User Reviews Overview

About Acuity Scheduling

Acuity Scheduling is a cloud-based appointment scheduling solution that enables business owners to manage appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals....

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Feature ratings

Value for Money
4.7
Functionality
4.7
Ease of Use
4.6
Customer Support
4.7

Browse Acuity Scheduling Reviews

5,707 of 5,707 reviews
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Melanie
Melanie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 03/11/2023

Standard of Excellence Within The Online Consulting World

If there is something I want to create within my services or ask during my client's scheduling process, I love that I can customize that within Acuity. The service truly offers everything you can think of to customize each step of the scheduling journey.

Pros

It's an all-in-one platform to show your calendar, allow booking, and take payments. Acuity really shines in its paid plans because then you can easily integrate features. It streamlines the booking process and saves time on your end. The Free plan can be effective if you have some alternative options for taking payments outside of the Acuity platform.

Cons

All of the integrations such as: sending reminder emails, accepting payment methods, syncing to your personal calendar, etc are all paid only features. The Free plan is okay to start but quite limited. The lowest-priced paid plan feels like too big of a step up for business owners who are setting up their business but not yet bringing in reliable income.

Alternatives Considered

Calendly

Reasons for Switching to Acuity Scheduling

I like that Acuity is the standard within the industry of consultation services. I've booked with other astrologers, tarot readers, business consultants, and most everyone uses Acuity. It is a platform I was familiar with seeing and, therefore, I bet my clients will also have an easier time navigating the service, too.
Stephanie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2024

Easy to manage your calendar!

Awesome! My calendar gets managed booked without much effort on my part

Pros

Since I implemented Acuity, I no longer have to spend hours a day managing my calendar. Clients can book a call, without all the email back and forth to line up schedules! Ah,.. Acuity sends reminders... no more manual reminding. Saves my focus for more important work that actually serves the clients.

Cons

Managing multiple office locations. Maybe I am doing this correctly and there is an easier way.

Alternatives Considered

Calendly

Reasons for Switching to Acuity Scheduling

Choosing Acuity Scheduling over alternatives likely came down to its ease of use, especially if simplicity and user-friendly functionality are high priorities for your team or clients. Acuity is known for its intuitive interface, streamlined booking process, and customization options that cater well to small and medium-sized businesses. If there were specific features you found particularly valuable, like seamless calendar integrations or robust client management, those might have tipped the scale in its favor.
Howard
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 17/01/2025

Mixed results

Overall it is useful but there are better alternatives.

Pros

You can depend on its reliability and accuracy and it integrates well with Google Calendar.

Cons

It is relatively inflexible as far as things like varying the length of meeting times.

Top Acuity Scheduling Alternatives

Jason
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 11/10/2024

Simple and flexible software that just simply works

Our company used Acuity scheduling for years without issues. Even when we tried other software, we always came back to Acuity but it just simply worked.

Pros

Acuity is a simple and clean piece of software that is straightforward and insightful. It provides enough flexibility to be used in a number of applications. For our sports training business it allowed up to separate appointment types, create custom calendars and send notifications. I really liked that it interacted with our website so clients didnt have to leave our site to book a session.

Cons

Reporting in acuity is a bit clunky for how we used the software. Instead of going off package pricing, acuity uses per session pricing which makes our revenue numbers look great but they are inaccurate. Additionally there are limited customization options for the booking pages unless you have advanced knowledge of CSS styling.

Alternatives Considered

Vagaro, eSoft Planner, EZFacility and Mindbody

Reasons for Switching to Acuity Scheduling

Acuity was significantly cheaper to operate compared to these other options. As a small business owner, I do not have the amount of capital every month that other software charges so Acuity was a no brainer for us.
Jessica
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/12/2024

Acuity's an excellent scheduling tool

I switched from Calendly in 2015 or so to Acuity because at that time they had the zoom integration. Calendly now has that integration of course now, too, but at the time, I was manually sending the zoom link to my contacts and so I searched for a better tool and Acuity was it.

Pros

That they offer the 'add to google calendar' feature as opposed to (or in addition to??) the inconvenient .ics file.

Cons

The cost. I switched to another tool because Acuity was double the price with almost the same features.

Ivy
  • Industry: Chemicals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

Scheduling of activities has now been simplified

Pros

One of the most powerful tools i have ever come across. Easy to use and learn

Cons

Collaborating it with other tools is cumbersome.

Alternatives Considered

Todoist

Reasons for Choosing Acuity Scheduling

The overall pricing of Acuity Scheduling was a bit fair than the other.

Switched From

Airtable

Reasons for Switching to Acuity Scheduling

The overall functionality of my current software is better.
Chad
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/01/2025

Scheduling like a pro with a refined appointment booking tool, Acuity Scheduling.

Scheduling for appointments with clients has never been this easier since we brought Acuity Scheduling into action. The experience has been really good and smooth and fortunately, everything has gone according to plan. Acuity Scheduling has made it easy for us to schedule for appointments with clients.

