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description: Page 7 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

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# Customer Support Software

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## Products

1. [Stames](https://www.softwareadvice.com.au/software/438978/stames) — 4.8/5 (5 reviews) — Stames is a cloud-based customer support and team communication platform that helps businesses manage customer querie...
2. [SatisMeter](https://www.softwareadvice.com.au/software/300523/satismeter) — 5.0/5 (4 reviews) — SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your pro...
3. [OneHash Chat](https://www.softwareadvice.com.au/software/351159/onechat) — 5.0/5 (4 reviews) — OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with...
4. [Unbabel](https://www.softwareadvice.com.au/software/335984/unbabel) — 3.8/5 (4 reviews) — Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to inter...
5. [Gallabox](https://www.softwareadvice.com.au/software/434075/gallabox) — 4.5/5 (4 reviews) — Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their custo...
6. [User Copilot](https://www.softwareadvice.com.au/software/293470/siteglue-ai) — 4.8/5 (4 reviews) — SiteGlue AI is a generative AI solution that allows businesses to create a virtual SmartChat Agent powered by ChatGPT...
7. [Quidget](https://www.softwareadvice.com.au/software/449752/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient...
8. [VoyagerNetz](https://www.softwareadvice.com.au/software/450989/VoyagerNetz) — 5.0/5 (4 reviews) — VoyagerNetz is a customer relations communication solution that helps businesses deliver engaging experiences. The pl...
9. [SimplyDesk](https://www.softwareadvice.com.au/software/414962/simplydesk) — 4.5/5 (4 reviews) — SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organi...
10. [AlphaChat](https://www.softwareadvice.com.au/software/190594/alphachat) — 5.0/5 (3 reviews) — AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eC...
11. [Fullview](https://www.softwareadvice.com.au/software/363540/fullview) — 5.0/5 (3 reviews) — Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer reso...
12. [InfoCision](https://www.softwareadvice.com.au/software/264585/infocision) — 3.3/5 (3 reviews) — InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound ...
13. [Support.cc](https://www.softwareadvice.com.au/software/318352/support-cc) — 5.0/5 (3 reviews) — Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer su...
14. [CustomerWise](https://www.softwareadvice.com.au/software/130246/customerwise) — 4.0/5 (3 reviews) — CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across vari...
15. [Fernand](https://www.softwareadvice.com.au/software/382974/fernand) — 5.0/5 (3 reviews) — Fernand is explicitly designed for customer service and enables businesses to easily create customized workflows to d...
16. [Coveo Relevance Cloud](https://www.softwareadvice.com.au/software/230005/coveo) — 4.0/5 (3 reviews) — Coveo Relevance Cloud is an artificial intelligence (AI)-enabled solution that helps businesses across finance, manuf...
17. [yoummday](https://www.softwareadvice.com.au/software/404336/yoummday) — 4.7/5 (3 reviews) — yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, ...
18. [Gnatta](https://www.softwareadvice.com.au/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to la...
19. [Streem](https://www.softwareadvice.com.au/software/322074/streem) — 3.7/5 (3 reviews) — Streem is a cloud-based solution that helps businesses provide remote support to customers using augmented reality (A...
20. [ClientZen](https://www.softwareadvice.com.au/software/370227/clientzen) — 5.0/5 (3 reviews) — ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time m...
21. [ConSol CM/Customer Service](https://www.softwareadvice.com.au/software/327985/consol-cm-customer-service) — 5.0/5 (3 reviews) — ConSol CM/Customer Service is a robust, web-based platform designed to optimize, automate, and digitize customer serv...
22. [Bonder](https://www.softwareadvice.com.au/software/376346/bonder) — 5.0/5 (3 reviews) — Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, servi...
23. [Blue Note Systems](https://www.softwareadvice.com.au/software/428350/blue-note-systems) — 4.3/5 (3 reviews) — Blue Note Systems is a cloud-based customer relationship management (CRM) software designed to support businesses in ...
