---
description: Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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## Products

1. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2213 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
2. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6982 reviews) — Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and ma...
3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
4. [Text](https://www.softwareadvice.com.au/software/530456/Text-App) — 4.7/5 (30 reviews) — Text is customer service software where every conversation is a potential sale. AI agents understand who they're talk...
5. [Zoho CRM Plus](https://www.softwareadvice.com.au/software/435094/zoho-crm-plus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketin...
6. [Sinch Engage](https://www.softwareadvice.com.au/software/149509/sinch-engage) — 4.4/5 (44 reviews) — Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With sup...
7. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3460 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
8. [White Label Loyalty](https://www.softwareadvice.com.au/software/323722/white-label-loyalty-platform) — 4.8/5 (16 reviews) — Most loyalty platforms make you choose between control and speed. White Label Loyalty gives you both. Built for mid-s...
9. [Quizell](https://www.softwareadvice.com.au/software/263635/quizell) — 5.0/5 (20 reviews) — Quizell is a polling software that helps businesses create and distribute product quizzes to gain insights into data ...
10. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24147 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
11. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4060 reviews) — Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients...
12. [Hootsuite](https://www.softwareadvice.com.au/software/137620/hootsuite) — 4.4/5 (3799 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
13. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3056 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
14. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
15. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
16. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messag...
17. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1134 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
18. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (971 reviews) — Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. ...
19. [EngageBay CRM](https://www.softwareadvice.com.au/software/83835/engagebay) — 4.7/5 (908 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
20. [TeamSupport](https://www.softwareadvice.com.au/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
21. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (825 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
22. [SendGrid](https://www.softwareadvice.com.au/software/390066/sendgrid) — 4.2/5 (753 reviews) — SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and aud...
23. [Sogolytics](https://www.softwareadvice.com.au/software/37487/sogosurvey) — 4.7/5 (730 reviews) — Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing custome...
24. [Marketo Engage](https://www.softwareadvice.com.au/software/21522/marketo-engage) — 4.3/5 (711 reviews) — Adobe Marketo Engage is a marketing automation platform powered by artificial intelligence. It supports B2B marketing...
25. [Apptivo](https://www.softwareadvice.com.au/software/215896/apptivo) — 4.4/5 (708 reviews) — Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions includin...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

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| Locale | URL |
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| en | <https://www.softwareadvice.com/crm/customer-engagement-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/508/customer-engagement/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/508/customer-engagement/software> |
| en-IE | <https://www.softwareadvice.ie/directory/508/customer-engagement/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/508/customer-engagement/software> |
| fr | <https://www.softwareadvice.fr/directory/508/customer-engagement/software> |

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Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Text","position":4,"description":"Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup.\n\nAI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation.\n\nWhat makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste.\n\nCustom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence.\n\nWhen no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog.\n\nChannels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more.\n\nTrusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT\n\n\nSecurity:\n- SOC 2 audited, \n- GDPR and CCPA compliant, \n- PCI DSS certified\n\n14-day free trial, no credit card required","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.softwareadvice.com.au/software/530456/Text-App","@type":"ListItem"},{"name":"Zoho CRM Plus","position":5,"description":"Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and customer service teams and deliver an exceptional customer experience.\n\nThe software combines sales automation, intelligent chat bots, visitor tracking, customer service, email marketing, project management, customer surveys, social media, built-in AI, and unified analytics—all on one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb665c56-b3db-44dc-a622-82caee9e2597.jpeg","url":"https://www.softwareadvice.com.au/software/435094/zoho-crm-plus","@type":"ListItem"},{"name":"Sinch Engage","position":6,"description":"Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.  \n\n

Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:  \n- Simple, visual campaign builder \n- Bulk SMS \n- Automated texts \n- Two-way chat \n- Email-to-text  \n- Unified team inbox \n- Templates \n- AI writing assistant \n- Analytics & delivery reports \n- Industry-leading deliverability  \n\nWe also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c165b27-f956-4a73-99c0-1a784ae02403.png","url":"https://www.softwareadvice.com.au/software/149509/sinch-engage","@type":"ListItem"},{"name":"Freshdesk","position":7,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@type":"ListItem"},{"name":"White Label Loyalty","position":8,"description":"Most loyalty platforms make you choose between control and speed. White Label Loyalty gives you both.\n\nBuilt for mid-size and enterprise businesses across B2B and B2C, our AI-powered loyalty platform helps you reward any customer action, own your customer data, and increase lifetime value — without starting from scratch or waiting months to go live. Clients see a 50%+ increase in customer lifetime value, 66% more engagement, and 44% more repeat purchases.\n\nThree ways to get started:\n\nDynamo is a plug-and-play loyalty API for product teams who want to embed loyalty directly into their existing product. Connect your infrastructure to our loyalty engine and start rewarding customer behaviour without building from scratch. A developer sandbox gets you up and running fast.\n\nActivate is our fast-launch, fully managed solution for teams who want results without heavy internal lift. We handle everything — branded mobile app or microsite, rewards setup, integrations, and ongoing support. Most clients go live in 4 to 12 weeks, which is unusually fast for enterprise.\n\nEnterprise is for organisations with complex, high-scale loyalty needs. Think multi-market, multi-tenant programmes, bespoke architecture, dedicated account management, and a team that stays with you long after launch.\n\nWhat powers all three:\n\nOur event-based loyalty engine rewards any customer behaviour — purchases, referrals, reviews, social activity, or any custom event you define. Missions, challenges, and leaderboards drive deeper engagement beyond the transaction. An AI module predicts churn and surfaces targeted interventions before customers drift.\n\nEvery interaction builds first-party data you own — giving you a direct line to your customers and the insight to act on it. The Loyalty Console gives your team real-time visibility into behaviour, rewards, and programme performance. With 3,000+ integrations covering CRM, ePOS, ERP, and more, it fits into your existing stack without disruption.\n\nFully white-labelled. SOC2 and GDPR compliant. 99.999% uptime. Enterprise-grade security built in from the ground up.\n\nTrusted by PepsiCo, Burger King, Unilever, BAT, AkzoNobel, Daikin, Ravensburger, and NerdWallet — across 25+ industries and 20+ countries, with 32 million users on the platform and 66M+ loyalty events processed.\n\nWhether you need an API to plug into your product, a branded programme launched in weeks, or a fully bespoke enterprise solution, White Label Loyalty is built to fit the way you work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bac4a9e5-ffb5-49fe-833a-0d41f7ad463e.jpeg","url":"https://www.softwareadvice.com.au/software/323722/white-label-loyalty-platform","@type":"ListItem"},{"name":"Quizell","position":9,"description":"Quizell is a polling software that helps businesses create and distribute product quizzes to gain insights into data about customers, facilitating an increase in consumer base and profits. With Quizell, customers are greeted with a product recommendation quiz whenever they visit business websites. The customer answers enable organizations to generate valuable data to market and create products that appeal to a specific customer base, and improve overall sales numbers.\n\nBusinesses can create an account, upload questions and products to your profile, customize your quiz using our provided templates or have us help you through the use of our gig on Fiverr and embed your quiz on your website and watch your profits soar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94af2039-6040-45a6-bb2b-a757f77275d9.png","url":"https://www.softwareadvice.com.au/software/263635/quizell","@type":"ListItem"},{"name":"Slack","position":10,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.com.au/software/154669/slack","@type":"ListItem"},{"name":"Viber","position":11,"description":"Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.\n\n\nThe application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. \n\n\nViber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.softwareadvice.com.au/software/146449/viber","@type":"ListItem"},{"name":"Hootsuite","position":12,"description":"Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one dashboard. The platform is designed to help businesses and organizations of all sizes manage their social media presence more efficiently. Hootsuite caters to a wide range of industries such as small businesses, financial services, government, healthcare, education, real estate, professional services, legal, agencies, and nonprofits.\n\nThe key features of Hootsuite include the ability to schedule social media posts across multiple platforms, create content quickly with an AI caption writer and hashtag generator, and track social media performance with detailed analytics and reporting. The platform also offers a unified inbox for responding to messages and comments, as well as social listening capabilities to monitor brand mentions, keywords, and trending topics. Hootsuite integrates with over 100 other tools, allowing users to manage their social media efforts in one centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.softwareadvice.com.au/software/137620/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":13,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.com.au/software/321306/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":14,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":15,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@type":"ListItem"},{"name":"Text Request","position":16,"description":"Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.com.au/software/306855/text-request","@type":"ListItem"},{"name":"Intercom","position":17,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.com.au/software/378292/intercom","@type":"ListItem"},{"name":"Typeform","position":18,"description":"Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. \n\nTypeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective.\n\nOnce your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.softwareadvice.com.au/software/324633/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.com.au/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.com.au/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"SendGrid","position":22,"description":"SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting.\n\nThe application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery.\n\nSendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5bf507c-0f6d-4cd2-ad3a-4ea41f95ab25.jpeg","url":"https://www.softwareadvice.com.au/software/390066/sendgrid","@type":"ListItem"},{"name":"Sogolytics","position":23,"description":"Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.  \n\nDesign sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.  \n\nAnd while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.softwareadvice.com.au/software/37487/sogosurvey","@type":"ListItem"},{"name":"Marketo Engage","position":24,"description":"Adobe Marketo Engage is a marketing automation platform powered by artificial intelligence. It supports B2B marketing and sales teams by providing tools for planning, executing, and measuring omnichannel campaigns. The platform helps organizations engage buyers, nurture them across various channels, align sales and marketing efforts, and analyze marketing's impact on revenue.\n\nThe platform includes automated customer profile management, continuously enriching lead and account data. It supports campaign coordination across channels such as email, web, mobile, chat, events, webinars, and digital advertising. AI-driven content personalization delivers tailored messaging and imagery while maintaining brand consistency. An intuitive interface allows users to create multistep campaigns with automated workflows that adjust based on customer behavior and data updates. Features include lead scoring, CRM connectivity, and tools for sales teams to access buyer engagement data and templates for account engagement.\n\nMarketo Engage offers dashboards, customizable reporting, and multi-touch attribution through Marketo Measure to evaluate the impact of marketing activities on revenue. It is built on a scalable and secure architecture that supports compliance needs. Additional features include Dynamic Chat, a conversational marketing tool powered by generative AI, which enhances customer engagement. The platform also supports data privacy through lead and data partitioning and allows organizations to replicate successful campaigns and assets for efficient deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/199791ad-8770-493d-bb55-98544cc98cf7.png","url":"https://www.softwareadvice.com.au/software/21522/marketo-engage","@type":"ListItem"},{"name":"Apptivo","position":25,"description":"Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) applications provide modules for contact management, lead management, opportunity management and customer service ticket management. Marketing applications include campaign management, lead segmentation and loyalty management. Businesses can select necessary applications and omit applications they do not need.\n\nOther applications include expense reports, license and insurance tracking, sales planning and territory management, cash management and budgeting. Users can access Google app integrations for Drive, Calendar and Tasks, and mobile apps are also available. Pricing is per user per month, billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.softwareadvice.com.au/software/215896/apptivo","@type":"ListItem"}],"numberOfItems":25}
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