Zoom Workplace Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Zoom Workplace

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4

Browse Zoom Workplace Reviews

14,061 of 14,061 reviews
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Ntam
Ntam
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2024

Zoom, your 110% reliable partner for video Conferences.

ZOOM is the best Video conference app i have used so far. Its video amd image quality is topnotch coupled with other functionalities. I will recommend zoom any day, anytime.

Pros

The video and Audio quality, the screen sharing and recording functionalities

Cons

The 40 minutes free Zoom. I can't have up to an hour's session with the free zoom.

Tyler
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/11/2024

A Zoom Overview - From a Digital Marketer and Small Business Owner

Zoom workplace has been integral to my professional life both with my digital marketing job and with my own business. Being able to meet virtually with my international team has opened up the doors for stronger bonds and communication.

Pros

Zoom Workplace makes it quick and simple to set up Meetings that integrate well with the Google Calendar. It has personally helped me immensely with my career to be able to meet my teams virtually, as we are international. The Chat feature during meetings helps a lot in terms of being able to send links within the Meeting itself, rather than another third-party service.

Cons

For my business, we save on operating expenses by using the free version of Zoom Workplace. However, this comes at the cost of Meetings having a 40 minute timer before it kicks everyone out. This can be remedied by simply rejoining using the same link, or setting up a new meeting. Even so, this timer is an unnecessary hindrance that makes us look unprofessional. If Zoom lets up simply rejoin to reset the timer, they should just increase the timer duration to at least an hour or remove the duration to begin with.

Alternatives Considered

Google Meet

Reasons for Switching to Zoom Workplace

Unlike Google Meet, Zoom Workplace doesn't heat up my laptop significantly, nor does it lag. It seems that Zoom Workplace is a more lightweight application in comparison, making it compatible with more devices.
Kortney
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
3

3
Reviewed on 22/10/2024

Good Platform, though not always reliable.

I used it for a variety of meetings with clients and as a platform for workshops and courses over a couple of years. It felt easier to use early and and a they have grown I seemed to experience more technical issues, which seems strange.

Pros

It’s a great space to host meetings in a secure environment. I also appreciated the recording feature in which important meetings and webinars could be shared again and again.

Cons

For me I had connection issues, so this is a reason I discontinued my subscription. So it didn’t feel reliable, especially when the price tag is higher than other similar platforms

Top Zoom Workplace Alternatives

RingCentral Video

Google Workspace

Meta for Business

Tommaso
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 30/09/2024

The go-to workspace if video communication is a must

A robust solution for your online communication needs

Pros

The best I tried for conference and webinars

Cons

Not all settings are intuitive, but it improved a lot in the last years

Alternatives Considered

Microsoft Teams, GoTo Meeting and Google Meet

Reasons for Choosing Zoom Workplace

When video calling is your core need, Zoom works better.

Reasons for Switching to Zoom Workplace

Every software has its nice to have, but in periods where video conferencing is your core need, zoom never leaves you down. Teams was to complex and difficult to implement. Meet too simple and brittle. Goto Meeting i liked but (in Italy) had some network problems sometimes.
Ashley
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Not a better video conferencing tool out there in my opinion

I believe it’s a really useful tool and one I’ll definitely continue to use in the future, especially for meetings with large numbers of people on. The layouts and functions make meetings of a large size easy to use.

Pros

Works seamlessly on a video call, especially in comparison to other platforms and the chat function is easy to use and well laid out.

Cons

Scheduling and settings of individual meetings can be a bit clunky and often involves the need to go on the web browser rather than doing everything from the app.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

The best video conferencing workspace

Great application for video conferencing with a plethora of handy features

Pros

Convenient, easy to setup and efficient with large groups and breakouts

Cons

Not enough plugins, does not handle chat too well

Susan
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

Highly recommend Zoom

I use zoom multiple times per week to connect with my remote team members.

Pros

So easy to collaborate with my remote team.

Cons

I haven't come across anything that I don't like so far. Simple to use.

Anne
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 22/10/2024

Zoom videoconferencing with all the bells and whistles

Good especially for teams and workgroups.

Pros

The most well known video conferencing program in the right place at the right time with the Covid pandemic. It was a secure way to do telemedicine. The new work suite now offers document and scheduling collaboration.

Cons

For telemedicine, during the pandemic, multiple security changes made it difficult for non tech patients to connect with. Also our zoom work account always displays the business name and not the employee name.