Pros

Acuity Scheduling has automation workflows that helped us to automate all the routine scheduling tasks making scheduling quick and very precise. It is easy to use and has a very friendly and lightweight user interface. It was also easy to customize and adjust Acuity Scheduling settings in order to fit our scheduling needs. Acuity Scheduling also has very superior data safety and protection functions that keeps all our sensitive calendar and scheduling information secure. Acuity Scheduling also has auto reminders that ensure we do not miss our schedules.

Cons

Acuity Scheduling has very efficient functions and we are yet to find anything that does not work correctly. There is nothing to complain for now.

James
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/01/2025

Acuity Scheduling is a delightful product for automated scheduling.

My experience with Acuity Scheduling has been great. It has made it easy for me and my clients to schedule for meetings. Acuity Scheduling has automations that make it possible to automate the whole scheduling process making it simple and less time taking.

Pros

Acuity Scheduling user interface is so simple and user-friendly making it easy to use. I also like the security functions in Acuity Scheduling which allow secure scheduling and keep all sensitive scheduling data safe. Acuity Scheduling has automations that make it possible to automate the scheduling tasks. Acuity Scheduling makes it easy to reschedule for scheduled appointments. It also has automated reminders that keep one on alert about scheduled meetings. Acuity Scheduling has an availability management tool that makes it easy to set when one is available for a booking and when not.

Cons

I have not seen anything wrong with Acuity Scheduling. All features are perfect and has no drawbacks.

Ross
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/01/2025

Great product for small clinics that need online scheduling and payments options. Highly...

Overall, we had a positive experience with Acuity. The online scheduling platform and the business facing platform were very simple and intuitive to provide a streamlined and clean scheduling and payment solution to the needs of our clinic.

Pros

I really liked how easy the online scheduling was on the provider side and on the client side; it fulfilled all needs of an online scheduling platform. There were many ways for us to customize our session offerings with different durations, staff, and prices.

Cons

I wish there was a better option for HIPAA compliant intake forms and SOAP notetaking; what was available was not very simple to use and follow.

Newton
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2025

Acuity Scheduling Survey (2025)

Pros

The interface is precise and clean. I was able to customize everything at implementation stage, forms, appointment types, availability and more. This has been key in ensuring that all my appointments align with my specific needs, hence avoiding unnecessary confusion that may arise due to and busy schedules and even avoid no-shows on my appointments.

Cons

It has always offered a satisfactory performance for the most part.

María
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 15/01/2024

A fine software for a good price

Pros

Acuity Scheduling is not expensive compared to other softwares and it works just fine, besides it gives you all you need for a booking software.
On the other hand, it's not as well designed or easy than other calendar softwares.

Cons

Appointments settings are not as easy to set as i'd like. It's confusing.

Zack
Zack
  • Industry: Computer Games
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Loving it here with Acuity Scheduling, the master of all masters in scheduling.

Acuity Scheduling is working magics for me when it comes to scheduling meetings with my clients and customers. It makes it super easy to locate the best time when am available for a booking and makes the whole scheduling process very efficient and quick using automations. I have loved my whole experience with Acuity Scheduling and will continue using it.

Pros

I have loved everything about Acuity Scheduling interface, the way it is setup and how intuitive and user-friendly it is to work with. Acuity Scheduling also allows setting up of automation workflows to automate scheduling making it to take less time and less labour input. With the quick integration with my calendar, am able to see all my calendar activities before scheduling a meeting making it easy to find the perfect time to schedule a new meeting.

Cons

Am super proud of my experience with Acuity Scheduling, i have never run across any challenges to complain about.

Louise
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2024

Acuity Scheduling; an impeccable tool for scheduling.

Acuity Scheduling help us to manage the streams of bookings we receive from our customers by allowing us to find suitable time for each booking. It makes it easy to locate the right time to schedule which has enabled us to avoid the costly mistakes of double booking. It has made scheduling easy and more precise.

Pros

Acuity Scheduling flexibility made it easy for us to tailor make it to fit our guest scheduling needs. The are automation workflows that take up most of the complex scheduling tasks for us like finding suitable time, leaving just the simple steps. It is simple to edit scheduled bookings or even rescheduling them entirely. Acuity Scheduling reminders keep all parties reminded of an upcoming schedule which help avoid missing them. Its integration with our customer interaction platforms allows to give them an easy way to schedule for bookings.

Cons

There is no even a single thing about Acuity Scheduling that does not sit right with us.

Lars
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2024

Acuity Scheduling is a star shining brightly in meeting scheduling.

My meetings scheduling experience has gotten way much better and precise since i started using Acuity Scheduling. It uses automations which makes it easy to locate the most suitable scheduling time making scheduling very effortless and errorless. I have loved every experience i have had with Acuity Scheduling.

