---
description: Page 11 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 11 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
---

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# Customer Communications Management Software

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## Products

1. [Yunique](https://www.softwareadvice.com.au/software/402463/yunique) — 5.0/5 (1 reviews) — We simplify your company's service process by unifying voice, chat and WhatsApp channels in one place. Group CRM, Hel...
2. [Assertive Business](https://www.softwareadvice.com.au/software/405396/assertive-business) — 4.0/5 (1 reviews) — Assertive Business is a company dedicated to consulting and software implementation, specializing in multichannel com...
3. [AutoServe Hub](https://www.softwareadvice.com.au/software/422054/autoserve-hub) — 5.0/5 (1 reviews) — AutoServe Hub is a cloud-based platform that offers businesses with an array of tools to propel growth and exceed cus...
4. [ChatLingual](https://www.softwareadvice.com.au/software/359540/chatlingual) — 4.0/5 (1 reviews) — ChatLingual is a multilingual contact center solution that supports customer interactions in multiple languages in re...
5. [SmartCOMM](https://www.softwareadvice.com.au/software/307806/smartcomm) — 5.0/5 (1 reviews) — SmartCOMM is a customer communications management software designed to help businesses deliver personalized content v...
6. [Sweego](https://www.softwareadvice.com.au/software/518478/Sweego) — 5.0/5 (1 reviews) — Sweego is a transactional messaging platform designed for software teams that consider email and SMS as core applicat...
7. [roombriks](https://www.softwareadvice.com.au/software/521163/roombriks) — 5.0/5 (1 reviews) — Roombriks is a digital workspace platform that helps businesses work better together. It caters to various customer-f...
8. [Tailwind](https://www.softwareadvice.com.au/software/527446/Tailwind) — 5.0/5 (1 reviews) — Tailwind is a guest communication solution provided by Extenteam that offers real hospitality professionals to respon...
9. [EngageCX](https://www.softwareadvice.com.au/software/133786/ecrion) (0 reviews) — MHC EngageCX is a customer experience automation tool built for enterprises of all sizes. With this solution, users c...
10. [DCDial](https://www.softwareadvice.com.au/software/358716/dcdial-call-center) (0 reviews) — DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communicatio...
11. [Echofin](https://www.softwareadvice.com.au/software/192520/echofin) (0 reviews) — Echofin is a cloud-based and on-premise communication management solution that helps trading groups, financial educat...
12. [telbee](https://www.softwareadvice.com.au/software/206365/vox) (0 reviews) — telbee adds voice messaging to website, or lets users create standalone voice recorder URLs to share via social media...
13. [Saysimple](https://www.softwareadvice.com.au/software/239975/saysimple) (0 reviews) — About us We are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients wi...
14. [Jeeva](https://www.softwareadvice.com.au/software/324794/involve-ai) (0 reviews) — involve.ai is a customer intelligence platform that uses AI to supercharge customer teams with actionable insights an...
15. [Sinch](https://www.softwareadvice.com.au/software/425312/sinch) (0 reviews) — Sinch is a cloud-based communication management platform that helps businesses across retail, healthcare, media, fina...
16. [Jix](https://www.softwareadvice.com.au/software/231832/jix) (0 reviews) — Jix software is an AI-powered chatbot application. It is designed to function as a digital or virtual study partner. ...
17. [Unecast](https://www.softwareadvice.com.au/software/244818/unecast) (0 reviews) — With the omnichannel engagement platform, businesses can easily create a seamless brand experience for their customer...
18. [eCall](https://www.softwareadvice.com.au/software/352801/ecall) (0 reviews) — The Swiss solution for modern Business Messaging, CPaaS and A2P communication eCall is the versatile Business Messagi...
19. [messagepoint](https://www.softwareadvice.com.au/software/307444/messagepoint) (0 reviews) — Messagepoint leverages AI technology to automate the creation and distribution of personalized content. Our cloud-bas...
20. [SmartInbox](https://www.softwareadvice.com.au/software/337224/smartinbox) (0 reviews) — SmartInbox is an online conversation app for e-commerce businesses. It is designed to streamline customer communicati...
21. [Ubots](https://www.softwareadvice.com.au/software/343845/ubots) (0 reviews) — Ubots is an online platform designed to help businesses centralize multiple customer service channels and automate co...
22. [Grypp](https://www.softwareadvice.com.au/software/418330/grypp) (0 reviews) — Grypp is a customer engagement platform for contact centers. It enables agents to have visual, interactive engagement...
