---
description: Page 11 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 11 - Best Customer Satisfaction Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) > [Page 11](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11)

# Customer Satisfaction Software

Canonical: https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software

Page: 11 / 12\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=10)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=12)

-----

## Products

1. [FoxMetrics](https://www.softwareadvice.com.au/software/327365/foxmetrics) (0 reviews) — FoxMetrics is a cloud-based data analytics platform designed to help businesses capture and analyze collected data on...
2. [Qemotion](https://www.softwareadvice.com.au/software/218464/qemotion) (0 reviews) — Qemotion is an emotional and semantic analysis solution that helps businesses of all sizes analyze the feedback from ...
3. [Press'nXPress](https://www.softwareadvice.com.au/software/329752/pressnxpress) (0 reviews) — Press'nXPress is the only journey-based customer feedback management platform that analyzes experiences in their cont...
4. [Reeview](https://www.softwareadvice.com.au/software/340574/reeview) (0 reviews) — Reeview is an easy-to-use review generation tool that helps businesses easily request feedback from customers using S...
5. [Grace Hill Surveys](https://www.softwareadvice.com.au/software/366443/kingsleysurveys) (0 reviews) — The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and resident...
6. [CSAT.AI](https://www.softwareadvice.com.au/software/240494/csat-ai) (0 reviews) — CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending...
7. [mySQM Customer Service QA](https://www.softwareadvice.com.au/software/359935/mysqm-fcr-insights) (0 reviews) — FCR measurement software is often called customer service management (CSM) or customer experience management software...
8. [Feedback Survey Kiosk](https://www.softwareadvice.com.au/software/370380/feedback-survey-kiosk) (0 reviews) — SurveyStance is designed to capture customer and employee feedback without any of the friction. This is done by allow...
9. [Roundesk](https://www.softwareadvice.com.au/software/383441/roundesk) (0 reviews) — Roundesk is a CRM solution that helps small to large businesses track customer interactions, manage user contacts, ge...
10. [FeedbackUp](https://www.softwareadvice.com.au/software/368267/feedbackup) (0 reviews) — Customer support managers can gather user input from your product using the Customer Feedback Management Application,...
11. [Pega Customer Decision Hub](https://www.softwareadvice.com.au/software/384544/pega-customer-decision-hub) (0 reviews) — Pega Customer Decision Hub is a decision automation solution that uses predictive analytics and machine learning to h...
12. [TRACX](https://www.softwareadvice.com.au/software/242713/tracx) (0 reviews) — Marketing managers can use the TRACX software to collect feedback from various social media channels and every POS to...
13. [Kimola Cognitive](https://www.softwareadvice.com.au/software/407803/kimola-cognitive) (0 reviews) — Kimola Cognitive is a no-code machine learning platform that empowers users to obtain feedback from more than 20 sour...
14. [Platform One](https://www.softwareadvice.com.au/software/408149/platform-one) (0 reviews) — Platform One offers software and services that make understanding human experience simpler than before. You can colle...
15. [ReverseLogix](https://www.softwareadvice.com.au/software/384054/reverselogix) (0 reviews) — Optimizing Returns Management through Smarter Reverse Logistics. At ReverseLogix, we believe that reverse logistics s...
16. [SMG](https://www.softwareadvice.com.au/software/320063/smg) (0 reviews) — SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (Sw...
17. [Reviewly.ai](https://www.softwareadvice.com.au/software/422487/reviewly-ai) (0 reviews) — Reviewly.ai harnesses the power of AI technology to simplify the collection and management of Google reviews. It auto...
18. [Userlot](https://www.softwareadvice.com.au/software/393597/userlot) (0 reviews) — Userlot is a cloud-based customer success platform that provides tools for managing customer health, reducing churn, ...
19. [unitQ](https://www.softwareadvice.com.au/software/245736/unitq-monitor) (0 reviews) — unitQ is a customer experience management platform that provides real-time insights into product quality and customer...
20. [Flixcheck](https://www.softwareadvice.com.au/software/335507/flixcheck) (0 reviews) — Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various ind...
