---
description: Page 4 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

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# Customer Support Software

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## Products

1. [Planhat](https://www.softwareadvice.com.au/software/108855/planhat) — 4.6/5 (28 reviews) — Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire cust...
2. [BlueCamroo](https://www.softwareadvice.com.au/software/6468/bluecamroo) — 4.4/5 (28 reviews) — The Business Software that combines many essential business services in a single, easily-adoptable and affordable sol...
3. [C-Desk](https://www.softwareadvice.com.au/software/128845/c-desk) — 4.7/5 (27 reviews) — C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logb...
4. [Helpwise](https://www.softwareadvice.com.au/software/348193/helpwise) — 4.7/5 (27 reviews) — Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different ...
5. [Trengo](https://www.softwareadvice.com.au/software/355824/trengo) — 4.1/5 (26 reviews) — We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. ...
6. [Magentrix](https://www.softwareadvice.com.au/software/140239/magnetrix-crm) — 4.7/5 (24 reviews) — Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, s...
7. [hello24.ai](https://www.softwareadvice.com.au/software/362960/hello24-ai) — 4.7/5 (22 reviews) — hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on What...
8. [eBanqo](https://www.softwareadvice.com.au/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
9. [Grasp](https://www.softwareadvice.com.au/software/128488/grasp) — 4.6/5 (21 reviews) — Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case managemen...
10. [charles](https://www.softwareadvice.com.au/software/404833/charles) — 4.4/5 (21 reviews) — The Ask \& Order service allows businesses to answer client queries via WhatsApp and help potential customers with...
11. [Replyco](https://www.softwareadvice.com.au/software/438617/replyco) — 4.7/5 (21 reviews) — Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox ma...
12. [VSight Remote](https://www.softwareadvice.com.au/software/108753/vsight-remote) — 4.7/5 (20 reviews) — VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams a...
13. [Hipporello Service Desk for Trello](https://www.softwareadvice.com.au/software/376857/hipporello) — 4.8/5 (20 reviews) — Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emai...
14. [Sagicc](https://www.softwareadvice.com.au/software/352539/sagicc) — 4.4/5 (19 reviews) — Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (sof...
15. [HappyFox Chat](https://www.softwareadvice.com.au/software/137029/happyfox1) — 4.5/5 (19 reviews) — HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across...
16. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
17. [SprintHub](https://www.softwareadvice.com.au/software/384222/sprinthub) — 4.9/5 (19 reviews) — SprintHub is a complete Marketing/Service/Sales platform that offers a variety of integrated tools to capture leads, ...
18. [Eloquant](https://www.softwareadvice.com.au/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
19. [USU Knowledge Management](https://www.softwareadvice.com.au/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
20. [Reecall](https://www.softwareadvice.com.au/software/328212/reecall) — 4.8/5 (18 reviews) — Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years,...
21. [Forumbee](https://www.softwareadvice.com.au/software/318823/forumbee) — 4.9/5 (18 reviews) — Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moder...
22. [Idiomatic](https://www.softwareadvice.com.au/software/329978/idiomatic) — 4.7/5 (18 reviews) — Idiomatic is an AI-powered customer experience tool that enables analysts to convert customer feedback into a doable ...
23. [Vocalcom Hermes360](https://www.softwareadvice.com.au/software/340225/vocalcom-hermes360) — 4.9/5 (17 reviews) — Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increas...
24. [YDEA](https://www.softwareadvice.com.au/software/108435/ydea) — 4.4/5 (17 reviews) — Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer s...
25. [Korra](https://www.softwareadvice.com.au/software/331223/korra) — 4.8/5 (17 reviews) — Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Ko...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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-----

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Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.\n\nC-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.softwareadvice.com.au/software/128845/c-desk","@type":"ListItem"},{"name":"Helpwise","position":4,"description":"Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more!\n\nSales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. \n\nHelpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends.\n\nHelpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b51a86ce-8281-4641-8812-ab428516fd8d.png","url":"https://www.softwareadvice.com.au/software/348193/helpwise","@type":"ListItem"},{"name":"Trengo","position":5,"description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.softwareadvice.com.au/software/355824/trengo","@type":"ListItem"},{"name":"Magentrix","position":6,"description":"Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that matches the look and feel of your organization.\n\n\nMagentrix seamlessly integrates with your CRM (eg. Salesforce, Microsoft Dynamics, HubSpot) to maintain a single corporate data source. The pre-configured Salesforce integration allows companies to integrate any standard or custom Salesforce object, maintain control over user access and security and integrate CRM data based on usage.\n\n\nMagentrix is fully customizable based on needs, and users can choose what to share and how to show it. The system enables users to visualize deal cycle stages and customize content based on where partners or customers are in the cycle. A native LMS is available to train and certify partners and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.softwareadvice.com.au/software/140239/magnetrix-crm","@type":"ListItem"},{"name":"hello24.ai","position":7,"description":"hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps.\n\nThe platform enables companies to:\n- Improve revenue\n- Re-engage /recover abandoned carts\n- Share products and take orders on WhatsApp\n- Automate cross-sell/re-sell campaigns\n- Deploy marketing campaigns to reach customers on Whatsapp\n- Get more ROI on your marketing spends compared to traditional ads\n- Support customers on chat through our advanced chat automation engine\n- Automate your customer queries.