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description: Discover the best Conversation Intelligence for your organisation. Compare top Conversation Intelligence tools with customer reviews, pricing and free demos.
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title: Best Conversation Intelligence - 2026 Reviews, Pricing & Demos
---

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# Conversation Intelligence

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## Products

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (884 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
2. [Fireflies](https://www.softwareadvice.com.au/software/481852/Fireflies) — 4.9/5 (735 reviews) — Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meet...
3. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
4. [Gong.io](https://www.softwareadvice.com.au/software/75783/gong) — 4.8/5 (561 reviews) — Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified pla...
5. [HubSpot Sales Hub](https://www.softwareadvice.com.au/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) — Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement to...
6. [Apollo.io](https://www.softwareadvice.com.au/software/428803/apollo-io) — 4.5/5 (398 reviews) — Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. ...
7. [Outreach](https://www.softwareadvice.com.au/software/352419/outreach) — 4.4/5 (311 reviews) — Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to...
8. [Convin](https://www.softwareadvice.com.au/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
9. [CallRail](https://www.softwareadvice.com.au/software/34474/callrail) — 4.5/5 (173 reviews) — CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,00...
10. [Ebsta](https://www.softwareadvice.com.au/software/166579/ebsta) — 4.8/5 (104 reviews) — 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed ...
11. [Convirza](https://www.softwareadvice.com.au/software/75123/convirza) — 4.4/5 (99 reviews) — Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marke...
12. [Aviso](https://www.softwareadvice.com.au/software/76683/aviso) — 4.2/5 (30 reviews) — Aviso is an AI-powered solution designed for sales groups to close more deals. Its four tools address the critical ch...
13. [InMoment](https://www.softwareadvice.com.au/software/397026/inmoment) — 4.4/5 (28 reviews) — InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and custome...
14. [Salesken](https://www.softwareadvice.com.au/software/115419/salesken) — 4.7/5 (22 reviews) — Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to gen...
15. [QEval](https://www.softwareadvice.com.au/software/70861/qeval) — 4.0/5 (20 reviews) — QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key ...
16. [Invoca](https://www.softwareadvice.com.au/software/76932/invoca) — 4.5/5 (20 reviews) — Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize...
17. [ZoomInfo Chat](https://www.softwareadvice.com.au/software/190183/insent) — 4.9/5 (17 reviews) — Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your mo...
18. [Outdoo AI](https://www.softwareadvice.com.au/software/265316/Outdoo) — 4.9/5 (16 reviews) — Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing team...
19. [Eric.ai](https://www.softwareadvice.com.au/software/524774/Eric-ai) — 4.9/5 (15 reviews) — Eric.ai is an AI-powered meeting assistant. It automates the tasks of note-taking, transcription, and action item tra...
20. [Capacity](https://www.softwareadvice.com.au/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
21. [Kickscale](https://www.softwareadvice.com.au/software/511080/Kickscale) — 4.9/5 (14 reviews) — Kickscale is an AI-powered revenue intelligence platform designed to support B2B sales and customer success teams. It...
22. [LoyJoy](https://www.softwareadvice.com.au/software/352494/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phon...
23. [Allego](https://www.softwareadvice.com.au/software/241761/allego) — 4.7/5 (11 reviews) — Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecy...
24. [Outfindo](https://www.softwareadvice.com.au/software/430070/outfindo) — 4.8/5 (11 reviews) — Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are dr...
25. [Gryphon ONE](https://www.softwareadvice.com.au/software/154276/gryphon-sales-intelligence) — 4.7/5 (9 reviews) — Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance Today's enterp...