21. [RapidNPS](https://www.softwareadvice.com.au/software/437418/rapidnps) (0 reviews) — RapidNPS is a cloud-based solution for real-time customer satisfaction monitoring. The platform is designed to simpli...
22. [EngagePackage](https://www.softwareadvice.com.au/software/439462/engagepackage) (0 reviews) — EngagePackage is a customer engagement software that helps businesses manage customer profiles, surveys, loyalty prog...
23. [etrack1](https://www.softwareadvice.com.au/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
24. [moveXM](https://www.softwareadvice.com.au/software/286686/csm-move) (0 reviews) — moveXM is an all-in-one AI-driven software platform that simplifies the enhancement of customer satisfaction by analy...
25. [LazyMonkey](https://www.softwareadvice.com.au/software/441224/lazymonkey) (0 reviews) — Lazy Monkey offers innovative QR-based feedback solutions that revolutionize how organizations collect, analyze, and ...

-----

Page: 11 / 12\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=10)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=12)

## Related Categories

- [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.com.au/directory/535/data-analysis/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Satisfaction Software","description":"Page 11 - Discover the best Customer Satisfaction Software for your organisation. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11","about":{"@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software","@type":"ListItem"},{"name":"Page 11","position":3,"item":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 11 - Best Customer Satisfaction Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software?page=11#itemlist","@type":"ItemList","itemListElement":[{"name":"FoxMetrics","position":1,"description":"FoxMetrics is a cloud-based data analytics platform designed to help businesses capture and analyze collected data on a centralized platform. Professionals can monitor and collect data related to website visitors’ activities and generate reports about page views, sessions, total number of users and other metrics.\n\nFoxMetrics allows organizations to attribute revenue to specific marketing channels and track customers’ activities across applications. Managers can collect data from various sources and gain an overview of customer journey on a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9dfd1ab1-8706-4ae8-ad77-1abed1162f33.png","url":"https://www.softwareadvice.com.au/software/327365/foxmetrics","@type":"ListItem"},{"name":"Qemotion","position":2,"description":"Qemotion is an emotional and semantic analysis solution that helps businesses of all sizes analyze the feedback from employees and customers. The platform enables organizations to view reviews from TrustPilot, Google, Amazon, Critizr and other sites.\n\nQemotion’s artificial intelligence (AI) technology allows marketers to identify customer issues, NPS, monitor ratings/reviews, and implement strategies to optimize the customer experience. The application assists teams with identifying risk factors, emotional irritants, attrition causes and other negative aspects across feedback for determining improvement areas. Additionally, its built-in data visualization capabilities let marketing professionals automatically evaluate customers' verbatim/feedback to resolve issues and prioritize actions. \n\nQemotion allows managers to create and share weekly, monthly or daily reports with teams for further analysis. Pricing includes monthly/annual subscriptions and support is provided via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6be1dae-d5d8-4f15-87f3-ffdf9397ac0a.png","url":"https://www.softwareadvice.com.au/software/218464/qemotion","@type":"ListItem"},{"name":"Press'nXPress","position":3,"description":"Press'nXPress is the only journey-based customer feedback management platform that analyzes experiences in their context. Starting with customer journeys, it provides various feedback collectors for each touchpoint to collect customer experience in real-time and as it happens.\n\nUnderstand customers' experience at every touchpoint of the customer journey. We analyze qualitative and quantitative data through highly accurate algorithms and text analytics engines and reveal customer insights related to key business drivers and key performance indicators. \n\nWith Press'nXPress, you will never have to wait for survey results to capture feedback about your service and products. Our solution gathers intelligence from every conversation, instantly drives actionable insights, and displays them right on your dashboard. Easily find issues-facing products and services, then send them to your team to respond. This more profound understanding of customer preference helps shape a better experience and builds leasing loyalty among your customer base.