---
description: Page 8 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) > [Page 8](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8)

# Customer Support Software

Canonical: https://www.softwareadvice.com.au/directory/4658/customer-support/software

Page: 8 / 11\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=7)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=9)

-----

## Products

1. [DeepConverse](https://www.softwareadvice.com.au/software/330974/deepconverse) — 4.5/5 (2 reviews) — DeepConverse helps businesses automate up to 80% of their support queries. DeepConverse offers a chatbot, conversatio...
2. [Hybrid.Chat](https://www.softwareadvice.com.au/software/68794/hybrid-chat) — 5.0/5 (2 reviews) — Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates ...
3. [Textel](https://www.softwareadvice.com.au/software/241018/textel) — 4.5/5 (2 reviews) — Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing th...
4. [tele-LOOK](https://www.softwareadvice.com.au/software/354566/tele-look) — 4.5/5 (2 reviews) — tele-LOOK – The Zero-Barrier Live Video Support Solution Product Overview: tele-LOOK is a cloud-based live video supp...
5. [SAP Service Cloud](https://www.softwareadvice.com.au/software/184678/sap-service-cloud) — 4.5/5 (2 reviews) — SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size ...
6. [SAAS First](https://www.softwareadvice.com.au/software/410882/saas-first) — 5.0/5 (2 reviews) — Meet Milly, the AI-driven chatbot by SAAS First, a revolutionary tool designed to meet the high customer expectations...
7. [Wrench.ai](https://www.softwareadvice.com.au/software/413435/wrench-ai) — 5.0/5 (2 reviews) — Wrench.ai is an AI-powered customer data platform that helps businesses automate enrichment, research, customer insig...
8. [ServiceTonic](https://www.softwareadvice.com.au/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
9. [Hibot](https://www.softwareadvice.com.au/software/382428/hibot) — 4.5/5 (2 reviews) — HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents...
10. [Kindly](https://www.softwareadvice.com.au/software/401837/kindly) — 4.0/5 (2 reviews) — Kindly is a conversational AI solution that enables brands to build customer experiences that boost online sales and ...
11. [CX Genie](https://www.softwareadvice.com.au/software/521455/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer ...
12. [Got It AI](https://www.softwareadvice.com.au/software/328053/got-it-ai) — 5.0/5 (2 reviews) — Got It AI is an enterprise-ready conversational AI platform that creates generative AI chatbots with ease. The platfo...
13. [SteadyPoint Helpdesk](https://www.softwareadvice.com.au/software/461544/SteadyPoint-Office-365-Help-desk) — 4.5/5 (2 reviews) — SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Mic...
14. [Tactful AI](https://www.softwareadvice.com.au/software/498613/Tactful-AI-Helpdesk) — 5.0/5 (2 reviews) — Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital chann...
15. [Brand Embassy](https://www.softwareadvice.com.au/software/14836/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer sup...
16. [Zuar Portal](https://www.softwareadvice.com.au/software/440409/zuar-portal) — 5.0/5 (1 reviews) — Provide secure, global access to your organization’s analytics. Zuar Portal is the easy way to create unique analytic...
17. [Glia](https://www.softwareadvice.com.au/software/322029/omnicore) — 5.0/5 (1 reviews) — Glia is an omnichannel customer engagement platform that helps financial institutions connect with customers through ...
18. [CallerDesk](https://www.softwareadvice.com.au/software/337538/callerdesk) — 5.0/5 (1 reviews) — CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-i...
19. [Vocalcom Salesforce Edition](https://www.softwareadvice.com.au/software/340234/vocalcom-salesforce-edition) — 4.0/5 (1 reviews) — Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immed...
20. [DVSAnalytics Workforce Optimization](https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization) — 5.0/5 (1 reviews) — DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and effi...
21. [DevRev](https://www.softwareadvice.com.au/software/395959/devrev) — 5.0/5 (1 reviews) — DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid...
22. [Conferbot](https://www.softwareadvice.com.au/software/372809/conferbot) — 5.0/5 (1 reviews) — Conferbot is a customer support software that allows businesses to create and manage conversations with customers and...
23. [AR Genie](https://www.softwareadvice.com.au/software/417509/ar-genie) — 5.0/5 (1 reviews) — AR Genie is a cloud-based augmented reality software that helps businesses provide training and remote assistance, an...
24. [BoldDesk](https://www.softwareadvice.com.au/software/359821/bolddesk) — 5.0/5 (1 reviews) — Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business softwa...
25. [ChatLingual](https://www.softwareadvice.com.au/software/359540/chatlingual) — 4.0/5 (1 reviews) — ChatLingual is a multilingual contact center solution that supports customer interactions in multiple languages in re...

