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description: Page 18 - Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Page 18 - Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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## Products

1. [Apteco PeopleStage](https://www.softwareadvice.com.au/software/426008/apteco-peoplestage) — 4.7/5 (3 reviews) — Apteco PeopleStage is a campaign automation software that creates, manages, and delivers automated, personalized mark...
2. [Agillic](https://www.softwareadvice.com.au/software/421560/agillic-dialogue) — 4.3/5 (3 reviews) — Agillic is a multi-channel marketing automation platform for B2C brands across several industries, including finance,...
3. [OptCulture](https://www.softwareadvice.com.au/software/474525/OptCulture) — 4.7/5 (3 reviews) — Build your own loyalty program, engage customers, increase customer retention, and drive repeat purchases with OptCul...
4. [Yalt](https://www.softwareadvice.com.au/software/519516/Yalt) — 5.0/5 (3 reviews) — Yalt: Comprehensive Digital Loyalty Solutions to Drive Engagement and Retention Yalt is a dynamic digital loyalty pla...
5. [Azuba CCM Platform](https://www.softwareadvice.com.au/software/206935/napersoft-ccm) — 4.7/5 (3 reviews) — Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is no...
6. [Guest Suite](https://www.softwareadvice.com.au/software/481890/Guest-Suite) — 4.7/5 (3 reviews) — Guest Suite is a local marketing platform designed to help businesses manage online visibility and customer feedback....
7. [QubeHub.ai](https://www.softwareadvice.com.au/software/543509/QubeHub-ai) — 5.0/5 (3 reviews) — QubeHub.ai is a digital sales platform designed to enhance real estate operations from lead contact to resident manag...
8. [BEYABLE](https://www.softwareadvice.com.au/software/127576/beyable) — 5.0/5 (2 reviews) — BEYABLE is a predictive marketing solution that helps businesses in retail, travel and other sectors implement a cust...
9. [Tatvam](https://www.softwareadvice.com.au/software/399987/tatvam) — 4.5/5 (2 reviews) — Tatvam uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, suppo...
10. [Octane AI](https://www.softwareadvice.com.au/software/202963/octane-ai) — 5.0/5 (2 reviews) — Octane AI is a conversational AI platform designed to help Shopify and Shopify Plus merchants create personalized cus...
11. [Dataroid](https://www.softwareadvice.com.au/software/330675/dataroid) — 4.0/5 (2 reviews) — Dataroid is a digital analytics and customer engagement solution, which helps businesses gain insights into customer ...
12. [DeepConverse](https://www.softwareadvice.com.au/software/330974/deepconverse) — 4.5/5 (2 reviews) — DeepConverse helps businesses automate up to 80% of their support queries. DeepConverse offers a chatbot, conversatio...
13. [Dynata Insights Platform](https://www.softwareadvice.com.au/software/257610/dynata-insights-platform) — 5.0/5 (2 reviews) — Dynata Insights Platform is a customer engagement software that helps businesses review, approve, share and deliver d...
14. [Prokeep](https://www.softwareadvice.com.au/software/264486/prokeep) — 4.5/5 (2 reviews) — Prokeep grows relationships and business by turning communication into commerce; adding sales through centralized com...
15. [BotsDekho](https://www.softwareadvice.com.au/software/341420/botsdekho) — 4.0/5 (2 reviews) — BotsDekho is a chatbot development company that can give solutions to complex problems and at the same time execute t...
16. [Birdeye Messaging](https://www.softwareadvice.com.au/software/337928/birdeye-messaging) — 4.5/5 (2 reviews) — Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in...
17. [Scratcher](https://www.softwareadvice.com.au/software/371182/scratcher) — 5.0/5 (2 reviews) — Scratcher is a gamification platform designed for marketers, e-commerce, and businesses. By presenting products or se...
18. [Hybrid.Chat](https://www.softwareadvice.com.au/software/68794/hybrid-chat) — 5.0/5 (2 reviews) — Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates ...
19. [Aimylogic](https://www.softwareadvice.com.au/software/269972/aimylogic) — 4.0/5 (2 reviews) — A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants tha...