\n\nGet experience data and alerts into the hands of employees in real-time. Define reporting and alerts in ways that make sense for the CX leaders, managers, and teams. Assign actions to different regional managers, location directors, product line teams, or hybrid hierarchies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12469f32-be96-4ded-a1d7-0e693e7db76c.jpeg","url":"https://www.softwareadvice.com.au/software/329752/pressnxpress","@type":"ListItem"},{"name":"Reeview","position":4,"description":"Reeview is an easy-to-use review generation tool that helps businesses easily request feedback from customers using SMS and email. It enables teams to avoid negative feedback by redirecting unhappy customers to a feedback collection form rather than an online review platform, this way, organizations have a second chance to turn customers into promoters. Managers can set Reeview to automatic mode and integrate the solution with most CRMs, and POS systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1f5b820e-ae64-40c0-986b-86393442cb7e.png","url":"https://www.softwareadvice.com.au/software/340574/reeview","@type":"ListItem"},{"name":"Grace Hill Surveys","position":5,"description":"The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. Grace Hill Surveys has comprehensive survey tools that real estate organizations have trusted for over 35 years.\n\nWe understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cecdc21a-563b-4f38-9a50-a9e125b9c0b1.jpeg","url":"https://www.softwareadvice.com.au/software/366443/kingsleysurveys","@type":"ListItem"},{"name":"CSAT.AI","position":6,"description":"CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. \n \nAdditionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and millions of real world customer service interactions to support real agents, CSAT.AI elevates the quality of your team giving you the competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1133154-2165-4aa6-b95d-a1a0f446e626.png","url":"https://www.softwareadvice.com.au/software/240494/csat-ai","@type":"ListItem"},{"name":"mySQM Customer Service QA","position":7,"description":"FCR measurement software is often called customer service management (CSM) or customer experience management software (CXM). SQM's CSM software is specifically built for call centers and designed to measure, track, benchmark, and improve Csat, first call resolution, the net promoter score, customer service, quality assurance, and employee experience.\n\nCapturing and measuring FCR using CSM software is only part of the broader picture for delivering great customer service. For example, measuring First Call Resolution can be complex.\n\nAs a result, it is essential to measure multiple metrics to get a comprehensive picture of customer service delivered by the call center. For example, FCR and call resolution metrics are leading indicators, and when these metrics are high or low, so is customer satisfaction (e.g., lagging metric). Therefore, an effective CXM software needs to capture leading and lagging data to effectively measure and manage customer experience.\n\nAgain, CSM software is an excellent tool for capturing, measuring, benchmarking and reporting customer service delivery. However, before choosing a CSM software vendor, you need to understand how it fits your call center VoC program. Listed below are a few questions to consider:\n\nWhat are your call center objectives? Higher FCR and Csat? Lower cost? Improve transactional NPS? You need to understand your goals and objectives before choosing a CXM software vendor.\n \nDo your CSM software features need to be designed to specifically measure, coach, and reward agent and supervisor customer service delivery?\n \nDoes your call center need a VoC closed-loop process at the agent level? For example, can agents follow up on customer feedback one-to-one to close the loop?\n \nWhat are the customer survey quota requirements? For example, will the quota be at the agent, line of business (LoB), or call center level? What will be the survey methods used (e.g., phone, email, IVR, website pop-up, or a mixture of different methods)?\n \nWho will be accountable for FCR, call resolution, and Csat results (e.g., agent to CEO)?\n \nDo you want to capture, analyze, and report internal and external data in the same software platform?\n \nDo you want the CSM software capabilities to include agent coaching, recognition, or soft skills e-learning?\n \nDo you want your CSM software capabilities to recognize agents for their call resolution and Csat using a debit card for instant gratification?\n \nWhat customer insight data is already available, and by what function or department (e.g., research, workforce management, QA)?\n \nHow are existing internal and external data being used? For example, is the data used by agents, supervisors, or leaders, and accountability metrics based on FCR or Csat performance targets?\n \nWhere are the gaps in customer service understanding? First, consider all contact channels (e.g., phone, email, chat, IVR, website), job levels (e.g., agent to CEO), segments (e.g., LoB, products, services), and call types (e.g., claims, service, sales, billing, technical, complaint).