Melio Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing,...

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Feature ratings

Value for Money
4.3
Features
4.1
Ease of Use
4.3
Customer Support
4.0

Browse Melio Reviews

377 of 377 reviews
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merroudj
merroudj
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/09/2022

fast and easy payment processing

At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.

Pros

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

Cons

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Milena
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Love it so far

Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.

Pros

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

Cons

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Choosing Melio

Bill.com was much more expensive and provides almost the same features.

Reasons for Switching to Melio

Pricing and a client

Response from Melio

Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 18/11/2022
Kathleen
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
3

2
Reviewed on 21/12/2023

Easy to use but not easy to fix.

I am a Virtual Assistant. I help small businesses and entrepreneurs with the administrative pieces of their business such as accounts payable, bookkeeping, organization, etc. I'm always on the lookout for technology that can make my clients' lives easier. Quickbooks, for instance, does that. Melio purports to do that, and a year ago I would have been singing their praises.

I am not singing their praises this year. Nor am I recommending them to any of my clientele. The administrative church of the past two months created from issues Melio caused has cost one of my client's time, effort, and money. We now have a project that is critically in danger because of Melio's failure to communicate in a timely fashion. I get it, everyone's busy, but a company that prides itself on payment processing needs quicker response times and customer service agents who are better empowered to handle client's complaints.

24-48 hours is not good enough for a payment processor. 5 days even less so.

I will not be recommending Melio to any of my clients going forward. You're better off getting Bill Pay through your financial institution and having your bank handle everything. Or, better yet, the old-fashioned, check or credit card method. Melio has proven they are unreliable.

Pros

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

Cons

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution.

1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning.

2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation."

I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through.

We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment.

Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance.

Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems.

Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication.

If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Response from Melio

Hi Kathleen, thank you for sharing this feedback, and we apologize that your overall experience has been less than stellar. We value your feedback and would love to talk to you more about some of the issues you've been facing and how we can make this better for you. Please email us at [email protected] and we'll be sure to take a deeper look into your account.

Best,
Team Melio

Replied 26/01/2024

Top Melio Alternatives

Bridgette
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 18/05/2024

Magnificent Melio

Pros

Melio provides fantastic features such as quick payments including international. There are also no fees for payments. My favorite feature is there are incentives such as earning points simply for making and receiving payments.

Cons

I have no complaints at this time. Melio is a great software.

Response from Melio

Hi Bridgette, thanks for taking the time to share this review. We're delighted to hear that Melio has been quick, efficient and helpful for your business. We'll be sure to pass this feedback along to the team!

Best,
Team Melio

Replied 20/05/2024
Vic
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Melio pays

I rely on it to pay and get paid.

Pros

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

Cons

Web interface a bit clunky for desktop users.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Choosing Melio

Price.

Reasons for Switching to Melio

Price mostly but clients seem to like it better than bill.com.

Response from Melio

Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 21/11/2022
Danie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/04/2022

Melio is fantastic for bill pay, OK for receivables

Pros

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Cons

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Reasons for Choosing Melio

Faster, online, full details of what the transactions were. Approval processes that can be done between people in different geographical locations.

Reasons for Switching to Melio

Faster set up, better interface/UX, very bad experience with Bill.com previously.
Beverly
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 28/04/2022

Good unless you need a critical payment to be processed immediately

Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Lisa
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/11/2022

Best way to pay vendors- bar none

Easy to implement, and support is great!

Pros

The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.

Cons

It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.

Response from Melio

Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 18/11/2022
Kemal
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 19/12/2022

We lost money

Payment processing takes too long. At best an average/OK service.

Pros

When I started using Melio for our company Debit Card processing was free. After it established itself it started charging for Debit Card Processing.I can ask my customer to pay for the transaction fees.

