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description: Page 17 - Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Page 17 - Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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Page: 17 / 25\
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Next: [Next page](https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=18)

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## Products

1. [iNexus](https://www.softwareadvice.com.au/software/137692/inexus) — 4.3/5 (3 reviews) — iNexus the most Innovative dialing solution that never displays "SPAM or SCAM likely" while dialing. it's proven to i...
2. [ActivEngage](https://www.softwareadvice.com.au/software/98966/activengage) — 5.0/5 (3 reviews) — ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying ex...
3. [Nixxis Contact Suite](https://www.softwareadvice.com.au/software/213790/nixxis-contact-suite) — 4.3/5 (3 reviews) — Nixxis Contact Suite is meant for organizations dealing in customer interactions (voice or digital). We specialize in...
4. [AlphaChat](https://www.softwareadvice.com.au/software/190594/alphachat) — 5.0/5 (3 reviews) — AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eC...
5. [Bubbl](https://www.softwareadvice.com.au/software/270194/bubbl) — 5.0/5 (3 reviews) — Bubbl is a zero party data app plug-in that unlocks an API and cloud based mobile marketing platform. Bubbl easily pl...
6. [Fullview](https://www.softwareadvice.com.au/software/363540/fullview) — 5.0/5 (3 reviews) — Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer reso...
7. [Fanomena Events](https://www.softwareadvice.com.au/software/340465/fanomena-events) — 4.7/5 (3 reviews) — Fanomena Events is an influencer marketing software designed to help event organizers and sponsors create digital pla...
8. [Support.cc](https://www.softwareadvice.com.au/software/318352/support-cc) — 5.0/5 (3 reviews) — Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer su...
9. [LoyaltyXpert](https://www.softwareadvice.com.au/software/253327/loyaltyxpert) — 4.3/5 (3 reviews) — LoyaltyXpert is a SaaS-based loyalty management software built to help manufacturers, enterprises, and B2B brands imp...
10. [USAN Contact Suite for Amazon Connect](https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Con...
11. [NestDesk](https://www.softwareadvice.com.au/software/360591/nestdesk) — 5.0/5 (3 reviews) — NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, ...
12. [Odigo](https://www.softwareadvice.com.au/software/316316/odigo) — 4.0/5 (3 reviews) — Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their cu...
13. [CardClan](https://www.softwareadvice.com.au/software/335870/cardclan) — 5.0/5 (3 reviews) — Customer involvement and employee gratitude are simplified via CardClan\! With only a few clicks, you can now share lo...
14. [Gnatta](https://www.softwareadvice.com.au/software/135403/gnatta) — 4.7/5 (3 reviews) — Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to la...
15. [Touchpoint MX](https://www.softwareadvice.com.au/software/267135/touchpoint-mx) — 4.7/5 (3 reviews) — Touchpoint MX – a Kiwi-built marketing automation platform that unites email, SMS, surveys, and loyalty in one secure...
16. [StackAdapt](https://www.softwareadvice.com.au/software/179290/stackadapt) — 4.3/5 (3 reviews) — StackAdapt is a display advertising platform, which helps businesses in healthcare, finance, retail and other industr...
17. [Evam](https://www.softwareadvice.com.au/software/361010/evam-continuous-intelligence) — 4.7/5 (3 reviews) — Utilizing an AI-based, machine-driven approach, Evam Continuous Intelligence Platform is a customer experience platfo...
18. [e-satisfaction.com](https://www.softwareadvice.com.au/software/318182/e-satisfaction) — 4.7/5 (3 reviews) — e-satisfaction.com is an Enterprise Feedback Management Software that collects feedback during important moments of t...
19. [Optimove](https://www.softwareadvice.com.au/software/283764/optimove) — 4.3/5 (3 reviews) — Optimove is a customer-led marketing platform that helps companies get closer to their customers and learn about them...
20. [ClientZen](https://www.softwareadvice.com.au/software/370227/clientzen) — 5.0/5 (3 reviews) — ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time m...
21. [elastic](https://www.softwareadvice.com.au/software/389384/elastic) — 5.0/5 (3 reviews) — Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to depl...
22. [Bonder](https://www.softwareadvice.com.au/software/376346/bonder) — 5.0/5 (3 reviews) — Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, servi...
23. [virsaic](https://www.softwareadvice.com.au/software/434662/virsaic) — 5.0/5 (3 reviews) — virsaic is a digital ecosystem that helps businesses manage customer communications and digital interactions across m...
