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description: Page 3 - Discover the best Customer Communications Management Software for your organisation. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Customer Communications Management Software - 2026 Reviews, Pricing & Demos
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# Customer Communications Management Software

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## Products

1. [Freshchat](https://www.softwareadvice.com.au/software/436347/freshchat) — 4.1/5 (124 reviews) — Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer b...
2. [ClientCircle](https://www.softwareadvice.com.au/software/292699/rocket-referrals) — 4.9/5 (121 reviews) — ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencie...
3. [Sociocs](https://www.softwareadvice.com.au/software/377457/sociocs) — 4.6/5 (118 reviews) — Sociocs is a cloud-based customer communications management platform designed for small to mid-size businesses across...
4. [Medallia Concierge](https://www.softwareadvice.com.au/software/171319/zingle) — 4.5/5 (117 reviews) — Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message...
5. [TimelinesAI](https://www.softwareadvice.com.au/software/219109/timelinesai) — 4.6/5 (116 reviews) — TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect ...
6. [TeamSupport Messaging & Live Chat](https://www.softwareadvice.com.au/software/372181/teamsupport-messaging-and-live-chat) — 4.6/5 (114 reviews) — TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing...
7. [Nextiva Contact Center](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
8. [Preferred Patron Loyalty](https://www.softwareadvice.com.au/software/152578/preferred-patron) — 4.9/5 (109 reviews) — Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, aut...
9. [CallingPost](https://www.softwareadvice.com.au/software/183757/callingpost) — 4.5/5 (108 reviews) — CallingPost is Fast, Easy, \& Effective way to send communications to GROUPS of all sizes. CallingPost group messa...
10. [OneSignal](https://www.softwareadvice.com.au/software/269313/onesignal) — 4.7/5 (106 reviews) — OneSignal is the market-leading customer engagement platform offering mobile push, web push, email, SMS, and in-app m...
11. [JivoChat](https://www.softwareadvice.com.au/software/75321/jivochat) — 4.6/5 (105 reviews) — JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook m...
12. [Glassix](https://www.softwareadvice.com.au/software/419790/glassix) — 5.0/5 (103 reviews) — Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communica...
13. [OnePageCRM](https://www.softwareadvice.com.au/software/8278/onepagecrm) — 4.8/5 (99 reviews) — OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship manage...
14. [InfoFlo](https://www.softwareadvice.com.au/software/138010/infoflo) — 4.5/5 (98 reviews) — InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help or...
15. [Zoho SalesIQ](https://www.softwareadvice.com.au/software/434506/zoho-salesiq) — 4.4/5 (98 reviews) — Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, ...
16. [Sobot](https://www.softwareadvice.com.au/software/524506/Sobot) — 4.9/5 (97 reviews) — Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionali...
17. [Kenect](https://www.softwareadvice.com.au/software/254872/kenect) — 4.6/5 (93 reviews) — Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clien...
18. [Efficy CRM](https://www.softwareadvice.com.au/software/38575/efficy) — 4.0/5 (90 reviews) — At last, a CRM solution that truly adapts to your needs\! Our mission is to help each company or organisation succeed ...
19. [Mobile Text Alerts](https://www.softwareadvice.com.au/software/350391/mobile-text-alert) — 4.5/5 (86 reviews) — Mobile Text Alerts is an online SMS marketing platform that helps businesses of all sizes send bulk text messages to ...
20. [Messente](https://www.softwareadvice.com.au/software/103340/messente) — 4.7/5 (84 reviews) — Messente is a business messaging platform designed to help companies send SMS, WhatsApp, and Viber messages globally ...
21. [Chekkit](https://www.softwareadvice.com.au/software/178834/chekkit) — 4.8/5 (82 reviews) — Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, ...
22. [11Sight](https://www.softwareadvice.com.au/software/355328/11sight) — 4.7/5 (82 reviews) — Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your ...
23. [Kustomer](https://www.softwareadvice.com.au/software/169723/kustomer) — 4.6/5 (79 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
24. [Zipteams](https://www.softwareadvice.com.au/software/364454/zipteams1) — 4.7/5 (73 reviews) — Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make sm...
