---
description: Discover the best Incident Management Software for your organisation. Compare top Incident Management Software tools with customer reviews, pricing and free demos.
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title: Best Incident Management Software - 2026 Reviews, Pricing & Demos
---

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# Incident Management Software

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## Products

1. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
2. [HSI Donesafe](https://www.softwareadvice.com.au/software/87530/donesafe) — 4.8/5 (96 reviews) — HSI Donesafe is a cloud-based environmental, health, and safety (EHS) management software that helps organizations ce...
3. [Mitti (by SafetyCulture)](https://www.softwareadvice.com.au/software/113670/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisa...
4. [Noggin](https://www.softwareadvice.com.au/software/344697/noggin) — 4.6/5 (8 reviews) — Noggin is a cloud-based incident management platform designed to help organizations manage disruptions through tools ...
5. [VelocityEHS | EHS Software to Outpace Risk](https://www.softwareadvice.com.au/software/160087/velocityehs) — 4.5/5 (166 reviews) — VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify co...
6. [Sentrient](https://www.softwareadvice.com.au/software/216388/workplace-compliance-system) — 4.7/5 (10 reviews) — Sentrient is a simple, easy-to-use, and reliable platform that brings all your Compliance, Governance, Risk, and Comp...
7. [myosh Safety Management Software](https://www.softwareadvice.com.au/software/449618/myosh-Safety-Management-Software) — 4.4/5 (5 reviews) — myosh is a workplace safety management software that is designed to protect teams and ensure compliance with health a...
8. [Safety Champion](https://www.softwareadvice.com.au/software/372564/safety-champion) — 4.8/5 (28 reviews) — Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes acr...
9. [WHS Monitor](https://www.softwareadvice.com.au/software/194812/whs-monitor) — 4.6/5 (11 reviews) — WHS Monitor provides an interactive and fully scalable WHS solution and integrates all aspects of incident reporting,...
10. [GoAudits](https://www.softwareadvice.com.au/software/200005/goaudits) — 4.8/5 (145 reviews) — GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklis...
11. [ecoPortal](https://www.softwareadvice.com.au/software/132448/ecoportal) — 4.6/5 (53 reviews) — ecoPortal is your long-term partner in building safer, healthier workplaces. Our health and safety management platfor...
12. [Dashpivot](https://www.softwareadvice.com.au/software/443480/dashpivot) — 4.7/5 (76 reviews) — Dashpivot is a cloud-based project management solution that helps construction businesses of all sizes manage workflo...
13. [Site24x7](https://www.softwareadvice.com.au/software/360425/site24x7) — 4.7/5 (382 reviews) — Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor we...
14. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
15. [Workday HCM](https://www.softwareadvice.com.au/software/390210/workday-hcm) — 4.5/5 (1775 reviews) — Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analys...
16. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
17. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
18. [SolarWinds Service Desk](https://www.softwareadvice.com.au/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
19. [Datadog](https://www.softwareadvice.com.au/software/101405/datadog) — 4.6/5 (369 reviews) — Datadog is a cloud-based observability and security platform that helps technology, financial services, e-commerce, h...
20. [Pulseway](https://www.softwareadvice.com.au/software/36599/pulseway) — 4.7/5 (312 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
21. [NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (298 reviews) — NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizati...
22. [Splunk Enterprise](https://www.softwareadvice.com.au/software/234262/splunk-enterprise) — 4.6/5 (267 reviews) — The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includ...
23. [SiteDocs](https://www.softwareadvice.com.au/software/29525/sitedocs) — 4.8/5 (255 reviews) — SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes ...
24. [Pirani](https://www.softwareadvice.com.au/software/122791/pirani-riskment-suite) — 4.5/5 (225 reviews) — Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure ...
25. [PagerDuty](https://www.softwareadvice.com.au/software/143953/pagerduty) — 4.6/5 (221 reviews) — PagerDuty is a cloud-based operations platform that helps businesses of all sizes detect, respond to, and resolve IT ...

