---
description: Discover the best Customer Retention Software for your organisation. Compare top Customer Retention Software tools with customer reviews, pricing and free demos.
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title: Best Customer Retention Software - 2026 Reviews, Pricing & Demos
---

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# Customer Retention Software

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## Products

1. [Customerscore.io](https://www.softwareadvice.com.au/software/524566/Customerscore-io) — 4.8/5 (17 reviews) — Customerscore.io helps SaaS businesses prevent churn and uncover upsell opportunities, enabling them to grow revenue ...
2. [Custify](https://www.softwareadvice.com.au/software/148852/custify) — 4.9/5 (122 reviews) — Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain c...
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1754 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
4. [Hotjar](https://www.softwareadvice.com.au/software/136486/hotjar) — 4.6/5 (539 reviews) — Hotjar is a website behavior analytics tool designed to provide insights into how visitors interact with websites. It...
5. [Campaign Monitor by Marigold](https://www.softwareadvice.com.au/software/127246/campaign-monitor) — 4.5/5 (505 reviews) — Campaign Monitor by Marigold is a cloud-based email marketing solution that helps businesses manage new subscriptions...
6. [Xoxoday](https://www.softwareadvice.com.au/software/93469/xoxoday-plum) — 4.4/5 (260 reviews) — Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosy...
7. [XM for Customer Experience](https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
8. [ReviewTrackers](https://www.softwareadvice.com.au/software/402178/reviewtrackers) — 4.7/5 (172 reviews) — ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key fe...
9. [Braze](https://www.softwareadvice.com.au/software/298874/braze) — 4.7/5 (168 reviews) — Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they lov...
10. [Emma by Marigold](https://www.softwareadvice.com.au/software/426694/emma-by-marigold) — 4.2/5 (156 reviews) — Emma by Marigold is a cloud-based email marketing platform that helps users design email campaigns and review their p...
11. [ChurnZero](https://www.softwareadvice.com.au/software/77862/churnzero) — 4.7/5 (129 reviews) — ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand th...
12. [Whatfix](https://www.softwareadvice.com.au/software/83106/whatfix) — 4.6/5 (77 reviews) — Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digi...
13. [GUIDEcx](https://www.softwareadvice.com.au/software/349977/guidecx) — 4.7/5 (64 reviews) — GUIDEcx is a customer onboarding solution that simplifies complex implementation workflows. Unlike other project mana...
14. [MoEngage](https://www.softwareadvice.com.au/software/147871/moengage) — 4.3/5 (58 reviews) — MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and person...
15. [Screeb](https://www.softwareadvice.com.au/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
16. [WebEngage](https://www.softwareadvice.com.au/software/161494/webengage) — 4.5/5 (32 reviews) — WebEngage is a full-stack Customer Data Platform (CDP) and Marketing Automation Suite that simplifies and amplifies u...
17. [Planhat](https://www.softwareadvice.com.au/software/108855/planhat) — 4.6/5 (28 reviews) — Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire cust...
18. [Pushwoosh](https://www.softwareadvice.com.au/software/84297/pushwoosh) — 4.4/5 (20 reviews) — Maximize your conversions and customer loyalty using Pushwoosh's customer engagement software\! Utilize data, behavior...
19. [Talon.One](https://www.softwareadvice.com.au/software/317702/talonone) — 4.8/5 (16 reviews) — Talon.One is a sales promotions tool that assists marketers with campaign management, custom coupon creation and refe...
20. [Selligent](https://www.softwareadvice.com.au/software/155125/selligent) — 4.6/5 (15 reviews) — Selligent is a cloud-based marketing automation solution designed to help businesses create and manage marketing camp...
21. [Revinova](https://www.softwareadvice.com.au/software/392637/revinova) — 4.6/5 (14 reviews) — Revinova is an Agentic AI Orchestration and Enablement Platform designed to transform how businesses educate, engage,...
22. [Sailthru](https://www.softwareadvice.com.au/software/228037/sailthru) — 3.9/5 (11 reviews) — Sailthru by Zeta is a marketing automation platform designed to help businesses engage with customers across various ...
