---
description: Discover the best AI IT Agents for your organisation. Compare top AI IT Agents tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best AI IT Agents - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [AI IT Agents](https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software)

# AI IT Agents

Canonical: https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software

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## Products

1. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (639 reviews) — Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, a...
2. [Atera](https://www.softwareadvice.com.au/software/125932/atera) — 4.5/5 (449 reviews) — Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a d...
3. [Hiver](https://www.softwareadvice.com.au/software/60479/hiver) — 4.7/5 (148 reviews) — Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run cust...
4. [LogicMonitor](https://www.softwareadvice.com.au/software/240623/logicmonitor) — 4.6/5 (119 reviews) — LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs a...
5. [Conversational Cloud](https://www.softwareadvice.com.au/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
6. [Leena AI](https://www.softwareadvice.com.au/software/163150/leena-ai) — 4.5/5 (13 reviews) — Leena AI is an artificial intelligence (AI)-enabled conversational platform designed to help organizations deploy an ...
7. [Rezolve AI](https://www.softwareadvice.com.au/software/254186/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.ai is an Agentic AI solution for IT, HR, and Financial Operations that helps enterprises automate support wor...
8. [Siit](https://www.softwareadvice.com.au/software/396390/siit) — 5.0/5 (6 reviews) — Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. With its speciali...
9. [Lyzr.ai](https://www.softwareadvice.com.au/software/438219/lyzr-ai) — 4.7/5 (3 reviews) — Lyzr offers Agent Studio - a low-code/no-code platform for enterprises to build, deploy, and scale AI agents with min...
10. [Glean](https://www.softwareadvice.com.au/software/506471/Glean) — 4.7/5 (3 reviews) — Glean is a work AI platform designed to connect enterprise data, enabling employees to locate information, create con...
11. [AISERA](https://www.softwareadvice.com.au/software/106734/ai-service-desk) — 4.5/5 (2 reviews) — AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows f...
12. [Moveworks](https://www.softwareadvice.com.au/software/345029/moveworks) — 5.0/5 (1 reviews) — Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. Underp...
13. [Atomicwork](https://www.softwareadvice.com.au/software/521384/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and...
14. [eGain AI Agent](https://www.softwareadvice.com.au/software/530087/eGain-AI-Agent) (0 reviews) — eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intellig...
15. [Gaspar AI](https://www.softwareadvice.com.au/software/527080/Gaspar-AI) (0 reviews) — Gaspar AI is a generative AI-powered employee helpdesk platform designed to address workplace support issues and auto...

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Agentic AI](https://www.softwareadvice.com.au/directory/5076/agentic-ai/software)
- [Internal Communications Software](https://www.softwareadvice.com.au/directory/4572/internal-communications/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software)
- [All Categories](https://www.softwareadvice.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/5438/ai-it-agents/software> |
| en | <https://www.softwareadvice.com/category/5438-ai-it-agents/> |
| en-AU | <https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/5438/ai-it-agents/software> |
| en-IE | <https://www.softwareadvice.ie/directory/5438/ai-it-agents/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/5438/ai-it-agents/software> |
| fr | <https://www.softwareadvice.fr/directory/5438/ai-it-agents/software> |

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It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.softwareadvice.com.au/software/125932/atera","@type":"ListItem"},{"name":"Hiver","position":3,"description":"Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operations from Google Workspace.\n\nHiver Omni is an omnichannel customer service platform with native AI features. It brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. \n\nBoth Hiver products were designed for teams that have complex support operations - the kind of support interactions that span multiple teams - product, customer success, finance and require context from different external systems such as your CRM, Jira, or NetSuite.  \n\n10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). \n\nSome of Hiver’s key features include - \n\nAI Agents - Hiver’s AI Agents can independently resolve customer conversations end-to-end. It can pull context from multiple systems, executing multi-step workflows, and making judgment calls based on account-specific information. When a request exceeds what an AI Agent can resolve, it hands off the full context to a human. \n\nAI Copilot - Once an agent is in a conversation, Copilot works alongside them like a coworker. It surfaces relevant context from past interactions and company knowledge, drafts replies based on the full conversation history, and reviews responses for tone and completeness before they go out.