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description: Page 3 - Discover the best Speech Analytics Software for your organisation. Compare top Speech Analytics Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Speech Analytics Software - 2026 Reviews, Pricing & Demos
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# Speech Analytics Software

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## Products

1. [RapportCMS](https://www.softwareadvice.com.au/software/346286/rapportcms) — 5.0/5 (2 reviews) — RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most pr...
2. [Amelia](https://www.softwareadvice.com.au/software/461278/IPsof-Amelia) — 5.0/5 (2 reviews) — Amelia is a conversational AI platform designed to automate customer and employee interactions through intelligent AI...
3. [Verint Voice of the Customer](https://www.softwareadvice.com.au/software/346578/verint-experience-management) — 2.0/5 (1 reviews) — Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and g...
4. [MiaRec](https://www.softwareadvice.com.au/software/210238/miarec) — 5.0/5 (1 reviews) — MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into ...
5. [assist365 - AI-powered Virtual Assistant](https://www.softwareadvice.com.au/software/334545/assist365) — 5.0/5 (1 reviews) — assist365 is a multilingual conversational AI that can clearly understand and respond to more than 20 languages. The ...
6. [Sybill](https://www.softwareadvice.com.au/software/438704/sybill) — 5.0/5 (1 reviews) — Sybill is your emotionally aware sales partner to help accelerate revenue. It sits through your sales calls and creat...
7. [inspeech](https://www.softwareadvice.com.au/software/366499/inconcert-speech-analytics) — 4.0/5 (1 reviews) — inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls ...
8. [ChorusCX](https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization) — 5.0/5 (1 reviews) — ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, del...
9. [Stratifyd](https://www.softwareadvice.com.au/software/191758/stratifyd) (0 reviews) — Stratifyd is an augmented intelligence (AI) and data analytics solution that helps businesses analyze unstructured an...
10. [Contact Cubed](https://www.softwareadvice.com.au/software/177007/contact-cubed) (0 reviews) — Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry ver...
11. [bluecap](https://www.softwareadvice.com.au/software/342192/bluecap) (0 reviews) — bluecap is an artificial intelligence (AI) meeting assistant that joins meetings to take notes and record calls, help...
12. [Rafiki AI](https://www.softwareadvice.com.au/software/367364/rafiki) (0 reviews) — Rafiki AI is a modern, agentic conversation and revenue intelligence platform built for sales and customer success le...
13. [HGS Agent X](https://www.softwareadvice.com.au/software/361203/hgs-agent-x) (0 reviews) — Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact ce...
14. [Cordless](https://www.softwareadvice.com.au/software/390312/cordless) (0 reviews) — Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Co...
15. [Voci](https://www.softwareadvice.com.au/software/267794/voci) (0 reviews) — Voci is a speech analytics platform that helps businesses gain insights into the human voice. It lets teams transcrib...
16. [Bliro](https://www.softwareadvice.com.au/software/401922/bliro) (0 reviews) — Your reps spend less than 30% of their time actually selling. The rest goes to prep, notes, CRM updates, visit report...
17. [Telecmi](https://www.softwareadvice.com.au/software/364718/telecmi) (0 reviews) — TeleCMI is a cloud phone system provider offering products like virtual number, toll-free number, auto dialer, IVR se...
18. [Listener](https://www.softwareadvice.com.au/software/417535/listener) (0 reviews) — Listener is a cloud-based solution that converts speech to text in real-time using automatic speech recognition (ASR)...
19. [VoiceOwl](https://www.softwareadvice.com.au/software/380427/genietalk) (0 reviews) — Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart co...
20. [Prodigal](https://www.softwareadvice.com.au/software/358065/prodigal) (0 reviews) — Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare provid...
21. [Call Optix](https://www.softwareadvice.com.au/software/526714/Call-Optix) (0 reviews) — Call Optix is an AI-enabled platform designed to transform voice calls into valuable business insights. By providing ...
22. [ValueFlow](https://www.softwareadvice.com.au/software/531524/ValueFlow) (0 reviews) — ValueFlow AI is an AI-enabled platform that enables users to create and conduct automated voice interviews. The platf...
23. [Luware Recording](https://www.softwareadvice.com.au/software/519809/Luware-Recording) (0 reviews) — Luware Recording is a cloud-based, enterprise-grade compliance and quality monitoring solution for organizations oper...
