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description: Page 6 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

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# Customer Support Software

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## Products

1. [RenewityRMA](https://www.softwareadvice.com.au/software/326110/renewityrma) — 4.9/5 (10 reviews) — RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes fo...
2. [Glance](https://www.softwareadvice.com.au/software/342419/glance-screen-sharing) — 4.3/5 (10 reviews) — Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ens...
3. [Help Lightning](https://www.softwareadvice.com.au/software/240221/help-lightning) — 5.0/5 (10 reviews) — Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-b...
4. [Richpanel](https://www.softwareadvice.com.au/software/255717/richpanel) — 4.9/5 (10 reviews) — Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. ...
5. [Verloop](https://www.softwareadvice.com.au/software/178294/verloop) — 4.7/5 (10 reviews) — Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling bran...
6. [LiveCaller](https://www.softwareadvice.com.au/software/370389/livecaller) — 4.8/5 (10 reviews) — LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, mess...
7. [Ruby Receptionists](https://www.softwareadvice.com.au/software/179347/ruby-receptionists) — 4.2/5 (10 reviews) — Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offer...
8. [Hyversa](https://www.softwareadvice.com.au/software/509336/Goo-Chat) — 4.8/5 (10 reviews) — Hyversa is a customer support solution that empowers businesses with tools to streamline interactions, optimize perfo...
9. [Velaro](https://www.softwareadvice.com.au/software/160198/velaro) — 3.9/5 (9 reviews) — Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single wor...
10. [Prompt.io](https://www.softwareadvice.com.au/software/171910/chatbox) — 4.0/5 (9 reviews) — Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, F...
11. [Ticker](https://www.softwareadvice.com.au/software/363106/ticker) — 4.7/5 (9 reviews) — Forget about using different Apps to chat with your customers. Centralize everything with Ticker\! Improve your compan...
12. [Moveo.AI](https://www.softwareadvice.com.au/software/366930/moveo-ai) — 5.0/5 (9 reviews) — Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade plat...
13. [Surfboard](https://www.softwareadvice.com.au/software/380072/surfboard) — 4.6/5 (9 reviews) — Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift plann...
14. [Pypestream](https://www.softwareadvice.com.au/software/185017/pypestream) — 4.8/5 (8 reviews) — Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to i...
15. [Ochatbot](https://www.softwareadvice.com.au/software/444270/ochatbot) — 4.8/5 (8 reviews) — Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It ...
16. [Zendesk AI](https://www.softwareadvice.com.au/software/450123/Zendesk-AI) — 4.6/5 (8 reviews) — Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots i...
17. [ServicePRO](https://www.softwareadvice.com.au/software/373753/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...
18. [Helprace](https://www.softwareadvice.com.au/software/20692/helprace) — 4.7/5 (7 reviews) — Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions w...
19. [Callbox](https://www.softwareadvice.com.au/software/427356/callbox) — 4.9/5 (7 reviews) — Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a c...
20. [Essembi](https://www.softwareadvice.com.au/software/435075/essembi) — 5.0/5 (6 reviews) — Revolutionize your manufacturing operations with Essembi, the intelligent OEE (Overall Equipment Effectiveness) platf...
21. [SanCCS](https://www.softwareadvice.com.au/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...
22. [Toonimo](https://www.softwareadvice.com.au/software/90604/toonimo-walkthroughs) — 4.8/5 (5 reviews) — User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamlin...
23. [WotNot](https://www.softwareadvice.com.au/software/194971/wotnot) — 4.6/5 (5 reviews) — WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp....
24. [NinjaChat](https://www.softwareadvice.com.au/software/346930/ninjachat) — 4.6/5 (5 reviews) — NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support vi...
