BoomTown Reviews

Pros

The capabilities of lead management, seeing what the lead is interested in, and the ability to modify the properties to meet what the lead is searching for. A robust CRM at the back end is critical for the platform.

Cons

Customer support could be more available via a phone call instead of sending emails and awaiting a response. There should be better accountability by Boom Town on how the advertising monies are spent, with more frequent feedback and recommendations to implement for better lead generation. They are the experts in advertising, should be better transparency/accountability on their end. The inability to delete contacts.

Pros

Ease of use, the CRM helped us with efficiency and customer contacts.

Cons

Aesthetics. We ended up leaving the platform because we had complaints about the site just not being attractive. We also could not filter to our unique property types.

Pros

I strongly advise anyone considering using BoomTown to steer clear. They are deceptive, unresponsive, and overall a terrible company to work with.

Cons

As soon as the training is over, good luck getting any support from them because they are suddenly unreachable.

Pros

Features, functionality, you can "set it and forget it". I've used many lead management systems and this is the best out there.

Cons

I only complain is that I wish they had an "open house" app feature from the NOW app where people can sign into your open house through the NOW app and it will put them directly into your CRM

Alternatives Considered

CINC

Reasons for Choosing BoomTown

Not enough CRM features

Reasons for Switching to BoomTown

I've used them both before and like Boomtown's backend much better

Pros

I like the concierge team who automatically text my leads. This saves me time and allows me to focus my efforts on the hottest prospects.

Cons

You will need to put in the time to learn how to work the CRM. It can be overwhelming with how much is under the hood. If you invest the time and commit to working your leads, you will close more deals.

Alternatives Considered

BoldTrail and CINC

Reasons for Switching to BoomTown

The [SENSITIVE CONTENT HIDDEN] endorsement was a big factor.

Pros

I liked the deal that they gave my deal to be a user, and the amounts of other technologies they integrate with.

Cons

I just felt as if I was lied to in the onboarding process. The system does not bend and mold to the way our team works.

Our support person was kind, but kept trying to upsell and push us towards more things than we were comfortable with

Alternatives Considered

CINC

Reasons for Choosing BoomTown

I was promised a better experience

Reasons for Switching to BoomTown

Their price was less, but now I wonder if I made the right decision.

Pros

It is always making things user friendly and it is efficient and effective in catching attention. Makes it easy to keep up.

Cons

Nothing yet, it seems to be very effective and efficient.

Pros

I like the included free service of having a concierge who does all of the pre qualifying for me so I can focus on other important tasks.

Cons

No one likes to spend money so that it my least favorite, but I love all of the features and the customer support is great!

Alternatives Considered

CINC

Reasons for Choosing BoomTown

I needed more features and lead tools

Reasons for Switching to BoomTown

At the time, CINC, which I've used before, was more costly and having this concierge service to pre qualify my leads is crucial in my business' success.

Pros

Great website and features. The CRM and texting features provide me with some good tools

Cons

Expensive. I wish I could receive more leads for what I spend

Pros

It is a pretty straight forward and easy to understand system.

Cons

Expensive, Leads are very low quality if real at all, Customer service is combative and not helpful. Sales Rep who was our initial contact lied about what we should expect. lead flow is terrible and of low quality. They hold you hostage.

Pros

My favorite thing about BoomTown is that you can communicate by call, text or email right throught platform, and that everything is documented.

Cons

Not much that I don't like.... It is a great product.

Pros

It's super easy to use, once you work with them. Their canned drip campaigns work. They're property alert system is as good as I've seen (but it lacks a few functions I'd like). The interface for the client is excellent. It's super easy to stay organized.

Cons

They flag emails as invalid when they are valid. They claim there was a hack that caused ALL @mac.com and @me.com emails to be flagged as invalid and they claimed it was a common problem, yet when I email those addresses from my gmail account they go through. I can't tell if a person read a text. I can't distinguish between an email or phone listed as invalid from one that opted out (they should be identified differently. I'd like them to make it easier to embed images in communication.

Pros

Easy to use once you understood the concepts. Love being able to see what my clients were searching for on my team's real estate website.

Cons

I would have liked a more in-depth, functional CRM for my clients. A place where I can easily pull up notes that I've made, rather than scrolling down to see them.

Pros

The fast contact with my clients, I can add a note and what do I remember about my client conversation.

Cons

I would like a window shopping and one to three years before they buy added to category.

Pros

Easy to use and keep track of clients, to-do's, calls, drip plans, etc. Great for note keeping and can share info easily with transaction coordinator and such.

Cons

Wish you could attach documents and didn't get great leads from their ads. We switched to a different system for lead gen.

Pros

How easy it is to train new agents to use the system. They can begin using on the first day. Other CRMs take several months to train new agents.

Cons

It is a year or two behind some of its competitors, things advance so quickly in the industry. I wish the Mojo integration worked better.

Pros

I have been consulting as CRM Administrator/Analyst for a while now and have had the chance to work with a couple companies that use Boomtown as their CRM tool. Boomtown isn't my favorite software to implement or work. The UI is clunky at times but has definitely improved over the years. This is a mid-tier dashboard, that leaves you wanting more. What I do like is that individuals can easily set up campaigns and client contact information. The product does make it easy/clear to Identify which clients you have not reached out to in a while. With this CRM they offer the ability to do texting campaigns, which are very easy to set up. This is great because you don't have to use your phone to send out the campaign to the targeted clients.

Cons

Pricing and Customer support. I have help companies during the implementation process and have not been a fan working with their support team. They have never been attentive and rarely know the answers to issues the first time. Also, I would not recommend this product to a small business because it can become very expensive and you are locked into a 12-month contract that may not work for every company.

Pros

Mass emailing by tags and segments really are time savers. Hot sheets and best fit leads are a great way to resurrect archived leads. The NOW app is excellent!

Cons

The reporting still needs improvement. Would really love it if the To Dos would sync to Google calendar.

Pros

It helps to effectively generate and manage leads,track them and follow up effectively till they are converted.

Cons

The reporting tools are not adequate enough,difficult to get historical details of leads generated at a point.

Pros

It is unbelievably user friendly and is well organized. I've never seen a database as user friendly as this one.

Cons

Clients entered into the database cannot be deleted, even if multiple people with the same name and number exist.

Pros

Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.

Cons

I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.

Pros

Boomtown has many options it offers it's user that it might seem a bit overwelming but considering the advantages you have over other lead generation platforms it's not. I love Boomtown and I would absolutely recommend it to other realtors who are looking to have a vast amount of leads and organize the client leads.

Cons

Better texting templates. I would like for Boomtown to provide better texting templates.

Pros

Lots of communication options including email and text. Ability to easily follow the chain of communication within the software. To-do and Follow-up task assignment is easy to use. Love that is shows who is online in real time. Custom emails and text messages, bulk communication options, and scheduled communication is a huge benefit.

Cons

Difficulty using the mobile app without glitches

Pros

Easy to use, understand, filter, find, track, and everything else you need to be successful. If you use the tools provided in BT to be an agent, you will be successful by default.

Cons

Sometimes it will lag or be slow. Might be our internet connection, but it might be the software too. It happens many different places.

Pros

It works!