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description: Page 13 - Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Page 13 - Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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Page: 13 / 25\
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## Products

1. [CustomerGauge](https://www.softwareadvice.com.au/software/108972/customergauge) — 4.8/5 (11 reviews) — CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict c...
2. [StoryTap](https://www.softwareadvice.com.au/software/317955/storytap) — 5.0/5 (11 reviews) — StoryTap is an AI-powered video testimonial platform that makes it easy for businesses of all sizes to collect, creat...
3. [QZZR](https://www.softwareadvice.com.au/software/151192/qzzr) — 4.3/5 (11 reviews) — QZZR is a cloud-based quizzing solution that allows users to create custom and self-branded quizzes and helps them dr...
4. [Jebbit](https://www.softwareadvice.com.au/software/182983/jebbit) — 4.7/5 (11 reviews) — Jebbit is a declared data platform that enables businesses to capture the most important customer data by creating in...
5. [AirVote](https://www.softwareadvice.com.au/software/218665/airvote) — 4.9/5 (11 reviews) — AirVote allows your restroom users themselves to rate how clean they found the restroom. Rating is done via a single ...
6. [Sailthru](https://www.softwareadvice.com.au/software/228037/sailthru) — 3.9/5 (11 reviews) — Sailthru by Zeta is a marketing automation platform designed to help businesses engage with customers across various ...
7. [Salesdrive](https://www.softwareadvice.com.au/software/367259/salesdrive) — 4.5/5 (11 reviews) — Salesdrive is a cloud-based sales engagement software designed to help businesses manage sales cycles, ROI optimizati...
8. [Merchant Centric](https://www.softwareadvice.com.au/software/335578/merchantcentric) — 4.8/5 (11 reviews) — Merchant Centric is a cloud-based platform that enables businesses to engage with their customers via social media an...
9. [Maqsam](https://www.softwareadvice.com.au/software/521118/Maqsam) — 4.5/5 (11 reviews) — Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries suc...
10. [CrossEngage](https://www.softwareadvice.com.au/software/241983/crossengage) — 4.1/5 (10 reviews) — CrossEngage is a Customer Data and Prediction Platform for growing your customer base into valuable, individual custo...
11. [Dyrect](https://www.softwareadvice.com.au/software/367553/dyrect) — 4.6/5 (10 reviews) — Customers expect sleek, seamless service - think Apple-level ease and efficiency. Unfortunately, many brands still re...
12. [Khoros Communities](https://www.softwareadvice.com.au/software/144424/khoros-communities) — 4.3/5 (10 reviews) — Khoros Communities is a community management platform for large enterprises to host and manage peer-to-peer spaces, e...
13. [Glance](https://www.softwareadvice.com.au/software/342419/glance-screen-sharing) — 4.3/5 (10 reviews) — Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ens...
14. [Poltio](https://www.softwareadvice.com.au/software/321424/poltio) — 5.0/5 (10 reviews) — Poltio is customer engagement platform that uses interactive content and engaged data to engage users across multiple...
15. [Crowdtech](https://www.softwareadvice.com.au/software/149491/crowdtech) — 4.5/5 (10 reviews) — Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surv...
16. [Chameleon](https://www.softwareadvice.com.au/software/82962/chameleon) — 3.9/5 (10 reviews) — Chameleon is a digital adoption platform for building and publishing customizable product tours and surveys to aid wi...
17. [Potion](https://www.softwareadvice.com.au/software/340163/potion) — 4.9/5 (10 reviews) — Potion is an all-in-one CRM solution that helps businesses manage their customer relationships. With Potion, you can:...
18. [Verloop](https://www.softwareadvice.com.au/software/178294/verloop) — 4.7/5 (10 reviews) — Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling bran...
19. [Connect Space](https://www.softwareadvice.com.au/software/355296/connect-space) — 4.7/5 (10 reviews) — Connect Space is a cloud-based event management software designed to help businesses create private ecosystems and co...