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## Related Categories

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software)

## Links

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| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4847/conversation-intelligence/software> |
| en | <https://www.softwareadvice.com/category/4847-conversation-intelligence/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4847/conversation-intelligence/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software> |
| fr | <https://www.softwareadvice.fr/directory/4847/conversation-intelligence/software> |

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Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.com.au/software/120988/ringover","@type":"ListItem"},{"name":"Fireflies","position":2,"description":"Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meetings, email, chat, and CRM systems. It serves teams in various industries such as sales, recruiting, marketing, engineering, healthcare, venture capital, and media production. Organizations from startups to large corporations use the software to create searchable knowledge bases of team communications and streamline workflow automation.\n\nThe platform provides meeting transcription with speaker recognition in over 100 languages and features automatic language detection. Fireflies generates AI summaries that include overviews, bullet points, action items, and custom notes immediately after each meeting. It captures conversations through various methods, including an AI note taker bot for calendar meetings, a Chrome extension for Google Meet, mobile and desktop applications for in-person discussions, and support for audio and video file uploads. The Live Assist feature offers real-time suggestions and coaching during meetings. Conversation intelligence tools track speaker talk time, perform sentiment analysis, and allow users to search meeting history down to specific sentences and timestamps.\n\nThe software includes AI Skills that automatically extract key details, generate follow-up emails, and produce insights tailored to specific business functions. Fireflies maintains enterprise-grade security standards with SOC 2 Type II, GDPR, and HIPAA compliance, along with zero data retention policies and private storage options to ensure customers retain full ownership of their data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c7672c-b010-455a-a238-739bdda1d569.png","url":"https://www.softwareadvice.com.au/software/481852/Fireflies","@type":"ListItem"},{"name":"Dialpad","position":3,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.com.au/software/74028/dialpad","@type":"ListItem"},{"name":"Gong.io","position":4,"description":"Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth.\n\nGong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c86537fa-15d5-4939-8e67-f8221bd3fd6f.png","url":"https://www.softwareadvice.com.au/software/75783/gong","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":5,"description":"Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners.\n\n\nSales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63cf513a-7fc5-44fd-a340-e97ba7db1c90.png","url":"https://www.softwareadvice.com.au/software/21946/hubspot-sales-hub","@type":"ListItem"},{"name":"Apollo.io","position":6,"description":"Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 220M contacts and 30M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e214f71d-e9fc-4c5a-9ae0-95237e36c05a.png","url":"https://www.softwareadvice.com.au/software/428803/apollo-io","@type":"ListItem"},{"name":"Outreach","position":7,"description":"Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl  and optimized for every stage of the customer journey. \n\nOutreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, administrators can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing.\n\nTeams can use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows and real time support. Supervisors can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights. Stakeholders can also use outreach to drive engagement and guidance along the entire customer journey with data insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bafad58-0a5e-4a95-b31e-2ed02e70b97a.png","url":"https://www.softwareadvice.com.au/software/352419/outreach","@type":"ListItem"},{"name":"Convin","position":8,"description":"Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.\n\nAI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.\n\n\nReal-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.\n\n\nSupervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.\n\n\nAutomated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.\n\n\nAutomated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents.\n\n\nAI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base.\n\n\nConvin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends.\n\n\nConversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes.\n\n\nCustomer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.softwareadvice.com.au/software/404632/convin","@type":"ListItem"},{"name":"CallRail","position":9,"description":"CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. \n\n CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.\n Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. \n\nCallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.softwareadvice.com.au/software/34474/callrail","@type":"ListItem"},{"name":"Ebsta","position":10,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.softwareadvice.com.au/software/166579/ebsta","@type":"ListItem"},{"name":"Convirza","position":11,"description":"Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline and online sources. While call recording feature of Convirza can gauge customer sentiment and activities, call tracking numbers can work with digital ads, conventional advertising, digital ads, emails and social media.