\n\nThe platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.softwareadvice.com.au/software/362960/hello24-ai","@type":"ListItem"},{"name":"eBanqo","position":8,"description":"eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.\n\nIf you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.\n\nIn addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.\n\nOther benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.softwareadvice.com.au/software/344298/ebanqo","@type":"ListItem"},{"name":"Grasp","position":9,"description":"Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.\n\n\nThe software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.\n\n\nUsers can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.\n\n\nMonthly and annual subscriptions are available. Support is offered via email, chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b1e6de40-e3dd-4bf9-a89c-a9179b3be0da.png","url":"https://www.softwareadvice.com.au/software/128488/grasp","@type":"ListItem"},{"name":"charles","position":10,"description":"The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in solving doubts and guiding clients towards purchasing decisions. \n\nIt lets them provide adequate information to customers, helping them complete the process and promoting in-chat conversions. The software enables entities to increase the customer lifetime value (CLV) and impact the Net Promoter Score (NPS) through streamlined client support.\n\nCharles lets businesses immediately answer their clients directly through chat templates and automation. They can also reach out to their customers to facilitate reorders, after-sales services, and reviews after each purchase. It integrates Messenger APIs with e-commerce backends to bring company product catalogs & checkouts into conversational layouts and platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.softwareadvice.com.au/software/404833/charles","@type":"ListItem"},{"name":"Replyco","position":11,"description":"Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. With Replyco, sellers can conveniently manage and organize their customer messages from multiple marketplaces on a single platform. By consolidating all customer interactions in one place, Replyco eliminates the need to switch between different accounts or systems, saving sellers time and effort.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.softwareadvice.com.au/software/438617/replyco","@type":"ListItem"},{"name":"VSight Remote","position":12,"description":"VSight’s AR Remote Assistance empowers connected workers with secure, real-time collaboration between on-site teams and remote experts, solving key challenges like downtime, skill gaps, and high operational costs. With AI-driven features and augmented reality (AR) remote assistance, VSight streamlines operations across industries, boosting productivity and enhancing decision-making.\n\nSolutions and Benefits\n\n\t•\tMinimized Downtime: VSight’s AR-powered remote assistance allows on-site teams to connect instantly with remote experts, resolving issues in real time and keeping workflows smooth by reducing costly delays.\n\n\t•\tCost Savings & Reduced Travel: Traditional support requires on-site visits, which are costly and slow. VSight’s augmented reality remote assistance eliminates this need, enabling remote experts to assist through AR, cutting travel costs and speeding up responses.\n\n\t•\tKnowledge Transfer and Training: In industries where skill gaps impact productivity, VSight’s augmented reality for remote training offers step-by-step guidance, ensuring accurate task completion and helping field workers develop skills on the job.\n\n\t•\tData Security and Compliance: VSight prioritizes security, with ISO 27001 compliance, GDPR, and CCPA adherence. Encrypted data transmission and secure access protocols make it suitable for industries with stringent data requirements.\n\n\t•\tDevice Compatibility: Designed for varied operational needs, VSight works across smart glasses, mobile devices, and tablets, enabling teams to use augmented reality for remote service and maintenance training in diverse settings.\n\n\t•\tSeamless Integration: Supporting SCIM, OAuth, and integration with CRM, ERP, and other tools, VSight aligns with enterprise workflows, improving data flow and efficiency with real-time synchronization.\n\nIndustry Applications\n\nVSight Remote meets the demands of sectors requiring constant operation and immediate support, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. AI and AR-driven remote assistance addresses industry-specific needs, empowering teams to perform accurately and efficiently:\n\n\t•\tField Services Augmented Reality: Remote experts guide technicians in diagnostics, repairs, and maintenance, ensuring quick, precise solutions where minimal downtime is critical.\n\n\t•\tMaintenance and Repair Using AR: VSight’s AR-based remote assistance allows on-site teams to access expert guidance for complex tasks, reducing downtime and ensuring precision.\n\n\t•\tRemote Training and Support with AR: Interactive, real-time support enables continuous training, bridging skill gaps and aligning teams with up-to-date protocols.\n\nDesigned for Today’s Challenges\n\nVSight’s intuitive interface, extensive training resources, and user-driven support simplify adoption for teams, regardless of technical experience. This augmented reality remote assistance solution empowers teams to work more effectively, respond quickly to on-site issues, and maintain high standards of security with seamless workflow integration.\n\nWith VSight Remote, industries gain an adaptable, efficient, and secure platform to tackle modern challenges and elevate productivity across operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/487b5716-3830-4b01-a8b9-e05e7ef40287.png","url":"https://www.softwareadvice.com.au/software/108753/vsight-remote","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":13,"description":"Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. \n\nThe service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. \n\nThe tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.softwareadvice.com.au/software/376857/hipporello","@type":"ListItem"},{"name":"Sagicc","position":14,"description":"Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.\n\nSagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.softwareadvice.com.au/software/352539/sagicc","@type":"ListItem"},{"name":"HappyFox Chat","position":15,"description":"HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand.\n\n\nHappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. Pricing is available on monthly subscriptions and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79b21a5c-8150-46f4-b656-cc964b80be33.png","url":"https://www.softwareadvice.com.au/software/137029/happyfox1","@type":"ListItem"},{"name":"inconnect","position":16,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"SprintHub","position":17,"description":"SprintHub is a complete Marketing/Service/Sales platform that offers a variety of integrated tools to capture leads, automate marketing campaigns, manage omnichannel service, sell, manage and publish on social networks. With it, your company can dispense with hiring multiple software and avoid the complexity of performing integrations between them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d66f6ef3-95fc-4b81-9565-be081f5c3f8c.jpeg","url":"https://www.softwareadvice.com.au/software/384222/sprinthub","@type":"ListItem"},{"name":"Eloquant","position":18,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.com.au/software/417304/eloquant","@type":"ListItem"},{"name":"USU Knowledge Management","position":19,"description":"Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.\n\n\nKnowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.\n\n\nKnowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.\n\n\nIt offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.softwareadvice.com.au/software/68982/knowledge-center","@type":"ListItem"},{"name":"Reecall","position":20,"description":"Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years, the satisfaction rate went from 10 to 85% of satisfaction after contact with a virtual agent. Reecall developed a best-in-class solution to help companies with their inbound calls and automated up to 80% of them in a self-care process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51d18b6-3be4-4a3b-be53-944b69520821.png","url":"https://www.softwareadvice.com.au/software/328212/reecall","@type":"ListItem"},{"name":"Forumbee","position":21,"description":"Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moderation and a knowledge base. It features branding and design, discussion forums, Q&A forums, feedback forums and private communities.\n\n\nForumbee allows users to customize the forum with built-in themes or their own branding, colors, and logos. With Q&A forums, members can post questions and helps others by answering and sharing their knowledge. The searchable knowledge base of Forumbee enables members to access the help and how-to articles. Users can create private communities within the website to ensure confidentiality.\n\n\nForumbee offers a range of moderation tools including user-rights control over the content and ability to suspend, ban and manage those who break community policies. It has an activity wall, which shows real-time activity across the community. Members can share images, photos, videos, ask questions, start discussions and leave comments.\n\n\nForumbee offer mobile forums which are optimized for mobiles devices with built-in support for Android, iOS, and mobile web browsers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0417bfeb-3c50-408f-9c02-0331178c471e.png","url":"https://www.softwareadvice.com.au/software/318823/forumbee","@type":"ListItem"},{"name":"Idiomatic","position":22,"description":"Idiomatic is an AI-powered customer experience tool that enables analysts to convert customer feedback into a doable action plan, promoting loyalty. Key attributes include an activity dashboard, queue management, sentiment analysis, report and statistics, feedback control, and customer grouping.\n\nA SaaS platform that supports customer-driven firms in converting unstructured data into structured data, Idiomatic provides CRM teams with automation tools to organize and manage customer feedback. It facilitates the sorting of emails, chats, phone calls, and surveys, enabling robust analysis. It also offers sentiment analysis tools that provide insight into the customer experience with the brand, driving improvement and innovation.\n\nIdiomatic assists firms to realize repeated sales by optimizing feedback control operations and increasing customer loyalty. It is suitable for numerous industries and experts that support customer feedback analytics to help drive informed decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d0614a-d272-4675-a76a-01320c3aa337.png","url":"https://www.softwareadvice.com.au/software/329978/idiomatic","@type":"ListItem"},{"name":"Vocalcom Hermes360","position":23,"description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.softwareadvice.com.au/software/340225/vocalcom-hermes360","@type":"ListItem"},{"name":"YDEA","position":24,"description":"Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into customers. \n\n\nYdea comes with a customer service module, which lets businesses geo-localize assets and technicians, plan tickets to view them on a visual map and send intervention reports via mobile devices or emails. Administrators can create, monitor and organize several types of contracts or agreements and provide visibility to customers through a self-service portal. Additionally, it offers project management capabilities, which allows supervisors to utilize Gantt charts to plan, track and coordinate activities across projects and tasks. \n\n\nYdea facilitates integration with an in-house ERP application, BusinessCUBE, which helps businesses automatically synchronize leads and customer data including orders, invoices and more. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e709ec3-cb3c-483a-a9e8-09997ab4604b.png","url":"https://www.softwareadvice.com.au/software/108435/ydea","@type":"ListItem"},{"name":"Korra","position":25,"description":"Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural language processing engine. The AI chatbot can handle common customer queries and requests. The content analysis feature scans all customer communications to gain insights. \n\nThe natural language processing (NLP) engine understands complex customer messages. Korra continuously learns from every interaction to improve over time. Korra has flexible deployment options to suit different needs. It is available as a widget, portal, or software development kit. Additionally, the SDK allows integration into other applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c70c0434-81cb-4fbd-b226-e4e1ac3c8ea8.jpeg","url":"https://www.softwareadvice.com.au/software/331223/korra","@type":"ListItem"}],"numberOfItems":25}
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