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## Related Categories

- [Occupational Health Software](https://www.softwareadvice.com.au/directory/439/occupational-health/software)
- [Audit Software](https://www.softwareadvice.com.au/directory/4188/audit/software)
- [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [EHS Management Software](https://www.softwareadvice.com.au/directory/4673/ehs/software)

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| en | <https://www.softwareadvice.com/incident-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4577/incident-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4577/incident-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4577/incident-management/software> |
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The platform provides access to pre-configured modules and templates based on industry standards, including ISO 22308 for crisis management and ISO 22301 for business continuity.\n\nNoggin features a mobile-friendly interface with apps for iOS and Android, allowing users to access information remotely. It automates workflows for approvals, assessments, and notifications to streamline processes and support compliance. Additionally, it also supports emergency management across preparation, planning, response, and recovery phases while maintaining security operations to safeguard people and assets during disruptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/670ae227-20b3-46e4-97e9-33a450abc57b.png","url":"https://www.softwareadvice.com.au/software/344697/noggin","@type":"ListItem"},{"name":"VelocityEHS | EHS Software to Outpace Risk","position":5,"description":"VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify complex issues to deliver exceptional outcomes. Whether you’re a global enterprise or a smaller organization with big aspirations, a partnership with VelocityEHS provides your team with an approach to EHS & ESG that is smart enough to predict and address your challenges without overwhelming or adding unnecessary complexity. \n\nRelied on by more than 10 million users worldwide, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold standard, delivering best-in-class software solutions for managing Safety, Ergonomics, Chemical Management, and Operational Risk. In addition, Velocity offers world-class applications for Contractor Safety & Permit to Work, Environmental Compliance, and ESG. \n\nThe VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any other EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2025 Green Quadrant Analysis, VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.","image":"https://images.g2crowd.com/uploads/product/image/78d763cf17fdbc299a2ced5d65f5a5be/velocityehs-ehs-software-to-outpace-risk.png","url":"https://www.softwareadvice.com.au/software/160087/velocityehs","@type":"ListItem"},{"name":"Sentrient","position":6,"description":"Sentrient is a simple, easy-to-use, and reliable platform that brings all your Compliance, Governance, Risk, and Compliance (GRC), and Human Resources (HR) processes into one seamless system. Designed to save you time, reduce risks, and ensure your organisation stays compliant, Sentrient streamlines your processes and makes regulatory requirements easy to meet.\n\nKey Features & Benefits:\n\nCompliance Management:\n\nAutomated Compliance Training & Reporting: Easily manage compliance obligations with pre-made reports, online courses, and policy sign-offs.\n\nIncident & Risk Management: Track incidents and manage risk effectively, ensuring a proactive approach to compliance.\n\nAudit-Ready Reports: Generate ready-made audit reports, reducing stress during compliance assessments.\n\nOnline Surveys: Gauge your organisation's safety and compliance culture through online surveys that give you actionable insights.\n\nAccess from Any Device: Access the system from any device, ensuring flexibility and easy collaboration.\n\nGovernance, Risk, and Compliance (GRC):\n\nSeamless Risk Management: Manage your organisation’s risks with tools that help mitigate potential compliance breaches in safety, privacy, and more.\n\nEasy Implementation: Implement your GRC program quickly and easily with Sentrient’s user-friendly interface.\n\nAudit-Ready Resources: Legally endorsed GRC resources ensure that your organisation adheres to all required laws and regulations.\n\nAsset & Incident Management: Simplify the management of assets, incidents, and inspections and stay audit-ready with real-time updates.\n\nHR Management:\n\nStreamlined HR Processes: Sentrient’s HR management system brings onboarding, performance tracking, and goal setting into one platform.\n\nTalent Pool & Recruitment: Build and manage your talent pool and streamline recruitment processes.\n\nPaperless Onboarding: Onboard new employees quickly with paperless forms and streamlined workflows.\n\nLearning & Capability Management: Support employee development and training, ensuring a well-equipped and engaged workforce.\n\nEmployee Lifecycle Engagement: Engage with employees throughout their entire lifecycle with easy access to HR tools and resources.\n\nWhy Choose Sentrient? Sentrient offers an integrated approach to Compliance, GRC, and HR, making it the ideal solution for businesses looking to simplify their operations while ensuring full regulatory compliance. With easy-to-access online tools, automated reminders, audit-ready reports, and a simple user interface, Sentrient empowers your organisation to stay ahead of risks, improve safety, and foster a healthy company culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5fdec3ac-65af-45d6-9b55-edf3a174fa5c.jpeg","url":"https://www.softwareadvice.com.au/software/216388/workplace-compliance-system","@type":"ListItem"},{"name":"myosh Safety Management Software","position":7,"description":"myosh is a workplace safety management software that is designed to protect teams and ensure compliance with health and safety standards. The software caters to organizations across various industries that prioritize the well-being of their workforce and the effective management of occupational health and safety.