20. [Apteco Orbit](https://www.softwareadvice.com.au/software/419150/apteco-orbit) — 4.7/5 (10 reviews) — Apteco Orbit is a marketing insights platform that helps businesses collect, monitor, and manage data. The software e...
21. [Velaro](https://www.softwareadvice.com.au/software/160198/velaro) — 3.9/5 (9 reviews) — Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single wor...
22. [Yieldify](https://www.softwareadvice.com.au/software/323027/yieldify) — 4.7/5 (9 reviews) — Yieldify is a cloud-based solution designed to help businesses manage website personalization activities to improve c...
23. [Opportunity CRM](https://www.softwareadvice.com.au/software/365120/opportunity-suite) — 4.4/5 (9 reviews) — Opportunity® CRM by Digital4Change® is a cloud-based business management platform with an integrated BI for businesse...
24. [Thalox](https://www.softwareadvice.com.au/software/371239/thalox) — 4.7/5 (9 reviews) — - Smarter Segmentation in HubSpot: Predict, Engage, and Convert Like Never Before Thalox revolutionises your marketin...
25. [BrandBastion](https://www.softwareadvice.com.au/software/309908/brandbastion) — 4.4/5 (9 reviews) — BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

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-----

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Video Testimonials\n\nCapture authentic customer, employee, or community stories with guided prompts that make recording simple.\n\nVideos can be produced at different levels of polish—from basic design for quick turnaround to high design, fully branded and customized.\n\nBuilt-in auto-editing ensures videos are production-ready without heavy manual work.\n\nIdeal for building trust, humanizing your brand, and showcasing first-person experiences.\n\n2. Product Video Reviews\n\nCollect authentic reviews directly from customers who use your products.\n\nShowcase these reviews on product pages, e-commerce sites, and campaigns.\n\nHelp shoppers make confident decisions by showing real people explaining what they love.\n\n3. Social Content Stories (with Social Reminders)\n\nInvite your community to create short, shareable stories for social media.\n\nBuilt-in reminders make it easy for contributors to complete submissions on time.\n\nVideos are formatted for TikTok, Instagram, LinkedIn, Facebook, and other platforms.\n\nPerfect for filling your social content pipeline with authentic, brand-ready stories.\n\n4. Video for Google Business Profiles & Google Reviews (PRIVATE BETA)\n\nEnable customers to leave video reviews directly on Google Business Profiles.\n\nBoost visibility, stand out from competitors, and drive more clicks with authentic, on-camera voices.\n\nCombine written reviews with video testimonials for Google Reviews to increase trust and credibility.\n\nCurrently available in PRIVATE BETA for select partners.\n\n5. Video Editor for Sizzle Reels\n\nEasily repurpose collected content into sizzle reels for campaigns, events, or social highlights.\n\nDrag-and-drop functionality for fast, branded compilations.\n\nCreate dynamic, engaging video reels without needing advanced editing software.\n\n6. Self-Serve Platform\n\nManage campaigns, invite contributors, and publish videos directly from your StoryTap dashboard.\n\nEasy for entrepreneurs, startups, and small businesses to get started without technical skills.\n\nContributors can record from any device with intuitive prompts, re-record options, and guided scripting.\n\n7. White-Glove Managed Service\n\nFor enterprises and organizations that need full-service support, StoryTap provides a managed solution.\n\nOur team handles campaign setup, invites, moderation, video branding, and distribution.\n\nMulti-language moderation is available to support global brands.\n\n8. Hybrid “Step-In” Support\n\nAdd flexible hours when your internal team is busy.\n\nGet expert help with campaign design, video moderation, or publishing strategy—only when you need it.\n\n9. Video Branding & Customization\n\nApply your brand elements—logos, colors, fonts, and design templates.\n\nEnsure every testimonial video, product review, or social story feels consistent and professional.\n\nOptions for basic-to-high design let you scale affordably without sacrificing quality.\n\n10. Analytics & Insights\n\nMonitor video performance across web, social, and Google.\n\nUnderstand which testimonials drive the most engagement and conversions.\n\nGather insights into customer sentiment and campaign ROI.