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description: Page 10 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
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title: Page 10 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

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# Customer Support Software

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Next: [Next page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=11)

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## Products

1. [Cordless](https://www.softwareadvice.com.au/software/390312/cordless) (0 reviews) — Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Co...
2. [Userlot](https://www.softwareadvice.com.au/software/393597/userlot) (0 reviews) — Userlot is a cloud-based customer success platform that provides tools for managing customer health, reducing churn, ...
3. [Flixcheck](https://www.softwareadvice.com.au/software/335507/flixcheck) (0 reviews) — Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various ind...
4. [ClearFeed](https://www.softwareadvice.com.au/software/422635/clearfeed) (0 reviews) — In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer r...
5. [Raffle Chat](https://www.softwareadvice.com.au/software/426547/raffle-chat) (0 reviews) — About Raffle Chat Raffle AI Chat Assistant is based on our patented AI search technology that retrieves relevant data...
6. [DRUID](https://www.softwareadvice.com.au/software/224878/druid) (0 reviews) — DRUID AI is a platform for building Generative AI-powered virtual agents and Conversational Business Applications (CB...
7. [etrack1](https://www.softwareadvice.com.au/software/439232/etrack1) (0 reviews) — etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared...
8. [BOTNATION AI](https://www.softwareadvice.com.au/software/339028/botnation-ai) (0 reviews) — BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled ch...
9. [Relish AI](https://www.softwareadvice.com.au/software/355179/relish-ai) (0 reviews) — Relish AI is an automation software for eCommerce businesses to automate their sales and customer support. Once deplo...
10. [Emplifi Service Cloud](https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud) (0 reviews) — Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesse...
11. [Haber Chat](https://www.softwareadvice.com.au/software/450325/Haber-Chat) (0 reviews) — Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp a...
12. [Wizr AI](https://www.softwareadvice.com.au/software/524287/Wizr-AI) (0 reviews) — Wizr AI is a web-based and AI-enabled customer service automation platform designed to transform the way businesses h...
13. [Cobbai](https://www.softwareadvice.com.au/software/523190/Cobbai) (0 reviews) — Cobbai is designed for customer service teams seeking smarter, faster, and more efficient ways to support their custo...
14. [Calldock](https://www.softwareadvice.com.au/software/528497/Calldock) (0 reviews) — Calldock is an AI voice agent platform designed to enhance business websites with conversational AI capabilities. It ...
15. [EasyDesk](https://www.softwareadvice.com.au/software/530001/EasyDesk) (0 reviews) — EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is bui...
16. [MindX Service AI](https://www.softwareadvice.com.au/software/531102/MindX-Service-AI) (0 reviews) — MindX Service AI is an AI Agent for customer support platform designed to automate issue resolution by performing rea...
17. [Chat360](https://www.softwareadvice.com.au/software/505033/Chat360) (0 reviews) — Chat360 is a cloud-based conversational AI platform that allows businesses to create engaging chatbots without any co...
18. [OneTone.ai](https://www.softwareadvice.com.au/software/514827/OneTone-ai) (0 reviews) — OneTone.ai Supervisor is an AI-powered tool for Customer Support \& QA Leaders, which automates quality supervisio...
19. [Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.com.au/software/501349/AI-Mediated-Conversations-AI-MC) (0 reviews) — Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data...
20. [Tixer Connect](https://www.softwareadvice.com.au/software/535618/Tixer-Connect) (0 reviews) — Tixer Connect is a customer portal and communication platform designed to centralize interactions between customers a...
21. [Assembled AI](https://www.softwareadvice.com.au/software/525418/Assembled-Assist) (0 reviews) — Assembled AI is a support platform designed to automate case resolution and assist agents in crafting responses using...
22. [Ayudo](https://www.softwareadvice.com.au/software/531038/Ayudo) (0 reviews) — Ayudo is an AI-powered customer support platform designed to automate support queries, resolutions, and follow-ups ac...
23. [SupportSyndicate](https://www.softwareadvice.com.au/software/537949/SupportSyndicate) (0 reviews) — SupportSyndicate is an AI-powered customer support platform designed to manage customer inquiries across various chan...
24. [Chatiex AI](https://www.softwareadvice.com.au/software/538464/Chatiex-AI) (0 reviews) — Chatiex AI is an artificial intelligence-powered customer support platform that combines chatbot automation, ticketin...
