---
description: Discover the best AI Agents for Customer Support for your organisation. Compare top AI Agents for Customer Support tools with customer reviews, pricing and free demos.
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title: Best AI Agents for Customer Support - 2026 Reviews, Pricing & Demos
---

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# AI Agents for Customer Support

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## Products

1. [Aircall](https://www.softwareadvice.com.au/software/77031/aircall) — 4.2/5 (462 reviews) — Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and ...
2. [8x8 Contact Center](https://www.softwareadvice.com.au/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
3. [mIAgenda](https://www.softwareadvice.com.au/software/555349/mIAgenda) — 5.0/5 (3 reviews) — mIAgenda is an artificial intelligence platform designed to streamline patient communication and appointment scheduli...
4. [AskYura](https://www.softwareadvice.com.au/software/533358/Yura) — 5.0/5 (2 reviews) — AskYura is a conversational AI platform built to transform everyday conversations into real business actions. It is t...
5. [Assembled AI](https://www.softwareadvice.com.au/software/525418/Assembled-Assist) — 1.0/5 (1 reviews) — Assembled AI is a support platform designed to automate case resolution and assist agents in crafting responses using...
6. [Azeon](https://www.softwareadvice.com.au/software/541991/Azeon) — 5.0/5 (1 reviews) — Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email...
7. [Dentomation](https://www.softwareadvice.com.au/software/556781/Dentomation) — 5.0/5 (1 reviews) — Dentomation is an AI-powered dental practice management software designed for dental practices in the United Kingdom....
8. [Tinylawn](https://www.softwareadvice.com.au/software/522977/Tinylawn) (0 reviews) — Tinylawn is an AI receptionist and lead-capture platform built for lawn care, landscaping, pest control, and other ou...
9. [Angel X](https://www.softwareadvice.com.au/software/532346/Angel-X) (0 reviews) — Angel X is an AI platform that transforms websites into interactive, human-like voice and chat agents. Designed to en...
10. [AskBigBot](https://www.softwareadvice.com.au/software/537338/AskBigBot) (0 reviews) — AskBigBot is an AI platform designed to help organizations create private AI assistants using internal documents, PDF...
11. [Ayudo](https://www.softwareadvice.com.au/software/531038/Ayudo) (0 reviews) — Ayudo is an AI-powered customer support platform designed to automate support queries, resolutions, and follow-ups ac...
12. [Aisa-X](https://www.softwareadvice.com.au/software/538830/Aisa-X) (0 reviews) — Aisa-X is an advanced conversational AI platform designed to help businesses automate customer interactions, improve ...
13. [Agent360](https://www.softwareadvice.com.au/software/540505/Agent360) (0 reviews) — Agent360 is an AI-powered receptionist platform designed to handle business calls at all hours with instant response ...
14. [Auto Asistente](https://www.softwareadvice.com.au/software/547301/Auto-Asistente) (0 reviews) — Auto Asistente is an artificial intelligence-powered virtual assistant platform designed to automate customer service...
15. [AskSpot](https://www.softwareadvice.com.au/software/548433/AskSpot) (0 reviews) — AskSpot is an artificial intelligence sales agent designed to assist e-commerce stores with product discovery and cus...
16. [Acclaim](https://www.softwareadvice.com.au/software/548210/Acclaim) (0 reviews) — Acclaim is an enterprise voice AI platform designed for customer operations in regulated industries such as banking, ...
17. [Assistable](https://www.softwareadvice.com.au/software/530803/Assistable) (0 reviews) — Assistable is an enterprise AI platform designed to deploy conversational agents across channels such as voice, SMS, ...
18. [Amyra](https://www.softwareadvice.com.au/software/546784/Amyra) (0 reviews) — Amyra is a platform designed to combine artificial intelligence with business management tools for service-based busi...
19. [All Onboard](https://www.softwareadvice.com.au/software/538468/All-Onboard) (0 reviews) — All Onboard is a platform designed for managing AI agents and curating knowledge across various communication channel...
20. [Airgentic](https://www.softwareadvice.com.au/software/536009/Airgentic) (0 reviews) — Airgentic is a platform that uses specialized AI agents to manage customer service and sales engagement tasks. It is ...
21. [AgenticRelay](https://www.softwareadvice.com.au/software/541826/AgenticRelay) (0 reviews) — AgenticRelay is a no-code platform designed for building, training and deploying AI chatbots. It allows teams to auto...
22. [Telyn](https://www.softwareadvice.com.au/software/551886/Telyn) (0 reviews) — Telyn is an AI-powered voice agent designed to function as a virtual receptionist for businesses in various industrie...
