AnyDesk Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About AnyDesk

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.7
Customer Support
4.3

Browse AnyDesk Reviews

1,731 of 1,731 reviews
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Raphael
Raphael
  • Industry: Civil Engineering
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Remote access with no problem

It is an easy to use software where you can access other computers remotely without problems.

Pros

I find fast and efficient how fast I can connect to a computer in another continent with safety.

Cons

It happens rarely buy some internet problems, but I think it was my provider and not the software.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to AnyDesk

Because I found its tools more attractive and useful.
Vasilis
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Maybe best remote connection and support software

Just to say that I am using this software since 2018 and continue to use this for providing technical support on our customers.

Pros

Ease of use
Customazation according to company needs (branding, logo, disclaimers, network parameters and many others)
Cheaper than closest revival
Good dashboard with also history of connections
Address book with common connections
Option to create web connection, without the need of software.

Cons

Some years ago, this was way cheaper. Unfortunatelly, latetely they have changed charging policy, however to be honnest, it's still in very competitive price.

GOVIND
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
1

3
Reviewed on 24/03/2024

"Effortless Remote Access: AnyDesk Delivers Seamless Connectivity"

My overall experience with AnyDesk has been positive. The software provided a reliable and efficient solution for remote access, allowing me to connect to and control remote devices with ease.

Pros

What I liked most about AnyDesk was its seamless connectivity and ease of use. The software allowed me to establish remote connections quickly and effortlessly, enabling me to access and control remote devices with minimal setup or configuration.

Cons

What I liked least about AnyDesk was the lack of advanced features compared to some other remote access solutions.

Top AnyDesk Alternatives

Judy Mae
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/07/2024

Tool in assisting clients online

My overall experience about this application is that this ease my time and transportation instead of going to onsite, in online and if the client is not possible to meet its a reliable tool in supporting clients

Pros

This is a great help when it comes to remotely assisting our clients or anyone that needs assistance without going onsite. This application reduces workloads and transactions needed to go onsite such as a permit to go onsite and health declaration form. This helps us supports to assist customers and friends that needed a help through online.

Cons

I'm not being biased on this application but it really is a good thing to have this application.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to AnyDesk

The ease of using and jus the ID and password then you are good to go.
Emin
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 23/01/2024

Our first choice for remote connectivity and technical support

We use it to manage all our desktop and laptop devices in the office and at home. We mostly transfer files. and we connect to our customers for technical support.

Pros

The wake on LAN feature and the automatic connection feature with a defined password are very good. It is also preferable that there is no connection time limit in the free version.

Cons

Wake on LAN setup may be more practical. It would be more practical if the defined computers are selected with the select box from the ID entry screen.

Fabruzio
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/05/2024

AnyDesk, AnyTime

Anydesk allows me to give assistance or simply doing maintenance task to remote computer comfortably from my office desk, so I save time and money.
Anydesk runs smoothly and never hangs, little hardware requirements. Just be sure to have a stable and fast enough data line.

Pros

I use Anydesk for work every day, and it helps me to remote connect and diagnose/troubleshoot/fix a lot of software problems. The program is small and quick to launch. Every AnyDesk user has a numbered ID. When you want to connect to someone just write the peer ID and wait for connection to be established (your peer has to authorize the connection).
Next you will see remote screen and you will be able to interact using your mouse and keyboard. You can also transfer files. Free sessions last for 60 minutes.
I highly recommend Anydesk. It's a light program, easy to use for everyone. Thumbs up!

Cons

The remote address field is quite hidden

Anton
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/07/2024

Good Remote-Software

In principle, it is good software, but because of the breach you have one less customer because of me. I also think the licence is definitely in the higher price segment.

Pros

Works most of the time pretty good. (about 99%)
It is good value for money.

Cons

The late information about a breach. So i've changed to another remote-tool.

Reynaldo
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/07/2024

Great tool to control remotely from anywhere

I've been using from some years to connect external and is working great.

Pros

Can connect remotely and secure to computers to give support or manage.

Cons

at the moment everything is working good.

Alternatives Considered

TeamViewer Remote and EV Reach

Reasons for Switching to AnyDesk

We use EV Reach too, but anydesk is used to contact external computers
Ahmed
Ahmed
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/05/2024

User review for more than 5 years

Very good experience. There are no negative comments I can leave

Pros

Ease of use and ease of downloading. The size of the program is very light. Very easy to use. Very simple. There are no complications

Cons

I don't understand why sometimes the connection is slow and the screen display is slow even though the internet speed is above good. This problem I encountered more than once and I did not understand its cause.

