APS Payroll Reviews

Pros

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Cons

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

Pros

The program is exceptionally simple to pick up and use. The APS support team is rarely needed for help with novel tasks. I appreciate how simple it is to use APS. That APS is constantly improving the system and making it more accessible is much appreciated.

Cons

The "Self-Help" part isn't always as in-depth as I'd like. My first inclination is to check there, followed by an approach to the community of helpers.

Pros

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Cons

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Pros

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies....

The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Pros

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Cons

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing APS Payroll

The system was totally manual and basically only processed what was manually entered fro all of our other processes. Nothing was electronic. Everything was on paper.

Reasons for Switching to APS Payroll

Customer Support. Had never heard of APS and when we found it and looked into we were well pleased with what they offered compared to ADP at a much more reasonable pricing level. The corporate office was only one hour away from us and we went and met with them and saw first hand the Customer Support and have not been disappointed to date.

Pros

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Cons

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

Alternatives Considered

Gusto and Paychex Flex

Reasons for Choosing APS Payroll

We wanted greater product functionality without adding significant cost, and had a desire to be a more valued customer.

Switched From

ADP Workforce Now

Reasons for Switching to APS Payroll

We chose APS because they are a smaller, customer-service driven company with non-profit/religious organization experience that provides us with a terrific easy-to-use product with more functionality at an excellent price.

Pros

I love the ease of use that this product offers. Even your day 1 employees can get the hang of this software before lunch time on their very first day using it. I also really like that they are continually updating and improving the software as the professional landscape grows and changes through technology. APS seems to be at the forefront of advancing their software so you'll never be frustrated at using a slow or outdated software for hiring or payroll. All in all this is just a great product that anyone can use and that is a major selling point for any business owner. Nobody wants to spend tons of time and money just training their HR and payroll teams to use their software and APS keeps that cost at a minimum.

Cons

I can't really think of anything i don't like about this software. I guess the one thing that i think APS could improve is where they put the search bars to search for current employees. Right now you have to go to a specific page to search for already hired employees while the applicant search bar can be accessed from the main screen.

Pros

Benefit management and carrier connection.
Ease of use for employees and administrators.
Accuracy of timekeeping and payroll.
Leave of Absence event tracking.

Cons

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature.
Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard.
Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore.
Customer Service is great and responsive but sometimes you get different answers from different reps.

Alternatives Considered

Iptor ERP

Reasons for Choosing APS Payroll

February 2019

Switched From

Paychex Flex

Reasons for Switching to APS Payroll

A more user-friendly experience and more responsive customer service team.

Pros

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Cons

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

Alternatives Considered

Paychex Flex and RUN Powered by ADP

Reasons for Choosing APS Payroll

Quickbooks didn't have the HRIS options that we needed, such as electronic onboarding.

Switched From

QuickBooks Enterprise

Reasons for Switching to APS Payroll

APS had more features and was a better value.

Pros

The support staff is always available, and the user interface made APS one of the better HRIS systems I have used.

Cons

There are some options of personalization that APS could not offer.

Alternatives Considered

Paychex Flex and PayDay! SaaS

Reasons for Switching to APS Payroll

Price vs services offered was a better comparison.

Pros

I find the software very easy to use and the support team is responsive and very helpful.

Cons

Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.

Alternatives Considered

Paylocity

Reasons for Choosing APS Payroll

Ease of use, functionality, and more solutions under one platform.

Reasons for Switching to APS Payroll

Friendly, helpful staff. The customization of the platform as well as the reporting functions.

Pros

It sounded good they sold it that is had a lot of features

Cons

Support is weak, implementation is horrible. They lied during the sales process. They lock you in for a year and steal your money.

Pros

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Cons

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

Pros

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

Pros

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

Cons

My only comment might be with more robust reporting options.

Alternatives Considered

ADP Workforce Now

Pros

We're a tech company with less than 100 employees in the US and have been with APS Payroll for about three years. APS gave us the opportunity to offer our employees access to online employee information. The employees can pull pay vouchers, update most of their own personal information, request PTO online and other functions that were manual for them before APS.

Cons

On the administrative side, setting up a new employee can be cumbersome. There are a lot of steps that are necessary to create the proper internal document flow. Some things like PTO accruals are not set up as a default for a new employee. Should the accrual step be missed during onboarding, the employee may not accrue PTO as they should.

Pros

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

Cons

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

Pros

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Cons

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

Pros

We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place!

Cons

A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made.

Pros

The feature, ease of use, and flexibility that it gives me to pull important information.

Cons

It was getting hold of support in a timely matter but this improving.

Pros

This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone!

Cons

The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out.

Pros

APS Payroll provides an easy to navigate visual space coupled with step-by-step instruction and processing. The functions are intuitive and time saving, with simple graphic design and flow. Training and set up was a breeze, and the customer service support we've received has always been top notch. They seem to intuit our needs before we even realize they exist. Staff are always friendly, knowledgeable and available. The reporting function is well thought out and provides a multitude of options for every scenario. Payroll processing is easy and they handle all of the taxes and deductions for us!

Cons

Record keeping within this module can be difficult to track, specifically when changes to employee wage, details, etc. are made. Other than that, I have found very few flaws to exist in this program!

Pros

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Cons

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

Pros

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

Cons

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

Pros

I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.

Cons

I find some challenges in locating the specific reports I need. But, that just might be me!
I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!