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description: Page 15 - Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Page 15 - Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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Page: 15 / 25\
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Next: [Next page](https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=16)

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## Products

1. [Wigzo](https://www.softwareadvice.com.au/software/241958/wigzo) — 4.0/5 (7 reviews) — Wigzo is a no-code customer data platform with e-commerce marketing automation capabilities. Its AI-based automation ...
2. [HelpHero](https://www.softwareadvice.com.au/software/422412/helphero) — 4.7/5 (7 reviews) — Discover just how easy it is to onboard and enhance the experience of users using HelpHero’s software platform. With ...
3. [Alida](https://www.softwareadvice.com.au/software/193702/alida) — 5.0/5 (7 reviews) — Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole tr...
4. [ServiceTonic](https://www.softwareadvice.com.au/software/32396/service-tonic) — 4.7/5 (7 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
5. [Cordial](https://www.softwareadvice.com.au/software/418155/cordial) — 4.7/5 (7 reviews) — Cordial is an advanced marketing platform that revolutionizes brand marketing strategies through full automation. Ren...
6. [SnapCall](https://www.softwareadvice.com.au/software/312074/snapcall) — 4.8/5 (6 reviews) — SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought ...
7. [Dialogue](https://www.softwareadvice.com.au/software/361580/dialogue) — 4.8/5 (6 reviews) — Dialogue helps tier 1 eCommerce websites such as L'occitane, KIKO-MILANO, Trescolori, GA-DE, and much more increase t...
8. [Apex Loyalty](https://www.softwareadvice.com.au/software/384478/apex-loyalty) — 5.0/5 (6 reviews) — Apex Loyalty is a loyalty and engagement management software based on the Salesforce platform, which helps businesses...
9. [Twilio Flex](https://www.softwareadvice.com.au/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
10. [texti.fi](https://www.softwareadvice.com.au/software/349822/textifi) — 4.5/5 (6 reviews) — Textifi’s Traffic platform is an easy-to-use yet powerful and functionally rich SMS messaging tool that has served bu...
11. [Howazit](https://www.softwareadvice.com.au/software/299613/howazit) — 4.5/5 (6 reviews) — Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journ...
12. [Cockpit](https://www.softwareadvice.com.au/software/439482/cockpit) — 5.0/5 (6 reviews) — Cockpit is a cloud-based productivity and sales enablement software that lets users analyze their customer interactio...
13. [BotPenguin](https://www.softwareadvice.com.au/software/463719/BotPenguin) — 4.8/5 (6 reviews) — BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like Whats...
14. [Quest](https://www.softwareadvice.com.au/software/518926/Quest) — 5.0/5 (6 reviews) — Quest is a customer engagement platform that uses AI-based agents to automate and manage interactions across various ...
15. [Passtastic](https://www.softwareadvice.com.au/software/528621/Passtastic) — 5.0/5 (6 reviews) — Passtastic is a digital loyalty program platform designed to help businesses manage customer rewards through Apple Wa...
16. [VeriShow](https://www.softwareadvice.com.au/software/17964/verishow) — 5.0/5 (5 reviews) — VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video...
17. [Toonimo](https://www.softwareadvice.com.au/software/90604/toonimo-walkthroughs) — 4.8/5 (5 reviews) — User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamlin...
18. [Interakt](https://www.softwareadvice.com.au/software/22158/interakt) — 5.0/5 (5 reviews) — Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes acro...
19. [CallMiner Eureka](https://www.softwareadvice.com.au/software/343881/callminer-eureka) — 4.6/5 (5 reviews) — As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate cust...
20. [MarfeelPress](https://www.softwareadvice.com.au/software/184255/marfeel) — 4.6/5 (5 reviews) — MarfeelPress is a WordPress Plugin that allows publishers to optimize every stage of the mobile experience. It helps ...
21. [WotNot](https://www.softwareadvice.com.au/software/194971/wotnot) — 4.6/5 (5 reviews) — WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp....
22. [Chatlayer](https://www.softwareadvice.com.au/software/419752/chatlayer) — 4.4/5 (5 reviews) — Chatlayer is an AI platform that lets users build voice and chatbots with no coding required, Users can automate proc...
23. [Adobe Customer Journey Analytics](https://www.softwareadvice.com.au/software/349524/adobe-customer-journey-analytics) — 4.6/5 (5 reviews) — Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for...