\n\nWho We Serve\nStoryTap serves entrepreneurs, nonprofits, and enterprises across industries like retail, SaaS, education, healthcare, and consumer goods. Trusted by organizations including AAA, TELUS, Samsung, Danone, UCLA Anderson, and The Forum, StoryTap helps brands unlock libraries of authentic video testimonials, reviews, and stories that accelerate growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e505d7f-0cff-4068-b9c5-af771927f9ef.png","url":"https://www.softwareadvice.com.au/software/317955/storytap","@type":"ListItem"},{"name":"QZZR","position":3,"description":"QZZR is a cloud-based quizzing solution that allows users to create custom and self-branded quizzes and helps them drive traffic on social media platforms, present targeted offers and generate qualified leads. Primary features include a drag-and-drop interface, converting quiz participants into leads, following up with potential leads and exporting lead data into third-party customer relationship management (CRM) applications.\n\n\nQZZR enables users to customize their quiz templates to capture participants' email addresses, add custom calls-to-action for sending participants to a landing page. It allows users to embed quizzes into their websites and track the success of their campaigns in real-time.\n\n\nQZZR caters to the needs of digital marketers, publishers and advertising agencies. It is suited for small, midsize and large business. Support is offered via email, over the phone and online chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6dafe4e-7afa-4440-bd37-b4360cb8e232.png","url":"https://www.softwareadvice.com.au/software/151192/qzzr","@type":"ListItem"},{"name":"Jebbit","position":4,"description":"Jebbit is a declared data platform that enables businesses to capture the most important customer data by creating interactive digital experiences. With a no-code design, users are able to build and design custom conversational experiences, intended to capture intentions, preferences, motivations, and interests from an entire customer base. Features include intelligent data capture, drag-and-drop experience builder, brand customization, integrated data and performance dashboards, and more. \n\n\nJebbit allows users to create high-performing experiences on any device or channel and customize the branding of each experience with different themes and experience types. Data attributes can be mapped to specific responses and dynamically filtered when captured, based on importance. With machine learning, Jebbit will automatically identify which declared data point needs to be captured or which channel to focus on by providing suggestions to optimize data capture and customer engagement. All data points are captured as pre-set attributes and organized into custom categories. Using intelligent dashboards, users can assess the performance of experiences and track the progress of data captures all in real-time. \n\n\nJebbit integrates with third-party solutions such as Salesforce, Mailchimp, Adobe, Neustar, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7beedb83-144b-4b0d-b34c-a8448077b68d.png","url":"https://www.softwareadvice.com.au/software/182983/jebbit","@type":"ListItem"},{"name":"AirVote","position":5,"description":"AirVote allows your restroom users themselves to rate how clean they found the restroom.  Rating is done via a single scan of a QR smiley.  Smileys are usually located within the restroom unit or stall - that's where the customer takes time, often with a smartphone in their hands. The rating can be associated with a single stall or a group of stalls at a business site. Data is collected centrally as an online dashboard and offline reports.  All questions are customizable.\n\nAirVote is self-service and free forever for a moderate usage of under 50 responses (votes) per month. This makes it interesting as a practical tool for businesses with light customer traffic.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bb305439-3305-4bd6-834d-0f88799dcbd5.jpeg","url":"https://www.softwareadvice.com.au/software/218665/airvote","@type":"ListItem"},{"name":"Sailthru","position":6,"description":"Sailthru by Zeta is a marketing automation platform designed to help businesses engage with customers across various channels including email, mobile, and web. It offers a multi-channel personalization solution and enables managers to view customers’ behavioral, purchase and consumer interest data via a unified platform.\n\nSailthru by Zeta allows users to create 360-degree customer profiles and capture both implicit and explicit data across all channels. It lets marketers gain actionable insights, manage personalized content, provide product recommendations and generate custom reports.