23. [SimplyBoost](https://www.softwareadvice.com.au/software/551951/SimplyBoost) (0 reviews) — SimplyBoost is an AI chatbot platform designed to manage customer support, lead capture, and sales conversations acro...
24. [Sentrup](https://www.softwareadvice.com.au/software/555484/Sentrup) (0 reviews) — Sentrup is an AI-powered customer support platform designed to automate website chat, knowledge base retrieval, and s...
25. [MySampark](https://www.softwareadvice.com.au/software/554687/MySampark) (0 reviews) — MySampark is an AI-powered social media automation platform designed to manage interactions on Instagram and Facebook...

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- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)

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| en | <https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/> |
| en-AU | <https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/5207/ai-agents-for-customer-support/software> |
| en-IE | <https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software> |
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Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.softwareadvice.com.au/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"mIAgenda","position":3,"description":"mIAgenda is an artificial intelligence platform designed to streamline patient communication and appointment scheduling for clinics and medical centers. It manages patient inquiries through channels such as WhatsApp and Instagram, qualifies leads, schedules appointments, and organizes interactions within a clinical CRM system. It is used by dental clinics, aesthetic centers, hair restoration facilities, dermatology practices, and private medical centers that handle patient inquiries through digital platforms.\n\nThe platform combines conversational AI with automated scheduling and management tools. It responds to patient messages in natural, medically appropriate language at all hours, identifying treatment needs, budget considerations, and urgency levels before scheduling appointments. When human intervention is needed, the system escalates cases to clinic staff while maintaining a complete conversation history for continuity. The CRM component tracks patient interactions from initial contact to payment, reducing the risk of data loss from scattered communications.\n\nThe platform includes analytics and reporting tools to monitor conversion rates and campaign performance. It supports multiple communication channels and can adapt to the growth and specialization needs of clinics. Additional features, such as advanced workflow configurations, FAQ training, and custom reporting dashboards, can be added based on operational requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1cf1ac9e-cf95-4758-987a-e09cac93a07e.png","url":"https://www.softwareadvice.com.au/software/555349/mIAgenda","@type":"ListItem"},{"name":"AskYura","position":4,"description":"AskYura is a conversational AI platform built to transform everyday conversations into real business actions. It is task-driven and execution-focused, designed to complete operational work directly from natural-language interactions. AskYura acts as a conversational AI layer on top of existing systems, including CRMs, helpdesks, eCommerce platforms, order databases and internal tools. \n\nAskYura understands the intent, retrieves the necessary data, applies business rules, runs approvals if needed and completes the task end-to-end. AskYura handles operational workflows such as automated refunds and exchanges, order and shipping status checks, inventory availability, appointment booking and rescheduling, lead qualification and internal ticket routing through AI-powered conversations. \n\nNo-code AI workflow builder removes the need for engineering support.Teams can write instructions such as: “When a user requests a refund for an eligible order, verify status, update inventory, issue the refund and notify the customer.” AskYura turns these instructions into executable, multi-step workflows. The platform supports use cases for ecommerce brands reducing manual support, SaaS companies automating onboarding and troubleshooting and hospitality businesses providing 24/7 reservation support. With integrations and closed-loop automations, AskYura enables service, cost management and scalable operations from a single conversational interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de168f07-dac2-49d0-9217-e727248474a6.png","url":"https://www.softwareadvice.com.au/software/533358/Yura","@type":"ListItem"},{"name":"Assembled AI","position":5,"description":"Assembled AI is a support platform designed to automate case resolution and assist agents in crafting responses using generative AI. It serves businesses across industries such as eCommerce, financial services, and healthcare, helping teams scale customer support operations while maintaining interaction quality.\n\nThe platform includes AI agents that operate across channels such as email, voice, chat, SMS, and Slack within a unified system. These agents provide automated support around the clock, resolving tickets instantly, preventing SLA breaches, and reducing backlogs. The AI copilot feature enhances agent performance by offering integrated knowledge access, reply refinement tools, and ticket summarization for seamless handoffs.\n\nThe system enables workflow automation with customizable options, allowing businesses to create workflows using plain language descriptions. Brand consistency is supported through style guides and quality control measures that align AI interactions with company tone and values. Enterprise reporting monitors AI performance, agent productivity, and customer satisfaction. Assembled AI's knowledge management system adapts to product updates and policy changes, ensuring AI agents remain up-to-date without frequent retraining.