25. [servis.ai](https://www.softwareadvice.com.au/software/113880/freeagent) — 4.6/5 (71 reviews) — Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organ...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Links

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We help insurance agents manage the full customer journey—from prospecting to cross sales to building long-term, meaningful relationships.\n\nWhether you’re an insurance carrier, an aggregator, a management system or another group interested in a custom tool, we have you covered. Think: your company's branding, single-sign on, custom libraries, webinars and education for your members, consolidated billing and reports, custom features and integrations, the list goes on.\n\nWith ClientCircle, you'll have happier clients and more sales. Made for insurance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d4b86bbc-b3b3-423a-993d-4ce96e03df9c.png","url":"https://www.softwareadvice.com.au/software/292699/rocket-referrals","@type":"ListItem"},{"name":"Sociocs","position":3,"description":"Sociocs is a cloud-based customer communications management platform designed for small to mid-size businesses across several industries that want to strengthen customer engagement through messaging. It offers features for managing business messaging at scale. Businesses can send bulk SMS text messages and WhatsApp messages to reach customers on their preferred channels. \n\nSociocs lets businesses collect Google reviews and engage customers through live chat on their websites. Voicemail drops and website form responses provide additional ways for businesses to connect with customers. It provides support to help businesses create messaging campaigns.\n\nSupport is offered via email, chat, and other measures. Sociocs provides mobile applications to Android and iOS users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34a8659c-7a48-4ed2-9640-3248aa08fb16.jpeg","url":"https://www.softwareadvice.com.au/software/377457/sociocs","@type":"ListItem"},{"name":"Medallia Concierge","position":4,"description":"Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.\n\n\nKey features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.\n\n\nUsers can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.\n\n\nAdditional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59f8f09c-637e-43a1-9d90-b53e5bb4c010.png","url":"https://www.softwareadvice.com.au/software/171319/zingle","@type":"ListItem"},{"name":"TimelinesAI","position":5,"description":"TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one.\n\n✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread.\n✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting.\n✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history.\n✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service.\n✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor delivery/response patterns to improve outreach quality.\n✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes.\n✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort.\n✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration.\n✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly.\n✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup.\n\nWho uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation.\n\nWhat you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d82d379-6704-407a-a31c-d4ff17d7b473.png","url":"https://www.softwareadvice.com.au/software/219109/timelinesai","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":6,"description":"TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. \n\nWith powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. \n\nBy using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.softwareadvice.com.au/software/372181/teamsupport-messaging-and-live-chat","@type":"ListItem"},{"name":"Nextiva Contact Center","position":7,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.com.au/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":8,"description":"Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform.\n\nBuilt for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value.\n\nWho Preferred Patron is built for:\n\nSmall businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting.\n\nMulti-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions.\n\nFranchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks.\n\nEnterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems.\n\nKey capabilities:\n\nLoyalty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns.\n\nBuilt-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys.\n\nSegmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity.\n\nAnalytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve.\n\nMulti-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities.\n\nKiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences.\n\nAPIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting.\n\nCompliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI.\n\nDesign and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives.\n\nEditions that scale with you:\n\nSmall Business – Loyalty, messaging, and reporting for 1 to 3 locations.\nGrowth – Advanced automation, larger messaging allowances, and deeper segmentation.\nFranchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics.\nEnterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs.\n\nServices that support success:\n\nPreferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support.