Knowify Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Knowify

Knowify helps contractors Budget, manage, and invoice every construction project and service job with precision, and get insights to grow their business along the way. All work happens in one intuitive platform that integrates...

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Feature ratings

Value for Money
4.4
Functionality
4.2
Ease of Use
4.4
Customer Support
4.6

Browse Knowify Reviews

91 of 91 reviews
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Lorie
Lorie
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 31/10/2017

Try to "live" in Knowify every day.Customer service is great!

1.) Ease of use
2.) Consistently upgrading features
3.) Basic reporting
4.) Priced competitively

Pros

1.) Great YouTube tutorials.
2.) Easy software to start incorporating into your business.
3.) Knowify adding new modules of function in all areas of use
4.) Proactive customer service that is knowledgeable
5.) Consistently asking clients what can be added, that would help their company
6.) Software reporting

Cons

1.) Software glitches that affect our Knowify reporting
2.) getting a better grasp of templates (maybe a user issue)

Noah
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/04/2023

Great Value

Pros

It is easy to use, it has a lot to offer and they know what they can and can't do and will tell you honestly what they can and can't do. They don't try to sell you false claims.

Cons

There are some features that we would like added or added to, better reporting on things we need would be nice.

Alternatives Considered

Housecall Pro

Reasons for Switching to Knowify

They were not just focused on residential users, but also commercial users as well
Stacie
Stacie
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

3
Reviewed on 26/01/2023

Highly Disappointed

Our company moved from a total accounting program that encompassed project management geared toward construction, to Knowify Project Management app with QuickBooks Online. Once we paid for our subscription, the subscription names changed and although we are grandfathered in to what we purchased, any enhancement comes with a cost; the first request (tracking of overtime) was DOUBLE the subscription price. As a company that utilizes American Institute of Architects (AIA) project management and billing, we rely on project reports that tell us how much is booked vs spent on each phase, how much we have paid our subcontractors (minus retention) and how much our direct labor and burden costs are to-date. There is not a single report in this app that can tell me these important facts. There IS NOT a report that tells me the value of each phase, how much I have paid the subcontractor(s), and what our direct labor and burden costs are, to date for a specific project; vital information for any general contractor.And, even though Knowify can populate to QuickBooks, it does do so in the reverse. All invoices and expenses (including credit cards) entered into QuickBooks on a project DO NOT populate to Knowify automatically. One has to copy the url link for said invoice or expense, and paste it to a populate screen where it puts the expense into the project, but does not put it into the correct phase. One has to do that manually as well.

Pros

Inexpensive for what it does (but there is more of what it doesn't do, than what it does).

Cons

Many features used in AIA project management are lacking

Top Knowify Alternatives

Shawn Ray
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 04/10/2024

Knowify, for easier management.

Knowify made it simple to build quotes for our contractors and easy to communicate inside and outside of the business.

Pros

It was easy to edit invoice line items and customize proposals.

Cons

It would be nice to be able to move line items around to reorganize items without having to delete everything to move up a line item.

Response from Knowify

Thanks Shawn! You actually can move line items around without having to delete them - I'll reach out directly to explain how!

-Cam @ Knowify

Replied 18/10/2024
Mike
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/02/2021

Amazing product

Knowify has allowed us to streamline our processes, understand our costs and become more profitable.

Pros

It is very easy to learn, and use. It keeps all of our information in one place.

Cons

I am happy with all the features currently.

Sully
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/08/2023

Up Your Game with Knowify

Everyone on the team is pleased with Knowify. Even the ones who were difficult to achieve buy-in from now see not only the necessity, but the value in having such a tool at their disposal. Knowify makes the task of managing our projects better.