25. [Ringly](https://www.softwareadvice.com.au/software/528118/Ringly-io) (0 reviews) — Ringly is an AI-powered phone support system designed for Shopify brands to automate customer service calls. It is su...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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-----

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With its customizable features and automation capabilities, Userlot helps reduce the manual work required for customer success management at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd4211-36c0-498d-925d-61708e7c6a8e.png","url":"https://www.softwareadvice.com.au/software/393597/userlot","@type":"ListItem"},{"name":"Flixcheck","position":3,"description":"Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various industries looking to automate business processes and reduce paperwork.\n\nFlixcheck offers features like digital forms creation, file sharing, two-factor authentication, bulk mailing, digital signature, PDF editor, and more. It allows businesses to create custom forms to collect information from employees, customers, and partners. The file-sharing feature enables quick and secure file-sharing both internally and externally. Modern interactions provide a simple yet engaging user experience for all parties interacting with the forms and files. Less paperwork is achieved by digitizing forms and files, reducing the need for printing and physical storage. Direct feedback gives all parties an easy way to ask questions and provide comments on the forms and files.  \n\nFlixcheck is a cloud-based solution, so no installation is required. Flixcheck offers responsive support and regular software updates to ensure maximum uptime and the latest features. Flixcheck integrates with various third-party applications to extend its functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5498b2b-eafc-4a1c-9b69-f039a131a8b5.png","url":"https://www.softwareadvice.com.au/software/335507/flixcheck","@type":"ListItem"},{"name":"ClearFeed","position":4,"description":"In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer requests originating in and being discussed therein. But chat lacks structure - and use for important business requests creates delayed responses, lack of closure, and accountability issues. ClearFeed helps businesses transform company Slack channels into a streamlined HelpDesk. \n\nUsing ClearFeed, service teams can respond to customer and employee requests on chat within SLAs, convert conversations into support tickets, and work on employee and customer issues across tools. With features such as triage channels, service metrics, and automated answers, ClearFeed enables users to deliver accountable customer and employee support directly from Slack.\n\nClearFeed facilitates integration with third-party platforms including Zendesk, Freshdesk, Salesforce, Jira, GitHub, and HubSpot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd87a27c-5002-4dbc-b92f-fca9efac0b2b.jpeg","url":"https://www.softwareadvice.com.au/software/422635/clearfeed","@type":"ListItem"},{"name":"Raffle Chat","position":5,"description":"About Raffle Chat \nRaffle AI Chat Assistant is based on our patented AI search technology that retrieves relevant data or knowledge for customers and employees of your business to foster a culture of insightful self-service. This eliminates fruitless finding and promotes smart searching: search results that provide human-like answers with links to relevant data/sources, which embody data quality and data integrity.\n \nAs the chat counterpart of Raffle Search, Raffle Chat Assistant upholds accuracy and consistency when pulling up search results that answer your customers’ and employees’ questions. The main difference between Raffle Chat Assistant and Raffle Search lies in the dose of humanity: Raffle Search lacks the human element of conversational engagement, but is a search engine that functions similarly to an Internet search engine—only with a laser focus on a limited scope of crawled data (of your choice), such as that of your company’s website or intranet. This ensures a no-nonsense experience during the serious search for the right answers: the right files and information that address the search query.\n\nFeature\n\nSome features of Raffle AI Chat Assistant include: \n\nReal-Time Adaptability-The AI system adapts based on the customer questions and interaction. \nSecure and Compliant-Compliant with GDPR, HIPAA, SOC2, and more. \nContent optimization- Provide insights and analyze search trends on your popular pages and give you important insights to optimize your content\nIntegration- Raffle AI Chat integrates fast and smoothly with platforms like Zendesk, Intercom, Umbraco, SharePoint etc\nElimination of nonsense answers- AI eliminates irrelevant and nonsense responses to ensure high accuracy and reliability \nMultilanguage support- Supports multi-language to deliver a diverse \nFAQ integration-  Integrates with Frequently asked questions database to provide quick and accurate response \nScalability- Scales effortlessly accommodate varying labels of customer engagement and traffic \n\n\n\nBut what about security?\nRaffle AI Search and Chat Assistant are compliant with the leading security standards such as SOC 2 Type II, EU GDPR, and HIPAA ensuring that everything is up to standards.