\n\nWhether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.softwareadvice.com.au/software/152578/preferred-patron","@type":"ListItem"},{"name":"CallingPost","position":9,"description":"CallingPost is Fast, Easy, & Effective way to send  communications to GROUPS of all sizes. CallingPost group  messaging service, sends by phone (pre-recorded voice), text (SMS), and/or email. \n\nCallingPost enables businesses to build, edit and maintain a contact database of members on a centralized platform. Professionals can utilize the text-to-speech technology to record, preview and broadcast voice messages to individuals or groups in multiple languages. Additionally, it comes with a template builder, which lets users create white-label email templates with brand logo, colors, fonts and embedded videos within a drag-and-drop interface.\n\nAccess your account Dashboard by website, PWA App, and/or Call-In number.  manage operations remotely. Unlimited monthly subscriptions or pay-as-you-go plans with no contracts.  In-house, USA based customer support is extended via live chat, phone, email, or video.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142becd1-4008-46cc-88b2-ce6eb0290e61.png","url":"https://www.softwareadvice.com.au/software/183757/callingpost","@type":"ListItem"},{"name":"OneSignal","position":10,"description":"OneSignal is the market-leading customer engagement platform offering mobile push, web push, email, SMS, and in-app messages for developers and marketers, all on one platform. OneSignal offers tools such as customer journeys, A/B testing, analytics, personalization, segmentation, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac10fa72-9398-4082-a61c-05442ec0721f.png","url":"https://www.softwareadvice.com.au/software/269313/onesignal","@type":"ListItem"},{"name":"JivoChat","position":11,"description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1584033-9ac7-48ad-9385-cf193b4fd66d.png","url":"https://www.softwareadvice.com.au/software/75321/jivochat","@type":"ListItem"},{"name":"Glassix","position":12,"description":"Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.\n\nRevolutionizing Customer Journeys:\nWith its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.\n\nSimplified Customer Interaction Management:\nExperience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.\n\nConnected Conversations Across Channels:\nGlassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.\n\nSecurity and Customizability:\nRest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses.\n\nDeliver Exceptional Customer Experiences:\nExperience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73fa782a-b426-4387-a141-99ab6979cf2e.png","url":"https://www.softwareadvice.com.au/software/419790/glassix","@type":"ListItem"},{"name":"OnePageCRM","position":13,"description":"OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its simplicity and unique to-do list functionality. \n\nYou can use this CRM to add tasks/reminders next to every contact and receive automatic notifications when the next follow-up is due. \n\nUnique CRM features:\n\n— Action Stream: In OnePageCRM, you can add tasks and reminders with due dates to every contact in your database. You can sort your contacts by alphabet, company name, and task’s due date. You can run your whole business from OnePageCRM without switching between spreadsheets and to-do apps.\n\n— Contact management:  All contact information is on one scrollable page, including past and future interactions and touchpoints. With OnePageCRM, you can also visualize relationships between contacts (e.g. who’s a decision maker, and so on). If you work with freelancers, you can share only specific contacts with them by giving them Focused User access to your database. \n\n— Email management: Send emails in bulk from within your CRM, keep all email templates in one place, attach files to templates, track email opens, fully sync your email client with OnePageCRM, and much more. This is your ultimate Email Hub!\n\n— Lead generation: Use unique lead generation and lead capture tools for free. Capture contact details from any web page with Lead Clipper and automatically create new contacts in your CRM account. Build free and simple online forms with unlimited submissions.\n\nMore CRM features:\n\n— Pipeline & deal management: Drag-and-drop functionality, automatic sales revenue prediction, Kanban view, and in-built sales quote management tool.\n\n— Sales & workflow automation: Automated workflow process and custom automations built via the Autoflow feature.\n\n— Free mobile CRM apps: mobile CRM, AI-powered Route Planner for field sales, Speed Dialer, and Business Card Scanner.\n\n— CRM reporting features: View real-time activities across the whole CRM account, build custom reports, mention team members in notes, and assign tasks to colleagues.\n\n— CRM integrations: Integrate with apps, such as Mailchimp, Xero, Google apps, Skype, Evernote, WhatsApp, and many more. You can also build custom integrations with our open API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ce33782-6b0e-49c6-9a2c-9ff42da6fa67.png","url":"https://www.softwareadvice.com.au/software/8278/onepagecrm","@type":"ListItem"},{"name":"InfoFlo","position":14,"description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.softwareadvice.com.au/software/138010/infoflo","@type":"ListItem"},{"name":"Zoho SalesIQ","position":15,"description":"Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.\n\nSalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f313d648-d4db-4341-91c4-4600dfd08380.png","url":"https://www.softwareadvice.com.au/software/434506/zoho-salesiq","@type":"ListItem"},{"name":"Sobot","position":16,"description":"Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.