24. [Unthread](https://www.softwareadvice.com.au/software/522391/Unthread) — 5.0/5 (3 reviews) — Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks...
25. [Evly](https://www.softwareadvice.com.au/software/530136/Evly) — 5.0/5 (3 reviews) — Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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-----

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So don’t wait—start collecting better customer feedback today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a6bf998-72de-43e6-b798-386c532f9023.png","url":"https://www.softwareadvice.com.au/software/300523/satismeter","@type":"ListItem"},{"name":"OneHash Chat","position":3,"description":"OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are listed below.\n\nCommunication in Real Time\nCustomer inquiries can be responded to as rapidly as feasible. By utilizing OneChat, you'll be able to stay in touch with your website's visitors and facilitate them with timely assistance. \n\nIncrease Interaction\nOnboard new customers while re-engaging with current ones with customized communications and email campaigns. Enhance consumer interaction and engagement by sending relevant messages to new customers. \n\nOne-Stop Shop for All Your Customer Information\nAssemble and store all customer information in a central location for quick and easy access. You can keep track of the progress of queries and follow-ups with prospective leads  with proper segmentation.\n\nThe Use of Chatbots\nChatbots can automate the process of interacting with new potential customers across a variety of platforms. Using chatbots, you can preemptively attain new leads in order to increase conversions.  A chatbot with a clean, easy-to-use UI that makes it easy for businesses to get started right away\n\nStreamline the Work of Your Agents\nRather than switching between apps, stay in touch with your entire customer base via multiple channels. Preset responses to frequently asked questions allow you to respond to conversations more quickly. Your team can communicate with each other internally using shared inboxes.\n\nAccess to a common email inbox\nMake it easier to communicate with your clients and colleagues by centralizing communications. Respond to customer inquiries and maintain control of internal debates in an effortless manner.\n\nOmni-channel communication\nSupport customers across multiple channels, including email, website live chat, social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp and Slack, by providing consistent service across all of these mediums.\n\nIntegrations with Third-Party Apps\nExtending your feature set by consolidating with third-party applications such as Slack, Shopify, Woo Commerce, Calendly, Stripe, and a host of others will broaden your horizons of features available to you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b0379d-7cb4-4e25-80d0-929d392dabcd.png","url":"https://www.softwareadvice.com.au/software/351159/onechat","@type":"ListItem"},{"name":"Unbabel","position":4,"description":"Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to interact with clients in multiple languages. It combines machine translation with human insight and natural language processing (NLP) technology.\n\nUnbabel is a translation as a service platform that extracts text from images. It facilitates personalized customer experience and multilingual communication between organisations and consumers. Additionally, it lets customer support teams deliver a consistent multilingual experience to their customers across channels and languages. \n\nUsing Unbabel, businesses can create multilingual websites, marketing campaigns, and social media posts. Pricing is available on request and support is extended via knowledge base and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05df76f9-25e2-4f94-b46b-605701c7d0f4.png","url":"https://www.softwareadvice.com.au/software/335984/unbabel","@type":"ListItem"},{"name":"Gallabox","position":5,"description":"Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their customer conversations into business-oriented actions. A conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members to access. With the help of WhatsApp Chatbots, Gallabox helps provide your business with the necessary 24x7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dde37a00-33c8-4390-a3b7-844eb4a1ec61.jpeg","url":"https://www.softwareadvice.com.au/software/434075/gallabox","@type":"ListItem"},{"name":"User Copilot","position":6,"description":"SiteGlue AI is a generative AI solution that allows businesses to create a virtual SmartChat Agent powered by ChatGPT. The SmartChat agenct provides support and engages with websites visitors based on the data available on the website, customer support documents, and FAQs. SmartChat Agent can be added to the website facilitating visitor engagement, customer query resolution and new leads routing to the phone, email or other third-party applications.