\n\nPricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6a4cc97-94c3-445c-9c00-465c7fea5489.jpeg","url":"https://www.softwareadvice.com.au/software/228037/sailthru","@type":"ListItem"},{"name":"Salesdrive","position":7,"description":"Salesdrive is a cloud-based sales engagement software designed to help businesses manage sales cycles, ROI optimization, camping performance tracking, buyer experience, and more. The platform comes with a presentation suite that enables marketers to create interactive presentations using videos, live feeds, augmented reality, and other multimedia.\n\nSalesdrive allows organizations to create, store, share and manage documents, arrange them in folders and provider role-based access to view, edit or remove files. Its built-in contract builder lets marketing professionals create custom contracts, share them with involved parties and capture digital signatures for authorization. Other features include live proposal creation, product catalog, data synchronization, collaboration tools, virtual selling, interactive learning and more.\n\nSalesdrive's pricing details are available on request and support is provided via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd27695a-0d04-4edc-8e05-80e30b9270bb.jpeg","url":"https://www.softwareadvice.com.au/software/367259/salesdrive","@type":"ListItem"},{"name":"Merchant Centric","position":8,"description":"Merchant Centric is a cloud-based platform that enables businesses to engage with their customers via social media and drive customer loyalty, while also allowing them to identify new revenue streams through effective reputation management.\n\nThe tool provides both social media and listing management solutions. It includes reputation management, sales analytics, and customer insights to help you increase revenue. In addition to the pre-built integrations with Amazon and eBay that offer powerful functionality and reduced workload, Merchant Centric has built in custom fields for more advanced features such as discount codes, inventory level and update product prices. It also provides an analytics tool, which allows you to understand your customers' needs as well as utilize customer feedback in order to gain revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17e00716-fff9-43a4-8cb4-031281009123.png","url":"https://www.softwareadvice.com.au/software/335578/merchantcentric","@type":"ListItem"},{"name":"Maqsam","position":9,"description":"Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks. \n\nMaqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/259d97ff-d505-4e9c-a9fe-f93164eddd22.png","url":"https://www.softwareadvice.com.au/software/521118/Maqsam","@type":"ListItem"},{"name":"CrossEngage","position":10,"description":"CrossEngage is a Customer Data and Prediction Platform for growing your customer base into valuable, individual customer relationships. Easily identify, prioritize, and activate the most valuable customer audiences and retain customers through excellent customer experiences to optimize marketing spend. \n\nCrossEngage combines a real-time solution for customer data and cross-channel management with advanced AI and AutoML features to intelligently understand and play out your data.\n\nWith CrossEngage you can easily collect and act upon your first-party customer data across all marketing channels. It offers a real-time solution for customer data with cross-channel campaign management. \n\nComprehensive 360° customer profiles including detailed customer history and user behavior make you get a true understanding of all data. Moreover, CrossEngage provides features for segmentation and automated customer journeys that allow you to target and activate the most valuable customer audiences across multiple marketing channels such as email, direct mailing, programmatic advertising, social ads, and more.\n\nSimply set the right triggers within the customer journey for corresponding marketing measures and automated campaigns. By following a data-based and customer-centric interaction across all communication channels, companies strengthen their customer loyalty, increase profitability, and win and retain customers more efficiently. \n\nWith the predictive analytics features, you can create and maintain fully automated hundreds of machine learning models very easily and accurately to optimize strategy and budget decisions in marketing. Scale predictive models for customer acquisition, 1st to 2nd order propensity, CLV, conversion scores, churn prevention, and many other use cases. Use our easy-to-use model builder or create advanced, fully modifiable models in our AutoML workbench for data scientists and AI experts. \n\nOur Intelligent audience management solution makes it intuitive for anyone to prioritize your audiences based on predicted scores without effort. After you identified the most relevant and engaging audiences, use our natively built-in email or mobile push service or any other of our supported integrations to activate your audiences across channels.