User Reviews Overview
About Acefone
Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and...
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- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great service
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
Pros
Good Integration with HubSpot. It was pretty convenient.
Cons
The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Response from Acefone
Thank you for choosing Acefone. We are delighted to receive your positive feedback.
At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team.
We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue.
If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected]
~Team Acefone
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Acefone Review
My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
Pros
The software was easy to use and intergrate with our existing systems.
It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.
The whole set up from start to finish was hassell free.
everything worked as it should an I have never had reason to ask for any assistance over the last 12 months.
You have complete control and can make any changes from the Dashboard.
Cons
Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations.
Perhaps my expectations are too low.
Response from Acefone
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us.
We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations.
We look forward to hearing from you in the future. Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
United States Customers Stay Away
Horrible, waste of time, and a complete frustration
Pros
1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.
Cons
1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST
Response from Acefone
Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues.
Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update.
Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product.
You can get in touch with our team at [email protected] or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution.
~Team Acefone
Top Acefone Alternatives
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
cheap calling and quality services
i have been using them more than two years had no complain
Pros
perfect voip services both countris uk and usa
Cons
so far no cons found in their system recommend their services
Response from Acefone
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use.
Acefone's solutions are designed for them to be easy to use and understand for our customers.
We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns.
You can write to us at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Airlines/Aviation
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Setting up support
Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
Pros
Simple interface
.......................
Cons
Supporting documentation jargon
........
Response from Acefone
Hello Mr Stefan
Thank you for choosing Acefone and sharing your valuable feedback with us.
Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you.
If you wish to share anything more, you can always reach us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best Costumer Service
[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.
Pros
They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.
Cons
If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.
Response from Acefone
Hello Rana,
Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced.
At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process.
We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns.
You can write to us at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A great Experience with Acefone
A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.
Pros
Very friendly and having all the features that are need it for telecommunication business and users.
Cons
Acefone made their software very friendly and simple to use and So far all good.
Response from Acefone
Thank you for choosing Acefone and sharing your valuable feedback with us.
We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries.
At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Acephone Service
I would like to thank [SENSITIVE CONTENT] for guiding me and providing all the inputs about the services and plan. Related to Demo provided by [SENSITIVE CONTENT] was very clear which help me to understand how it works. As well I was getting help from them at any point of time if I had any query or issue.Overall i would again thanks both of them making this process very smooth with out any hiccups
Pros
It is very user friendly software, it can be managed with different places like browser, mobile, laptops etc
Cons
Currently I could not find any at this point.
Response from Acefone
Hello Mr Jon!
Thank you for choosing Acefone and sharing your valuable feedback with us.
We try to deliver memorable customer experiences, and we're glad that we were able to do the same for you! We've designed our services and trained our support team to be user-friendly and adept to professionals of any industry.
At Acefone, we believe in consistent improvement.
Thus, we request you to connect with us in case of any queries or feedback. Drop us an email at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Fantastic service
Pros
Customer service fantastic always solves issues promptly.
Cons
Setup can be difficult at times UI could do with being more friendly
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Terrible company to do business with
One of the worst commercial software experience's I've ever had.
Pros
The calls, when connected, connected perfectly with high quality sound
Cons
The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Acefone Review
Pros
Support was nice and application works smooth
Cons
I have just started using it so cannot comment
Response from Acefone
Hi Khawar,
Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.
We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers.
If you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Fantastic Onboarding Support
Pros
I like all the services I need for my business
Cons
I like everything about the service , I havent use the service that much but so far I know is going to be great for my business
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Good overall
Very good
Pros
Good service and good value of money as well.
Cons
Integration with other platform hope they will improve
Response from Acefone
Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices.
We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone.
While the integration process is quite simple, if you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Acefone Trial so far
Pros
The cost was very reasonable and the support was very forthcoming
Cons
Pipedrive integration was unclear needs more work
Response from Acefone
Hi Maris,
Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.
We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support.
We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients.
If you have any difficulties related to integration, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Avoid this organisation !