20. [insmartbot](https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot) — 3.0/5 (2 reviews) — inConcert Conversational Bot: Chat \& Voicebot. Support your customers through AI on any communication channel Sca...
21. [Omnicus](https://www.softwareadvice.com.au/software/230152/omnicus) — 4.5/5 (2 reviews) — Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help des...
22. [Responso](https://www.softwareadvice.com.au/software/359107/responso) — 5.0/5 (2 reviews) — Responso is an e-commerce customer service program offered in the SaaS model, the functionalities of which allow you ...
23. [OpenText Communications](https://www.softwareadvice.com.au/software/249159/exstream) — 5.0/5 (2 reviews) — OpenText Exstream is a cloud-based customer communications management platform that helps businesses securely connect...
24. [Repro](https://www.softwareadvice.com.au/software/211741/repro) — 4.5/5 (2 reviews) — Repro is a customer engagement platform that helps businesses of all sizes prepare personalized buyer journeys and an...
25. [appICE](https://www.softwareadvice.com.au/software/343943/appice) — 5.0/5 (2 reviews) — appICE helps businesses reach and retain customers for longer duration. With appICE, teams can analyze customers' beh...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

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- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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Electronic Receipts custom designed and branded for your business, track able referral programs, and built in discount and promotional tools combined with all the relevant reporting make OptCulture an easy choice for Retailers to increase sales and grow their business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fcbfd031-58dc-4356-840f-3f8d82f6d08f.png","url":"https://www.softwareadvice.com.au/software/474525/OptCulture","@type":"ListItem"},{"name":"Yalt","position":4,"description":"Yalt: Comprehensive Digital Loyalty Solutions to Drive Engagement and Retention\n\nYalt is a dynamic digital loyalty platform built to support businesses of all sizes—whether local shops or nationwide chains—in cultivating customer loyalty, boosting engagement, and achieving sustainable growth. Through customizable loyalty programs and diverse marketing solutions, Yalt empowers businesses to deliver personalized experiences that drive repeat purchases, foster brand loyalty, and enhance revenue.\n\nCustomizable Features for Unique Loyalty Programs\n\nYalt offers a wide array of features, including cashback rewards, gift cards, digital stamp cards, and referral programs. These tools allow businesses to create tailored loyalty initiatives that resonate with their customers, building deeper connections and transforming occasional visitors into lifelong patrons. With scalable solutions, Yalt is equally effective for small businesses and large retail networks.\n\nUser-Friendly Interface for Seamless Setup\n\nYalt’s intuitive platform enables businesses to launch and manage loyalty programs without technical expertise. Its user-friendly dashboard offers clear insights into customer engagement, program performance, and marketing effectiveness, simplifying management and helping businesses optimize strategies for better results.\n\nFlexible and Scalable for Any Business\n\nYalt’s scalability ensures it grows with your business. From independent stores to large enterprises, the platform provides tailored solutions that align with your goals and audience. Customizable features, such as reward structures and communication methods, ensure every loyalty program fits the business’s unique vision.\n\nIntegrated Tools for Centralized Management\n\nYalt integrates seamlessly with over 50 POS systems, CRM tools, and marketing platforms. This centralized approach simplifies customer data management, loyalty tracking, and campaign execution, ensuring all tools work together to create a cohesive and efficient customer experience.\n\nReal-Time Analytics for Smarter Decisions\n\nWith Yalt’s advanced analytics, businesses can monitor customer behavior, program success, and ROI in real-time. Detailed reports provide actionable insights, enabling data-driven decisions to optimize marketing efforts and loyalty strategies, maximizing the impact on engagement and retention.\n\nMobile App and Loyalty Card Generator\n\nYalt includes a free loyalty card generator and mobile apps for iOS and Android. These tools enable businesses to create digital loyalty cards and provide customers with easy access to rewards through a seamless mobile interface. This enhances customer satisfaction and encourages active participation in loyalty programs.\n\nRetention-Boosting Rewards and Engagement\n\nYalt helps businesses drive retention by offering valuable rewards for repeat purchases. Cashback, gift cards, and referral programs incentivize customers to return, increasing retention rates and lifetime customer value. By keeping customers engaged, Yalt supports sustainable revenue growth.