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/990b721a-439e-4c45-9139-aed66b657acd.png","url":"https://www.softwareadvice.com.au/software/525418/Assembled-Assist","@type":"ListItem"},{"name":"Azeon","position":6,"description":"Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email channels. Designed for modern enterprises, Azeon combines intelligent AI agents with contextual understanding, conversational memory, and workflow automation to deliver faster, smarter, and more human-like customer interactions.\n \nUnlike traditional support automation tools, Azeon does not just respond to queries. It understands customer intent, remembers previous interactions, accesses real-time enterprise data, and takes actions across systems to resolve conversations end-to-end. The platform functions as a scalable digital workforce that can handle high volumes of customer engagement while maintaining consistency, accuracy, and personalization at every touchpoint.\n \nAzeon integrates seamlessly with existing enterprise ecosystems without requiring migration or infrastructure changes. From resolving support tickets and automating routine operations to assisting agents with contextual insights, the platform helps businesses improve response quality, reduce operational load, and create always-available support experiences powered by AI-driven intelligence and memory.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04f02e5d-d590-4e28-a2fd-948845dc29ed.png","url":"https://www.softwareadvice.com.au/software/541991/Azeon","@type":"ListItem"},{"name":"Dentomation","position":7,"description":"Dentomation is an AI-powered dental practice management software designed for dental practices in the United Kingdom. It supports single-site practices, multi-site groups, specialist clinics, and squat practices operating under NHS England and Wales contracts, as well as private and mixed-market providers. The software is used by practice owners, managers, associates, and locums to manage clinical operations, patient communications, compliance, and administrative workflows within a single system.\n\nThe platform includes AI-driven tools for tasks such as reception, clinical documentation, finance, compliance, and marketing. An AI receptionist named Isla manages appointment bookings, rescheduling, deposits, and missed calls in multiple languages. Clinical documentation is supported by Sage, which converts voice notes into SOAP format and links them to dental charts and treatment plans. Practice management features include patient records, calendar management, dental charting, treatment planning, and clinical notes. NHS-specific tools include FP17 and FP17O claims validation and submission, UDA tracking, referral management with NICE NG12 pathway support, and preparation tools for the April 2026 NHS contract reform. A compliance suite provides live monitoring and evidence collection for CQC requirements.\n\nThe software operates on UK-region cloud infrastructure with features such as dedicated cloud tenancy, real-time replication with auto-failover, and offline functionality through native applications for Android, iOS, Windows, and macOS. A unified inbox consolidates communication channels, including email, SMS, WhatsApp Business, Instagram, Messenger, phone, and letters, into a single timeline. Additional features include inventory management with AI-based procurement forecasting, a patient portal for online booking and payments, membership plan administration, and reputation management. The platform is certified for Cyber Essentials Plus, ISO 27001, PCI DSS, and UK GDPR compliance and meets DSPT standards for patient data handling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48826e95-2848-4b4b-8e88-1a47be25cf96.png","url":"https://www.softwareadvice.com.au/software/556781/Dentomation","@type":"ListItem"},{"name":"Tinylawn","position":8,"description":"Tinylawn is an AI receptionist and lead-capture platform built for lawn care, landscaping, pest control, and other outdoor service businesses. It helps solo operators and growing teams answer every call, capture more leads, and book more work without hiring additional office staff. The AI phone receptionist is available 24/7—including nights, weekends, and holidays—and can communicate naturally in English or Spanish.\n\nDuring each call, Tinylawn can answer business-specific questions about services, pricing, service areas, hours, and availability. It collects important lead details such as the customer’s name, address, requested service, timing, and job notes, then checks availability and books qualified appointments directly onto the business calendar. Tinylawn can also support rescheduling and cancellations, send confirmations, and notify the business by text or email when a new lead or appointment is created. Every conversation includes a recording, full transcript, and AI-generated summary, making it easy to review what happened and follow up with the right context.\n\nTinylawn goes beyond traditional call answering with AI-powered virtual site visits. For each property, it can retrieve lot size, square footage, parcel boundaries, property type, aerial imagery, route distance, and estimated drive time. Customers can submit property photos by text, and Tinylawn analyzes visible conditions such as grass type, tree coverage, slopes, weeds, and bare areas. These insights help service businesses qualify opportunities, prepare more accurate estimates, and reduce unnecessary site visits.\n\nBusinesses also receive a branded online booking page that can be shared through a website, social media, Google Business Profile, QR codes, printed materials, or text messages. Phone and online leads flow into one dashboard for easier tracking and follow-up.