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description: Page 2 - Discover the best Speech Analytics Software for your organisation. Compare top Speech Analytics Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Speech Analytics Software - 2026 Reviews, Pricing & Demos
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# Speech Analytics Software

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## Products

1. [Snowfly](https://www.softwareadvice.com.au/software/75777/snowfly) — 4.1/5 (19 reviews) — Snowfly is an employee engagement solution that helps businesses streamline employee recognition and satisfaction ope...
2. [Revenue.io](https://www.softwareadvice.com.au/software/153823/ringdna) — 4.3/5 (18 reviews) — Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is ...
3. [Outdoo AI](https://www.softwareadvice.com.au/software/265316/Outdoo) — 4.9/5 (16 reviews) — Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing team...
4. [Clootrack](https://www.softwareadvice.com.au/software/389628/clootrack) — 5.0/5 (16 reviews) — Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why C...
5. [ICR Evolution](https://www.softwareadvice.com.au/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
6. [Samu](https://www.softwareadvice.com.au/software/422097/samu) — 4.7/5 (15 reviews) — Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls...
7. [Deepcura](https://www.softwareadvice.com.au/software/428293/deepcura) — 4.8/5 (15 reviews) — Experience the future of medical transcription with this Advanced AI solution. Tailored specifically for healthcare s...
8. [CallFinder](https://www.softwareadvice.com.au/software/144949/callfinder) — 4.7/5 (12 reviews) — CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance,...
9. [Avaya Experience Platform](https://www.softwareadvice.com.au/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
10. [Capturi](https://www.softwareadvice.com.au/software/438452/capturi) — 4.8/5 (11 reviews) — As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into c...
11. [Gryphon ONE](https://www.softwareadvice.com.au/software/154276/gryphon-sales-intelligence) — 4.7/5 (9 reviews) — Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance Today's enterp...
12. [MeetRox](https://www.softwareadvice.com.au/software/449689/MeetRox) — 5.0/5 (9 reviews) — MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with lea...
13. [Vozy](https://www.softwareadvice.com.au/software/117054/vozy) — 4.0/5 (7 reviews) — Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to ...
14. [CallAI](https://www.softwareadvice.com.au/software/417528/callai) — 4.7/5 (7 reviews) — CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speec...
15. [Callbox](https://www.softwareadvice.com.au/software/427356/callbox) — 4.9/5 (7 reviews) — Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a c...
16. [VoiceAnalytics](https://www.softwareadvice.com.au/software/263236/voiceanalytics) — 4.8/5 (6 reviews) — VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system...
17. [Avoma](https://www.softwareadvice.com.au/software/341252/avoma) — 4.8/5 (6 reviews) — Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meet...
18. [CallMiner Eureka](https://www.softwareadvice.com.au/software/343881/callminer-eureka) — 4.6/5 (5 reviews) — As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate cust...
19. [Knowlarity](https://www.softwareadvice.com.au/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
20. [OnviSource OmVista](https://www.softwareadvice.com.au/software/447717/OmVista) — 4.6/5 (5 reviews) — OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workfor...
21. [Spiky.ai](https://www.softwareadvice.com.au/software/397122/spiky-ai) — 5.0/5 (4 reviews) — Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, on...
22. [Zenith CRM](https://www.softwareadvice.com.au/software/441658/zenith-crm) — 5.0/5 (4 reviews) — Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center s...
23. [Google Cloud Speech-to-Text](https://www.softwareadvice.com.au/software/358066/google-cloud-speech-to-text) — 5.0/5 (3 reviews) — Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcr...
24. [Observe.AI](https://www.softwareadvice.com.au/software/180931/observe-ai) — 4.3/5 (3 reviews) — Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the m...
25. [Call Journey](https://www.softwareadvice.com.au/software/198157/calljourneyci) — 4.0/5 (2 reviews) — Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in v...

