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description: Page 11 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 11 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) > [Page 11](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=11)

# Customer Support Software

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## Products

1. [Chatiex AI](https://www.softwareadvice.com.au/software/538464/Chatiex-AI) (0 reviews) — Chatiex AI is an artificial intelligence-powered customer support platform that combines chatbot automation, ticketin...
2. [Ringly](https://www.softwareadvice.com.au/software/528118/Ringly-io) (0 reviews) — Ringly is an AI-powered phone support system designed for Shopify brands to automate customer service calls. It is su...
3. [Experify](https://www.softwareadvice.com.au/software/539629/Experify) (0 reviews) — Experify is an AI-driven customer engagement platform designed to help businesses automate support, capture leads, an...
4. [Evaline](https://www.softwareadvice.com.au/software/541501/Evaline) (0 reviews) — Evaline is an AI-powered chatbot platform that lets businesses create a custom virtual assistant trained on their own...
5. [Hay](https://www.softwareadvice.com.au/software/546794/Hay) (0 reviews) — Hay is an open-source customer support automation platform designed to perform support tasks. It processes refunds, u...
6. [Agent360](https://www.softwareadvice.com.au/software/540505/Agent360) (0 reviews) — Agent360 is an AI-powered receptionist platform designed to handle business calls at all hours with instant response ...
7. [SoftDesk](https://www.softwareadvice.com.au/software/546926/SoftDesk) (0 reviews) — SoftDesk is an AI-powered help desk platform designed to automate customer support through chat and email channels. I...
8. [AskSpot](https://www.softwareadvice.com.au/software/548433/AskSpot) (0 reviews) — AskSpot is an artificial intelligence sales agent designed to assist e-commerce stores with product discovery and cus...
9. [Azeon](https://www.softwareadvice.com.au/software/541991/Azeon) (0 reviews) — Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email...
10. [Helpfeel](https://www.softwareadvice.com.au/software/501534/Helpfeel) (0 reviews) — Helpfeel is an AI-powered self-service resolution system designed to address inquiries from external customers and in...
11. [Creative Desk](https://www.softwareadvice.com.au/software/502798/Helpdesk-Management) (0 reviews) — Creative Desk is a help desk management software designed to assist organizations in managing customer support ticket...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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Features include a ticketing system for organizing and tracking customer issues, a centralized email inbox for managing support communications, and a searchable knowledge base for self-service support. Human chat intervention allows support agents to take over conversations when necessary. Team collaboration tools enable multiple users to manage tickets and emails collectively.\n\nCustomization options allow businesses to adjust colors, logos, and styling to align with their branding. The AI adapts and improves response accuracy based on customer interactions. Analytics tools provide insights into customer behavior, conversation trends, and support team performance. 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It automatically syncs with a brand's website, help documentation, and FAQs to build its knowledge base without requiring technical expertise. A smart escalation feature transfers calls to human team members in complex situations, either through direct call transfer or email notifications based on business hours. It includes call tracking and analytics, such as call recordings, resolution rate monitoring, and insights into common topics and knowledge gaps.\n\nSetup involves connecting to Shopify, uploading knowledge, configuring rules, and deploying a phone number. Existing phone numbers can be retained, and the system integrates with current helpdesk workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e9415a1-af0c-4da0-a1b3-cd21ea86ee2e.png","url":"https://www.softwareadvice.com.au/software/528118/Ringly-io","@type":"ListItem"},{"name":"Experify","position":3,"description":"Experify is an AI-driven customer engagement platform designed to help businesses automate support, capture leads, and improve conversion, all in one place. Experify uses controlled AI agents that can be trained directly from your website, documents, and internal knowledge base without complex setup.\n\nThe platform allows businesses to manage customer interactions across multiple channels including web, mobile, and messaging platforms, while maintaining full control over tone, responses, and escalation rules. Experify combines support and sales in a single flow, helping teams not only resolve customer inquiries but also convert visitors into qualified leads.\n\nKey capabilities include:\n- AI-powered support automation with human handoff\n- Lead collection and qualification within conversations\n- Real-time analytics (FCR, sentiment, escalation tracking)\n- Omni-channel deployment (web, WhatsApp, mobile)\n\nExperify is ideal for companies looking to reduce support workload, improve response times, and increase conversion rates without increasing team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63a601ff-052d-4171-8bd8-6263637affb1.png","url":"https://www.softwareadvice.com.au/software/539629/Experify","@type":"ListItem"},{"name":"Evaline","position":4,"description":"Evaline is an AI-powered chatbot platform that lets businesses create a custom virtual assistant trained on their own content. The idea is simple: you give it your website, your documents, or any text you want, and it builds a chatbot that actually knows your business inside and out. Your visitors get instant, accurate answers without you having to be online 24/7.\nWe built Evaline because we saw a gap in the market. On one side, you have enterprise tools that cost a fortune and take weeks to set up. On the other side, you have basic chatbots that feel robotic and frustrate more people than they help. We wanted something in between — something powerful enough to deliver real value, but simple enough that anyone can set it up in a few minutes without touching a single line of code.