\n\nSetup takes only a few minutes: Tinylawn learns from the company website, provides a dedicated local phone number, and can work as a primary line or receive forwarded missed calls. Plans start at $49 per month, with options for growing and high-volume teams, plus custom enterprise pricing. Every plan includes the core answering, scheduling, property intelligence, bilingual support, booking, notification, and integration features. A 14-day free trial is available without a credit card, and spam, silent calls, and immediate hang-ups are not billed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62c693df-3b1e-4ddd-b24c-868ef2ce3119.png","url":"https://www.softwareadvice.com.au/software/522977/Tinylawn","@type":"ListItem"},{"name":"Angel X","position":9,"description":"Angel X is an AI platform that transforms websites into interactive, human-like voice and chat agents. Designed to engage, support, and sell, it helps businesses reduce bounce rates, capture more leads, and deliver personalized customer experiences without relying on outdated chatbots. By adding conversational intelligence directly to site, Angel X ensures visitors always feel heard and guided.\n\nGetting started with Angel X is quick and simple, embed a single script on your site and launch. The AI instantly begins handling FAQs, product questions, support issues, and sales inquiries with natural, empathetic responses. It integrates with website builders like WordPress, Shopify, and Wix, making setup accessible to any team. The platform is built to scale across industries including telecom, healthcare, retail, BFSI, EdTech, and real estate. With multilingual support, voice and chat capabilities, and integrations with CRMs and help desks, Angel X adapts to each organization’s workflows. Beyond answering questions, it provides advanced analytics, intent tracking, and actionable insights that help businesses understand customer needs while boosting conversions.\n\nFor startups and enterprises alike, Angel X offers plans that include detailed analytics, voice customization, and integrations. With enterprise-grade security, compliance with GDPR and SOC 2, and customizable branding options, it’s built for businesses that want to elevate their customer support while maintaining data privacy and trust.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffb85e04-f081-4a86-8733-61c94fd2d975.png","url":"https://www.softwareadvice.com.au/software/532346/Angel-X","@type":"ListItem"},{"name":"AskBigBot","position":10,"description":"AskBigBot is an AI platform designed to help organizations create private AI assistants using internal documents, PDFs, websites and links. Teams can deploy the tool as a web chatbot or Slack bot, enabling employees to search and interact with company knowledge without exposing sensitive data to public AI tools. The platform supports end-to-end encryption, with all documents, embeddings and metadata stored in encrypted form.\n\nSecurity features include strict tenant isolation, role-based access control and private knowledge boundaries to ensure data protection and compliance. Administrators have access to a dashboard for usage monitoring and management. AskBigBot supports encrypted document and vector storage, allowing teams to train AI models using company-specific data while maintaining privacy.\n\nAskBigBot is suitable for internal knowledge management, HR policy access, secure document search, employee onboarding and training. The platform is cloud-based (SaaS) and integrates with web applications and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61bbc47-ef75-4642-b65f-5ebcbddc1c6b.png","url":"https://www.softwareadvice.com.au/software/537338/AskBigBot","@type":"ListItem"},{"name":"Ayudo","position":11,"description":"Ayudo is an AI-powered customer support platform designed to automate support queries, resolutions, and follow-ups across various communication channels. It consolidates communications from sources such as WhatsApp, email, Slack, Discord, and phone calls into a unified conversation inbox. AI agents assist with routine queries and complex support workflows.\n\nThe platform includes knowledge integration capabilities, allowing organizations to train AI agents using data from sources such as URLs, PDFs, and Google Drive. Real-time analytics provide insights into customer conversations and agent performance, helping identify knowledge gaps and improve self-service options. Enterprise security features include SSO authentication, SCIM provisioning, audit logs, and custom role permissions to ensure data protection and compliance.\n\nAyudo's workflow automation system enables teams to deploy AI-powered workflows without requiring changes to their existing technology setup.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51291292-6658-4763-93a0-0de005d9c9a7.jpeg","url":"https://www.softwareadvice.com.au/software/531038/Ayudo","@type":"ListItem"},{"name":"Aisa-X","position":12,"description":"Aisa-X is an advanced conversational AI platform designed to help businesses automate customer interactions, improve engagement, and streamline communication across digital and voice channels. The platform enables organizations to deploy intelligent AI chat agents and voice agents that can handle customer inquiries, capture leads, schedule appointments, and automate workflows in real time.\n\nWith Aisa-X, businesses can build and deploy AI-powered assistants that interact with customers through websites, messaging platforms, and phone systems. These agents use natural language processing and machine learning to understand user intent, provide accurate responses, and guide customers through various processes such as product inquiries, service requests, or booking appointments.\n\nThe platform is designed to support multiple industries including healthcare, real estate, insurance, e-commerce, and customer support services. Organizations can configure AI agents to answer frequently asked questions, qualify leads, manage event RSVPs, and provide instant support without human intervention. This helps businesses reduce response time, increase operational efficiency, and improve overall customer satisfaction.