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description: Page 7 - Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 7 - Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) > [Page 7](https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=7)

# Customer Engagement Software

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Page: 7 / 25\
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Next: [Next page](https://www.softwareadvice.com.au/directory/508/customer-engagement/software?page=8)

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## Products

1. [Aligned](https://www.softwareadvice.com.au/software/423764/aligned) — 4.9/5 (47 reviews) — Aligned's digital sales room simplifies complex deals, engages buyers, and reduces time-to-value for sales teams. All...
2. [Blackhawk Network](https://www.softwareadvice.com.au/software/409177/blackhawk-network) — 4.9/5 (46 reviews) — Blackhawk Network is a cloud-based customer loyalty solution that helps businesses manage digital rewards, gift cards...
3. [CallPage](https://www.softwareadvice.com.au/software/351415/callpage) — 4.5/5 (45 reviews) — CallPage is a call tracking software designed to help businesses track, manage and analyze phone calls. The platform ...
4. [Whispir](https://www.softwareadvice.com.au/software/260957/whispir) — 4.3/5 (45 reviews) — Whispir helps transform your customer conversations with personalized and interactive content on their preferred chan...
5. [Shape](https://www.softwareadvice.com.au/software/49041/shapeb) — 4.7/5 (44 reviews) — Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from onli...
6. [Clientify](https://www.softwareadvice.com.au/software/259129/clientify) — 4.4/5 (44 reviews) — Clientify is a CRM for marketing and sales with WhatsApp integration that helps businesses convert contacts into cust...
7. [Disciple](https://www.softwareadvice.com.au/software/177349/disciple) — 4.5/5 (42 reviews) — LIMITED OFFER ON NOW: GET 25% OFF Disciple empowers creators, founders and changemakers to build independent communit...
8. [Screeb](https://www.softwareadvice.com.au/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
9. [INSIDE](https://www.softwareadvice.com.au/software/137005/inside) — 4.6/5 (41 reviews) — INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance secto...
10. [Conversational Cloud](https://www.softwareadvice.com.au/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
11. [Revetize](https://www.softwareadvice.com.au/software/91978/revetize-lead-generation) — 4.8/5 (40 reviews) — Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead g...
12. [B2Chat](https://www.softwareadvice.com.au/software/341155/b2chat) — 4.8/5 (39 reviews) — B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to ...
13. [Annex Cloud Loyalty Experience Platform](https://www.softwareadvice.com.au/software/365045/customer-loyalty-cloud) — 4.2/5 (39 reviews) — Annex Cloud is a loyalty platform built on actions, not a points ledger. A purchase, a Strava run, a product registra...
14. [SendX](https://www.softwareadvice.com.au/software/46465/sendx) — 4.6/5 (39 reviews) — We’re not here to police what you send to your list. We're here for the good guys building legitimate subscriber base...
15. [Pemcards](https://www.softwareadvice.com.au/software/244322/pemcards) — 4.8/5 (38 reviews) — Pemcards is a customer engagement platform that helps businesses with unique marketing using physical postcards creat...
16. [Phone2Action Grassroots](https://www.softwareadvice.com.au/software/171367/phone2action-profile) — 4.7/5 (38 reviews) — Capitol Canary provides a suite of solutions for advocacy and government affairs teams. The software supports nonprof...
17. [InputKit](https://www.softwareadvice.com.au/software/356350/inputkit) — 4.9/5 (38 reviews) — InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their ...
18. [SmartKarrot](https://www.softwareadvice.com.au/software/88639/smartkarrot) — 4.4/5 (37 reviews) — SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Ret...
19. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) — AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes...
20. [yellow.ai](https://www.softwareadvice.com.au/software/102266/yellowmessenger) — 4.5/5 (37 reviews) — Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how e...
21. [Positive User](https://www.softwareadvice.com.au/software/99203/user-com) — 4.6/5 (36 reviews) — Positive User is the customer engagement platform within Positive’s digital marketing ecosystem, designed to bridge t...
22. [Desku](https://www.softwareadvice.com.au/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
23. [IRIO](https://www.softwareadvice.com.au/software/40739/irio) — 4.4/5 (36 reviews) — IRIO is a cloud-based mobile marketing solution suitable for businesses of all sizes, and is particularly suited to r...
24. [ReviewInc](https://www.softwareadvice.com.au/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
25. [Gupshup](https://www.softwareadvice.com.au/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...