-----

Page: 8 / 11\
Prev: [Previous page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=7)\
Next: [Next page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=9)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/4658/customer-support/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Australia","url":"https://www.softwareadvice.com.au/","@id":"https://www.softwareadvice.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Support Software","description":"Page 8 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8","about":{"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#itemlist"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"https://www.softwareadvice.com.au/directory/4658/customer-support/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Best Customer Support Software - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=8#itemlist","@type":"ItemList","itemListElement":[{"name":"DeepConverse","position":1,"description":"DeepConverse helps businesses automate up to 80% of their support queries.\n\nDeepConverse offers a chatbot, conversational search and interactive guides to provide pleasing support experiences to your users. \n\nBacked with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, self-support for troubleshooting and more and deliver seamless customer support.\n\nDeepConverse AI gets trained in less than 30 minutes, enabling you to scale your percentage deflection month-over-month without having to increase your support efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7535d647-41fb-4f78-af02-da73356165d8.png","url":"https://www.softwareadvice.com.au/software/330974/deepconverse","@type":"ListItem"},{"name":"Hybrid.Chat","position":2,"description":"Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates for chatbots with a range of purposes, such as lead capture, hotel booking and appointment booking.\n\n\nThe chatbots can be created using pre-built templates which can then be connected to a variety of messengers. Hybrid.Chat supports integrations with services such as Slack, MatterMost, HipChat, Telegram, WhatsApp and WeChat.\n\n\nHybrid.Chat automates conversations by routing chats to suitable departments. The solution offers multiple in-chat widgets, and users can monitor chat logs and automate answers for frequently asked questions. Chatbots with pre-built natural language processing can assist in routing questions to appropriate staff members. Additionally, Hybrid.Chat lets users create common channels through which anyone on the team can take up the chat with customers.\n\n\nHybrid.Chat offers services on a monthly subscription basis and support is provided via live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b677703-619a-4ecf-bf72-7e80dbc86c3f.png","url":"https://www.softwareadvice.com.au/software/68794/hybrid-chat","@type":"ListItem"},{"name":"Textel","position":3,"description":"Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing them to easily and quickly connect with each other and reducing wait times.\n\nTextel helps businesses communicate with their customers via text messages so that they can reduce call volumes and operational costs. These features allow businesses to create agentless interactions between the agents and customers within moments, resulting in satisfied customers who feel more engaged with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bc5d5d1-b9b3-46d5-af57-1ba0737c475d.jpeg","url":"https://www.softwareadvice.com.au/software/241018/textel","@type":"ListItem"},{"name":"tele-LOOK","position":4,"description":"tele-LOOK – The Zero-Barrier Live Video Support Solution\n\nProduct Overview:\ntele-LOOK is a cloud-based live video support software that empowers customer service teams, helpdesks, and field service organizations to solve technical issues remotely. By connecting experts directly to the smartphone camera of a customer or technician via a simple browser link, tele-LOOK eliminates the need for vague telephone descriptions and time-consuming email exchanges.\n\ntele-LOOK requires no app installation and no registration from the end-user. This \"zero-barrier\" approach ensures immediate acceptance and fast connection times, even with non-technical customers.\n\nCore Features for Visual Troubleshooting The platform is designed for pragmatic, efficient problem-solving without unnecessary complexity:\n\nLive Video Streaming: See exactly what the on-site person sees in high definition.\n\nScreen Sharing: A standout feature that allows agents to share technical drawings, wiring diagrams, or manuals from their desktop directly to the remote smartphone screen.\n\nWhiteboard & Annotations: Draw markers, arrows, or circles on the live image to guide the user’s hand (e.g., \"Press this button,\" \"Turn this valve\").\n\nDocumentation: Capture high-resolution screenshots for warranty claims or case history.\n\nMulti-Platform Support: Works seamlessly on Windows, macOS, Android, and iOS \n\nStrategic Value: Workforce Optimization & Knowledge Retention tele-LOOK goes beyond simple video calls; it is a strategic tool for Workforce Optimization in the age of skilled labor shortages.\n\nReactivate Expertise: Companies can digitally reactivate (early) retirees or senior experts to work from home. These experienced veterans can virtually \"look over the shoulder\" of junior technicians in the field, guiding them through complex repairs.\n\nSecure Corporate Knowledge: Prevent critical know-how from leaving the company when employees retire. By using tele-LOOK as a mentoring tool, you retain expertise and ensure quality control across your entire service fleet.\n\nNew Work Models: Enable flexible working conditions for technical support staff, reducing burnout and helping you keep valuable employees longer.