25. [Freshdesk Omni](https://www.softwareadvice.com.au/software/425905/Freshdesk-Omni) — 3.6/5 (5 reviews) — Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for\nmany years before COVID. \n\nAt first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. \n\nThese obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service.\n\nThe ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. \n\nThe best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time.\n\nService organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. \n\nUsing Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. \n\nWith Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.\n\nLearn more at helplightning.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.softwareadvice.com.au/software/240221/help-lightning","@type":"ListItem"},{"name":"Richpanel","position":4,"description":"Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.\n\nRichpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.  \n\nRichpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f415f59b-60bb-4d31-99b2-d6a015c5e610.png","url":"https://www.softwareadvice.com.au/software/255717/richpanel","@type":"ListItem"},{"name":"Verloop","position":5,"description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance.\n\nWith 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction.\n\nVerloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate.\nOur voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. \n\nTo further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints.\n\nIdeal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0435d1fe-c567-43b1-9ed0-14ed4a4af786.png","url":"https://www.softwareadvice.com.au/software/178294/verloop","@type":"ListItem"},{"name":"LiveCaller","position":6,"description":"LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.\n\n\nKey features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time.\n\n\nLiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.softwareadvice.com.au/software/370389/livecaller","@type":"ListItem"},{"name":"Ruby Receptionists","position":7,"description":"Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offers live phone answering, call transfers, scheduling, payment processing, new client intake, and lead capture around the clock. Additionally, it provides live website chat to interact with and convert website visitors.\n\nThis solution is utilized by small businesses in various industries such as legal, home services, healthcare, financial services, and business services. It assists small business owners by managing customer calls and online inquiries, allowing them to concentrate on their primary tasks.\n\nThe goal of Ruby Receptionists is to foster meaningful connections and deliver outstanding customer experiences. It provides a range of customizable plans to accommodate the diverse needs of small businesses. The team of virtual receptionists undergoes comprehensive training to ensure personalized, high-quality service. This enables them to seamlessly represent each client's brand and seize more opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aa06ce7-1a82-4649-91cd-b99a087db4bf.png","url":"https://www.softwareadvice.com.au/software/179347/ruby-receptionists","@type":"ListItem"},{"name":"Hyversa","position":8,"description":"Hyversa is a customer support solution that empowers businesses with tools to streamline interactions, optimize performance, and boost satisfaction. From real-time analytics to customizable widgets and sentiment analysis, Hyversa equips businesses to stay ahead in a competitive market and foster lasting relationships with the audience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a16de415-ea23-4271-a8df-d181d8c2ed3d.png","url":"https://www.softwareadvice.com.au/software/509336/Goo-Chat","@type":"ListItem"},{"name":"Velaro","position":9,"description":"Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.\n\n- AI Chatbots and Hybrid Automation: \nGive customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.\n\n- Workflow Builder: \nPlan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs.\n\n- Unified Inbox for All Channels: \nManage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person.\n\n- Messaging, Voice, and Surveys:\nSend and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details.\n\nKey Features\n\t• Automated conversation routing and agent transfers\n\t• Specialized AI agents trained for specific topics\n\t• Suggested replies and questions to improve conversation flow\n\t• Lead qualification based on visitor behavior or responses\n\t• Custom cards and widgets for the chatbot welcome screen\n\t• Ticketing and case management for high-priority issues\n\t• Contact management with full interaction history\n\t• Performance insights to track chat, agent, and bot metrics\n\t\n- CRM Integrations and API Access:\nVelaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections.\n\n- Security and Compliance:\nDesigned for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries.\n\n- Built for teams of all sizes: \nFrom small support teams to enterprise contact centers,  Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back.\n\nTurn conversations into better experiences, all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.softwareadvice.com.au/software/160198/velaro","@type":"ListItem"},{"name":"Prompt.io","position":10,"description":"Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels.\n\n\nPrompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message.\n\n\nPrompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers.\n\n\nPrompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e2bcd50-3953-479b-b9dc-af31ff407002.jpeg","url":"https://www.softwareadvice.com.au/software/171910/chatbox","@type":"ListItem"},{"name":"Ticker","position":11,"description":"Forget about using different Apps to chat with your customers. Centralize everything with Ticker!\n\nImprove your company's communication with our omnichannel platform. Manage your customers, tickets, products, sales and more. Ideally for business of customer support, marketing and sales.