\n\nThe software features a flexible, cloud-based platform that has multiple configurable modules that can be easily integrated and customized to suit the unique requirements of each organization. The synchronized mobile app provides improved visibility on all risk mitigation measures. This empowers users to stay informed and make data-driven decisions. The software is focused on exceeding customer expectations through reliable service and continuous platform improvements based on user feedback.\n\nThe platform provides end-to-end processes to ensure compliance with health and safety legislation. This can lead to improvements in productivity, reduced insurance costs, and potential business advantages. Organizations can confidently manage their workplace safety, reduce occupational health and safety risks, and achieve significant time savings with myosh.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3de28cb0-102c-47d3-a412-ab9dbbf464f6.png","url":"https://www.softwareadvice.com.au/software/449618/myosh-Safety-Management-Software","@type":"ListItem"},{"name":"Safety Champion","position":8,"description":"Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes across the organization. It enables users to report incidents online, send auto-generated notifications to all stakeholders and define workflows for further investigations.\n\n\nSafety Champion enables administrators to conduct workplace inspections using checklist forms with separate sections for users to record comments, photos, file attachments, corrective actions and time. It provides users with configurable health and safety manuals and customizable templates/documents to maintain records for internal policies and procedures. Additionally, businesses can build an employee database with information such as emergency contacts, training documents, certifications and more on a centralized platform, facilitating quick data access.\n\n\nSafety Champion allows users to track and monitor expiration across internal and contractor insurances, registrations, licenses and certificates. It is available for free and, on monthly/annual subscriptions. Support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2993c952-7a2b-4d5b-a43a-2b526a775476.png","url":"https://www.softwareadvice.com.au/software/372564/safety-champion","@type":"ListItem"},{"name":"WHS Monitor","position":9,"description":"WHS Monitor provides an interactive and fully scalable WHS solution and integrates all aspects of incident reporting, risk management, contractor compliance, asset maintenance and chemical management into a complete workplace health and safety management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c7c8d3d-437f-4dbd-9ac3-034daecc2d59.jpeg","url":"https://www.softwareadvice.com.au/software/194812/whs-monitor","@type":"ListItem"},{"name":"GoAudits","position":10,"description":"GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklists and automated reporting. It is used across industries such as hospitality, food and beverage, healthcare, retail, manufacturing, facility management, construction, and logistics. The platform supports inspections for purposes such as brand standards compliance, quality control, health and safety checks, food safety, and adherence to standard operating procedures.\n\nThe application includes mobile auditing features compatible with phones, tablets, and computers on Android and iOS platforms. GoAudits functions in offline environments and allows the creation of custom digital checklists with options for photo capture, annotations, and e-signatures. After inspections, it generates reports with smart scores and historical trends, reducing the need for manual reporting.\n\nGoAudits includes a task management system to support communication between frontline staff and management. It enables the assignment of follow-up actions, the creation of custom workflows, and the standardization of processes across locations. A dashboard provides real-time operational insights, helping organizations track performance, identify recurring issues, and monitor trends across teams or sites. The collected data supports efforts to improve standards and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.softwareadvice.com.au/software/200005/goaudits","@type":"ListItem"},{"name":"ecoPortal","position":11,"description":"ecoPortal is your long-term partner in building safer, healthier workplaces. Our health and safety management platform encourages worker engagement, making it easy for everyone in your organisation to actively participate in creating a proactive safety culture. \n\nStreamline your health & safety with ecoPortal's comprehensive solution. Choose from over 30 modules, including Incident Management, Hazard & Risk Assessment, Audits & Inspections, Visitor & Contractor Management, and much more. Leverage our industry-leading, best-practice templates for an effortless implementation. Additionally, configure workflows to fit your unique organisational needs, and turn your data into meaningful reports to uncover valuable insights.\n\nOur integrated, native mobile app comes at no additional cost and ensures your teams are engaged on the go. ecoPortal Connect is optimised for mobile and designed with frontline workers in mind. It facilitates fast and accurate information capture with multimedia uploads, and voice-to-text functionality even when offline.