\n\nAisa-X also supports voice automation capabilities that allow businesses to deploy AI voice agents for automated calling, reminders, confirmations, and customer engagement campaigns. These voice agents can conduct natural conversations and handle high volumes of calls simultaneously.\n\nThe platform includes a centralized dashboard that allows users to monitor agent performance, manage conversations, track call activity, and analyze engagement metrics. Businesses can also integrate Aisa-X with existing tools and workflows to create seamless automation across their customer communication channels.\n\nKey capabilities of Aisa-X include AI chat agents, voice AI automation, lead qualification, workflow automation, appointment scheduling, analytics dashboards, and scalable cloud deployment. The platform is designed to help companies improve customer experience while reducing operational workload and support costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e628fa94-b613-431e-9151-d80da63906ac.jpeg","url":"https://www.softwareadvice.com.au/software/538830/Aisa-X","@type":"ListItem"},{"name":"Agent360","position":13,"description":"Agent360 is an AI-powered receptionist platform designed to handle business calls at all hours with instant response capabilities. It is used across various industries such as law firms, healthcare practices, HVAC companies, restaurants, insurance agencies, wealth management firms, property management companies, and professional services organizations. The platform manages routine inquiries and complex intake scenarios to support continuous client communication.\n\nIt integrates multiple customer support functions into one system, including live chat, AI chatbots, ticketing systems, voice support, knowledge base management, and customer satisfaction surveys. The AI receptionist schedules appointments, transfers calls, takes messages, and qualifies leads using industry-specific training. When unable to answer a question, it transfers the conversation to human agents with full context. Additional features include outbound calling for appointment reminders, follow-ups, and customer surveys.\n\nThe platform operates on secure infrastructure with encryption, SOC 2 compliance, and GDPR-ready data handling protocols. It ensures tenant isolation to protect customer data, which is not used to train models for other clients. A real-time analytics dashboard provides insights into support operations, response times, and performance metrics across communication channels. Setup and onboarding are completed through guided configuration without requiring coding expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc080658-3b3a-4f0f-8660-c10f72a782d5.png","url":"https://www.softwareadvice.com.au/software/540505/Agent360","@type":"ListItem"},{"name":"Auto Asistente","position":14,"description":"Auto Asistente is an artificial intelligence-powered virtual assistant platform designed to automate customer service interactions across various messaging channels. It is used by small to medium-sized businesses in industries such as dental clinics, car rental services, beauty salons, restaurants, legal offices, fitness centers, pharmacies, veterinary clinics, and educational institutions. The platform focuses on improving customer response times through automated communication.\n\nThe software supports messaging platforms such as WhatsApp, Facebook, Instagram, and TikTok. It includes appointment scheduling features that work with Google Calendar, enabling customers to book reservations through messaging platforms. A digital catalog management system is included for organizing product information, photos, and pricing. Other features include tools for mass messaging campaigns, automated payment reminders, and a control panel with an analytics dashboard for tracking business metrics. Messaging platform connections are established using QR code scanning for WhatsApp and OAuth authentication for social media channels.\n\nThe platform operates continuously and maintains a fast response time. It supports unlimited messaging and requires minimal technical setup, with no coding knowledge needed for configuration. Businesses can customize the virtual assistant with details such as product information, business hours, and preferred communication tone. Spanish-language support is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cc3f600-dfcd-4f0e-bef0-b82937d1196e.png","url":"https://www.softwareadvice.com.au/software/547301/Auto-Asistente","@type":"ListItem"},{"name":"AskSpot","position":15,"description":"AskSpot is an artificial intelligence sales agent designed to assist e-commerce stores with product discovery and customer purchasing decisions. It is used by online retailers across industries such as skincare, electronics, sporting goods, and military collectibles. The platform is suited for businesses with extensive product catalogs, complex offerings, or increasing customer support needs.\n\nThe system uses AI to analyze product catalogs and match items to customer requirements. It provides features such as product comparisons, cross-sell and upsell suggestions, and alternatives for out-of-stock items. It automates tasks related to order management and support, including handling inquiries about order status, modifications, returns, and complaints. The platform categorizes these interactions and facilitates structured handovers to CRM or ticketing systems. It also addresses product-related questions about specifications, compatibility, delivery, returns, features, and use cases.