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description: Page 9 - Discover the best Customer Support Software for your organisation. Compare top Customer Support Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Customer Support Software - 2026 Reviews, Pricing & Demos
---

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# Customer Support Software

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Next: [Next page](https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=10)

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## Products

1. [KaraboAI](https://www.softwareadvice.com.au/software/450968/KaraboAI) — 5.0/5 (1 reviews) — KaraboAI offers AI-powered chatbots that help businesses boost sales, cut costs, and improve productivity. These chat...
2. [Tribe CRM](https://www.softwareadvice.com.au/software/523092/Tribe-CRM) — 5.0/5 (1 reviews) — Tribe CRM is a customer relationship management (CRM) platform designed to adapt to a business's needs. It provides a...
3. [SP IT Helpdesk](https://www.softwareadvice.com.au/software/467085/SP-Intranet-365) — 4.0/5 (1 reviews) — SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint an...
4. [AIVITEX](https://www.softwareadvice.com.au/software/449697/AIVITEX) — 5.0/5 (1 reviews) — AIVITEX is a remote visual support and assistance platform that uses augmented reality (AR) technology. It allows com...
5. [Mavenoid](https://www.softwareadvice.com.au/software/364386/mavenoid) — 4.0/5 (1 reviews) — Designed for businesses in consumer electronics, power equipment, micromobility, home appliances and other sectors, M...
6. [Engaige](https://www.softwareadvice.com.au/software/518181/Engaige) — 5.0/5 (1 reviews) — Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer servi...
7. [Deskhero](https://www.softwareadvice.com.au/software/517401/Deskhero) — 5.0/5 (1 reviews) — Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for...
8. [Helpmate](https://www.softwareadvice.com.au/software/532787/Helpmate) — 5.0/5 (1 reviews) — Helpmate is an AI-based chatbot plugin designed for WooCommerce stores. It combines store support, sales, and custome...
9. [IMsupporting](https://www.softwareadvice.com.au/software/457101/IMsupporting) — 3.0/5 (1 reviews) — IMsupporting is a cloud-based live chat platform that helps organisations engage website visitors, support customers ...
10. [Verascape](https://www.softwareadvice.com.au/software/61505/verascape) (0 reviews) — Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features in...
11. [Saysimple](https://www.softwareadvice.com.au/software/239975/saysimple) (0 reviews) — About us We are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients wi...
12. [Jeeva](https://www.softwareadvice.com.au/software/324794/involve-ai) (0 reviews) — involve.ai is a customer intelligence platform that uses AI to supercharge customer teams with actionable insights an...
13. [OMQ](https://www.softwareadvice.com.au/software/250050/omq) (0 reviews) — NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to c...
14. [Zowie](https://www.softwareadvice.com.au/software/351746/zowie) (0 reviews) — Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox an...
15. [SOGEDES.X](https://www.softwareadvice.com.au/software/361589/sogedes-x) (0 reviews) — SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps...
16. [Grypp](https://www.softwareadvice.com.au/software/418330/grypp) (0 reviews) — Grypp is a customer engagement platform for contact centers. It enables agents to have visual, interactive engagement...
17. [Agent.ai](https://www.softwareadvice.com.au/software/167938/agentai) (0 reviews) — Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The sy...
18. [CSAT.AI](https://www.softwareadvice.com.au/software/240494/csat-ai) (0 reviews) — CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending...
19. [HGS Agent X](https://www.softwareadvice.com.au/software/361203/hgs-agent-x) (0 reviews) — Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact ce...
20. [Sirius](https://www.softwareadvice.com.au/software/369935/sirius) (0 reviews) — We believe that customer service should be available 24/7, which is why we offer our AI-powered virtual assistants an...
21. [Conversational AI Cloud](https://www.softwareadvice.com.au/software/330296/conversational-ai-cloud) (0 reviews) — Organize a large volume or customer interactions with Conversational AI Cloud, an intelligent chatbot with learning c...
22. [Mobile Service Cloud](https://www.softwareadvice.com.au/software/260391/mobile-service-cloud) (0 reviews) — Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps custo...
23. [Roundesk](https://www.softwareadvice.com.au/software/383441/roundesk) (0 reviews) — Roundesk is a CRM solution that helps small to large businesses track customer interactions, manage user contacts, ge...
24. [IrisAgent](https://www.softwareadvice.com.au/software/355632/irisagent) (0 reviews) — With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides pr...