\n\nEnhanced Communication for Ongoing Engagement\n\nYalt’s suite of communication tools includes email marketing, SMS, and push notifications. These features enable businesses to maintain regular contact with customers, sharing updates on promotions, reward milestones, and special offers. Personalized messaging strengthens customer relationships and motivates loyalty program participation.\n\nGrow Your Business with Yalt\n\nBy turning occasional customers into brand advocates, Yalt helps businesses achieve long-term growth. Its customizable programs, seamless integrations, and powerful analytics ensure businesses can maximize ROI and build a loyal customer base. Whether boosting retention, increasing sales, or enhancing customer relationships, Yalt provides the tools to succeed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99fd543-8605-468b-90bd-b669c5e9a9a6.jpeg","url":"https://www.softwareadvice.com.au/software/519516/Yalt","@type":"ListItem"},{"name":"Azuba CCM Platform","position":5,"description":"Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is not just an advantage—it's a necessity.  Azuba's Customer Communication Management (CCM) Platform steps in as a solution that aims to turn scattered communications into cohesive dialogues. Let's look at the features, advantages, and offerings of the Azuba CCM Platform to demonstrate why it remains a top choice for your healthcare organization.\n\nAzuba CCM Platform has revolutionized customer conversations. Azuba is built to tackle a challenge faced by organizations: handling fragmented communications that are spread across channels. By consolidating and optimizing interactions across channels, the platform eliminates inefficiencies, saves resources, and mitigates customer confusion typically associated with other systems.  Here's how Azuba CCM sets itself apart:\nA centralized communication hub serves as a reference point for all customer communications. Azuba CCM ensures uniformity and clarity across every channel.\nEquipped with tools for crafting experiences, the Platform empowers organizations to foster relationships with their clientele. Streamlined operations happen through the automation of tasks and optimization of workflows. Azuba CCM simplifies the management of communications at scale.\n\nTrusted by top players in different industries. The effectiveness of Azuba’s CCM Platform is proven by its adoption among leading organizations, including Health Care Service Corporation, Change Healthcare, United Healthcare, and Carelon Health Services, which rely on Azuba to manage their customer communications.\nState governments and financial institutions can also take advantage of the Azuba CCM Platform. These sectors can benefit greatly from the platform's handling of regulated communications.\n\nKey Features and Advantages\n\nAzuba’s CCM Platform is equipped with features aimed at improving communication efficiency and customer satisfaction. \n\nConsistent Brand Messaging – Azuba ensures that every communication aligns with the organization's brand identity through brand templates.\n\nSupport for Multiple Languages – The platform engages customers in over 80 languages to more effectively communicate with those who don’t speak English as their primary language.\n\nEfficient Document Creation – Editing and creating documents are easy with user-friendly templates based on Microsoft Word technology.\n\nTake advantage of all the Azuba CCM Platform's robust offerings. This platform provides a range of products tailored to meet an organization’s diverse needs.\n\nAzuba CCM Enterprise & Express – These platforms serve companies offering batch, interactive, and on-demand communication solutions.\n\nCCM Batch, Interactive, OnDemand Options – Scheduled and real-time communications are enabled through these features to enhance customer service and engagement.\nAzuba CCM Author provides tools for managing/customizing content, and Developer provides capabilities for further enhancing the Platform.\n\nThe Azuba Customer Communication Management Platform signifies a great advancement in how companies engage with their clients. By eliminating inefficiencies in communication systems, Azuba aids businesses in boosting satisfaction levels, fostering loyalty, and improving efficiency. Whether you belong to healthcare, government, finance, or other industries, Azuba's CCM Platform has the potential to transform your customer communications approach.\n\nLearn about the benefits of the Azuba CCM Platform for your company by scheduling a demonstration today. Explore how to convert scattered communications into dialogues that cultivate stronger connections with your customers while propelling your business toward success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bbe077d-04ac-44f8-96b4-3fbeec24c3f8.webp","url":"https://www.softwareadvice.com.au/software/206935/napersoft-ccm","@type":"ListItem"},{"name":"Guest Suite","position":6,"description":"Guest Suite is a local marketing platform designed to help businesses manage online visibility and customer feedback. It centralizes review management, local presence optimization, and customer satisfaction measurement within a single interface. It is suitable for businesses across industries such as retail, mobility, tourism, real estate, and service sectors.