\n \nAI QA - AI QA automatically reviews all agent responses against set quality parameters you define such as tone, accuracy, completeness, process adherence. This way, managers get a consistent, data-driven view of where quality is strong, where it is slipping, and which agents need coaching. \n\nAI Knowledge Management - Hiver's AI keeps your knowledge base fresh and updated without the manual upkeep. It scans incoming tickets and figures out if there’s a gap in your knowledge base. Based on the gaps, it suggests new articles and can even go ahead and draft a version for you. Essentially, think of it like a system that maintains itself. \n\nCross-team collaboration features - Loop in teammates with internal notes or work together on shared drafts, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact.\n\nAnalytics and reporting - Hiver lets you track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses.\n\nWorkflow automation with a visual builder -  You can build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ccb7881e-4960-40f7-9c3a-f5786320675b.png","url":"https://www.softwareadvice.com.au/software/60479/hiver","@type":"ListItem"},{"name":"LogicMonitor","position":4,"description":"LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Bridge the gap between tech, teams, and IT with powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db0cfe0-829c-44db-bead-58ffa8382737.png","url":"https://www.softwareadvice.com.au/software/240623/logicmonitor","@type":"ListItem"},{"name":"Conversational Cloud","position":5,"description":"LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.\n\n\nThe Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.\n\n\nConversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60b0f0a9-7d7a-4895-a187-8b88c1efe2b1.jpeg","url":"https://www.softwareadvice.com.au/software/13840/liveengage","@type":"ListItem"},{"name":"Leena AI","position":6,"description":"Leena AI is an artificial intelligence (AI)-enabled conversational platform designed to help organizations deploy an automated helpdesk with a virtual assistant to improve employee engagement. The platform allows enterprises to streamline various human resources operations like answering policy related queries, resolving tickets, and fulfilling service requests.\n\n\nLeena AI lets businesses store policies, documents, FAQs, and other information in a centralized knowledge base for future reference. It offers a host of features such as real-time communication, predictive analytics, custom workflows, interactive dashboard, reports and more. Additionally, managers can notify employees about upcoming events using bulk notifications and gain insights into survey feedback, employee happiness score, improvement areas, and more via analytics.\n\n\nLeena AI supports integration with various third-party applications including Workday, ADP, Microsoft Outlook, Slack, Twilio, Google Sheets, Oracle and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a50777d-4f36-4018-985a-00069af2f59f.png","url":"https://www.softwareadvice.com.au/software/163150/leena-ai","@type":"ListItem"},{"name":"Rezolve AI","position":7,"description":"Rezolve.ai is an Agentic AI solution for IT, HR, and Financial Operations that helps enterprises automate support workflows, resolve service requests autonomously, and improve employee experiences across digital and voice channels.\n\nRezolve.ai enables organizations to modernize support operations through AI-powered automation and multi-agent orchestration.\n\nThe platform supports IT, HR, and FinOps teams by automating repetitive service tasks, improving response times, and providing employees with instant support across Microsoft Teams, Slack, chat, email, mobile, and voice.\n\nAI agents can resolve incidents, fulfill requests, execute workflows, surface enterprise knowledge, and integrate with systems such as ServiceNow, Jira Service Management, Freshservice, Workday, SharePoint, and Confluence.\n\nRezolve.ai also includes enterprise search, AI voice support, workflow automation tools, AI Ops capabilities, and no-code AI agent creation.\n\nDesigned for mid-market and enterprise organizations, the platform helps reduce operational costs while improving employee satisfaction and service efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.softwareadvice.com.au/software/254186/rezolve-ai","@type":"ListItem"},{"name":"Siit","position":8,"description":"Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. 