23. [Maqsam](https://www.softwareadvice.com.au/software/521118/Maqsam) — 4.5/5 (11 reviews) — Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries suc...
24. [Freshsuccess](https://www.softwareadvice.com.au/software/78114/natero) — 4.6/5 (8 reviews) — Freshsuccess is a customer success platform that helps businesses streamline operations related to customer account h...
25. [Akita](https://www.softwareadvice.com.au/software/124429/akita) — 4.4/5 (8 reviews) — Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling oppo...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software)
- [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

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| en | <https://www.softwareadvice.com/customer-retention/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4619/customer-retention/software> |
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A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"Hotjar","position":4,"description":"Hotjar is a website behavior analytics tool designed to provide insights into how visitors interact with websites. It is used by teams such as marketers, product managers, designers, and researchers to better understand user behavior and support website optimization and user experience improvements.\n\nThe platform includes features such as heatmaps that visualize user attention patterns, session recordings that capture interactions, and tools for collecting user feedback. It offers customizable surveys for gathering customer satisfaction data, interview capabilities for user testing, and funnel analysis for monitoring conversion paths. Dashboards organize behavior data in accessible formats, and a highlights feature allows teams to save and categorize key insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.softwareadvice.com.au/software/136486/hotjar","@type":"ListItem"},{"name":"Campaign Monitor by Marigold","position":5,"description":"Campaign Monitor by Marigold is a cloud-based email marketing solution that helps businesses manage new subscriptions, send email newsletters and generate reports. It caters to businesses of all sizes across various industry verticals.\n\nThe solution offers several features like customer journeys, targeted segments and more that help organizations to execute email marketing campaigns, as well as a drag-and-drop email builder, through which users can select professionally designed templates and can customize them for their own branded and unique emails.\n\n\nCampaign Monitor’s tools enable users to customize and expand their email lists so they can target relevant contacts with relevant messages. The solution also provides real-time information related to email performance and campaign activity.\n\n\nUsers can keep track of audience behavior and their engagement with emails, content sharing and effective action items. Campaign Monitor offers integration with various third-party applications like Shopify, SalesForce, Facebook, Magneto and WordPress.\n\n\nServices are offered on a monthly subscription basis that includes support via email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d54dfff-e55d-401e-8d69-0a5faf39ab80.png","url":"https://www.softwareadvice.com.au/software/127246/campaign-monitor","@type":"ListItem"},{"name":"Xoxoday","position":6,"description":"Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosys, Capgemini, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners.\n\nWith $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact - boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products:\n\n1. Empuls - Build a connected and motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool that also helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts \n\n2. Plum - A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries \n\n3. Loyalife - An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards and also helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22676509-1366-4c58-b473-e391628d50bd.png","url":"https://www.softwareadvice.com.au/software/93469/xoxoday-plum","@type":"ListItem"},{"name":"XM for Customer Experience","position":7,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. 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The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback.\n\n\nReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.softwareadvice.com.au/software/402178/reviewtrackers","@type":"ListItem"},{"name":"Braze","position":9,"description":"Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/008ec147-5fc6-4b63-90b7-d431954cbcaf.jpeg","url":"https://www.softwareadvice.com.au/software/298874/braze","@type":"ListItem"},{"name":"Emma by Marigold","position":10,"description":"Emma by Marigold is a cloud-based email marketing platform that helps users design email campaigns and review their performance. The solution can be used on multiple devices, including smartphones and tablets, using native applications.