Pros

Being able to track jobs, their profitability, our productivity/efficiency , job costing, expense management is a game-changer. The reporting and data we get from Knowify allows us to investigate areas where we need to improve, and then implement processes to achieve our goals.If we had to choose one thing that Knowify does it is Change Order Management. We are able to capture revenue from change orders more frequently, and for more completely than before Knowify. This alone is ROI making it worth every penny of our investment. We recommend Knowify to other subcontractors, and GCs regularly. Since we know what it has done for us, we share the benefits with others. The more organized our customers and other subs are, the better the entire industry becomes!We can't sing the praises of Knowify without mentioning their customer service. They provide the absolute BEST support of any platform we have ever used. Bar none! Their training is stellar, and their ongoing improvement of their product is impressive. They have now begun monthly focused training which I personally will not miss, and encourage my team to attend as part of their own development.

Cons

One of the pain points with Knowify is the generalities of its permission structure. We are actually working with their developers to create a more granular approach to this issue. Even though this is a "con," the fact that they truly listen and embrace our concerns, and then propose actual solutions is something we value greatly in our relationship with the Knowify team!On a lighter note, some of our folks just didn't like the name "Knowify." So, we took the orange "O" with the dashes on top and decided it was a head with a spiked hairdo. As such, we affectionately nicknamed Knowify. We call him "Spike"!

Janel
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

5
Reviewed on 28/07/2023

Getting to understand the system of Knowify

Pros

It's pretty easy. There is a lot to know. The YouTube videos do help.

Cons

I cant say I dont like anything about it. It's just a matter of my own personal to understand the functions and how to execute the work properly. I think overall it's pretty great and easy to perform my job duties.

James
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2023

Number one tool I use daily

Simply works better

Pros

I’m in it every day doing my proposals and I just love it because of the ease of use and it’s just really nice to navigate because of the ease of use. It’s pretty much self-explanatory to me but you know I’m not a real big software guy even though I used to be a marketing manager for Computer Associates years ago. I should say and I don’t like software packages. Where you have to scratch your head and just waste time sitting there at the laptop when you have other things to do so this is to me is by far the easiest package I’ve ever used. I love it and I’m lost without it and it just makes my job 50% easier than without it

Cons

I can’t answer that because there’s nothing about Knowify that I don’t like

Matthew
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 02/08/2023

GK Engineering UK Steel Contractor

Cost control is much better in my business now.

Pros

Online. Easy integration. Running quickly.

Cons

Client billing, retention and outstanding monies sometimes frustrating. Amending invoices can cause issues.

Autumn
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2023

Our company uses Knowify daily

The customer service from Knowify is amazing - they get back with quickly to answer any questions or concerns. They even hold webinars when they update things or just as a general topic webinar about the features.

Pros

Our company uses Knowify to track jobs for the most part. We love the organization of everything. Just very easy to use. We will continue using Knowify.

Cons

N/A Everything that we use Knowify for has worked to our advantage. I wish there were more reporting options - one that could pull all jobs and show all the information we are looking for. But overall we are pleased.

Beverly
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/07/2023

I would be "lost" without "MY" Knowify

I have been employed for one year and I continue to learn something new everyday using Knowify. This program contains so much information on each project and I don't have to search other programs for my needs.

Pros

Our company completes projects for cities, counties and government and each requires weekly Certified Payroll documents. With Knowify I can use the custom feature and it gives me the exact project, sign in and sign out times, hours and days. Makes my job so much easier.

Cons

I would like to see Knowify have an area you can store documents ie: Contracts, bonds etc that attached to each individual project .

Kenan
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/04/2023

Just because

Great

Pros

How easy it is to track the guys hours and Check in.

Cons

It doesn't remember the previous jobs you clock into

Sean
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 09/02/2021

I highly recommend Knowify!

Very happy with Knowify, it's continuously improving and great customer service. I highly recommend!!!

Pros

Great for creating and sending quotes, invoicing (syncs with QB), managing time entries from crew

Cons

It would be great if there was a pipeline for a project and if tasks could be created for project managers based on the stage in the pipeline. CRM could have touch points created for follow up with leads.