24. [Apteco PeopleStage](https://www.softwareadvice.com.au/software/426008/apteco-peoplestage) — 4.7/5 (3 reviews) — Apteco PeopleStage is a campaign automation software that creates, manages, and delivers automated, personalized mark...
25. [Agillic](https://www.softwareadvice.com.au/software/421560/agillic-dialogue) — 4.3/5 (3 reviews) — Agillic is a multi-channel marketing automation platform for B2C brands across several industries, including finance,...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

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-----

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Request-free trial Now.  \n\nOutbound: predictive, preview, SMS, emails, Omni Channel. \n  \nInbound:  Ai natural language, IQ skill-based routing, WFO, Agent screen Dynamic Variable Scripting.\n\nStrategies:   Quarterback Dialer, DialerDialog Call Flow,  Trotline prospector,  Ai digital agent. \n\niNexus2 Hot features. \n•\tContact center conversational Ai with voice & bot. \n•\tInnovative exclusive dialing algorithm that removes “Spam/Scam Likely” while in dialing mode, increasing contacts and sales.      \n•\tCompliance call initiator “quarterback” dialer when calling Florida where predictive dialing has been ban,  works for cell phone dialing as well.        \n•\tSpeech transcription to text (check list) for quality and compliance at agent screen.  \n\nNew strategies to Increase acquisitions & contacts.      \n•\tDialog call flow:  based on attempts, conditions, results then take actions... Drops TTS message, send SMS, send email,  Omni Channel,  change lead status, .      \n•\tTrotline prospector..  send calls, SMS, emails in same string with click web call to talk now,   Nurture leads on responses.    \n•\tInbound or Outbound skills-based routing, by custom fields such as State, Product, Services,  with WFO.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a82aac05-2344-4135-800a-992d9a0c7b58.png","url":"https://www.softwareadvice.com.au/software/137692/inexus","@type":"ListItem"},{"name":"ActivEngage","position":2,"description":"ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying experience of customers through guided assistance. Features include lead routing, real-time escalations, automated form fill, reporting and analytics.\n\n\nActiveEngage comes with a PreRead feature, which enables sellers to create responses for customer queries before the message is received. It allows agents to manage chat queues, share media files with buyers and provide information through SMS, pay-per-click ads, social media and more. Moreover, supervisors can handle issues such as overbooking, time conflicts or missed appointments. \n\n\nActivEngage offers integration with various third-party applications such as Facebook Messenger, Carfax, Lotlinx, XTime, DealerSocket and more. It comes with mobile applications for iOS and Android. Pricing is available on request and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56111f7b-cdaa-443c-a608-5441e3f8eac4.png","url":"https://www.softwareadvice.com.au/software/98966/activengage","@type":"ListItem"},{"name":"Nixxis Contact Suite","position":3,"description":"Nixxis Contact Suite is meant for organizations dealing in customer interactions (voice or digital). We specialize into providing one of the most complete solution on the market to outsourcers, banking, finance and insurance industry respectively.\n\nSince its inception Nixxis' aim is to help businesses build rapport and support to their customers. We can support your daily operations while providing you with a powerful contact centre solution that would boost your agents productivity by 25%.\n\nWe have the possibility to integrate with CRMs like Salesforce, Zoho, HubSpot, ActiveCampaign, Dynamics365 and so on. \n\nTo ensure that your customers have a unique  experience, Nixxis provides you with:  \n\n- Interactive Voice Responder (IVR) \n- Automatic Call Distributor (ACD) \n- Best Predictive Dialer on the market \n- Personalized user interface \n- AI & Chatbot \n- Integrable with Social Media Channels and CRMS\n- Personalized Reporting & Analytics for decision making \n- Customizable & Flexible supervisory and monitoring tool. \n\nWe have one of the most complete solution on the market while being RGPD compliant and allowing 3rd party integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/754c4cc9-e008-4354-b044-00f70a1a64f6.png","url":"https://www.softwareadvice.com.au/software/213790/nixxis-contact-suite","@type":"ListItem"},{"name":"AlphaChat","position":4,"description":"AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.\n\nUsing AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.\n\nAlphaChat's pricing is based on request and support is extended via live chat, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.softwareadvice.com.au/software/190594/alphachat","@type":"ListItem"},{"name":"Bubbl","position":5,"description":"Bubbl is a zero party data app plug-in that unlocks an API and cloud based mobile marketing platform. \n\nBubbl easily plugs into any existing app to provide location-aware out-of-app customer engagement tools that work to improve app retention. The Bubbl platform provides a suite of media delivery tools that include video content, audio content including podcasts, push notifications, survey tools, images and deep links supporting m-commerce to improve overall customer engagement. \n\nMobile marketing campaigns delivered via our platform can be managed in real-time and unlock direct engagement between brand and consumer, based on location, time and relevance while also providing insights into user behaviour and impact, plus evidence of ROI and attribution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5826872-061f-4c4f-bc49-dabdee1d7c14.png","url":"https://www.softwareadvice.com.au/software/270194/bubbl","@type":"ListItem"},{"name":"Fullview","position":6,"description":"Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer resolution times? \nFullview's AI agent for customer support is designed specifically for teams like yours who need to scale support without constantly hiring more agents.