Pros

Acuity Scheduling has a very lightweight and easy to learn user interface making the learning curve very short and smooth. It uses automation workflows which help find perfect scheduling time making scheduling very accurate. Acuity Scheduling integrates with third party products i use making it possible to use it for scheduling meetings on various conferencing products.

Cons

I have not had any disappointments with Acuity Scheduling. All features works greatly without any flaws. Nothing to like least honestly.

David
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

Acuity Scheduling - a great online scheduling tool for many industries.

Overall, the Squarespace Acuity Scheduling system has been a great solution for my team and offers great easy service for our clients.

Pros

Acuity Scheduling is a great online scheduling system for many industries and verticals. It enables a robust platform that integrates directly with the Squarespace website to make online scheduling, payments, automation, and more possible.

Cons

Acuity Scheduling is on time-based events, so it's not a solution for multi-day events, industries like hotels, and bed and breakfasts. Acuity data does not transfer into the Squarespace Contacts system either - or sync with the email marketing platform from Squarespace.

Sara
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/08/2024

The best hub for scheduling all appointments and documentation

Acuity gives me the flexibility to book an appointment or meeting so I can accept or postpone without much searching. I no longer miss an appointment, as the reminders keep me ready to take action early.

Pros

Acuity does the scheduling I need to ensure no conflicts. I love the way it schedules meetings, where invitations are sent via links that easily document acceptance from other parties. Reminders pop up constantly to alert me when the appointment is approaching, keeping me on track. I love the efficiency of its integration with my team calendar, which helps in scheduling joint meetings as required.

Cons

I have never made any scheduling mistakes with Acuity, it is easy to use and provides real-time syncing across all my devices.

Shaquita
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/08/2024

Acuity Scheduling: Easy to Use, Limited Payment Options

I was very pleased with Acuity Scheduling overall. Its integration with my Square Space website was seamless and efficient, making it a convenient tool for managing appointments.There is also the possibility to integrate with many apps for branding and marketing like Mailchimp.

Positive Aspects:

Easy Integration: The integration with Square Space was a major plus. It simplified the appointment booking process for both me and my clients.
User-Friendly Interface: The platform was intuitive and easy to navigate, making it a pleasure to use.
Negative Aspect:

Limited Payment Options: I was disappointed that I couldn't charge patients the full price upfront when booking an appointment. The deposit-only option was restrictive for my business needs.
Suggestion:

To enhance the platform, I would recommend adding the option to charge patients the full amount at the time of booking. This would provide more flexibility for businesses and potentially increase revenue.

Overall, I found Acuity Scheduling to be a valuable tool for managing appointments. However, the limitation regarding full price payments is a significant drawback that should be addressed.

Pros

Easy to set up and integrated with my website- through Squarespace

Cons

Was not able to charge patients upfront. I started cash based practice and in order for patients to book, they were required to pay upfront

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 02/09/2024

Great product

Highly recommend to anyone who needs scheduling needs mentioned

Pros

Top tier scheduling service. Flows with ease.

Cons

At first glance looks difficult and can be overwhelming.

Qiana
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2024

Very user friendly scheduling app

Very good overall and I’m happy continuing to use it

Pros

It’s easy to navigate UI, customizable appointment email and text.

Cons

It easily integrates with square, but lacks some functionality like adding a tip or discount

Steven
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2024

Pros and cons of Acuity Scheduling

Pros

The tool has a user friendly interface which makes scheduling of our daily activities easy

Cons

The tool works well so far and have not encountered any issues

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 29/07/2024

Feature Rich Calendaring

Pros

I like that it syncs with other calendars and is accessible on different devices and platforms.

Cons

It is a little cumbersome to use and the nomenclature is not always 100% clear

Steve
Steve
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2023

The best option long term

Pros

We’ve been using Acuity since before it was acquired by square. The service has always been amazing and the value is unbeatable. It does everything you need a scheduler to do, with additional minor CRM features.

Cons

No complaints what so ever. The customer experience with acuity has been fantastic from day one.

Alternatives Considered

ScheduleFlex
BENSON
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2024

Essential cloud based arrangement booking application

Pros

I adored the convenience and reconciliation with goigle calender that assists me sync my Google meetings with Keenness planning application. Besides, I can book and send marked suggestions to my associates and clients. Ultimately, its most valuable component that I use extraordinarily for clients who neglect to pay on time. Its installment acknowledgment include that empower me to acknowledge installment from stripe and paypal.

Cons

Need to learn css to tweak the marking for arrangements Looking for past arrangements is awkward and exhaust bunches of time to sorting out.

Amber
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2024

Great quality

Very great experience. I definitely recommend this to other small businesses

Pros

Great product and quality system for setting up appointments and reminders for myself and others as well as customers

Cons

Nothing I didn’t like least about aquity

Ann
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Acuity scheduling reviews.

It was an excellent great start and affordable option fir online scheduling

Pros

It is simple to use and affordable. It offers business a reliable option for managing their bookings.

Cons

The appearence of Acuity is palin and lacks customization options.

5,707 reviews