\n\nThe human handoff functionality allows businesses to automatically transfer critical support issues, pricing inquiries, appointment requests, and more, to the email, phone, CRM or Help Desk system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8f86733-c9a3-47ac-8c29-7b9a72b44725.png","url":"https://www.softwareadvice.com.au/software/293470/siteglue-ai","@type":"ListItem"},{"name":"Quidget","position":7,"description":"Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient way to provide support without extra resources. With Quidget, you can set up an AI assistant in minutes. Your AI assistant will quickly learn from your own data, FAQs, or website, so it’s ready to provide accurate, on-brand answers 24/7.\n\nQuidget offers powerful support for both customer service and sales teams. With the AI Sales Agent, you can capture leads and even schedule meetings via Calendly, turning inquiries into opportunities.\n\nIntegrations with platforms like Zendesk and Euphoric.ai help streamline customer service, allowing the AI to hand off complex issues to a human when needed. Plus, Quidget’s multi-language support makes it easy to connect with a global audience—your AI will automatically respond in the language your customer uses.\n\nWhy Quidget?\n1. Quick, No-Code Setup: Deploy in minutes without coding.\n\n2. Personalized Answers: Delivers responses based on your real data for accurate, reliable support.\n\n3. Seamless Handover: Sends complex requests to human agents through Zendesk or Euphoric.ai.\n\n4. Global Reach: Multi-language support adapts to each user’s language.\n\n5. Sales-Friendly: Integrates with Calendly to help capture leads and schedule meetings.\n\n6. 24/7 Availability: Supports customers anytime with consistent, instant responses.\n\n7. Secure & Compliant: GDPR and PSI DSS standards ensure data safety.\n\n8. With Quidget, you can simplify customer support, save time, and increase efficiency—all with a customized AI that fits your brand. \n\n9. From small businesses to large teams, Quidget gives you the tools to boost service, streamline sales, and scale effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e671d6e-798c-42de-be2b-7c47ffc003ca.png","url":"https://www.softwareadvice.com.au/software/449752/Quidget","@type":"ListItem"},{"name":"VoyagerNetz","position":8,"description":"VoyagerNetz is a customer relations communication solution that helps businesses deliver engaging experiences. The platform caters to various industries, such as community organizations, sports and recreation facilities, and educational institutions. It provides tools to streamline communication and engage with communities.\n\nThe VoyagerNetz suite includes Engage, which allows customers to easily reach the right teams and ask questions through an intuitive communication solution. Reach enables streamlined and targeted text-based communication. FollowYourInterest allows communities to discover, connect, and follow their interests. The platform also offers solutions for delivering experiences while adhering to regulations, such as Rainout/Cancellation Alerts and compliance features for FOIA, TCPA, A2P10DLC, and more.\n\nWith its user-friendly interface and powerful features, VoyagerNetz empowers businesses to enhance customer relations, streamline communication, and deliver exceptional experiences that keep communities engaged. The platform's comprehensive approach makes it a valuable tool for organizations looking to strengthen connections with their audiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f13690c-4a9f-434d-8688-be60097ea512.png","url":"https://www.softwareadvice.com.au/software/450989/VoyagerNetz","@type":"ListItem"},{"name":"SimplyDesk","position":9,"description":"SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organizations of all sizes. Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.\n\nAll-in-One Platform for IT Efficiency\nSimplyDesk brings together everything IT teams need into a single web-based platform:\n\nMultichannel Helpdesk for managing support tickets via email, web portal, or phone\n\nSLA tracking with automated routing, prioritization, and escalation rules\n\nService catalog and knowledge base for user self-service and reduced support load\n\nIT Asset Management (ITAM) for complete lifecycle tracking of hardware and software\n\nAutomated inventory with network scan, software detection, and license control\n\nRemote control and software deployment tools for real-time assistance and mass rollout\n\nNetwork mapping and CMDB to visualize dependencies and support proactive service delivery\n\nAlert engine for monitoring deadlines, changes, or non-compliance events\n\nDashboards and reporting for actionable insights, audits, and performance tracking\n\nAll modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability.\n\nManage IT and Non-IT Assets with Ease\nBeyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments.\n\nFlexible, Scalable, and Customizable\nWhether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device.\n\nSimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies.\n\nBuilt for Decision-Making and Governance\nFrom SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. IT managers and CIOs can monitor KPIs, forecast renewals, control budgets, and support decision-making with reliable, centralized data.\n\nTrusted by Multiple Sectors\nSimplyDesk is trusted by organizations in various industries, including:\n\nPublic sector and local governments\n\nHospitals and healthcare providers\n\nUniversities and schools\n\nCorporations and service companies\n\nManaged Service Providers (MSPs)\n\nIts adaptability makes it suitable for diverse IT environments, from technical support to asset governance and internal service optimization.\n\nResponsive Expert Support\nSimplyDesk comes with expert support to help you get the most from the platform. From implementation to day-to-day operations, a responsive team is available to assist with setup, training, and troubleshooting. Customers value the platform’s reliability, clarity, and fast time-to-value.\n\nWhy Choose SimplyDesk?\nAll-in-one ITSM & ITAM platform\n\nModular and scalable\n\nFast deployment, intuitive UI\n\nSaaS or on-premise availability\n\nCovers IT and non-IT assets\n\nInterconnected processes\n\nDetailed reporting and dashboards\n\nExpert support when you need it\n\nSimplyDesk helps you streamline IT operations, reduce service delays, gain full visibility over assets, and improve user satisfaction—within a unified, modern platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5616ce48-7608-4b58-806e-49e9b05d6ddf.png","url":"https://www.softwareadvice.com.au/software/414962/simplydesk","@type":"ListItem"},{"name":"AlphaChat","position":10,"description":"AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.\n\nUsing AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.\n\nAlphaChat's pricing is based on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.softwareadvice.com.au/software/190594/alphachat","@type":"ListItem"},{"name":"Fullview","position":11,"description":"Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer resolution times? \nFullview's AI agent for customer support is designed specifically for teams like yours who need to scale support without constantly hiring more agents.\n\nWhat makes Fullview different: Unlike traditional AI customer service tools that just answer questions, Fullview's AI agent actually takes action. It guides customers through your application step-by-step, resolves product-related issues autonomously, and functions as an AI onboarding agent to help new users get started successfully.\n\nPerfect for support teams when:\n\nYour team spends too much time on repetitive product questions\nNew customers struggle to navigate your software and need constant guidance\nYou want to provide 24/7 support without night shift coverage\nResolution times are too long because agents can't see what customers are experiencing\nYou need to scale support for a growing user base without proportionally growing headcount\n\nWhat your team gets: Deploy with just one line of code and start resolving issues immediately. No technical setup, training databases, or complex configurations. Your AI agent works within your existing Intercom, Zendesk, or Salesforce setup, so your team doesn't need to learn new tools.\nSupport when you need it: Fullview provides dedicated onboarding assistance, comprehensive documentation, and ongoing support to ensure your team maximizes the AI agent's capabilities.\n\nBest fit for: Customer support, success, and product teams at SaaS companies, financial services, and software companies with 50+ employees who want AI customer service that actually solves problems instead of just talking about them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6473e863-b377-4774-b99e-8287283cfc06.png","url":"https://www.softwareadvice.com.au/software/363540/fullview","@type":"ListItem"},{"name":"InfoCision","position":12,"description":"InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options.\n\nAdministrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc3fdebb-b6b6-40a8-813e-ea8ff51cef62.jpeg","url":"https://www.softwareadvice.com.au/software/264585/infocision","@type":"ListItem"},{"name":"Support.cc","position":13,"description":"Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows businesses to manage customer discussions across email, phone, chat, social media, and instant messaging, boost agent efficiency with smart automation, offer self-service and branded help centers, and measure critical performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.softwareadvice.com.au/software/318352/support-cc","@type":"ListItem"},{"name":"CustomerWise","position":14,"description":"CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract management, task management and service level agreements.