\n\nWhat makes Fullview different: Unlike traditional AI customer service tools that just answer questions, Fullview's AI agent actually takes action. It guides customers through your application step-by-step, resolves product-related issues autonomously, and functions as an AI onboarding agent to help new users get started successfully.\n\nPerfect for support teams when:\n\nYour team spends too much time on repetitive product questions\nNew customers struggle to navigate your software and need constant guidance\nYou want to provide 24/7 support without night shift coverage\nResolution times are too long because agents can't see what customers are experiencing\nYou need to scale support for a growing user base without proportionally growing headcount\n\nWhat your team gets: Deploy with just one line of code and start resolving issues immediately. No technical setup, training databases, or complex configurations. Your AI agent works within your existing Intercom, Zendesk, or Salesforce setup, so your team doesn't need to learn new tools.\nSupport when you need it: Fullview provides dedicated onboarding assistance, comprehensive documentation, and ongoing support to ensure your team maximizes the AI agent's capabilities.\n\nBest fit for: Customer support, success, and product teams at SaaS companies, financial services, and software companies with 50+ employees who want AI customer service that actually solves problems instead of just talking about them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6473e863-b377-4774-b99e-8287283cfc06.png","url":"https://www.softwareadvice.com.au/software/363540/fullview","@type":"ListItem"},{"name":"Fanomena Events","position":7,"description":"Fanomena Events is an influencer marketing software designed to help event organizers and sponsors create digital platforms to share personalized content with the target audience. The solution enables managers to create email campaigns using built-in templates on a unified interface.\n\nAdministrators can generate reports to gain insights into clicks, likes, social shares, views and email opening rates. Fanomena Events allows teams to secure data in compliance with general data protection regulation (GDPR) protocols. Additionally, supervisors can find events based on dates, locations, tie duration, availability and other metrics on a centralized dashboard.\n\nFanomena Events lets stakeholders connect with event managers to negotiate prices and process payments. Pricing is available on a per-event basis and support is extended via chat, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11fedf7d-d54d-4338-a2fb-3dadb412d39f.png","url":"https://www.softwareadvice.com.au/software/340465/fanomena-events","@type":"ListItem"},{"name":"Support.cc","position":8,"description":"Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows businesses to manage customer discussions across email, phone, chat, social media, and instant messaging, boost agent efficiency with smart automation, offer self-service and branded help centers, and measure critical performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.softwareadvice.com.au/software/318352/support-cc","@type":"ListItem"},{"name":"LoyaltyXpert","position":9,"description":"LoyaltyXpert is a SaaS-based loyalty management software built to help manufacturers, enterprises, and B2B brands improve customer retention and channel engagement. Launched in 2017, it provides a unified platform for digital channel engagement, sales management, and scalable loyalty programs.\n\nBusinesses can run customer loyalty programs, channel partner initiatives, and influencer rewards programs using advanced rewards management tools, automation, gamification features, and real-time analytics. As an AI-powered loyalty program software, it delivers intelligent insights for smarter decision-making and better performance tracking.\n\nThe platform also includes a sales tracking app, warranty management software, and meet management software within its loyalty ecosystem. With seamless integration into existing systems, LoyaltyXpert helps increase repeat purchases, strengthen partner performance, and drive measurable ROI through structured, easy-to-manage loyalty strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06259cc5-daef-400c-abd3-d4bed207b486.png","url":"https://www.softwareadvice.com.au/software/253327/loyaltyxpert","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":10,"description":"USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fc0ce3c-7603-4238-ab71-c6f22f9a6608.png","url":"https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"NestDesk","position":11,"description":"NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service into a profitable sales channel with NestDesk. \nIt centralizes customer messages from multiple channels, including Facebook Messenger, Live Chat, etc. into one inbox. Rather than switching tabs, merchants can keep track of all conversations and view customer profiles shown next to each conversation. Especially, NestDesk enables support agents to create or edit orders on behalf of customers just from the chat dashboard. It shortens the customer buying process and makes them happier.