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description: Page 5 - Discover the best Call Centre Software for your organisation. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Call Centre Software - 2026 Reviews, Pricing & Demos
---

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# Call Centre Software

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## Products

1. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) — Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on b...
2. [User.com](https://www.softwareadvice.com.au/software/99203/user-com) — 4.6/5 (36 reviews) — User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The...
3. [Channels](https://www.softwareadvice.com.au/software/99434/channels) — 4.8/5 (36 reviews) — Channels is a customer service solution for call centers and client success teams that offers tools including channel...
4. [ClearTouch Operator](https://www.softwareadvice.com.au/software/344033/cleartouch-operator) — 4.6/5 (36 reviews) — ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless an...
5. [VirtualPBX](https://www.softwareadvice.com.au/software/160417/virtualpbx) — 4.7/5 (36 reviews) — VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to strea...
6. [Freshcaller](https://www.softwareadvice.com.au/software/436334/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer e...
7. [Telzio](https://www.softwareadvice.com.au/software/162292/telzio) — 4.5/5 (34 reviews) — Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows p...
8. [Aloware](https://www.softwareadvice.com.au/software/88936/aloware) — 4.1/5 (34 reviews) — As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and wor...
9. [MaxContact](https://www.softwareadvice.com.au/software/120574/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
10. [Callture](https://www.softwareadvice.com.au/software/146272/callture) — 4.8/5 (32 reviews) — CALLTURE Communications is a cloud-based phone service that helps business and residential users to communicate with ...
11. [CloudAgent](https://www.softwareadvice.com.au/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews) — CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via mu...
12. [ServiceOS](https://www.softwareadvice.com.au/software/357850/serviceos) — 5.0/5 (32 reviews) — ServiceOS is here to optimize your service business, save you time and money and take you to the next level. It's a u...
13. [LiveVox](https://www.softwareadvice.com.au/software/142846/livevox) — 4.7/5 (32 reviews) — LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion intera...
14. [Oracle B2C Service](https://www.softwareadvice.com.au/software/459956/Oracle-Right-Now) — 4.5/5 (32 reviews) — Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences acro...
15. [IFS Cloud](https://www.softwareadvice.com.au/software/3243/ifs-applications) — 3.9/5 (30 reviews) — IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce c...
16. [NUACOM](https://www.softwareadvice.com.au/software/103829/nuacom) — 4.8/5 (30 reviews) — NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-...
17. [Voiso](https://www.softwareadvice.com.au/software/101501/voiso) — 4.7/5 (30 reviews) — Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and...
18. [Helpshift](https://www.softwareadvice.com.au/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
19. [eTollFree](https://www.softwareadvice.com.au/software/47633/etollfree) — 4.6/5 (29 reviews) — eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works a...
20. [FocalScope](https://www.softwareadvice.com.au/software/20187/focalscope) — 5.0/5 (28 reviews) — FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketi...
21. [QueueMetrics](https://www.softwareadvice.com.au/software/30005/queuemetrics) — 4.7/5 (27 reviews) — QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and...
22. [VCC Live](https://www.softwareadvice.com.au/software/42531/vcc-live) — 4.7/5 (27 reviews) — VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offer...
23. [Dialer360](https://www.softwareadvice.com.au/software/167155/dialer360) — 4.7/5 (27 reviews) — Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call re...
24. [Ytel](https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter) — 3.9/5 (26 reviews) — Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with d...
25. [CallFire](https://www.softwareadvice.com.au/software/173071/callfire) — 4.3/5 (26 reviews) — CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to t...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software)