\nThe product is live and being used by real customers today. It's not a beta, it's not a concept. People are embedding Evaline on their websites right now and using it to handle customer support, answer FAQs, capture leads, and save hours of repetitive work every week.\nWhat we're most proud of is how easy it is to get started. You don't need a technical background. You don't need to hire a developer. You sign up, feed it your content, customize the look and feel to match your brand, and you're live. That's it.\nWe're a small, focused team that genuinely cares about the product and the people who use it. We respond to support requests quickly, we ship updates regularly, and we actually listen when users tell us what they need. We're not trying to be everything to everyone, we're trying to be the best AI chatbot solution for small businesses, freelancers, and agencies who want something that just works.\nWe think Evaline is a great fit for the AppSumo community, and we're ready to put in the work to make this a successful partnership. We're committed to supporting every single customer who comes through the deal with the same attention and care we give to our existing users.\nYou can see the product in action at evaline.app, and we're happy to do a live demo anytime if that helps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4439f62b-2e98-4cf3-b61e-c9c2cb502920.jpg","url":"https://www.softwareadvice.com.au/software/541501/Evaline","@type":"ListItem"},{"name":"Hay","position":5,"description":"Hay is an open-source customer support automation platform designed to perform support tasks. It processes refunds, updates orders, resets passwords, and cancels subscriptions by connecting directly to business systems. Hay is suitable for e-commerce businesses, SaaS companies, and organizations looking to automate repetitive customer service tasks while maintaining control over the customer experience.\n\nThe platform connects with tools such as Shopify, Stripe, and HubSpot to access live data and execute actions across systems in real time. Hay can be configured using plain language instructions, allowing teams to describe support processes as they would train a new employee. It includes a testing mode for reviewing and approving responses before deployment and automatically escalates conversations to human agents when necessary, such as in cases involving VIP accounts or complex situations. Every decision made by the platform is logged with detailed reasoning, showing what information was checked and the system's confidence in its response.\n\nThe open-source architecture allows organizations to examine the complete codebase on GitHub to understand how the system operates. Hay works with multiple AI providers, including OpenAI and Anthropic, with plans for additional providers and self-hosted models. The platform hosts data in Europe for GDPR compliance and supports multi-channel customer communication with unified routing. Organizations can upload their documentation, policies, and FAQs or connect existing help centers to ensure the system provides accurate, brand-consistent information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af91171d-af13-4e8f-b456-9be205caec08.jpg","url":"https://www.softwareadvice.com.au/software/546794/Hay","@type":"ListItem"},{"name":"Agent360","position":6,"description":"Agent360 is an AI-powered receptionist platform designed to handle business calls at all hours with instant response capabilities. It is used across various industries such as law firms, healthcare practices, HVAC companies, restaurants, insurance agencies, wealth management firms, property management companies, and professional services organizations. The platform manages routine inquiries and complex intake scenarios to support continuous client communication.\n\nIt integrates multiple customer support functions into one system, including live chat, AI chatbots, ticketing systems, voice support, knowledge base management, and customer satisfaction surveys. The AI receptionist schedules appointments, transfers calls, takes messages, and qualifies leads using industry-specific training. When unable to answer a question, it transfers the conversation to human agents with full context. Additional features include outbound calling for appointment reminders, follow-ups, and customer surveys.\n\nThe platform operates on secure infrastructure with encryption, SOC 2 compliance, and GDPR-ready data handling protocols. It ensures tenant isolation to protect customer data, which is not used to train models for other clients. A real-time analytics dashboard provides insights into support operations, response times, and performance metrics across communication channels. Setup and onboarding are completed through guided configuration without requiring coding expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc080658-3b3a-4f0f-8660-c10f72a782d5.png","url":"https://www.softwareadvice.com.au/software/540505/Agent360","@type":"ListItem"},{"name":"SoftDesk","position":7,"description":"SoftDesk is an AI-powered help desk platform designed to automate customer support through chat and email channels. It is used by organizations of various sizes to manage customer inquiries efficiently.\n\nThe platform includes an AI agent that operates continuously to respond to customer questions in real time. It learns from content sources such as URLs, PDFs, and text documents to build knowledge about specific topics. Support teams can pause the AI to handle conversations manually and resume automated responses as needed. A unified inbox consolidates chat and email communications, while visitor intelligence features provide real-time insights about website visitors, including location, device type, and browsing behavior. The support widget can be customized to match brand preferences, including adjustments to colors, icons, positioning, and pre-chat fields.