\n\n\nCustomerWise allows users to define unique ticket types such as support tickets, bug reports, information requests and more with specific fields and workflows. Users can also track sales made to customers by product and license count and manage annual maintenance renewals.\n\n\nCustomerWise's contract management feature enables users to manage contract templates, attach drafts and final contract documents to customer records and manage service agreements. It also helps users to notify support team members and customer contacts via email, whenever events occur.\n\n\nAdditionally, CustomerWise enables users to move bug reports and enhancement requests directly into development. Services are offered on a monthly subscription basis that includes support via phone and an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a636822-8333-4314-8bdf-25aaee264178.png","url":"https://www.softwareadvice.com.au/software/130246/customerwise","@type":"ListItem"},{"name":"Fernand","position":15,"description":"Fernand is explicitly designed for customer service and enables businesses to easily create customized workflows to direct, answer, and manage customer communication. Incredibly fast, snappy, and focused on SaaS business founders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f10e91c8-856d-4d5f-b835-9d20618d4e2f.png","url":"https://www.softwareadvice.com.au/software/382974/fernand","@type":"ListItem"},{"name":"Coveo Relevance Cloud","position":16,"description":"Coveo Relevance Cloud is an artificial intelligence (AI)-enabled solution that helps businesses across finance, manufacturing, telecommunications and other industries manage enterprise search and customer service operations. The application enables website visitors find relevant content and receive personalized recommendations through interactive search methods.\n\nFeatures of Coveo Relevance Cloud include content filtering, knowledge base management, access control, analytics, customer engagement and more. Coveo allows employees to collect relevant content from specific applications, websites, internal servers and other online sources and store them in a centralized repository.\n\nCoveo Relevance Cloud comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, Zendesk, Adobe Experience Manager, Sitecore, ServiceNow and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96c0f34f-5317-4f8e-8116-1c5c6d119607.png","url":"https://www.softwareadvice.com.au/software/230005/coveo","@type":"ListItem"},{"name":"yoummday","position":17,"description":"yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, and management with a CX marketplace. It is used by over 60 international companies (including Fortune 500 and DAX-listed organizations) to care for their customers. yoummday is modular software solution that allows companies to instantly recruit a scalable CX workforce from over 8,500 vetted and verified multilingual freelancers.\n\nChoose from two delivery models:\n- Self-Service: Recruit and manage your own CX team\n- Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team\n\nyoummday's USPs include:\n\nWorld Class Freelance CX Talent:\n- Fully vetted and verified\n- Native-level proficiency in 40+ languages\n- Low churn for consistent support\n- Searchable marketplace to target CX talent with the ideal skills and experience\n\nGlobal Talent Pool\n- Select freelancers based on location and budget\n- Hire CX freelancers without labour market restrictions\n- Access 40+ languages at a native level\n- Source from multiple geographies for seamless business continuity\n- Freelancers are available 24/7 for ‘follow-the-sun’ operations\n- Onshore, nearshore, and off-shoring are all possible in just a few clicks\n\nScalable\n- yoummday freelancers are available to train and work immediately\n- Scale your workforce in a matter of hours\n- Zero recruitment lead time\n- Flexible attrition and retention\n- Simple cooperation with freelancers\n\nAffordable\n- Price-for-performance payment model\n- Self-service and managed service options\n- No overhead costs for additional headcount\n- Save on infrastructure expenditure\n- Eliminate all recruiting costs\n\nPositive Environmental & Social Impact\n- Lower carbon emissions from an at home workforce\n- Inclusive and supporting a diverse range of individuals with varying abilities\n- Fair compensation\n- Improved work-life balance, agents select their work schedule\n\nSecurity\n- AI enabled security and GDPR compliant\n\nPlus more...","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f34e2e8-b6b9-4a57-918c-887dd9b625da.jpeg","url":"https://www.softwareadvice.com.au/software/404336/yoummday","@type":"ListItem"},{"name":"Gnatta","position":18,"description":"Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.