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## Related Categories

- [Transcription Software](https://www.softwareadvice.com.au/directory/4397/transcription/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Links

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Leaders gain visibility into readiness, coaching effectiveness, and skill progression across practice and execution. With unified AI scorecards, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale.\n\nTrusted by organizations including Globe Life, Allied Health, ProvideSure, RAIN Group, CMC, and Qure.ai.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa4ec906-d2fe-434d-a71b-c261be4929bd.jpeg","url":"https://www.softwareadvice.com.au/software/265316/Outdoo","@type":"ListItem"},{"name":"Clootrack","position":4,"description":"Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. 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Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.com.au/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Capturi","position":10,"description":"As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights.\n\nWith these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates.\n\nEvery year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments.\n\nCapturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent.\n\nCapturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents.\n\nWith Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length. \n\nTo further improve customer satisfaction levels and provide additional insights, Capturi automatically identifies spikes in the number of conversations on given topics.\n\nWith Capturi AI Assistant, you can revolutionize the way your agents access information. The AI Assistant is designed to do just that: assist agents in improving, streamlining, and optimizing their call handling. Using complex technology, the Assistant can identify customer inquiries while they wait in the phone queue. Once the customer has explained their problem, the Assistant summarizes key points and forwards these to the agent along with concrete solution suggestions based on best practices.\n\nAdditionally, the AI Assistant will soon be able to collect important information across conversations and update knowledge articles accordingly. It will also be able to dynamically suggest new topics based on popular topics and best practices.\n\nIn addition, you can sign up for a waitlist for our AI Agents. These Artificial Agents can help customers solve simple inquiries quickly and effectively, without compromising the high quality that is essential in any customer interaction. In cases where the AI Agent is not able to provide suitable assistance, it forwards the call to a human agent with expertise in the given area.\n\nDue to a customer-centric approach and a product that is continuously developed based on customer needs and feedback, Capturi has an NPS of 70.5 – in comparison, the average SaaS company has an NPS of 36.\n\nTo ensure that all customers benefit as much as possible from the platform, we offer unlimited access to a Customer Success Manager. Based on each department's data, the Customer Success Manager will help the team reach their goals and set new ones accordingly.\n\nCapturi is a plug-and-play tool that can easily be integrated into your preferred contact center solution. This way, you can still enjoy the favorite features of your current system while gaining access to new insights with Capturi.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/566ddf5e-29fb-40fb-a160-e79c8482610f.png","url":"https://www.softwareadvice.com.au/software/438452/capturi","@type":"ListItem"},{"name":"Gryphon ONE","position":11,"description":"Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance\n\nToday's enterprises face a dynamic landscape, balancing bold growth targets with stringent compliance regulations and exceptional customer experiences. Gryphon ONE equips marketing, customer service, and sales teams with the tools to achieve significant revenue growth, improve customer experiences, and address compliance risks. This is accomplished by seamlessly aligning regulatory requirements with unique business objectives in every interaction.\n\nUnlock Revenue Potential: Many organizations struggle with compliant outreach, inadvertently shrinking their pool of reachable contacts due to excessive suppression. With 25+ years of specialized expertise, Gryphon AI understands the complexities of compliance requirements. We've partnered with 200+ enterprise organizations, helping them navigate regulatory and company-specific risks while significantly expanding their marketable audience. Gryphon ONE ensures your outreach efforts are both compliant and effective, transforming previously untapped segments into valuable leads that drive increased revenue.\n\nElevate the Customer Journey: Modern customers demand personalized and seamless interactions. Gryphon ONE's proprietary AI provides real-time insights that drive unique business objectives at every stage of the customer journey. By intelligently engaging with customers before, during, and after every interaction, Gryphon ONE: guides your team toward optimal engagement strategies, proactively addresses potential issues as they arise, and delivers key performance insights such as call success and customer sentiment. This data-driven approach enhances personalization, improves agent effectiveness, and cultivates greater customer loyalty.