\n \nHow will the information be analyzed? For example, will you use internal and external data for the same calls? Will you use structured data (e.g., FCR rating, QA score) and unstructured information (e.g., open-ended survey questions, call recording text)? Will analysts need to be fully trained in analyzing and reporting structured and unstructured data?\n \nHow will the information be reported? For example, will agents, supervisors, or leaders access dashboard reporting? What VoC data needs to be shared? How often will the VoC data be shared, and who needs to see it? For example, will you share it with customers?\n \nHow will you action the customer feedback? Will you use a VoC closed-loop process (e.g., to go from identifying to actioning people, processes, and technology improvement opportunities)? Do your CSM software requirements need VoC closed-loop capabilities?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02404a69-bc30-4602-84db-b3ccbd394da7.jpeg","url":"https://www.softwareadvice.com.au/software/359935/mysqm-fcr-insights","@type":"ListItem"},{"name":"Feedback Survey Kiosk","position":8,"description":"SurveyStance is designed to capture customer and employee feedback without any of the friction. This is done by allowing feedback with the tap of an emoji. These surveys are fun, engaging for users and the result is high response rates for companies that help them make quick real time decisions. The iPad app allows you to quickly transform any iPad into a feedback survey terminal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2df51a9d-f99a-4e5d-9854-dea0d5e681de.png","url":"https://www.softwareadvice.com.au/software/370380/feedback-survey-kiosk","@type":"ListItem"},{"name":"Roundesk","position":9,"description":"Roundesk is a CRM solution that helps small to large businesses track customer interactions, manage user contacts, generate reports and more. Whether you are a small business, a large corporation or any other type of organization, you will certainly need to use a toll-free number for your customer service or other phone numbers. Today, there are many providers of toll-free numbers and other business telephone and customer relationship management services. Roundesk helps streamline omnichannel customer relationship management via sentiment analysis, video conferences, coaching tools and machine learning (ML).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027cb8ea-e12f-46e0-9450-5a9707141b8b.png","url":"https://www.softwareadvice.com.au/software/383441/roundesk","@type":"ListItem"},{"name":"FeedbackUp","position":10,"description":"Customer support managers can gather user input from your product using the Customer Feedback Management Application, FeedbackUp, from All-in-One Business Suite by 500apps. The process of getting consumer input takes time but with FeedbackUp, it will be simple and efficient. It offers a feature that lets users add a feedback widget to the website to can share thoughts on products. To get a better sense of the pulse of the clients, it can also deliver it as a page form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7beb5c5-e12e-41e5-888f-7864a357201e.png","url":"https://www.softwareadvice.com.au/software/368267/feedbackup","@type":"ListItem"},{"name":"Pega Customer Decision Hub","position":11,"description":"Pega Customer Decision Hub is a decision automation solution that uses predictive analytics and machine learning to help business engage and profile existing and new customes. The system calculates propensity scores for every action in real time, then recommends the next best action based on the customers’ unique needs and the businesses goals.  Additionally, Pega provides real-time containers that leverage hundreds of predictive and adaptive models to evaluate the content options and provide the best treatment for the customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ea64b10-a3da-41f2-925b-02f835aee738.png","url":"https://www.softwareadvice.com.au/software/384544/pega-customer-decision-hub","@type":"ListItem"},{"name":"TRACX","position":12,"description":"Marketing managers can use the TRACX software to collect feedback from various social media channels and every POS touchpoint. It helps them gain real-time insights and understand the user experience, improving customer-driven sales structures. It has machine learning tools for users to scan QR codes and optimize workflow efficiency. It also helps companies achieve improved market visibility by providing tools for customization. The feature set allows experts to create bespoke templates and website landing pages that optimize brand visibility.