24. [TalkMark](https://www.softwareadvice.com.au/software/536777/TalkMark) (0 reviews) — TalkMark is an AI-powered transcription application designed to convert speech to text with high accuracy for Dutch l...

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## Related Categories

- [Transcription Software](https://www.softwareadvice.com.au/directory/4397/transcription/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Links

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Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3fb593f4-82ee-455b-99de-05268601ac27.jpeg","url":"https://www.softwareadvice.com.au/software/346286/rapportcms","@type":"ListItem"},{"name":"Amelia","position":2,"description":"Amelia is a conversational AI platform designed to automate customer and employee interactions through intelligent AI agents. These agents are capable of understanding, reasoning, and completing complex tasks. The platform is used across industries such as healthcare, financial services, insurance, retail, telecommunications, travel and hospitality, and utilities. It is deployed to improve contact center operations, optimize IT and HR service desks, and deliver personalized customer interactions at scale.\n\nThe platform includes the Agentic+ framework, which allows AI agents to operate independently within enterprise guidelines and escalate to human agents when required. It features Polaris automatic speech recognition technology for accurate voice understanding across various accents and environments. The platform supports communication through voice and text, enabling seamless transitions between modes within a single conversation. It also offers real-time task completion, such as password resets and transaction processing, along with management tools including an AI Agents workspace, Answers knowledge hub, Contact Center command hub, Agent Console, Learning feedback system, and Analytics dashboard.\n\nAmelia adheres to enterprise-grade security standards and holds certifications such as ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA Safeguard Rule. It combines deterministic workflows with generative AI capabilities to enable natural conversations while minimizing errors through built-in safeguards and confidence checks. AI agents can be customized to align with organizational branding, including tone, voice, appearance, and response parameters. The platform supports streamlined system connectivity through Model Context Protocol and a library of connectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a2bc99b-5f31-4062-ad12-d39b9cb4d973.png","url":"https://www.softwareadvice.com.au/software/461278/IPsof-Amelia","@type":"ListItem"},{"name":"Verint Voice of the Customer","position":3,"description":"Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance metrics, ratings, root cause analysis and team collaboration.\n\nThe application enables professionals to measure customer journeys, track issues via text analytics and prioritize improvements. It helps businesses collect feedback through surveys and visualize client problems through session replays. Using the case management feature, analysts can capture feedback responses and provide solutions via rule-based criterion.\n\nVerint Experience Management offers integration with third-party applications such as Adobe Marketing Cloud and Google Analytics, helping marketers gauge customer behavior and discover lead acquisition opportunities. It comes with mobile applications for iOS and Android. Support is provided email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba260c6-442e-439a-9ff7-d29494321012.png","url":"https://www.softwareadvice.com.au/software/346578/verint-experience-management","@type":"ListItem"},{"name":"MiaRec","position":4,"description":"MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. \n\nWith fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. \n\nHeadquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f547220-a70c-40c3-a918-fc90725df92c.png","url":"https://www.softwareadvice.com.au/software/210238/miarec","@type":"ListItem"},{"name":"assist365 - AI-powered Virtual Assistant","position":5,"description":"assist365 is a multilingual conversational AI that can clearly understand and respond to more than 20 languages.  The well-optimized NLP and NLU engine in the assist365 deliver a human-like interaction experience to the users across a wide range of channels.  \n\nWith the power of deep learning, Pre-made industry-specific bots are made to help you assist the customer throughout the journey. For example, there are lead generation bots, collection bots, customer onboarding bots, etc. \n\nOmni-channel Availability \n\nassist365 is flexible and easy to deploy on IVR, Telephony, and text chat platforms. No matter on which channel your customer is contacting you, assist365 will deliver 24X7 human-like customer support service. assist365 can also be integrated into CRM to have a more streamlined operation and easily manage the data.  \n\n\nEfficient and Cost Saving Solution \n\nassist365 omnichannel availability and multi-faceted multi-lingual capability will help you deliver an impeccable customer service at a 70% lesser operational cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/509cbd67-6653-4113-83ab-4cc1011e8aea.jpeg","url":"https://www.softwareadvice.com.au/software/334545/assist365","@type":"ListItem"},{"name":"Sybill","position":6,"description":"Sybill is your emotionally aware sales partner to help accelerate revenue. It sits through your sales calls and creates a meeting report for each call, capturing what resonated with your buyers and what didn't, and who could be a potential champion.\n\nThis data is aggregated across calls to provide insights on the talk tracks and collateral that seems to click with your buyers over time.\n\nIt's also used to spot patterns of winning behaviors among your (and your team's) calls for effective self and team coaching.\n\nYou can manage all your deals in Sybill, as it pulls data from your CRM to show call insights along with deal data.\n\nSybill also automatically populates your CRM in real time with deal-level analysis to boost win rates, save time, and streamline coaching using MEDDPICC/SPICED.\n\nSybill seamlessly integrates with Zoom (for video calls), your calendar (Google and Outlook), your CRM (Salesforce and Hubspot) and Slack. You can track opportunities cross-platform, and notes from Sybill (next steps, questions, pain points, pricing discussions) get populated in your CRM as well.\n\nSales reps can use Sybill for understanding their buyers better, being effective and efficient with follow-ups and making proposals, and for note-taking and CRM entry.\n\nSales leaders can use Sybill to get a bird's eye view of all of their deals, their reps and their meetings, and the performance of their slide decks and demos. They can improve their team, their process, and their collateral from one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a086ee21-30eb-4de5-a942-ed1432d68b51.jpeg","url":"https://www.softwareadvice.com.au/software/438704/sybill","@type":"ListItem"},{"name":"inspeech","position":7,"description":"inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls simply, quickly and automatically. This comes as a natural result of the analysis of interactions which detects key aspects of the operation, an impossible – or unfeasible because of the costs and time involved in processing them – task to do otherwise.\n\nOur intelligent interaction analysis technology positively impacts the performance of your business, in two ways. On the one hand, it allows you to increase revenues. On the other hand, it helps improve productivity while significantly reducing operating costs.\n\nMore revenue\nThe value of your client’s life-cycle is directly proportional to the experience he has in contact with your company. Obviously, a satisfied customer will buy more and for longer. In addition, he will bean evangelizer of your brand.To improve the customer experience, inConcert allows you:\n- To identify who the client is, what their intention is and their state of mind during the interaction, allowing in this way to personalize to the maximum their experience in each contact.\n- To extract more information about each client, their preferences and needs - expressed or not - so that you can offer them products and services according to their profile.\n- To quickly evaluate how changes in the operation, products or services you perform in your company impact.\n- To detect non-conformities or behavior patterns that denote ‘customer loss risk’, so that you can take proactive actions to keep them with you.\n- To identify performance patterns to generate training plans.To evaluate the speed, pronunciation, and terms used in the case of voice interactions.\n\nFewer costs\nIncreasing your income is of little use if to do so you have to increase your costs as well. inConcert, in addition to helping you trigger more sales, makes it possible for your operation to be more productive and efficient.\n\nTo reduce costs and improve productivity, with inConcert you can:\n- Reduce handling and management times and decrease the number of escalations and transfers by encouraging first contact resolution.\n- Reduce the number of staff you need to analyze interactions by automating the entire process. Streamline business processes eliminating inefficiencies.\n- Reduce costs associated with processing interactions related to verification, regulatory and quality compliance.\n- Reduce staff training times and costs in the case of voice interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f03d87-9633-4c8c-be6e-ee7ec18ba1ba.png","url":"https://www.softwareadvice.com.au/software/366499/inconcert-speech-analytics","@type":"ListItem"},{"name":"ChorusCX","position":8,"description":"ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d48d091-2337-4a93-bb77-80ddaf36c267.png","url":"https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization","@type":"ListItem"},{"name":"Stratifyd","position":9,"description":"Stratifyd is an augmented intelligence (AI) and data analytics solution that helps businesses analyze unstructured and structured datasets in real-time. It offers a speech analytics system, which allows contact centers to automatically create transcripts of call recordings using machine learning and natural language processing algorithms.