25. [SympoQ](https://www.softwareadvice.com.au/software/265732/sympoq) (0 reviews) — SympoQ delivers cloud-based help desk software with support ticketing system. It is designed for agile teams and comp...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

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-----

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Businesses can adjust the look and behavior of their chatbots to match their brand, creating a seamless experience for customers on any digital platform.\n\nAdditionally, KaraboAI chatbots can be set up on websites, WhatsApp, and Facebook Messenger, allowing businesses to connect with customers wherever they are. The setup is straightforward, with options for manual data entry or document uploads, ensuring the chatbots are always learning and evolving to meet business needs effectively. This makes it easier than ever for businesses to stay connected with their customers, boost engagement, and drive growth.\n\nDesigned to be user-friendly, these chatbots not only assist in handling customer interactions but also in automating routine tasks, which helps reduce workload and increase efficiency. They are equipped to provide quick and accurate responses to customer inquiries, ensuring that every customer feels valued and well-served. This level of responsiveness not only improves customer satisfaction but also enhances the overall customer experience.\n\nKaraboAI's chatbots are also built to gather and analyze data from customer interactions. This capability allows businesses to gain insights into customer preferences and behavior, leading to better decision-making and more targeted marketing strategies. By leveraging these insights, businesses can create more personalized experiences and offers, further increasing customer loyalty and sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6089ba6-9460-4428-abb6-0fae85d48798.jpeg","url":"https://www.softwareadvice.com.au/software/450968/KaraboAI","@type":"ListItem"},{"name":"Tribe CRM","position":2,"description":"Tribe CRM is a customer relationship management (CRM) platform designed to adapt to a business's needs. It provides a comprehensive solution to help attract and retain customers across a wide range of industries. Tribe CRM offers customizable features and built-in AI capabilities to empower sales, marketing, and customer service teams.\n\nThe platform gives a 360-degree view of customer interactions, providing a single source of data. This allows businesses to anticipate customer needs and deliver exceptional service. Tribe CRM's user-friendly interface and AI-driven solutions boost productivity and drive growth, enabling teams to focus on building strong customer relationships.\n\nTribe CRM's no-code platform gives businesses the flexibility to customize it to their unique needs. Whether managing sales pipelines, automating workflows, or delivering superior customer service, Tribe CRM's features and integrations make it a versatile tool to power up an entire business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5746018-f849-4b24-baf3-2895fbd6c4e3.jpeg","url":"https://www.softwareadvice.com.au/software/523092/Tribe-CRM","@type":"ListItem"},{"name":"SP IT Helpdesk","position":3,"description":"SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint and Teams to centralize service requests, automate workflows, and enhance productivity. Designed for organizations of all sizes, it helps IT teams streamline support while maximizing their Microsoft 365 investment.\n\nThe system features a robust ticketing platform that tracks issues from submission to resolution. Employees can use the MyIT self-service portal to submit tickets, access key documents, and search a built-in knowledge base. IT teams benefit from integrated asset management, change request tracking, and vendor contract management—all in one centralized, easy-to-use platform.\n\nAccessible through SharePoint or Teams, SP IT Helpdesk improves service delivery without the need for third-party tools or complex customizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd45617-2821-4356-bec1-8a6d53f523a4.jpeg","url":"https://www.softwareadvice.com.au/software/467085/SP-Intranet-365","@type":"ListItem"},{"name":"AIVITEX","position":4,"description":"AIVITEX is a remote visual support and assistance platform that uses augmented reality (AR) technology. It allows companies to offer their services and support to customers digitally, without the need for in-person visits. \n\nThe platform caters to various industries, such as electromobility, housing, insurance, and home office, where on-site visits are often required. It helps companies overcome skills shortages, reduce carbon emissions, and stay competitive by providing efficient and sustainable digital service offerings.