eClinicalWorks Reviews

Pros

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Pros

It is a usable EMR that helped productivity and was fairly intuitive

Cons

I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!

Pros

The ease of use. It does not take long to get comfortable with this program.

Cons

not many people are familiar with it....But I do not think that is y'alls fault.

Pros

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Cons

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

Pros

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Cons

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

Pros

You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen

Cons

Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.

Alternatives Considered

Reasons for Choosing eClinicalWorks

Switched From

Reasons for Switching to eClinicalWorks

Pros

They have a good marketing team but all the features i went for have been exaggerated

Cons

So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed.
First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it.
The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital.
Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message.
kiosks fee payment systems all have addd ons that they will not mention till you are locked in.
The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself.
Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer)
Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it.
Each pharmacy has to be googled and mapped out, they do not have their own database.
Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)

Pros

that it is a system not used by my main hospital

Cons

mobile app stops working for unknown reasons, support staff unable to help remotely, you must go back to the office to reset the mobile app that you're trying to use while outside of the office
- staff not reponsive at all - they will "open a ticket" which is computer speak for we will ignore your complaint

Pros

intuitive diagnosis capturing, rarely was the system down for maintenance.

Cons

Most everything. Customer service is atrocious, all outsourced now to foreign countries.

Pros

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Cons

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

Pros

Very easy to use and powerful front end. IF the product is set up correctly.

Cons

Interoperability is challenging. Since the back end is proprietary, connecting to standard interface engines is challenging. Support for FIHR, HL7 or IHE profiling (or OMOP) MUST involve the company. The company is difficult to deal with when you want to port your data using these tools. It is possible, but very expensive and very time consuming

Pros

Overall, my guess is that it's a good system but I felt that they try to take advantage of uneducated people regarding other companies a reasonable cost.

Cons

The main con... funny to call it a con is that they were charging 5 to 10 times more than other similar software that I looked at. When I told him it was way too much they started to whittle the price down a bit at a time. I'm not okay working with a company that tries to gouge you.

Pros

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Cons

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

Pros

I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position.
I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work.
Every single one of these were more friendly to doctors/patients and better for workflow.
I don't remember any glitches like this software.

Cons

-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent.
-Freezes and have to log out and log in multiple times a day.
-Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
-I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible.
-Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips.
-Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR.
-My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY.
-E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug
-Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied
-Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen

Pros

The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience.

Cons

Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience

Pros

Notes are typed, so they are legible.

Supposedly, the billing function is useful,however, my group does not use this.

Cons

-Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Pros

Only scribing,
We had to add so many things and we spent so many days to make it work for us

Cons

Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!!
Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients, our office’s staff and our patients are suffering because irresponsible customer service and ignorant managers from Eclinical.
Please don’t buy this software , the only time they call you when they want to sell something to you!!!
Don’t let them scam you the way Eclinical’s people scammed us!!!
I have never written any reviews and I am easy and positive person. This review is true and result of the pain Eclinical causing our office after 2 months.
Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor.
They keep you on hold and change their voice and pretending like supervisor.

Pros

Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like.

Cons

Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious.

Pros

It has the ability to send messages to patients by using voice features built into the system.

Cons

If your fax, progress note, or any problem occurs. It takes them weeks to fix. What is most frustrating is that their IT department does NOT try to resolve your problem but find excuses to close the case. Most of the time, I can't even understand what the engineer is saying. Mainly because they send me information that is almost entirely numbers, related to their system. Without having proper training, how would someone be able to understand that. What's even more frustrating is if you have problems with their interface with lab, they expect you to contact the lab company yourself and figure out what it is they need.

Pros

I honestly like almost nothing about eCW. My practice switched from a fairly basic but very functional EMR (SRS Health) to eCW about a year ago. It has been an unmitigated disaster. The training was terrible, the support slow to respond generally and the user experience unbelievably frustrating. I've wasted so much time clicking around trying to complete the most basic tasks it makes me want to cry. If forced to pick a pro, I'd say...actually I can't think of anything. I hate it.

Cons

1. Illogical workflow. I could go on a long time about this but I don't have room. 2. The web version and desktop version are significantly different so if you go home to finish notes, which I have to do almost every night, you have to remember to do many tasks two different ways. Here's one frustrating difference. You can fax prescriptions from the desktop version but can not from the web version which means if I have a controlled substance to send in I have to wait until the next day when I get back to the office and can use the desktop version. 3. There are too many other cons to list. They are mostly numerous little things that slowly drive you mad. Morale at our office has been terrible since we changed to eCW.

Pros

There are NONE! This is the absolute worst EMR I have seen, way too many button clicks to accomplish a most basic task, very difficult to use, awful set-up, will slow you down.

Cons

Everything! Medications don't esend reliably, templates awful, spell check worthless, 10 clicks instead of 2-3, and a vast number of useless buttons that cannot be removed.

Pros

Some of the features are nice, you can enter your consultants (but you have to do this manually). Has eprescribing but difficult to get lab interfaces or controlled eprescribing. Notes do look like notes and some of the templates for exams are easy to use.

Cons

Wow, where to start. This is a spaghetti programming system that is so screwed up it will never work correctly. Every time there is an update, multiple things stop working. If you have problems good luck getting someone who speaks understandable English or even someone to respond to your issue. You may get a response several days later at 9PM. The only people there who speak good English are the sales people (shocker). Until I went with a different EMR I didn't realize how many work arounds I had been putting in place.

Pros

Full practice software for all aspects of managing a medical office and patient charting. Able to accommodate several practitioners and staff allowing for large volumes of files and database. Very straight forward practical application to use given all the functions available.

Cons

Many features were not used as it is not easily streamlined for a specialty practice. Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas. Costs for eclinical is expensive.

Pros

I used eClinical works for many years while working as a Director of Nursing in a setting where I am now a casual employee— I have taken another job in the field, which of course means learning a new electronic medical record! This has made me appreciate a few things about eCW. I think what I liked most about this software was the strong user support resource. Trainers came to spend several days on-site at the beginning, and then remained very available for our team!

Cons

I found the scheduling features to be slightly lacking in their ability to be customized for our setting. We had to make some new changes, but the team was again very helpful.

Alternatives Considered

Reasons for Switching to eClinicalWorks

Pros

Macros and order sets.
The form of the finished note looks nice.

Cons

Everything else (see above)