Cin7 Core Reviews

Pros

- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Cons

- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Alternatives Considered

Sellercloud, Cin7 Omni, NetSuite, Microsoft 365 and Unleashed

Reasons for Switching to Cin7 Core

The most complex features and settings

Pros

Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics.

Cons

Reporting Limitations and Interface Issues

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Cin7 Core

Business size and complexity, Industry-specific requirements, Integration capabilities and customer support.

Pros

The integrations Cin7 provides are great and the breadth of its ability isvery good

Cons

The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits

Pros

Read My review before committing to Cin7

Cons

Read My review before committing to Cin7

Pros

There isnt really anything that I feel sticks out. I think its a little cumbersome and easy to get lost or forget to click on one of the tabs. Too much back and forth.

Cons

Not user frindly. Too much clicking to get where you want to be. Not able to modify sheets.

Pros

The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse.

Cons

The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going.

Pros

Easy to understand and figure out when starting off.

Cons

Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped.

Pros

Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system.

Cons

The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system.

Alternatives Considered

inFlow Inventory and Katana Cloud Inventory

Reasons for Switching to Cin7 Core

Had a more sophisticated production management process

Pros

Easy to implement and get onboard training. [sensitive content hidden] answered all of our questions in a quick and timely manner.

Cons

Just getting our product catalog uploaded correctly seemed to take quite some time.

Pros

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Cons

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

Pros

I like the ability to import purchase orders via CSV.

Cons

We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.

Alternatives Considered

Odoo and NetSuite

Reasons for Choosing Cin7 Core

EPOS has major issues with their purchase order modules and inventory management capabilities.

Switched From

Epos Now

Reasons for Switching to Cin7 Core

DEAR checked most of the boxes we needed for inventory management. The speed of implementation was also a big factor for us compared to the other products we looked at.

Pros

Тhere is nothing I like comparing it to the previous software we used

Cons

The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.

Pros

the ability to be able to create , modify, and easily access all areas
customer setup has been seamless and very responsive with the implementer ([sensitive content hidden])

Cons

it is not capable of adding more mandatory fields to quotes but i understand that this is an inventory program not a quoting program

Pros

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Cons

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Pros

Very functional, lots of opportunities to manage different parts of business under one roof.

Cons

Advanced software, can look a bit complicated from first look.

Pros

[sensitive content hidden] was amazing in her training and implementation support

Cons

We have only just started using it so don't have any issues at present.

Pros

That I can see where I’m up to from Order, Pick, Pack etc by the colour of the next step being yellow

Cons

That even to simply amend a lot no / serial number, everything gets undone right back from the Invoice and had to be redone.

Pros

inventory management and the ability to track inventory which is provided by very less ERP and are way more expensive than Dears system.

Cons

I liked everything about dears. There is nothing that i can think of that would be regarded as least liked.

Pros

Many features and can do all inventory management in one place. Ties with quickbooks

Cons

Some features are confusing and take time to learn

Pros

The Cin7 inventory management software has revolutionized my business operations. Its flexibility and user-friendly interface allow us to access and update inventory data from anywhere at any time. The real-time tracking feature keeps stock levels accurate, preventing overstocking or stockouts. The robust reporting functionality provides valuable insights for data-driven decision-making, while seamless integrations with other business tools save time and reduce errors. The exceptional customer support adds to the overall positive experience. I highly recommend this software for businesses of any size looking to streamline inventory management and increase efficiency.

Cons

Side navigation was a bit confusing at the start, but makes sense after you get used to it

Pros

Great and friendly tech support. The DEAR API function is powerful.

Cons

- Order fulfilment information or report on Sales Order processing.- Online Search Reporting has limited filter options.- Stock records data query from DEAR API is a bit complicated, which required to query by each order id or task id.--> It will be good if offer an option to export order item records by order modified date, especially data query via DEAR API.

Pros

Dear is easy to use and it integrates well with Xero

Cons

"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s

Pros

The support calls and the people on the other end of the call.

Cons

It takes too long to make a support call with somebody.

Pros

The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system.

Cons

There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help.

Pros

That it is user friendly and that there is support whenever we get stuck.

Cons

That sometimes I wonder if the reports can be trusted because of my lack of trust in data input.