\n\nOur solutions include: \n- Health & Safety Management: easily record and report incidents—from injury and illness claims to incidents and near-misses—from any device. Stay on top of needed health checks and any follow up actions.\n- Risk Management: store hazard and risk information so your teams can easily access it. Implement, record, track and review controls over time, fostering continuous improvement. \n- Quality Management: maintain quality control by centralising and streamlining processes, such as non-conformance, audits & inspections. Ensure transparency and visibility from supplier to customer, engaging stakeholders with continuous feedback loops.\n- Environmental Management: automate reminders for timely task completion and ensure transparent environmental data, translating into effective compliance of any environmental management system (EMS) standard, including ISO 14001.\n- Third-party safety: Ensure complete on-site safety of contractors and visitors with ecoPortal's end-to-end lifecycle management. Streamline prequalification, inductions, on-site access control, and performance monitoring for both contractors and visitors.\n- Emergency Management: ensure worker safety during emergencies with timely and accurate communication from the ecoPortal mobile App.\n\necoPortal’s mission is to create engaged safety cultures and healthier environments for all. Your organisation will be assigned dedicated teams that will provide ongoing support to help you succeed, partnering with you every step of the way. Embrace a proactive approach to health and safety with ecoPortal and transform your organisation’s safety culture with ease and confidence.\n\nLearn more at ecoportal.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c1a7e0e-06ad-42fe-963f-bcff92660d2d.png","url":"https://www.softwareadvice.com.au/software/132448/ecoportal","@type":"ListItem"},{"name":"Dashpivot","position":12,"description":"Dashpivot is a cloud-based project management solution that helps construction businesses of all sizes manage workflow, teams, and projects. It allows users to capture, organize and track work via real-time updates, automation, and analytics.\n\n\nPrime features of the platform include offline data collection, media upload, location tagging, draft and autosave, PDF markup, e-signatures, version control, built-in reporting, template grouping and more. Additionally, the platform offers an integrated management system to update, format and publish multiple documents such as Word, Excel and PDF. The solution also allows storage and printing of documents via cloud storage.\n\n\nDashpivot integrates with various third-party applications such as Zapier, SharePoint, aconex, Salesforce and SAP. The product is available on a per month subscription pricing and support is extended via phone, email and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22c72995-f8cb-4aae-a9e5-0fe4278fb4c2.png","url":"https://www.softwareadvice.com.au/software/443480/dashpivot","@type":"ListItem"},{"name":"Site24x7","position":13,"description":"Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks.\n\n\nPrime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more.\n\n\nSite24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone, email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.softwareadvice.com.au/software/360425/site24x7","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":14,"description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Workday HCM","position":15,"description":"Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analysis, and execution. Workday delivers user and administrative tools such as financial management, HR planning, talent sourcing, payroll processing, reporting and more from a unified portal.\n\nWorkday HCM includes human resource management, workforce planning, recruiting, compensation, benefits, time and attendance, learning and more. Workday also offers a module for educational institutions that includes recruiting and admissions, curriculum management, records, advising and financial aid tracking.\n\nWith Workday HCM, recruiters and managers can build new teams by finding skilled workers through integrated talent searching and job profiles. The built-in HR component allows users to manage time-off and absences through a self-service employee interface that includes time-off requests and reporting, time-tracking, and policy automation. Users can also visualize organizational structures, manage both full-time employees and temporary employees, as well as configure workflows and define end-to-end business processes.\n\nWorkday HCM is mainly used by CHROs within midsize to large enterprises across the telecommunication, education, financial services, healthcare, manufacturing, non-profit, retail and technology industry verticals. Additionally, Workday HCM provides mobile applications for both iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.softwareadvice.com.au/software/390210/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":16,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"JIRA Service Management","position":17,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":18,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.com.au/software/30413/samanage","@type":"ListItem"},{"name":"Datadog","position":19,"description":"Datadog is a cloud-based observability and security platform that helps technology, financial services, e-commerce, healthcare, media, telecommunications, pharma, and public sector organizations monitor their full technology stack. It serves businesses of all sizes, from startups to large enterprises.\n\nDeployed as SaaS, Datadog also supports public cloud, private cloud, hybrid, on-premises, and bring-your-own-cloud environments.