.au/software/449618/myosh-Safety-Management-Software","@type":"ListItem"},{"name":"Workday HCM","position":10,"description":"Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analysis, and execution. Workday delivers user and administrative tools such as financial management, HR planning, talent sourcing, payroll processing, reporting and more from a unified portal.\n\nWorkday HCM includes human resource management, workforce planning, recruiting, compensation, benefits, time and attendance, learning and more. Workday also offers a module for educational institutions that includes recruiting and admissions, curriculum management, records, advising and financial aid tracking.\n\nWith Workday HCM, recruiters and managers can build new teams by finding skilled workers through integrated talent searching and job profiles. The built-in HR component allows users to manage time-off and absences through a self-service employee interface that includes time-off requests and reporting, time-tracking, and policy automation. Users can also visualize organizational structures, manage both full-time employees and temporary employees, as well as configure workflows and define end-to-end business processes.\n\nWorkday HCM is mainly used by CHROs within midsize to large enterprises across the telecommunication, education, financial services, healthcare, manufacturing, non-profit, retail and technology industry verticals. Additionally, Workday HCM provides mobile applications for both iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.softwareadvice.com.au/software/390210/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":11,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"JIRA Service Management","position":12,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":13,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.com.au/software/30413/samanage","@type":"ListItem"},{"name":"Datadog","position":14,"description":"Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. \n\nDatadog's SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack.\n\nDatadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.softwareadvice.com.au/software/101405/datadog","@type":"ListItem"},{"name":"Mitti (by SafetyCulture)","position":15,"description":"Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisations, Mitti brings your audit programs, evidence and corrective actions into one operating picture. From the frontline to the boardroom, it gives everyone a clear understanding of how sites are performing against standards, highlights what needs attention and recommends what to do next. Every audit completed, finding raised and action closed out becomes intelligence your teams can use to improve every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7298e0a0-6579-4624-b414-9c8df17b44d4.png","url":"https://www.softwareadvice.com.au/software/113670/iauditor","@type":"ListItem"},{"name":"Splunk Enterprise","position":16,"description":"The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includes data indexing tools, which enable users to locate specific data across large data sets.\n\n\nThe software is designed to serve users with limited technical expertise. A key selling point is the platform's scalability, which allows it to grow with the amount of data it is needed to process; up to at least 100 terabytes per day. To ensure users always have access to their data, even in the event of a system disruption, this platform features built-in failover and disaster recovery capabilities.\n\n\nDeployment options include both on-premise and SaaS (Software as a Service). Subscription pricing is based on the amount of data indexed per day, and pricing decreases as the amount of data indexed increases. There are perpetual and term license pricing options as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.softwareadvice.com.au/software/234262/splunk-enterprise","@type":"ListItem"},{"name":"SiteDocs","position":17,"description":"SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes in the construction and maintenance industries. Users can run their safety programs through mobile apps and web browsers. Key features include digital documentation, compliance management and dashboard. The solution helps users track worker certifications and monitor safety in real time.\n\nSiteDocs features digital documentation that allows users to store their documents in a central repository. Users can organize their documents and tag them appropriately so that they can be searched during audits. It helps users convert paper forms to digital using drag and drop form builder. With the help of the compliance management and worker certification module, users do not miss legal regulations and documentation requirements. Users can also upload safety documents such as safety manual, toolbox talks and material safety data sheets.\n\nSiteDocs offers live phone support during business hours. Pricing is based on company size and users are billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.softwareadvice.com.au/software/29525/sitedocs","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":18,"description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"PagerDuty","position":19,"description":"PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.\n\n\nUsers get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.\n\n\nPagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.softwareadvice.com.au/software/143953/pagerduty","@type":"ListItem"},{"name":"Pirani","position":20,"description":"Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure compliance across corporate processes. With Pirani, teams can define evaluation criteria, identify risks across processes, products, areas, and projects, and implement effective controls in a simple and structured way.