\n\nTRACX has analytics tools with advanced data processing functions that enable sales teams to gain enhanced visibility into consumer behavior. It provides data analysts with a unified dashboard and text analysis tools to convert unstructured data into meaningful information. The feature set also allows teams to identify process flow bottlenecks and areas of improvement to optimize customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5afb53fd-f8ca-4fed-af14-ef0f838a5e58.jpeg","url":"https://www.softwareadvice.com.au/software/242713/tracx","@type":"ListItem"},{"name":"Kimola Cognitive","position":13,"description":"Kimola Cognitive is a no-code machine learning platform  that empowers users to obtain feedback from more than 20 sources and automatically classify and evaluate customer feedback and other types of textual data. Some of its noteworthy features consist of web scraping and review collection capabilities, text analysis with entity recognition, free access to pre-built models, the option to create and preserve custom machine learning models, and the ability to convert customer reviews into SWOT analyses, product descriptions, FAQs, and executive summaries using GPT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2120c6a-bf3d-44d5-956c-8a35f91ee16b.png","url":"https://www.softwareadvice.com.au/software/407803/kimola-cognitive","@type":"ListItem"},{"name":"Platform One","position":14,"description":"Platform One offers software and services that make understanding human experience simpler than before. You can collect information, understand it, develop improvements, and put them into action all in one location without feeling overwhelmed.  \n\nFor CX teams, we make it simpler than ever to maximise the value of their customer encounters. Enhance client loyalty, boost advocacy, lower service costs, and more.\n\nPlatform One offers concise, action oriented CX programmes that cut through the clutter to assist you in understanding your customers, concentrating on changes, and producing tangible results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edd69338-4764-4041-a54a-83feb2ce9d17.jpeg","url":"https://www.softwareadvice.com.au/software/408149/platform-one","@type":"ListItem"},{"name":"ReverseLogix","position":15,"description":"Optimizing Returns Management through Smarter Reverse Logistics.\n\nAt ReverseLogix, we believe that reverse logistics solutions must optimize the entire supply chain by delivering simplicity, flexibility and visibility.\n\nWe are the only end-to-end returns management system that fully integrates with other supply chain solutions to facilitate, manage, notify, and report on the entire returns lifecycle.\n\nWhile many aspects of the world’s supply chains have become more automated and digitized, reverse logistics have largely been ignored. Companies may rely on a WMS to manage a few parts of the returns process, while others cobble together point solutions that are “good enough.”\n\nFew supply chain solution providers were taking a hard look at the complex needs of retailers, ecommerce brands, manufacturers and 3PLs.\n\nReverseLogix saw the need to not only solve the returns logistics puzzle, but to optimize it. The result is a purpose-built returns management system with configurable and flexible workflows that serve B2B, B2C and hybrid environments.\n\nToday, our customers capitalize on the total transformation and optimization of their reverse supply chain.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca4d7345-493e-493a-81eb-e2316f969b1f.png","url":"https://www.softwareadvice.com.au/software/384054/reverselogix","@type":"ListItem"},{"name":"SMG","position":16,"description":"SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06a8811a-9605-4909-b976-33699eb53d69.png","url":"https://www.softwareadvice.com.au/software/320063/smg","@type":"ListItem"},{"name":"Reviewly.ai","position":17,"description":"Reviewly.ai harnesses the power of AI technology to simplify the collection and management of Google reviews. It automates the feedback gathering and response procedures, building trust by generating genuine and positive reviews. By offering AI-crafted review options, Reviewly.ai tackles common customer obstacles like time constraints and writing difficulties, creating a smoother and more effective review process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62741de9-9ae6-41de-805a-b81b72559b83.png","url":"https://www.softwareadvice.com.au/software/422487/reviewly-ai","@type":"ListItem"},{"name":"Userlot","position":18,"description":"Userlot is a cloud-based customer success platform that provides tools for managing customer health, reducing churn, and driving expansion revenue. It is designed for B2B SaaS companies and technology firms.\n\nThe solution offers a command center for an at-a-glance view of customer health scores, usage metrics, and at-risk customers. It can track product usage to see how customers are engaging with the software and allow businesses to automate playbooks and workflows to scale their customer success operations.