Contact Centre Quality Assurance Software

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report... Learn more

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD)... Learn more

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... Learn more

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... Learn more

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction... Learn more

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all... Learn more

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to... Learn more

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... Learn more

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure... Learn more

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with... Learn more

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... Learn more

Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking,... Learn more

Stella Connect is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs and QA managers gain visibility into feedback provided by customers, launch QA reviews... Learn more

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues. Balto... Learn more

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Learn more

MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... Learn more

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says... Learn more

Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training,... Learn more

The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with... Learn more