\n\nPricing Option\n\nTry it for 7 days free on your content! \nThen you can choose to pay per credit or select one of our pricing plans tailored for businesses like yours. Visit our pricing page for more information. \n\nMade for \nRaffle Chat Assistant is ideally suited for medium-sized to large companies operating in sectors such as SaaS, Utilities, Telecommunications, Government, Finance, and Unions across Western Europe and the US. Our solution is tailored for organizations with a workforce or membership ranging from approximately 30 to 5000 individuals.\n\nDeployment Requirements:\nRaffle Chat offers seamless integration with a range of tools and platforms, including Umbraco, SharePoint, Confluence, Intercom, Zendesk, and WordPress. Our priority lies in maintaining robust data security measures and strict adherence to privacy regulations, guaranteeing the safe handling of customer data by the latest standards in data security and privacy compliance.\n\n\nRaffle effortlessly steers you towards the precise answer right away.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df711e7f-796d-4cdb-89d2-91e6d687ea0e.jpeg","url":"https://www.softwareadvice.com.au/software/426547/raffle-chat","@type":"ListItem"},{"name":"DRUID","position":6,"description":"DRUID AI is a platform for building Generative AI-powered virtual agents and Conversational Business Applications (CBAs). It transforms enterprise interactions using advanced Generative AI, NLP/NLU, and data processing. CBAs combine a conversational AI layer, automation capabilities, and connectivity to enterprise systems and RPA technology. DRUID's Conductor complements Conversational Business Applications and unifies multiple AI agents into a single,intelligent system for consistent, context-aware interactions across various business areas\nThe platform integrates with enterprise systems via APIs and pre-built connectors, enhancing process efficiency through conversational automation.  \nTrusted by 250+ enterprises globally with a strong partner network, DRUID provides innovative AI-driven tools that seamlessly integrate with major LLMs. With extensive features and versatile deployment options (cloud, hybrid, on-premises), it empowers enterprises to leverage AI-powered conversational interfaces and automation across operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ef94982-3ec4-4ded-9423-1e1e218f2c83.png","url":"https://www.softwareadvice.com.au/software/224878/druid","@type":"ListItem"},{"name":"etrack1","position":7,"description":"etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems.\n\netrack1 understands the importance of having the best tools for providing exceptional customer service and improving efficiency.\n\nFor managers and employees looking for a comprehensive solution, etrack1 offers expertise from numerous implementations, eliminating the need to source technology, implementation, and support from multiple providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.softwareadvice.com.au/software/439232/etrack1","@type":"ListItem"},{"name":"BOTNATION AI","position":8,"description":"BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled chatbots to improve customer service operations. It comes with an application programming interface (API), which enables professionals to integrate the solution with several third-party systems.\n\n\nKey features of BOTNATION AI include A/B testing, natural language processing (NLP), data import/export and push notifications. It allows businesses to create chatbots using in-built templates and add text, images or buttons to customize bots as per requirements. Additionally, it provides plugins for Wordpress, Wix, Prestashop, Shopify and other platforms.\n\n\nBOTNATION AI helps enterprises add, delete or search keywords for improving communication across chatbots and manage spelling errors using algorithms. The solution is available on monthly subscriptions and support is extended via FAQs, documentation, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/303829c0-8885-45cb-82f9-ce5e0d90b40b.png","url":"https://www.softwareadvice.com.au/software/339028/botnation-ai","@type":"ListItem"},{"name":"Relish AI","position":9,"description":"Relish AI is an automation software for eCommerce businesses to automate their sales and customer support. Once deployed, the chatbot software assists in handling customer interactions as well as providing instant answers for product, brand and policy FAQs.\n\nWith Relish AI, brands can improve customer engagement, sales and customer satisfaction by personalizing their sales, automating support functions and reducing cart abandonment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10a322f4-c7af-4ce2-a7de-fb4c7cd61767.jpeg","url":"https://www.softwareadvice.com.au/software/355179/relish-ai","@type":"ListItem"},{"name":"Emplifi Service Cloud","position":10,"description":"Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesses provide great customer service through their website or mobile app.\n\nIt offers tools that enable organizations to deliver better customer experiences, harness social media and the right audience engagement channel at the right time, drive consistent online conversations that create stronger bonds with customers, and deliver all this in an automated way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb15a4-51c3-4e33-a5da-bee8a5a800e5.jpeg","url":"https://www.softwareadvice.com.au/software/345373/emplifi-service-cloud","@type":"ListItem"},{"name":"Haber Chat","position":11,"description":"Haber.Chat is a versatile communication platform that seamlessly integrates with your personal or business WhatsApp accounts, offering an array of features designed to streamline business communications and enhance team collaboration. Here’s how Haber.Chat can benefit your organization:\n\nCentralized Communication: Haber.Chat consolidates all your WhatsApp messages into one intuitive interface. Manage conversations across multiple devices and team members effortlessly, ensuring no message is missed. This centralized approach enhances communication efficiency and customer satisfaction.