24. [NinjaChat](https://www.softwareadvice.com.au/software/346930/ninjachat) — 4.6/5 (5 reviews) — NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support vi...
25. [Consumer Marketing Platform](https://www.softwareadvice.com.au/software/257344/consumer-marketing-platform) — 4.8/5 (5 reviews) — NeuroTags' consumer marketing platform enables businesses to acquire retail consumers at scale via products and engag...

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Page: 15 / 25\
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Next: [Next page](https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=16)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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Its AI-based automation engine, native analytics, smart customer segmentation, and omnichannel personalization workflows allow e-commerce marketers to acquire, convert, and retain more customers than ever before. \n\nE-commerce Marketing Automation & Omnichannel Personalization for Your Brand\n\nHundreds of e-commerce brands pop up everyday.You must stand out in terms of personalization and customer experience to ensure sustained growth.\n\nWigzo’s AI-based marketing automation and e-commerce intelligence allow you to do just that within a single dashboard. \n\nHow does Wigzo work?\n\nWigzo allows marketers to discover, engage, convert, analyze and retain the most profitable e-commerce customers. \n\nYou can automate and align marketing communication over Email, SMS, Push Notifications, WhatsApp, On-site, and social channels for a 360-degree personalized experience. \n\nWigzo’s Features   \n\nOmnichannel Marketing Personalization & Engagement\n\nPersonalize and automate critical email campaigns, SMS campaigns, WhatsApp communication, Push notifications, and on-site pop-up banners with Wigzo. \n\nE-Commerce Intelligence Engine\n\nAnalyze all your e-commerce customers’ data within a single dashboard. 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The users can scan them and subscribe to your brand.\n\nVisual Automation Flow Builder\n\nCreate customer user automation flows and optimize every user journey with the state-of-art drag and drop builder. \n\nCreate Cart Abandonment Campaigns\n\nRecover lost sales with cart recovery campaigns. Send automated cart recovery links to your customers over WhatsApp, SMS, email, and nudge them to complete the purchase.\n\nWeb Push Notifications\n\nAdd new subscribers and grow your customer base with powerful web push notifications. Allow your customers to stay updated with new offers and products without forcing them to share their information.\n\nExit Intent Overlays\n\nMinimize user exists and bounce rate of your e-commerce website. Wigzo’s exit-intent overlay maps user activity and pops a capture form right before they leave the website.\n\nFacebook Messenger Automation & Broadcast\n\nAutomate your Facebook messenger handle and deploy broadcasts to push new offers and products. \n\nWigzo’s Benefits:\n\nBuilding a first-party customer database\n\nCreating smart customer segments for hyper-personalized communication\n\nReducing high customer churn-rate\n\nCombating cart abandonment & recovering lost sales\n\nPushing more sales through digital channels\n\nNudging and fast-tracking website users in their conversion journey\n\nSending mass broadcasts (Via SMS, Email & WhatsApp)\nMinimizing user bounce rate via exit intent\n\nManaging entire CRM with advanced analytics through just one dashboard","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5cf0b06-a048-4bbd-aa36-cfbf8405f601.png","url":"https://www.softwareadvice.com.au/software/241958/wigzo","@type":"ListItem"},{"name":"HelpHero","position":2,"description":"Discover just how easy it is to onboard and enhance the experience of users using HelpHero’s software platform. With no coding or design experience required, anyone can create engaging product tours and interactive walkthroughs. Creating tours with HelpHero is fast, easy and affordable. \n\nHelpHero's features include easy editing and customization, unlimited product tours, hotspots and checklists, unlimited team members, access to all standard and advanced features, analytics and integrations, custom CSS, audience targeting and personalization, and API access. It also provides support via phone, email and chat.\n\nFree 14-day trial available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48fd8ecc-bd23-4f2d-acbe-0dd0e4fafcc2.png","url":"https://www.softwareadvice.com.au/software/422412/helphero","@type":"ListItem"},{"name":"Alida","position":3,"description":"Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. \n\nThat’s why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact. \n\nWith Alida, innovative companies like HBOMax, Adobe, Lululemon, and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time. \n\nOver 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experience initiatives.