## Links

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-----

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With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests.\n\n\nThe Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc87a78f-e2ac-4886-abbf-10ba44ac0527.png","url":"https://www.softwareadvice.com.au/software/99434/channels","@type":"ListItem"},{"name":"ClearTouch Operator","position":4,"description":"ClearTouch is a cloud-hosted contact center solutions provider helping organizations of all sizes deliver seamless and personalized customer experiences. Our platform unifies voice, omnichannel communication, AI-powered analytics, workforce engagement, and automation—enabling businesses to boost agent productivity, reduce costs, and increase customer satisfaction.\n\nWith real-time dashboards, advanced voice analytics, customizable reporting, and integrations with CRMs like Salesforce, Zoho, and Zendesk, ClearTouch makes it easy to monitor performance, automate workflows, and drive data-backed decisions. \n\nThe platform ensures compliance with PCI-DSS, GDPR, and Indian telecom regulations, while offering flexible per-minute pricing and a no-contract model. Plus, deployment takes as little as 48 hours, allowing businesses to scale quickly without disruption.\n\nWe serve diverse industries including BFSI, BPO & Call Centers, Healthcare, Retail & E-commerce, Telecom, Debt Collection, and Travel & Hospitality. Whether your goal is to cut call abandonment rates, boost CSAT scores, or scale operations across remote and on-site teams, ClearTouch delivers measurable results—faster resolutions, smarter insights, and more meaningful customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94c29f8-3b1a-40da-a32f-9aa09cc07435.png","url":"https://www.softwareadvice.com.au/software/344033/cleartouch-operator","@type":"ListItem"},{"name":"VirtualPBX","position":5,"description":"VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-attendant, customized greetings, and more.\n\nIn addition, VirtualPBX offers powerful features like call recording, CRM integration, email-to-fax, hot desking, ACD queues, and a free browser-based web phone.\n\nEnterprise businesses can integrate with robust solutions like Zapier and Webhooks to tether their phone system to over 700+ business apps. VirtualPBX offers services on a monthly and annual subscription basis that includes US-based support via phone, email, and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75ec3caf-64c8-4e1d-8fa4-2bbb2c6c96cb.png","url":"https://www.softwareadvice.com.au/software/160417/virtualpbx","@type":"ListItem"},{"name":"Freshcaller","position":6,"description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. \n\nWith Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.softwareadvice.com.au/software/436334/freshcaller","@type":"ListItem"},{"name":"Telzio","position":7,"description":"Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider.\n\n\nThe key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows.\n\n\nThe solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules.\n\n\nIts phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a33a5e03-6702-4f8e-86e3-a44374256457.png","url":"https://www.softwareadvice.com.au/software/162292/telzio","@type":"ListItem"},{"name":"Aloware","position":8,"description":"As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tools to crush quotas and close more deals efficiently by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.\n\n\nDesigned for efficiency, Aloware lets users set up automated workflows by utilizing Aloware's friendly automation system to customize the best workflow. With the use of triggers, businesses can maximize your time building customer relationships than playing catch-up with your phones. Also, businesses can contact leads across different channels by connecting with customers on their channel of preference such as call, text, email or social.\n\n\nAloware’s Power Dialer brings a smart click-to-call function that dials the numbers for users automatically. Teams with existing CRMs shouldn’t worry about migrating to Aloware’s platform. It efficiently integrates with your favorite CRMs seamlessly, so users can bounce back to work quickly. Aloware is a premier partner of Hubspot and Pipedrive, making sure everything is in proper sync.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.softwareadvice.com.au/software/88936/aloware","@type":"ListItem"},{"name":"MaxContact","position":9,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.softwareadvice.com.au/software/120574/maxcontact","@type":"ListItem"},{"name":"Callture","position":10,"description":"CALLTURE Communications is a cloud-based phone service that helps business and residential users to communicate with their staff and clients via phone, email, chat, video and text messages. It includes an interactive voice recorder (IVR), multiple extensions, voicemail recording and playback, on-hold music and call blast features.\n\n\nBased out of Canada, CALLTURE enables businesses to make unlimited inbound and outbound calls throughout the country. It allows business to record, set up and play greeting messages for their callers. Callers can also leave voicemails in case they are not connected with an agent.  \n\n\nCALLTURE comes with a PBX phone system that enables callers to make and receive calls, route calls to peers, divert calls to their landline or personal mobile and leave voicemails for their callers when they are away. The phone system includes features like 3-way calling, caller ID, speed dial, speakerphone, distinctive rings and more.\n\n\nCALLTURE is available on a per user per month subscription basis and offers phone-based technical support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ab55ab53-dc3a-4e5d-9c04-c31e6bd411af.png","url":"https://www.softwareadvice.com.au/software/146272/callture","@type":"ListItem"},{"name":"CloudAgent","position":11,"description":"CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.\n\n\nCloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.\n\n\nCloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16a7d7b0-20a9-4e30-a449-20f6386caa4e.png","url":"https://www.softwareadvice.com.au/software/103643/ozonetel-cloudagent","@type":"ListItem"},{"name":"ServiceOS","position":12,"description":"ServiceOS is here to optimize your service business, save you time and money and take you to the next level. It's a unique system for business management and growth, which will save you from tedious operational work to focus on important business opportunities.\n\nThe system controls the entire workflow without your intervention. Features of ServiceOS include service delivery, online booking, check-in/check-out, real-time location tracking, on-site price change, surge pricing, real-time job tracking, on-demand requests, workforce management and manageable checklists.