\n\nAdvanced Chat Management: Organize your chats with labels, groups, and automated replies. These features streamline communication processes, enabling your team to respond swiftly and effectively to customer inquiries. Automated replies can handle common questions, freeing up your team to focus on more complex issues.\n\nRich Media Support: Share and receive various media types, including images, videos, documents, and audio files. This support for rich media content allows you to provide comprehensive support and information to your customers, enhancing your service quality.\n\nDetailed Analytics and Reporting: Gain insights into your communication patterns and team performance with detailed analytics and reporting tools. Monitor key metrics like response times, chat volumes, and resolution rates to identify areas for improvement and ensure your team operates at peak efficiency.\n\nSecurity and Reliability: Security is a top priority for Haber.Chat. The platform uses advanced encryption and security protocols to protect your data, ensuring your communications remain private and secure. You can trust Haber.Chat to safeguard your information while providing a reliable communication solution.\n\nCustomization and Flexibility: Tailor the platform to meet your specific business needs with a high degree of customization. From custom automated replies to personalized labels and group settings, Haber.Chat can be configured to support your unique workflows and communication strategies.\n\nSeamless Integration: Connect Haber.Chat with various third-party applications and tools to enhance your workflow and productivity. Whether you need to integrate with your CRM, helpdesk software, or other business tools, Haber.Chat offers the flexibility and compatibility to streamline your operations.\n\nUser-Friendly Interface: Designed with usability in mind, Haber.Chat features an intuitive and user-friendly interface that makes it easy for your team to navigate and utilize its features. This ease of use reduces the learning curve, allowing your team to quickly adapt to the platform and start benefiting from its capabilities.\n\nScalability: Haber.Chat is scalable to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise, the platform can handle increasing volumes of communication and team members without compromising performance, making it a future-proof solution for your business.\n\nDedicated Support and Resources: Haber.Chat provides comprehensive support and resources to help you maximize the platform's benefits. Access detailed documentation, tutorials, and responsive customer support to ensure you get the most out of Haber.Chat.\n\nBy leveraging Haber.Chat, businesses can enhance their communication strategies, improve customer service, and streamline operations, all while maintaining high levels of security and reliability. Discover how Haber.Chat can transform your communication processes and support your business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d6e4c6f-01ea-413b-8ad0-092c1f893aad.png","url":"https://www.softwareadvice.com.au/software/450325/Haber-Chat","@type":"ListItem"},{"name":"Wizr AI","position":12,"description":"Wizr AI is a web-based and AI-enabled customer service automation platform designed to transform the way businesses handle customer support. The platform leverages the power of generative AI to automate customer inquiries and optimize efficiency and productivity within the customer service team.\n\nWizr AI offers four key components: The Cx HUB, a centralized customer intelligence hub; the Cx Control Room, which enables seamless management of customer interactions; the Cx Agent Assist, which integrates knowledge across systems to enhance agent productivity; and the Cx Auto Solve, an AI-driven technology that ensures rapid and effective issue resolution. These capabilities help drive renewals, prevent escalations and more.\n\nThe platform's AI Studio allows deployment of LLM-based generative AI applications and workflows. Wizr AI also offers a suite of solutions, including workflow builder, knowledge assist, FAQ assist, auto-transcribe, auto-compose, document creator and summarize.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e69fc4ed-d194-40ea-b6f0-cba809b69efd.jpeg","url":"https://www.softwareadvice.com.au/software/524287/Wizr-AI","@type":"ListItem"},{"name":"Cobbai","position":13,"description":"Cobbai is designed for customer service teams seeking smarter, faster, and more efficient ways to support their customers. Whether it is a small business looking to automate repetitive tasks or an enterprise aiming to scale personalized interactions, Cobbai’s advanced AI agents—Front, Companion, and Analyst—are built to meet their needs.\n\nFront: Created for businesses with high customer interaction volumes, Front is a conversational AI agent that autonomously guides customers through pre-sales questions, post-sales support, and case updates, ensuring fast and accurate responses 24/7.