Alternatives Considered

Doxy.me

Reasons for Switching to Zoom Workplace

I use zoom because our EMR had it integrated. We eventually switched to doxy.me for telemedicine because it was free and more user friendly than Zoom, while still secure.
Nils
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Manage meetings and bookings in one platform

Zoom is widely used and is therefore used by many of my clients. It has a more intuitive UI and a better user experience than competitors. The possibilities to manage meetings and bookings (with the "Schedule" addon) is the best tool.

Pros

Managing meetings and bookings from one platform.

Cons

Cannot use two different accounts at once, if one has to login via SSO.

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/10/2024

Zoom Workplace for Meetings

Overall, Zoom Workplace is ok. I have not yet used all of the features that are available to customers.

Pros

I like the feature of being able to have a meeting virtually. Also, when my clients schedule meetings with me using my scheduling link, they automatically receive a link for Zoom to sign in to.

Cons

I dislike that the free version only allows 40 minutes of meeting time. Why not make it an even 1 hour?

Alternatives Considered

Microsoft Teams

Reasons for Switching to Zoom Workplace

I did not necessarily choose Zoom Workplace over Teams. I actually use both products. Depending on the meeting will determine the product used.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2024

Best virtual platform ever

Zoom has been one of the best virtual meeting platform I've ever used. There are many great functions that are perfect for virtual classroom settings, virtual job meetings and calls.

Pros

I like its intuitive and easy way to access its key features without taking a long time to learn them. Zoom has been accessible by various levels of professionals and down to friends having calls during covid. It has made virtual remote work possible by providing ways to communicate in work virtually.

Cons

There are updates pop up when I am about to be in important meetings or zoom calls. Although the updates do not take long, I hope there can be ways that we can do the updates later.

Alternatives Considered

Google Meet

Reasons for Switching to Zoom Workplace

It was more accessible by the majority of people which included people not using google.
Josh
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Zoom makes video calls so easy

Overall, it’s really good. It’s rare to have connection issues and I wouldn’t really be able to function in my job without it. It syncs with my Google calendar, too. I love that. It makes life so much easier.

Pros

Most things about Zoom are great. I use the video feature everyday for interviews. I usually don’t have any connection issues and it’s really user friendly. Anyone could figure out how to use this software really quickly if they needed to.

Cons

The phone feature isn’t great sometimes. Calls do drop and I’ve had connection issues, too. One time I was actually connected with the same person, on 2 different lines, at the same time somehow. It was really confusing and I ended up restarting my computer to make sure I was completely disconnected.

Pereira
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2024

An AI powered digital communication tool that enable us navigate the complexities of employees...

Zoom Workplace has moved us a significant leap forward when it comes to virtual meetings efficiency and productivity

Pros

Our workplace has become dynamic necessitating us to deploy a digital communication tool. We went for Zoom Workplace and it was superb from the word go. It's deployment and implementation process was a breeze Nd we finished up with linking it to our already existing infrastructure since it integrated with so many of our other tools. Zoom Workplace has become a indispensable part of our daily work. It enable us to collaborate irregardless of our geographic locations. It connects us even when working remotely. Zoom Workplace has even gone a notch higher which enable us to enjoy and leverage AI capabilities. Remote communication has been made easy using HD videos, audio conferencing, virtual meeting rooms and collaboration tools such as the realtime chat and document sharing. We access Zoom Workplace on any device powered by any OS. It is our favourite choice because it accommodate our large number of employees and sometimes even clients. Zoom Workplace summarises our meetings and point out action items making it easy to follow without having to manually note take. Lastly I love the complexity of it's security. It highly protect invitees personal data and firm's sensitive information

Cons

This tool has a very friendly user interface that allow us to join meetings irregardless of our tech savviness. It enable us to engage seamlessly without any challenges

Sarah
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/10/2024

A space to get it all done

It's been a great collaboration tool. We hold frequent meetings where we can record calls, present, share documents and even have brainstorming sessions. The audio and video quality is always excellent. The AI features have been fascinating to play around with.

Pros

Zoom Workplace is an amazing platform to be able to complete many tasks your teams needs to do, all in one spot. From video calling, to text chats, to file sharing or screen recordings - it has the capability to do it all.

Cons

There really isn't a whole lot that you can't do with Zoom Workplace. I would have to say I don't really dislike anything about the software.

Kat
Kat
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2024

On Point with flying colors

I have has several attempts in attendance with meetings held on Zoom from multiple companies. Zoom was easy in navigating; logging into each meeting was easy accessible.