\n\nThe platform operates on European cloud infrastructure through Microsoft Azure and Google Cloud. It ensures that customer and store data remain secure and are not used to train external AI models. It supports conversations in over two hundred languages, enabling consistent service across global markets. Teams can monitor interactions, review responses, and manage how the AI engages with customers. The system generates responses based on data from the store's product catalog and documentation to ensure accuracy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/740d2742-e21d-4f66-b285-735767b9777a.png","url":"https://www.softwareadvice.com.au/software/548433/AskSpot","@type":"ListItem"},{"name":"Acclaim","position":16,"description":"Acclaim is an enterprise voice AI platform designed for customer operations in regulated industries such as banking, fintech, credit unions and healthcare revenue cycle organizations. It caters to businesses requiring strict compliance controls and data sovereignty while automating customer interactions. Acclaim is used for tasks such as collections, payment outreach, customer service and appointment scheduling through voice-first AI agents that adhere to business rules and regulatory requirements.\n\nThe platform features Goal-Oriented Agent Logic, directing AI agents to achieve specific business outcomes. Acclaim supports deployment on-premises or in private cloud environments, ensuring data, model weights and conversation logs remain within the organization's infrastructure. It includes compliance guardrails that enforce approved scripts and policies, maintaining full audit logs for regulatory visibility. The platform offers human-quality voice interactions with minimal latency and supports multilingual conversations across channels such as voice, web, in-app and messaging.\n\nAcclaim includes a self-service Agent Studio for building, testing and managing AI agents without extensive technical expertise. Organizations can launch initial use cases quickly and expand functionality as business needs change. The platform's modular architecture allows integration with existing systems while maintaining transparency into the data and logic shaping agent behavior. Workflows can be adjusted based on business volumes and the system provides visibility into agent performance and customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c939fbd3-f2df-4de6-838e-a742626472e0.png","url":"https://www.softwareadvice.com.au/software/548210/Acclaim","@type":"ListItem"},{"name":"Assistable","position":17,"description":"Assistable is an enterprise AI platform designed to deploy conversational agents across channels such as voice, SMS, WhatsApp and live chat. It uses a single persistent memory to ensure information is retained across all communication channels, eliminating the need for customers to repeat themselves. The platform is used by businesses, franchises and agencies in industries such as automotive, real estate, healthcare, insurance, home services, hospitality and education. It has supported millions of customer conversations across numerous organizations.\n\nThe platform includes a no-code visual agent builder that allows teams to configure conversation flows, set escalation rules and manage tools without requiring engineering expertise. It delivers low-latency voice interactions for seamless conversations. Security features include AES-256 encryption, single sign-on, role-based access controls and detailed audit logs. Real-time analytics tools provide insights such as funnel attribution, sentiment analysis and unit economics tracking through a centralized dashboard.\n\nAssistable supports multi-tenant sub-account management with customizable permissions and domain hosting. It includes white-label capabilities and rebilling functionality for agencies managing AI services for clients. The platform operates on a usage-based model, charging per minute for voice interactions and per message for chat conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63197f52-4b5f-44f6-89af-f7f0ecd786a0.png","url":"https://www.softwareadvice.com.au/software/530803/Assistable","@type":"ListItem"},{"name":"Amyra","position":18,"description":"Amyra is a platform designed to combine artificial intelligence with business management tools for service-based businesses in Mexico. It features an AI agent that manages customer inquiries and schedules appointments through messaging platforms such as WhatsApp, Instagram and Messenger at all hours.\n\nThe platform is tailored for businesses such as pilates and yoga studios, wellness centers, spas, barbershops and medical clinics. It includes automated booking tools that check real-time staff and location availability to schedule appointments. The AI agent facilitates payment collection by generating Stripe payment links within customer conversations, manages recurring memberships and package purchases and sends appointment reminders through the customer’s preferred messaging platform. Messages from WhatsApp, Instagram and Messenger are consolidated into a unified inbox with a visual pipeline to organize prospects by stage.\n\nAmyra also provides business management features such as point-of-sale functionality, inventory tracking, staff scheduling and support for multiple locations. Analytics tools are included to assess metrics such as occupancy rates, revenue trends and customer retention. The system is pre-configured for specific industries with relevant modules and workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2712d292-c10f-43b9-90b0-f0685eea645e.png","url":"https://www.softwareadvice.com.au/software/546784/Amyra","@type":"ListItem"},{"name":"All Onboard","position":19,"description":"All Onboard is a platform designed for managing AI agents and curating knowledge across various communication channels. It supports organizations handling high volumes of inquiries and complex operations, particularly in technical support, customer success and implementation engineering. Companies in industries such as fintech and martech use the platform to enhance support capabilities without expanding human teams.