Datadog Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Datadog's SaaS platform integrates and automates infrastructure monitoring,...

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Feature ratings

Value for Money
4.1
Functionality
4.5
Ease of Use
4.2
Customer Support
4.3

Browse Datadog Reviews

302 of 302 reviews
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Ionut Alexandru
Ionut Alexandru
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/12/2023

Datadog is the best SAAS alternative for Monitoring

My experience is great, documentation is very helpfull.

Pros

You dont have to manage anything, you just setup your agent and you have monitoring done.

Cons

Documentation is not public available, i dont understand why.

Venelin
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2024

Satisfied Customer

We leveraged this tool to monitor a complex infrastructure, including EC2 instances, Redis, ElasticSearch, MariaDB, PHP, VueJS-based web applications, Socket connections, and other critical components. It's robust features and capabilities allowed us to gain valuable insights into our system's performance. Using the option to add custom metrics opened new way of monitoring our project.

Pros

Simple onboarding and unified metrics. Easily track both frontend and backend performance in one place, accelerating issue resolution and optimization. There flexible pricing models, including session sampling, make the solution ideal for projects of all sizes.

Cons

While the mobile app is convenient, its functionality is somewhat limited compared to the full desktop version.

Alternatives Considered

Grafana and New Relic

Reasons for Switching to Datadog

Datadog provided more suitable features for our project in terms of socketIO monitoring.
Ritesh
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 16/12/2024

Datadog feedback

UI experience is good. Data retrieval and visualisation is fast. Filtering logs is not very awesome. problems with multiline log ingestion

Pros

UI experience is good. Data retrieval and visualisation is fast

Cons

Filtering logs is not very awesome. problems with multiline log ingestion

Top Datadog Alternatives

Henry
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/12/2024

Best Single Pane of Glass Monitoring Solution

Overall, I like DataDog a lot. It beats the various disparate monitoring products we were using before.

Pros

APM and single pain of glass. This makes it easy to get host metrics for resource utilization and an easy traceback for exceptions.

Cons

Searching logs is not as intuitive as I would like. Text search doesn't work when logs are sent as JSON. Simple grep would make things easier.

Alternatives Considered

New Relic

Reasons for Choosing Datadog

single pane of glass. increased capabiilities of datadog, like APM

Switched From

Papertrail

Reasons for Switching to Datadog

I prefered the interace of DataDog over New Relic
Yves
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 16/12/2024

Go-to Observability+ Platform

See pros and cons. My experience is mostly great. My go-to tool given the funds are there. Just be aware that support is lacking. I would love to see this improve and it would help us greatly if we were able to reliably get good help.

Pros

Ease of use, extensive features, intuitive design. By far the easiest observability platform I've ever used while also being the most feature dense. Impressive, and improving faster than I can even keep up.

Cons

Datadog support leaves much to be desired. They tend to be extremely dismissive, often trying to close the ticket as quickly as they can without offering any help. You really need to ask for escalations or hop on a call to get legitimate help the majority of the time. There is a long-running inside joke at our company that any bug we find will only get the response "ok, we can put in a feature request"...

Drew
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/12/2024

Great but expensive observability suite

Overall, after some ups and downs, they've been a good partner. Their tool is extremely powerful, and enables a lot of excellent practices around observability, but you have to pay for it.

Pros

End-to-end observability, great search and analytics capability

Cons

Can be expensive, especially at scale. They also introduce new features for free but then charge you later.

Syed
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Lead QA Engineer

Very positive. I think it's the market leader in visibility and observability. I am saying this having worked with Splunk, Grafana and other similar products.

Pros

Intuitive UI, and feature packed. Setting up dashboards has been a breeze. Most recently I set up several Synthetic tests for my organization and I was pleasantly surprised with its capabilities. Great documentation to support various features overall.

Cons

My organization has complained about cost of the product.

Amit
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Awesome one stop solution - Datadog

We enjoy working with it, and we are impressed by its performance, customization options, stability, efficiency, security, Functionality, Modularity.

Pros

Datadog is an excellent tool for monitoring real-time application errors, information, warning logs, and overall infrastructure to ensure performance and reliability.

It is a fully stable application. We enjoy working with it, and we are impressed by its performance. There is no slowness at all, and there is zero downtime. It is a one-shot tool that provides a complete solution to all your requirements with the best customization capability.

Cons

A few improvements are expected: the UI should be more user-friendly, and a help menu with "How to customize easily" should be added for those using it for the first time.
No data visualization.

Rodrigo
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2024

Satisfied with Datadog

Most definitely positive. Datadog replaced New Relic for me several years ago now and I look forward to keep using it in all my future projects.

Pros

It's very complete and supports all kinds of observability tools. The UI is friendly and uniform

Cons

I can't customize the left hand side menu and hide features that I never need.

Henry
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/12/2024

Great & rich centralized observability tool that just works!

I've used Datadog for several years now. It is my go-to observability tool. I'd highly recommend it to anyone.

Pros

- Centralized observability
- Rich features, covering end-to-end stack
- Good UI/UX experience
- Rich integration with other libraries and frameworks
- Reliability and scalability

Cons

- The pricing model is too rigid. It can be expensive when you have the scale.
- The pricing model can be too complicated to understand
- No startup or credits offering

Alternatives Considered

Grafana, New Relic and Honeycomb

Reasons for Switching to Datadog

- Centralized observability - Rich integration - Serverless and little overhead
Pankaj
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/02/2024

Best Monitoring and Observability Tool

Best and good experience with datadog tool.