\n\nEconomic Impact\n\nReduce Truck Rolls: Solve issues during the first contact. If a site visit is unavoidable, the technician arrives prepared with the right parts.\n\nLower Costs: Significantly reduce travel expenses and vehicle wear and tear.\n\nGreen Service: Lower your carbon footprint by avoiding unnecessary trips.\n\nPricing & Accessibility tele-LOOK lowers the entry barrier for digitalization in the trades and service industry.\n\n0 Euro Basic Version: Start immediately with a permanently free version—no credit card required, no risk.\n\nScalable Plans: Upgrade to paid plans for advanced features like \"Custom Messaging\" (SMS branding) and team management as your organization grows.\n\nSecurity Data privacy is paramount. tele-LOOK is fully GDPR-compliant, ensuring that your video sessions and customer data are handled with the highest security standards.\n\nSummary \nWhether you are a local HVAC business or an enterprise helpdesk, tele-LOOK provides the fastest path to visual resolution. Stop guessing, start seeing, and fix problems instantly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.softwareadvice.com.au/software/354566/tele-look","@type":"ListItem"},{"name":"SAP Service Cloud","position":5,"description":"SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.softwareadvice.com.au/software/184678/sap-service-cloud","@type":"ListItem"},{"name":"SAAS First","position":6,"description":"Meet Milly, the AI-driven chatbot by SAAS First, a revolutionary tool designed to meet the high customer expectations of today's digital age. Specifically crafted for small to medium-sized SaaS companies, Milly is the perfect companion to enhance your customer support strategy and customer engagement.\n\nMilly's standout feature is her ability to learn from your company's Help Center articles and website content. By meticulously crawling all pages on your site, she gains a deep understanding of your content, empowering her to provide accurate and relevant responses to customer queries. This learning capability goes beyond the standard chatbot, offering contextually accurate answers that significantly elevate the customer experience.\n\nFurthering her learning capabilities, Milly can also ingest custom snippets provided by your team. This ensures that she has access to the most relevant information, delivering the highest standard of support to your customers. This unique feature allows you to mold Milly's responses to perfectly fit the specific needs of your business and customer base.\n\nThe 'Train Milly' feature offers an additional layer of customization. By allowing you to test her responses and fine-tune her knowledge base, this feature ensures Milly's responses are continuously improving. By editing the snippets she learns from, you can guide Milly to provide even more accurate and helpful answers. This feature not only enhances the customer experience but also ensures that Milly remains an invaluable resource for your customers and support team.\n\nWhen activated, Milly takes the reins of all incoming chat messages. If she cannot provide a satisfactory answer, she automatically transfers the conversation to your team, creating a seamless support experience.\n\nIntegrating Milly into your customer support strategy brings numerous benefits. She improves the overall customer experience by providing accurate and efficient answers. By managing incoming chat messages, Milly also alleviates the workload of your support team, allowing them to focus on more complex issues.\n\nWith Milly, you can offer 24/7 customer support, ensuring assistance is always available. Her instant responses to customer inquiries reduce wait times and enhance customer satisfaction. As your business grows, Milly's capabilities can scale to handle increasing volumes of customer inquiries, maintaining efficiency and effectiveness.\n\nMilly's ability to learn from custom snippets and be trained makes her a versatile addition to your customer support strategy. Finally, her seamless integration with SaaSFirst's Inbox and CRM modules ensures a cohesive and efficient customer support experience.\n\nBy leveraging Milly's powerful learning capabilities and seamless integration with existing support systems, SaaS companies can significantly enhance customer satisfaction and loyalty, driving business growth and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56a27e2e-f1c7-4c52-9c9f-bfc0e23c6815.jpeg","url":"https://www.softwareadvice.com.au/software/410882/saas-first","@type":"ListItem"},{"name":"Wrench.ai","position":7,"description":"Wrench.ai is an AI-powered customer data platform that helps businesses automate enrichment, research, customer insights,  firmographics, and behavioral analytics. Its key features include AI personas and behavioral segmentation, which allows teams to automatically group customers into segments based on attributes and behavior. It provides campaign recommendations that suggest the optimal marketing campaigns to engage each customer segment. \n\nThe platform offers a lead score feature, that enables companies to identify and prioritize valuable leads. Churn prevention module uses predictive analytics to determine customers that are at risk of churn. Additionally, it provides lifetime customer value (LCV) functionality that lets stakeholders calculate the total value of a customer over a lifetime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7a1e93c6-5ac2-473f-bbdd-b08cfab12d75.jpeg","url":"https://www.softwareadvice.com.au/software/413435/wrench-ai","@type":"ListItem"},{"name":"ServiceTonic","position":8,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.com.au/software/32396/service-tonic","@type":"ListItem"},{"name":"Hibot","position":9,"description":"HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents to improve customer experience across digital channels. It provides an intuitive drag-and-drop bot builder to create chatbots and virtual agents. It offers natural language understanding capabilities to enable fluid conversations. The platform provides integrations with major messaging channels such as Facebook Messenger, WhatsApp, and more.