\n\nReducing friction and offering great flexibility, CrossEngage is easy to implement and allows you to realize simple use cases right out-of-the-box. Through their integrations and APIs, your tech setup is easily extensible, customizable, and future-proof.\n\nA team of experts supports brands in realizing a customer-centric approach from onboarding to growth to ensure the success of every client.  \n\nTo meet rising consumers’ privacy and legal expectations, CrossEngage fulfills the highest security and privacy standards. The software vendor hosts all data in the European Union and works with renowned security and privacy experts.\n\nWith 70 employees in Berlin and Hamburg, CrossEngage serves industry-leading companies such as Deutsche Bahn, Peek & Cloppenburg, Porta, Scout24, and Shop Apotheke.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dcc066a-b2b4-46a3-9368-f60a546cd4a4.png","url":"https://www.softwareadvice.com.au/software/241983/crossengage","@type":"ListItem"},{"name":"Dyrect","position":11,"description":"Customers expect sleek, seamless service - think Apple-level ease and efficiency.\n\nUnfortunately, many brands still rely on the outdated support CRMs and patchy systems.\n \nThe result? Disconnected after sales journeys, frustrated users, and operational inefficiencies .\n\nThat is where Dyrect comes in, A next-generation warranty management software system built to transform your after-sales experience into a powerful customer retention engine with features like product registration, warranty tracking, & claims management.\n\nOne-click product registration that drives opt-ins.\n\nAccurate warranty claims processing accelerates the process while cutting down costs.\n\nA clean, paperless, & fully digital warranty ownership experience your customers will love.\n\nOver 150+ global brands trust Dyrect to drive 10x customer engagement, slash claim resolution times by 50%, & register millions of genuine warranties with ease.\n\nLooking for a perfect registration software and warranty management solution?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43070bb2-f023-4e1c-b94e-57f8ba05b23f.jpeg","url":"https://www.softwareadvice.com.au/software/367553/dyrect","@type":"ListItem"},{"name":"Khoros Communities","position":12,"description":"Khoros Communities is a community management platform for large enterprises to host and manage peer-to-peer spaces, enabling customers to post queries, search content, and share experiences. The software facilitates brand development by integrating authentic and trusted content into the customer experience as well as nurturing connections and engagement with pre-existing customers.\n\n\nThe platform accelerates customer query resolution time and develops brand affinity by transforming customer interactions with a brand into digital learning experiences. The interactive platform enables customers to search and discover within the content, as well as share knowledge within the community. \n\n\nWith Khoros Communities, brand managers can foster customer engagement and participation through forums, quizzes, gamification, and blogs, providing multiple channels for customer engagement and contribution. Users can also enable commenting and question features within the platform, so customers can share experiences and contribute to the knowledge base. Customer performance and engagement reports can be generated to identify top contributors and support interactions can be moderated and monitored, reducing the potential for any negative impact on the brand due to false or untrustworthy content.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e57aec93-1c8e-4a68-926e-08aed7755438.png","url":"https://www.softwareadvice.com.au/software/144424/khoros-communities","@type":"ListItem"},{"name":"Glance","position":13,"description":"Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ea300e-135d-4bdc-8e36-0604e9b13591.jpeg","url":"https://www.softwareadvice.com.au/software/342419/glance-screen-sharing","@type":"ListItem"},{"name":"Poltio","position":14,"description":"Poltio is customer engagement platform that uses interactive content and engaged data to engage users across multiple channels. Poltio’s customizable UI/UX technology allows marketers to build loyalty and drive revenue by engaging highly qualified leads based on their interests and goals, and businesses to engage customers with interactive content embedded in and across their own digital channels.\n\nUse one of Poltio’s many ways for instant & smart product recommendations using zero party, self identified data. Poltio's Dynamic Product Finder can integrate with your product catalog and use customer choices to make rule and attribute based searches.