Cons

I ask a customer to make a payment for a service. I receive an email from Melio that their payment is accepted. I provide the service. 1-2 days later I get another email from Melio that the payment has been rejected. I already provided the service. Good luck getting paid. I never had this type of issue with PayPal before so it is very annoying and costly. This happened to me several times.

Adam
Adam
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 11/09/2023

Melio – Manage your ACH payments

What sets Melio apart for me is its simplicity, especially when it comes to regular vendors. Sending payments is easy and the platform also allows me to keep a record of all payments made during the year. This is incredibly helpful come tax time.

Pros

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

Cons

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Response from Melio

Hi Adam, thanks for sharing your feedback. We are glad to know you're finding Melio to be such a resourceful tool. We take feedback about our offerings very seriously and we're sorry to hear you've been having a difficult time reaching our support team. Our support team is available for live chat Monday- Friday 9am- 8pm EST to help with any immediate needs. However, please feel free to reach out with any additional concerns via email to [email protected].

Best,
Team Melio

Replied 07/11/2023
carmen
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Melio softare is just great!

We have to process many payments per day and with Melio I was able to upload and pay our invoices timely and quickly

Pros

This software is amazing and I like it because is user-friendly, quick and absolutely efficient.

Cons

There are no cons for me! This software is absolutely adequate for our business

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to Melio

Because it was very intuitive and the client support very responsive

Response from Melio

Hi Carmen, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 18/11/2022
Kyle
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2021

Great system

It has been great, my only cons are relatively minor issues, and the system is very useful for my business.

Pros

Melio is a great payment processor, I have a much better experience with them than with their only real competition, Plastiq. While Plastiq has IRS-esque customer service, Melio really go out of their way to ensure a positive user experience. Melio is also faster at processing ACH payments, which is a huge plus.

Cons

It would be really helpful if Melio offered wire transfers, and aggregate payments (ie, charge 10k to card 1 and 10k to card 2 so as to issue a single payment of 20k). Also, sometimes compliance reviews cause payment delays. They could perhaps offer a cut off before which compliance reviews will not cause delays if the review is passed, that would make the system have more reliable timing.

Response from Melio

Hi Kyle, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you.
We appreciate your detailed feedback and will take it into account as we continue to improve our product and service.
We do have some good news on this front already:
Partial payment options that will allow you to use multiple payment methods for a single bill and create installments are currently in development, and we hope to roll them out soon. Wire transfers are also in the works, so stay tuned.
All the best,
Team Melio

Replied 09/09/2021
Paul
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2

3
Reviewed on 04/02/2022

When it works, it's great

Even though it is (mostly) free of charge to use, I have lost confidence that payments will be made as scheduled. The need to keep monitoring Melio and our bank accounts means that I am now investigating other options, even if I have to pay for them.

Pros

I wanted a way of paying my vendors by ACH. I wanted to be the one that solicited their bank details - not have the payment company dis-intermediate me. There were some bonus features: if a vendor doesn't want to be paid by ACH, I can still use Melio to pay them by check; They claimed to support international payments; I can set up multiple companies of mine on one account and have the staff of each company only access the relevant one. It's tough to argue with free.

Cons

There are some vendors that need paying every month, but the amount changes from month to month: Melio's recurring payments only works if the amount is constant, so you have to set up a payment from scratch each time. However the biggest issue is with payments that do not go through even after receiving notification that they are scheduled.....on several occasions, I have had to bring 'stuck' payments to Melio's attention. Operations typically blames it on Compliance and says they can't do anything.