\n\nThe platform consolidates information from sources such as PDFs, OpenAPI specification  and URLs to create a unified knowledge base. This knowledge base powers AI agents across platforms such as Slack, Email, Telegram, Discord, Microsoft Teams, Zendesk and embedded chat widgets. A confidence-based escalation system routes low-confidence queries to human team members with full context. Draft mode allows teams to review agent responses before they are sent. The knowledge base improves over time through an outcome-based feedback loop, which tracks document effectiveness and flags underperforming content. Multi-tenant isolation ensures each customer operates within a separate database environment.\n\nA centralized dashboard provides real-time insights into conversations, tracking metrics such as deflection rates, resolution times, agent confidence levels and customer sentiment. Knowledge gap detection identifies patterns in escalations and highlights missing documentation. Analytics features include topic clustering, escalation trend analysis and conversation categorization, offering both high-level and detailed views of agent performance. Human team members can manage escalations, pause agents and respond directly while maintaining a seamless conversation experience for end users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/066afeff-c112-415e-a928-cb9055e33eee.jpg","url":"https://www.softwareadvice.com.au/software/538468/All-Onboard","@type":"ListItem"},{"name":"Airgentic","position":20,"description":"Airgentic is a platform that uses specialized AI agents to manage customer service and sales engagement tasks. It is designed for use across various sectors, including higher education, local government, manufacturing and nonprofit organizations. The platform helps organizations address website interactions by providing accurate information and completing specific actions.\n\nThe platform includes task-specific AI agents tailored to different customer journeys, such as admissions support for educational institutions and rate inquiries for local government services. These agents deliver cited answers with source references, ask clarifying questions to understand visitor needs and perform actions such as capturing leads, scheduling meetings, creating support tickets and directing users to appropriate resources. It supports multiple channels, including chat interfaces, site search, voice interactions and embedded prompts on web pages. Human oversight features allow teams to review responses, escalate conversations with full context and manage AI interactions when needed.\n\nThe platform provides customer insights and analytics tools to identify visitor trends and service gaps. It can be implemented as a full-page overlay, a persistent assistant, or embedded elements on specific pages. Secure intranet services extend its functionality to internal environments and AI visibility tools help optimize content for citation performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b96e3a1f-43c1-45a4-bafe-780a0cf29a59.jpg","url":"https://www.softwareadvice.com.au/software/536009/Airgentic","@type":"ListItem"},{"name":"AgenticRelay","position":21,"description":"AgenticRelay is a no-code platform designed for building, training and deploying AI chatbots. It allows teams to automate customer interactions using their own knowledge base. The platform is used for tasks such as handling customer support inquiries, managing internal workflows and enabling website chat functions.\n\nIt includes a visual drag-and-drop builder for creating AI agents without coding. The platform supports retrieval-augmented generation by indexing uploaded documents such as PDFs, Word files and help articles to train agents with company-specific information. It provides access to various AI models, including GPT-4o, Claude Sonnet, Opus, Gemini Pro, Grok and Llama 4. Agents can be deployed to websites, Slack workspaces, or shared as standalone links with a single click. Real-time analytics track usage metrics such as credit consumption, API activity and spending patterns, with detailed reporting for cost management.\n\nThe platform incorporates enterprise-grade security features, including data encryption, isolated team workspaces, role-based access controls and audit logs. It operates on a global infrastructure to ensure fast response times without requiring server maintenance. Agents run continuously across multiple channels and can perform tasks such as answering frequently asked questions, resolving common issues and escalating complex inquiries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/300388ae-9c4d-4616-adff-bf6b79dd28fc.jpeg","url":"https://www.softwareadvice.com.au/software/541826/AgenticRelay","@type":"ListItem"},{"name":"Telyn","position":22,"description":"Telyn is an AI-powered voice agent designed to function as a virtual receptionist for businesses in various industries. It answers incoming calls in under two seconds using human-quality voice technology and operates continuously without interruptions. It is suitable for businesses such as property management firms, real estate agencies, insurance offices, law practices, home service providers, dental clinics, and veterinary practices that manage high volumes of inbound calls and require consistent phone coverage during and outside business hours.\n\nThe platform includes automated calendar booking, allowing appointments to be scheduled directly into tools such as Google Calendar or Calendly during live calls. It captures lead details such as caller name, intent, budget, and timeline, syncing this information automatically to connected CRM systems. Full call transcripts and AI-generated summaries are provided after each conversation for record-keeping. Two-way SMS functionality enables instant text confirmations to callers and delivers call summaries to business owners. Pre-configured templates tailored to industries such as property management, legal services, and healthcare include relevant questions, routing logic, and response frameworks.