\n\nThe platform supports the entire risk lifecycle, from assessment and workflow planning to incident reporting, AML monitoring, and audit management. It enables organizations to assign responsibilities, track progress, and receive automated alerts for pending or overdue tasks, while also providing real-time dashboards and reporting to support informed decision-making.\n\nPirani integrates seamlessly with business tools such as Active Directory, Gmail, Google Drive, Dropbox, and Power BI, ensuring risk management is connected to the organization’s existing ecosystem. Designed to be intuitive, scalable, and AI-powered through Pirani Copilot, the platform makes risk management simple, practical, and effective for organizations of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.softwareadvice.com.au/software/122791/pirani-riskment-suite","@type":"ListItem"},{"name":"New Relic","position":21,"description":"New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. \n\nThe solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. \n\nNew Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.softwareadvice.com.au/software/142684/new-relic-one","@type":"ListItem"},{"name":"Vivantio","position":22,"description":"You've outgrown your help desk. Step up to real service management.\n\nVivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform.\n\nBuilt for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows.\n\nOrganizations choose Vivantio because it helps them:\n\nMove beyond basic help desk software to real service management\nCentralize IT and business service teams on one platform\nConfigure workflows without developers or custom code\nAutomate routing, approvals, escalations, and service processes\nImprove service quality while increasing team capacity\nDeliver measurable business outcomes through reporting and continual service improvement\n\nKey capabilities include:\n\nIncident, Problem, Change, Request, Asset, Configuration, and Knowledge Management\nWorkflow automation, approvals, business rules, routing, and SLA management\nSelf-service portals and branded service experiences\nEnterprise reporting, dashboards, and analytics\nAI-assisted service capabilities, including sentiment analysis and intelligent recommendations\nFLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API\n\nWith flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.softwareadvice.com.au/software/394868/vivantio-pro","@type":"ListItem"},{"name":"Zoho Creator","position":23,"description":"Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with easy integrations and built-in analytics.\n\nWith Zoho Creator, teams can create forms, collect data, automate workflows, generate reports, and build dashboards. The platform enables managers to combines AI assistance, business intelligence, and advanced analytics to turn data into meaningful insights. Its unified data model and auto-scaling infrastructure ensure performance and reliability as your business grows.\n\nWith multiplatform builder, teams can design applications that run natively across web, mobile, and tablet devices, all from a single build. Administrators can also integrate apps with existing systems, such as ERPs, accounting software, inventory platforms, IoT devices, and other cloud tools, to create a connected ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.softwareadvice.com.au/software/392416/zoho-creator","@type":"ListItem"},{"name":"OpsGenie","position":24,"description":"Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.\n\n\nOpsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.\n\n\nOpsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.softwareadvice.com.au/software/438957/opsgenie","@type":"ListItem"},{"name":"AlertMedia","position":25,"description":"All-in-One Platform to Detect, Understand, and Respond to Risk  \n\nAlertMedia is purpose-built to enable fast, confident decision-making when people, operations, and brand are on the line. The leading Risk Intelligence and Response platform, AlertMedia combines real-time threat intelligence with emergency communication and response workflows—so teams quickly understand what’s happening, who’s impacted, and what to do next.  \n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents. \n\nThe AlertMedia Difference:\n\nDeeper, Actionable Risk Intelligence\n\n> Early signals from online activity and OSINT, combined with analyst-verified intelligence, help teams detect emerging threats early, cut through noise, and act with confidence.  \n\nFast, Globally Reliable Emergency Communication\n\n> High-throughput, multichannel delivery with two-way messaging and simple workflows—so messages go out in seconds at any scale. \n\nConnected Workflows From Detection to Resolution\n\n> Intelligence, people data, and response actions come together in one system—reducing clicks, improving alignment, and accelerating response. \n\nBuilt for Rapid Adoption and Execution\n\n> Intuitive workflows and minimal training drive broader admin adoption—eliminating bottlenecks and enabling teams to scale processes with confidence. \n\nScales with Program Maturity\n\n> Expand risk monitoring and response capabilities as needs grow—without adding tools, headcount, or operational complexity. \n\nImplementation & Support\n\n> Streamline onboarding and change management with dedicated support and get answers fast with 24/7 responsiveness from a live team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.softwareadvice.com.au/software/357409/alert-media","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4577/incident-management/software#itemlist","numberOfItems":25}
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