\n\nFortify Against Risk: For more than a quarter-century, Gryphon AI has been a trusted ally in helping enterprises avoid critical violations such as TCPA, Do Not Contact, and collections infractions across all communication channels. Our automated Gryphon ONE platform ensures comprehensive compliance by diligently adhering to Federal, state, and provincial regulations, dynamic contact data updates, call curfew and frequency restrictions, opt-out requests, and proprietary data on existing business relationships and consent. Crucially, the platform maintains a comprehensive audit trail of all these processes, providing irrefutable proof of compliance and safeguarding your organization from potential penalties. \n\nGryphon ONE provides comprehensive contact compliance protection, empowering industry-leading, risk-free growth across even the most regulated industries.\n\nFinancial Services:  In a highly regulated and evolving environment, modern FinServ companies need a proactive approach to compliance. Gryphon ONE enables financial institutions to mitigate risk while simultaneously enhancing the customer experience, ensuring they remain competitive and compliant.\n\nInsurance:  Insurance carriers face a myriad of compliance challenges, from accurate claims handling to safeguarding sensitive customer data. Gryphon ONE delivers a holistic solution, effectively bundling robust risk management with intelligent customer engagement, empowering carriers to thrive in a dynamic landscape.\n\nHealthcare:  Regulatory compliance is paramount in healthcare, impacting member safety, data security, and operational efficiency. Gryphon ONE delivers intelligent contact compliance that arms organizations with the tools for regulatory adherence while maintaining a patient-centric approach, fostering healthy and compliant growth.\n\nTelecommunications:  Telecom enterprises navigate a hyper-dynamic landscape of intense competition and regulatory pressures. Gryphon ONE offers an innovative compliance solution that minimizes regulatory risk while maximizing marketing reach, proactively addressing these challenges and ensuring long-term success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/caba4e72-a817-4dbb-92ff-11c507da0268.png","url":"https://www.softwareadvice.com.au/software/154276/gryphon-sales-intelligence","@type":"ListItem"},{"name":"MeetRox","position":12,"description":"MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, Ploomes, Zoho CRM, and Pipedrive, MeetRox automates CRM entry, saving valuable time for salespeople and increasing productivity and data accuracy.\n\nOur software offers advanced features like Pitch Quality Check, which verifies the quality of the sales pitch and ensures that all team members are aligned with the sales playbook. Our AI is capable of identifying patterns that differentiate top performers from low performers, improving operational efficiency. Discover what makes the best, the best!\nMoreover, you'll have access to the Rox Assistant, our AI that uses data shared in recorded meetings to deliver exactly what you need. Whether it's a follow-up email, personalized messages, feedback for improving sales pitches, and much more, everything is delivered in seconds. Your imagination is the limit.\n\nWith our Analytics AI, you'll have a detailed analysis of topics such as: the most common pain points shared by leads, major purchase objections, key reasons for lost deals, and your main competitors, all with just a click.\n\nOur platform also seamlessly connects with leading video conferencing tools like Zoom, Google Meet, Slack, and Microsoft Teams, and captures calls made through VoIP technologies. Experience MeetRox and transform your sales team's efficiency, elevating your results with cutting-edge technology and valuable insights for strategic decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8f1bf69-6142-4451-8673-befcd54dde73.png","url":"https://www.softwareadvice.com.au/software/449689/MeetRox","@type":"ListItem"},{"name":"Vozy","position":13,"description":"Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatically detect clients' issues using natural language processing functionality (NLP) and provide suitable responses accordingly.\n\n\nVozy allows organizations to automate transactions and streamline various sales processes including registrations and lead qualification. The chatbot retrieves data from previous customer interactions to provide personalized responses, improving clients' experience with the brand. Banks and financial institutions can also use Lili to conduct surveys, process payments, receive billing reminders and view balance information. \n\n\nVozy enables businesses to facilitate integration with various third-party applications. Pricing is available on request and support is extended via FAQs, phone, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e046321-1838-49d7-8aff-31f6cdc79066.jpeg","url":"https://www.softwareadvice.com.au/software/117054/vozy","@type":"ListItem"},{"name":"CallAI","position":14,"description":"CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center.\n\nCallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f67b3e98-7e76-46ca-846c-42c3da721e99.png","url":"https://www.softwareadvice.com.au/software/417528/callai","@type":"ListItem"},{"name":"Callbox","position":15,"description":"Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.\n\nCallbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.\n\nThe Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.softwareadvice.com.au/software/427356/callbox","@type":"ListItem"},{"name":"VoiceAnalytics","position":16,"description":"VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system.\n\nThe platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation.\n\nBased on the results of this analysis, it provides insights\nin the form of reports, graphic visualizations and overview dashboards.