Harmz
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

3
Reviewed on 12/08/2024

Good, but critically flawed.

We had a short trial to evaluate the software over Teamviewer. Communications were friendly and polite and we had regular check ins to see how we were doing and if we needed any help. The app itself is fast and easy to use when using it across some test devices, but the app builder is terrible. Genuinely I don't understand how someone signed off on that part of the deployment process. Seems to be a common theme from some Reddit reviews.

Pros

The app is fantastic and super easy to connect remotely to machines

Cons

The app builder for deploying an app to remote devices using your own settings is quite possibly the worst thing I've ever used. It's slow, it's buggy, it almost always forgets settings you've ticked/applied, and remote access is painful.

Rohit
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 02/07/2024

Great Remote Desktop Solution with Robust Features and Some Caveats.

It has been a good experience using AnyDesk, as many customers who use laptops are not that technically sound, therefore guiding them to troubleshoot errors is quite challenging, getting remote access to their laptops/PCs eases the process leading to quick resolution. Also, I have used AnyDesk to fix my parent's mobile issues directly from my laptop which was the best experience.

Pros

It's cross-platform compatibility for remote sessions or technical support because it supports multiple operating systems, including Windows, macOS, Linux, Android, and iOS.

Cons

It starts lagging and the frame skips if the internet is not high-speed which I faced in the village.

Sara
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/05/2024

Anydesk, anytime, anywhere

I use Anydesk at work but also during my free time when I need to remote connect to another computer to give assistance.
Never hangs and requires very little resources, plus it's very easy yo use for everyone and makes my work easier and faster as i can fix many problems without the need to be "on site".

Pros

Among the remote connection softwares Anydesk is the lightest, really easy to use for your peers, they just launch the executable, tell you the number ID and allow remote access.
The interface is simple and easy to understand, with latest connections below and your ID in the top. To connect to a remote machine just fill the white upper blank field and wait for connection. Be sure to have a good quality line on both sides. Once connected you will interact as you were physically in front of the computer, with your keyboard and mouse. Of course you can also transfer files. The free connections last for 60 minutes.
A really good program, you should have it on your pc.

Cons

The field where you have to write the ID number of your peer is a bit hidden

Kelvin
Kelvin
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 26/10/2023

If you need remote desk support for your team, AnyDesk can serve you best

AnyDesk software despite of free version allowing only three devices at a go, with a paid version is easy to use and can support more that three devices.

Pros

With AnyDesk, one can stay connected to a remote device for longer time which favors you and your team to achieve destined task or training which in return boost productivity and enhance long run of the business. It is also user friendly and saves on time.

Cons

While using AnyDesk, you can experience low resolution devices this affects performance and lag due to device requirement.

Nizar
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/02/2024

AnyDesk the best remote control software

AnyDesk is definetly the best remote control software it has all the features needed for the best virtual assistance experience.

Pros

Whenever i have an issue using any working tool, all i need to do is reach out to the IT team which directly connects on my device using AnyDesk and becomes able to fix the issue

Cons

Rarely the remote control connection takes a little bit longer than usual, usually the fix for this issue is to just restart AnyDesk or the computer itself.

florence
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2024

One of the my main work tools is Anydesk!

Overall, I think Anydesk is one of the most useful tools for folks in the Computer/Technology industry.

Pros

I use Anydesk a lot to connect to my coworkers and quickly collaborate on tasks within the project. Anydesk is very easy to use and quite affordable.
I like that I can access anydesk on my phone. That has come in handly a couple of times in my work life so far.
I also like that I can transfer files between my computer and the computer that I am connected to. This feature is quite useful.
Did I mention that I can connect to more than one machine at the same time? Another one of my favorite features about Anydesk.

Cons

Anydesk used to be completely free for use but nawadays they have started charging. The good thing is that the price is affordable so this is not really much of a disadvantage.

Marian
  • Industry: Industrial Automation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/05/2024

AnyDesk anywhere

A great remote control app, easy to use on both sides. The remote user doesn't have to install any software.

Pros

One of the best feature of AnyDesk is that you can use it without any installation. Using it is very easy and low resources consumption makes it the perfect remote control app.

Cons

No cons for this great software, everything works great.

Verified Reviewer
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2023

Review on AnyDesk.