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Page: 7 / 25\
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## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Links

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- [All Categories](https://www.softwareadvice.com.au/directory)

-----

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It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.\n\n\nShape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.\n\n\nShape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bca0b2f-7b74-41cd-a603-ad186a618a8d.png","url":"https://www.softwareadvice.com.au/software/49041/shapeb","@type":"ListItem"},{"name":"Clientify","position":6,"description":"Clientify is a CRM for marketing and sales with WhatsApp integration that helps businesses convert contacts into customers. The software streamlines capturing leads, boosting sales, and building loyalty by organizing all marketing, sales, and account management in one platform.\n\nClientify caters to small to midsize businesses across industries looking to automate marketing and sales processes. The solution helps reduce task complexity and gives control over marketing and sales. Users can capture more leads, make more sales, and build customer loyalty. The marketing module helps create campaigns, build chatbots, send emails, design landing pages, and track metrics. The sales module assigns tasks, controls pipelines, schedules meetings, and enables team communication via integrated WhatsApp.\n\nThe unified Inbox feature allows users to manage WhatsApp, Instagram, and Facebook messages from a unified portal. Contacts can reach out on their channel of choice while businesses respond from a single, organized inbox to capture more qualified leads in a simpler way. Clientify also provides AI tools to generate and qualify leads as well as analyze campaign performance to make data-driven decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76240db4-fb9e-45a0-b0e0-9fe33d3bb083.png","url":"https://www.softwareadvice.com.au/software/259129/clientify","@type":"ListItem"},{"name":"Disciple","position":7,"description":"LIMITED OFFER ON NOW: GET 25% OFF\n\nDisciple empowers creators, founders and changemakers to build independent communities on a platform that they own, manage and control. Our proprietary technology allows you to bring your people, memberships, and content together in your own fully-branded and private community platform. \n\nWith a Disciple powered community, you get to create a safe space for your customers, fans or followers to unite with the things that they are most passionate about with the added benefit of being able to sell courses, charge subscriptions, live stream and so much more.\n\nAll our customers have one thing in common – a desire to nurture their communities on a social platform they define, one which is free from social media limitations.\n\nGet your own community platform on Web, iOS and Android. Pricing starts at $308/month for mobile and web app.\n\nDisciple is currently helping 700+ communities provide a top-quality experience to over 2 million members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5621e2fb-dc8d-40b9-a625-455ea89d23a3.png","url":"https://www.softwareadvice.com.au/software/177349/disciple","@type":"ListItem"},{"name":"Screeb","position":8,"description":"Understand, Ask, Engage, and Guide Your Users, All In One Place.\n\nScreeb brings everything you need to elevate the product experience — observe user behavior through session replays, gather insights with surveys, analyze data with AI, and guide users with product tours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0befc8ed-4258-4d78-ac42-ea27b360f6d8.png","url":"https://www.softwareadvice.com.au/software/335937/screeb","@type":"ListItem"},{"name":"INSIDE","position":9,"description":"INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.\n\n\nINSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.\n\n\nINSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8307a19-5db6-4d9c-aff8-17cacb152d1d.png","url":"https://www.softwareadvice.com.au/software/137005/inside","@type":"ListItem"},{"name":"Conversational Cloud","position":10,"description":"LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.\n\n\nThe Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.\n\n\nConversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60b0f0a9-7d7a-4895-a187-8b88c1efe2b1.jpeg","url":"https://www.softwareadvice.com.au/software/13840/liveengage","@type":"ListItem"},{"name":"Revetize","position":11,"description":"Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead generation, reputation management and customer interactions. It allows users to collect and view reviews or feedback on a centralized dashboard. \n\n\nRevetize's lead generation module enables businesses to create, share, incentivize and track promotion and loyalty campaigns across various social media platforms. It lets users create and automatically send personalized messages for appointment/event reminders and follow-ups. Additionally, managers and leaders can receive daily updates on customer activities, such as referrals, public reviews and feedback submission.\n\n\nRevetize provides mobile applications for Android and iOS devices, allowing users to remotely manage business activities. Pricing is available on request and support is extended via phone, live chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3abbfbd-6ec9-42cc-886b-0468eee777ab.png","url":"https://www.softwareadvice.com.au/software/91978/revetize-lead-generation","@type":"ListItem"},{"name":"B2Chat","position":12,"description":"B2Chat is a Web App Platform that enables businesses of all sizes to connect with customers via instant messaging to a variety of channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat. The platform enables organizations to respond to customers on a unified site and analyze details of interactions. \n\nB2Chat includes automatization bots, which lets companies reply to every single message instantly and measure client satisfaction. It allows users to analyze conversations in real-time and stats such as response time rates. Additionally, agents can use tags to label customer profiles and group themselves in teams called \"departments\". \n\nB2Chat simplifies sales and customer service via instant messaging. It is available for monthly subscriptions and offers support via email and an online support center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2dc33aad-3228-4e86-8928-3d6763184545.jpeg","url":"https://www.softwareadvice.com.au/software/341155/b2chat","@type":"ListItem"},{"name":"Annex Cloud Loyalty Experience Platform","position":13,"description":"Annex Cloud is a loyalty platform built on actions, not a points ledger.