\n\nEmma helps marketing teams design email programs, segment audiences based on demographics, tenure or spending history and send automated emails. This system also helps users track performance metrics for individual emails or for the entire program and provide visual insights using dashboards and reports. Emma lets users deliver follow-up emails by analyzing if the recipient has opened an email or clicked the link sent to them.\n\nEmma helps users understand which content performs well by analyzing emails with the best click-through rates. Other features include a drag-and-drop editor, customizable templates, open API and integration with other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0198f1db-9ac5-4607-bdcf-2a7c94b7fd6b.png","url":"https://www.softwareadvice.com.au/software/426694/emma-by-marigold","@type":"ListItem"},{"name":"ChurnZero","position":11,"description":"ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.\n\n\nKey features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   \n\n\nChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29d11551-afdd-45d8-aa9a-3bb3a33bb620.png","url":"https://www.softwareadvice.com.au/software/77862/churnzero","@type":"ListItem"},{"name":"Whatfix","position":12,"description":"Whatfix is advancing the \"userization\" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.\nWhatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.\nWith seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.softwareadvice.com.au/software/83106/whatfix","@type":"ListItem"},{"name":"GUIDEcx","position":13,"description":"GUIDEcx is a customer onboarding solution that simplifies complex implementation workflows. Unlike other project management tools, GUIDEcx is built to engage internal teams and customers or third parties.\n\nWith over 300,000 projects successfully completed, GUIDEcx helps teams shorten time to value, reduce churn, and increase team capacity through intelligent automation and customer engagement. \n\nTask automation, role-based project views, intelligently forecasted end dates, and engagement through the portal, email, or mobile app make it easy to guide users through onboarding projects. \n\nPlus, with the GUIDEcx Recipe Builder (native iPaaS solution), you can streamline your tech stack with custom-built integrations to any software solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e684d417-5542-4da8-9cd4-a9a73b89aefc.jpeg","url":"https://www.softwareadvice.com.au/software/349977/guidecx","@type":"ListItem"},{"name":"MoEngage","position":14,"description":"MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and personalized way. It caters to various industries, including e-commerce and retail, telco, banking and finance, travel and hospitality, and OTT.\n\n\nMarketers and product owners can use MoEngage to provide a personalized experience throughout the customer lifecycle: Onboarding, Engagement, Retention, and Reactivation (of abandoned users).\n\n\nIn a typical marketing organization, the martech stack consists of different tools for analytics, email marketing automation, mobile marketing automation, and website personalization. MoEngage brings all of these to one platform to make data-driven customer engagement easier than ever. It also ensures that your customers have a consistent experience across channels.\n\n\nThe analytics module gives you insights into Behavioral Trends, Conversion Funnels, and Retention Cohorts.\n\n\nThe engagement module provides capabilities such as a Unified Customer Profile, Segmentation, Multichannel Campaigns, User Journey Mapping, Personalized Product and Content Recommendations, and User Management.\n\n\nMoEngage offers a seamless integration between analytics and marketing automation. The analytics reports are \"actionable\", which means that you can, for instance, look at a conversion funnel and run a campaign targeting users who dropped of at a specific step right from that screen.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b767128-84af-490b-84e4-8702f7b0e83a.png","url":"https://www.softwareadvice.com.au/software/147871/moengage","@type":"ListItem"},{"name":"Screeb","position":15,"description":"Understand, Ask, Engage, and Guide Your Users, All In One Place.\n\nScreeb brings everything you need to elevate the product experience — observe user behavior through session replays, gather insights with surveys, analyze data with AI, and guide users with product tours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0befc8ed-4258-4d78-ac42-ea27b360f6d8.png","url":"https://www.softwareadvice.com.au/software/335937/screeb","@type":"ListItem"},{"name":"WebEngage","position":16,"description":"WebEngage is a full-stack Customer Data Platform (CDP) and Marketing Automation Suite that simplifies and amplifies user engagement and retention for consumer tech enterprises and SMBs. The platform enables brands to drive incremental revenue from both customers and anonymous users through highly contextual, hyper-personalised campaigns across 10+ communication channels.\n\nWith WebEngage, product and marketing teams can design intuitive user lifecycle journeys and deliver timely, data-driven omnichannel engagement. The suite also provides comprehensive analytics & reporting to measure growth, campaign performance, and user behaviour effectively.