Response from Melio

Hi Paul, thanks so much for taking the time to leave this review and share your feedback. We are happy to hear that Melio's ability to send payments to vendors by both ACH and paper check has been of use to you. We appreciate the feedback regarding the ability to have recurring payments be of different amounts, and would be happy to pass that along to our product team. Regarding payments that are declined by Compliance or fail to deliver to the vendor for various reasons, Melio users are sent an email notifying them of the payment failure as well as the reasoning. In order to resolve, the user must reach out to our Support team directly. If the failure reason is due to Compliance, our Support team will provide the Compliance team's contact information or escalate the issue to them. We hope this clears things up for any future issues you may run into. Thanks again for your honest feedback!
All the best,
Team Melio

Replied 09/02/2022
Marilyn
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2023

GameChanger for my Firm & Clients

Love Melio, I switched from bill.com and which I had changed sooner

Pros

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Cons

The ACH feature could be quicker is my only suggestion for improvement

Response from Melio

Hi Marilyn, thank you for taking the time to share this wonderful review. We are glad to know you're finding Melio easy to use and helpful for you business. Thank you for the payment ETA feedback, we'll be sure to pass it along.

Best,
Team Melio

Replied 10/05/2023
Abdessalam
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 18/02/2023

Melio will make your life easier

Melio ensures that your payments are sent quickly and securely to your Vendors. Furthermore, Melio guarantees on-time payments every time, giving you the confidence that your payments will be received on time. Additionally, Melio offers a range of payment options, from bank transfers to mobile wallets, which makes it easier for you to make payments on the go.

Pros

The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.

Cons

there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.

Response from Melio

Hi Abdessalam, thank you for sharing this review with us and the community. We are glad to know Melio has been such a great resource and we'll be sure to pass along the feedback given.

Best,
Team Melio

Replied 21/02/2023
Toni
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

1
Reviewed on 08/09/2023

No Longer An Asset to My Clients or Practice

Terrible!!

Pros

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Cons

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

Response from Melio

Hi Toni, thanks for sharing this feedback. We're so sorry this has been your experience. We would like to take a look into your client's accounts and see why these payments have been declined. However, we understand if you've already stopped using Melio. Should you decide to use Melio again down the line, please don't hesitate to reach out to us at [email protected] with any questions or feedback. We want to make this a better experience for you.

Best,
Team Melio

Replied 07/11/2023
Kelly
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 17/03/2022

No Support - You Get A Lot Of Promises, But No Action

Absolutely the worst customer service. Why? because there isn't any. I have been trying since Dec to resolve an issue and it just keeps getting worse. The last straw was when I deleted my account and re entered it only to be connected to a former clients account that I have no access to at all. There was a 2 week period that I called every single day and left a message and never did I receive a call back. Just the worst! I've been on a chat with them this morning and they just stopped responding after a few minutes. So frustrating

Pros

it worked great until you have a problem then everything comes to a complete stop with no help

Cons

Support, there isn't any. They suspended a clients account but didn't notify us. When I finally reached someone who could help, I was told what to do and still nothing. This happened in Nov 2021 and still no resolution. I tried to delete my account and sign up again and it connected to a QB account that I have no affiliation with which is scary. They said they would look into it and nothing yet Four months later and nothing but empty promises

Response from Melio

Hi Kelly, thanks for reaching out. Upon taking a look into your case, we can confirm it has been escalated to our Compliance team and they are looking into resolving it ASAP. Our Support rep did notify you on 3/17 that this can only be resolved by Compliance, and we assure you they are working diligently to resolve this as soon as they can. We apologize for any delay or inconvenience. Thanks for your patience!
All the best,
Melio

Replied 22/03/2022
Dan
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Great product!

It's been excellent! It's a key part of my work with multiple clients!

Pros

It's easy to use and inexpensive. When needed, the customer service is excellent.

Cons

It would be useful to have the ability to pass on the $1.50 check fee to vendors who refuse to use an electronic payment option.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to Melio

Lower price.