\n\n\nUsing the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. \n\n\nIt can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.com.au/software/135403/gnatta","@type":"ListItem"},{"name":"Streem","position":19,"description":"Streem is a cloud-based solution that helps businesses provide remote support to customers using augmented reality (AR) and artificial intelligence (AI) technology. Professionals can record videos of customers’ spaces and share them with team members according to requirements. \n\nUsing StreemCore organizations can conduct video calls with clients and remotely resolve their queries. Managers can utilize StreemShot to capture the images and model/serial numbers of on-site items and create detailed call logs for technicians \n\nStreem facilitates integration with several third-party applications including Five9, Amazon Web Service, Salesforce and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/854e3bc0-4eee-4239-93f3-991e3ee5e8a4.png","url":"https://www.softwareadvice.com.au/software/322074/streem","@type":"ListItem"},{"name":"ClientZen","position":20,"description":"ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.\n\n1. Automated feedback analysis - ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).\n\n2. Accurate insights - ClientZen gives you the contact reasons, recurring issues, main questions, and top feature requests.\n\n3. Instant answers with Mantra AI - Mantra AI gives quick, meaningful answers on specific customer experience topics.\n\n4. Real time monitoring - ClientZen shows feedback trends, detects anomalies (feedback spikes), and sends personalized notifications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/004c6ec7-b824-4cab-a415-f49d461ded2d.png","url":"https://www.softwareadvice.com.au/software/370227/clientzen","@type":"ListItem"},{"name":"ConSol CM/Customer Service","position":21,"description":"ConSol CM/Customer Service is a robust, web-based platform designed to optimize, automate, and digitize customer service operations across organizations of all sizes. Built with flexibility and efficiency in mind, it helps service teams manage inquiries, resolve issues, and maintain high service quality even in complex, high-volume environments.\n\nAt its core, ConSol CM provides comprehensive functionality that covers the entire lifecycle of a customer request. This includes structured ticket management, efficient complaint handling, escalation management, and integrated communication channels such as email, phone, and chat. All interactions and case activities are documented in a centralized system, ensuring full transparency and traceability throughout the entire service process.\n\nThe platform’s powerful workflow engine allows companies to design, automate, and adapt their service processes to match organizational needs and compliance requirements. Whether you’re managing technical support tickets, handling internal service requests, or processing formal customer complaints, ConSol CM enables consistent, rule-based processing and ensures that no task or deadline is overlooked.\n\nThanks to its modular structure, ConSol CM can be easily tailored to fit a variety of use cases => ranging from classic customer service scenarios to industry-specific processes in sectors such as manufacturing, telecommunications, energy, logistics, and the public sector. Advanced features such as SLA monitoring, dynamic form generation, task delegation, role-based permissions, and escalation rules make it a scalable solution that grows with your organization.\n\nConSol CM also excels in integration capabilities. It connects seamlessly with existing IT environments, including ERP, CRM, identity management, and communication systems. This means that your teams can work within a unified ecosystem, without switching between tools or duplicating data entries. Standard interfaces (e.g., REST, SOAP) and flexible APIs ensure that the platform fits smoothly into modern, service-oriented architectures.\n\nAnother core strength of ConSol CM lies in its strong focus on usability and user empowerment. The intuitive interface allows users to access relevant information quickly and manage tasks without unnecessary complexity. Custom dashboards, smart filters, and personalized views help streamline daily operations and reduce training time for new users.\n\nData security and compliance are also top priorities. The system supports GDPR-compliant data processing and offers fine-grained access control, audit trails, and encryption options. Whether deployed on-premises or in a private cloud, ConSol CM provides a secure foundation for mission-critical service processes.\n\nWith built-in analytics and reporting features, organizations can continuously monitor service performance, track KPIs, and identify areas for improvement. Customer feedback mechanisms can be easily integrated, enabling you to measure satisfaction, close feedback loops, and drive service excellence.