\nWhat's more, NestDesk empowers customers by offering self-service widgets. The 24/7 help desk provides well-organized and customizable topics, whereas the pre-made chatbot allows them to resolve repetitive queries immediately. Customers will be informed of their order status right away by filling in the order tracking form that is integrated into the chat widget.\nAlso, managing conversations has never been so simple with NestDesk. Your team members can use private notes to summarize long conversations and pass information within the team better. NestDesk lets agents create pre-defined responses for queries to communicate quickly with customers. Administrators are also able to access the insightful report of conversations metrics, converted conversation, sales per agent etc.\nNestDesk is easy to use and totally free. You can view app documentation and video tutorials or reach out to the app support team via live chat or email if you have any questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd11dc66-4cb9-440c-8c8d-aeb0171bb6d8.png","url":"https://www.softwareadvice.com.au/software/360591/nestdesk","@type":"ListItem"},{"name":"Odigo","position":12,"description":"Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship.\ninnovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69de4aac-52db-4645-b673-278837fcab86.png","url":"https://www.softwareadvice.com.au/software/316316/odigo","@type":"ListItem"},{"name":"CardClan","position":13,"description":"Customer involvement and employee gratitude are simplified via CardClan! With only a few clicks, you can now share love, happiness, and thanks with your clients or coworkers. Choose from a variety of vibrant cards with personalized inscriptions (even GIFs!) that will make everyone smile ear-to-ear for any occasion, including birthdays, anniversaries, onboarding days, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91d884e9-32d1-4159-a008-3b66e065c8cc.png","url":"https://www.softwareadvice.com.au/software/335870/cardclan","@type":"ListItem"},{"name":"Gnatta","position":14,"description":"Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.\n\n\nUsing the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. \n\n\nIt can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e70f17a-adee-4981-ada1-904e5bc526e9.png","url":"https://www.softwareadvice.com.au/software/135403/gnatta","@type":"ListItem"},{"name":"Touchpoint MX","position":15,"description":"Touchpoint MX – a Kiwi-built marketing automation platform that unites email, SMS, surveys, and loyalty in one secure ISO 27001-certified solution with local NZ support.\n\nTouchpoint MX is a Kiwi-built marketing automation and email marketing platform designed for regulated industries in New Zealand and Australia, including banks, insurers, utilities, and enterprise brands. With ISO 27001-certified security, local NZ support, and a proven track record, Touchpoint MX helps marketing and CX leaders engage customers, grow loyalty, and deliver measurable business outcomes.\n\nAt its core, Touchpoint MX unites five capabilities in one secure platform: Email Marketing, Marketing Automation, CRM Integration, Customer Engagement, and Customer Loyalty. This combination allows organisations to simplify their stack, reduce compliance risk, and run effective campaigns at scale.\n\nEmail Marketing\nTouchpoint MX enables teams to create and send branded email and SMS campaigns quickly with drag-and-drop templates and reusable blocks. Dynamic fields and advanced segmentation ensure each message is relevant, while triggers like sign-ups, renewals, or abandoned journeys automate communication. Marketers can measure deliverability, clicks, conversions, and ROI, making Touchpoint MX one of the most comprehensive email marketing platforms in New Zealand.\n\nMarketing Automation\nWith a visual journey builder, Touchpoint MX lets marketers design event-triggered flows across email, SMS, and surveys. Journeys can be personalised by behaviour, consent, or value, enabling targeted onboarding, nurturing, and retention campaigns. A/B testing, cohort reporting, and attribution make it easy to learn what works and optimise faster.\n\nCRM Integration\nTouchpoint MX connects seamlessly with your existing CRM, acting as the execution layer for campaigns. It uses CRM fields and events to trigger the right messages, while writing engagement data back into the CRM for sales and service teams. This ensures consent is centralised and compliant, and every marketing action is visible across the organisation.\n\nCustomer Engagement\nBy orchestrating communications across channels, Touchpoint MX helps brands keep customers informed and engaged. Lifecycle-based messages such as welcomes, activations, service updates, and win-backs can be automated. Embedded surveys capture real-time feedback, enabling teams to close the loop quickly. Dashboards show reach, response, and outcome metrics so CX leaders can prove impact.\n\nCustomer Loyalty\nTouchpoint MX supports both points-based and tier-based loyalty programs. Marketers can issue vouchers or perks, trigger rewards based on spend or activity, and communicate value through email or SMS. Combined with engagement and feedback tools, these loyalty journeys build repeat behaviour and reduce churn.