\n\nTrusted by thousands of global brands across industries including E-commerce, Travel, Retail, Media & Entertainment, Gaming, BFSI & Fintech, and Healthcare, WebEngage powers personalized engagement strategies that unlock higher retention and sustainable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f35b844-15a7-48ce-99a0-dee50b2b33f3.png","url":"https://www.softwareadvice.com.au/software/161494/webengage","@type":"ListItem"},{"name":"Planhat","position":17,"description":"Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire customer management lifecycle, from onboarding to reviews and renewals. The task management functionality enables employees to automatically generate tasks for events and activities with details, such as description, checklist, custom tags and due dates.\n\n\nPlanhat's health score module allows staff members to analyze data across product lines, customer segments and lifecycle phases to identify risks and opportunities. Team members can centralize communication processes, assign emails, add comments and filter customer interactions, among other operations using the internal inbox. Additionally, it provides a separate customer portal, which enables professionals to collaborate and share success plans, usage reports and custom playbooks.\n\n\nPlanhat comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, including Zapier, Zendesk, Jira and Slack. It is available on monthly subscriptions and support is extended via documentation, live chat and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3232b22-4e80-4c47-8d18-baac27684e63.png","url":"https://www.softwareadvice.com.au/software/108855/planhat","@type":"ListItem"},{"name":"Pushwoosh","position":18,"description":"Maximize your conversions and customer loyalty using Pushwoosh's customer engagement software! Utilize data, behavior, and RFM criteria to focus on specific user segments. Deliver customized automated messages to every user of your app or website. Streamline your communication across multiple channels throughout the entire customer lifecycle. Monitor your performance using up-to-date analytics and enhance your effectiveness with Pushwoosh's easy-to-use and value-for-money solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd547ef9-7f91-411f-85a0-c4b2f497c74a.png","url":"https://www.softwareadvice.com.au/software/84297/pushwoosh","@type":"ListItem"},{"name":"Talon.One","position":19,"description":"Talon.One is a sales promotions tool that assists marketers with campaign management, custom coupon creation and referral marketing. Key features include activity tracking, gift card management, multi-channel marketing, gift card management, referral tracking, membership management and affiliate marketing.\n\n\nMarketing teams using Talon.One can build loyalty programs and personalize incentives based on unique customer attributes. The application's API enables users to integrate current systems and utilize existing data to configure discount campaigns. With geofencing capabilities, businesses can customize campaigns by adding location-based data and import external location data into existing campaigns inGeoJSON format to deliver area-specific discounts to customers.  \n\n\nTalon.One offers a mobile application that enables marketing professionals to track points on a map and deliver location-specific notifications to guide customers on their journey. The 'Earn and Burn' functionality provides multiple wallets for facilitating points or currency conversion. \n\n\nTalon.One is available on a monthly subscription basis and support is extended via documentation, technical advice, FAQs and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dcf8ed0f-6ed8-4aec-afe9-e8cd1b19142a.png","url":"https://www.softwareadvice.com.au/software/317702/talonone","@type":"ListItem"},{"name":"Selligent","position":20,"description":"Selligent is a cloud-based marketing automation solution designed to help businesses create and manage marketing campaigns via email, text message, social networks, websites and through customer care channels. The solution serves businesses of all sizes across the retail, entertainment, media, hospitality and financial sectors.\n\nKey capabilities include contextual personalization, behavioral targeting, campaign management tools and response analysis. The multi-channel consumer profile feature allows marketers to capture customer details from different platforms and build centralized client profiles for targeted marketing campaigns.\n\nSelligent's email marketing tool is equipped with content authoring, batch processing, a survey builder and deliverability monitoring tools. Marketers can also send promotional messages via SMS and in-app push notifications. The social campaigning feature allows marketers to promote campaigns and engage with customers through social media platforms like Facebook, Twitter and Pinterest.