Pros

Experience with Datadog is Best. Using this Tool since 1 year. I worked on many monitoring tool but this is the one best for cloud and infrastructure monitoring. Datadog provides many third party tools integration, we did many integration and monitored many services. we can setup the alerts on our services for let us know before any unusual activity happens. and main thing is we can redirect that alerts to our notification channel and our teams to work on that. We can integrated our frontend and backend applications and we can collect logs also for our application and we can more debug it. They have built in dashboard feature we can manually create dashboards according to our use case. we can also create synthetic scripts and synthetic monitors such as ping for testing our website is available or not or its properly working or not. we can query our data and fetch it accordingly. Talking about AWS and azure services integration, Its totally easy our teams hasn't fetch any issue, its easy as it is. overall experience is good while using this tool best for keep our application and services up to date and running. They have active customer service.

Cons

Nothing to dislike about Datadog, pricing is quite high but this tool has providing you lot more integration and active customer support so you can raise your query and You will get feedback fast.

Federico
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 22/12/2024

Very Helpfull

Pros

I can see everything in one place and it helps me identify and fix problems quickly

Cons

It takes some time to learn how to use all the features. It's also a bit expensive

Lakshmi
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 17/12/2024

Great experience with Datadog

Pros

RUM has helped us in identifying the frustrations of end user, visibly view how the end user is interacting with our application and ultimately serve our users better and improve usability for them. Also the Datadog monitors for monitoring CPU and memory usage have been a real game changer in resolving memory leaks.

Cons

Something to improve on is capture information logs whenever required in the RUM sessions in case we want to debug certain scenarios even before errors happen.

Benson
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/03/2024

The Valuable Data Safety App

Datadog has improved the data security procedures, and it gives companies the right operational support.

Pros

The security measure from the program has been well implemented, and it resolves all the data needs.

Cons

The most efficient data resolving needs are well captured by Datadog.

sreenath
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/12/2024

datadog review

V Good experience overall. Would recommend it to others.

Pros

very good experience overall. It helps us to check the logs very easily.

Cons

sometimes it has downtime, so our work is interrupted.

Terence
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/12/2024

Datadog the standard of logs

Overall, datadog is a good tool that I use within our organization's tool stack to look at logs to identify issues and troubleshoot for our customers.

Pros

The dashboard in datadog is very customizable, allowing me to view metrics and logs to my preference. This in my opinion, allows me to work very efficiently.

I also appreciate the alerting system as it helps me catch and identify problems.

Cons

The learning curve was a bit hard to understand at first, as there was a lot of options at the start that makes it feel overwhelming.

Andrea
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 16/12/2024

Complex but absolutely a must use

Very pleased even if the learning curve is steep. Once on the top of the hill, however, you have swiss knife

Pros

Exhaustive it covers almost every aspect of monitoring an application

Cons

Documentation. Mastering the product is hard given it covers so many aspects. However documentation can be improved with more samples and easier doc navigation (it relies too much on blog samples)

Rob
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/12/2024

My first exposure to APMs, I really like DataDog

I really like DataDog. I love using it for live debugging mostly.

Pros

I can logs from various environments and with many options to filter and seerch so I can tweak the settings and see the logs I am looking for.

Cons

I found it a bit difficult to get my head around where to find what and how to make a simple query - but then it's probably because I was completely new to Application Performance Monitoring tools in general. Once I used the tool for some live debugging I got the hang of it :)

Yeamin
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 15/10/2023

Datadog is a great Observability+log analysis tool

It's a great tool for monitoring, alerting, log analysis and synthetics. Good support for small startup companies as well.

Pros

Ease of integrataion. Both alerts, metrics and log aggregation in one place. Website Synthetics was very useful too.

Cons

Data ingestion cost can be too high at times if not controlled in a granular manner.

Zakeer Hussain
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 17/12/2024

Single tool to monitor whole cloud infra.

So far so good, still learning the product.

Pros

Creating custom dashboards and service monitors

Cons

Would like few videos to be published on the customization and the features.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 10/11/2023

Cloud-scale infrastructure with Datadog

Overall great tool for working professionals and helpful in supporting cloud-scale infrastructure

Pros

They provide great features for cloud monitoring and compatible with most of the monitors. UI is fast and support team is very responsive

Cons

It can be complex for someone who is new to monitoring systems and integration is quite difficult with other tools

Baron
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2024

Great product for troubleshooting and monitoring

It's been a valuable tool for our monitoring and troubleshooting.

Pros

The extensive detail of logging it offers.

Cons

The UI can be overwhelming. There are so many areas to explore and so many ways to do it.

Claire
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 16/12/2024

Datadog is very useful

I enjoy using Datadog. I use it every week. It is critical for identifying customer issues. I think I could benefit from more learning resources to know how to do things most efficiently.

Pros

Visibility into what is going on. I often use View in Context.

Cons

Sometimes I end up with just SO many tabs!

Verified Reviewer
  • Industry: Mining & Metals
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/10/2023

The best monitoring tool

Pros

Regardsless its price, Datadog is considered the best monitoring tool I ever use

Cons

A bit pricy, especially on log data ingestion, need to monitor regulerly

Belen
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/10/2024

Datadog has been a lifesaver for keeping track of our servers and infrastructure.

Pros

The dashboards and visualizations are top-notch, and the alerts have saved us from downtime.

Cons

I wish the initial setup was more user-friendly, and the pricing can be a bit high.

302 reviews