\n\nIt offers analytics and reporting to gain insights into how customers are interacting with the bots. It also provides an SDK to build custom integrations and an API to integrate with third-party systems. Additionally, it provides 24/7 support and a dedicated customer success team to ensure maximum value is achieved.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b4e3446-8e7c-40e5-947c-7ebe38be883a.jpeg","url":"https://www.softwareadvice.com.au/software/382428/hibot","@type":"ListItem"},{"name":"Kindly","position":10,"description":"Kindly is a conversational AI solution that enables brands to build customer experiences that boost online sales and improve customer satisfaction. This solution is suitable for businesses with online shoppers and buyers. Kindly is used by companies across the globe and can help increase conversions for products and services. Kindly offers ready-to-use or fully customized solutions including virtual shopping assistants, chatbots, cart abandonment tools, and more. It can integrate with third-party apps such as HubSpot, Zendesk, Facebook Messenger, Slack, and others.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73488164-e16c-4aac-988a-07fb3bc3907a.jpeg","url":"https://www.softwareadvice.com.au/software/401837/kindly","@type":"ListItem"},{"name":"CX Genie","position":11,"description":"CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations. \n\nMore than just a chatbot, CX Genie offers a suite of tools for handling support requests, managing customer interactions, and providing seamless handoffs between AI and human agents for more complex issues. With features like ticketing, workflow management, help desk, it enables businesses to reduce response times, cut down support costs, and enhance overall customer satisfaction. \n\nCX Genie integrates with social media, messaging apps, CRM systems, and more -- providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459ffe9-8c10-45a7-881d-3ebf48280a08.webp","url":"https://www.softwareadvice.com.au/software/521455/CX-Genie","@type":"ListItem"},{"name":"Got It AI","position":12,"description":"Got It AI is an enterprise-ready conversational AI platform that creates generative AI chatbots with ease. The platform includes innovations to manage hallucinations and verify responses based on private or sensitive data sources. Got It AI caters to large enterprises looking to leverage AI for customer service, sales operations, and agent assistance applications.\n\nThe platform offers three main products: Hallucination Manager, Agent Copilot, and CX Autopilot. Hallucination Manager verifies the accuracy of generative chatbot responses by checking them against complex data sources. Agent Copilot provides process guidance and knowledge retrieval for human agents assisting customers. CX Autopilot powers customer service chatbots by retrieving knowledge and troubleshooting product issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c4cf5ff-fc91-4c44-9f99-d41bfc39dcf4.jpeg","url":"https://www.softwareadvice.com.au/software/328053/got-it-ai","@type":"ListItem"},{"name":"SteadyPoint Helpdesk","position":13,"description":"SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Microsoft environment, providing a ticketing system and service desk. The application features customizable ticket categorization, workflow and service level agreements. It allows organizations to tailor the system to their specific requirements.\n\nSteadyPoint also provides customizable forms, advanced ticket filters, and automation triggers, enabling efficient ticket management and resolution. Users can create tickets directly from their email through Microsoft Teams integration. Additionally, it is designed to be ITIL-compliant, ensuring organizations can maintain a HIPAA-compliant ticketing system and achieve ITIL compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39f89590-0437-46d6-be7e-65f58012914e.png","url":"https://www.softwareadvice.com.au/software/461544/SteadyPoint-Office-365-Help-desk","@type":"ListItem"},{"name":"Tactful AI","position":14,"description":"Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital channels such as chat, email, and social media. The platform's conversational customer service capabilities aim to enhance engagement across all channels, providing personalized experiences.\n\nThe platform offers personalized and automated customer support with self-service options. Customers can resolve issues independently, which can manage wait times. Tactful also integrates with various applications through customizations, allowing businesses to personalize service and handle productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be7f2f33-752f-4e9c-9900-aa9403c3aef0.png","url":"https://www.softwareadvice.com.au/software/498613/Tactful-AI-Helpdesk","@type":"ListItem"},{"name":"Brand Embassy","position":15,"description":"Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.\n\n\nBrand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.\n\n\nBrand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.