\n\nA purchase, a Strava run, a product registration, a Tuesday login: on legacy platforms, these live in different silos with different data models and different campaign logic. On Annex Cloud, they are a single rewardable action object, weighted to whatever your business actually optimizes for: margin, lifetime value, channel mix, brand-defining behaviors. That architectural difference is why brands back in the market two years after their last re-platform keep landing here.\n\nAnnex Cloud is a loyalty-only platform. That focus shapes everything: deeper capabilities, 125+ integrations, embedded analytics built for accountability, and a CS team entirely oriented around making your program work. There is no other product competing for the same engineering resources, the same sales attention, or the same roadmap.\n\nWhat that means in practice: basket lift, cohort quality, year-over-year tier movement, and ROI vs. holdout are native to the platform. The intelligence your team used to pay an agency $50K to produce is available out of the box. The roadmap extends that intelligence layer further: natural-language querying of your program data and AI-powered next-best-action recommendations arrive in 2026, with native ML churn scoring and propensity-to-buy models soon to follow. An MCP server integration will let teams query loyalty data directly from AI workflows without leaving their tools. Forrester rated Annex Cloud 5/5 on Loyalty Management, UX, Innovation Roadmap, and Integration and Partnerships, against peer averages of 3.1, 3.3, 2.8, and 3.3.\n\nOver 125 connectors span e-commerce, CRM, ERP, POS, marketing automation, CDP, email, and SMS, including native integrations with top-tier enterprise platforms. This makes loyalty the connective tissue of your customer data, not a siloed bolt-on. Configurable program structures handle the full range of enterprise complexity: tiered and paid membership, referral, UGC, B2B/channel dual incentives, multi-market, and multi-instance at scale.\n\nProven at leading retail, apparel, and manufacturing brands. Operates across 20+ global markets. SAP Endorsed App. 24/7/365 global support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f1ed851-3462-4fba-a6d4-d2ba70876318.png","url":"https://www.softwareadvice.com.au/software/365045/customer-loyalty-cloud","@type":"ListItem"},{"name":"SendX","position":14,"description":"We’re not here to police what you send to your list.\n\nWe're here for the good guys building legitimate subscriber bases — regardless of which industry you're in, including ones who get unfairly banned like cryptocurrency & blockchain, gambling, cannabis, supplements, affiliate marketing and so many others. \n\nSendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. It enables users to send unlimited email campaigns, build email lists, design emails using a drag-and-drop editor, email automation and sequences. SendX also provides 24x7 Live Support, a free migration service from any ESP, a bundle of responsive email templates and half a million stock free images for your email campaigns.\n\n\nYearly and monthly pricing plans are available. Support is offered via email, online chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd9171f3-d117-4587-ae7f-b275083aa43a.jpeg","url":"https://www.softwareadvice.com.au/software/46465/sendx","@type":"ListItem"},{"name":"Pemcards","position":15,"description":"Pemcards is a customer engagement platform that helps businesses with unique marketing using physical postcards created by their customers. The main features of Pemcards include lead management, payment processing, campaign management, customizable designs, contact database management, gamification, analytics, and feedback tracking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5500980b-831e-4879-8ca9-603aba584291.png","url":"https://www.softwareadvice.com.au/software/244322/pemcards","@type":"ListItem"},{"name":"Phone2Action Grassroots","position":16,"description":"Capitol Canary provides a suite of solutions for advocacy and government affairs teams. The software supports nonprofits, large associations, and Fortune 500 corporations. Capitol Canary products, including KnowWho and GovPredict, are designed to cover all technology needs for organizations at the local, state, and federal levels. It provides valuable insights, real-time alerts, communication tools, campaign reporting, and more. \n\nCapitol Canary provides stakeholder management tools that track relationships, connections, and interactions. Users can log in-person meetings, notes, dates, events, and attachments directly in stakeholder profiles. It can also track real-time activity for relevant influencers and lawmakers on social media. Additionally, Capitol Canary provides communication features that support advocate engagement across every channel, including email, text message, chatbot, and social. Other features include legislative and regulatory tracking, new advocate acquisition tools, donor insights, and more.\n\nPricing information is provided by Capitol Canary. Support is available via live chat and other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1f412c9-af5a-4b0c-9a29-64f4cf8e7e6c.jpeg","url":"https://www.softwareadvice.com.au/software/171367/phone2action-profile","@type":"ListItem"},{"name":"InputKit","position":17,"description":"InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their online reputation. Through the utilization of InputKit, organizations have the ability to create an extraordinary impact that resonates with both their customers and employees.