\n\nJoin us on our mission to put truth into action at www.alida.com and @alidaTXM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0df110fb-839a-4041-9b63-5e5863319dc8.png","url":"https://www.softwareadvice.com.au/software/193702/alida","@type":"ListItem"},{"name":"ServiceTonic","position":4,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.softwareadvice.com.au/software/32396/service-tonic","@type":"ListItem"},{"name":"Cordial","position":5,"description":"Cordial is an advanced marketing platform that revolutionizes brand marketing strategies through full automation. Renowned and forward-thinking brands like Revolve, Eddie Bauer, and Adore Me rely on Cordial to effectively deliver high-conversion messages across various channels, including email, SMS, mobile app, social media, direct mail, and more. With Cordial, brands experience exceptional customer engagement and achieve unprecedented revenue growth, setting new records in their industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddeb06b0-3697-4e90-bb36-4463fa0a8057.png","url":"https://www.softwareadvice.com.au/software/418155/cordial","@type":"ListItem"},{"name":"SnapCall","position":6,"description":"SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers.\n\nIt's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. \n\n----------------------------------------------------------------------------------\nConversion using Chat: 5% \nConversion by Video Chat: 20%\nOffline conversion: 25-35%\n----------------------------------------------------------------------------------\nSnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. \n\n- Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer:\n- Connect hot leads with your salespeople in seconds! Offer online consultations with the customer during a video chat; \n- Extend omnichannel experiences beyond traditional stores by providing Live Video Shopping: merge online and in-store customer experience;\n- Transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling.\n\nBook a consultation with us to learn more about transforming your online customer experience!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9927381e-9f94-4d4c-acd9-b4fef997eae4.png","url":"https://www.softwareadvice.com.au/software/312074/snapcall","@type":"ListItem"},{"name":"Dialogue","position":7,"description":"Dialogue helps tier 1 eCommerce websites such as L'occitane, KIKO-MILANO, Trescolori, GA-DE, and much more increase their bottom line using advanced technology with a simple, and easy-to-use interface. Using deep learning layers and natural language processing (NLP) analysis, Dialogue is able to leverage content and users’ data into meaningful pieces of information that help us efficiently predict users‘ intent with outstanding results. Key features include user segmentation, personalized product recommendations, automated up-selling and cross-selling and product bundling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8ecf23d-a001-4a0d-8323-c4898578ab7c.png","url":"https://www.softwareadvice.com.au/software/361580/dialogue","@type":"ListItem"},{"name":"Apex Loyalty","position":8,"description":"Apex Loyalty is a loyalty and engagement management software based on the Salesforce platform, which helps businesses connect with partners, distributors and retailers to manage sales. The cloud-based solution enables organizations to define custom sales targets and incentives for customers and run marketing campaigns.\n\n\nFeatures of Apex Loyalty include rewards management, gamification, customer segmentation, a drag-and-drop interface, analytics and more. The application allows employees to capture and store customer contact details in a centralized repository. Additionally, it comes with a reporting module, which lets supervisors generate custom reports and gain insights into customer’s behaviour and market trends.\n\n\nApex Loyalty supports integration with various channel management and customer relationship management (CRM) systems. Pricing is available on request and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77312ac9-7aed-4184-91b4-097822619925.png","url":"https://www.softwareadvice.com.au/software/384478/apex-loyalty","@type":"ListItem"},{"name":"Twilio Flex","position":9,"description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.com.au/software/390119/twilio-flex","@type":"ListItem"},{"name":"texti.fi","position":10,"description":"Textifi’s Traffic platform is an easy-to-use yet powerful and functionally rich SMS messaging tool that has served businesses of all sizes for 15 years. Focusing on the quality of our service, the platform provides a clean and intuitive user interface as well as a messaging API.\n\nIn order to guarantee the expected results for your business’s personalized SMS campaigns, two-way messaging, user authentication, reminders, and more we offer an option to activate a demo account where new users can get a hands-on experience with our Traffic platform. Personalize your message content, use custom domains for link shortening, get notified for invalid numbers, manage your account with ease, including alphanumerical sender IDs, team member permissions, and enjoy visualized data on previous messages with in-depth delivery reports on one or more messages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a72dd842-ebaf-4551-8352-151e0da903fd.png","url":"https://www.softwareadvice.com.au/software/349822/textifi","@type":"ListItem"},{"name":"Howazit","position":11,"description":"Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journey, by enabling simple, smart and relevant communication. Howazit enable companies to collect feedback from customers at relevant touchpoints, measure their satisfaction, and act accordingly in a personal, tailored manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfa242e4-1d1e-4066-b264-31f2c690d254.png","url":"https://www.softwareadvice.com.au/software/299613/howazit","@type":"ListItem"},{"name":"Cockpit","position":12,"description":"Cockpit is a cloud-based productivity and sales enablement software that lets users analyze their customer interactions. Its RecordX feature helps teams identify best practices, create a coaching culture, and inspire team members with real-world examples.