eClinicalWorks Reviews

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

Pros

Their support is outstanding -- prompt, professional, kind people. The software itself makes it possible for a solo doc like me to manage the whole practice by myself. Just very fast and efficient.

Cons

There are still more mouse clicks than I want -- I need to keep my hands on the keyboard when I'm typing -- but they're moving in the right direction every day. I've used eCW for over 20 years. Glad I chose them.

Alternatives Considered

Amazing Charts

Reasons for Switching to eClinicalWorks

eCW had better billing integration compared with Amazing Charts

Pros

They are cheaper then most! There are not many pro's been with them since 2012.

Cons

Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR!

Alternatives Considered

Epic and EHR 24/7

Reasons for Switching to eClinicalWorks

Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR!

Pros

I don't like it, between the fact that you have to pay for each item instead of it being one full product and the Support being less than helpful, it's a crappy system.

Cons

1. You have to pay for a bunch of add ons, clearing house/statements, check in and others.
2. Support sucks, they can't get into the system to change anything you have to go through an admin account which doesn't work if your admin is locked out.
3. Constant issues with connections for scripts, billing and other parts of the system.
4. Reporting in the system is no clear enough.
5. Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc.

Alternatives Considered

athenaOne and CareCloud

Reasons for Switching to eClinicalWorks

They gave us the cheapest price saying that they included everything but that was a lie.

Pros

It is a usable EMR that helped productivity and was fairly intuitive

Cons

I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!

Pros

You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen

Cons

Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.

Alternatives Considered

Amazing Charts EHR OB/GYN and PrognoCIS

Reasons for Choosing eClinicalWorks

Hospital bought practice and was forced onto eClinical Works

Switched From

MDsuite EHR

Reasons for Switching to eClinicalWorks

Forced by clueless hospital administrators

Pros

They have a good marketing team but all the features i went for have been exaggerated

Cons

So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed.
First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it.
The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital.
Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message.
kiosks fee payment systems all have addd ons that they will not mention till you are locked in.
The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself.
Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer)
Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it.
Each pharmacy has to be googled and mapped out, they do not have their own database.
Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)

Pros

that it is a system not used by my main hospital

Cons

mobile app stops working for unknown reasons, support staff unable to help remotely, you must go back to the office to reset the mobile app that you're trying to use while outside of the office
- staff not reponsive at all - they will "open a ticket" which is computer speak for we will ignore your complaint

Pros

seriously, it's one of the best medical record/scheduling programs. I have had such wonderful experiences with it!

Cons

It does take a minute to log into which kinds suck but it's not awful

Pros

The simplicity of the software. Everything is easy to get to and there are so many useful features.

Cons

Sometimes there are too many clicks, a few things could simplified even further but overall it is a great software.

Pros

I have nothing positive to say
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Cons

We have an issue in our medical practice for a couple of weeks
and its been next to impossible to get a hold of someone that can
explain what's going on. I've been sending emails, puttings tickets and
no response.
The worst part is that once you have this system is very hard to get out.

Pros

The only positive about the software is that I get to stop using it at the end of the day.

Cons

Eclinicalworks is horrendously slow. Even on an extremely overpowered laptop with 32gb of ram and a fiber optic network connection this software is so slow that its painful. I have video of it taking more than 45 seconds to move from 1 screen to another in a patient chart, not even between patients. Most actions are painfully tedious, which I could tolerate if the system moved quickly.

Pros

It does help simplify things like documentation and keeping you inboxes up to date

Cons

The fact that it is AI generated makes me wonder how safe the info is.

Pros

Easy to use!!!! Love the ease of use . Glad we switched

Cons

Nothing it’s easy Glad we switched ECW Was good fit for practice

Pros

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support.
-The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer.
-There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient.
-They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed.
-They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears.
-This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

Pros

easy to use and user friendly to all users

Cons

a lot of clicking to get to where you need to be.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Pros

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Pros

This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for.

Cons

The support is difficult to talk to and understand.
The support can only do what the user can do to fix things so always hear "I have to escalate the problem".
The user cannot update the fees for their services.
Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find.
ECW makes updates that create more problems with no fix. They create fee schedules or delete fee schedules and send claims out with $1.00 bill fees. We recently got paid .82 cents for an office visit due to their incompetency in billing. My entire bill fee schedule is either gone, Zero bill Fee, or wrong. When I ask for this to be corrected and why it happened I get "we are working on it " yet claims continue to be sent out incorrectly.

Pros

Only scribing,
We had to add so many things and we spent so many days to make it work for us

Cons

Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!!
Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients, our office’s staff and our patients are suffering because irresponsible customer service and ignorant managers from Eclinical.
Please don’t buy this software , the only time they call you when they want to sell something to you!!!
Don’t let them scam you the way Eclinical’s people scammed us!!!
I have never written any reviews and I am easy and positive person. This review is true and result of the pain Eclinical causing our office after 2 months.
Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor.
They keep you on hold and change their voice and pretending like supervisor.

Pros

The ability to check eligibility without going to another program. The claims are easy to filter in the patients charts.

Cons

If you have to put in a ticket anyone who calls you is from India and are usually hard to understand. The EBO reports are hard to grasp.

Pros

Lots of features and pretty easy to learn the software.

Cons

There's nothing I don't like, other than slow loading speeds sometimes.

Alternatives Considered

Practice Fusion

Switched From

CodoniX EHR

Pros

Some of the features are nice, you can enter your consultants (but you have to do this manually). Has eprescribing but difficult to get lab interfaces or controlled eprescribing. Notes do look like notes and some of the templates for exams are easy to use.

Cons

Wow, where to start. This is a spaghetti programming system that is so screwed up it will never work correctly. Every time there is an update, multiple things stop working. If you have problems good luck getting someone who speaks understandable English or even someone to respond to your issue. You may get a response several days later at 9PM. The only people there who speak good English are the sales people (shocker). Until I went with a different EMR I didn't realize how many work arounds I had been putting in place.

Pros

The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.

Cons

The EHR is not linked with Sorian/ Harvest or other document viewing so requires multiple passwords, multiple sign ins, and is not easy to view within the chart without printing and creating waste. There are also multiple ways to do tasks, which seems like it would be helpful, but is actually confusing when trying to teach or talk someone through using it if they do things differently.