\n\nAt the core of business triumph lies the people who constitute it. Establishing effective methods for listening and collecting feedback is paramount for continuous evolution and innovation within an organization.\n\nToday, delivering an exceptional customer experience is not just an option but a necessity for retaining and attracting new clientele. Equip yourself with the tools for success by integrating InputKit into operations. The technological solution is designed to help users realize customer experience aspirations while placing people at the forefront of strategic decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/556b03b6-3eda-4d7f-949f-23a721cadf38.png","url":"https://www.softwareadvice.com.au/software/356350/inputkit","@type":"ListItem"},{"name":"SmartKarrot","position":18,"description":"SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).\n\n1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.\n2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.\n3. Our New Age Design with a PLG mindset allows for a great experience for users.\n4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ed8502d-f981-435a-9761-25d4afcf9872.png","url":"https://www.softwareadvice.com.au/software/88639/smartkarrot","@type":"ListItem"},{"name":"Quiq","position":19,"description":"AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed.\n\nDigital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context.\n\nAI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences.\n\nAI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating product descriptions, routing escalations, and executing complex workflows across systems.\n\nAI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications).\n\nAI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include:\n- AI-powered data restructuring (no need to manually prep content)\n- Process Guides for training AI (like agent manuals, written in natural language)\n- Guardrails and claim verification for safety\n- Conversation Simulator for testing at scale\n- Step-by-step observability and debugging\n- Custom analytics and reporting","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa8a6822-3e3d-49d3-93d9-688699d88427.png","url":"https://www.softwareadvice.com.au/software/173542/quiq","@type":"ListItem"},{"name":"yellow.ai","position":20,"description":"Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.\n\nHeadquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.\n\nWhat sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction.\n\nFounded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities.\n\nOur generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service.\n\nOne of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs.\n\nAt Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations.\n\nIn summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2067b06-547b-4078-8965-4163e71cba34.png","url":"https://www.softwareadvice.com.au/software/102266/yellowmessenger","@type":"ListItem"},{"name":"Positive User","position":21,"description":"Positive User is the customer engagement platform within Positive’s digital marketing ecosystem, designed to bridge the gap between tools that are too limited for growing businesses and platforms that are overly complex and expensive. It brings together email, SMS, WhatsApp, web push, in-app messaging, chat, landing pages, CRM, and marketing automation in one intuitive platform, eliminating the need for multiple vendors and disconnected systems. Marketing, sales, and customer service teams across Europe use Positive User to manage the entire customer journey,from acquisition to loyalty,without technical barriers. Built with simplicity and scalability in mind, it combines drag-and-drop tools, ready-made automation scenarios, advanced workflows, behavioral segmentation, and AI-powered insights. Built and hosted entirely in Europe, Positive User provides secure, compliant infrastructure backed by local teams, multilingual support, and strategic expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f5e3339-3df9-442b-a289-2ef03c23482b.png","url":"https://www.softwareadvice.com.au/software/99203/user-com","@type":"ListItem"},{"name":"Desku","position":22,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.com.au/software/371788/desku","@type":"ListItem"},{"name":"IRIO","position":23,"description":"IRIO is a cloud-based mobile marketing solution suitable for businesses of all sizes, and is particularly suited to retail, real estate and agencies. IRIO enables users to send surveys, sweepstakes, promotions, customer service messages and more via text.\n\n\nCustomers can enter sweepstakes with a text message, enabling users to engage with and qualify leads. Text messages about promotions provide an opportunity to connect with opted-in customers in real time. Mobile retargeting tools can be used to automatically send incentives to customers who abandon shopping carts.\n\n\nIRIO's mobile information solutions help users to build a database of prospects while providing customers with an information source about products and services. Users can also automate tasks like appointment reminders, surveys and troubleshooting. SMS surveys, donation tools and community alerts are also available.\n\n\nSupport is offered via text message and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d80dc4f-61e7-41ec-8b95-9908cdbc74c3.png","url":"https://www.softwareadvice.com.au/software/40739/irio","@type":"ListItem"},{"name":"ReviewInc","position":24,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.com.au/software/337190/reviewinc","@type":"ListItem"},{"name":"Gupshup","position":25,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.com.au/software/323217/gupshup","@type":"ListItem"}],"numberOfItems":25}
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