\n\nCockpit helps users simulate knowledge with customized training. They can replace traditional, generic training programs with personalized, engaging training tailored to the team's specific needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11097ee4-7083-4436-b8eb-28bd1b5bcbbc.jpeg","url":"https://www.softwareadvice.com.au/software/439482/cockpit","@type":"ListItem"},{"name":"BotPenguin","position":13,"description":"BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.\n\nIt offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.\n\nWith 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.\n\nBotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide.\nSocially responsible, every subscription supports global animal welfare.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31280775-9ba7-4c04-b48b-5fec357f0282.png","url":"https://www.softwareadvice.com.au/software/463719/BotPenguin","@type":"ListItem"},{"name":"Quest","position":14,"description":"Quest is a customer engagement platform that uses AI-based agents to automate and manage interactions across various channels. It is designed to help businesses enhance customer activation, retention, and lifetime value while addressing churn through real-time engagement strategies.\n\nThe platform includes pre-configured AI agents for tasks such as lifecycle email marketing, user segmentation, omni-channel journey management, and retargeting campaigns. It enables teams to analyze real-time user signals to determine the effective next steps for customer interactions. Users can also create custom AI agents through a process involving avatar customization, instruction setting, ability selection, and deployment with real-time feedback.\n\nQuest features a user-friendly interface that does not require coding expertise, allowing teams to implement and manage campaigns. It allows managers to consolidate data from multiple sources, offer analytics visualization, and centralize audience management. The platform adheres to enterprise-grade security standards, including SOC 2 Type II certification, an AI security framework, and encryption protocols.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cda8b454-7f83-41ff-8c71-d10b01313516.jpeg","url":"https://www.softwareadvice.com.au/software/518926/Quest","@type":"ListItem"},{"name":"Passtastic","position":15,"description":"Passtastic is a digital loyalty program platform designed to help businesses manage customer rewards through Apple Wallet and Google Wallet. It is suitable for industries such as coffee shops, cafes, restaurants, bars, salons, spas, gyms, fitness studios, and retail stores. The platform eliminates the need for customers to download a separate mobile application.\n\nIt supports various loyalty program formats, including stamp cards, points-based systems, membership cards, and coupons. These formats can be used individually or in combination. The platform provides a customer database that tracks details such as names, emails, visit history, and return rates. Activity heatmaps display peak traffic times to assist with staffing and planning. Automated marketing features include birthday rewards, win-back messages, and promotional offers that run without manual input. A mobile scanner app allows staff to validate rewards and issue points in real time. Multi-location businesses can manage all sites from a single dashboard with options for shared or separate program configurations.\n\nThe platform includes a business page feature that consolidates menus, booking links, social media profiles, and loyalty cards under one web address. Prepaid card functionality allows businesses to sell bundles, store credit, and memberships with upfront payment collection. Customer segmentation tools enable filtering by activity level, card type, or visit frequency for targeted messaging campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5262f90d-03d5-4ec3-869c-9c03a2de0b88.png","url":"https://www.softwareadvice.com.au/software/528621/Passtastic","@type":"ListItem"},{"name":"VeriShow","position":16,"description":"VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and monitor sales, and is designed for a range of online businesses looking to manage two-way communication with their customers.\n\n\nVeriShow Sales Enablement Platform assists sales personnel to manage customer interactions and offers document sharing as well as form filling capabilities. VeriShow supports newer engagement technologies based on the HTML5 protocol. One of these is co-browsing, which lets agents assist online customers by browsing the website along with them.\n\n\nVeriShow is sold on a per-agent basis and is deployed as cloud-based software. It runs in standard Internet browsers and is compatible with all major operating systems. Native mobile apps are also available for Android and iOS devices.\n\n\nCustomer support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22990b03-1af9-4674-b32f-3549a18fd83d.png","url":"https://www.softwareadvice.com.au/software/17964/verishow","@type":"ListItem"},{"name":"Toonimo","position":17,"description":"User Experience Made Easy, for Everyone.