\n\n\nBrand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0845e4d7-9c8f-4277-8971-aad4549f2200.png","url":"https://www.softwareadvice.com.au/software/14836/brand-embassy","@type":"ListItem"},{"name":"Zuar Portal","position":16,"description":"Provide secure, global access to your organization’s analytics. Zuar Portal is the easy way to create unique analytics hubs for executives, employees, partners, vendors, customers, and more. Employ drag and drop simplicity to build your analytics HQ. Interoperates with multiple business intelligence platforms and data sources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85703f99-85ed-4ab8-a43d-7ec30915c185.png","url":"https://www.softwareadvice.com.au/software/440409/zuar-portal","@type":"ListItem"},{"name":"Glia","position":17,"description":"Glia is an omnichannel customer engagement platform that helps financial institutions connect with customers through text messages and video/voice chat capabilities. It enables employees to track conversions, conduct engagement analysis and generate custom reports via a unified platform.\n\nThe artificial intelligence (AI)-enabled solution allows businesses to track website visitors, communicate with customers via live chat and build customer relationships through co-browsing and live observation functionality. Features of Glia include behavior tracking, feedback management, analytics, automated alerts and more.\n\nPricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6249a13-7438-443a-892d-07ad49f9cba5.png","url":"https://www.softwareadvice.com.au/software/322029/omnicore","@type":"ListItem"},{"name":"CallerDesk","position":18,"description":"CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. \n\nFor marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance.\n\nFor service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ffe1033-ff8d-4825-921b-a2591cc3160b.jpeg","url":"https://www.softwareadvice.com.au/software/337538/callerdesk","@type":"ListItem"},{"name":"Vocalcom Salesforce Edition","position":19,"description":"Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be routed based on Salesforce data, and users can also prioritize calls from key contacts to help improve customer satisfaction and handling time. The software also allows agents to avoid having to ask customers to repeat basic information. Further features users are provided with are; smart outbound dialer, reporting & analytics and omnichannel customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dcf17bf6-ceb1-4583-aaf9-ef0faa0dee4b.jpeg","url":"https://www.softwareadvice.com.au/software/340234/vocalcom-salesforce-edition","@type":"ListItem"},{"name":"DVSAnalytics Workforce Optimization","position":20,"description":"DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d48d091-2337-4a93-bb77-80ddaf36c267.png","url":"https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization","@type":"ListItem"},{"name":"DevRev","position":21,"description":"DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.\n\nDevRev takes a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.\n\nDevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c38c211-c6f6-42b9-a575-0552114d27da.jpeg","url":"https://www.softwareadvice.com.au/software/395959/devrev","@type":"ListItem"},{"name":"Conferbot","position":22,"description":"Conferbot is a customer support software that allows businesses to create and manage conversations with customers and visitors, without needing any coding skills. It enables administrators to engage with visitors, build engaging conversations, generate leads and support customers.\n\nTeams can create a new conversation or import an existing conversation from a different platform. Administrators can even add custom bots to existing conversations. Additionally, managers can send out automated messages to customers and visitors and track responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/399345e3-0c0f-4836-88c9-78c5eadf5540.png","url":"https://www.softwareadvice.com.au/software/372809/conferbot","@type":"ListItem"},{"name":"AR Genie","position":23,"description":"AR Genie is a cloud-based augmented reality software that helps businesses provide training and remote assistance, and analyze machines set up on a unified platform. The solution integrates with AR glasses, enabling technicians to receive real-time guidance and visual annotations in their field of view.\n\nBy overlaying virtual elements onto the real world, AR Genie visually guides users through complex procedures, step-by-step instructions, and troubleshooting processes. Key features include third-party integrations, backdrop, video support, and superimposed objects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7b2aa75-6acb-4e4e-a73c-ffcbc7977169.png","url":"https://www.softwareadvice.com.au/software/417509/ar-genie","@type":"ListItem"},{"name":"BoldDesk","position":24,"description":"Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications.  \n\nOur ecosystem of compatible developer control suites, embeddable BI platforms, and business software is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya.\n\nOver the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year.\n\nBoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products. We have built a product that will enable you to provide true world-class service to your customers.\n\n You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c6fd17f-2c19-47e7-95bd-3fea2dc55269.png","url":"https://www.softwareadvice.com.au/software/359821/bolddesk","@type":"ListItem"},{"name":"ChatLingual","position":25,"description":"ChatLingual is a multilingual contact center solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and other social channels. The cloud-hosted agent success platform and converse with customers in native languages.\n\nChatLingual integrates with various third-party systems such as Salesforce, SugarCRM, Zendesk, and more. It includes a multilingual content library for professional interpretations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1915279-ecf7-4c02-a410-0c901b694ff5.jpeg","url":"https://www.softwareadvice.com.au/software/359540/chatlingual","@type":"ListItem"}],"numberOfItems":25}
</script>