\n\nUserlot has an intuitive interface that makes it easy to get started and configure the platform to custom needs. It integrates with popular SaaS tools so users can consolidate customer data in one place. With its customizable features and automation capabilities, Userlot helps reduce the manual work required for customer success management at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd4211-36c0-498d-925d-61708e7c6a8e.png","url":"https://www.softwareadvice.com.au/software/393597/userlot","@type":"ListItem"},{"name":"unitQ","position":19,"description":"unitQ is a customer experience management platform that provides real-time insights into product quality and customer sentiment. It is designed for customer support teams, product managers, and executives in SaaS and eCommerce companies. The platform leverages artificial intelligence (AI) technology to analyze customer feedback from multiple sources including app reviews, support tickets, chat logs, and social media.\n\nIt detects quality issues and sentiment changes in real-time, providing alerts so teams can take immediate action. unitQ also aggregates insights over time to provide benchmarks that help teams track how product quality and customer sentiment evolve. Additionally, the application integrates with tools like Slack and Jira to streamline collaboration and issue resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39d1a398-f64b-41cb-99c6-909e8bdb991e.png","url":"https://www.softwareadvice.com.au/software/245736/unitq-monitor","@type":"ListItem"},{"name":"Flixcheck","position":20,"description":"Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various industries looking to automate business processes and reduce paperwork.\n\nFlixcheck offers features like digital forms creation, file sharing, two-factor authentication, bulk mailing, digital signature, PDF editor, and more. It allows businesses to create custom forms to collect information from employees, customers, and partners. The file-sharing feature enables quick and secure file-sharing both internally and externally. Modern interactions provide a simple yet engaging user experience for all parties interacting with the forms and files. Less paperwork is achieved by digitizing forms and files, reducing the need for printing and physical storage. Direct feedback gives all parties an easy way to ask questions and provide comments on the forms and files.  \n\nFlixcheck is a cloud-based solution, so no installation is required. Flixcheck offers responsive support and regular software updates to ensure maximum uptime and the latest features. Flixcheck integrates with various third-party applications to extend its functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5498b2b-eafc-4a1c-9b69-f039a131a8b5.png","url":"https://www.softwareadvice.com.au/software/335507/flixcheck","@type":"ListItem"},{"name":"RapidNPS","position":21,"description":"RapidNPS is a cloud-based solution for real-time customer satisfaction monitoring. The platform is designed to simplify the process of tracking customer satisfaction for both single and multi-location businesses. It helps users effortlessly gather insights and leverage data to propel their business ahead. Users can experience the ease of making informed decisions with RapidNPS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/171a44e6-ab8b-47f6-850b-3c72d10cd2a7.jpeg","url":"https://www.softwareadvice.com.au/software/437418/rapidnps","@type":"ListItem"},{"name":"EngagePackage","position":22,"description":"EngagePackage is a customer engagement software that helps businesses manage customer profiles, surveys, loyalty programs, marketing campaigns, and analytics. The platform offers a unified customer profile functionality that enables collecting and organizing customer data from multiple sources in a centralized dashboard.\n\nEngagePackage lets stakeholders gain insights and improve operations based on customer feedback collected via surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cac64133-c02b-4c2a-80e2-0fac06cb810e.jpeg","url":"https://www.softwareadvice.com.au/software/439462/engagepackage","@type":"ListItem"},{"name":"etrack1","position":23,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.com.au/software/439232/etrack1","@type":"ListItem"},{"name":"moveXM","position":24,"description":"moveXM is an all-in-one AI-driven software platform that simplifies the enhancement of customer satisfaction by analyzing feedback data almost effortlessly. Our platform is ideal for businesses of any size looking for a user-friendly entry into feedback management. With moveXM, you can quickly understand your customers like never before, thanks to our automatic analyses and intuitive dashboards that illuminate insights with minimal effort.\n\nWhat sets moveXM apart is our commitment to a personalized user experience from the start. When you choose moveXM, you're not just purchasing software; you're gaining a partner dedicated to your success. We provide a comprehensive onboarding process to strategically and operationally set you on the right path. Our \"moveXM Hyper Care\" service offers close support during the crucial startup phase, ensuring a smooth transition and quick results, often seeing a return on investment in a remarkably short time.