\n\nToonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives.  For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment.  The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks.\n\nCome learn more about Toonimo and request a free demo:\nhttps://www.toonimo.com/why-toonimo/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8840c33b-9f17-497f-8964-f954aad60f2a.png","url":"https://www.softwareadvice.com.au/software/90604/toonimo-walkthroughs","@type":"ListItem"},{"name":"Interakt","position":18,"description":"Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.\n\n\nInterakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.\n\n\nA live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.\n\n\nInterakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/139cb7e7-3095-4e19-a2d2-f317c0793937.png","url":"https://www.softwareadvice.com.au/software/22158/interakt","@type":"ListItem"},{"name":"CallMiner Eureka","position":19,"description":"As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning,   CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization.\n\nThe CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction.\n\nCallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions.\n\nAdditionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth.\n\nCallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership.\n\nCallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f05cedd9-b417-4219-b223-afb9afa05b4e.png","url":"https://www.softwareadvice.com.au/software/343881/callminer-eureka","@type":"ListItem"},{"name":"MarfeelPress","position":20,"description":"MarfeelPress is a WordPress Plugin that allows publishers to optimize every stage of the mobile experience. It helps businesses create valuable mobile experiences by expanding their audience, improving user engagement, and increasing monetization opportunities. Features include integrated SEO tools, a content delivery network (CDN), progressive web apps (PWA), UX tools, server-to-server header bidding, Ad Placement optimization, premium Ad Networks, push notifications, data insights and more.\n\n\nWith MarfeelPress’ content delivery network and PWAs, readers are able to load pages with split-second speed and navigate with seamless performance. It enhances the performance by improving lighthouse scores, SEO, and page performance results. Publishers can publish and monetize content worldwide across multiple publishing platforms and channels. Using integrated monetization tools, publishers can monetize traffic from multiple sources and optimize ad delivery to maximize revenue without reader disengagement. The solution utilizes UX tools such as theming and styling, layout designing, and element loading to optimize displayed content to provide a frictionless experience for natural engagement and retention. \n\n\nMarfeelPress utilizes multi-channel publishing to publish content across multiple platforms such as Apple News, Google News, Google AMP, Facebook Instant Articles, Discover, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae972f6d-099b-4ebf-84e2-c53893c6d7c7.png","url":"https://www.softwareadvice.com.au/software/184255/marfeel","@type":"ListItem"},{"name":"WotNot","position":21,"description":"WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp. With WotNot, you can turn your anonymous website visitors into qualified leads and ensure higher customer satisfaction through multiple platforms. Create enticing automated conversational flow using templates to generate leads, provide 24/7 customer support, and enhance your sales. Include rich media format in the bot builder like images and GIFs and leverage human handover feature for complex customer queries.  Get started with conversational marketing using WotNot’s integrations like Airtable, Google Calendar, Dialogflow, Shopify, and Salesforce and provide a personalized experience through multilingual conversational experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5517ed8-461e-4d0e-943f-43b881029252.png","url":"https://www.softwareadvice.com.au/software/194971/wotnot","@type":"ListItem"},{"name":"Chatlayer","position":22,"description":"Chatlayer is an AI platform that lets users build voice and chatbots with no coding required, Users can automate processes and personally connect with customers across multiple channels. This platform offers features such as chatbot templates, analytics, and integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d8ae93c-8aa3-4a11-bf72-8d2c5aeef07d.png","url":"https://www.softwareadvice.com.au/software/419752/chatlayer","@type":"ListItem"},{"name":"Adobe Customer Journey Analytics","position":23,"description":"Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. Purpose-built to support a modern, first-party data strategy, it helps organizations ensure marketing data remains compliant as privacy policies evolve while delivering the customer-level intelligence needed to drive more relevant and personalized experiences. With powerful, flexible data frameworks, businesses can effortlessly ingest, process, and unify all types of customer data, enabling sophisticated analytics that reveal insights in seconds.\nCustomer Analysis\nCustomer Journey Analytics synthesizes customer identity and engagement by connecting and standardizing behavioral and trait-based data for quick, comprehensive insights and analysis. Graph-based stitching links IDs from multiple channels and devices into a single unified profile, helping organizations verify that AI-powered segmentation and predictions protect customer privacy effectively by ensuring every profile is built on accurate, governed first-party data.