\n\n\nThe platform enables managers to analyze various speech metrics including call length, talk rate and use of negative and positive words. It offers a variety of features including data warehouse management, predictive analytics, anomaly detection, GDPR compliance, collaboration and more. Additionally, administrators can use the application to gain insights into customer journeys, create predictive models and generate custom reports.\n\n\nStratifyd facilitates integration with various third-party applications such as Intercom, Slack, Customer.io, Facebook, Slack, Mailchimp, Google Analytics, Drift, Salesforce and more via APIs. Pricing is available on an annual subscription and support is extended via phone, email and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb785283-d364-4708-9f23-b42ba0d4bdff.png","url":"https://www.softwareadvice.com.au/software/191758/stratifyd","@type":"ListItem"},{"name":"Contact Cubed","position":10,"description":"Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and other operations via call analysis. The platform includes collaboration capabilities, which enable managers, directors, and supervisors to review and document the performance of agents for future reference.\n\n\nThe Artificial Intelligence (AI) technology in Contact Cubed automatically recognizes and redacts customer information across transcribed and audio files. It lets professionals receive real-time notifications about status updates via email and SMS. Additionally, users can record and store call recordings in a centralized repository and utilize keyword search, call scoring rubrics and audit functionality to improve transcription operations.\n\n\nContact Cubed facilitates integration with various third-party applications such as Twilio, RingCentral, Salesforce, Microsoft Azure and more. Pricing details are available on request and support is provided via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c0b4d9-d125-4cbb-adea-cb3c36b2882d.png","url":"https://www.softwareadvice.com.au/software/177007/contact-cubed","@type":"ListItem"},{"name":"bluecap","position":11,"description":"bluecap is an artificial intelligence (AI) meeting assistant that joins meetings to take notes and record calls, helping users to stay focused on meeting participants. bluecap also keeps working after the call is done, providing executive summaries, key takeaways, and deep analysis of meeting topics and audience reactions.\n\nbluecap's advanced AI is capable of generating meeting summaries for calls of up to 2 hours, and the system stores all meeting notes, transcripts, summaries, files, and audio/video recordings. Users can search all stored content for specific words of phrases that came up in a meeting, and receive contextual results. Participation and engagement analytics provide users with insight into attendee reaction to their meetings and empowers them to improve where needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cf067e2-06d7-494f-8f9d-d0de0f306dfa.jpeg","url":"https://www.softwareadvice.com.au/software/342192/bluecap","@type":"ListItem"},{"name":"Rafiki AI","position":12,"description":"Rafiki AI is a modern, agentic conversation and revenue intelligence platform built for sales and customer success leaders. It captures and understands every interaction across dialer, web conference calls, and emails — transcribing and analyzing conversations in 60+ languages — and delivers actionable insights directly into your CRM, email, Slack, and more.\n\nPowered by six specialized AI agents, Rafiki AI handles the work that usually bogs reps down: call scoring against frameworks like MEDDIC, BANT, SPIN, or your own custom methodology; automated follow-up emails and meeting summaries; CRM sync; deal risk tracking; and personalized coaching. The result: your team spends time selling, not doing admin work.\n\nRafiki AI tracks a customizable list of deal risks and key signals — no activity, poor stakeholder engagement, competitor mentions, churn indicators, and upsell opportunities — so you can take corrective action before a winnable deal slips. It helps reps re-engage prospects with post-demo meeting snippets and direct chat, while its call library lets sales coaches analyze the winning patterns of top closers and build customized playbooks. Sales leaders forecast better using conversation data as the source of truth — not rep-entered optimism.\n\nUnlike legacy tools like Gong and Chorus, Rafiki AI is AI-native — built from day one on leading models including Claude, GPT, and Gemini — not bolted onto older infrastructure. That means enterprise-grade intelligence at a fraction of the cost.\n\nRafiki AI integrates natively with Salesforce, HubSpot, Pipedrive, Zoho, Zoom, Google Meet, Microsoft Teams, Slack, Aircall, OpenPhone, and more.\n\nWith no license minimums, no seat minimums, and no registration fees, Rafiki AI is built for teams of any size looking to scale with flexible, affordable pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9fbd84da-db40-4188-9b8e-dd8e4a06cbe1.png","url":"https://www.softwareadvice.com.au/software/367364/rafiki","@type":"ListItem"},{"name":"HGS Agent X","position":13,"description":"Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.