\n\nCompanion: Made for customer service teams, Companion enhances agent productivity by drafting thoughtful responses, providing on-demand knowledge, and surfacing sales opportunities—so agents can focus on delivering exceptional service.\n\nAnalyst: Designed for operations-focused teams, Analyst works behind the scenes to optimize workflows, intelligently route tickets, and share actionable insights with support, marketing, and product teams.\n\nCobbai’s platform is built to provide personalized guidance for every customer service scenario. Users can deploy their agents where they’re needed most—whether in live chat, email, or self-service portals—while maintaining full control over their operations. The intuitive training and monitoring tools ensure AI agents continue to learn and improve, adapting to the unique needs of the business.\n\nWith Cobbai, businesses benefit from fast implementation, seamless integrations with popular helpdesk platforms, and expert support at every step of the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2812e9cc-c226-4f47-8cfb-0b931e8044e0.jpeg","url":"https://www.softwareadvice.com.au/software/523190/Cobbai","@type":"ListItem"},{"name":"Calldock","position":14,"description":"Calldock is an AI voice agent platform designed to enhance business websites with conversational AI capabilities. It supports instant callbacks, customer support automation, and meeting scheduling. The platform is suitable for various industries such as healthcare, professional services, real estate, eCommerce, and financial services. It assists teams in converting website visitors into qualified leads and provides continuous customer service.\n\nThe platform includes custom voice agents and offers various natural-sounding voice options that can be personalized to align with a business's brand. Calldock operates around the clock to manage customer inquiries and uses intent detection to analyze conversation purposes. It features direct calendar integration for real-time appointment scheduling. The system also provides detailed call transcripts and recordings to aid in follow-up.\n\nCalldock includes a customizable widget that can be adjusted to fit brand aesthetics. Smart notifications keep teams informed with important interaction details. Security measures include transparent consent processes and privacy-focused data handling to protect customer information during all interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b6326b3-6158-4378-a928-87470c8d3cee.jpeg","url":"https://www.softwareadvice.com.au/software/528497/Calldock","@type":"ListItem"},{"name":"EasyDesk","position":15,"description":"EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is built to help businesses manage customer support operations more efficiently.\n\nThe software includes a ticket management system with filters and tags for organization. Workflow automation features allow teams to assign tickets and monitor service level agreements. A centralized communication hub enables agents to handle all customer interactions from a single interface. Knowledge base tools, such as canned responses and articles, support streamlined workflows. A mobile application allows agents to manage customer requests remotely.\n\nThe platform is designed to scale with growing support teams while maintaining performance. Its functionality is focused on simplifying customer support processes. The interface is designed to be intuitive, requiring minimal setup time for teams to begin using the system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b71272-509e-4dad-8ebc-07af0b8273c8.png","url":"https://www.softwareadvice.com.au/software/530001/EasyDesk","@type":"ListItem"},{"name":"MindX Service AI","position":16,"description":"MindX Service AI is an AI Agent for customer support platform designed to automate issue resolution by performing real business actions. It is used by businesses across various industries, including SaaS companies and e-commerce retailers, to streamline customer service operations.\n\nThe platform includes three main components. Nexa AI Agent addresses common inquiries and resolves Tier 1 queries without human involvement. Nexa AI Copilot assists support agents by providing context-aware response suggestions and drafting workflows. Nexa AI Insight offers predictive analytics to help optimize support operations. It consolidates customer interactions from channels such as chat, email, and WhatsApp into a single conversation timeline.\n\nThe system uses smart triage to route complex cases to human agents with full conversation context while managing routine tasks automatically. Its self-learning capability enables continuous improvement by analyzing past data and interactions. It includes tools for monitoring customer satisfaction, such as automated surveys and real-time dashboards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/744d89c9-87cc-4ccb-880c-75792ff43305.jpeg","url":"https://www.softwareadvice.com.au/software/531102/MindX-Service-AI","@type":"ListItem"},{"name":"Chat360","position":17,"description":"Chat360 is a cloud-based conversational AI platform that allows businesses to create engaging chatbots without any coding. The solution works across digital channels such as WhatsApp, Facebook Messenger, Instagram and websites. It leverages generative AI technology for more natural and intelligent customer conversations. Businesses can use the chatbot capabilities to generate leads, increase sales and automate customer support. Additionally, Chat360 also facilitates integration with various business systems such as eCommerce, content management, communication apps and payment gateways.