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79d105a7-4f1e-4a79-9672-79e61004cff6.png","url":"https://www.softwareadvice.com.au/software/321424/poltio","@type":"ListItem"},{"name":"Crowdtech","position":15,"description":"Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add pre-qualified respondents to participate in research campaigns and diary studies.\n\nCrowdtech provides multiple research modules including Connect, Community, Survey, Dashboard, and Dialogue. It offers a host of features such as customizable email templates, questionnaires, remote access and more. The survey management module enables marketers to design run and manage online quantitative researches using referrals, routing, randomizations, quotas and custom links.\n\nCrowdtech includes a community channel, which allows employees to engage with clients, conduct discussion sessions and collect feedback about new products and services. Additionally, managers can generate reports and gain insights into surveys and responses in real-time via custom graphs and tables. Pricing includes annual subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4b1c482-e5db-4843-a854-dcf144fe0374.png","url":"https://www.softwareadvice.com.au/software/149491/crowdtech","@type":"ListItem"},{"name":"Chameleon","position":16,"description":"Chameleon is a digital adoption platform for building and publishing customizable product tours and surveys to aid with client website onboarding. Installation is carried out with low code requirements, or through integration with JS Snippet, a Google Tag Chrome extension, or Segment.\n\nThe platform provides a controllable user experience (UX) over the already existing interface that allows users to see what they are building in real time. The editor tool provides advanced styling options and custom cascading style sheets (CSS). Chameleon enables users to watch the creation of a tour or survey in real time, including a full preview and test option, before final publication. Editing and updating can be carried out at any point after publication.\n\nChameleon can measure and track the performance of a tour or survey through A/B testing, multi-variant testing and impact reporting. Analytics reports will identify what engages and converts users into leads through net promoter score (NPC) and customer satisfaction (CSAT) ratings, and sends the data to an already existing user stack through integrations with platforms such as Intercom, Hubspot, and Mixpanel. Tooltips can also be designed and managed within the Chameleon platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb1429ab-43b7-438e-9409-16caabde2b13.png","url":"https://www.softwareadvice.com.au/software/82962/chameleon","@type":"ListItem"},{"name":"Potion","position":17,"description":"Potion is an all-in-one CRM solution that helps businesses manage their customer relationships.\n\nWith Potion, you can:\n\n- Create and manage your contacts, leads, and opportunities so that you can see all your information in one place.\n\n- Create automated tasks with our task manager, which will help you stay on top of your workflow.\n\n- Send emails directly from Potion to keep your team informed about important updates.\n\n- Schedule meetings with your clients through the Calendar tool, so you never have to miss another meeting again!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8560967d-97fa-4bdf-bdfe-369bd1dce15a.png","url":"https://www.softwareadvice.com.au/software/340163/potion","@type":"ListItem"},{"name":"Verloop","position":18,"description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance.\n\nWith 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction.\n\nVerloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate.\nOur voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. \n\nTo further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints.\n\nIdeal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0435d1fe-c567-43b1-9ed0-14ed4a4af786.png","url":"https://www.softwareadvice.com.au/software/178294/verloop","@type":"ListItem"},{"name":"Connect Space","position":19,"description":"Connect Space is a cloud-based event management software designed to help businesses create private ecosystems and connect with participants. The platform enables managers to stream live videos and utilize built-in chat functionality to facilitate real-time customer engagement.\n\nAdministrators can offer discounts, manage online registration processes, create agendas and conduct surveys on a unified interface. Connect Space offers a matchmaking algorithm tool, which allows teams to connect event attendees with preferred business partners via mobile applications. Additionally, supervisors can collect payments in accordance with the payment card industry data security standard (PCI DSS) compliance protocols.