\n\nThe system manages tasks such as emergency call triage, maintenance requests, appointment scheduling, and general inquiries, routing calls appropriately based on context and urgency. It does not require coding knowledge and can be configured by forwarding an existing phone number or setting up a new one. Setup involves selecting an industry template, connecting business tools, and activating the service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/adba77f4-7543-4fda-b937-bf4c42556753.png","url":"https://www.softwareadvice.com.au/software/551886/Telyn","@type":"ListItem"},{"name":"SimplyBoost","position":23,"description":"SimplyBoost is an AI chatbot platform designed to manage customer support, lead capture, and sales conversations across various communication channels. It is used by businesses in industries such as e-commerce, real estate, healthcare, automotive, education, restaurants, and financial services. The platform enables organizations to automate customer interactions while maintaining consistent conversation quality across web and social channels.\n\nThe platform functions as a single AI agent across websites, WhatsApp, Instagram, Facebook Messenger, TikTok, and Shopify storefronts. It captures and qualifies leads by gathering details such as contact information, budget, and purchase intent during conversations. This data is then synced to CRM systems. The system can schedule meetings and appointments directly within chat interfaces, managing time zones and calendar availability. It responds to customer inquiries within seconds and resolves a significant portion of support tickets without human involvement. Conversation history is maintained when customers switch between channels. The platform can also provide product suggestions based on visitor intent. Businesses can customize the chat widget to align with their website design, including fonts, colors, and brand voice, through a dashboard that does not require coding knowledge.\n\nSimplyBoost includes analytics dashboards to monitor metrics such as deflection rates, qualification rates, and conversions across all connected channels. It incorporates sentiment analysis and customer satisfaction tracking within conversations. Setup involves adding knowledge base content, connecting communication channels, and configuring the AI agent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a01ad5b-c68c-40b5-8cdd-7661c30aa90d.jpg","url":"https://www.softwareadvice.com.au/software/551951/SimplyBoost","@type":"ListItem"},{"name":"Sentrup","position":24,"description":"Sentrup is an AI-powered customer support platform designed to automate website chat, knowledge base retrieval, and scheduling workflows. It is used by organizations such as clinics managing appointment bookings, service teams addressing repetitive inquiries, and agencies overseeing customer support for multiple clients. The platform enables instant responses to website visitors while allowing complex queries to be escalated to human agents when necessary.\n\nThe platform uses vector-search technology to generate AI responses based on uploaded business documents. This ensures accuracy by retrieving information exclusively from custom knowledge bases containing FAQs, policies, and service documentation. It includes automated appointment scheduling with calendar synchronization, handling booking requests, availability checks, and cancellations without manual input. The system supports multi-tenant functionality, allowing agencies to manage separate branded widgets and knowledge bases for different clients through a single dashboard. When the AI encounters queries beyond its confidence level, conversations are seamlessly transferred to human agents with full transcript history.\n\nSentrup includes analytics dashboards that provide insights into resolution rates, conversation trends, and operational costs across tenants. It features a website chat widget that integrates into existing sites and delivers responses in under two seconds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1d2591a-f625-443c-866f-2f5b407ff1c9.png","url":"https://www.softwareadvice.com.au/software/555484/Sentrup","@type":"ListItem"},{"name":"MySampark","position":25,"description":"MySampark is an AI-powered social media automation platform designed to manage interactions on Instagram and Facebook. It automates replies to comments, sends direct messages, and captures leads. The platform is used by businesses to manage social media presence, customer engagement, and partner outreach across various channels.\n\nThe platform includes an AI-powered reply system that can be trained on product details, pricing, and frequently asked questions to provide automated responses. A unified social media inbox consolidates conversations, comment threads, and AI-generated replies into a single dashboard. The campaign manager allows users to plan, create, schedule, and publish social media content with AI-generated captions and hashtags across platforms such as Instagram, Facebook, LinkedIn, YouTube, Pinterest, and X. Social media analytics track metrics such as reach, engagement, likes, comments, shares, and top-performing posts.\n\nThe platform includes a feature for partner and distributor marketing, enabling personalized promotional posts with retailer details and translation capabilities. It operates continuously to respond to inquiries outside business hours using keyword-triggered automation that detects terms such as price or details in comments.\n\nMySampark is built with Google Gemini AI technology and includes tools for managing multiple businesses and collaborating with team members in a shared workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c487431-1211-4179-849e-377a63aaf6c7.jpg","url":"https://www.softwareadvice.com.au/software/554687/MySampark","@type":"ListItem"}],"numberOfItems":25}
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