23. [Webio](https://www.softwareadvice.com.au/software/368478/webio) (0 reviews) — Webio uses conversational AI, blended with live agents, to deliver customer engagement and collections success. Webio...
24. [Metaforce](https://www.softwareadvice.com.au/software/369083/metaforce) (0 reviews) — Metaforce Centerpoint includes a set a structured process for automating production, distribution, and archiving for ...
25. [ReFrame Engage](https://www.softwareadvice.com.au/software/340004/reframe-engage) (0 reviews) — ReFrame Engage is a customer engagement solution that provides a unique customer experience by allowing businesses to...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Links

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We have ticket status visualization, files are added as backup, and optional notifications for customers when raising a ticket.\n\nVOICEMAIL: Voicemail is a useful tool in a call center as it allows customers to leave voice messages when they cannot speak to a live agent.\n\nREMOTE MONITORING: Remote monitoring in a call center is an important tool that allows supervisors to monitor the performance of call center agents. from a remote location. This can improve the quality of customer service, ensure compliance with company policies and regulations, and provide real-time feedback to agents to improve their performance.\n\nAUTOMATIC MARKERS: Dialers are systems used in call centers to automate the process of outbound calls to customers or prospects. The three main types of dialers are automatic, predictive, and manual.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abd3b8f0-0848-427e-b13f-09515fa981d7.png","url":"https://www.softwareadvice.com.au/software/405396/assertive-business","@type":"ListItem"},{"name":"AutoServe Hub","position":3,"description":"AutoServe Hub is a cloud-based platform that offers businesses with an array of tools to propel growth and exceed customer expectations. Managing a brand's reputation has never been easier with an integrated review management system. Users can collect, monitor, and respond to customer feedback, showcasing your commitment to excellence.\n\nExperience unparalleled collaboration with clients through our cutting-edge CRM. Seamlessly connect, engage, and nurture relationships, laying the foundation for long-term success.\n\nSimplify financial transactions with an integrated payments feature. From secure online payments to seamless invoicing, AutoServe Hub ensures users stay ahead in the digital economy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/722ab7d6-938d-4124-82d1-40e1c52156bb.jpeg","url":"https://www.softwareadvice.com.au/software/422054/autoserve-hub","@type":"ListItem"},{"name":"ChatLingual","position":4,"description":"ChatLingual is a multilingual contact center solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and other social channels. The cloud-hosted agent success platform and converse with customers in native languages.\n\nChatLingual integrates with various third-party systems such as Salesforce, SugarCRM, Zendesk, and more. It includes a multilingual content library for professional interpretations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1915279-ecf7-4c02-a410-0c901b694ff5.jpeg","url":"https://www.softwareadvice.com.au/software/359540/chatlingual","@type":"ListItem"},{"name":"SmartCOMM","position":5,"description":"SmartCOMM is a customer communications management software designed to help businesses deliver personalized content via preferred channels. The platform enables administrators to connect with clients through one-way and two-way conversations to facilitate customer engagement.\n\nManagers can send contextually relevant information across multiple channels through email, web, text messages as well as mobile and voice assistants. Additionally, SmartCOMM allows teams to connect the system with pre-existing content repositories to record communications.\n\nPricing is available on request and support is extended via phone, email, chat and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c5b37d-5e9a-42df-b8f0-ac9e392a67d4.png","url":"https://www.softwareadvice.com.au/software/307806/smartcomm","@type":"ListItem"},{"name":"Sweego","position":6,"description":"Sweego is a transactional messaging platform designed for software teams that consider email and SMS as core application components rather than auxiliary notification tools. It enables applications to reliably send transactional emails and SMS while maintaining strong visibility into delivery behavior and system performance.\n\nThe platform supports multiple outbound integration methods, including a modern REST API and SMTP, allowing teams to adopt Sweego without changing existing application architectures. Messaging workflows can therefore be integrated into both legacy systems and API-first applications with consistent behavior and predictable results.\n\nIn addition to outbound delivery, Sweego provides Inbound Email Routing, enabling applications to receive emails on configurable addresses or domains. Incoming messages are automatically parsed—headers, content and attachments included—and converted into structured JSON delivered to webhook endpoints. This allows email to be treated as a fully programmable input channel, supporting use cases such as reply processing, form handling, ticket ingestion or email-driven automation without relying on mailbox polling or manual workflows.