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f933a398-f3aa-4481-bc84-568adf1661e8.jpeg","url":"https://www.softwareadvice.com.au/software/505033/Chat360","@type":"ListItem"},{"name":"OneTone.ai","position":18,"description":"OneTone.ai Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. OneTone.ai replaces manual supervision (reviewing, improving, feed-back…) of customer support agents with the automated AI solution. It saves 25%-50% of CS & QA Leaders time, and compares qualities of the agents within a minute, based on real-time data from 100% of their conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2b88c27-0a22-4e0e-8438-8680a7e777dd.jpeg","url":"https://www.softwareadvice.com.au/software/514827/OneTone-ai","@type":"ListItem"},{"name":"Personalized Agent Intelligent Routing (PAIR)","position":19,"description":"Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data to match customers with agents suited for specific interactions. It is designed for call centers, financial institutions, debt collection agencies and sales organizations to improve conversation outcomes through behavioral matching. PAIR uses algorithms based on research in Natural Language Processing and Behavioral Signal Processing to optimize customer-agent pairings.\n\nPersonalized Agent Intelligent Routing (PAIR) evaluates behavioral and emotional compatibility to guide interactions, aiming to improve call outcomes and reduce handling times. Additionally, it predicts customer-agent matches that are likely to result in successful conversations across various scenarios, such as collections, sales, or customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81a3e4eb-f5c9-4d44-9c14-5e95a61853c9.jpeg","url":"https://www.softwareadvice.com.au/software/501349/AI-Mediated-Conversations-AI-MC","@type":"ListItem"},{"name":"Tixer Connect","position":20,"description":"Tixer Connect is a customer portal and communication platform designed to centralize interactions between customers and companies. It helps businesses streamline customer service operations, enhance collaboration, and manage customer requests efficiently. The platform is suitable for organizations in various industries, offering a unified interface for customer communication.\n\nThe platform includes automated ticket handling to organize and route inquiries, reducing response times and manual effort. A flexible scheduling system allows customers to book appointments based on staff availability. Unified customer profiles centralize interactions, appointments, tickets, and documents in one location. Document management features enable secure sharing and organized storage of files through upload zones and folders. The system also includes chat and messaging capabilities, secure document storage, calendar planning, and CRM functionality with insights and reports.\n\nTixer Connect provides specialized portal solutions for users and companies. The client portal offers an intuitive interface for customers to access information, view request statuses, and communicate with service providers. The management and service portal provides companies with tools for managing customer relationships, setting up workflows, assigning tickets, and coordinating appointments. This approach ensures tailored experiences for both customers and businesses, maintaining seamless communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d454cf6e-d477-43f3-8f58-56c634048ff7.jpg","url":"https://www.softwareadvice.com.au/software/535618/Tixer-Connect","@type":"ListItem"},{"name":"Assembled AI","position":21,"description":"Assembled AI is a support platform designed to automate case resolution and assist agents in crafting responses using generative AI. It serves businesses across industries such as eCommerce, financial services, and healthcare, helping teams scale customer support operations while maintaining interaction quality.\n\nThe platform includes AI agents that operate across channels such as email, voice, chat, SMS, and Slack within a unified system. These agents provide automated support around the clock, resolving tickets instantly, preventing SLA breaches, and reducing backlogs. The AI copilot feature enhances agent performance by offering integrated knowledge access, reply refinement tools, and ticket summarization for seamless handoffs.\n\nThe system enables workflow automation with customizable options, allowing businesses to create workflows using plain language descriptions. Brand consistency is supported through style guides and quality control measures that align AI interactions with company tone and values. Enterprise reporting monitors AI performance, agent productivity, and customer satisfaction. Assembled AI's knowledge management system adapts to product updates and policy changes, ensuring AI agents remain up-to-date without frequent retraining.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/990b721a-439e-4c45-9139-aed66b657acd.png","url":"https://www.softwareadvice.com.au/software/525418/Assembled-Assist","@type":"ListItem"},{"name":"Ayudo","position":22,"description":"Ayudo is an AI-powered customer support platform designed to automate support queries, resolutions, and follow-ups across various communication channels. It consolidates communications from sources such as WhatsApp, email, Slack, Discord, and phone calls into a unified conversation inbox. AI agents assist with routine queries and complex support workflows.