\nData Flexibility\nAn adaptable data framework eliminates typical manual constraints, simultaneously supporting event, profile, and look-up data with on-demand self-serve capabilities. Derived fields allow teams to transform data and adapt analyses on the fly — retroactively and without harming original data — reducing costly IT cycles and accelerating time to insight.\nData Governance and Privacy\nCustomer Journey Analytics provides governance capabilities that protect customer data with a patented, extensible framework built on Adobe Experience Platform. Data labeling, consent management, policy creation, and role-based permissions ensure AI-driven insights don't expose sensitive customer information. Built-in policy enforcement and usage alerts provide auditing capabilities that help ensure AI-driven marketing analytics comply with organizational data policies. Transparency into the algorithms used to process and model data supports marketing compliance, giving teams full confidence in AI-driven outputs.\nAI-Driven Insights\nCustomer Journey Analytics transforms growing amounts of customer experience data into actionable intelligence using generative AI and machine learning for segmentation, attribution, propensity modeling, and queries. The Data Insights Agent enables teams to ask questions in natural language and receive instant visualizations — without SQL or IT queues — making sophisticated analysis accessible across the entire organization.\nFull Journey View\nBy linking customer identity and interactions across channels, devices, and time, Customer Journey Analytics provides a complete contextual map of engagement paths, revealing deeper, previously unreachable insights. Report-time processing delivers cross-channel insights within seconds, and interactive visualizations — including fallout, flow, and cohort analysis — surface friction points and conversion drivers across the full journey.\nActionable Intelligence\nActivation and integration tools let teams support compliant personalization and engagement strategies by putting insights to work immediately through native connections to Adobe Real-Time CDP and Adobe Journey Optimizer — improving customer experiences and maximizing ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07e088e2-f8cd-48da-a9b6-7d0053c38e62.png","url":"https://www.softwareadvice.com.au/software/349524/adobe-customer-journey-analytics","@type":"ListItem"},{"name":"NinjaChat","position":24,"description":"NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. \n\nManage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.\n\nIntegrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.\n\nProduct features\nMulti-Channel Support : Single bot for all your social media platforms\nUnlimited Department : Create different department to manage \nUI Theming:Customize your text, colors, themes, and designs\nAgent Dashboard: Manage your agent status, information, and set up\nApp Integration: Automate your CRM process, reduce issues, manage tasks\nConversation History: Keep track of all the customer chat details\nAdvance Reports: Monitor your support agents' performance and export detailed chat reports\nVideo Conferencing:Create custom video conference interactions with built-in features\nChatbot Software:Manage customer support, improve marketing efforts instantly.\n\n\n\n\n500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.\n\nOur Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. \n\nMarketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities.\n\nOur HR & Ops suite helps HR professionals along the entire employee life cycle -  Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance.\n\nOur Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. \n\nOur Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. \n\nCollaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat.\n\nOur Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more.\n\nWe’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. \n\nCome, Join the 500apps now.\n\nThank you for your time!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2d283f-437f-483b-a7ee-50f82a711b5f.png","url":"https://www.softwareadvice.com.au/software/346930/ninjachat","@type":"ListItem"},{"name":"Consumer Marketing Platform","position":25,"description":"NeuroTags' consumer marketing platform enables businesses to acquire retail consumers at scale via products and engage them for a lifelong relationship. Its patent-pending technology empowers users with the ability to know important information about customers in real-time, build brand affinity and increase product sales.\nThe solution includes embeddable tags that monitor an individual's cognitive state and streaming analytics that create actionable insights in real-time. Brands can create loyalty through interactive digital experiences that lead to the sale of products while also connecting customers with a world of relevant, personalized information","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7846e8ed-bac7-4e7a-a28a-1bbd499bb28b.png","url":"https://www.softwareadvice.com.au/software/257344/consumer-marketing-platform","@type":"ListItem"}],"numberOfItems":25}
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