\n\nWith the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. \n\nHGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.\n\nHGS Agent X Solves Critical Contact Center Challenges by:\n1. Improving agent productivity\n- Ramping up response time and reduce multiple screens with unified tool\n- Reducing agent training and onboarding time\n- Fostering collaboration and knowledge sharing among agents\n\n2. Enhancing customer experience\n- Responding to customer queries quickly with updated knowledge base\n- Providing customers with AI-driven value-add information\n\n3. Leveraging deeper insights\n- Seamlessly accessing full visibility of operational metrics and insights\n- Understanding customer sentiment in real time\n\nHGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:\n\nAgent Level -\n1. Average handling time (AHT)\n2. Improvement in recruitment speed\n3. Reduction in learning curve\n4. Assisting in quickly finding the right answers\n\nCustomer Level -\n1. Net promoter score (NPS) and customer satisfaction (CSAT)\n2. Proactive anticipation of customer’s needs\n3. Effectiveness in providing correct solutions\n4. Delivering a seamless experience\n\nBusiness Level -\n1. Turn-around time (TAT)\n2. Re-allocation of agents\n3. Operating margins\n4. Positive brand sentiment\n\nResolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e467520-34cd-42ee-9604-7bb3f3c8f300.jpeg","url":"https://www.softwareadvice.com.au/software/361203/hgs-agent-x","@type":"ListItem"},{"name":"Cordless","position":14,"description":"Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence.\n\nCordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations.\n\nWith the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence.\n\nCordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations.\n\nWith the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b343a438-c349-47c7-a37e-993bcc24685c.png","url":"https://www.softwareadvice.com.au/software/390312/cordless","@type":"ListItem"},{"name":"Voci","position":15,"description":"Voci is a speech analytics platform that helps businesses gain insights into the human voice. It lets teams transcribe large volumes of audio into analyzable text via high-speed DDR4 SDRAMs and uses AI technology to automatically identify speakers' gender and emotional state. \n\nVoci's punctuated transcripts enable managers to analyze callers' intended meaning and store various information from calls such as confidence scores, timestamps, etc. The platform offers acoustic emotional analysis by gauging customers' speech characteristics, such as inflection or pitch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2726b684-8ed0-47da-a96a-04473074f212.png","url":"https://www.softwareadvice.com.au/software/267794/voci","@type":"ListItem"},{"name":"Bliro","position":16,"description":"Your reps spend less than 30% of their time actually selling. The rest goes to prep, notes, CRM updates, visit reports, and follow-up emails. \n\nYour CRM is incomplete. Your CRM tells half the story. \nBliro completes it. \n\nEvery rep gets a personal AI assistant that handles their entire workflow - before, during, and after every customer interaction. Meeting prep pulled from your CRM. Automatic notes on-site, online, or by phone. And from the car after the appointment: \"Hey Vicky, write the visit report and update Salesforce.\" Done before the next customer. \n\nYour reps sell. Bliro does the rest. \n\n- 6-8 hours saved per rep per week\n- +22% conversion rate, +11% deal value\n- Payback in under 4 weeks\n- Live in 1-2 weeks - no IT project required \n\nIntegrates natively with SAP, Salesforce, HubSpot, Zoom, Teams, and more. GDPR-compliant, ISO 27001 and SOC 2 certified. Servers in Frankfurt. \n\nTrusted by 1,500+ companies including igus, Telefónica, LANXESS, and Stepstone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e52aa4dc-f544-43db-8534-82b2637df857.png","url":"https://www.softwareadvice.com.au/software/401922/bliro","@type":"ListItem"},{"name":"Telecmi","position":17,"description":"TeleCMI is a cloud phone system provider offering products like virtual number, toll-free number, auto dialer, IVR service system and more. TeleCMI provides advanced call management features like call recording, call history, call queuing, live call feed and call monitoring. TeleCMI products are suitable for businesses focusing on customer engagement to generate more revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3ae3635-78f6-4958-a06a-a8d3476c6c93.png","url":"https://www.softwareadvice.com.au/software/364718/telecmi","@type":"ListItem"},{"name":"Listener","position":18,"description":"Listener is a cloud-based solution that converts speech to text in real-time using automatic speech recognition (ASR) technology. It supports multiple languages and accents and can be customized to support specific domains and vocabularies. Some of the features of Listener are:\n\n- High accuracy: Listener delivers up to 99% accuracy, depending on the quality of the audio input. It leverages advanced machine learning algorithms and natural language processing techniques to recognize and transcribe speech accurately.