\n\nAIVITEX offers features to enhance the digital service experience. It allows for customizable branding, forms for different use cases, and documentation capabilities that enable users to capture information and create reports during live video calls. The platform also has a pointing and scribble function, allowing users to highlight specific details for the customer, as well as photo and video capabilities to further enhance the remote support experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10775a80-e1dd-42ef-82ce-cc34086097ae.png","url":"https://www.softwareadvice.com.au/software/449697/AIVITEX","@type":"ListItem"},{"name":"Mavenoid","position":5,"description":"Designed for businesses in consumer electronics, power equipment, micromobility, home appliances and other sectors, Mavenoid is a cloud-based solution that assists with managing customer support processes. \n\nMavenoid enables agents to provide step-by-step guides, media instructions, and video support to clients within a unified platform. It allows integration with various third-party applications, such as Shopify, Zendesk, Salesforce and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f683684-fde8-47eb-b55c-7262ddd55a52.png","url":"https://www.softwareadvice.com.au/software/364386/mavenoid","@type":"ListItem"},{"name":"Engaige","position":6,"description":"Engaige is an AI-powered customer experience platform. It is designed to help companies handle complex customer service inquiries. The platform caters to a range of industries such as printing, fashion, consumer electronics, beauty and cosmetics, SaaS, fintech, travel, and e-commerce. It empowers these companies to deliver exceptional customer support.\n\nThe platform's key features include AI Agent Assist. This feature makes human agents twice as efficient by providing recommendations and automating actions. Engaige's Solve & Support module automatically resolves complex customer service questions. This can reduce costs by up to 80%. The Insights feature uncovers valuable insights from support interactions. This helps companies route tickets, identify trends, and automate knowledge base management. The platform also seamlessly integrates with a company's existing software suite. This ensures a smooth and efficient customer experience.\n\nEngaige's Automated Tagging & Routing functionality automatically tags conversations and routes them to the right agent. This ensures customers receive the most appropriate and efficient support. By leveraging the power of AI, Engaige enables companies to enhance their customer service, reduce costs, and ultimately, drive customer satisfaction and loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142d846b-8fc0-4fb9-96b2-f9fcce156a60.jpeg","url":"https://www.softwareadvice.com.au/software/518181/Engaige","@type":"ListItem"},{"name":"Deskhero","position":7,"description":"Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. \n\nThe software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a28865-4122-45c6-8bed-71e866a03b3c.jpeg","url":"https://www.softwareadvice.com.au/software/517401/Deskhero","@type":"ListItem"},{"name":"Helpmate","position":8,"description":"Helpmate is an AI-based chatbot plugin designed for WooCommerce stores. It combines store support, sales, and customer care into a single system. The plugin is intended for e-commerce businesses aiming to automate customer interactions and provide consistent service.\n\nFeatures include order tracking, allowing customers to check purchases using email, phone number, or order ID. It helps businesses support coupon delivery, abandoned cart recovery, product search using images, and a ticket system for handling complex support inquiries. The chatbot can be trained using WordPress content, custom text, Q&A pairs, file uploads, and other methods to deliver accurate responses.\n\nHelpmate supports multiple languages, including English, Spanish, French, and German, enabling accessibility for a global audience. Customer data is stored securely on the WordPress server, ensuring privacy. The plugin's responsive design ensures compatibility across devices, including mobile phones. Its modular structure allows store owners to activate or deactivate features based on their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc041d52-d07e-4697-9c69-66cb6bbf1f11.png","url":"https://www.softwareadvice.com.au/software/532787/Helpmate","@type":"ListItem"},{"name":"IMsupporting","position":9,"description":"IMsupporting is a cloud-based live chat platform that helps organisations engage website visitors, support customers in real time, and capture more enquiries. Designed for businesses, support teams, and public sector organisations, the platform combines human live chat with AI-assisted workflows to help teams respond faster and deliver a better online experience.\n\nThe software is built for organisations that want more than a basic chat widget. IMsupporting helps teams manage inbound conversations efficiently, route chats to the right department, collect useful pre-chat information, handle out-of-hours enquiries, and maintain a consistent service across websites and digital channels. This can help improve response times, increase conversion opportunities, reduce missed contacts, and make it easier for teams to manage demand.\n\nKey features include website live chat, hybrid AI and human chat handling, custom chat flows, pre-chat forms, department routing, operator management, offline messaging, reporting and analytics, branding options, and workflow flexibility for different service environments. Teams can use the platform to support customer service, sales, helpdesk enquiries, and digital contact strategies.\n\nWhat sets IMsupporting apart is its hybrid approach. Organisations can use AI to guide, triage, or support conversations while still keeping human agents involved where empathy, judgement, or specialist knowledge is needed. This makes it suitable for organisations that want to improve efficiency without losing the human touch.\n\nIMsupporting also offers onboarding and ongoing support to help teams get set up quickly and make the most of the platform. Whether the goal is better customer support, stronger lead capture, or a more modern digital contact experience, IMsupporting provides a flexible live chat solution that helps organisations communicate more effectively online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5a630a1-b578-40fb-b4f9-4461f5108a61.png","url":"https://www.softwareadvice.com.au/software/457101/IMsupporting","@type":"ListItem"},{"name":"Verascape","position":10,"description":"Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition.\n\n\nVerascape offers users a customer service module that helps users to manage interactions with customers and their service queries. It uses multiple data attributes and algorithms that enable users to analyze various customers' patterns and metrics and then create their personalized journeys.\n\n\nVerascape's call routing module uses customer data, artificial intelligence (AI) and machine learning for taking real-time call routing decisions. This module also features lead capturing, queue prioritization and real-time credit profiles. Additionally, the solution offers users a virtual digital assistant and capabilities to process orders and payments.\n\n\nSupport to users is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/165800f7-02f7-4b90-83d5-d15f51157aa6.png","url":"https://www.softwareadvice.com.au/software/61505/verascape","@type":"ListItem"},{"name":"Saysimple","position":11,"description":"About us\n\nWe are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients with the ability to focus on providing their customers with the level of service they deserve.\n\nThrough our Customer Communication Platform we are able to bring a wide range of different channels together into a single communication core - increasing efficiency and decreasing frustration. This helps resolve issues quickly - and opens the door to other positive outcomes, such as streamlining customer journeys, increasing customer satisfaction and a better ROI for organizations.\n\nFor us, customer conversations are simply the next step towards forming real and valuable relationships. Every conversation should be seen as an opportunity to make a relationship stronger.\n\nGet in touch, stay in touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/732822c1-e248-401c-a4b2-5180f7419064.png","url":"https://www.softwareadvice.com.au/software/239975/saysimple","@type":"ListItem"},{"name":"Jeeva","position":12,"description":"involve.ai is a customer intelligence platform that uses AI to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/adfcb402-052d-40b2-822d-9bcbfb61a4a9.png","url":"https://www.softwareadvice.com.au/software/324794/involve-ai","@type":"ListItem"},{"name":"OMQ","position":13,"description":"NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries.\n\nOMQ Chatbot is a cloud-based communication solution, which helps businesses automatically handle customer inquiries through chats and instant messaging via various channels such as Facebook Messenger, Telegram, or WhatsApp. \n\nOMQ Chatbot creates a dialog of interactive responses and delivers customized answers to clients from a central knowledge base. It displays text passages, images, and links as chat bubbles.\n\nOMQ Chatbot facilitates learning by collecting all requests and feedback from agents and clients. The solution is available on monthly subscriptions and support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e0de7c6-be70-42b8-aef9-7221cc80c6c4.png","url":"https://www.softwareadvice.com.au/software/250050/omq","@type":"ListItem"},{"name":"Zowie","position":14,"description":"Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as a standalone customer service system or enhance current tools like Zendesk, Shopify, Gorgias, and many others with automation technology.\n\nIt helps teams automate repetitive questions, give agents more time for meaningful work, and offer customers faster resolutions. The platform gives agents tools to provide better help and build stronger relationships with customers.\n\n\nThe solution allows managers to detect buying intent, give agents a 360-degree view of customers, and provide personalized sales advice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/697db48f-e3f2-4f19-9b56-8e5415c5a163.jpeg","url":"https://www.softwareadvice.com.au/software/351746/zowie","@type":"ListItem"},{"name":"SOGEDES.X","position":15,"description":"SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps users view contact information and automate tasks for agents. \n\nIt includes clear routing settings and drag-and-drop functionality. Businesses can improve customer experience in the call center using customizable real-time panels and dashboards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c4468d-f763-4502-97dd-31675d680005.jpeg","url":"https://www.softwareadvice.com.au/software/361589/sogedes-x","@type":"ListItem"},{"name":"Grypp","position":16,"description":"Grypp is a customer engagement platform for contact centers. It enables agents to have visual, interactive engagements with customers in real time during phone and digital conversations. Grypp is designed for contact centers in banking, insurance, telecom, utilities, travel, and retail industries. \n\nWith Grypp, agents can guide customers through websites, forms, documents and more using co-browsing. They can have face-to-face video conversations. Grypp creates an interactive product demo environment with its virtual showroom feature. Agents and customers can view and annotate documents together using document sharing. They can capture legally binding e-signatures in real time.