\n\nUnify chats from WhatsApp, Instagram, Messenger and more into a single conversation thread. Get a 360 view of your customers without missing a thing.\n\nCreate chatbots for all your channels quickly. Make them for different days and time ranges so that they respond in all situations. Also, integrate the chatbot's intentions with your CRM so you can automate your conversations.\n\nCompanies can integrate Ticker with differents CRM as Salesforce, HubSpot and more. We have a powerfull API and webservices structures that made easy the automation of your conversations for differents scenarios.\n\nDesign and create WhatsApp broadcast campaigns to contact more users in less time. Check the progress in real time and download relevant information.\n\nSupervise the work of your agents with online dashboards and reports, also look their interactions with your clients in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de8f1cf5-499a-45aa-80c8-bb4fe832318e.jpeg","url":"https://www.softwareadvice.com.au/software/363106/ticker","@type":"ListItem"},{"name":"Moveo.AI","position":12,"description":"Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes.\nAt the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data.\n\nSupporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences.\n\nThe platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/319d504f-91f4-415f-911a-1352c87df64e.jpeg","url":"https://www.softwareadvice.com.au/software/366930/moveo-ai","@type":"ListItem"},{"name":"Surfboard","position":13,"description":"Surfboard is a scheduling & shift planning software platform for customer support teams. \n\nForecasting, shift planning, scheduling, one-click integrations and communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9457ac8-a5b7-49e9-8152-8abb22336b30.png","url":"https://www.softwareadvice.com.au/software/380072/surfboard","@type":"ListItem"},{"name":"Pypestream","position":14,"description":"Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments. \n\n\nCustomers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa.\n\n\nPypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08ae44b2-6a5f-4eb9-9ec8-708f1d3abd97.png","url":"https://www.softwareadvice.com.au/software/185017/pypestream","@type":"ListItem"},{"name":"Ochatbot","position":15,"description":"Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It serves online retailers from various sectors, aiming to enhance shopping experiences and customer support.\n\nThis platform utilizes natural language processing and machine learning to facilitate natural conversations with shoppers. It offers a range of features, including order tracking, cart addition, abandoned cart recovery, and round-the-clock customer service. It also provides product suggestions based on customer interactions.\n\nOchatbot offers analytical tools and reports, providing insights into chatbot conversations and performance. These reports track various metrics to help ecommerce businesses gauge the effectiveness of the chatbot and identify areas for improvement. By harnessing Ochatbot's advanced AI capabilities and its suite of ecommerce features, online retailers have the potential to increase sales, reduce support costs, and foster enduring customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.softwareadvice.com.au/software/444270/ochatbot","@type":"ListItem"},{"name":"Zendesk AI","position":16,"description":"Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control. \n\nDesigned for CX leaders, Zendesk AI empowers you to radically improve productivity and efficiency, connect more authentically with your customers and create exceptional customer experiences. \n\nZendesk AI automates your customer experiences and ensures fast, accurate, and personalized customer interactions to reduce the burden on your service teams. Optimize service operations with Zendesk AI and helps admins spot issues and implement improvements, so they can streamline processes, reduce costs, and maintain high quality service as they scale. Zendesk AI assists agents to solve issues faster with proactive context, suggestions and next best actions, reducing resolution times more than 20% and enhancing overall service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37694-d4a9-460c-9212-92228c5e05c7.png","url":"https://www.softwareadvice.com.au/software/450123/Zendesk-AI","@type":"ListItem"},{"name":"ServicePRO","position":17,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.  \n\nFrom support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.com.au/software/373753/servicepro","@type":"ListItem"},{"name":"Helprace","position":18,"description":"Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.\n\n\nHelprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.\n\n\nIn Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.\n\n\nHelprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.\n\n\nHelprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.softwareadvice.com.au/software/20692/helprace","@type":"ListItem"},{"name":"Callbox","position":19,"description":"Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.\n\nCallbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.\n\nThe Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.softwareadvice.com.au/software/427356/callbox","@type":"ListItem"},{"name":"Essembi","position":20,"description":"Revolutionize your manufacturing operations with Essembi, the intelligent OEE (Overall Equipment Effectiveness) platform designed specifically for manufacturing teams seeking to optimize production efficiency and foster a culture of continuous improvement. Essembi's platform can help teams reduce labor costs by 13% and increase production capacity by 40% within the first year of implementation.\n\nEssembi provides real-time visibility into critical production metrics, ensuring you never miss a beat in your manufacturing process.\n\nManufacturing teams gain immediate access to real-time OEE monitoring with intelligent alerts that notify you when performance drops below target thresholds. This immediate feedback enables rapid response to emerging issues, preventing costly downtime and production losses. Our advanced analytics engine identifies production bottlenecks and provides data-driven recommendations for improvement, empowering your team to make informed decisions that boost efficiency.