\n\nUsing VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories.\n\nVoiceAnalytics gives them the power to improve:\n\n• Quality Monitoring\n• Customer Experience\n• Compliance\n• Productivity\n• Revenue Generation\n• Agent Experience","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7db9eec1-6e05-4f5f-8a3d-a0c10e1eed41.jpeg","url":"https://www.softwareadvice.com.au/software/263236/voiceanalytics","@type":"ListItem"},{"name":"Avoma","position":17,"description":"Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, customer information, recordings and more. The application allows professionals to capture and store meeting recordings in a centralized repository.\n\nAvoma enables organizations to streamline speech recognition, transcription, and natural language processing (NLP) operations via a unified platform. Additionally, it offers a variety of features including meeting preparation tools, agenda management, data synchronization, action item tracking, virtual personal assistance (VPA), contextual guidance and more.\n\nAvoma comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, Pipedrive, Zoho Meetings, Zendesk Sell and more. Pricing is available on a monthly, half-yearly or yearly subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/217085c6-470e-4c3d-a2bd-49b837ce5272.png","url":"https://www.softwareadvice.com.au/software/341252/avoma","@type":"ListItem"},{"name":"CallMiner Eureka","position":18,"description":"As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning,   CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization.\n\nThe CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction.\n\nCallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions.\n\nAdditionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth.\n\nCallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership.\n\nCallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f05cedd9-b417-4219-b223-afb9afa05b4e.png","url":"https://www.softwareadvice.com.au/software/343881/callminer-eureka","@type":"ListItem"},{"name":"Knowlarity","position":19,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.com.au/software/337799/knowlarity","@type":"ListItem"},{"name":"OnviSource OmVista","position":20,"description":"OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workforce performance, customer loyalty, and overall business productivity. By integrating advanced AI analytics and automation tools, OmVista enables businesses to streamline operations, enhance customer satisfaction, and achieve measurable bottom-line results across various industry verticals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f554e6a3-5413-4adc-9e2d-ab07b223a944.png","url":"https://www.softwareadvice.com.au/software/447717/OmVista","@type":"ListItem"},{"name":"Spiky.ai","position":21,"description":"Designed for small to large businesses, Spiky is a cloud-based sales coaching tool that helps analyze sales calls, onboarding sessions, and coaching meetings to provide actionable insights, streamline workflows, and enhance communication. The platform provides a variety of features such as transcription and summarization, to help accurately transcript meeting summaries for easy reference. It also offers a feedback and coaching module that helps provide AI-driven feedback to enhance communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e24f38-bda2-4620-b514-ad46a66a0dbd.png","url":"https://www.softwareadvice.com.au/software/397122/spiky-ai","@type":"ListItem"},{"name":"Zenith CRM","position":22,"description":"Z-CRM transforms how you connect with customers through a cloud-based, AI-powered CRM and comprehensive call center suite. Enhance your team's productivity with intelligent dialers, streamline multi-channel communication, and tailor the system to meet your unique business requirements. Enjoy secure, expandable operations with smart lead management and insightful analytics, all integrated flawlessly to reflect your brand identity. With Z-CRM, your business stays productive around the clock.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/146bb575-c209-490e-91ba-e6837a9471ef.jpeg","url":"https://www.softwareadvice.com.au/software/441658/zenith-crm","@type":"ListItem"},{"name":"Google Cloud Speech-to-Text","position":23,"description":"Cloud Speech-to-Text is a service that provides access to automatic speech recognition (ASR) capabilities for transcribing audio recordings, which can be useful for improving productivity and collaboration. It leverages Google’s infrastructure to provide high-quality ASR and uses cloud services capabilities so that you don’t have to manage servers or infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10010afe-eb9e-413d-a47c-7f281c729a4f.png","url":"https://www.softwareadvice.com.au/software/358066/google-cloud-speech-to-text","@type":"ListItem"},{"name":"Observe.AI","position":24,"description":"Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. \n\nLeading and trusted companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56751b94-bcaa-4320-a2c2-0e951e5fbd92.png","url":"https://www.softwareadvice.com.au/software/180931/observe-ai","@type":"ListItem"},{"name":"Call Journey","position":25,"description":"Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data.\n\nWe take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations.\n\nImpact Measures:\n+26% revenue\n+220% churn reduction \n+26% efficiency\n \nContinuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue.\n\nTrusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a47fa5a3-9e79-4fcf-b762-0d6455499ad2.jpeg","url":"https://www.softwareadvice.com.au/software/198157/calljourneyci","@type":"ListItem"}],"numberOfItems":25}
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