\n\nIn summary, ConSol CM/Customer Service is more than just a ticketing tool, it is a powerful service management platform that empowers your teams, delights your customers, and drives measurable value. Whether you’re aiming to standardize internal processes, improve responsiveness, or gain full control over your service operations, ConSol CM delivers the flexibility, reliability, and intelligence your organization needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2f49c31-efac-41ce-941e-e2a214137c57.jpeg","url":"https://www.softwareadvice.com.au/software/327985/consol-cm-customer-service","@type":"ListItem"},{"name":"Bonder","position":22,"description":"Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, service partners, and customers. With various features tailored for desktop and mobile devices, Bonder empowers organizations to optimize self-service, improve customer satisfaction, and drive additional sales.\n\nKey Features of Bonder include customized customer materials, help assistants, service functions, product management, customer feedback, context sales, service checklists, and customer-specific documents and videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a87e4a9-c364-4368-b30c-34d5c309869f.png","url":"https://www.softwareadvice.com.au/software/376346/bonder","@type":"ListItem"},{"name":"Blue Note Systems","position":23,"description":"Blue Note Systems is a cloud-based customer relationship management (CRM) software designed to support businesses in managing the entire sales cycle, from prospecting to delivering customer service. This application offers a range of functionalities, including multi-channel marketing, lead nurturing, real-time analytics, document management, and a shared team calendar.\n\nBlue Note Systems enables sales teams to identify prospects by engaging with website visitors and utilizing a personalized scoring system for prioritization. Businesses can centrally store contact data, group companies, and establish an organized chart of accounts. It provides validation for postal addresses, locations, VAT numbers, and other crucial legal or economic client information and enables efficient management of product catalogs in multiple languages, oversight of customer orders, tracking of deliveries, and the automatic creation of invoices.\n\nBlue Note Systems offers targeted surveys, as well as email and SMS campaigns that can be tailored to specific audiences. The solution also facilitates lead qualification and empowers users to generate custom performance reports. Through the quote management module, managers can create proposals and collect approvals electronically using digital signatures. The software also provides administrators with the ability to manage multiple teams and assign data access permissions based on roles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb481fa3-67ab-43bf-9135-03f276500294.png","url":"https://www.softwareadvice.com.au/software/428350/blue-note-systems","@type":"ListItem"},{"name":"Unthread","position":24,"description":"Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks conversations as tickets and uses AI to prioritize, assign and resolve them. \n\nUnthread's key features include an omni-channel inbox that aggregates tickets and data from various sources, allowing teams to manage all incoming tickets in a unified place. Additionally, it offers automation and integration capabilities, enabling users to create custom workflows and connect the platform with their existing task managers, customer relationship management (CRM) systems and other tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe36a837-5f04-406c-915a-78d03cd65909.jpeg","url":"https://www.softwareadvice.com.au/software/522391/Unthread","@type":"ListItem"},{"name":"Evly","position":25,"description":"Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, conversational responses. It is used by businesses in industries such as eCommerce, hospitality, travel, logistics, healthcare, and real estate to manage customer inquiries and reduce ticket backlogs.\n\nThe platform automates a significant portion of common requests without human involvement through direct API connections. It supports multiple languages and provides 24/7 coverage across various communication channels. Its AI-powered classification system identifies customer inquiries and routes complex issues to human agents with summarized details. \n\nEvly includes analytics tools that provide performance data and highlight trends in support requests. It adapts over time by learning from processed tickets and updating as content changes. Sentiment-based routing prioritizes inquiries based on customer emotions and interaction history. A knowledge gap identification feature highlights missing information in knowledge bases to improve coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a43add3c-9c35-482d-bb1c-0d47d60058fc.png","url":"https://www.softwareadvice.com.au/software/530136/Evly","@type":"ListItem"}],"numberOfItems":25}
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