Pros

Time sensitivity is completely accurate. While the video camera, exposure seems/feels like you are amongst others live, in real time. Others in the group setting have complained about the lack of audio; there were no cough ups on my end. Sound came through like a charm.

Cons

No complaints found on my part. The accuracy was right on track.

Ibrahim
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2024

My Journey with Zoom Workplace Ever Since Uni

Handling corporate meetings online with Zoom Workplace saves time and boost ROI.

Pros

Zoom Workplace offers HD video and DOLBY voice quality when conferencing.
It has a mobile application that allows me to schedule, join and attend meetings from anywhere on the go.

Cons

Even if I experience a bug, it barely last more than an hour before it is rectified.

Samuel
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2024

Why I Prefer ZW for A/V/W Conferencing 📆

Pros

Zoom Workplace streamlines online meetings procedures in one place by enhancing HD video calls over stable internet connection.

Cons

Premium version is quite pricey, but it is worthy the impact we get in my organization.

Ngechu
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2024

Zoom Workplace is a Must Have A/V/W Conferencing Tool

Online meeting are made easy to handle by ZW.

Pros

Zoom Workplace has the most robust features in web conferencing market. I like that it makes it easy to conference via audio and video calls.

Cons

I use Zoom Workplace on a daily basis and I barely encounter any challenge.

John
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2024

J.Mwangi Views on Zoom Workplace Utilization

Real-time online meeting scheduling in one place.

Pros

How I am able to connect with customers and support junior Software Engineers via audio and video calls is what I like most about Zoom Workplace.

Cons

At the moment, I am experiencing zero flaws when using Zoom Workplace.

VARUN
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
3

5
Reviewed on 17/02/2024

Zoom: A Lifesaver for Remote Collaboration

Overall this app has been very useful for me and with the help of this app I have been able to connect with many new students.
As for 40 minutes, I arrange a new meeting, which is very easy.
So far this app has served me well so I am motivated to use the paid version as well.
I have received positive replies from many people about this app
Thanks Zoom app

Pros

I find this app very easy to use in mobile because I can easily use the features that I want to access and all of them are available to me for free.
Due to this app I can connect with my students comfortably.

Cons

Through this app I can go live for free only for 40 minutes so I have to arrange meetings often. Yes, if you want to use it for free, this problem will remain. But for new meetings, this app can be easily accessed.

Ibrahim
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2024

Zoom Workplace: A/V/W Conferencing Software of 2024

Pros

Zoom Workplace eradicates traditional conferences through online meetings which enhances DOLBY voice and HD video quality.

Cons

Zoom Workplace has never posed any error for more than three years now and I use it on a daily basis in the three companies where I am currently working.

Chinwe
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2024

NCAC’s Web Conferencing Backbone Tool

It is super easy for me to conduct online meetings with Zoom Workplace.

Pros

Zoom Workplace centralizes meetings management which saves time and leads to high ROI.
It supports large files sharing without distorting the quality.

Cons

For over six years now, I have never experienced issues when using ZW.

Anthony
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

Futuristic Tool for A/V/W Conferencing: Zoom Workplace

Pros

Zoom Workplace is the main backbone tool for web conferencing in my organization.
I like that it has both cloud and on-premise applications.

Cons

At the moment, I do not have any flaw which I encounter when using ZW.

Santiago
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/03/2024

Zoom Review

I believe Zoom is the #1 platform when it comes to video conference. Not only it lets you talk in real time with colleagues but also has other built-in features that are extremely useful to review previous meetings and make conversations a bit more dynamic.

Pros

The features I most like about Zoom are its screen recording and sharing capabilities.I record a lot of tutorials and share screen recordings with my colleagues and during video presentations I love that I can screen share so others can view my presentations in a very dynamic way.

Cons

Zoom is great in every aspect but if I had to choose a feature I liked the least it would be the chat. It's a bit traditional-looking and I can't send multimedia messages through it, which sometimes it would be helpful during meetings.

Kenneth
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/11/2024

Go to for work place meetings

Overall, the experience I had with zoom workplace when I was using, it was good it made having meetings or classes a sich, very easy

Pros

Being able to get an entire either classroom workforce, co-workers, boss all in the same chat room. Without having to leave the house and go to a building where some people may not show up.It's as simple as getting on your phone

Cons

Sometimes the audio quality and video quality can be choppy and or poor depending on connection

14,061 reviews