\n\nConnect Space lets businesses integrate the system with several third-party applications including Stripe, Slack, Salesforce Sales Cloud, Zoom Meetings and YouTube. Pricing is available on request and support is extended via chat, forum, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4aadfac7-4733-4583-9157-771f0dd6c79a.png","url":"https://www.softwareadvice.com.au/software/355296/connect-space","@type":"ListItem"},{"name":"Apteco Orbit","position":20,"description":"Apteco Orbit is a marketing insights platform that helps businesses collect, monitor, and manage data. The software enables companies to visualize data, build audiences, automate campaigns, and activate channels via an intuitive interface. It caters to marketers across industries looking to optimize the impact of their campaigns.\n\nThe platform provides formidable analytics capabilities through Apteco FastStats to explore first-party data. Users can create interactive dashboards to identify insights, with the ability to filter, build lists, and drill down from visualizations. Dashboards can be branded by uploading logos and selecting color themes to share insights across the organization. Visualizations update automatically to reflect the latest data.\n\nApteco Orbit also features campaign automation with Apteco PeopleStage. Users can build and orchestrate multi-channel, multi-stage campaigns and gather responses from all marketing channels. The software allows for integrating communication history to engage prospects and customers in near real-time. Users can continually test, monitor, and optimize messaging and offers with the help of integrated AI.\n\nThe Connect module enables users to link all their data sources and design a unified data view. Data can then be integrated seamlessly across preferred applications and channels. Apteco Orbit empowers users to understand their audiences for more targeted campaigns. The data exploration and visualization tools help create and export audience segments that can be activated across channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/473719e8-4c6c-421c-b18e-181a8df70e28.png","url":"https://www.softwareadvice.com.au/software/419150/apteco-orbit","@type":"ListItem"},{"name":"Velaro","position":21,"description":"Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.\n\n- AI Chatbots and Hybrid Automation: \nGive customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.\n\n- Workflow Builder: \nPlan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs.\n\n- Unified Inbox for All Channels: \nManage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person.\n\n- Messaging, Voice, and Surveys:\nSend and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details.\n\nKey Features\n\t• Automated conversation routing and agent transfers\n\t• Specialized AI agents trained for specific topics\n\t• Suggested replies and questions to improve conversation flow\n\t• Lead qualification based on visitor behavior or responses\n\t• Custom cards and widgets for the chatbot welcome screen\n\t• Ticketing and case management for high-priority issues\n\t• Contact management with full interaction history\n\t• Performance insights to track chat, agent, and bot metrics\n\t\n- CRM Integrations and API Access:\nVelaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections.\n\n- Security and Compliance:\nDesigned for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries.\n\n- Built for teams of all sizes: \nFrom small support teams to enterprise contact centers,  Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back.\n\nTurn conversations into better experiences, all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.softwareadvice.com.au/software/160198/velaro","@type":"ListItem"},{"name":"Yieldify","position":22,"description":"Yieldify is a cloud-based solution designed to help businesses manage website personalization activities to improve conversion and customer engagement across eCommerce stores. The platform enables organizations to create, launch and manage marketing campaigns to engage with the target audience. \n\nYieldify includes behavioral segmentation functionality, which enables marketers to build customer segments and personas to target specific customers to promote products/services and run marketing campaigns. Additionally, administrators can design personalized customer journeys, provide content on exit, entry or other events, and capture customer emails","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc653ef9-6516-40fd-bea4-260dce61d01c.png","url":"https://www.softwareadvice.com.au/software/323027/yieldify","@type":"ListItem"},{"name":"Opportunity CRM","position":23,"description":"Opportunity® CRM by Digital4Change® is a cloud-based business management platform with an integrated BI for businesses of all sizes.