\n\nKey capabilities include co-browsing, video streaming, virtual showroom, document sharing and e-signature. Co-browsing allows agents to guide customers through websites, forms and documents in tandem. Video streaming enables face-to-face video interaction during engagements. The virtual showroom feature creates an interactive product demo environment. Document sharing allows agents and customers to view, annotate documents together in real time. E-signature enables agents to capture legally binding electronic signatures live during engagements.  \n\nGrypp transforms customer experiences and contact center operations. It enables faster issue resolution, greater customer awareness, increased sales and faster deal conversion. Grypp empowers agents to deliver multi-sensory, interactive experiences that drive results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b62f1916-e3de-4915-aff5-dda88bddbe53.jpeg","url":"https://www.softwareadvice.com.au/software/418330/grypp","@type":"ListItem"},{"name":"Agent.ai","position":17,"description":"Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large as WIX.com, Intel, and Accenture but also has the flexibility to scale down to fit small startups. \n\n\nAgent.ai offers their users the ability to set up self-service portals allowing customers to access a knowledge base and FAQ to find the answers to their questions. In addition, Agent.ai gives their users the ability to create reward systems via in app currency to rewards their most loyal customers.\n\n\nAgent.ai integrates with various customer service applications like Slack, Facebook Messenger, Zendesk, and Skype to offer integrated solutions. Users also have access to multiple dashboards to view customer service analytics. Agent.ai offers suggested customer responses to streamline agent communication and easily facilitate 24/7 customer support. It pulls from the company knowledge base, FAQs, previous customer and agent interactions, and support ticket resolutions information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11be3945-4236-402a-a5c2-0315aed220cd.png","url":"https://www.softwareadvice.com.au/software/167938/agentai","@type":"ListItem"},{"name":"CSAT.AI","position":18,"description":"CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. \n \nAdditionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and millions of real world customer service interactions to support real agents, CSAT.AI elevates the quality of your team giving you the competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1133154-2165-4aa6-b95d-a1a0f446e626.png","url":"https://www.softwareadvice.com.au/software/240494/csat-ai","@type":"ListItem"},{"name":"HGS Agent X","position":19,"description":"Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.\n\nWith the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. \n\nHGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.\n\nHGS Agent X Solves Critical Contact Center Challenges by:\n1. Improving agent productivity\n- Ramping up response time and reduce multiple screens with unified tool\n- Reducing agent training and onboarding time\n- Fostering collaboration and knowledge sharing among agents\n\n2. Enhancing customer experience\n- Responding to customer queries quickly with updated knowledge base\n- Providing customers with AI-driven value-add information\n\n3. Leveraging deeper insights\n- Seamlessly accessing full visibility of operational metrics and insights\n- Understanding customer sentiment in real time\n\nHGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:\n\nAgent Level -\n1. Average handling time (AHT)\n2. Improvement in recruitment speed\n3. Reduction in learning curve\n4. Assisting in quickly finding the right answers\n\nCustomer Level -\n1. Net promoter score (NPS) and customer satisfaction (CSAT)\n2. Proactive anticipation of customer’s needs\n3. Effectiveness in providing correct solutions\n4. Delivering a seamless experience\n\nBusiness Level -\n1. Turn-around time (TAT)\n2. Re-allocation of agents\n3. Operating margins\n4. Positive brand sentiment\n\nResolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e467520-34cd-42ee-9604-7bb3f3c8f300.jpeg","url":"https://www.softwareadvice.com.au/software/361203/hgs-agent-x","@type":"ListItem"},{"name":"Sirius","position":20,"description":"We believe that customer service should be available 24/7, which is why we offer our AI-powered virtual assistants and chatbot services. Our AI-powered chatbots are able to provide engaging and professional conversations to your customers, along with sentiment detection, ensuring that we are able to provide the best possible customer support. Quick deployment of our services means that you can be up and running in no time, ensuring that your customers always have a positive experience while interacting with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ae417a1-60ac-4af7-9eba-45c8d15168fb.jpeg","url":"https://www.softwareadvice.com.au/software/369935/sirius","@type":"ListItem"},{"name":"Conversational AI Cloud","position":21,"description":"Organize a large volume or customer interactions with Conversational AI Cloud, an intelligent chatbot with learning capabilities. Bring all channels together with a chatbot, voice bot, knowledge base, or virtual agent or create a complete conversational website. Let automated conversations help customers with frequently asked questions, or create the possibilities for online self-service. \n\nConversational AI Cloud is a self-learning chatbot with the newest AI Technologies that will enhance based on different sources and data derived from customers and other companies. Through this process, customer satisfaction levels will increase and customers can get in touch with teams anytime.