\n\nSweego offers detailed delivery reporting and real-time event notifications covering key stages of the message lifecycle, including successful delivery, engagement signals and failure scenarios. These events can be consumed by external systems to power analytics, alerting or operational decision-making.\n\nDesigned for production environments, Sweego gives teams fine-grained control over deliverability through shared IPs, dedicated IPs and IP pools. Clear documentation, consistent APIs and webhook-driven integrations make the platform well suited for teams that require transparency, operational control and scalability for mission-critical communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23ce6815-448a-4986-9f32-d79a91c03fad.jpeg","url":"https://www.softwareadvice.com.au/software/518478/Sweego","@type":"ListItem"},{"name":"roombriks","position":7,"description":"Roombriks is a digital workspace platform that helps businesses work better together. It caters to various customer-facing teams, such as sales, pre-sales, customer success, and professional services. The platform aims to streamline communication and collaboration by providing a single, customizable space for teams to manage client interactions and data.\n\nOne key feature of Roombriks is its Hive AI assistant. Hive AI offers intelligent insights and helps users stay informed on important information, providing an around-the-clock assistant for both sellers and buyers. The platform also integrates with over 1900 tools, allowing users to connect Roombriks with the software they already use, including Zoom, Microsoft Office, and Google Drive.\n\nRoombriks offers highly customizable rooms for different use cases, from sales and customer onboarding to project management and content curation. The platform serves as a digital front door, bringing all client-facing activities into one centralized location. Roombriks' plans, including a free option, make the platform accessible to businesses of all sizes, empowering them to improve client relationships and drive better outcomes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f6d0bd1-dc56-4930-a760-cde140f04888.jpeg","url":"https://www.softwareadvice.com.au/software/521163/roombriks","@type":"ListItem"},{"name":"Tailwind","position":8,"description":"Tailwind is a guest communication solution provided by Extenteam that offers real hospitality professionals to respond to guests. The solution caters to vacation rental property managers, long-term rental property managers and vacation rental suppliers and proptech businesses.\n\nTailwind provides customizable policies and rules to fit unique business needs. It offers prompt and accurate responses to guest inquiries and requests, ensuring a seamless and positive experience for customers. Additionally, the solution handles guest communication across multiple channels, including SMS, email and phone calls, giving flexibility to choose the coverage that works best for operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc91486-ca90-409b-9f58-5519a96722ea.jpeg","url":"https://www.softwareadvice.com.au/software/527446/Tailwind","@type":"ListItem"},{"name":"EngageCX","position":9,"description":"MHC EngageCX is a customer experience automation tool built for enterprises of all sizes. With this solution, users can map customer journeys, track the number of customers at each milestone, and identify friction that prevents conversion. In addition, EngageCX offers a digital experience platform that includes an online portal and self-service capabilities for customers.\n\n\nEngageCX includes a customer communications management feature where customer service agents can personalize and automate communications based on preferences. Engagement platforms help keep track of customer interactions and identify areas of improvement. With the customer analytics feature, enterprises can measure and assess performance campaigns in order to improve their success. \n\n\nSupport is offered via phone, email, or other online measures. Please contact MHC for pricing information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65a558b6-9440-4169-8ec3-1587ace780ed.jpeg","url":"https://www.softwareadvice.com.au/software/133786/ecrion","@type":"ListItem"},{"name":"DCDial","position":10,"description":"DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The platform also provides a comprehensive compliance suite to assist clients with running legally compliant call and text campaigns.\n\n\nThe predictive dialer in DCDial lets organizations automate the management of lists, lead qualification and scripts to handle unanswered calls, fax machines, busy signals, disconnected lines and answering machines. It offers a host of features such as call recording, contact management, voice assistants, progressive and preview dialer, ringless voicemail and more. Additionally, managers can use the workforce management functionality to streamline a variety of operations like inbound/outbound call volumes forecasting, preferences scheduling, and real-time reports generation.\n\n\nDCDial supports integration with various third-party applications including Zendesk, Salesforce, Oracle Cloud, NetSuite and Microsoft Dynamics. Pricing includes monthly or annual subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06847112-de9b-46ec-9182-0b67d73048eb.png","url":"https://www.softwareadvice.com.au/software/358716/dcdial-call-center","@type":"ListItem"},{"name":"Echofin","position":11,"description":"Echofin is a cloud-based and on-premise communication management solution that helps trading groups, financial educators, traders and brokerage firms engage with financial experts through digital workspaces, chatrooms and communities. The platform allows teams to exchange passwords, messages, documents and other confidential data using SSL encryption.