\n\nSupport is offered via email and over the phone. Pricing is per year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63b52ba6-1631-426c-a84b-669119ce083a.jpeg","url":"https://www.softwareadvice.com.au/software/155125/selligent","@type":"ListItem"},{"name":"Revinova","position":21,"description":"Revinova is an Agentic AI Orchestration and Enablement Platform designed to transform how businesses educate, engage, and convert customers, partners, and prospects.\nWe combine the power of intelligent AI agents with a robust persona-based learning system to drive Knowledge-Led Growth™ at scale.\nOrchestration Layer:\nEasily build, deploy, and govern AI agents purpose-built for sales, support, onboarding, or marketing enablement — all from a unified interface.\n\nEnablement Layer:\nCreate and deliver personalized learning experiences, track content engagement, and empower Customer Success, Marketing, and Channel Partner teams to reduce churn, accelerate onboarding, and boost conversion.\nWith seamless integrations, enterprise-grade security, and actionable analytics, Revinova enables you to orchestrate intelligent workflows and scale your education-led initiatives with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f528d80-5e86-4dcc-8234-1e21af7e32b2.jpeg","url":"https://www.softwareadvice.com.au/software/392637/revinova","@type":"ListItem"},{"name":"Sailthru","position":22,"description":"Sailthru by Zeta is a marketing automation platform designed to help businesses engage with customers across various channels including email, mobile, and web. It offers a multi-channel personalization solution and enables managers to view customers’ behavioral, purchase and consumer interest data via a unified platform.\n\nSailthru by Zeta allows users to create 360-degree customer profiles and capture both implicit and explicit data across all channels. It lets marketers gain actionable insights, manage personalized content, provide product recommendations and generate custom reports.\n\nPricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6a4cc97-94c3-445c-9c00-465c7fea5489.jpeg","url":"https://www.softwareadvice.com.au/software/228037/sailthru","@type":"ListItem"},{"name":"Maqsam","position":23,"description":"Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks. \n\nMaqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/259d97ff-d505-4e9c-a9fe-f93164eddd22.png","url":"https://www.softwareadvice.com.au/software/521118/Maqsam","@type":"ListItem"},{"name":"Freshsuccess","position":24,"description":"Freshsuccess is a customer success platform that helps businesses streamline operations related to customer account health tracking, client segmentation, workflow configuration and more on a centralized platform. It enables employees to identify and automatically receive alerts to handle customer churn, new advocates, expansion opportunities and other activities.\n\n\nFreshsuccess allows administrators to define milestones, create to-do lists and configure rule-based workflows to manage processes across customer onboarding, business reviews and renewals. The email automation functionality lets teams use a drag-and-drop interface to create custom emails and auto-trigger campaigns based on customer behavior and lifecycle phases. Additionally, with the team management module, managers and leaders can generate reports to gain insights into employee, workflows and overall customer journey performance. \n\n\nFreshsuccess provides an application programming interface (API), which enables organizations to integrate the platform with several third-party solutions, including Netsuite, Zoho CRM, Chargebee, Quickbooks, Okta and more. It is available on annual subscriptions and support is extended via FAQs, documentation and email","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9256ab41-a9ab-4b9e-80b9-5f1c364b1bdd.png","url":"https://www.softwareadvice.com.au/software/78114/natero","@type":"ListItem"},{"name":"Akita","position":25,"description":"Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling opportunities and reduce customer churns. The application enables administrators to create customer segments, track usage data to generate health scores and monitor account health.\n\n\nCustomer success managers can use the application to trigger predefined workflows based on customer activities and behavior. Akita allows supervisors to send automated alerts to customers for overdue invoices, open support tickets, ratings and more. The integrated inbox system lets professionals consolidate customer data including tasks, emails, NPS surveys and help-desk tickets.\n\n\nAkita comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as AWeber, Slack, ActiveCampaign, Agile CRM, Hubspot, Pipedrive, QuickBooks, Salesforce, SugarCRM, Stripe and more. Pricing is available on monthly and annual subscriptions and support is extended via phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec0258d9-e32e-4b02-80e0-ff00fad70df0.png","url":"https://www.softwareadvice.com.au/software/124429/akita","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4619/customer-retention/software#itemlist","numberOfItems":25}
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