\n\nWork together with virtual assistants as one team and become more productive and efficient. Reduce long waiting times and provide quick and valuable online service. With conversational AI Cloud, managers will get time for complex customer questions and provide next-level online customer service for the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd6db97c-699c-4816-8ebe-f434d39583d8.png","url":"https://www.softwareadvice.com.au/software/330296/conversational-ai-cloud","@type":"ListItem"},{"name":"Mobile Service Cloud","position":22,"description":"Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps customer service teams to work together via one Agent Inbox. In this inbox, you receive messages from all channels. Engage with your customer through conversations and provide excellent customer service to attain higher customer satisfaction. Use data insights and customer profiles to enrich your conversations and personalize the customer journey to engage with your customers. It is easy to implement with your own CRM, CPD or other important data sources that you use. \n\nFor your customers, Mobile Service Clouds makes it easy to get in touch with you. Frictionless, fast, personal service - via any channel. \n\nProvide 24/7 service everywhere and answer questions fast without losing quality or personal touch. It is also possible to hand over the chatbot conversation to a human agent on live chat. With the Scripted Chatbot integrated into Mobile Service Cloud you will create a personal experience that is efficient for you and valuable for your customer. The drag-and-drop interface is user-friendly, which means you do not need any coding skills to start building your chatbot.\n\nMobile Service Cloud helps your customer service team to get the most out of customer contact with personalized customer journeys. Your customer data will be directly next to your conversation. These insights help you deliver the right answers, and frictionless customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/577c640c-1dff-4fbf-bf9e-3c9b2cce9a66.png","url":"https://www.softwareadvice.com.au/software/260391/mobile-service-cloud","@type":"ListItem"},{"name":"Roundesk","position":23,"description":"Roundesk is a CRM solution that helps small to large businesses track customer interactions, manage user contacts, generate reports and more. Whether you are a small business, a large corporation or any other type of organization, you will certainly need to use a toll-free number for your customer service or other phone numbers. Today, there are many providers of toll-free numbers and other business telephone and customer relationship management services. Roundesk helps streamline omnichannel customer relationship management via sentiment analysis, video conferences, coaching tools and machine learning (ML).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027cb8ea-e12f-46e0-9450-5a9707141b8b.png","url":"https://www.softwareadvice.com.au/software/383441/roundesk","@type":"ListItem"},{"name":"IrisAgent","position":24,"description":"With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides proactive customer assistance. It improves communications between agents, customers, and internal technical teams to cut down on escalations by 60%, answers automatically to 35% of tickets, and cuts down on support case resolution time by 45%. Instead of waiting for users to report difficulties, it proactively finds trending problems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9b84dac-2e7d-49f5-af53-ddcb803b751e.jpeg","url":"https://www.softwareadvice.com.au/software/355632/irisagent","@type":"ListItem"},{"name":"SympoQ","position":25,"description":"SympoQ delivers cloud-based help desk software with support ticketing system. It is designed for agile teams and companies that strive to automate their support activities and enable proactive customer support.\n\nSympoQ provides an easy-to-use design with user-centered utilization that simplifies implementation without a steep learning curve.\n\nSupport teams can track each customer request from its submission to closure, regardless of the submission channel. They can use an extensive set of features required to provide collaborative support to plenty of different companies and customers. It also provides a way to group similar requests into internal support queues with access permissions for agents according to their specific skills.\n\nBy using automation engine and AI capabilities, support agents are provided with recommended replies to inquiries based on past conversations and internal data sources.\n\nFor customers, it enables transparent information about the status of each submitted request. The email notification system delivers information about important actions taken out by the support team.\n\nCustomers are also able to access self service portal that integrates support ticketing system with AI chatbot and external knowledge base. It enables a single point of access with self-service capabilities. \n\nSympoQ’s live chat offers an additional communication channel that speeds up the support process. Support agents can respond to customer queries in a more natural and timely conversation. \n\nCustomers can contact support agents through the customer portal, AI chatbot, or through the embedded web widget on website pages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da4f64dc-0474-4b28-b30e-32e0e021fc02.png","url":"https://www.softwareadvice.com.au/software/265732/sympoq","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4658/customer-support/software?page=9#itemlist","numberOfItems":25}
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