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You will be able to:\n- Streamline employee requests directly through Slack or from emails\n- Automate manual and repetitive tasks\n- Build a self-service employee portal in no-code\n- Identify people's needs and attrition risks","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f45b47-8222-4d23-9c78-f6a3fc2f4da3.jpeg","url":"https://www.softwareadvice.com.au/software/396390/siit","@type":"ListItem"},{"name":"Lyzr.ai","position":9,"description":"Lyzr offers Agent Studio - a low-code/no-code platform for enterprises to build, deploy, and scale AI agents with minimal technical complexity. Built on Lyzr's robust Agent Framework - the first and only agent framework to have safe and responsible AI natively integrated into the core agent architecture, this platform allows you to build AI Agents while keeping enterprise-grade safety and reliability in mind.\n\nThe platform allows both technical and non-technical users to create AI-powered solutions that drive automation, improve operational efficiency, and enhance customer experiences—without the need for extensive coding expertise.\n\nWhether you're deploying AI agents for Sales, Marketing, HR, or Finance, or building complex, industry-specific applications for sectors like BFSI, Lyzr Agent Studio provides the tools to create agents that are both highly customizable and compliant with enterprise-grade security standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d7144bcb-de6b-4c35-a87a-cba079aace1f.webp","url":"https://www.softwareadvice.com.au/software/438219/lyzr-ai","@type":"ListItem"},{"name":"Glean","position":10,"description":"Glean is a work AI platform designed to connect enterprise data, enabling employees to locate information, create content, and automate workflows across organizational applications. It is used by enterprises in industries such as retail, financial services, healthcare, higher education, government, manufacturing, and energy. Teams in departments such as engineering, customer service, sales, marketing, IT, and human resources use the platform to streamline operations and access organizational knowledge.\n\nThe platform includes three main components. Glean Assistant is a personalized AI tool that helps users search for information, create content, summarize documents, and analyze data. Glean Agents allows organizations to build and manage AI agents for automating repetitive tasks and departmental processes, offering features for agent creation, governance, and orchestration. Glean Search provides hybrid search capabilities across connected applications, powered by Enterprise Graph and Personal Graph technologies.\n\nThe platform enforces enterprise-grade security through real-time permissions that align with existing access rights across connected systems. It includes features such as Deep Research for in-depth information retrieval, Canvas for content creation, Companion for assistance, and tools for data analysis. The Agentic Engine adapts workflows based on organizational context to automate tasks across departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a55aa105-7a69-4efa-b5a6-dcb6e7427730.jpeg","url":"https://www.softwareadvice.com.au/software/506471/Glean","@type":"ListItem"},{"name":"AISERA","position":11,"description":"AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. \n\n\nBy automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.\n\n\nPricing information is provided on request by Aisera. Support is available online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c7c2820-8657-4639-badb-36d32dc741c5.png","url":"https://www.softwareadvice.com.au/software/106734/ai-service-desk","@type":"ListItem"},{"name":"Moveworks","position":12,"description":"Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. \n\nUnderpinning these solutions are language models fine-tuned to your company language, business logic, workflows, and data — through deep integrations and real-time ingestion across your enterprise tech stack.\n\nThe result is a single interface across all of your enterprise systems and data that allows employees to get the help they need instantly, leaders to identify and fill opportunities for automation, and developers to build solutions for any use case in minutes without writing code, creating dialog flows, or scripting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c349e0-06e4-4849-8756-4b1217271d26.png","url":"https://www.softwareadvice.com.au/software/345029/moveworks","@type":"ListItem"},{"name":"Atomicwork","position":13,"description":"Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and ready to run AI coworkers alongside their people.\nIf you're an IT Director at a 200–1,000 person technology company spending your week triaging access requests, managing incident bridges, and maintaining workflows that keep breaking, Atomicwork was built for you. Not to speed up the same old ITSM processes, but to change what IT does entirely.\nAtomicwork is built differently: AI and data live in the same system. That means AI coworkers don't just recommend actions — they execute them. They read policy, understand context, and resolve requests end-to-end without a human in the middle.