Remote Reviews

Pros

Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.

Cons

The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.

Pros

Easy to use, very intuitive platform and loads of resources you can tap into. But what makes it THE best platform for me is the very steady (little turnover) Account Management team, Payroll team and the speed and way in which tickets are being handled.

Cons

I would love for us to be able to run all of our entities and EoR via Remote but due to some restrictions with us already using Gusto in the US this is not possible at the moment.

Alternatives Considered

Rippling

Reasons for Choosing Remote

Prefer not to say. There were some, for us, critical errors back then, but that's almost 3 years ago and I am sure they have looked into this and make loads of improvements.

Switched From

Deel

Reasons for Switching to Remote

In one word terrible experience. Not accurate, horrible chaotic onboarding with 5+ implementation managers, overpromised, under-delivered. Faulty UK payroll calculations

Pros

Customizable Contracts and Services
The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally. It tailors agreements according to the local standards of the countries involved.

Cons

As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise. Slower onboarding than initially anticipated.

No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.

Pros

We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support.
They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point.
Platform is easy to use as an admin and as an employee.

Cons

Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal.
Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway.
We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.

Pros

Remote has a no nonsense approach. They operate balancing professional and practical, to best service both the employees and the employers. They legal support team is super competent.

Cons

They cannot always offer full flexibility and for that reason we couldn't move an employee in NL. As the Remote pension wasn't flexible, so the employee would lose net salary. which they didn't accept so we got stuck in NL.

Alternatives Considered

WorkMotion, Horizon, Oyster and Remofirst

Reasons for Choosing Remote

Cost and some issues with incorrect invoicing

Switched From

WorkMotion

Reasons for Switching to Remote

Cost and professionalism that they displayed at the time of the vendor rating exercise

Pros

- integration of two differents countries payroll into one unique tool with the same processes and procedures
- cost calculator

Cons

- constrain about the capacity of aligning counters of the time off
- impossibility to manage autonomously several elements even if using admin profile
- reports: lack of customize reports ad hoc autonomously
- workflows: possibility to send only emails (or slacks)

Alternatives Considered

Deel

Reasons for Choosing Remote

to integrate the payroll management in both countries

Switched From

Factorial

Reasons for Switching to Remote

competitive pricing (especially for the set up which is zero)

Pros

The platform is very user friendly, the support team (the Remote team in general) is very quick to help effectively, their product team takes the feedbacks seriously and makes the necessary adjustments to meet our Company's needs.

Cons

The payment due date ))) I would extend it for a couple of days. And the platform fee for EORs is a little pricey.

Alternatives Considered

Gusto, Deel and Native Teams

Reasons for Switching to Remote

for the relocation assistance we needed and later - the UK benefits.

Pros

Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries.

Cons

I honestly can't think of anything, I have encountered no problems with the platform or the support offered.

Alternatives Considered

Remofirst

Reasons for Switching to Remote

Comfort level with service and knowledge of the people I connected with.

Pros

We have moved all our 3rd party team members over to Remote from other providers. Remotes portal is super easy to use, requires literally no training. When I've needed specific help, the people at Remote have been quick and helped to solve my problem. I would definitely recommend Remote

Cons

It's only a very minor thing. There's so much you can do on the platform. I'd quite like to be able to remove options that I know I'm not going to use, so make it simpler for me.

Pros

Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well.

Cons

They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us.

Alternatives Considered

Deel and Justworks

Reasons for Switching to Remote

Sales and customer support team, pricing and availability/support in local countries.

Pros

UI of the website is straightforward to manoeuvre and get information

Cons

Availability of local account manager in the local time zone

Alternatives Considered

Deel

Reasons for Switching to Remote

UI experience was better than the other and reporting

Pros

Nothing if I'm honest. There have been nothing but issues from the get go.

Cons

Support is appalling, their processes are messy, calculations are not clear, nor right.

Pros

Able to hire people in geographies where we do not have an entity.

Cons

Flexibility with some complex contracts...

Alternatives Considered

Deel

Reasons for Switching to Remote

It was recommended by a former colleague.

Pros

1. Easy to install
2. Good Interface(UI)
3. Slim navigation pan that helps you to customize your dashboard
4. Low bandwidth seeker

Cons

1. Restricted to desktop majorly
2. Live tracking faces issue frequently
3. Doesn't support all invoice formats

Pros

User friendly, very simp0le, easy to use and to navigate on each menu

Cons

nothing for now, I have not use all features yet

Pros

They handle the paperwork, so I can focus on the business

Cons

No support of China ( [sensitive content hidden]) - this turned out to be problematic for us

Pros

The Simplicity of the Website in its natural state

Cons

The constant Email Updates and follow-ups if I answer this survey

Pros

Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy

Cons

Costs can be quite high quite fast and for no obvious reasons (to me)

Pros

The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.

Cons

The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.

Pros

This software is very easy to use and access it.

Cons

There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.

Pros

It's great that you can work for companies abroad without setting up a cumbersome subsidiary!

Cons

There are no negative aspects! Everything went positively

Pros

The ease of use and the UI is amazing. Really enjoyed using it.

Cons

On the most part a great product. not anything that i didn’t like.

Pros

The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.

Cons

I would like for them to introduce a 24/7 chat feature but they said they're working on it.

Pros

Very easy to use,accessible and I like how fast the support team responds to my inquiry.

Cons

I don't have any least liked features to mention

Pros

Easy to use. Clean process for onboarding.

Cons

The layout is not very intuitive initially however it is overcome.