\n\n\nConvirza comes with features such as speech recognition, a customizable language library, local tracking numbers, visitor level tracking, multi-channel call attribution, dynamic number insertion, paid search, call reporting, caller details, geo routing, automated interactive menus, a call flow builder, spam guard and call back reports.\n\n\nConvirza integrates with Google Adwords, DoubleClick, Acquisio, API and Webhooks. Support is offered via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c597450-7b2b-4dc7-bf42-8e5d1e0a90b5.png","url":"https://www.softwareadvice.com.au/software/75123/convirza","@type":"ListItem"},{"name":"Aviso","position":12,"description":"Aviso is an AI-powered solution designed for sales groups to close more deals. Its four tools address the critical challenges of sales processes and help resolve the complex issues user's companies face.\n\n\nAviso also gives a 360-degree view of your organization’s processes to assist users in determining strengths and weaknesses of the business that can be influenced or resolved. Once analyzed, users can concentrate the resources towards various imperative areas that influence the company’s growth. A flexible notification engine ensures that team members only receive notifications that are important for them.\n\n\nAviso extracts historical and real-time data from finance applications, CRM, and external systems to enhance its analytic ability. It combines information from these sources to manage granular calculations and offers an accurate sales performance forecast. Aviso features machine learning algorithms, which are adjusted to predict sales. They help users recognize factors that influence the sales pipeline and enable them to discover contributors to sales outcomes and upgrade strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0e0ef9a-ed5b-4e92-991e-535243a948f5.jpeg","url":"https://www.softwareadvice.com.au/software/76683/aviso","@type":"ListItem"},{"name":"InMoment","position":13,"description":"InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.\n\n\nInMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.\n\n\nInMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritisation tools. Additional features include case management, configurable dashboard and reporting.\n\n\nServices are offered on a monthly or annual subscription basis that includes phone and email based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ed2b11-3f5d-46fe-8f80-e70a1a9b11bf.png","url":"https://www.softwareadvice.com.au/software/397026/inmoment","@type":"ListItem"},{"name":"Salesken","position":14,"description":"Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline communication with clients through various channels such as calls, emails, chats and web conferences. Professionals can monitor the entire sales pipeline and determine customers' intent to qualify leads.\n\n\nSalesken comes with a dashboard, which enables administrators to monitor sales executives' performance and provide targeted feedback accordingly. Managers can track the entire sales pipeline and maintain a call disposition log to record client interactions. Additionally, it lets businesses transcribe calls, schedule follow-ups and identify prospects' contextual cues.\n\n\nSalesken provides mobile applications for iOS and Android devices, which allow organizations to interact with clients using an in-app dialer. Pricing is available on request and support is extended via an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.softwareadvice.com.au/software/115419/salesken","@type":"ListItem"},{"name":"QEval","position":15,"description":"QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.\n\n\nThe solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. \n\n\nTeam leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.\n\n\nThe solution is available on a licensing model and support is provided via phone and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.softwareadvice.com.au/software/70861/qeval","@type":"ListItem"},{"name":"Invoca","position":16,"description":"Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls. \n\nInvoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome.\n\n\nIts primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security.\n\n\nThe product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare services, general services, and affiliate marketing sectors.\n\n\nInvoca integrates with google apps, social media platforms, Adobe Experience Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0699083d-0039-4de6-983a-b64705b26870.png","url":"https://www.softwareadvice.com.au/software/76932/invoca","@type":"ListItem"},{"name":"ZoomInfo Chat","position":17,"description":"Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77902f0f-41d9-4279-8236-9322640a1d8a.png","url":"https://www.softwareadvice.com.au/software/190183/insent","@type":"ListItem"},{"name":"Outdoo AI","position":18,"description":"Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing teams that need training to translate into execution. By connecting roleplay practice, live interactions, and post-call assessment, Outdoo closes the coaching loop from preparation to performance.\n\nTeams prepare through realistic roleplays, apply skills during customer interactions, and improve through consistent scoring and structured reinforcement. Leaders gain visibility into readiness, coaching effectiveness, and skill progression across practice and execution. With unified AI scorecards, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale.\n\nTrusted by organizations including Globe Life, Allied Health, ProvideSure, RAIN Group, CMC, and Qure.ai.