\n\nEchofin includes white-labeling capabilities, which enable enterprises to personalize the application to establish brand identity with members. It offers a host of features such as private chatrooms, email domain whitelisting, custom URLs, multi-chatroom view, team pinboard, password-protected messages, mobile access and more. Additionally, administrators can manage users and provide role-based access to chatroom members for uploading files, sending encrypted messages and other activities.\n\nEchofin lets members display the trading date in real-time using widgets such as Twitter feed, Stripe, Zoom, financial news and more. Pricing includes monthly subscriptions and support is provided via email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fde0a974-c5ee-4763-9121-4879fd20323c.png","url":"https://www.softwareadvice.com.au/software/192520/echofin","@type":"ListItem"},{"name":"telbee","position":12,"description":"telbee adds voice messaging to website, or lets users create standalone voice recorder URLs to share via social media, podcasts, emails, QR codes and more. Visitors, customers and community can speak their mind easily when it's convenient. Users can listen to their messages or read them transcribed in multiple languages, whether in our team inbox or in an email.  Conversation can be continued by voice by adding text, images and links if helpful.\n\ntelbee provides many easy-to-use features to customize voice channels to match usage cases and brand. The platform can be used for growing sales and retention, providing support, gathering feedback, collecting questions and stories, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25d944a3-5aff-4c7f-a6f5-043c18d10cd6.png","url":"https://www.softwareadvice.com.au/software/206365/vox","@type":"ListItem"},{"name":"Saysimple","position":13,"description":"About us\n\nWe are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients with the ability to focus on providing their customers with the level of service they deserve.\n\nThrough our Customer Communication Platform we are able to bring a wide range of different channels together into a single communication core - increasing efficiency and decreasing frustration. This helps resolve issues quickly - and opens the door to other positive outcomes, such as streamlining customer journeys, increasing customer satisfaction and a better ROI for organizations.\n\nFor us, customer conversations are simply the next step towards forming real and valuable relationships. Every conversation should be seen as an opportunity to make a relationship stronger.\n\nGet in touch, stay in touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/732822c1-e248-401c-a4b2-5180f7419064.png","url":"https://www.softwareadvice.com.au/software/239975/saysimple","@type":"ListItem"},{"name":"Jeeva","position":14,"description":"involve.ai is a customer intelligence platform that uses AI to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/adfcb402-052d-40b2-822d-9bcbfb61a4a9.png","url":"https://www.softwareadvice.com.au/software/324794/involve-ai","@type":"ListItem"},{"name":"Sinch","position":15,"description":"Sinch is a cloud-based communication management platform that helps businesses across retail, healthcare, media, financial services, travel, customer care and other verticals manage customer communication via a unified portal. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images. \n\nSinch enables enterprises to engage with the target audience via Viber, WhatsApp, text messages, MMS and more using messaging APIs. Additionally, businesses can validate custom credentials using one-time passwords (OTPs) to provide secure login and sign-ups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8610bd9-1068-44c2-89a4-a12aba7f2302.png","url":"https://www.softwareadvice.com.au/software/425312/sinch","@type":"ListItem"},{"name":"Jix","position":16,"description":"Jix software is an AI-powered chatbot application. It is designed to function as a digital or virtual study partner. The application is suitable for various roles, but it is particularly intended for educational service providers. It helps the business and the students get the most out of the learning experience. \n\nJix software offers many key features, including course recommendations, corrections, rewards, benchmarking, and automated scheduling for educational businesses. It aims at helping learners achieve their learning goals. The app uses AI technology to learn how users interact with the program, and it then improves itself as time goes by. \n\nThe chatbox uses natural language to mimic the same experience as studying with someone else or conversing with another study partner. Jix software continuously creates conversation logs, and the application reviews them later to help improve the chatbox's responses to questions as needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc1172dc-c72b-4ae7-95b4-e2d48431d3ee.png","url":"https://www.softwareadvice.com.au/software/231832/jix","@type":"ListItem"},{"name":"Unecast","position":17,"description":"With the omnichannel engagement platform, businesses can easily create a seamless brand experience for their customers across multiple touchpoints.\n\nUnecast specializes in providing personalized SMS marketing campaigns at very low prices.