\n- Domain-specific models: Listener offers a selection of trained models for different scenarios, such as voice control, phone call, and video transcription. These models are optimized for domain-specific quality requirements and can handle various types of speech, such as commands, queries, conversations, etc.\n- Speech adaptation: Listener provides hints to boost the transcription accuracy of rare and domain-specific words or phrases. It also uses classes to automatically convert spoken numbers into addresses, years, currencies, and more.\n- Timestamps and speaker diarization: Listener provides timestamps for the transcribed text, which can help identify when each word was spoken in the audio input. It also provides speaker diarization, which can help identify who said what in a conversation involving multiple speakers.\n- Speech on-device: Listener runs locally on any device, regardless of internet connectivity. This ensures that the voice data never leaves the device, providing more privacy and security for the users.\n- Flexible model deployment: Listener can be deployed wherever it is needed, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem. This provides more scalability and reliability for the applications that use Listener.\n\nListener is a versatile speech recognition solution that can be applied to various domains and industries, such as:\n\n- Media and entertainment: Listener can generate captions and subtitles for videos, podcasts, and live broadcasts, enhancing their accessibility and appeal for the audience. It can also facilitate voice search and control for streaming platforms and smart TVs, enabling users to find and play content with their voice, which is faster and more convenient than typing or using a remote.\n- Education: Listener can transcribe lectures, presentations, and online courses, facilitating their comprehension and revision for the students. It can also support voice-based learning and assessment for students and teachers, enabling them to engage with educational content and tools with their voice, which can improve their involvement and retention.\n- Healthcare: Listener can transcribe medical records, prescriptions, and consultations, improving their accuracy and efficiency for the healthcare providers. It can also assist voice-based diagnosis and treatment for patients and doctors, enabling them to access health information and services with their voice, which can improve their privacy and convenience.\n- Legal: Listener can transcribe court hearings, depositions, and contracts, improving their reliability and compliance for the legal professionals. It can also enable voice-based verification and authentication for legal documents and transactions, enabling them to sign and confirm with their voice, which can provide unique proof of identity.\n- Finance: Listener can transcribe customer calls, transactions, and reports, improving their security and insight for the financial institutions. It can also enable voice-based banking and payment services for customers and agents, enabling them to manage their accounts and make transactions with their voice, which can reduce the risk of fraud and errors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22e9b5e8-bccc-4037-92bd-ff3101176cd8.jpeg","url":"https://www.softwareadvice.com.au/software/417535/listener","@type":"ListItem"},{"name":"VoiceOwl","position":19,"description":"Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support). \n\nOur AI Voice Assistants are backed by Gen-AI + Pre-trained LLM which lets it drive smart context-aware conversations with customers in diverse use cases. This includes bringing automation in contact verification and qualification for faster conversions, promising best-in-class ROI. \n\nWhile we do that, our tech stack ensures data security and compliance by leveraging an intelligent middleware layer. It safeguards your valuable customer data by keeping it confined within the system while the communication between our systems and the LLMs takes place.\n\n1. 1000x efficiency, 5X better revenue with 60% cost savings on operations.\n2. Real-time lifelike conversations made better with NLU.\n3. Sentiment + context-driven responses across channels.\n4. 100% secure and compliant with GDPR, HIPAA, and other data protection laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90c86b9c-e732-43e6-9477-5519d1c0b6a7.jpeg","url":"https://www.softwareadvice.com.au/software/380427/genietalk","@type":"ListItem"},{"name":"Prodigal","position":20,"description":"Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience, and compliance. \n\nProdigal’s team is ready to apply its decades of data science and industry experience to help clients boost quality assurance, optimize operations, and unlock insights that drive game-changing financial outcomes. Nearly one in five U.S. borrowers have already engaged with Prodigal during 200+ million interactions.