\n\nWhy Touchpoint MX\nUnlike global platforms that lack local understanding, Touchpoint MX is purpose-built for New Zealand and Australian organisations that need secure data handling, ISO 27001 compliance, and a responsive local support team. Whether you are evaluating email marketing platforms in New Zealand, comparing marketing automation NZ options, or seeking to unify CRM, engagement, and loyalty in one tool, Touchpoint MX is designed to deliver.\n\nBook a 15-minute demo to see how Touchpoint MX can help your organisation engage customers, automate journeys, and drive measurable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61228c98-8282-4d5a-a5b6-0a306ec8a6d3.png","url":"https://www.softwareadvice.com.au/software/267135/touchpoint-mx","@type":"ListItem"},{"name":"StackAdapt","position":16,"description":"StackAdapt is a display advertising platform, which helps businesses in healthcare, finance, retail and other industries create, plan and execute marketing campaigns. Administrators can gain visibility into audiences, contextual insights, site transparency, impressions, conversions and other metrics using custom reports and a centralized dashboard. \n\n\nStackAdapt allows marketers to automate targeted campaigns by defining multiple bid tactics. Its Ad Previewer enables businesses to view video, display and native advertisements before launching them on specific domains. Professionals can manage campaign outreach across various devices and channels such as TVs, desktops and tablets. Additionally, supervisors can export or schedule reports according to requirements and execute campaigns using artificial intelligence (AI) technology.\n\n\nStackAdapt integrates with several third-party systems such as Funnel.io, TapClicks and more. Pricing is available on request and support is extended via email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7f4153b-1b5c-4de2-b8f6-d63770023095.png","url":"https://www.softwareadvice.com.au/software/179290/stackadapt","@type":"ListItem"},{"name":"Evam","position":17,"description":"Utilizing an AI-based, machine-driven approach, Evam Continuous Intelligence Platform is a customer experience platform that orchestrates customer journeys by processing and visualizing real-time context data. Evam CI Platform utilizes built-in solutions to process real-time data, design customer-focused processes, predict intelligence, enrich data sources, and manage IoT devices. These solutions are: Evam Actions, Evam Intelligence, Evam Enterprise Cache, Evam Rule of Things.\n\n\nEvam Actions is designed to capture and process real-time streaming data such as location data, sensor and machine data, business process workflows, and CRM and customer experience data. Customer service focused teams can build and design customer journeys for customer interactions, device actions, process control, decision support, warning/alerts, and more. \n\n\nEvam Intelligence can predict future flows of streaming data using machine-learning algorithms. Users can discover the most frequent customer paths from different channels such as IVR, SMS, mobile app, CRM, and others. All ML models can be created, tracked, and managed using an integrated model manager.\n\n\nIn addition to Evam Intelligence, as a superior product; Evam Marketing Hub offers a well-rounded solution to create automated marketing campaigns based on every user's actions. \nEvam Marketing enables enterprises to take real-time actions on billions of data generated from online & legacy channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a79e49fe-5160-4221-894f-59c10214ecf0.png","url":"https://www.softwareadvice.com.au/software/361010/evam-continuous-intelligence","@type":"ListItem"},{"name":"e-satisfaction.com","position":18,"description":"e-satisfaction.com is an Enterprise Feedback Management Software that collects feedback during important moments of the customer journey.\nOrganizations that trust e-satisfaction.com have customers in the center of their attention and seek ways to improve their experiences, on an omnichannel level, while realizing business growth from recovering unhappy customers. \ne-satisfaction.com helps organizations collect customer feedback to support customer facing teams by sharing insights on what their customers say, how they feel and what would increase their satisfaction levels. Listening to the Voice of your Customers, can help you gather data for the entire organization to improve your operations and do what drives customer recovery and positive word of mouth, while leveraging the great work that you do, by exploiting our marketing campaigns & reputation features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/549158aa-b385-4d30-afe1-b9f52bf38199.png","url":"https://www.softwareadvice.com.au/software/318182/e-satisfaction","@type":"ListItem"},{"name":"Optimove","position":19,"description":"Optimove is a customer-led marketing platform that helps companies get closer to their customers and learn about them. Optimove enables businesses of all sizes to enhance their customer experience using AI, digital channels, and personalized cross channel campaigns. You can use it to learn about your customers in real time, create actionable audience segments, and personalize all of your communications on any device, at any time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bff03473-e4e3-4e4a-bc0e-42295e9ffb80.png","url":"https://www.softwareadvice.com.au/software/283764/optimove","@type":"ListItem"},{"name":"ClientZen","position":20,"description":"ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.