\n\nThe plug and play APIs allow users to integrate with their systems without requiring any major configurations in their backends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/626749d7-f91a-4b3d-934e-6813bd6f2214.png","url":"https://www.softwareadvice.com.au/software/244818/unecast","@type":"ListItem"},{"name":"eCall","position":18,"description":"The Swiss solution for modern Business Messaging, CPaaS and A2P communication\n\neCall is the versatile Business Messaging and CPaaS platform from Switzerland – designed for companies, organisations and public authorities that want to manage customer communication reliably, securely, automatically and across multiple channels.\n\nWhether SMS, WhatsApp Business API, RCS, email, voice, online fax or a Cloud Contact Centre: eCall combines proven communication technologies with modern digital channels, providing a powerful and future-ready solution for professional business communication.\n\nA key focus is Application-to-Person Messaging, or A2P Messaging. With A2P Messaging, companies send automated messages directly from applications, platforms, CRM systems, ERP solutions, monitoring tools or APIs to customers, employees or business partners. Typical use cases include appointment reminders, login codes, OTP SMS, two-factor authentication, delivery notifications, alerts, outage notifications, service information and opt-in marketing communication.\n\nWith eCall, communication processes can be centrally managed, automated and integrated into existing systems – in compliance with GDPR and the Swiss Data Protection Act, and hosted in Switzerland.\n\nAll channels – one platform\n\nWith eCall, companies can send and receive messages across all major communication channels from a single system. Messages can be sent manually via the web portal or triggered automatically via APIs, gateways and platform integrations.\n\nSMS Service & SMS Gateway:\nSend classic text messages via a scalable SMS gateway – automatically via API or manually through the web portal. Ideal for appointment reminders, customer notifications, alerts, OTP codes, two-factor authentication, order information and security-related messages.\n\nApplication-to-Person Messaging (A2P):\nSend automated messages from software solutions, platforms, applications or business systems to individuals or large recipient groups. This enables recurring communication processes to be handled efficiently, reliably and at scale – from transactional messages to time-critical alerts.\n\nWhatsApp Business API:\nReach customers through one of the most widely used communication channels. With the WhatsApp Business API, companies can implement professional WhatsApp messages, notifications, service dialogues, campaigns, opt-in communication and customer interactions in a secure and structured way.\n\nWhatsApp Marketing and WhatsApp Newsletters:\nCommunicate through a preferred channel for many customers – with personalised messages, images, buttons and interactive elements. Ideal for offers, news, customer retention, service updates and relevant opt-in marketing communication.\n\nOmnichannel customer communication:\nReach your customers via WhatsApp Business API, SMS, RCS, email and more – centrally, automatically and scalably with eCall, the Swiss CPaaS and A2P Messaging platform.\n\nOmnichannel Customer Support & Service:\nBundle customer enquiries across channels, relieve your teams and automate service processes with WhatsApp Business API, SMS, RCS, email, CPaaS and A2P Messaging.\n\nRich Communication Services (RCS):\nRCS is the modern evolution of SMS and enables richer messages with images, buttons, branding, interactive elements and direct feedback. This makes mobile customer communication more visual, convenient and effective.\n\nAdditional channels:\nIn addition to SMS, WhatsApp Business API and RCS, eCall supports email, voice messages, text-to-speech, online fax and other digital communication channels – all integrated into one central communication system.\n\nCPaaS: flexible integration into existing systems\n\nAs a CPaaS solution, eCall enables companies to integrate communication functions into existing applications, processes and workflows. Through APIs and interfaces, messages can be triggered directly from CRM systems, ERP solutions, helpdesk tools, monitoring systems, e-commerce platforms or individual applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b452bef-10b1-4656-a511-3e11c8bf8d44.png","url":"https://www.softwareadvice.com.au/software/352801/ecall","@type":"ListItem"},{"name":"messagepoint","position":19,"description":"Messagepoint leverages AI technology to automate the creation and distribution of personalized content. Our cloud-based web-messaging platform enables organizations to optimize communication efficiency, increase engagement and improve customer communication processes.