\n\nFrom small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/842aa0f1-659b-4283-b84d-f66a8fe6f828.jpeg","url":"https://www.softwareadvice.com.au/software/524506/Sobot","@type":"ListItem"},{"name":"Kenect","position":17,"description":"Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. \n\nKenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message. \n\nKenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5be12039-b695-49ba-b4cb-55a03cd5a0cf.jpeg","url":"https://www.softwareadvice.com.au/software/254872/kenect","@type":"ListItem"},{"name":"Efficy CRM","position":18,"description":"At last, a CRM solution that truly adapts to your needs!\n\nOur mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  \n\nOur CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   \n\nDon’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.softwareadvice.com.au/software/38575/efficy","@type":"ListItem"},{"name":"Mobile Text Alerts","position":19,"description":"Mobile Text Alerts is an online SMS marketing platform that helps businesses of all sizes send bulk text messages to customers. The platform comes with a centralized inbox, which lets users view subscribers' replies on campaigns, engage with clients in two-way conversations and respond to questions.\n\n\nFeatures of Mobile Text Alerts include picture messaging, drip campaigns, group creation, automated replies, mobile surveys and more. Businesses can utilize reply-forwarding capabilities, which lets representatives send customers' responses to mobile devices and engage in conversation with subscribers using phones. Additionally, it provides text-in to subscriber module for customers to receive updates on business services by sending a single word text.\n\n\nMobile Text Alerts comes with an application programming interface, which lets businesses integrate the system with Zapier, Mailchimp, ActiveCampaign, ClickFunnels and more. Pricing is available on monthly subscriptions and support is extended via","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2a1aa6cf-efdd-457d-8421-f955680bfd69.jpeg","url":"https://www.softwareadvice.com.au/software/350391/mobile-text-alert","@type":"ListItem"},{"name":"Messente","position":20,"description":"Messente is a business messaging platform designed to help companies send SMS, WhatsApp, and Viber messages globally through a single API. It serves teams across industries such as financial services, logistics, cybersecurity, and B2B software development, providing communication channels for customer engagement, authentication, and notifications.\n\nThe platform supports SMS delivery to numerous countries through partnerships with mobile operators. Its adaptive routing algorithms select optimal delivery paths. Security measures include compliance with GDPR, DORA, and ISO27001:2022 standards, detection systems for automated threats, and customizable API key management with IP-based permissions.\n\nMessente includes tools for enhancing messaging operations, such as Verigator for one-time password verification and Number Lookup for phone number validation. Features include delivery reports, blacklisting options, and role-based permissions for managing workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10818054-2b90-47f1-b118-4476be959fbd.png","url":"https://www.softwareadvice.com.au/software/103340/messente","@type":"ListItem"},{"name":"Chekkit","position":21,"description":"Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis.\n\n\nChekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries.\n\n\nAdditionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices.\n\n\nServices to users are offered on a monthly subscription basis that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01812df6-482c-4300-9715-fef1e521694b.png","url":"https://www.softwareadvice.com.au/software/178834/chekkit","@type":"ListItem"},{"name":"11Sight","position":22,"description":"Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. \n\nIntroducing 11Sight's #1 Inbound Video Call and Customer Engagement Platform for Revenue Teams.\n\nConvert more qualified leads and nail that first meeting with 11Sight.\n\nAll it takes is one click from any online channel. \n\nCall us now at https://11sight.com/sales","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ab3f0b13-9299-4194-9e9c-0556e901aa0d.png","url":"https://www.softwareadvice.com.au/software/355328/11sight","@type":"ListItem"},{"name":"Kustomer","position":23,"description":"Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. \n\n\nThe solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.softwareadvice.com.au/software/169723/kustomer","@type":"ListItem"},{"name":"Zipteams","position":24,"description":"Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make smarter decisions and complete transactions quickly. Real-time support nudges and allows managers to effortlessly teach and onboard new reps with relative ease.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53385ceb-99c9-45d4-909e-a9578de37d27.jpeg","url":"https://www.softwareadvice.com.au/software/364454/zipteams1","@type":"ListItem"},{"name":"servis.ai","position":25,"description":"Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. \n\nWork smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. \nLift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.softwareadvice.com.au/software/113880/freeagent","@type":"ListItem"}],"numberOfItems":25}
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