\n\n1. Automated feedback analysis - ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).\n\n2. Accurate insights - ClientZen gives you the contact reasons, recurring issues, main questions, and top feature requests.\n\n3. Instant answers with Mantra AI - Mantra AI gives quick, meaningful answers on specific customer experience topics.\n\n4. Real time monitoring - ClientZen shows feedback trends, detects anomalies (feedback spikes), and sends personalized notifications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/004c6ec7-b824-4cab-a415-f49d461ded2d.png","url":"https://www.softwareadvice.com.au/software/370227/clientzen","@type":"ListItem"},{"name":"elastic","position":21,"description":"Elastic is an omnichannel chatbot platform for automated customer engagement. The platform enables businesses to deploy AI-powered bots on various channels, including WhatsApp, Facebook Messenger, Instagram and Google My Business, to engage customers. Elastic caters to organizations across industries like retail, banking, insurance, travel and more. \n\nThe platform comes with conversational chatbots that leverage AI to understand customer queries and respond instantly. Key features include live chat to enable real-time conversations between customers and human agents. There is also a visual, no-code bot builder to create flows and deploy bots easily. \n\nElastic provides pre-built, customizable solutions for different industries to accelerate adoption. Users can integrate Elastic with existing CRM, analytics and marketing tools using APIs for greater value. The platform supports multilingual bots to serve global audiences and advanced capabilities like video chat and ChatGPT integration help boost customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70d02adf-7bb8-4d1f-b7db-7a42eacee337.png","url":"https://www.softwareadvice.com.au/software/389384/elastic","@type":"ListItem"},{"name":"Bonder","position":22,"description":"Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, service partners, and customers. With various features tailored for desktop and mobile devices, Bonder empowers organizations to optimize self-service, improve customer satisfaction, and drive additional sales.\n\nKey Features of Bonder include customized customer materials, help assistants, service functions, product management, customer feedback, context sales, service checklists, and customer-specific documents and videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a87e4a9-c364-4368-b30c-34d5c309869f.png","url":"https://www.softwareadvice.com.au/software/376346/bonder","@type":"ListItem"},{"name":"virsaic","position":23,"description":"virsaic is a digital ecosystem that helps businesses manage customer communications and digital interactions across multiple channels and devices, including outbound and inbound.\n\nvirsaic is a digital platform that allows businesses to streamline the entire customer lifecycle. It assists with delivering targeted outreach omnichannel marketing campaigns. It offers real-time document editing with approval workflows. The application allows teams to generate, deliver, and archive customer communications such as statements, bills, contracts, policies, notices, letters, and more. Users can streamline customer onboarding applications using web forms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35070e39-8d7b-499e-bb44-e5108c947188.png","url":"https://www.softwareadvice.com.au/software/434662/virsaic","@type":"ListItem"},{"name":"Apteco PeopleStage","position":24,"description":"Apteco PeopleStage is a campaign automation software that creates, manages, and delivers automated, personalized marketing campaigns across multiple channels. The software orchestrates customer journeys by using triggered messages and carefully designed workflows to enable communication with customers at the most appropriate time.\n\nPeopleStage achieves high levels of personalization for every customer and channel by leveraging customer data to segment audiences and tailor content. The software integrates with existing marketing applications and tools through APIs to centralize data and enable a single source of truth. Campaign performance can be tracked at every stage and across every channel. With ongoing analysis of response data and A/B testing capabilities, it enables continuous optimization of campaigns. This ensures that messages are adapted based on data insights to maximize engagement over time. PeopleStage empowers marketers to automate multi-channel and multi-stage campaigns tailored to each customer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c4af336-020c-433b-aef3-6fa7b87c6f84.png","url":"https://www.softwareadvice.com.au/software/426008/apteco-peoplestage","@type":"ListItem"},{"name":"Agillic","position":25,"description":"Agillic is a multi-channel marketing automation platform for B2C brands across several industries, including finance, retail, subscription, and others. To help businesses improve customer engagement, the platform provides centralized content creation, personalized communication tools, data-driven insights, and more. From a single interface, Agillic supports email, SMS, app push, and other marketing channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85f4a48f-ebe0-431f-9fa8-029872bd0489.png","url":"https://www.softwareadvice.com.au/software/421560/agillic-dialogue","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=17#itemlist","numberOfItems":25}
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