\n\nThe platform includes three main components. Review management allows businesses to collect, analyze, and respond to customer reviews across various platforms, with AI-powered response features. Presence management enables the creation, modification, and optimization of Google business listings and information across multiple platforms to enhance local search visibility. Feedback management provides customizable surveys to measure customer satisfaction and gather insights.\n\nGuest Suite also includes analytics dashboards for tracking performance metrics and identifying areas for improvement. Competitive analysis tools allow businesses to benchmark their performance against others. A mobile application supports review management on the go.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/271717a0-9fef-4a4c-a2b5-fd3cd54f339b.png","url":"https://www.softwareadvice.com.au/software/481890/Guest-Suite","@type":"ListItem"},{"name":"QubeHub.ai","position":7,"description":"QubeHub.ai is a digital sales platform designed to enhance real estate operations from lead contact to resident management. It is suitable for real estate developers, property sales teams, and brokerage firms aiming to automate sales and marketing processes. The platform is beneficial for organizations managing multiple projects and units, providing centralized inventory control and agent coordination.\n\nThe platform includes an AI-powered CRM that pre-qualifies leads continuously and connects prospects with available inventory through chatbots on websites, WhatsApp, Telegram, and email. A centralized inventory library stores all project information, such as units, floor plans, pricing, availability, and media assets, and generates offers and price lists. Mobile and web portals for brokers and sales representatives offer portfolio access and an AI co-pilot for managing agent communication and onboarding. The platform also provides AI-generated marketing content, such as photo-to-video conversions and automated landing page creation, along with 3D interactive sales maps showing projects and unit availability.\n\nQubeHub.ai can function as a standalone solution or as an additional layer on existing systems. It includes property management features with a residents app for billing and support, an omni-channel hub, and facility management tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a64eb3f-dbae-4d81-8563-65c7b9c784c9.jpeg","url":"https://www.softwareadvice.com.au/software/543509/QubeHub-ai","@type":"ListItem"},{"name":"BEYABLE","position":8,"description":"BEYABLE is a predictive marketing solution that helps businesses in retail, travel and other sectors implement a customer relationship strategy and manage site abandonments. The machine learning and behavioral marketing technologies enable organizations to provide engagement scores to interact with website visitors and determine their purchasing intent.\n\n\nIt allows marketing teams to reduce cart abandonment by sending personalized retention messages and promotional codes to customers via email. With BEYABLE’s web customization capability, professionals can optimize customer journey and trigger call-to-actions (CTAs), in-page data and emails in real-time. Additionally, it allows managers to share the user engagement score across various advertising, analytics and customer relationship platforms such as YouTube, HubSpot, Salesforce, Google Analytics and more.\n\n\nStakeholders can use BEYABLE to convert data into actions and engage visitors by triggering personalization scenarios on various contact points, such as website, emails and more. Pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/063e7ea2-7f5d-48ed-86b0-c8194ef75fdb.jpeg","url":"https://www.softwareadvice.com.au/software/127576/beyable","@type":"ListItem"},{"name":"Tatvam","position":9,"description":"Tatvam uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are saying and how they feel about any specific area of the attraction.\n\n\nThis means you can see how guests feel about the food, the wifi, a specific ride, exhibit or event, or anything else you wish to investigate - without having guests fill out a 100 question survey!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd867920-f203-4ee4-a83e-e4c431929c8a.png","url":"https://www.softwareadvice.com.au/software/399987/tatvam","@type":"ListItem"},{"name":"Octane AI","position":10,"description":"Octane AI is a conversational AI platform designed to help Shopify and Shopify Plus merchants create personalized customer experiences across channels to improve website conversion rates. It offers a shop quiz module, which enables administrators to create customizable quizzes, engage with customers and collect insights.