\nAI coworkers on Atomicwork are persistent, governed workforce members. Each one has a defined role, managed credentials, bounded access policies, a compute budget, and full audit trails on every action taken. IT governs them the same way HR governs people: with a directory, access management, and change management workflows.\nAtomicwork handles IT support, HR service delivery, access provisioning, incident and change management, asset tracking, and employee onboarding, all in one platform. Employees get instant help inside Microsoft Teams, Slack, email, or the Atomicwork portal. AI coworkers handle resolution before it reaches your team.\nThe platform includes full ITSM capabilities: request, incident, problem, change, asset, and configuration management. ESM capabilities extend the same infrastructure to HR, Finance, Legal, and Operations. \nFor organizations already running ServiceNow or Jira Service Management, Atomicwork's AI Workforce can deploy on top — no platform fee, consumption-based pricing, no migration required.\nProfessional plan starts from $25,000/year and includes 5 AI coworkers and up to 250 end users. Business plan offers flexible pricing for up to 1,000 users and 20 AI coworkers. Enterprise plan offers custom contracts with unlimited users, unlimited AI coworkers, custom data residency, SLAs, and a dedicated customer success manager. Pricing is available in usage-based and outcome-based models.\nSupport is available via email across all plans, with extended hours on Business and 24×7 dedicated support on Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14fd8ebd-bda1-4654-b0df-d5c56793b5bd.png","url":"https://www.softwareadvice.com.au/software/521384/Atomicwork","@type":"ListItem"},{"name":"eGain AI Agent","position":14,"description":"eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intelligent, and safe customer support, without adding more headcount. Tailored for customer service, contact center, and digital transformation teams, eGain AI Agent combines generative AI with enterprise-grade knowledge management to provide meaningful, context-aware help across digital and voice channels.\n\nWhether you're a customer experience (CX) manager in a fast-scaling SaaS company or an IT service delivery lead in a regulated industry like banking or healthcare, eGain AI Agent helps you automate service without sacrificing accuracy, control, or compliance.\n\nIdeal for:\n- Mid-to-large enterprises with high customer interaction volume\n- Contact center and customer support leaders looking to reduce call deflection and agent burden\n- Organizations in regulated industries such as financial services, telecom, healthcare, insurance and public sector\n- IT and CX leaders aiming to modernize support with explainable, secure AI\n\nFeatures of eGain AI Agent include:\n- Unlike generic chatbots, eGain AI Agent combines generative AI with your organization's approved knowledge base, ensuring accurate, explainable, and brand-aligned responses.\n- Empower customers to self-serve and agents to assist faster using visual workflows and decision automation. eGain helps simplify everything from troubleshooting to compliance-driven tasks.\n- Meet your customers where they are, whether that’s chat, voice, SMS, WhatsApp, or other messaging platforms. eGain AI Agent delivers consistent answers and seamless transitions across channels.\n- Business teams can quickly configure the AI Agent to handle FAQs, process guidance, or escalation rules—without heavy IT dependency. Plus, it integrates easily with CRMs, contact center software, and ticketing tools.\n- From regulated industries to customer data privacy, eGain provides the tools to track, manage, and govern every AI interaction. Gain full transparency and reduce risk with safe, monitored automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5565241-f02c-4041-a1ba-ad52050ac9ec.jpeg","url":"https://www.softwareadvice.com.au/software/530087/eGain-AI-Agent","@type":"ListItem"},{"name":"Gaspar AI","position":15,"description":"Gaspar AI is a generative AI-powered employee helpdesk platform designed to address workplace support issues and automate repetitive tasks. It is used by organizations in sectors such as IT, human resources, sales operations, engineering, product management, internal operations, maritime industries, and government agencies.\n\nThe platform includes a virtual agent that functions similarly to ChatGPT and operates within communication tools such as Slack, Microsoft Teams, and Jira Service Management. It resolves routine tasks such as password resets, group updates, and email list management. It also provides instant answers to employee questions without requiring manual searches. Workflow automation features support processes such as onboarding, offboarding, approval requests, and ticket management. The platform enhances knowledge management by assisting with content creation and identifying gaps in organizational knowledge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2cf67251-9eba-46ac-bd3c-01a5cc4c320f.jpeg","url":"https://www.softwareadvice.com.au/software/527080/Gaspar-AI","@type":"ListItem"}],"numberOfItems":15}
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