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa4ec906-d2fe-434d-a71b-c261be4929bd.jpeg","url":"https://www.softwareadvice.com.au/software/265316/Outdoo","@type":"ListItem"},{"name":"Eric.ai","position":19,"description":"Eric.ai is an AI-powered meeting assistant. It automates the tasks of note-taking, transcription, and action item tracking. Designed for teams, Eric.ai eliminates the need for manual meeting administration and allows professionals to focus on the substance of their discussions.\n\nEric.ai's key features include automatic meeting transcription across popular video conferencing platforms. The AI-powered assistant captures meeting minutes, action items, and summaries in real-time. It also automatically assigns owners and due dates to action items. This provides timely reminders to keep teams on track.\n\nAll of a user's meeting data is stored in a centralized, searchable repository. This transforms the meeting experience into a valuable knowledge base. Eric.ai seamlessly integrates with existing productivity tools. This streamlines workflows and eliminates the need for duplicate data entry. The software adheres to the highest security standards and is fully compliant with ISO27001, safeguarding sensitive meeting information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9b58ad0-ea8f-4e30-a778-ec2a1c2d5e3c.jpeg","url":"https://www.softwareadvice.com.au/software/524774/Eric-ai","@type":"ListItem"},{"name":"Capacity","position":20,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.com.au/software/183274/capacity","@type":"ListItem"},{"name":"Kickscale","position":21,"description":"Kickscale is an AI-powered revenue intelligence platform designed to support B2B sales and customer success teams. It automates tasks such as sales documentation, coaching, forecasting, and customer insights. The platform is used by revenue teams, sales leaders, sales representatives, and customer success professionals across industries such as operations, HR software, green technology, marketing technology, finance, travel, hospitality, recruiting, retail, and customer experience software.\n\nThe platform includes an AI Sales Notetaker that captures and documents sales meetings, calls, and emails. It updates CRM systems and generates follow-up communications. The AI Sales Coach analyzes behaviors of top performers to provide data-driven coaching insights aimed at improving team performance. The AI Sales Forecasting tool offers a Deal Health Score to assess closing probabilities and identify pipeline risks. It helps prioritize opportunities with high potential. Additionally, the platform analyzes conversations to uncover customer insights, buying drivers, competitive comparisons, and market trends.\n\nKickscale adheres to enterprise-grade security standards, including ISO27001 certification, GDPR compliance, and readiness for the EU AI Act. It uses AES-256 encryption for data storage and TLS 1.2/1.3 protocols for secure communication. All data is hosted in Germany.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd946502-1fee-4a0f-af7a-cc8657ababb6.jpeg","url":"https://www.softwareadvice.com.au/software/511080/Kickscale","@type":"ListItem"},{"name":"LoyJoy","position":22,"description":"LoyJoy is the simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Built by your own business teams with drag-and-drop, no coding required: a first prototype in 15 minutes, in production in 2 to 4 weeks, while IT keeps full governance. LoyJoy goes beyond answering questions. Over 100 process modules execute complete service and sales processes and integrate with SAP, Salesforce, CRM, ERP and legacy systems. Chat and phone run from one platform, with Speech-to-Speech for natural voice dialogues. Made in Germany and EU-hosted, designed for GDPR, the EU AI Act, DORA and BFSG. Over 100 enterprises trust LoyJoy, including RTL+, R+V, TRUMPF, Vaillant and SCHOTT, reaching up to 98% automation at RTL+.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/302b5ecf-eaae-42d5-831b-e4eea0c7f00b.png","url":"https://www.softwareadvice.com.au/software/352494/loyjoy","@type":"ListItem"},{"name":"Allego","position":23,"description":"Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecycle, Allego helps teams close deals, hit revenue goals, and stay aligned through change by making the next best action clear.\n\nLearning, content, coaching, and digital selling come together inside everyday workflows, giving teams the context to act decisively and deliver results in complex selling environments. Secure, practical AI uses approved information and strict controls to accelerate human decision-making, surface the next best action sooner, and keep teams consistent at scale.\n\nAllego Learning embeds learning into everyday work so skills show up when they matter most. Practice, coaching, and reinforcement happen in context, helping teams ramp faster, retain knowledge, and apply it consistently. AI-powered role play delivers instant feedback for real-world scenarios, while built-in Conversation Intelligence captures interactions to strengthen coaching and reinforce messaging.\n\nAllego Content makes content easy to manage, find, and use in the moment of need. Centrally governed and always current, content is activated by AI-powered search and CRM context to surface the right materials at the right time. Visibility into usage and engagement reveals what drives revenue.\n\nAllego Digital Rooms streamline buyer engagement across the selling process. Secure, personalized spaces bring together content, communication, and next steps in one place, keeping teams aligned and buyers moving forward with confidence. AI highlights engagement signals so teams can take the next best action and maintain momentum.