\n\nCustomers can utilize on-site pop-ups to opt-in for text messages, emails and various subscriptions on a unified interface. Octane AI allows managers to embed Facebook Messenger into web pages to communicate with consumers in real-time. Additionally, teams can conduct A/B testing, automate personalized marketing operations and track business performance in a centralized dashboard. \n\nOctane AI offers an application programming interface, which lets users integrate the system with several third-party applications including Dashbot, Gorgias, Justuno, Klaviyo, Privy, ReCharge, Shopify, Shopify Plus and Re:amaze. Pricing is based on monthly subscriptions and support is extended via knowledge base, FAQs, video tutorials and online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0707b746-7298-4eac-a730-2df084a3e592.png","url":"https://www.softwareadvice.com.au/software/202963/octane-ai","@type":"ListItem"},{"name":"Dataroid","position":11,"description":"Dataroid is a digital analytics and customer engagement solution, which helps businesses gain insights into customer behavior across their channels and grow their customer lifetime value (LTV) by engaging them in a relevant and personalized way. \n\nThe platform enables digital product owners and marketers to collect and analyze real-time customer interactions from web, mobile and other customer channels, view unified user profiles, and create and distribute personalized messages across multiple engagement channels. \n\nWhile a typical organization uses different tools for web and mobile analytics, data modelling, marketing automation, customer engagement and personalization, Dataroid brings all of these functions to a single platform to make data-driven customer experience management easier than ever. \n\nDataroid offers analytics, engagement and AI-driven data modelling modules with seamless transition which enables its users to gain insight and take action from the same dashboard without losing time. \n\nKey features include custom analytics dashboards and reports, funnels, user flows, uninstallation tracking, unified user profiles, audience targeting, push notifications, in-app messaging, campaign goal tracking and many more. \n\nDataroid solution is suitable for businesses with any size of user base across its digital channels in various industries including finance, retail, airline and others, but its price point makes it ideal for mid-market and enterprise organizations. The pricing is available on request. Support is extended via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b1b284cd-36b4-468c-99b7-2b60b6cd6cba.png","url":"https://www.softwareadvice.com.au/software/330675/dataroid","@type":"ListItem"},{"name":"DeepConverse","position":12,"description":"DeepConverse helps businesses automate up to 80% of their support queries.\n\nDeepConverse offers a chatbot, conversational search and interactive guides to provide pleasing support experiences to your users. \n\nBacked with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, self-support for troubleshooting and more and deliver seamless customer support.\n\nDeepConverse AI gets trained in less than 30 minutes, enabling you to scale your percentage deflection month-over-month without having to increase your support efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7535d647-41fb-4f78-af02-da73356165d8.png","url":"https://www.softwareadvice.com.au/software/330974/deepconverse","@type":"ListItem"},{"name":"Dynata Insights Platform","position":13,"description":"Dynata Insights Platform is a customer engagement software that helps businesses review, approve, share and deliver data. The solution enables managers to gain insights into audience demographics, brand health and campaign analytics on a unified interface.\n\nAdministrators can configure role-based access permissions for staff members and securely log in via multi-factor authentication functionality. Additionally, Dynata Insights Platform allows teams to process and visualize data in real-time and track file delivery on a centralized dashboard.\n\nPricing is available on request and support is extended via chat, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c4e644b-c36d-4f3f-a3ae-d0c4ba82ba17.png","url":"https://www.softwareadvice.com.au/software/257610/dynata-insights-platform","@type":"ListItem"},{"name":"Prokeep","position":14,"description":"Prokeep grows relationships and business by turning communication into commerce; adding sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. \n\nProkeep is purpose-built for and by distributors to connect and empower teams to work smarter, save time, build stronger relationships, and make more money.\n\nBENEFITS:\n\nDrive More Sales\nStreamline your sales process with a centralized\nworkspace for customer ordering. With Prokeep, your\nteam is able to manage customer text messages,\nemails, faxes, and payments all from an easy-to-use\nweb app. Plus, with various integrations and a built-in\nCRM, you’ll be able to engage with your customers\nfaster, more frequently, and with more data —\nempowering your team to make bigger sales more often.