\n\nThe moveXM Assistant is a standout feature, saving valuable working time by automatically classifying text comments by sentiment and topic. This allows you to quickly identify and act on key issues, enhancing customer loyalty and driving business growth. With just a few clicks, you can gather insights and receive tailored suggestions for improvements specific to your company’s needs.\n\nIntegration is seamless with moveXM. Our platform connects effortlessly with your existing IT infrastructure, including CRM and ERP systems, social media, and eCommerce platforms through smart interfaces. This ensures a comprehensive view of the customer experience is always within reach, with minimal manual effort. For those who need it, moveXM's modern REST API facilitates swift integration of any desired application, enhancing flexibility and user experience.\n\nOur platform is designed to grow with you. Starting is simple, and scaling is flexible, allowing you to expand your capabilities at your own pace. This makes moveXM particularly suitable for businesses looking to gradually increase their CX management without upfront heavy investments.\n\nFinally, moveXM prides itself on being a reliable and accessible partner from the very first conversation. Our team is based in Frankfurt am Main, Germany, ensuring that help is always just a phone call away. Whether you need to expand your knowledge through accredited courses or require tailored training on all aspects of feedback management, our in-house experts are ready to assist you 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0975e3f-f645-4a58-a4c5-62adf289205d.jpeg","url":"https://www.softwareadvice.com.au/software/286686/csm-move","@type":"ListItem"},{"name":"LazyMonkey","position":25,"description":"Lazy Monkey offers innovative QR-based feedback solutions that revolutionize how organizations collect, analyze, and act on customer, patient, student, and public insights. This proprietary feedback management system is uniquely designed to be simple, fast, and effective—allowing users to gather feedback in real-time via QR codes placed strategically throughout locations.\n\nCustomers simply scan the QR code to access a customized survey for the organization. Lazy Monkey's advanced surveys go beyond simplistic star ratings to gather actionable insights, comments, and benchmark Net Promoter Scores. All feedback is immediately accessible to designated staff through a easy-to-use web portal that features intelligent analytics and reporting.\n\nLazyMonkey offers customized feedback solutions tailored to:\n\nHealthcare Services: A patient feedback system placed in waiting rooms, exam rooms, and other key locations lets you monitor critical touchpoints throughout the patient journey. This provides unprecedented visibility into opportunities to improve care, experience, and loyalty. Our tablet integration further enables real-time feedback at bedside.\n\nPublic Services: Municipalities and public transportation services use public feedback management to place QR codes at parks, roads, government buildings, buses, trains, and more. This allows you to quickly evaluate infrastructure, amenities, cleanliness, safety, and satisfaction.\n\nMall Feedback: Malls utilize the system to gather customer insights around the shopping experience, retailer mix, amenities, staff friendliness, and atmosphere. Our mall tablet kiosk integration further enables you to gather in-depth insights.\n\nCustomer Feedback Management: Restaurants, retail, hospitality, professional services, and other businesses use the system to better understand customer satisfaction, loyalty, and opportunities to improve products, services, and operations.\n\nStudent Feedback: Universities use the student feedback management system to gather insights into course quality, instructor effectiveness, campus services, infrastructure, school spirit, and the overall academic experience.\n\nBanking Feedback: Banks and credit unions leverage the platform to better understand customer perceptions around areas like transparency, fees, onboarding, communication, advisory services, digital offerings, branch experiences, and more.\n\nIts flexible APIs and software integrations further allow you to incorporate feedback insights into your existing systems and databases—uniting fragmented data for a comprehensive view of performance. Customizable real-time alerts further empower users to know when low ratings are detected or critical issues require attention.\n\nAs feedback experts with over a decade of experience, Lazy Monkey is a leading feedback management system created specifically for the needs of modern organizations across nearly every industry. The simple and effective solutions provide the meaningful insights you require to retain customers, engage employees, ensure governance, monitor quality, boost loyalty, and guide better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ffd71b-5c54-49c6-ac3a-d5d82b640887.jpeg","url":"https://www.softwareadvice.com.au/software/441224/lazymonkey","@type":"ListItem"}],"numberOfItems":25}
</script>