Flipdish Reviews

Pros

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

Cons

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Pros

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Cons

Nothing we have found not to like in this software in 4 years of using the App.

Pros

Inexpensive and easy to use. Provide complete solutions to new business.

Cons

The least I like about this company (not software) is the way they handle credit card disputes.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Flipdish

Less expensive, provide turn-key service for mew business.

Pros

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Cons

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Pros

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Cons

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Pros

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

Cons

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Pros

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

Cons

I’ve no issues with Flipdish or the service that they provide

Pros

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.

Cons

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Pros

Quick setup
Good features for loyalty and retention campaigns
Full access to customer data
Discount vouchers are useful

Cons

We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.

Pros

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

Cons

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

Pros

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Cons

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Pros

So staff friendly and reliable and complete package for customers

Cons

Nothing this software is easy to use and reliable

Pros

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Cons

Nothing really. Everything i want is there. Never had any major issues.

Pros

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Cons

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

Pros

The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great.

Cons

To date I've encountered no problems at all.

Pros

Easy to communicate with all the staff who are so helpful always

Cons

There is nothing to say in this section

Pros

Easy to use, promotions, easy to read receipt

Cons

Not many possibilities of time to select

Pros

The customer support is second to none. The team are so friendly and efficient.

Cons

There is no weak link in the flipdish team

Pros

This software is user friendly , very easy to use.

Cons

The docket can sometimes hard to read during rush hours

Pros

So easy to use what you are sold is even better than you would expect

Cons

Nothing is bad about this product customers have commuso many times about how good it is

Pros

Easy to use for us.

Cons

No choice for longer time request for us to select when customer request for 3 or 4 hours later, everything else is fine

Pros

Very easy to use and to be in touch with your costumers. Thank you for making our work les stressful.

Cons

I don't have any problems with this software , very happy with the way haw it is. Well done Flipdish team.

Pros

Allows my customers to go from address to order completion in a very few amount of clicks. Easy to edit and update menu items.

Cons

We have not experienced any major issues with this software.

Pros

Very easy to use
It’s clear and concise

Cons

Customers have a few issues with ordering on line
- can’t pay on line
- can’t put name on order

Pros

Ease of use, clarity and customer service.

Cons

Nothing to do the software it's really good. Strategies to move and convince an audience to use the app could be something to work on. We're able to manage this but maybe other customers aren't able to attract the audience.