\n\nKey features include duplicate detection, sentiment analysis, content storage and brand management. Managers can streamline quality control & assurance across content and collaborate with team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfec7504-c69a-42e8-b2c5-d7c1b4bd72b7.png","url":"https://www.softwareadvice.com.au/software/307444/messagepoint","@type":"ListItem"},{"name":"SmartInbox","position":20,"description":"SmartInbox is an online conversation app for e-commerce businesses. It is designed to streamline customer communications and reduce the need for flipping between screens and different platforms. With SmartInbox, businesses use a single app to access all incoming messages and quickly reply to customers from social media and other digital channels. This tool is designed to help improve customer relationships, brand value, and customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e99168b-7ded-4d41-81a2-78141a380cd8.png","url":"https://www.softwareadvice.com.au/software/337224/smartinbox","@type":"ListItem"},{"name":"Ubots","position":21,"description":"Ubots is an online platform designed to help businesses centralize multiple customer service channels and automate corporate communication. It offers various modules including - \n\n- Ubots Desk - Created to centralize the management of all interactions carried out in any service channel that your company uses to be in touch with customers.\n\n- Ubots Chatbot Builder - In this module you have full autonomy to create intelligent bots, or if you prefer, you can count on our team of experts to create your chatbot.\n\n- Ubots Analytics - A real-time dashboard that facilitates the visualization and analysis of customer service and your team's performance.\n\n- Call to Message - With this module, it is possible to divert call flows directly to digital channels, freeing up service queues and making your customers more satisfied.\n\n- Ubots Tickets - With this feature it is possible to create and manage your company's service tickets in a centralized and multichannel way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/923643c1-a94c-4dc0-a8e1-fe9552be5aa4.png","url":"https://www.softwareadvice.com.au/software/343845/ubots","@type":"ListItem"},{"name":"Grypp","position":22,"description":"Grypp is a customer engagement platform for contact centers. It enables agents to have visual, interactive engagements with customers in real time during phone and digital conversations. Grypp is designed for contact centers in banking, insurance, telecom, utilities, travel, and retail industries. \n\nWith Grypp, agents can guide customers through websites, forms, documents and more using co-browsing. They can have face-to-face video conversations. Grypp creates an interactive product demo environment with its virtual showroom feature. Agents and customers can view and annotate documents together using document sharing. They can capture legally binding e-signatures in real time.\n\nKey capabilities include co-browsing, video streaming, virtual showroom, document sharing and e-signature. Co-browsing allows agents to guide customers through websites, forms and documents in tandem. Video streaming enables face-to-face video interaction during engagements. The virtual showroom feature creates an interactive product demo environment. Document sharing allows agents and customers to view, annotate documents together in real time. E-signature enables agents to capture legally binding electronic signatures live during engagements.  \n\nGrypp transforms customer experiences and contact center operations. It enables faster issue resolution, greater customer awareness, increased sales and faster deal conversion. Grypp empowers agents to deliver multi-sensory, interactive experiences that drive results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b62f1916-e3de-4915-aff5-dda88bddbe53.jpeg","url":"https://www.softwareadvice.com.au/software/418330/grypp","@type":"ListItem"},{"name":"Webio","position":23,"description":"Webio uses conversational AI, blended with live agents, to deliver customer engagement and collections success. \n\nWebio's conversational engagement is across multiple messaging channels, at scale, and in the channels customers prefer to use. \n\nThe platform makes difficult customer conversations easy, ensuring increased engagement rates and positive outcomes. The team are specialists and know what messaging works, and believes empathy is the key. \n\nWith Webio automation, the conversational AI does the heavy lifting and can take care of more than half of customer conversations, and it is enhanced by personalisation and self-service. \n\nGoing deeper, the Propensity Studio predicts a customer's intent and state during a live conversation and can steer it towards a successful result.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0554b40-45a6-48a7-a001-88fa2c71988d.png","url":"https://www.softwareadvice.com.au/software/368478/webio","@type":"ListItem"},{"name":"Metaforce","position":24,"description":"Metaforce Centerpoint includes a set a structured process for automating production, distribution, and archiving for high-volume print and digital communication. Business teams can make controlled content changes with object-orientated and reusable templates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44c376f7-a3d5-4013-bccc-7655c6e18aa2.png","url":"https://www.softwareadvice.com.au/software/369083/metaforce","@type":"ListItem"},{"name":"ReFrame Engage","position":25,"description":"ReFrame Engage is a customer engagement solution that provides a unique customer experience by allowing businesses to message, make calls and view documents with your website visitors. ReFrame Engage offers flexible pricing plans as well as easy integrations and upgrades so that you can scale your business without having to worry about technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60373fd9-3941-4bda-be2f-6b35e0e1970e.png","url":"https://www.softwareadvice.com.au/software/340004/reframe-engage","@type":"ListItem"}],"numberOfItems":25}
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