\n\nImprove Customer Experience\nMeet your customers where they like to communicate\nwith consistent and fast response times. With built-in\ntexting automation and broadcast messages, you can\nkeep your customers up-to-date on inventory,\npromotions, and order status. Build stronger customer\nrelationships by speeding up the ordering process with\ntext-in ordering and text-to-pay.\n\nIncrease Productivity & Accountability\nEmpower your team with a better view of customer data\nand a more efficent way to communicate and take\norders. With a shared team inbox and records of every\nconversation, responding to customers is faster and\neasier than ever and no conversation lives in a silo —\neliminating miscommunication and missed sales\nopportunities.\n\nStreamline Operations\nConsolidate communication through integrations with\nleading distributor ERPs and other third party apps.\nKeep customers informed with automated text message\nalerts. And unlock customer insights with a built-in CRM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58a73587-f602-4dbe-aad8-816c1a225e6c.jpeg","url":"https://www.softwareadvice.com.au/software/264486/prokeep","@type":"ListItem"},{"name":"BotsDekho","position":15,"description":"BotsDekho is a chatbot development company that can give solutions to complex problems and at the same time execute the search request through automated chatbot services. BotsDekho's forte lies with creating a conversational system that automates communication for human-centric experiences. BotsDekho's dedicated chatbot development team can deploy chatbots all across multiple verticals and diversified channels like WhatsApp, website, applications, Facebook, Messenger, and many others.\n\nWith chatbots, BotsDekho makes businesses reach a vast audience without any additional hassle and let users answer multiple questions at the same time. Yes, you can stay connected with your customers 24x7, 365 days a year. \n\nBotsdekho's team works hard in improving your lead generation process through engaging customers with personalized messages, guiding them to make quick decisions. Botsdekho is on a mission to help startups and enterprises market their product widely and differently through chatbots development services by presenting customer insights and analyzing their purchasing pattern.\n\nTogether with all their full fledged chatbots development solutions, BotsDekho drives more and more real-time customer interactions helping buyers to move through the sales funnel. Their chatbots are equally imperative from a business perspective and customer point of view holding a problem-solving purpose with additive benefits for the market as well. Interact with customers intelligently and automate human touch in all discussions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/166f4a21-4ff5-47a8-9bac-635c4594aeb5.png","url":"https://www.softwareadvice.com.au/software/341420/botsdekho","@type":"ListItem"},{"name":"Birdeye Messaging","position":16,"description":"Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in-one messaging inbox to access email, text messages, webchat, and voicemail from within a unified platform. It allows employees to respond to reviews, surveys, referrals, and more across multiple platforms, such as Instagram, Google, and Facebook.  \n\n Birdeye Messaging enables employees to conduct consultations, meetings, and appointments with customers via the video chat functionality, optimizing the customer engagement processes. Pricing is available on request and support is extended via live chat, email, phone, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c6e4f95-3c7e-4b90-aa69-c940a88df6ff.jpeg","url":"https://www.softwareadvice.com.au/software/337928/birdeye-messaging","@type":"ListItem"},{"name":"Scratcher","position":17,"description":"Scratcher is a gamification platform designed for marketers, e-commerce, and businesses.\n\nBy presenting products or services in an interactive way, companies can engage their audience using game formats and improve customer experience to view leads, higher conversion rates, and activated customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/33ed9dcd-5f97-42db-9488-705dc392c223.png","url":"https://www.softwareadvice.com.au/software/371182/scratcher","@type":"ListItem"},{"name":"Hybrid.Chat","position":18,"description":"Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates for chatbots with a range of purposes, such as lead capture, hotel booking and appointment booking.\n\n\nThe chatbots can be created using pre-built templates which can then be connected to a variety of messengers. Hybrid.Chat supports integrations with services such as Slack, MatterMost, HipChat, Telegram, WhatsApp and WeChat.