\n\nThe platform is installed on websites using a single line of code. It supports unlimited conversations, with AI message limits varying based on the subscription plan. Higher-tier plans include additional features such as SMS and WhatsApp communication, API access, single sign-on authentication, and service level agreement options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90627ba4-d6ec-4ed1-95e6-37e9efb8eef7.png","url":"https://www.softwareadvice.com.au/software/546926/SoftDesk","@type":"ListItem"},{"name":"AskSpot","position":8,"description":"AskSpot is an artificial intelligence sales agent designed to assist e-commerce stores with product discovery and customer purchasing decisions. It is used by online retailers across industries such as skincare, electronics, sporting goods, and military collectibles. The platform is suited for businesses with extensive product catalogs, complex offerings, or increasing customer support needs.\n\nThe system uses AI to analyze product catalogs and match items to customer requirements. It provides features such as product comparisons, cross-sell and upsell suggestions, and alternatives for out-of-stock items. It automates tasks related to order management and support, including handling inquiries about order status, modifications, returns, and complaints. The platform categorizes these interactions and facilitates structured handovers to CRM or ticketing systems. It also addresses product-related questions about specifications, compatibility, delivery, returns, features, and use cases.\n\nThe platform operates on European cloud infrastructure through Microsoft Azure and Google Cloud. It ensures that customer and store data remain secure and are not used to train external AI models. It supports conversations in over two hundred languages, enabling consistent service across global markets. Teams can monitor interactions, review responses, and manage how the AI engages with customers. The system generates responses based on data from the store's product catalog and documentation to ensure accuracy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/740d2742-e21d-4f66-b285-735767b9777a.png","url":"https://www.softwareadvice.com.au/software/548433/AskSpot","@type":"ListItem"},{"name":"Azeon","position":9,"description":"Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email channels. Designed for modern enterprises, Azeon combines intelligent AI agents with contextual understanding, conversational memory, and workflow automation to deliver faster, smarter, and more human-like customer interactions.\n \nUnlike traditional support automation tools, Azeon does not just respond to queries. It understands customer intent, remembers previous interactions, accesses real-time enterprise data, and takes actions across systems to resolve conversations end-to-end. The platform functions as a scalable digital workforce that can handle high volumes of customer engagement while maintaining consistency, accuracy, and personalization at every touchpoint.\n \nAzeon integrates seamlessly with existing enterprise ecosystems without requiring migration or infrastructure changes. From resolving support tickets and automating routine operations to assisting agents with contextual insights, the platform helps businesses improve response quality, reduce operational load, and create always-available support experiences powered by AI-driven intelligence and memory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04f02e5d-d590-4e28-a2fd-948845dc29ed.png","url":"https://www.softwareadvice.com.au/software/541991/Azeon","@type":"ListItem"},{"name":"Helpfeel","position":10,"description":"Helpfeel is an AI-powered self-service resolution system designed to address inquiries from external customers and internal employees. It is used by organizations across various industries to manage support workloads and enhance user interactions. The system is utilized by customer support teams, marketing departments, internal helpdesks, and call centers to handle inquiries through automated knowledge management.\n\nThe platform includes several modules that work together to provide support solutions. Helpfeel FAQ uses proprietary AI technology and intent prediction to guide users to accurate answers through a search-based system. Helpfeel Agent Mode offers conversational AI for dialogue-based support. Helpfeel Analytics analyzes customer and employee feedback, while Helpfeel Marketing focuses on optimization and conversion. Helpfeel Support provides AI-enabled ticket management. The system refines knowledge resources through continuous AI learning.\n\nThe platform is ISO/IEC 27001:2022 certified for information security management, ensuring data protection. It is used by hundreds of organizations to reduce inquiries, improve response times, and support user engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45ae1ecd-9f1b-412f-9c54-f6703ed583c7.png","url":"https://www.softwareadvice.com.au/software/501534/Helpfeel","@type":"ListItem"},{"name":"Creative Desk","position":11,"description":"Creative Desk is a help desk management software designed to assist organizations in managing customer support tickets and internal issue resolution. It is used by businesses across various industries in Saudi Arabia to organize customer support operations, IT help desk tasks, and query resolution processes.\n\nThe software includes an automated ticketing system that allows customers to submit issues through web or mobile applications. Departments can access these tickets, address problems, and respond to queries within the platform. Email notifications keep relevant parties updated on ticket status and responses. The system also functions as a digital library, providing access to resources stored in its data warehouse to help support staff retrieve information efficiently. Centralized data control enables organizations to manage customer issues and responses in one location.\n\nCreative Desk supports department-specific issue resolution, allowing teams to handle tickets based on their expertise. It helps streamline support workflows, improve communication between departments and clients, and maintain organized records of customer interactions and resolutions. The software is designed to assist support staff, management, and end-user clients in managing and resolving issues systematically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1cdf1a2e-28e5-4de5-bd49-54b01b1912cd.png","url":"https://www.softwareadvice.com.au/software/502798/Helpdesk-Management","@type":"ListItem"}],"numberOfItems":11}
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