Gavin
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/12/2018

Great for the sub-trades

Knowify entered our business at the right time and it has been reliable. We've had our challenges navigating the options to find the right tools to use in each scenario, but it's been well employed since. Custom reports, automated tools, and a mobile event calendar would help knowify replace a few other tools that we are using

Pros

Knowify excels in connecting the user with the client in terms of financials. Contracts are made easily and change order management is a breeze

Cons

There are some inconsitincies in the UI where depending on the billing style of a project, different form fields are presented for very similar tasks. When creating a project, it's very important to know what information will be available to share to the client before attributing time or materials to the project. The calendar doesn't bring much value to our business where scheduling can be down to the 15 minute interval and mobile use is necessary.

Henry
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 05/03/2020

Overall Good Software for Construction Industry

Pretty good experience overall. Would recommend for small and medium sized business that needs to streamline their contracts.

Pros

Product is easy to use, good interface.
Like the sub-client feature.
Really like the ability to customize the contract.

Cons

Needs better reporting systems for our commissions sales reps.
Needs separation between sales rep contracts.

John
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2019

Great Program

I finally feel organized in my business.

Pros

This software makes it very simple to make change orders, simple invoicing, and great documentation.

Cons

Some times the address look up system does not work. The phone log in app tends to lag or not work at times. I wish I could add lines in-between existing lines on the break down or bill of materials. This would be for grouping reasons. To make is easier to understand.

Christy
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2021

Great Product

great product

Pros

AIA features -

Cons

be able to update each customer to specific AIA documents (templates)

Jim
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2018

Great program for managing my commercial roofing company

This software makes sure we are being profitable and shows us where we need to do better on different kinds of jobs.

Pros

This software tracks my employee time and job location. Great for seeing how long jobs are actually taking. The estimating portion is awesome once you have your pricing entered. Estimating templates make sure you don't forget parts or pieces to the estimate. Great customer service!

Cons

No cons as of yet. Been using this software for over a year.

TAMIKO
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 24/10/2017

Excellent customer service very easy to work with!

I really do like this software. It has all the features we need I just wish the time app worked better.

Pros

I like the job cost part of it and the Change Orders. How it gives the client an option to sign them and send them back.

Cons

The guys have problems all the time with the clocking in. The app. Is very slow most of the times and sometimes they can't clock in at all. If this can be improved it would be great.

Andrew
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 13/12/2018

Great Idea, Wish it worked better

Takes so much time to ensure Time is put to the correct job. Wish it made a HARD Job Number, sequential, noneditable.

Pros

Customer Sales Tool, and contract managment.

Cons

Amount of effort to have Tsheets apply to the Job to start. The way a contract is decided, Your Phases, might not be how I want to track costs and time. I don't trust the numbers. I want all hours and materials accounted for to the job as a whole. I don't want to spend hours deciding what phase each expense or hour spent goes to.

Tammy
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 27/10/2017

Knowify has made our billing so much easier.

Knowing that all the calculations on my pay applications is correct is invaluable.

Pros

I like that the software is web based, the customer support group is fabulous, and it is very easy to use

Cons

Retainage push at final billing should not be combined with current month retainage accrual. They should be separate.

Kelly
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2018

Great for organizing our active work day

Benefit are ongoing as we realize the actual potential of and how powerful a tool it can be if utilized properly

Pros

Excellent communication tool, helps to see the job location and if any issues arise immediate results.

Cons

Some of the people trying to use the program mainly.

Josh
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/05/2018

Knowify is the best, easiest tool out there hands down. All in one!

Pros

Intuitive, robust, affordable, project management, time tracking, start to finish solution for running our service businesses.

Cons

It lacks full CRM functionality beyond the customer database. It has plugins for email marketing tools.

Norm
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 14/12/2018

Knowify Review

It is a good fit for our business. Looking forward to future improvements.

Pros

Ability to track job costing and payroll through one application.

Cons

Flexibility of job cost categories. A bit of customization options would be nice.

Kathleen
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 16/05/2018

Knowify is an easy to learn software system

Pros

I like the ease of creating proposals, I love the new home screen. Knowify's customer service is top notch.

Cons

I would like the ability to enter zero when an employee is out for the day. Would like the ability to print the original proposals and change orders together. Customers complain about the invoicing, it's confusing.

91 reviews