Response from Melio

Hi Dan, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 18/11/2022
Verified Reviewer
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
1

1
Reviewed on 15/06/2021

They Cancelled My Account

Not dandy, not happy

Pros

I have no idea if I cannot use it, I cannot know

Cons

My client wanted to pay with a bank transfer, so I signed up for Melio. I set up the account, verify the deposit, all looked like it is working properly. Now my client signed the contract, I sent him a payment request, he paid and a day later I get notified that my account could not be verified and the payment won't go through. This is so embarrassing. Instead of them contacting me and request whatever proof they need, do this discreetly, and continue the process, they just kicked me off. I have no idea why. Why not at the time I signed up. Why am I verifying my bank account last week was not enough? It is a business account. This payment is business to business. My business has been around since 2011. I really don't know. Now I either have to find another payment method or somehow get this back working and ask my client again to pay. It is just not a reliable way for me to do business. They will wonder if I cannot even get their payment coming through what kind of service I will provide. That is a bad way to build trust with a new client. Thanks, Melio

Response from Melio

Hi, our Risk & Compliance team determined we are unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision you can reach out directly to: [email protected].
Sincerely,
Team Melio

Replied 28/06/2021
Tia
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2023

Melio = Incomparable

Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Pros

Vendor payments, direct deposit, and account reports and the super low price.

Cons

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Response from Melio

Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442)

Best,
Team Melio

Replied 01/06/2023
Christal
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 27/07/2023

Melio Makes a Good Inexpensive Bill Payment Option

Overall, Melio is good for small businesses and inexpensive option compared to other apps.

Pros

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

Cons

I wish it was more detailed in setting up approvals process for employees.

Alternatives Considered

BILL Accounts Payable & Receivable

Response from Melio

Hi Christal, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 04/08/2023
Verified Reviewer
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 23/12/2022

I recommend melio

Excellent! I am very satisfied with Melio and will recommend it

Pros

it Work on receipt installment companies, contractors, and free or low-cost bank transfers.Pratical for beginners because of There are no ongoing monthly fees.

Cons

So far, everything has gone well, without any complications.

Response from Melio

Hi there, thank you for leaving this review. We are happy to hear this has been your experience with Melio.

Best,
Team Melio

Replied 28/12/2022
James
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 07/11/2022

Simplify Accounts Payable

Melio has simplified our accounts payable process. We have sent less than 20 checks during the last 2 years that we have been using Melio, down from hundreds of checks written and mailed in the years before. Simple to use, with some additional features that are sometimes needed, including "fast" ACH.

Pros

Melio is simple to use, fast to set up, and has allowed us to stop sending 90% of the checks we used to send. We have found that most of our vendors and contractors prefer electronic payments instead of paper checks.

Cons

Does not integrate with Quickbooks Desktop software.

Response from Melio

Hi James, we're so happy to hear that you find Melio useful and easy to use. Thank you for sharing your review with us and the community.

Best,
Team Melio

Replied 09/11/2022
Verified Reviewer
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2023

Best AP software that connects to all banks

Pros

Qbo integration is Amazing and can have a firm account with many users permissions

Cons

Takes longer for ach processing as vendors expect it sooner

Response from Melio

Hi there, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Bill Pay powered by Melio in Quickbooks resourceful. We appreciate your feedback.

Best,
Team Melio

Replied 10/05/2023
Barb
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 17/12/2020

Good System - Needs some tweaks

I have onboarded 2 clients. The first one went well. The second one did not. We had to verify the bank account the deposits did not come through. I kept getting different answers from customer service. Sometimes saying they had gone out, and sometimes saying they had not gone out yet. Back and forth. I think it took about 10 days for them to finally send them out. I still don't know why.

Pros

Very inexpensive way to send ACH payments. ACH is free. Paying with a CC is not, but that's not surprising. Ability to sync bills/payments to/from Quickbooks Online.

Cons

All payments/bills have to be paid one at a time even if it's the same vendor. Need a way to pay more than one at once to be more efficient. No good reports to see what payments have been sent out.

Response from Melio

Hi Barb, thank you for posting this review and providing us with valuable feedback. We will pass your input along to the relevant teams. We are sorry to hear about the issue you had but are glad it was finally resolved. Happy to hear you find Melio helpful and cost-effective.
All the best,
Team Melio

Replied 20/12/2020
377 reviews