Horrific - such that i will shortly be making a complaint in-person to a UK based company director, at a time to suit me.
Pros
There is nothing to like - it simply does not work, which for a medical supplies business is critical. We have been advised by them recently as we are unable to accept calls on our mobiles that it has to go through a PC, meaning someone has to sit at a PC 24/7 as we are a 24/7 business.
Cons
If you employ your business - prepare to have your company driven into the ground by this outfit disabling your ability to communicate with old and new customers alike.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Onboarding From [SENSITIVE CONTENT] was excellent.
[SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work
Pros
Easy to use. Excellent voice clarity, stable application and no freezing.
Cons
The software does not allow copying and pasting of numbers.
Response from Acefone
Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible.
We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible
If you face any queries, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Must use app for remote users
Pros
All the features are great and the ease of using and understanding each feature.
Cons
Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.
Response from Acefone
Hello Mr Mark,
Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly.
We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application.
If you feel the need to get in touch with us for anything, reach us at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Acephone
Pros
Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST
Cons
Nothing at all. JUST STARTING TO USE THEIR PRODUCT AND ENJOY THEIR SERVICES.
Response from Acefone
Thank you for taking the time to post this and sharing your valuable feedback with us.
We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well.
If you are ever stuck with something, feel free to reach out to us at [email protected] or at 0800-084-3663.
~Team Acefone
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great product and great customer services. IO would recommend
It works well with for intended services
Pros
Ease of use with straight-forward instruction and steps
Cons
So far I haven't yet see any cons as I have just started using it
Response from Acefone
Hi Lisa,
Thank you for choosing Acefone and sharing your valuable feedback with us.
Our team will be thrilled to read your kind words.
We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful.
We look forward to hearing from you in the future.
Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.
~Team Acefone
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great OnBoarding
Great Customer service team, very patient
Pros
Ease of use and value for money. Enjoyed the little introductory session with [SENSITIVE CONTENT], he was very patient as I'm a bit of a technophobe
Cons
Haven't used it enough to comment on this
Response from Acefone
Thank you for your positive review. At Acefone, we are always working to give you the best customer service possible.
We are glad you found our assistance helpful and features easy to learn.
If there's anything else that you'd like to share, feel free to connect with us at [email protected] or at 0800-084-3663.
~Team Acefone
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Acefone Review
Pros
Setting up.Use of local landline and price
Cons
It requires a knowledge base in Information technology to navigate.
Response from Acefone
Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us.
We're pleased to know that you're happy with your Acefone communications solution.
We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance.
Please do not hesitate to reach out to us if you need any assistance or have questions.
Contact us at [email protected] or 0800-084-3663.
~Team Acefone
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Services and Support
Pros
I am using this services from past three months. Support system is great and i also have great experience
Cons
Support team and sales team is very good. we get the responses in very short time frame.
Response from Acefone
Thank you Ravi for choosing Acefone and sharing your valuable feedback with us.
Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive.
If there's anything else you'd like to share drop us an email at [email protected] or at 0800-084-3663.
~Team Acefone
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great Service & support
Pros
Very organised & user friendly.. cutting edge technology
Cons
I didn't like the user interface colour of the platform
Response from Acefone
Thank you for your kind words. Our team focuses on providing the best customer services possible to help you take your business forward.
We regret that you didn't appreciate the color combination of the user interface much. However we'll try to make it more apealing in the near future
If you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Acefone onboarding review
Pros
Price point was a consideration. The help service with onboarding has been excellent.
Cons
As of the moment I don't have any idea about the calls.
Response from Acefone
Thank you for your positive feedback Ms Sue!
At Acefone, we follow a customer first approach towards everything. Hence, our support team ensures you you get a smooth experience and all your requirements are fulfiled within time.
If you face any issues in the future, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Nice Product experience
It has been satisfactory experience working with Acefone.
Pros
It has been great connecting with the Acefone team. Mo helped us setup the account with great onboarding experience.
Cons
It takes some time to understand the features available on the platform.