\n\nRecognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked number one on G2 for Ease of Use and Customer Satisfaction, Allego delivers measurable impact, including shorter sales cycles, higher win rates, and lasting customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95410794-7e56-43ce-bb74-6e611501dcdd.png","url":"https://www.softwareadvice.com.au/software/241761/allego","@type":"ListItem"},{"name":"Outfindo","position":24,"description":"Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are driven by profound insights into how customers discover and choose products that meet their needs and expectations\nOutfindo leverages advanced research and data-processing AI models to assist customers in selecting products through a series of questions, aiming to convert potential buyers into actual customers. The platform streamlines the customer journey and aims to outperform traditional filtering systems by providing personalized recommendations based on understandable questions. This process is designed to help customers find the exact product they are looking for. By bridging the gap between merchandise and customer satisfaction, the platform aims to drive sales and enhance the overall shopping experience. \nOutfindo also allows businesses to integrate the platform with various third-party systems such as Altru, Raiser's Edge NXT, RE7, Versai, ACME, Siriusware, Gateway Ticketing System, DonorPerfect, PatronManager, Tessitura, Salesforce, Fundly CRM/Non-Profit Easy, Neon, Salesforce NPSP, Secutix, Bloomerang, Spektrix, eTix, eTapestry, Little Green Light, DonorDock, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60c14241-1b0f-4f0b-83db-b76dc315f926.jpeg","url":"https://www.softwareadvice.com.au/software/430070/outfindo","@type":"ListItem"},{"name":"Gryphon ONE","position":25,"description":"Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance\n\nToday's enterprises face a dynamic landscape, balancing bold growth targets with stringent compliance regulations and exceptional customer experiences. Gryphon ONE equips marketing, customer service, and sales teams with the tools to achieve significant revenue growth, improve customer experiences, and address compliance risks. This is accomplished by seamlessly aligning regulatory requirements with unique business objectives in every interaction.\n\nUnlock Revenue Potential: Many organizations struggle with compliant outreach, inadvertently shrinking their pool of reachable contacts due to excessive suppression. With 25+ years of specialized expertise, Gryphon AI understands the complexities of compliance requirements. We've partnered with 200+ enterprise organizations, helping them navigate regulatory and company-specific risks while significantly expanding their marketable audience. Gryphon ONE ensures your outreach efforts are both compliant and effective, transforming previously untapped segments into valuable leads that drive increased revenue.\n\nElevate the Customer Journey: Modern customers demand personalized and seamless interactions. Gryphon ONE's proprietary AI provides real-time insights that drive unique business objectives at every stage of the customer journey. By intelligently engaging with customers before, during, and after every interaction, Gryphon ONE: guides your team toward optimal engagement strategies, proactively addresses potential issues as they arise, and delivers key performance insights such as call success and customer sentiment. This data-driven approach enhances personalization, improves agent effectiveness, and cultivates greater customer loyalty.\n\nFortify Against Risk: For more than a quarter-century, Gryphon AI has been a trusted ally in helping enterprises avoid critical violations such as TCPA, Do Not Contact, and collections infractions across all communication channels. Our automated Gryphon ONE platform ensures comprehensive compliance by diligently adhering to Federal, state, and provincial regulations, dynamic contact data updates, call curfew and frequency restrictions, opt-out requests, and proprietary data on existing business relationships and consent. Crucially, the platform maintains a comprehensive audit trail of all these processes, providing irrefutable proof of compliance and safeguarding your organization from potential penalties. \n\nGryphon ONE provides comprehensive contact compliance protection, empowering industry-leading, risk-free growth across even the most regulated industries.\n\nFinancial Services:  In a highly regulated and evolving environment, modern FinServ companies need a proactive approach to compliance. Gryphon ONE enables financial institutions to mitigate risk while simultaneously enhancing the customer experience, ensuring they remain competitive and compliant.\n\nInsurance:  Insurance carriers face a myriad of compliance challenges, from accurate claims handling to safeguarding sensitive customer data. Gryphon ONE delivers a holistic solution, effectively bundling robust risk management with intelligent customer engagement, empowering carriers to thrive in a dynamic landscape.\n\nHealthcare:  Regulatory compliance is paramount in healthcare, impacting member safety, data security, and operational efficiency. Gryphon ONE delivers intelligent contact compliance that arms organizations with the tools for regulatory adherence while maintaining a patient-centric approach, fostering healthy and compliant growth.\n\nTelecommunications:  Telecom enterprises navigate a hyper-dynamic landscape of intense competition and regulatory pressures. Gryphon ONE offers an innovative compliance solution that minimizes regulatory risk while maximizing marketing reach, proactively addressing these challenges and ensuring long-term success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/caba4e72-a817-4dbb-92ff-11c507da0268.png","url":"https://www.softwareadvice.com.au/software/154276/gryphon-sales-intelligence","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/4847/conversation-intelligence/software#itemlist","numberOfItems":25}
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