\n\nAn intent engine that leverages the power of artificial intelligence, natural language processing, and machine learning drives Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. \n\nProAssist guides agents to say and do the right thing every time. ProNotes creates hours of new capacity by automatically writing post-call notes. ProVoice decreases risk and supercharges QA effectiveness by analyzing and scoring 100% of calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d178191-55b8-4eb2-8977-dba2e4699b2b.png","url":"https://www.softwareadvice.com.au/software/358065/prodigal","@type":"ListItem"},{"name":"Call Optix","position":21,"description":"Call Optix is an AI-enabled platform designed to transform voice calls into valuable business insights. By providing deep analytics and actionable data, Call Optix empowers sales and support teams to work more efficiently, leading to higher conversion rates and increased revenue.\n\nThe platform's key features include AI-enabled call summaries, automated sales funnel management, customer persona development, revenue insights and tracking, sentiment analysis, and task automation. These capabilities enable businesses to maximize agent performance, capture customer emotions and drive data-driven decision making. It helps track leads and revenue at every stage for data-driven strategies.\n\nCustomer persona profiles give insights into behavior, preferences, and issues for personalized engagement. Call Optix seamlessly integrates with leading VOIP systems and CRMs, ensuring a smooth workflow and up-to-date information across the organization. Revenue tracking feature helps monitor the financial impact of sales efforts for targeted strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eaaea330-42d0-42dd-9f3c-d5a52de70b98.jpeg","url":"https://www.softwareadvice.com.au/software/526714/Call-Optix","@type":"ListItem"},{"name":"ValueFlow","position":22,"description":"ValueFlow AI is an AI-enabled platform that enables users to create and conduct automated voice interviews. The platform caters to a variety of industries, including human resources, market research and knowledge management. It allows organizations to collect insights from their employees, customers, or users.\n\nThe platform's key features include automated data collection and interview process and data capture handling. It allows users to interview multiple participants at once without increasing their workload. \n\nThe AI ensures a consistent and unbiased experience for all participants, removing any potential interviewer effects. Furthermore, the platform captures nuanced insights from the voice recordings, such as tone, pauses, and sentiment, providing a deeper understanding of what people truly think and feel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2303b82d-3993-4b66-8d50-a17af5c3fda2.png","url":"https://www.softwareadvice.com.au/software/531524/ValueFlow","@type":"ListItem"},{"name":"Luware Recording","position":23,"description":"Luware Recording is a cloud-based, enterprise-grade compliance and quality monitoring solution for organizations operating across multiple communication platforms. It enables secure capture, storage, and analysis of voice, video, and text interactions in a single interface.\n\nAs a Microsoft-certified solution, Luware Recording supports regulated industries with AI-powered speech analytics, high availability, and strong security controls—helping organizations monitor communications, gain actionable insights, and meet regulatory requirements with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b479fcf-3608-4880-95a9-d920876e767e.png","url":"https://www.softwareadvice.com.au/software/519809/Luware-Recording","@type":"ListItem"},{"name":"TalkMark","position":24,"description":"TalkMark is an AI-powered transcription application designed to convert speech to text with high accuracy for Dutch language audio. It is used by professionals in various sectors, such as legal practitioners, journalists, business teams, researchers, and students. The application is tailored for Dutch-speaking markets in the Netherlands and Belgium and supports multilingual workflows.\n\nThe platform operates on the OpenAI Whisper Large-V3 engine. It includes automatic language detection for Dutch, English, German, and French, with code-switching capabilities for seamless language transitions within a single recording. The system features automatic speaker recognition for up to ten speakers per recording, AI-generated summaries, and automatic extraction of action points and decisions from transcribed content. It supports common audio formats, including MP3, WAV, M4A, AAC, FLAC, and OGG, with file sizes up to two gigabytes for paid subscriptions. Users can edit transcriptions through an intuitive editor and export documents to PDF, Word, CSV, or TXT formats with AI-enhanced formatting.\n\nTalkMark ensures GDPR compliance with EU-based server infrastructure in Frankfurt, Germany, and AES-256 encryption for stored audio and transcriptions. The platform does not use customer data for AI training and allows users to control their information, including account deletion options. It offers offline recording capabilities with local device storage, though transcription processing requires an internet connection. The application provides a seven-day trial period with transcription capacity and does not require a credit card for initial access.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85646fac-bfc4-49ab-bf77-cb4605490ffb.jpg","url":"https://www.softwareadvice.com.au/software/536777/TalkMark","@type":"ListItem"}],"numberOfItems":24}
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