\n\nUtilize continuous improvement and corrective action tracking to implement improvements throughout your manufacturing process.\n\nEssembi drives tangible results across multiple areas of your operation:\n\n(1) FINANCIAL IMPACT: Optimize workforce allocation, increase production capacity without additional capital investment, and minimize costly downtime through predictive maintenance and real-time alerts. Maximize return on your existing equipment investment while reducing operational costs.\n\n(2) OPERATIONAL EXCELLENCE: Gain comprehensive visibility into production metrics across all equipment, identify and eliminate bottlenecks with data-driven insights, and streamline processes through automated data collection. Make informed decisions based on accurate, real-time production data.\n\n(3) TEAM EMPOWERMENT: Foster a culture of continuous improvement with transparent performance metrics. Enable operators to take ownership of production efficiency through clear, actionable insights. Facilitate better communication between shifts and departments, creating a more cohesive operation.\n\n(4) BUSINESS GROWTH: Scale operational best practices across multiple production lines or facilities with ease. Enhance facility tours with impressive real-time performance displays, demonstrating operational excellence to potential customers and stakeholders. Support expansion plans with concrete efficiency data that proves the value of your operations.\n\nBy making performance data accessible and actionable for everyone from operators to executives, Essembi doesn't just track metrics – it transforms how your entire organization approaches manufacturing excellence. Join the manufacturing leaders who have already discovered how Essembi can drive measurable improvements in their operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d307695-c19b-44ef-8aee-bda8baaa8a95.png","url":"https://www.softwareadvice.com.au/software/435075/essembi","@type":"ListItem"},{"name":"SanCCS","position":21,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.com.au/software/443166/sanccs","@type":"ListItem"},{"name":"Toonimo","position":22,"description":"User Experience Made Easy, for Everyone.\n\nToonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives.  For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment.  The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks.\n\nCome learn more about Toonimo and request a free demo:\nhttps://www.toonimo.com/why-toonimo/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8840c33b-9f17-497f-8964-f954aad60f2a.png","url":"https://www.softwareadvice.com.au/software/90604/toonimo-walkthroughs","@type":"ListItem"},{"name":"WotNot","position":23,"description":"WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp. With WotNot, you can turn your anonymous website visitors into qualified leads and ensure higher customer satisfaction through multiple platforms. Create enticing automated conversational flow using templates to generate leads, provide 24/7 customer support, and enhance your sales. Include rich media format in the bot builder like images and GIFs and leverage human handover feature for complex customer queries.  Get started with conversational marketing using WotNot’s integrations like Airtable, Google Calendar, Dialogflow, Shopify, and Salesforce and provide a personalized experience through multilingual conversational experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/00107030-26ab-4d69-8c3a-2797818a4378.png","url":"https://www.softwareadvice.com.au/software/194971/wotnot","@type":"ListItem"},{"name":"NinjaChat","position":24,"description":"NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. \n\nManage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.\n\nIntegrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.\n\nProduct features\nMulti-Channel Support : Single bot for all your social media platforms\nUnlimited Department : Create different department to manage \nUI Theming:Customize your text, colors, themes, and designs\nAgent Dashboard: Manage your agent status, information, and set up\nApp Integration: Automate your CRM process, reduce issues, manage tasks\nConversation History: Keep track of all the customer chat details\nAdvance Reports: Monitor your support agents' performance and export detailed chat reports\nVideo Conferencing:Create custom video conference interactions with built-in features\nChatbot Software:Manage customer support, improve marketing efforts instantly.\n\n\n\n\n500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.\n\nOur Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. \n\nMarketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities.\n\nOur HR & Ops suite helps HR professionals along the entire employee life cycle -  Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance.\n\nOur Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. \n\nOur Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. \n\nCollaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat.\n\nOur Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more.\n\nWe’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. \n\nCome, Join the 500apps now.\n\nThank you for your time!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2d283f-437f-483b-a7ee-50f82a711b5f.png","url":"https://www.softwareadvice.com.au/software/346930/ninjachat","@type":"ListItem"},{"name":"Freshdesk Omni","position":25,"description":"Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the built-in AI helps coach reps in real-time after every customer resolution with proactive quality management. Instead of hiring a QA team and reviewing conversations and calls, the system automatically performs in-depth reviews and shares its findings with your team to help your agents improve their performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dbea18e-ae8e-4d53-81e5-90b863a5bb8f.png","url":"https://www.softwareadvice.com.au/software/425905/Freshdesk-Omni","@type":"ListItem"}],"numberOfItems":25}
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