\n\n\nHybrid.Chat automates conversations by routing chats to suitable departments. The solution offers multiple in-chat widgets, and users can monitor chat logs and automate answers for frequently asked questions. Chatbots with pre-built natural language processing can assist in routing questions to appropriate staff members. Additionally, Hybrid.Chat lets users create common channels through which anyone on the team can take up the chat with customers.\n\n\nHybrid.Chat offers services on a monthly subscription basis and support is provided via live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b677703-619a-4ecf-bf72-7e80dbc86c3f.png","url":"https://www.softwareadvice.com.au/software/68794/hybrid-chat","@type":"ListItem"},{"name":"Aimylogic","position":19,"description":"A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants that understand intents. Over 60,000 customers use Aimylogic. Build 4 types of AI bots with Aimylogic including chatbots,\nskills and actions for voice assistants, smart IVR, and outbound call bots","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ff120cf-1526-449a-9a05-12d6a383946d.png","url":"https://www.softwareadvice.com.au/software/269972/aimylogic","@type":"ListItem"},{"name":"insmartbot","position":20,"description":"inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel \n\n\nScale your customer service during peak times with inConcert Conversational Bot. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query.\n\nIn addition, our bot is easy to integrate with CRM systems or backoffice applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utilities industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient.\n\nUpselling and cross-selling\nOffer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when an empty cart is detected.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8ff6aa5-4b14-4320-8480-768ae196f804.png","url":"https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot","@type":"ListItem"},{"name":"Omnicus","position":21,"description":"Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99d2a12c-23e5-4380-8c30-e424f3c2e509.png","url":"https://www.softwareadvice.com.au/software/230152/omnicus","@type":"ListItem"},{"name":"Responso","position":22,"description":"Responso is an e-commerce customer service program offered in the SaaS model, the functionalities of which allow you to automate many repetitive tasks. The main advantage of the software is the ability to manage communication with customers from all marketplaces in one place - the application panel.\n \nTransparent inbox is the first step to improve the efficiency of your team. There you can work with all messages you get on your mailboxes, on Amazon, eBay, Shopee, Etsy, Facebook, Instagram & many more. We constantly implement new features and new possible integrations to make your multichannel e-commerce business as easy to manage as it can be.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d96a339-a5a0-4ab0-b6a4-c89382cf7026.jpeg","url":"https://www.softwareadvice.com.au/software/359107/responso","@type":"ListItem"},{"name":"OpenText Communications","position":23,"description":"OpenText Exstream is a cloud-based customer communications management platform that helps businesses securely connect information ecosystems to increase data discovery and analytics capabilities while also reducing risk. It provides a complete set of enterprise applications and learning services to address issues such as business growth through increased speed and scale, improved marketing response rates, and greater customer service responsiveness via real-time collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9243fdf0-afcd-4a7b-b276-36d792bef23b.png","url":"https://www.softwareadvice.com.au/software/249159/exstream","@type":"ListItem"},{"name":"Repro","position":24,"description":"Repro is a customer engagement platform that helps businesses of all sizes prepare personalized buyer journeys and analyze user behavior. Features include in-app pop-ups, funnel and retention analysis, audience segmentation, and cross-channel messaging. \n\nThe application allows managers to determine the attribute data and measure the engagement through push notifications or in-app messages. It tracks user’s site behavior in real-time and promotes the items based on their page scrolling activity or browsing history. \n\nRepro offers integration with several third-party applications such as Salesforce, Tableau, Marketo and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf8252a-2644-41c5-a37a-df1d91c379c4.png","url":"https://www.softwareadvice.com.au/software/211741/repro","@type":"ListItem"},{"name":"appICE","position":25,"description":"appICE helps businesses reach and retain customers for longer duration. With appICE, teams can analyze customers' behavior and delight them with personalized communication or messages at every touchpoint across the journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ed1d1cc-57bd-4b38-9050-b36d821050b1.png","url":"https://www.softwareadvice.com.au/software/343943/appice","@type":"ListItem"}],"numberOfItems":25}
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