This device gives me a safe place to work anyplace; during Coronavirus, I telecommuted, and I was involving this product for getting to a framework, and I was not stuck anytime because of significant distances or the desperation of work. So eventually, it's the best device for sharing frameworks.

Pros

We can rapidly and effectively access and deal with the PCs on our work organization, whether they work in a Windows, macOS, or Linux climate, from any place they are relegated, utilizing this remote access device called AnyDesk. This is additionally the very thing that we do while completing updates, fixing specialized issues, or introducing programs.

Cons

Slow Web associations can cause drowsy and discontinuous far off meetings. Limitations on the free rendition: It needs progressed highlights like notices, use reports, and backing for numerous meetings. This limits its utilization to major levels. Protection - A few clients might stress over their security in the event that they share admittance to their hardware with someone else.

Daniela Petronela
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2024

AnyDesk for help

Great app, really simple to install and use, secure and with a fast connection.

Pros

Been using AnyDesk for years now to get and receive help. This app is simple and easy to use. Installing it takes just a few seconds and is ready to use, without any other complicated configurations. The connection is fast and secured, an important point for this app. Taking back the control of the connection is simple, by moving the mouse witch offers you the safety needed in remove connection cases.

Cons

I have no cons worth mentioning here for AnyDesk.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 06/01/2024

The best remote desktop software.

I have been working remotely for almost 2 years and almost each day I need to connect with my teammate we use to connect each other through this anydesk software.

Pros

It's been a very great experience using AnyDesk. It is very easy to take remote access to anyone's system using AnyDesk. AnyDesk is known for its high-speed performance, providing low-latency remote connections. It is a user-friendly software with a stright forward interface. Setting up a remote connection is typically simple, and the software doesn't require complex configurations. The main best thing I found in my experince while using AnyDesk I can transfer files and I can copy paste content between the local and remote devices.

Cons

In my true experience, I never felt that there is anything which I should dislike in this platform.

Henry
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2023

The remote Support Software, i prefer

because of Corona Virus we switched to remote work rapidly, to support my colleagues, i installed anydesk on every laptop. Since then - when a file is "missing" or software needs to be installed, or "the camera doesn't work", i can remote control the laptop in seconds to help them.

Pros

-all my clients are on one uncluttered screen showing me their online status and even their Screen-there is practically no konfiguration nessesaryit does exactly what i want it to dothere are more features (filetransfer, recording, ..) which i can deny or lock /disable when i don't neet themworks on many Operatingsystems (Android, Windows, Mac)its has the most value for my money

Cons

i don't miss anything, but a dark design would be nice :-)

Alternatives Considered

RDPWin

Reasons for Choosing AnyDesk

the price

Switched From

TeamViewer Remote

Reasons for Switching to AnyDesk

much more easy to use
Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/08/2023

AnyDesk Review

Pros

It helps us to access the remote desktop and remote support without giving handover the physical remote system.

Cons

Sometimes while screen sharing the quality of video decreases which is very annoying.

Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2023

AnyDesk best features

It was so pleasing that I can keep on using it over and over

Pros

The fact that I could get help on my machine from an IT specialist within a short time

Cons

I couldn't find any irritating moment with the program

Lana
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

My opinion

Anydesk saves my valuable time. it is very easy to use. also anydesk is very fast

Pros

I use AnyDesk every day, when a client needs my software help, it is the best way to get to their computer easily

Cons

If you don't zoom to full screen, it is difficult to see

Saravanan
Saravanan
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2023

Free for all @ AnyDesk

Overall performance is outstanding, you will get this product free of cost for maximum use. The people who are using this product will never think of buying a product

Pros

The Zero cost, No fee for screen sharing session

Cons

There is nothing least about this produt

Atul
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 06/08/2023

AnyDesk and its role in Financial Institutions.

My experience with AnyDesk has been very good it always helps me to get in contact with client faster and easier manner with less than three clicks.And addition features of the software's such as file transfer makes it very attractive to use and recommend to others.

Pros

The best thing about AnyDesk which makes it different from any other software in the same field is that it allows users to connect and share there files, share there screens in much easier and faster than any software. And its Key features such as file sharing, access control and personalized user interface. Makes it one of the Preferred Software in the Globe.

Cons

With all the Features it Provides to the users there is always a lingering thought that is it safe or not?In Normal case it would be very easy to get authorization and anyone can access your files unless until any precaution is made.

1,731 reviews