\n\nCore features include infrastructure monitoring, application performance monitoring with distributed tracing, log management, network monitoring, database query-level visibility, real user monitoring with session replay, synthetic testing, and cloud security with threat detection and CI/CD pipeline observability. Over 1,000 out-of-the-box integrations allow teams to monitor existing tools without replacing them. Automated anomaly detection and root cause analysis help reduce time spent diagnosing incidents. A low-code workflow automation builder with over 1,750 actions supports operational tasks, and AI-assisted investigation tools help teams query telemetry and identify issues using natural language.\n\nShared dashboards and alerting support collaboration across development, operations, security, and business teams.\n\nSupport is available via a knowledge base, documentation, and customer support channels.","image":"https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png","url":"https://www.softwareadvice.com.au/software/101405/datadog","@type":"ListItem"},{"name":"Pulseway","position":20,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.com.au/software/36599/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":21,"description":"NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.softwareadvice.com.au/software/349671/ninjarmm","@type":"ListItem"},{"name":"Splunk Enterprise","position":22,"description":"The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includes data indexing tools, which enable users to locate specific data across large data sets.\n\n\nThe software is designed to serve users with limited technical expertise. A key selling point is the platform's scalability, which allows it to grow with the amount of data it is needed to process; up to at least 100 terabytes per day. To ensure users always have access to their data, even in the event of a system disruption, this platform features built-in failover and disaster recovery capabilities.\n\n\nDeployment options include both on-premise and SaaS (Software as a Service). Subscription pricing is based on the amount of data indexed per day, and pricing decreases as the amount of data indexed increases. There are perpetual and term license pricing options as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.softwareadvice.com.au/software/234262/splunk-enterprise","@type":"ListItem"},{"name":"SiteDocs","position":23,"description":"SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes in the construction and maintenance industries. Users can run their safety programs through mobile apps and web browsers. Key features include digital documentation, compliance management and dashboard. The solution helps users track worker certifications and monitor safety in real time.\n\nSiteDocs features digital documentation that allows users to store their documents in a central repository. Users can organize their documents and tag them appropriately so that they can be searched during audits. It helps users convert paper forms to digital using drag and drop form builder. With the help of the compliance management and worker certification module, users do not miss legal regulations and documentation requirements. Users can also upload safety documents such as safety manual, toolbox talks and material safety data sheets.\n\nSiteDocs offers live phone support during business hours. Pricing is based on company size and users are billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.softwareadvice.com.au/software/29525/sitedocs","@type":"ListItem"},{"name":"Pirani","position":24,"description":"Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure compliance across corporate processes. With Pirani, teams can define evaluation criteria, identify risks across processes, products, areas, and projects, and implement effective controls in a simple and structured way.\n\nThe platform supports the entire risk lifecycle, from assessment and workflow planning to incident reporting, AML monitoring, and audit management. It enables organizations to assign responsibilities, track progress, and receive automated alerts for pending or overdue tasks, while also providing real-time dashboards and reporting to support informed decision-making.\n\nPirani integrates seamlessly with business tools such as Active Directory, Gmail, Google Drive, Dropbox, and Power BI, ensuring risk management is connected to the organization’s existing ecosystem. Designed to be intuitive, scalable, and AI-powered through Pirani Copilot, the platform makes risk management simple, practical, and effective for organizations of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.softwareadvice.com.au/software/122791/pirani-riskment-suite","@type":"ListItem"},{"name":"PagerDuty","position":25,"description":"PagerDuty is a cloud-based operations platform that helps businesses of all sizes detect, respond to, and resolve IT incidents faster. Suited for industries such as technology, finance, healthcare, and retail, PagerDuty centralizes alerts from monitoring tools, routes them to the right team members, and tracks resolution progress in real time. Core features include on-call scheduling, automated incident routing, escalation policies, and post-incident reporting. On-call scheduling ensures the correct personnel are notified at the right time, reducing response delays. Escalation policies automatically alert backup responders when issues go unacknowledged. Post-incident reports help teams identify root causes and prevent future disruptions. The platform integrates with a wide range of third-party tools, including monitoring, ticketing, and communication applications. Support is available via email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png","url":"https://www.softwareadvice.com.au/software/143953/pagerduty","@type":"ListItem"}],"numberOfItems":25}
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