\n\nThe platform includes knowledge integration capabilities, allowing organizations to train AI agents using data from sources such as URLs, PDFs, and Google Drive. Real-time analytics provide insights into customer conversations and agent performance, helping identify knowledge gaps and improve self-service options. Enterprise security features include SSO authentication, SCIM provisioning, audit logs, and custom role permissions to ensure data protection and compliance.\n\nAyudo's workflow automation system enables teams to deploy AI-powered workflows without requiring changes to their existing technology setup.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51291292-6658-4763-93a0-0de005d9c9a7.jpeg","url":"https://www.softwareadvice.com.au/software/531038/Ayudo","@type":"ListItem"},{"name":"SupportSyndicate","position":23,"description":"SupportSyndicate is an AI-powered customer support platform designed to manage customer inquiries across various channels. It serves businesses in industries such as SaaS, e-commerce, healthcare, finance, logistics, and education. The platform automates common support tasks, including order tracking, refund requests, password resets, product inquiries, and billing issues.\n\nThe system uses AI agents that handle support tickets without human involvement, providing responses in a short time frame. These agents operate on channels such as web chat, email, and WhatsApp, delivering consistent answers from a centralized knowledge base. It supports multiple languages and transfers complex issues to human agents when needed, maintaining full conversation context during transitions.\n\nSupportSyndicate includes monitoring tools with a real-time dashboard for conversation analytics and customer satisfaction tracking. It adheres to enterprise-grade security standards with end-to-end encryption and compliance with data protection regulations. The platform allows businesses to train the AI using existing documentation, PDFs, and website content, requiring no coding expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f23e4e5-73ae-415c-bf33-0f3bb011524f.png","url":"https://www.softwareadvice.com.au/software/537949/SupportSyndicate","@type":"ListItem"},{"name":"Chatiex AI","position":24,"description":"Chatiex AI is an artificial intelligence-powered customer support platform that combines chatbot automation, ticketing management, and email inbox functionality into a single system. It is designed to help businesses across various industries manage customer service operations efficiently.\n\nThe platform includes a no-code AI chatbot that can be trained using various data formats such as PDFs, text documents, videos, images, website sitemaps, and URLs. It supports integration with website platforms such as Shopify, WordPress, Wix, Webflow, and custom-built sites through CDN or npm package installation. Features include a ticketing system for organizing and tracking customer issues, a centralized email inbox for managing support communications, and a searchable knowledge base for self-service support. Human chat intervention allows support agents to take over conversations when necessary. Team collaboration tools enable multiple users to manage tickets and emails collectively.\n\nCustomization options allow businesses to adjust colors, logos, and styling to align with their branding. The AI adapts and improves response accuracy based on customer interactions. Analytics tools provide insights into customer behavior, conversation trends, and support team performance. Multi-language and multi-currency support helps businesses serve global customers, while scalable infrastructure accommodates increasing support needs across different channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ef6fa9a-1b11-404c-a72b-79f8fe57df84.png","url":"https://www.softwareadvice.com.au/software/538464/Chatiex-AI","@type":"ListItem"},{"name":"Ringly","position":25,"description":"Ringly is an AI-powered phone support system designed for Shopify brands to automate customer service calls. It is suitable for e-commerce businesses in industries such as fashion, supplements, cosmetics, pets, fitness, home goods, health, jewelry, baby products, and electronics. The system helps manage repetitive support inquiries while maintaining quality interactions.\n\nThe platform connects with Shopify to address common support needs, including order status updates, return requests, policy details, and product information. It automatically syncs with a brand's website, help documentation, and FAQs to build its knowledge base without requiring technical expertise. A smart escalation feature transfers calls to human team members in complex situations, either through direct call transfer or email notifications based on business hours. It includes call tracking and analytics, such as call recordings, resolution rate monitoring, and insights into common topics and knowledge gaps.\n\nSetup involves connecting to Shopify, uploading knowledge, configuring rules, and deploying a phone number. Existing phone numbers can be retained, and the system integrates with current helpdesk workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e9415a1-af0c-4da0-a1b3-cd21ea86ee2e.png","url":"https://www.softwareadvice.com.au/software/528118/Ringly-io","@type":"ListItem"}],"numberOfItems":25}
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