\n\nThe sales features help you sell more and increase profits. It manages online and offline booking forms, sales scripts, call center automation, call to booking applications and video consulting. It handles complaints, online training and customer relationship management operations.\n\nIt helps you manage staff better through partner profiles with performance dashboards and live availability management. It handles commission plan management, automated payments, advanced notifications, membership club and loyalty and subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d27dd0a-5776-40ab-b8cf-7508dc4253a1.jpeg","url":"https://www.softwareadvice.com.au/software/357850/serviceos","@type":"ListItem"},{"name":"LiveVox","position":13,"description":"LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab96803-e362-4eac-bc11-f147a640e6fe.png","url":"https://www.softwareadvice.com.au/software/142846/livevox","@type":"ListItem"},{"name":"Oracle B2C Service","position":14,"description":"Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case.\n\nOne key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e5c8d0b-21ea-4d94-8d6e-0c7ab056dea0.png","url":"https://www.softwareadvice.com.au/software/459956/Oracle-Right-Now","@type":"ListItem"},{"name":"IFS Cloud","position":15,"description":"IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce complexity, cost and risk as you plan, manage and optimize critical asset availability, strive for operational excellence and workforce productivity.\n\nIFS Cloud delivers a broad set of ERP, Service Management and Enterprise Asset Management capabilities. Organizations choose the capabilities they need from across the solution areas.  Built on a powerful, flexible common platform IFS Cloud combines deep industry and functional strength with intelligent autonomous capabilities. \n\nIFS Cloud focuses on five key industries, namely, manufacturing, energy, utilities and resources, service, construction and engineering, and aerospace and defense.\n\nIt’s ideal for those who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. \n\nIndustrial AI is IFS.ai. This is the backbone of IFS Cloud's ERP, Asset Management (EAM) and Service Management (FSM and ITSM) solutions. AI in an industrial setting can be transformative and boundary-breaking for your business. Whether you run a manufacturing site, maintain a fleet of aircraft, or are building facilities for tomorrow’s smart cities, our leading AI technology enables you to deliver when it matters. IFS.ai combines simulation, optimization and anomaly detection to drive the efficiency of your people, assets, and workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/144fd600-90c2-4a83-980e-30734a432142.png","url":"https://www.softwareadvice.com.au/software/3243/ifs-applications","@type":"ListItem"},{"name":"NUACOM","position":16,"description":"NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.\n\n\nKey features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.\n\n\nNUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.softwareadvice.com.au/software/103829/nuacom","@type":"ListItem"},{"name":"Voiso","position":17,"description":"Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers.\n\nVoiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls.\n\nVoiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards.\n\nThe system features pre-built integrations with the most popular CRM systems, including  Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. \n\nVoiso offers 24/7 support, a dedicated boarding engineer, and a free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ad55407-075e-45af-a6d5-a63dfe6d32ee.png","url":"https://www.softwareadvice.com.au/software/101501/voiso","@type":"ListItem"},{"name":"Helpshift","position":18,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.com.au/software/136453/helpshift","@type":"ListItem"},{"name":"eTollFree","position":19,"description":"eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.\n\n\nThe customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.\n\n\neTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance.\n\n\nUsers can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c7f19a-2601-4958-8517-8b8dee692416.png","url":"https://www.softwareadvice.com.au/software/47633/etollfree","@type":"ListItem"},{"name":"FocalScope","position":20,"description":"FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool.\n\n\nWith FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point.\n\n\nFocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee.\n\n\nThis software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later.\n\n\nFocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.softwareadvice.com.au/software/20187/focalscope","@type":"ListItem"},{"name":"QueueMetrics","position":21,"description":"QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.\n\n\nQueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.\n\n\nQueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.\n\n\nThe software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/086bd90e-4e08-4ce6-b2ce-aa3eea5b3bf1.png","url":"https://www.softwareadvice.com.au/software/30005/queuemetrics","@type":"ListItem"},{"name":"VCC Live","position":22,"description":"VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.\n\n\nVCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.\n\n\nVCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.\n\n\nVCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.softwareadvice.com.au/software/42531/vcc-live","@type":"ListItem"},{"name":"Dialer360","position":23,"description":"Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features.\n\n\nDialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents.\n\n\nDialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities.\n\n\nThis system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.\n\n\nDialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.softwareadvice.com.au/software/167155/dialer360","@type":"ListItem"},{"name":"Ytel","position":24,"description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.softwareadvice.com.au/software/177655/x5cloudcontactcenter","@type":"ListItem"},{"name":"CallFire","position":25,"description":"CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.\n\n\nCallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.\n\n\nCallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a7c534-7040-4b21-907e-3e6b0798369e.png","url":"https://www.softwareadvice.com.au/software/173071/callfire","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4588/call-center/software?page=5#itemlist","numberOfItems":25}
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