\n\nOpportunity® CRM by Digital4Change® helps businesses manage sales, customers and operations, for call centers and marketing offices. The practical dashboards allow users to view the economic and financial part by the role or competence.\n\nUsers can manage projects, tasks, tickets and contacts shared with their customers, partners and suppliers on a unique platform.\n\nOpportunity® CRM by Digital4Change® helps users respond to customers across channels in real-time.\n\nOpportunity® CRM by Digital4Change® is available on monthly (or annual) subscriptions per user. Support is extended via phone, email, chat, blog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19e98abe-5bf0-4dcf-8169-6951dbb1f725.png","url":"https://www.softwareadvice.com.au/software/365120/opportunity-suite","@type":"ListItem"},{"name":"Thalox","position":24,"description":"- Smarter Segmentation in HubSpot: Predict, Engage, and Convert Like Never Before\n\nThalox revolutionises your marketing approach by leveraging advanced AI to predict how likely your contacts are to engage with your campaigns. It then organizes these contacts in HubSpot according to their engagement potential, using the Thalox Engagement Score, an innovative AI-driven metric.\n\n- Lead Prediction - Native Integration with HubSpot - No Tech Skills Required!\n\nThalox’s machine learning algorithm seamlessly integrates with HubSpot, requiring no technical expertise. It predicts the engagement levels of your contacts with future emails, helping you strategise more effectively.\n\n- Email Engagement - Clean and Optimize Your Database\n\nThalox helps you identify inactive contacts for re-engagement or removal, ensuring a cleaner database. It allows you to tailor your campaigns to different audience segments, enhancing the quality of leads delivered to your sales team.\n\n- How does it work?\n\nAs a native HubSpot integration, it’s easy and secure to connect thalox to HubSpot. Run a Prediction to start the analytics process. \n\nOur customer engagement score, called the thalox engagement score (TES), is what makes it all possible. It works by analysing your contact data, including all past digital activities, and giving you back 4 contact lists, grouped according to their engagement level:. \n\n●\tHigh Engagers - Highly-engaged contacts, close to becoming customers or having an upsell offer.\n\n●\tDormant Potential - Untapped potential in your database. It’s time to explore what kind of content is triggering the engagement and optimize.\n\n●\tInactive or Indecisive - Run re-engagement campaigns or data cleansing.\n\n●\tNo activity - Contacts without any email marketing activity.\n\nWith this information, you can finally bring data-driven decision-making into your email campaigns. It's the future of predictive analytics!\n\nKey benefits:\n\n-\tEffortless Segmentation: Automatically analyse and segment your contact database with precision. Say goodbye to manual list building and hello to optimised email lists.\n\n-\tBoost Engagement: Understand where your contacts are in their customer journey. Tailor your messages to increase engagement rates by up to three times and convert more leads.\n\n-\tSmart Predictions: Leverage AI to predict which contacts are most likely to engage with your future campaigns. Thalox provides real-time insights, making it a powerful tool for marketers, with no setup required.\n\n-\tSales outreach: Grab your most engaged contacts to qualify and prioritise your sales outreach effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a0d7-5460-453e-8659-5a42dd510ce5.png","url":"https://www.softwareadvice.com.au/software/371239/thalox","@type":"ListItem"},{"name":"BrandBastion","position":25,"description":"BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙\n\nTHE SOLUTIONS:\n⭢ Reputation+: Protect brand reputation with real-time moderation, crisis monitoring, and sentiment insights.\n⭢ Agent+: Scale engagement with on-brand, post-aware AI replies that are accurate, pre-drafted, and ready for fast approval. \n⭢ Engage+: Expand your community management resources with human oversight and 24/7 pre-approved replies at scale.\n\nOur platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions.\n\nTrusted by +100 DTC and leading brands like Uber, Calvin Klein, Sephora, and The North Face to manage their high-engagement social presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8e57f0c-2853-4682-ad2d-ff8fab7970d7.jpeg","url":"https://www.softwareadvice.com.au/software/309908/brandbastion","@type":"ListItem"}],"numberOfItems":25}
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